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presents:
Host:
• Jim McDonnell, Deloitte Consulting LLP
‒ Principal
Select Findings
Discussion/Q&A
Empowered by new
technologies, customers now
"vote“ through their actions
for new sorts of content, new
access devices, distribution
platforms, advertising
models, and pricing schemes.
Millions of people
Generation X: 26-42
(Birth Years: 1982 -1966) 40
0
Matures: 62-75 Millennials Generation X Boomers Matures
Q. When you encounter ads in the following media, which have the most impact on your buying decision?
TV #1 88 85 89 92 84
Magazines #2 49 44 47 50 56
Online #3 48 52 60 41 35
Newspapers #4 42 24 32 53 71
Radio #5 27 22 27 29 31
In-theater advertising #8 7 12 6 5 3
DVDs #8 7 9 9 5 2
Blogs #9 6 9 8 4 2
Q. When you encounter ads in the following media, which have the most impact on your buying decision?
TV #1 88 #1 84 #1 73 #1 90 #1 75
Magazines #2 49 #2 54 #3 50 #4 47 #2 57
Online #3 48 #3 45 #2 57 #2 61 #3 45
Newspapers #4 42 #4 44 #4 49 #3 54 #4 30
Radio #5 27 #5 17 #5 28 #T7 6 #7 13
Q. Please indicate how much you agree or disagree with the following statements
Summary of Agree Strongly/Somewhat 1st Edition 2nd Edition 3rd Edition Millennials Xers Boomers Matures
% % % % % % %
I tend to pay greater attention to print advertising in magazines than any type of
61 55 67
advertising on the Internet.
I tend to pay greater attention to print advertising in newspapers than any type
54 53 56
of advertising on the Internet.
Banner advertising 60 72 68 71 76 71
Q: Please indicate how much you agree or disagree with the following statements
If you were to purchase online content in exchange for not being exposed to advertisements, what would you consider to be a reasonable amount to
pay over the course of the year?
Among those who agree they would rather pay for ad-
60 56 60 54 53 55
free online content
1st Edition 2nd Edition 3rd Edition Millennials Xers Boomers Matures
% % % % % % %
• The adoption of the DVR has created a new, growing model for watching
TV.
• Consumers (mostly Gen Xers) place a relatively higher value on being
able to watch what they want on their own schedule — creating a new
version of “appointment TV.”
‒ Consistent with our 2nd Edition, US consumers as a whole (66%) continue to rate TV
as their most preferred type of media
‒ Xers continue to lead the DVR revolution, filtering 56% of their TV viewing through them
‒ The freedom of time-shifting the recorded program continues to be most important to
DVR owners, followed by recording to ensure episodes are not missed
Watching television 66 66 47 73 76 75
Music/Radio (Net) 43 48 58 43 49 40
• Xers continue to lead the DVR revolution, filtering 56% of their TV viewing
through them
• DVR ownership, and the proportion of TV hours being watched “filtered” has
remained steady since 2007
Q. Approximately what proportion of your TV viewing do you watch recorded through your DVR/TiVo?
DVR Viewing
About ¾ of my TV viewing 22 14 20 20 29 15 11
About ½ of my TV viewing 25 29 26 31 24 20 25
About ¼ of my TV viewing 31 32 33 29 23 43 44
1st Edition 2nd Edition 3rd Edition % Millennials Xers Boomers Matures
% % % % % %
Read books 28 21 22 23 19 19 28
Listen to music 19 18 17 30 16 10 7
• Consistent since late 2007, just one-third do nothing else while watching
TV
Q. Which are things you typically do while watching TV?
1st Edition 2nd Edition 3rd Edition % Millennials Xers Boomers Matures
% % % % % %
* Play video games (any platform)” for 1st and 2nd edition is a net of “Play video games on a PC or handheld system” and “Play console or online games”, which by nature of that structure may have
over-stated the incidence if videogames relative to the 3rd edition’s version of asking only one time for “any platform”
• Owners rank flat panel TV’s and Blackberry/PDS’s more favorably than last year (while greater proliferation of Blackberry/iPhone/smart phone also serve to mute
enthusiasm for a more common mobile phone)
• Perhaps a reflection of product maturity, digital cameras and DVD players are relatively less favored, compared to measurement in the previous wave
Q. Of products you indicated you own, which 3 do you value the most?
Total Rank Total Total Rank Total Millennials Xers Boomers Matures
% % % % % %
Mobile phone 2 59 4 51 57 52 49 45
• A third of US consumers are using their cell phone to entertain themselves, over half of
Millennials
• Almost 40% of males and 30% of females are using their phones for entertainment
Q. Please indicate how much you agree or disagree with the following statements
1st Edition % 2nd Edition % 3rd Edition % Millennials Xers Boomers Matures
% % % %
3rd Edition
Newspaper subscriptions 7 7 4 4 6 14
Satellite Radio 8 7 3 10 8 7
• Overall rank order of more commonly used mobile phone applications has held steady since 2007
• Millennials are the most actively involved with the peripheral features of their mobile phones;
Matures least involved
Q. Thinking about the features included on your cell phone, please check the answer that best describes your usage of each cell phone feature.
Text messaging 61 65 86 75 55 24
Video camera 41 42 56 45 33 23
Games 44 40 60 49 27 13
Internet access 35 36 44 46 26 18
Email 32 34 40 42 27 19
Music Download 29 28 46 29 16 8
MP3 player 27 27 44 30 14 9
• Almost 50% of consumers, 40% of Boomers, and a surprising 35% of Matures are
interested in ease of access to product information via product bar code scanning on their
cell phone/hand-held
• Although a very small percentage, almost 5% of every generation considers cell phone
advertising as being the MOST influential form of online advertising
Q. Listed below are several new areas of technology/media that may or may not be developed in the future. For each one, please rate how desirable it
is to you.
Q. Thinking now about advertisements you encounter online, which type of online advertising influences you the most?
• Home TV is still the most used platform for viewing video content, on a
daily or almost daily basis…
‒ About of a third of consumers are viewing video on their computers
‒ Millennials and Xers tend to view video from a wider variety of platforms then older
consumers
• Rank order of video viewing platforms is steady from 2007
Q. How frequently do you use the following devices to watch video content?
Home TV 64 65 68 71 60 62
Mobile/Cell phone 20 18 26 24 13 8
Q. Overall, thinking about all the of the time you spend on the Internet, what percent of your time is spent at sites that are made up mostly of “user
generated content” and what percent of your time is spent at sites that were created by a company?
Of all the user generated video content that you watch, which do you spend the most time watching?
Percent of time spent with 1st 2nd Edition % 3rd Edition % Millennials Xers Boomers Matures
content type: Edition % % % % %
User Generated 35 39 39 58 42 27 20
Professionally Generated 65 61 61 42 58 73 80
• Word of mouth from friends and family about user-generated content has grown,
and the content viewed is less likely to feature people they know personally
‒ Millennials’ top reason for viewing is that it’s more entertaining than traditional media, while Xers
watch most often as a result of friends/family recommendations
‒ Boomers like the novelty’ aspect of it while Matures’ top reason is because it features people they
know
Q. What is the primary reason why you view user-generated content?
It is easy to find -- 7 4 8 10 5
Other 21 9 7 8 13 12
1st Edition 2nd Edition 3rd Edition Millennials Xers Boomers Matures
% % % % % % %
• Almost 10% of Xers have received value for online content they have
created (i.e., contribution to blogs, photos, music, or software).
• Most commonly, contributors received money in return
Q. Have you ever sold or received value for something you created online (outside of surveys), for instance: your contribution to blogs, or photos,
videos, music, or software that you created, etc.?
Money 48 55 50 * *
Other 9 9 7 * *
Q. How often would you say you visit websites as a result of the following?
Internet site visit influencers: Summary of frequently/occasionally
1st Edition 2nd Edition 3rd Edition Millennials Xers Boomers Matures
% % % % % % %
Someone's recommendation 81 89 83 89 84 79 82
Results from using Internet search engines 83 88 82 81 84 81 79
Seeing an advertisement on TV 63 81 73 72 77 74 66
Seeing an advertisement in magazines -- 72 66 62 70 64 65
Sales and product offers I receive in emails -- 68 61 56 64 64 59
Advertising I see at other websites -- 72 60 63 68 58 50
Seeing an advertisement in newspapers -- 66 58 50 58 61 64
Noticing a product or service placed within
-- 68 58 63 62 56 46
television shows and movies that I watch
Hearing an advertisement on the radio 49 61 56 58 64 56 43
Seeing an advertisement at a movie theater -- 44 38 54 44 31 16
Seeing an advertisement in a video game -- 33 27 46 32 16 6
Seeing advertising or products placed within
-- -- 21 32 23 15 8
online virtual worlds
• The overall growth in self-made electronic entertainment is stabilizing following a sharp increase in 2007 (likely that
while user-generated entertainment has become fairly common, a leveling off is occurring to the point that the
practice is no longer “increasing,” and that more of it is created by a shrinking proportion population of
broadcasters)
• Millennials continue to lead this overall trend of self-made entertainment and broadcasting of their content
Q. Please indicate how much you agree or disagree with the following statements
1st Edition 2nd Edition 3rd Edition Millennials Xers Boomers Matures
% % % % % % %
• Millennials and Xers are the most likely to use the Internet for
researching items they wish to purchase, and are also the most likely to
offer product information through a message board or online review
Q. Have you ever learned of a new product for the first time online?
Q. Have you ever purchased a product based on an online recommendation?
Q. Have you ever recommended a product to someone online through a blog entry, a message board posting, or an online product review?
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