Documente Academic
Documente Profesional
Documente Cultură
Contents
Why train with us Our Approach Our Tutors Our Venues In-Company Training Six Sigma Quality Management / IT Service Medical Devices ISO 13485 & CE Marking Aerospace AS9100/ Automotive Integrated Management PAS 99 Telecom / Customer Satisfaction Information Security ISO/IEC 27001 Business Continuity ISO 22301 Business Risk Workshop Situational Leadership Health & Safety OHSAS 18001 Food Safety ISO 22000 Road Traffic Safety ISO 39001 3 3 3 5 6 7 8 9 11 12 13 14 15 16 16 17 18 19
Implementation
Identify responsibilities of system Review current practices and new techniques required Present written information to best effect Prepare for assessment/procedures and maintain/improve the system
Internal Auditor
Planning an audit and setting objectives Performing an audit Human aspects of auditing Reporting findings and nonconformity
Environmental Management ISO 14001 20 Energy Management ISO 50001 Social Accountability SA 8000 Anti Bribery BS 10500 21 22 23
Lead Auditor
How to plan and perform an audit Reporting findings How to take corrective action The management of audit process
Our Approach
We accelerate your learning. Everyone has preferred learning techniques which we introduce in our training to help you progress naturally and quickly. We encourage interaction and collaboration because the more involved you are, the more positive the outcome. We also keep the courses varied and put your learning in context to give you an enjoyable, successful and satisfying experience.
Whatever your area of responsibility, youll nd the standards and courses that can help you to improve your business here:
Integrated Management Systems PAS 99 Advanced Auditing Skills Environmental Management ISO 14001 Energy Management ISO 50001 Business Improvement Skills Lean Six Sigma Risk Management ISO 31000
Food Safety Management ISO 22000 Information Security Management ISO/IEC 27001
Telecom TL 9000
Enhance Performance
Improve Sustainability
Reduce Risk
Quality Management Systems ISO 9001 Medical Devices Regulatory Management ISO 13485 & CE Marking IT Service Management ISO 20000
PAS 2060 Carbon Neutrality Occupational Health & Safety BS OHSAS 18001
Carbon Footprinting
Our Venues
We deliver five star learning at first class venues. These are selected especially to make sure you learn in the best possible environment with great facilities, refreshments and quality accommodation. This way you can focus on and maximize your learning experience. Also, any of our public courses can be tailored to your specific needs and delivered at your premises, making it even more convenient for you. 99% of course delegates say they would recommend BSI. Here are some of their reasons for doing so: Experience and breadth of training Brand association Choice of course style Easy booking Quality course material Reputable venues
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20.
Delhi Mumbai Kolkata Hyderabad Pune Bangalore Cochin Chennai Coimbatore Nashik Ahmedabad Indore Chandigarh Trivandrum Jaipur Ludhiana Bhubaneswar Jamshedpur Kanpur Lucknow
In-company Training.
How In-company Training can develop your organization
What we do Management Brieng This provides an understanding of the strategic benets of attaining the standard, training and certication Introduction Courses Implementation Courses Internal / Lead Auditing Courses Diploma/Certicate Qualications/Additional Professional Qualications Awareness This is usually an Introduction course, however, if your staff needs additional training, we can tailor your in-company course to suit you Who it benets Executive / Board Management
Whole Organization
Performance
7 QC Tools
The 7 QC tools are fundamental for Continual Improvement. This course will show the participants the basics of teamwork and problem solving and how the 7 QC Tools are used in problem solving. The tools help to develop and sustain a strong customer focus and improve all processes by identifying rejects, determining causes, suggesting improvements, and establishing traceability of each process.
Lean Practitioner
For senior managers wanting a more in-depth understanding of Lean methodologies. Our four-day course teaches you how to evaluate organizational readiness, identify potential benets, prepare a business case and plan an effective deployment strategy.
With over 100 years experience in standards, BSI is at the forefront of standards based management systems and business improvement learning. Through our lean SIX SIGMA courses BSI provides a comprehensive approach to growth by empowering people through continual development and by harnessing skills that can give your business greater productivity in the long-term.
Call and ask us about training designed to suit you with our in-company option.
Performance
Quality Management.
ISO 9001 Our ISO 9001 Quality Management training is designed for organizations of all sizes and sectors. Our courses will help you continually monitor and manage the quality of your performance across all operations.
ISO 9001:2008 is the most widely recognized international standard for Quality Management. It is an area that you simply cannot afford to ignore. The basics of ISO 9001: 2008 will be covered in full detail.
IT Service Management.
ISO/IEC 20000 IT Service Management gives your company a global competitive edge and with an ISO 20000 certified IT framework in place, you can be confident in cutting costs, improving efficiency and meeting your business targets
Performance
Medical Devices
Introduction: CE Marking
Gain an introduction to the Medical Device Directives (MDD, AIMDD, IVDD) and cover their background and key features.
Medical Devices.
ISO 13485 & CE marking Our ISO 13485 Quality Management training will help you to demonstrate your ability to provide medical devices and related services that consistently meet customer requirements and regulatory requirements. Our CE marking courses will give you solid understanding of the medical devices regulatory requirements and directives to help you sell your products within the EU.
Discover ISO 13485, its importance and the links to the Medical Device Directives. Youll look at comparisons between its requirements to that of ISO 9001 and the FDAs QSR.
In Company Training
Discuss your product development in condential surroundings by opting for bespoke in company training.
Performance
Introduction: BS 11000
Implementing: BS 11000
Learn practical tools and methods of implementing Collaborative Relationship Management and partnering.
Gain an understanding of the concepts and structure of BS 11000 as the basis for Collaborative Relationship Management.
10
Performance
Aerospace Management.
AS9100 Series It is imperative that your products are t for purpose and your services and operations meet the many regulatory demands of the Aerospace industry. You can learn how to implement effective management systems and put auditing processes in place. Our training will provide you with a platform for continual improvement.
Automotive.
TS 16949 The global automotive industry demands world class levels of product quality, productivity and competitiveness as well as continual improvement. To achieve this goal many vehicle manufacturers insist that suppliers are certified to the quality management standard for suppliers to the automotive sector, known as ISO/TS 16949.
Call and ask us about training designed to suit you with our in-company option.
11
Performance
Integrated Management
PAS 99 Awareness
Integrated Management.
PAS 99 Integrated audits of management systems will have both common elements having similar requirements and system specific elements having unique requirements, which need specific skills. This program shall develop your skills for the same.
The course aims to provide guidance and practical experience in planning, executing, and reporting Integrated Audits, on all standards AT ONE TIME, in every audit lifecycle. Most of the organizations which have implemented these standards independently definitely have a challenge for maintenance and audits. There are some commonalities and unique aspects in all domain standards.
Implementation: IMS
Those wishing to update their ISO 9001:2000 management system in such a manner that it facilitates the opportunity for embracing other systems.
A typical Integrated Management System might include: ISO 9001 Quality ISO 14001 Environment BS OHSAS 18001 Occupational Health and Safety ISO/IEC 27001 Information Security ISO 22000 Food Safety ISO/IEC 20000 IT Service This list is not finite and the range of standards incorporated into the integrated management system may vary for more information, please contact us at info.in@bsigroup.com
12
Performance
Telecom Management.
TL 9000 BSI's TL 9000 Requirements (R 5.0) course is intended for quality professionals in Telecom Domain, be it Hardware, Software or Services, and aims to build their knowledge of TL9000 Requirements as per R5.0 Version of the Standard.
Requirements: TL 9000
The course covers detailed training on understanding & implementation of TL 9000 Requirements (R5.0) with PDCA approach; including exercises for preparation of Process TURTLEs, based on applicable Clauses of the TL9000 Standard.
Measurements: TL 9000
The course covers detailed training on understanding regarding counting rules and exclusion rules for collection and validation of TL 9000 Measurements (R5.0) including how to find out the relevant Product Category, how to find out the Applicable Measurements, how to Register on Quest Forum Website, and Upload Measurement data on Quest Forum Website.
Complaint Management.
ISO 10002 Manage customer complaints effectively and youll have more chance of meeting their expectations as well. And you can quickly turn customer complaints into customer satisfaction instead especially when you view complaints as an opportunity to improve what you do and how you do it.
13
Infomation Security
Information Security.
ISO/IEC 27001 Threats to valuable customer data and business information are now more prevalent than ever. With our information security management training youll gain condence in the protection of your companys data. Youll learn how to measure and reduce information security risks, and understand the principles of setting up your own information security management systems to deliver customer condence and reduce your exposure to the implications of breaches.
14
Risk
Business Continuity
Business Continuity.
(Societal Security)
ISO 22301 Our ISO 22301 Business Continuity Management training will help you prepare your business for the most challenging circumstances. Youll learn how to put in place the necessary framework to protect critical business functions from the threats most likely to impact your organization, including staff not being able to make it into work in hazardous weather conditions to damage to your premises and IT system failure.
Learn the key concepts of business continuity, understand the main benets of a Business Continuity Management System (BCMS), and gain an overview of the requirements of ISO 22301.
15
Risk
BRA Workshop
Businesses all over have priorities based on their own position compared with the market. Attention is normally focused onto the areas that the company perceives to have a higher business risk. There is a danger of not realising which are the greatest risks and which of them must be focused upon by the organizations. In order to improve business decision making, Risk Management today is rapidly gaining acceptance and is helping organizations manage their businesses better. This workshop is a facilitation of an organizations executive team who contribute their own experiences, ideas and thoughts to determine business risks and identify through a rating process those that the organization needs to prioritize and manage in order to run a successful, well managed and controlled business. The workshop covers: Identify the business risks related to organizations objectives Evaluation of risk factors Evaluation of Controls on identified risks Comparing strength of controls with regard to risk and vulnerability Benefits: Holistic risk based management Systematic risk treatment by Terminating, Testing, Transferring or Tolerating the risk Setting best practice for managing the business
Modules Leadership Strategy Modules Theory of Strategy Deep Dive Building Blue Oceans Financial Intelligence Marketing & Selling
BSI Group India MDP programmes are modular and cover the entire range of management topics, each module is delivered as a stand alone, in house, once a week which is pre arranged and which enables the maximum participation without disrupting day to day operations.
16
Risk
This introduction course provides delegates with an overview of the principles behind the management of health and safety in the workplace and the requirements of BS OHSAS 18001:2007.
Construction Safety
This Construction Safety course provides attendees with the techniques to undertake structured approach for carrying out Construction Safety referencing the requirements of BS OHSAS 18001:2007. The three-day course is structured to provide delegates with information regarding the skills and techniques to implement and report Construction Safety with respect to Occupational Health & Safety Management.
If you are not sure which is the right programme for you, call one of our training executives at respective BSI offices or visit our website at www.bsigroup.co.in
Call and ask us about training designed to suit you with our in-company option.
17
Risk
Food Safety
Food Safety.
ISO 22000 ISO 22000 is a truly international standard suitable for any business in the entire food chain, including inter-related organizations such as producers of equipment, packaging material, cleaning agents, additives and ingredients.
This one-day course will introduce you to food safety management system standard and provides an excellent foundation to the more detailed two-day implementing and auditing course.
18
Risk
19
Sustainability
Environmental Management
Environmental Management.
ISO 14001 Our ISO 14001 management systems training puts environmental best practice at the heart of your operations. It enables your business to grow and succeed while reducing its impact on the environment. You will learn how to meet the latest EMS policy requirements and benet from a structured approach to achieving environmental objectives.
Discover the key features and benets of Environmental Management Systems and how it can help your business.
We are experts in training as well as assessment and have a network of public and in-house courses dedicated to teaching you the skills you need before, during and after registration to the standard.
20
Sustainability
Energy Management
Energy Management.
ISO 50001 Our ISO 50001 energy management systems training will help you understand how to use, develop and manage policies and procedures to improve your energy efciency, achieve targets, and reduce costs. We can help you create awareness and embed a culture of best practice when managing energy across your organisation, allowing you to reduce your impact on the environment.
Gain an overview of the concepts, requirements and benets to using an Energy Management System (EnMS) based on ISO 50001.
21
Sustainability
Social Accountability
Introduction : SA 8000
Social Accountability.
SA 8000 Recently, many high profile multi-nationals have been implicated in scandals involving the use of child labour, discriminatory work practices or enforced labour within their supply chains. Consumer pressure, NGO scrutiny and the media, amongst others, are all placing business under the microscope in terms of the management of Social Accountability issues and CSR.
Understanding the requirements of SA 8000 and implementing the same at workplace has ensured healthy relation between management and workers. Companies with strong Human Resource Policies, Companies who wish to be in business with global players and Companies who choose to have a formal recognition to their social accountability choose to have SA 8000 Certification.
The most widely recognized global standard for managing human rights in the workplace is Social Accountability Internationals SA 8000. It is the first auditable standard, suitable for organizations of all sizes anywhere in the world, and provides a framework for assuring all of your stakeholders that social accountability is being stewarded by your management.
22
Sustainability
Executive day briefing session providing an overview of the value of an Anti-Bribery Management System and why one should be implemented in an organisation.
Introduction: BS 10500
This course will introduce the key concepts of an antibribery management system, explain the benefits of BS 10500 and outline the requirements of ABMS. It is applicable to any organisation concerned about bribery.
Implementing BS 10500
In this course, clients will be led through a step by step guide to implementing an effective ABMS using a combination of practical exercises, group activities and participative delegate discussions.
Call and ask us about training designed to suit you with our in-company option.
23
BSI Training also at: Delhi: Bangalore: Chennai: Hyderabad: Kochi: Kolkata: Mumbai: Chandigarh: 91 11 2692 9000 91 80 4047 2300 91 44 2836 1305 /06 / 07/ 08 91 40 4020 1004 91 484 403 6861 91 33 2265 8803 91 22 4257 8604/07 91 172 5026070/71/72
BSI Group India The Mira Corporate Suites A-2, Plot 1&2, Ishwar Nagar, Mathura Road New Delhi 110 065 India
Telephone: +91 11 2692 9000 / 3298 8215 Fax: +91 11 2692 9001 Email: info.in@bsigroup.com Web: www.bsigroup.co.in