Division: GIS Requirement Candidate Requirement SHAREPOINT SharePoint Farm build, up gradation, configuration Addition/removal of servers in the farm

e farm Methods to Migrate from SP 2007-2010 Service Applications: Search - especially search topology configuration (Index, query, crawl), User Profile, Managed Metadata etc Scenario based troubleshooting approach. Eg: Service Unavailable errors, IIS admin related etc Responsible for supporting a specific platform or application or multiple, related platforms/applications with responsibilities including account setup, direct user assistance, issue resolution, and platform/application configuration Responsible for build as well as support of platform solutions Specific Duties, Activities, and Responsibilities Install platform/application software and patches Set up and maintain user accounts Resolve platform/application issues such as access and performance issues. Configure the platform/application to support user requirements Support and maintain interfaces with other platforms/applications Actively participate in build activities for platform/application solutions Ensure planned modifications are in compliance with the strategic roadmap of the enterprise Take lead on providing technical solutions / directions to ensure systems / applications are highly available and meet service level agreements Work with business clients, business IT personnel and development staff to avoid communication gap and ensure customer / client satisfaction Serve as a Subject Matter Expert in the platform Provide leadership to other team members in resolving complex issues Strong customer service and conflict management skills Experience with Application and Systems Integration, tools, and admin capabilities Knowledge in Nintex, Quest Webparts & Webtrends

Requirement Candidate Requirement

UNIX Expertise on mid range servers and blades (HP, IBM etc) OS installation & configuration via kickstart, pxe servers Console configuration User account administration Volume Manager Administration (LVM or VXVM) NFS, DNS, Auto mount administration Knowledge on Native HA and Virtualization products Exposure on Storage and Backup Management products License management H/W troubleshooting & Vendor coordination Knowledge on Problem management & Change management Performance Tuning OS hardening System/Error Log file administration Handling escalated incidents Documentation skills SSH based Remote Console Operations

Requirement Candidate Requirement

WEBSPHERE Proficient in application server administration Knowledge on Web/App server Design & evaluations, upgrades, migrations & troubleshooting. Clustering and Load balancing of Web/application servers Performance tuning of web server / application servers Webserver (Apache/ IIS/ iPlanet) administration Knowledge on Java & Web Application run time environment Knowledge of the J2EE Architectures Change and Configuration management Deploy Application releases on QA and Production environment Analysis of application Server performance UNIX administration or Windows administration Installation and setup of high end webserver and appserver architectures. Trouble shouting skill Knowledge on shell/Perl/Jython scripting Capacity planning of the environment Deployment management Log file monitoring/analysis SLA Management, Incident management, Problem management, Change management & Vendor Coordination

Should be well versed with the LDAP concept

Requirement Candidate Requirement

CITRIX Experience in Citrix and Windows System Administration Install Configure & Mange Citrix XenApp Servers Excellent troubleshooting skills in an enterprise wide Citrix Farm Trouble shooting Citrix printer related issues Drive Mapping & Remapping Server Drive Letters Citrix user Profiles Management Web Interfaces Administration & troubleshooting Server Load Balancing Enabling IMA Encryption Publishing Resources (App, Content, Desktop) Configuring Application Access Application deployment and publishing on Citrix farm Decommissioning of applications from Citrix farm Patching Citrix environment Managing Citrix data store User Access Management Maintaining & Securing Server Farms Provisioning & Decommissioning of Server Deploying Client Software to Users Strong Working knowledge on Windows 2003/2008 Servers and Active Directory Group Policy administration Citrix server monitoring server availability, IMA traffic, usage, load balancing etc. Ready to work in 24x7 ITIL Awareness (IM,PM,CM,SR) Networking basics

Requirement Candidate Requirement

VMWARE Strong knowledge on Virtualization Concepts Administer VMware infrastructure Virtual Machine management Managing and Troubleshooting ESX Servers P2V migrations using Vmware native tools (VMware Converter)

 Requirement Candidate Requirement

Firmware & BIOS upgrade Strong Knowledge on VMware management tools Knowledge on Remote system administration Strong Knowledge on troubleshooting skills on Windows server & VMware Troubleshooting the incidents & problems reported on the servers Provide the root cause analysis on the major incidents/problems To carry out the scheduled activities like Daily Checklists, Server reboot, Etc Monitoring of logs and alerts Patch management and Antivirus Management H/W troubleshooting & Vendor coordination Provisioning & Decommissioning of Server knowledge on various RAID technologies (RAID 0+1, RAID 1, RAID 5 etc.) Backup and restore of VMs VMware Host Backup Knowledge on VMware Bare Metal Backup Group Policy administration Administer the Active Directory services Knowledge on Storage & Networking conceepts Contribute to internal knowledge management system Carry out user management activities Scheduling, configuring & verifying backup jobs Generating regular reports Ready to work in 24x7 ITIL Awareness (IM,PM,CM,SR)

MESSAGING Exchange User and Security Administration Exchange 2010 Mail Administration Implementation of Mail Aging Policy / E Mail Policy Calendar and free busy schedule issues Move Exchange Cluster Resources Message Tracking on SMTP Gateway and Exchange Mailbox management Replication of directory/database Troubleshooting Internet Email routing problems Patch/Change implementation Deploy Exchange Server 2010 Patch, rollup upgrades Knowledge of Blackberry Server Services/User administration. Strong knowledge on Active directory Services Troubleshooting issues related to Relication & AD Sites Administration of DNS, DHCP, etc.. Recovery of mail messages from backups or mail data stores

Replication & SMTP Mail routing issue Exchange Database corruption issue Incident Management Public Folder Maintenance (Defining Hierarchy) Contribute to internal knowledge management system Carry out user management activities Scheduling, configuring & verifying backup jobs Generating regular reports Provisioning & Decommissioning of Server Ready to work in 24x7 ITIL Awareness (IM,PM,CM,SR) Networking basics

Requirement Candidate Requirement

IP Voice Monitor 2nd Line Technical support queue and act on Incident tickets within the agreed time window Log onto Network element, Analyze, Trouble shoot & Diagnose root cause of the Incident and provide Temporary work around, including Activation of backup Circuits etc. Operate Network Management Tools and provide Remote Technical Resolution and Permanent fix, wherever possible. Provide inputs to Incident reports and Root Cause Analysis reports, as mandated in the process Escalate the Incidents that cannot be remotely resolved to appropriate Resolver units with value notes on the Fault report. Provision pre-approved Simplex/Medium level Network Changes as mandated in the process and confirms the performance post Change Configuration, execute roll-back for unsuccessful Changes Update Customer facing teams on the Fault Resolution progress, within the agreed frequency as mandated in the process Coordinate with Resolver groups & 3rd Party Vendor / Suppliers as required Conduct Daily/Weekly/Monthly activities to ensure the health of the Network is maintained and Data Integrity is not jeopardized Contribute to KEDBs, SOPs and participate in SIPs being driven by the delivery Contribute to achieve higher end user CSAT Adherence to Customer processes, NDA, Security policies

Requirement Candidate Requirement Requirement Candidate Requirement

IP Data Act as Network L2 support engineer to address any concerns, queries and resolving all Network Infrastructure related issues on Cisco, Nortel & Juniper technologies. Ensure the assigned deliverables are met with the committed SLAs Adhere to the customer and Wipro support processes defined Provide design inputs to engineering solution teams. Monitors trouble ticket trends and other information relevant to resolving the issue Generate Reports as per Customer requirements Perform Incident Management, problem Mgt, Capacity Mgt. and Release Management. Provide inputs to L3 team for root cause analysis and record solutions in the knowledge base. Network IP address Management and allocation based on Tools or Offline database. Run the system heath check procedures & provide inputs to L3 teams. Routers and Switching infrastructure management & configuration Trouble shooting L1 team escalated issues on Routing and Switching problems. WAN Access technology configuration and troubleshooting. Implement and rollout Patch updates with planned down time. Maintains and monitor network utilization and make necessary changes whenever required SQL DBA Install, configure and administer the SQL Server enterprise software and instance Setup and manage replication, log shipping, clustering on SQL Server Perform the Instance/database connectivity and health check Fix the SQL Server agent jobs and job failure Resolve the windows event log and process errors SQL server, database space monitoring and trend analysis SQL server, data file growth monitoring SQL server memory utilization monitoring and analysis SQL server maintenance plan history logs, integrity and optimization jobs logs Creation and Maintenance of Database Instances. Execution of backup and recovery procedures Backup monitoring, verification and configuration Log and scheduled Job Management Schema object management like partitions and tables and index reorganization 24x7 production support including scheduled and emergency night and weekend work

Preparedness to work in Shifts in rotation Oracle DBA Database software install, configure, maintain, and troubleshoot Oracle on UNIX and Windows and database creation Alert Monitoring/ Error Resolution Respond to availability (e.g., DB up/down) events and capacity (e.g., table/database free space) events Respond to misc/other database related events (eg wait event and alert log messages) Support application support/ development teams Identification of patches, apply one off and quarterly critical patches Database growth trend analysis and capacity recommendation Database sizing and memory management Provides troubleshooting support for potential data issues Refresh database using logical and physical backups Backup and recovery using RMAN Database and Application tuning and performance monitoring Write and Troubleshoot shell scripting, SQL and PL/SQL scripts. ITIL Framework - Service Request and Incident, Problem, Change management

Requirement Candidate Requirement