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Harsha Vardhan Reddy.

A
hv.vardhan0514@gmail.com +91-9908884443

o!"#are $%ali"y Ass%rance &ngineer


Professional Summary 3.6 years of IT experience in Software Testing of Client/Server and We ased !pplications. "ood #xperience in 'on"ac" cen"er domain "ood #xposure to S$%C and ST%C. T&oroug& exposure across t&e development of test environment and preparation of test scenarios' test cases' test data preparation. Involved in (ns"alla"ion' )%nc"ional* +,(* Ad-hoc and Regression -es"ing o! 'all 'en"er .rod%c"s. #xtensive #xperience in (VR /ased a..lica"ion -es"ing #xperienced in (lac) (ox' *unctional' Integration' +egression' System' ",I' Sanity' Compati ility Testing. -nowledge in analy.ing t&e reason for t&e defect y referring t&e corresponding logs. "ood #xposure on +e/uirements ,nderstanding and !naly.ing. Well versed wit& 0arious Testing %evels' Testing Types' and Testing Tec&ni/ues. #xperience in locali0a"ion* )%nc"ional and 1on-)%nc"ional 1",I Testing' ,sa ility' +elia ility and Compati ility2 Testing Types. 3ands on experience in preparing Test cases and executing t&e same. "ood #xposure on (ug %ife Cycle. "ood -nowledge on Agile scr%m met&odology -nowledge on $2 3asics 3aving experience in %456 and I476 Testing. Involved in %456 testing for Spanis&' Portuguese' Swedis&' C&inese and +ussian. ! le to read and write in Spanis& language. Wor)ed as a language translator for Spanis& language. #xperience in Test 8anagement Tool 9uality Center 13P !%8 : 9uality Center 44.552 #xperience in Trac)ing (ug +eports using Clear 9uest.

Tec&nical S)ills -es" 4anagemen" -ool 6e!ec" 4anagemen" -ool -as7 4anagemen" -ool -es"ing A%"oma"ion -ools 8.era"ing ys"ems 6a"a 3ase 2ang%ages 9no#ledge in "he !ollo#ing #ducational 9ualifications (.# in Computer science and engineering from 8eena)s&i college of #ngineering affiliated to !nna ,niversity' C&ennai wit& 63A. Intermediate from 6alanda Bunior college' -urnool wit& >?A. SSC from (.0.+ Sc&ool' -urnool wit& 65A. 5 5 5 5 5 5 5 5 3P 9C !%8 44.5 Clear 9uest !$P:eTI8# -nowledge in 9TP 7.; Windows <7/;555/=P' Windows > S9% Server ;55? @ ;557 S9% 0( Script

Wor) #xperience Currently wor)ing as a Test #ngineer in (n!o age ys"ems (ndia :v" 2"d* 3angalore from !pril ;545 to till date.

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:ro;ec" 6escri."ion5 T&e next:generation unified contact center software transforms t&e call center and redefines call center software wit& a single' unified solution for a full readt& of customer contact capa ilities for in ound' out ound' voice portal' Internet contact' multic&annel self:service and proactive contact capa ilities' as well as unified communications 1,C2 and colla oration functionality. !spect ,nified IP serves as t&e foundation for many of our customer contact applications. :rod%c" 'a.a/ili"ies5 (n/o%nd A'6 Wit& a proven &istory of automatic call distri utor 1!C$2 leaders&ip' t&e est:of: reed in ound capa ilities intelligently route callers to availa le agents. 8%"/o%nd 6ialer &ailed as t&e creator of t&e predictive dialer' !spect ,nified IP delivers automated' predictive' precise' progressive' manual' and laster dialing options. Voice :or"al next:generation voice self:service 1I0+2 capa ilities ena le to automate some or all of your call center interactions. Res.onsi/ili"ies5 !naly.ing "he +e/uirements from t&e client. Performs t&e uild installation Preparing Test Cases for module' integration and system testing. Test $ata preparation for test case execution. Preparing Test #nvironment to execute t&e test cases. +eview of Test Cases prepared y ot&er team mem ers. #xecuting t&e Test Cases in 9uality Centre. $efect Trac)ing t&roug& I(8 +ational Clear 9uest. Communication wit& t&e Test %ead / Test 8anager. Conducting +eview 8eetings wit&in t&e Team. !ctively participated in installation of codemods and update pac)ages. Tested I0+ ased applications. :ro;ec" <A -i"le 'lien" 5 9V3 (VR (n"egra"ion B (m.lemen"a"ion 5 As.ec"

:ro;ec" 6escri."ion5 !spect I0+ System ena les t&e Contact Center to automate t&e customer interaction providing &ig& /uality services ;C/>. T&e essence of !spect I0+ &as its a ility to offer Dself:serviceD for t&e user and it is ideally suited to service &ig& call volumes. T&e usage of !spect I0+ t&erefore rings t&e twin enefit of cost reduction and improved customer experience. -arur 0ysya (an) is a growing private sector an) &aving presence in all over Sout& India. It is using Eracle *lex cu e as a core an)ing software and !spect I0+ integrates *lex cu e wit& current datacenter to generate t&e data. T&is process involves end:to:end testing for I0+ as well t&e core an)ing side. Res.onsi/ili"ies5 Implemented t&e application according to customer re/uirement. Performed all tests in accordance to tec&nical re/uirements. #valuated and interpreted design specification for tests.

Prepared and analy.ed I0+ test scripts and implemented. !naly.ed test plans and executed test cases according to I0+ documents. Co:ordinated wit& SIT' ,!T teams. :ro;ec" <3 -i"le 'lien" 5 ,ni!ied 'ommand and 'on"rol Adminis"ra"ion. 5 As.ec" 'omm%nica"ions

:ro;ec" 6escri."ion5 T&e ,nified Command and Control:!dministration Client allow us to administer and manage one or more !spect products' suc& as !spect CallCenter !C$' !spect ,nified IP' and !spect !%8. T&e !dministration Client also allows you to manage generic systems 1suc& as !vaya or 6ortel2' allowing us to import agent data from flat files. T&e !dministration Client supports a .ero installation capa ility using smart client tec&nology. It re/uires a single ,+% to run t&e client. T&e software performs automatic updates eac& time we log in to t&e client' w&ic& allows us to receive new software modules as t&ey ecome availa le. Res.onsi/ili"ies5 %ocali.ation' *unctionality' +egression Testing of t&e applications. Test Case #xecution using 3P 9uality Center <.5 Involved in %456 testing for Spanis&' Portuguese' Swedis&' C&inese and +ussian. $efect %ogging' verifying and constant follow up on ugs using I(8 Clear 9uest. !ttending client call on t&e tas)s performed and ot&er tec&nical issues. Interacting wit& $evelopers on functionality/%ocali.ation issues. +eview meetings on t&e test cases developed and ot&er *unctional and Tec&nical issues. :ro;ec" <4 -i"le 'lien" 5 Advanced 2is" 4anagemen". 5 As.ec" 'omm%nica"ions

:ro;ec" 6escri."ion5 T&e !spect !dvanced %ist 8anagement system provides centrali.ed record management at an enterprise level. T&e system processes customer data modeling strategies and sends complete contact records to dialers in a specified order ased on t&e pu lis&ed demand of eac& dialer. !%8 can e used for $ownload or import customer records' $efine strategies' (uild contact lists' dial t&e records' Process t&e call results' update &ost records' creates &istorical and real time reports' 8onitoring t&e system and automate t&e processes. Res.onsi/ili"ies5 !ut&oring Test Cases for %ocali.ation Testing. Involved in %456 testing for Spanis&' Portuguese' Swedis&' C&inese and +ussian. $efect %ogging' verifying and constant follow up on ugs using I(8 Clear 9uest. !ttending client call on t&e tas)s performed and ot&er tec&nical issues. +eview meetings on t&e test cases developed and ot&er *unctional and Tec&nical issues. :ersonal :ro!ile #mail $ate of (irt& 8arital Status Contact 6o. %anguages )nown !ddress F &v.vard&an5?4CGgmail.com F ;6t& Huly 4<77 F Single F I<4:<<76;4?C77 F #nglis&' 3indi' Telugu' Tamil' -annada F Plot 6o. ?5' 3rd *loor' 6t& Cross' 0asant& 6agar' (angalore : ?655?;