Applied For: Service Desk Coordinator CURRICULUM-VITAE

NITIN KUMAR 147B, Block 37, LIG, Noida-201301 Mob: - +91-8750315530, 9045153028
CAREER OBJECTIVE To secure a position within an organization that offers me an opportunity to grow and use my abilities effectively for fulfillment of organizational Objectives. E-mail : itsgnitin@gmail.com

Key Potencies:
Good relationship management skills across various people groups and a cohesive team player. Good written, verbal communication skills along with customer service skills. Ability to perform under a higher pressure work environment. Self-driven and have the competence to handle assigned functions independently and always been amiable and hardworking in the processes managed. Focused, Task Oriented, Innovative and a committed approach towards work. Multi tasking competencies with the capacity to meet aggressive time lines. Self-motivated and belief in Goal achievement with a team spirit.

BGFGGG TECHNICAL SKILLS Operating System Mailing Client Remote Application Application Software Antivirus Windows 2007, Vista, , Windows XP Windows Live Mail, Ms Outlook and Outlook Express Team Viewer MS Office , Acrobat Reader , WinZip , Photoshop, Coral Draw etc MacAfee, Nortan , Quick Heal

PROFESSIONAL Experience 1 Year 8 Months 1. Working in Innovative Design Tech Pvt Ltd as a Resident Engineer from date 3rd April 2012 to till Date. Client: Fertilizer Association of India Ltd Roles and Responsibility Provided First Call Resolution to end users by troubleshooting of the IT issues faced. Monitored and executed all end user calls related to IT Services. Answering phone calls, recording incidents, providing resolution, escalating if necessary and closing request per the established SLA. All mails to be read thoroughly and replied to all the concerned in case of escalation. Obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered. Coordinating with engineer, as well as with user for the update of the call. Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue. Taking the user acknowledgement before closing the ticket ID. Check and generate the Daily call report, Monthly call report

Interacting and Escalate issue with senior and follow end to end resolution. Install and configure Operating Systems: XP basic and XP pro, Windows Vista and Windows 7 Knowledge In: Setting up Wireless NIC, Local and Network Printer Setting and Configuration. MS Outlook, Outlook Express Configuration, Backup and Restore Process. Remote management through Team Viewer, VNC & Net Meeting to solve Windows and Software issue Installation, Take care of all the internal office softwares support.

Academic Qualification Qualification B.C.A 12th 10th Institute/College IIMT College HB INTER College SVM sec. School University / Board DBRAU University UP CBSE Year of Passing 2010 2007 2005 % 75.34% 60% 62.4%

Personality Trait

Strengths:

a. Very concern and Passionate towards my work. b. Developing new ideas and skills. c. punctual PERSONAL DETAILS Fathers Name E-mail Contact Number Date of Birth Marital Status Languages Mr. Suresh Chandra Gupta itsgnitin@gmail.com +91-8750315530, 9045153028 08-FEB-1991 Single English, Hindi

Declaration: I am confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my Knowledge.
Date: Place: Signature

NITIN KUMAR