Documente Academic
Documente Profesional
Documente Cultură
WVUP University graduate offering a strong academic background in IT combined with excellent remote administration experience as a systems administrator. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
Education
WVUP UNIVERSITY Parkersburg, WV, Degree obtained 5/11/11 A.A.S. in Computer Information Technology program GPA: 3.1/4.0 Concurrent Employment with College Studies: Remote Administrator (2008 to Present): Provide networking/desktop support and perform Server and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to users and administrators. Networking Consultant, Tecdesk and Cyberlifeonline.com (2008 to present): Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top consultant for both companies.
Technology Summary
Certifications: Systems: Databases: Languages: Software: Microsoft MCP Linux, Windows 9X/NT/2000/XP/2K3/7/Server 2008, Cisco IOS MYSQL, MSSQL, Relational Databases Java, SQL, HTML, C# MS Project, MS Visio, MS Office, AutoDesk Autocad, putty, Solarwinds Suite
IT Experience
Tecdesk Sauk Centre, MN Networking Consultant, (2008 to Present) Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Selected Contributions: Researched and Implemented Active Directory schema for entire company. Giving single point of administration and troubleshooting for administrators. Researched and implemented remote access for administration, including giving access via handheld devices. Monitored system and service logs and troubleshot issues in a timely manner. Developed a Virtualized system to host certain system services to allow for better control of resources allotted to said services. Configured and maintained all network hardware with an emphasis on security and uptime.
References
Dennis Heart