TT/Jira

Issue

SciVisum reported the attached errors this morning - could yuou please check what caused these issues? The scivisum alerts recovered without any intervention so it 1719640 seems strange. Error : Not found for url http://www.o2online.ie/o2/js/</fieldset>, (SciVisum code 404) in Step: 2 1694479 "Your account is locked" Bill Pay 58 out of 370 ( 15% of the errors). Pre Pay 42 out of 344 ( 13% of the errors). We need to understand the users that are "locked", and then validate in IDM whether this is correct. 1689777

Pre Pay errors- 66 out of 344 (19% of errors) Errors associated to the following link - "Sorry that link didnt work" Mobile_Phones/Pay_As_You_Go/upgrade/Upgrade There appears to be an associated link issue at the same time " "Error retrieving component "Mobile_Phones/Pay_As_You_Go/upgrade/Upgrade" 1689775

In SciVisum Prepay mobile broadband is facing continuous 1682541 constraint.please look into it. Last there were alerts from SciVisum relating to the upgrade shop journey flows. Could you please let me know what casued these alerts? Alerts indicated error message "You are not eligible to upgrade your device at this time " was presented however the journey then recovered on its own. 1668783

In SciVisum Tool, prepay upgrade user journey is showing error at regular interval. Other user journey is facing error 1608103 ocassionaly. Please see the attachment.

In SciVisum Tool , user journey for prepay upgrade is crossing the preset threshold by high margin.Please look 1611475 into the attachment.

In SciVisum, all the user journey is running slower than the 1631160 preset threshold.

SciVisum Monitoring Error: "Could not find any phone 1686442 section" for the User Journey In scivisum billpay upgrade user journey is facing error at following time stamps Wed 16 Oct 2013, 07:05:30 Error : Error page found: contains Your account is currently locked for url https://www.o2online.ie/idm/login/accountlockRedirect.jsp in Step: 3 1694478 In scivisum Billpay Upgrade user joureny is facing error at 1694467 following time stamps Tue 15 Oct 2013, 14:49:59,

In scivisum billpay upgrade user journey is facing error at following time stamps Tue 15 Oct 2013, 16:47:50,Tue 15 Oct 2013, 20:22:57,Tue 15 Oct 2013, 21:04:48,Tue 15 Oct 2013, 21:43:15 Tue 15 Oct 2013, 23:29:35,Wed 16 Oct 2013, 00:27:50 Error:Could not find the 'Go to basket' form in Component: https://www.o2online.ie/shop/view/content/pricePlan in Step: 6 1694471 In scivisum billpay upgrade user journey is facing error at following time stamps Wed 16 Oct 2013, 02:16:38 Error : Not found for url https://www.o2online.ie/oam/server/auth_cred_submit, (SciVisum code 404) in Step: 3 1694474 In scivisum billpay upgrade user journey is facing error at following time stamps Wed 16 Oct 2013, 06:13:45 1694477

In the last number of days a massive increase in the number of "Cut off" errors- i.e taking longer than the allotted journey time. This appears to be across all flows and therefore suggests something common across all streams. In addition it looks to be the display of the phones or the empty basket which are all database heavy activities. Can someone have a look to see what they think might be 1702355 causing this? In SciVisum, Pre Pay Upgrade journey is facing error at the timestamp Fri 18 Oct 2013, 16:13:54. Can it be look into. Timeout waiting for response for url https://www.o2online.ie/shop/Mobile_Phones/Pay_As_You_ 1697323 Go/upgrade/Upgrade in Step: 5 In SciVisum Tool , User journey for prepay upgrade is facing constraint either it is crossing the threshold or showing error. Along with it other userjourney is also 1628029 crossing the threshold.Please look into the attachment.

In SciVisum Tool , Prepay Upgrade User Journey is facing regular constraints either it is crossing the preset threshold 1604414 or showing error.Please look into the attachment.

Resolving Team

Solution Provided It would appear that the users in Sci Visum are not getting logged out correctly and therefore the acount appears as "Locked out".Now we are not finding any such error in bill pay and pre pay upgrade. So we closing the TT.

Tech-IBM-APS-Portal-Services: Souvik Sarkar

Tech-O2-Digital: Bransbury

Marcus can't track back to that date ... all seems fine now. closing.

Tech-IBM-APS-Portal-Services: Souvik Sarkar

Since all the test user credentials used in SciVisum is working fine , we are resolving the TT.

Tech-IBM-APS-Portal-Services: Vivek Kumar

Tech-IBM-APS-Portal-Services: Souvik Sarkar

JaloSession Error. Due to cron running it breaks the Pre Pay Journey it seems. Need to observ new hybris cron logs. We have identified during SciVisum monitoring that the Pre-Pay and Post-Pay phone upgrade links stopped functioning in Shop yesterday. They displayed error pages and most of the phones (Apple iPhone 4S and Nokia) were appearing with 0 Euro. The Phones were end of life and the links were broken. Content related changes were rolled back by the Digital team and a full indexing was done by Infra Portal. Shop is fine now.

Tech-IBM-APS-Portal-Services: Souvik Sarkar

Due to multiple issues restarts happened on all web and myaccount /o2services /generic apis ,this caused the issues . WE have checked the journeys and found no delay response from eshop and all the journeys are working fine. If you have any problem then please forward us some ctns and there credentials so that we will check the flow.

Tech-IBM-APS-Portal-Services: Prasanthi Nd Yanamadala

Tech-IBM-APS-Portal-Services: Prasanthi Nd Yanamadala

we are not able to find the order provided in the cockpit and logs also. And we havent found any slow response for the prepay upgrade journey. As there was a major incident with Myaccount/IDM and the o2service/myaccount server got rebooted many times. This may be the impact on the journeys We have identified during SciVisum monitoring that the Pre-Pay and Post-Pay phone upgrade links stopped functioning in Shop on friday. They displayed error pages and most of the phones (Apple iPhone 4S and Nokia) were appearing with 0 Euro. The Phones were end of life and the links were broken. Content related changes were rolled back by the Digital team and a full indexing was done by Infra Portal. Shop is fine now. CR2067516 Change Details: Webtext migration from SAM to IDM. There is nothing related to this error in the logs. Thereby closing the TT. Please look into the log in Worklog. its one time incident ,we tested it and working fine and no errors found during that time in the eshop.

Tech-IBM-APS-Portal-Services: Prasanthi Nd Yanamadala

Tech-IBM-APS-Portal-Services: Souvik Sarkar

Tech-IBM-APS-Portal-Services: Souvik Sarkar Tech-IBM-APS-Portal-Services: Srinivasareddy Shamala

Tech-IBM-APS-Portal-Services: Souvik Sarkar

There is nothing in the logs which is related to this issue. So alert can be ignored.Please look into the log file for eshop for the given time stamp. Two types of error are there mostly : 1)readyForFulfilmentPerformableCronJob failed (run after the Order is confirmed ). 2)ybris.platform.servicelayer.exceptions.Unknow nIdentifierException (This is occuring since out of stock or discontinued product is selected)

Tech-IBM-APS-Portal-Services: Prasanthi Nd Yanamadala

There is nothing in the log at the given timestamp.So alert can be ignored. Please look into the worklog for the logs at that timestamp. Its working fine now, during this time eshop servers will be restarted. we can ignore this alerts from 4 am to 630 am this will go down.

Tech-IBM-APS-Portal-Services: Srinivasareddy Shamala

Tech-IBM-APS-Portal-Services: Souvik Sarkar

Build 38 is deployed. Please look into the log for all the responsible reason for slow user journey.

Tech-IBM-APS-Portal-Services: Souvik Sarkar

There is no error find in thr log for above time stamp. So we can ignore the alert. Please look into the attachment for logs of eshop server. Due to multiple issues restarts happened on all web and myaccount /o2services /generic apis ,this caused the issues apart from that no other issues found on logs WE have checked the prepay upgrade journey with Nokia 113 till the promotion code and validation page and found that the request is delivered & responded in time and we did not find any delay also.

Tech-IBM-APS-Portal-Services: Srinivasareddy Shamala

Tech-IBM-APS-Portal-Services: Prasanthi Nd Yanamadala

In SciVisum Prepay mobile broadban d is facing continuou s constraint. 1682541 please Last there were alerts from SciVisum relating to the upgrade shop journey flows. Could you please let me know what casued these alerts? Alerts indicated error message "You are not eligible to upgrade your device at this time " was presented 1668783 however

We have identified during SciVisum Tech-IBM- monitoring APSthat the PortalPre-Pay Services: and PostSouvik Pay Sarkar phone

Due to multiple issues restarts happened on all web and myaccoun t Tech-IBM- /o2service APSs /generic Portalapis ,this Services: caused Souvik the issues Sarkar .

SciVisum Monitoring Error: "Could not find any phone section" for the User 1686442 Journey In scivisum billpay upgrade user journey is 1694478 In facing scivisum billpay upgrade user journey is facing error at following time stamps Tue 15 Oct 2013, 16:47:50, Tue 15 Oct 2013, 20:22:57, Tue 15 Oct 2013, 21:04:48, Tue 15 Oct 2013, 21:43:15 Tue 15 Oct 2013, 23:29:35, Wed 16 Oct 2013, 00:27:50 Error:Coul d not find the 'Go to 1694471 basket'

Tech-IBMAPSPortalServices: Souvik Sarkar Tech-IBMAPSPortalServices: Souvik Sarkar

Tech-IBMAPSPortalServices: Souvik Sarkar

We have identified during SciVisum monitoring that the Pre-Pay and PostPay phone CR20675 16 Change Details: Webtext migration from SAM There is nothing in the logs which is related to this issue. So alert can be ignored.Pl ease look into the log file for eshop for the given time stamp. Two types of error are there mostly : 1)readyFo rFulfilment Performab leCronJob failed (run after the Order is confirmed ). 2)ybris.pla tform.servi celayer.ex ceptions.

In the last number of days a massive increase in the number of "Cut off" errors- i.e taking longer than the allotted journey time. This appears to be across all flows and therefore suggests something common across all streams. In addition it looks to be the display of the phones or the empty 1702355 basket

Build 38 is deployed. Please look into the log for Tech-IBM- all the APSresponsibl Portale reason Services: for slow Souvik user Sarkar journey.

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