JOB DESCRIPTIONS HUMAN RESOURCES

1.01 Job Disc Human Resou ces Di ec!o

1.0" Job Disc T ainin# Mana#e

1.0$ Job Disc Human Resou ces O%%ice

1.0& Job Disc Hea'!( ) Sa%e!* Mana#e

1.0+ Job Disc Assis!an! Human Resou ces Mana#e

1.0, Job Disc Assis!an! T ainin# Mana#e

1.0- Job Disc Pe sonne' O%%ice Coo .ina!o

Reso ! ) S/a Job Desc i/!ion

JOB TIT0E Human Resources Director

DEPARTMENT

Human Resources

REPORTS TO

General Manager

SUPER1ISES

Human Resources, Training, Security, Staff Accommodation, and Health, Hygiene, and Safety

RESPONSIBI0IT2 0E1E03

Executive ommittee

JOB SUMMAR23 To achieve the goals of the !usiness !y develo"ing and im"lementing the Human Resources strategy of the hotel, and su""orting the GM in all HR res"onsi!ilities and issues# At ######### Resort, $e are "roud to re"resent our hotel and our country to guests from all over the $orld# %e treat our guests and our colleagues $ith res"ect, and $or& hard together to deliver the highest 'uality of service to all# DUTIES AND RESPONSIBI0ITIES3 This is not an exhaustive list of everything that needs to !e done# #######hotel em"loyees al$ays loo& for ne$ $ays to meet the needs and $ishes of our guests and "rovide them $ith an excellent stay# %e al$ays su""ort our colleagues across all de"artments# Strategy and (lanning la$ -earning + Develo"ment -iaise $ith Training manager to identify staff training and develo"ment needs, and to source interventions that meet these needs om"ensation + .enefits /m"lement cor"orate "rinci"les and "ut in "lace local "olicies + "rocesses /m"lement and monitor any em"loyee incentive schemes (rovide HR in"ut to the overall Hotel !usiness "lan and control the HR com"onents of this "lan on an ongoing !asis HR )"erations Ensure the HR o"erational "olicies and "rocesses are adhered to and the local as"ects of these are continuously im"roved Manage all activities concerning* Sourcing + Recruitment, ,o! design, "erformance management, staff disci"line, and administration Manage the HR o"eration !ased on a detailed and u"-to-date understanding of local la!our

Em"loyee ommunications

Manage the communication of &ey messages, !usiness strategy, and vision and values to all em"loyees and encourage and ena!le feed!ac& Set u" and !e the "rimary "oint of contact for the em"loyee communications committee# Maintain a "ositive relationshi" $ith staff re"resentatives#

HR Systems )$nershi" Ensure that the hotel is ma&ing the most of the in house Human Resource Management System 0HRMS1, including the Management /nformation ca"a!ility of the "roduct

Em"loyee Accommodation and Trans"ort Su"ervise and coordinate all matters of staff accommodation, facilities, and trans"ort# Escalate issues as re'uired to the GM and Excom on a timely !asis# Security Su"ervise and coordinate all matters of hotel security# Escalate issues as re'uired to the GM and Excom on a timely !asis#

Health, Hygiene, and Safety Su"ervise and coordinate all matters of adherence to HH+S "olicy# Escalate issues as re'uired to the GM and Excom on a timely !asis#

/t is not antici"ated that shift $or& is re'uired in this role# Ho$ever $ee&end $or& or late hours may !e re'uired, de"ending on the needs of the o"eration#

JOB PRO4I0E
S5I00S AND 5NO60ED7E RE8UIREMENTS3 A genuine interest in the $elfare of all hotel em"loyees is critical# Must maintain the trust of the staff, and !e regarded as fair, reasona!le, a""roacha!le, and honest# 2nderstands the !usiness environment, and the strategic o!,ectives and challenges of the overall hotel o"eration (assionate a!out im"roving staff $elfare and guest satisfaction# 3ocused on achieving results and continual im"rovement (rocesses information intelligently and analytically, leading to $ell-informed ,udgements and logical and coherent conclusions (ast ex"erience in managing a hotel Human Resources function

An a"titude for and interest in learning and understanding ne$ HR administration com"uter systems, including $e!-ena!led systems Strong &no$ledge and familiarity $ith Microsoft )ffice soft$are

E9PERIENCE3 At least 4 - 5 years in 6 or 4 star "ro"erties

COMPUTER 0ITERATE3 7es

EDUCATION3 High school or a!ove

A7E3 Minimum 89 years old

DESIRAB0E 8UA0I4ICATIONS3 Must !e a Thai national# A!ility to also s"ea& fluent English is critical# Must "ossess the a""ro"riate "rofessional 'ualification held !y Human Resources "rofessionals in the country of o"eration

NEEDED ATTRIBUTES
A/!i!u.es *

A!ility to delegate, lead coach tas&s to the su!-ordinates# .e a!le to do "rom"t decision ma&ing and a!ility to analy:e "ro!lems# (lanning, organi:ing, motivating, controlling and staff management is the &ey to !e succeeded in this "osition#

Tem/e amen! *

Self ;motivated and in good s"irits, an eye, time and solutions for "ro!lems of all staff#

0IMITS O4 AUTHORIT2 There are no s"ecific financial authorities associated $ith this role# The individual is ex"ected to manage the overall Human Resources !udget for the hotel# Res"onsi!le for im"lementing the hotel recruitment and dismissal "rocess# To liaise $ith GM in all matters of staff com"ensation and !enefits#

BUSINESS ETHICS
T(e ...............!eam a':a*s be'ie;es an. be(a;es in !(e %o''o:in#3 %e have "ride in the $or& $e do, ho$ $e "resent ourselves, and ho$ $e communicate $ith our guests and our colleagues# %e al$ays find the !est $ay to solve a "ro!lem for a guest or a colleague# %e $or& closely $ith our colleagues in all de"artments to deliver the highest 'uality of service on all occasions# %e al$ays thin& of ne$ $ays to sur"rise and delight our guests# %e treat guests and colleagues fairly ; everyone is im"ortant# %e are "roud to re"resent our hotel and our country to guests from all over the $orld# %e are ha""y to tal& to our guests $hen they as& us 'uestions a!out our hotel and a!out Thailand#

CON4IDENTIA0IT2
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