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Four Data Processes, Eight Questions, Part 1

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Published on Quality Digest (http://www.qualitydigest.com) Home > Four Data Processes, Eight Questions, Part 1

Four Data Processes, Eight Questions, Part 1


Variations on a theme of process inputs
Davis Balestracci

Published: 10/11/2012 Have you ever been responsible for a data collection where any resemblance between what you designed and what you got back was purely coincidental? When that happens, yet again, I say to myself, Well, it was perfectly clear to me what I meant. [ad:22031] Consider the use of statistics as a data process, or rather, four processes: measurement, collection, analysis, and interpretation. Each of these has six sources of process inputs: people, methods, machines, materials, measurements, and environments. Each also has an inherent quality associated with it and is subject to the influences of outside variation to compromise this quality. Unless the variation in these processes is minimized, there is a danger of reacting to the variation in the data process instead of the process you are trying to understand and improve. What is the biggest danger? Human variation, which includes our perception of the variation (measurement) and our executing the methods of measurement, collection, analysis, and interpretation. In that context, lets consider each of these four data processes:

Measurement
Are the data operationally defined with clear objectives? (W. Edwards Deming was fond of saying, There is no true value of anything.) What is the concept you are trying to evaluate? What data will allow you to attach a value to this concept? By what standards or measures will you judge it? Can you write down clear descriptions of how to measure the characteristic? What are some factors that might cause measurements of the same item or situation to vary? In the case of measuring discrete events, is the threshold of occurrence between a nonevent (0) and an event (1) clear and understood? How can you reduce the impact of these factors?

Collection
Consider your plan for collecting these data:

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Four Data Processes, Eight Questions, Part 1

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Will the data collectors have to take samples? How often? How many? How will the data be recorded? Can you design a data sheet (check sheet) to record the data as simply as possible? Another issue to consider in many cases: Do your customers or suppliers (both internal and external) collect the same kind of data? What procedures or instruments do they use? Are your definitions, standards, and procedures comparable to those used by customers and suppliers?

Analysis
Are you aware that your analysis should be known before one piece of data has been collected? When one applies a specific statistical technique, there is an underlying assumption that the data were collected in the specific way that makes the analysis appropriate. The danger here is that the computer will do anything you wantwhether the data were collected appropriately or not. Imagine you have the data in hand: What could these data tell you? What will you do with the data? What specific statistical technique(s) will you use? Were the data collected in a way that makes this analysis appropriate? What will you do after that? Would another kind of data be more helpful?

Interpretation
Did you know that statistics is a set of techniques used not to massage data but to more proactively interpret the variation on which you must take appropriate action? The danger: Any variation is one of two types, and treating one as the other actually makes the situation worse. To be continued in part two.

About The Author

Davis Balestracci
Davis Balestracci is a member of the American Society for Quality and past chair of its statistics division. These thoughts are taken from chapter nine of his book, Data Sanity (Medical Group Management Association, 2009), with a foreword by Dr. Donald Berwick. It offers a new way of thinking via a common organizational language based in process and understanding variation. Balestracci would love to wake up your conferences with his dynamic style and entertaining insights into the places where process, statistics, organizational culture, and quality meet. Visit his website for more information. 2012 Quality Digest Magazine. All Rights Reserved. Source URL (retrieved on 12/19/2012): http://www.qualitydigest.com/inside/quality-insider-

http://www.qualitydigest.com/print/22010

12/20/2012

Four Data Processes, Eight Questions, Part 1

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article/four-data-processes-eight-questions-part-1.html Links: [1] http://www.qualitydigest.com/inside/quality-insider-article/four-data-processes-eight-questionspart-2.html

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12/20/2012

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