Customer Interaction Solutions 2010 Product of the Year

(Toronto) January 6, 2011 IntelliResponse Systems Inc., provider of the patented question and answer technology that delivers One Right Answer across a variety of customer interaction channels, announced today that the IntelliResponse Answer Suite has received a 2010 Product of the Year Award for the 2nd consecutive year from Technology Marketing Corporations (TMC) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. IntelliResponses patented question and answer technology delivers One Right Answer 24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional web sites, mobile devices, customer service desktops and social media platforms. IntelliResponse was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. The IntelliResponse Answer Suite has demonstrated excellence as well as provided ROI for the companies that use it, said Rich Tehrani, CEO, TMC. Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and IntelliResponse has earned its place with this distinguished honor. The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com. For more information about the Customer Interaction Solutions 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com. The IntelliResponse Answer Suite goes beyond traditional search engine and FAQ solutions to provide a truly innovative experience based on the goal of delivering one right answer to questions, regardless of the many ways those questions may be asked. About IntelliResponse Systems Inc. IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The companys Answer Suite technology is an industry leading On Demand software platform that allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 60 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.

25 Adelaide Street East - 20th Floor Toronto ON M5C 3A1

www.intelliresponse.com

1-866-454-0084

Some of the worlds most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse including ING Direct, TD Canada Trust, Charter Communications, Computer Associates, Penn State University, The Ohio State University and Harvard University Extension School. For more information, visitwww.intelliresponse.com, visit us on Twitter, Facebook, or via our new Blog. About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information. About TMC Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlightmagazines. TMC is the producer of ITEXPO, the worlds leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information. Company Contact: IntelliResponse Contact: Mike Hennessy VP Marketing IntelliResponse Systems Inc. 416-214-9337 Ext. 224 info@intelliresponse.com TMC Contact: Jan Pierret Marketing Manager

25 Adelaide Street East - 20th Floor Toronto ON M5C 3A1

www.intelliresponse.com

1-866-454-0084

203-852-6800, ext. 228 jpierret@tmcnet.com

25 Adelaide Street East - 20th Floor Toronto ON M5C 3A1

www.intelliresponse.com

1-866-454-0084