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Troubleshooting Before Working on Your Computer Base Assembly Hinge Covers Hard Drive WLAN Card WWAN Card WPAN/UWB Card Fan Heat Sinks Processor Module Memory Coin-Cell Battery Modular Drive Model PP30L LED Cover Keyboard Right Speaker Grill and Fingerprint Reader Flash Cache Module Palm Rest Assembly SD Card Reader Express Card Cage System Board Assembly Modem I/O Board DC Power Cable Display Assembly Flashing the BIOS
Information in this document is subject to change without notice. 2008DellInc.Allrightsreserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Dell Precision are trademarks of Dell Inc.; Microsoft, Windows, Windows Vista, and the Windows Start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. August2008Rev.A00
Base Assembly
DellPrecisionServiceManual
Removing the Bottom of the Base Assembly Replacing the Bottom of the Base Assembly Removing the Base Assembly Replacing the Base Assembly CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
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2 rubber feet
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Remove the display assembly (see Removing the Display Assembly). Remove the keyboard (see Removing the Keyboard). Remove the card in the WWAN/FCM slot, if present (see Removing a WWAN Card). Remove the card in the WLAN/WiMax slot, if present (see Removing a WLAN Card). Remove the card in the WPAN/UWB/FCM slot, if present (see Removing a WPAN/UWB Card). Remove the memory modules (see Removing a Memory Module). Remove the fan (see Removing the Fan). Remove the processor heat sink (see Removing the Processor Heat Sink). NOTICE: In this procedure, do not detach the processor from the system board.
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Remove the discrete graphics heat sink (see Removing the Discrete Graphics Heat Sink). Remove the coin-cell battery (see Removing the Coin-Cell Battery). Disconnect the DC power cable from the system board. The DC power connector is the seven-wire connector located near the processor. Remove the palm rest assembly (see Removing the Palm Rest Assembly). Remove the SD card reader assembly (see Removing the SD Card Reader). Remove the Express card cage assembly (see Removing the Express Card Cage). Disconnect the orange I/O board cable from the system board. Remove the two M2 x 3-mm screws securing the PC card cage. Uncouple the PC card cage from its mounting bracket by lifting the latch tab with a small plastic scribe.
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Remove the five M2.5 x 5-mm screws labeled with white arrows from the system board. Pull out on the top, left corner of the base assembly to release the DC, USB, and display connectors. Remove the system board (see Removing the System Board Assembly). Remove the I/O board (see Removing the I/O Board). Remove the DC power cable from the base. Remove the modem cable from the base.
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You have performed the steps in Before Working on Your Computer. You have read the safety information that shipped with your computer. When replacing a component, you have already removed the original, if installed. NOTE: The color of your system and certain system components may appear differently than shown in this document.
Recommended Tools
The procedures in this document may require the following tools:
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Small flat-blade screwdriver Phillips #0 screwdriver Small plastic scribe Flash BIOS update (see the Dell Support website at support.dell.com)
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In Windows XP, click Start Shutdown Shutdown. In Windows Vista, click Start , click the arrow icon, and then click Shut Down.
NOTE: Ensure that the computer is off and not in a power management mode. If you cannot shut down the computer using the operating system, press and hold the power button for 4 seconds. Disconnect your computer and all attached devices from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then unplug it from the network wall jack.
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Disconnect any telephone or network cables from the computer. Remove any installed cards. NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you service the computer.
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NOTE: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Turn the computer over.
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1 battery release latches (2) 2 battery Turn the computer top-side up, open the display, and press the power button to ground the system board.
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Ensure that the DC adapter is plugged in and that the main battery is installed properly. Press <F12> before inserting the BIOS-update program CD so that you can set up the computer to boot from a CD for one time only. Otherwise, you must enter the system setup program to change the default boot order. Insert the BIOS-update program CD, and turn on the computer. NOTICE: Do not interrupt this process once it begins. Doing so may cause system damage.
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Follow the instructions that appear on the screen. The computer continues to boot and updates the new BIOS. When the flash update is complete, the computer will automatically reboot. Remove the flash BIOS update program CD from the drive.
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Ensure that the DC adapter is plugged in, the main battery is properly installed, and a network cable is attached. Turn on the computer. Locate the latest BIOS update file for your computer at support.dell.com. Click Download Now to download the file. If the Export Compliance Disclaimer window appears, click Yes, I Accept this Agreement. The File Download window appears. Click Save this program to disk, and then click OK. The Save In window appears. Click the down arrow to view the Save In menu, select Desktop, and then click Save. The file downloads to your desktop. Click Close if the Download Complete window appears. The file icon appears on your desktop and is titled the same as the downloaded BIOS update file. Double-click the file icon on the desktop and follow the instructions on the screen.
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Follow the procedures in Before Working on Your Computer. Remove the hard drive (see Removing the Hard Drive). Remove the modular drive (see Removing the Modular Drive). Remove the bottom of the base assembly (see Removing the Bottom of the Base Assembly). Remove the display assembly (see Removing the Display Assembly). Remove the keyboard (see Removing the Keyboard). Remove the palm rest assembly (Removing the Palm Rest Assembly). If a card is in the cage, remove the card. Remove the three M2 x 3-mm screws that secure the Express card cage to the base assembly. Disconnect the Express card cable from the system board. Lift the Express card cage away from the system board.
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Attach one side of the carrier and then the other and set it in place. Replace the three M2 x 3-mm screws to secure the Express card cage to the base assembly.
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Reconnect the Express card cable to the system board. Replace the palm rest assembly (Replacing the Palm Rest Assembly). Replace the keyboard (see Replacing the Keyboard). Replace the display assembly (see Replacing the Display Assembly). Replace the bottom of the base assembly (see Replacing the Bottom of the Base Assembly). Replace the modular drive (see Replacing the Modular Drive). Replace the hard drive (see Replacing the Hard Drive). Follow the procedure After Working on Your Computer.
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Coin-Cell Battery
DellPrecisionServiceManual
Removing the Coin-Cell Battery Replacing the Coin-Cell Battery
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coin-cell battery
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Connect the coin-cell battery cable to the system board. Insert the coin-cell battery into the computer. If you are re-installing the old coin-cell battery, press down to secure the tape to the base assembly. Replace the bottom of the base assembly (see Replacing the Bottom of the Base Assembly). Follow the procedure After Working on Your Computer.
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Processor Module
DellPrecisionServiceManual
Removing the Processor Module Replacing the Processor Module
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NOTICE: To avoid damage to the processor, hold the screwdriver so that it is perpendicular to the processor when turning the cam screw.
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To loosen the ZIF socket, use a small, flat-blade screwdriver and rotate the ZIF-socket cam screw counterclockwise almost 1/3 turn (until it stops).
NOTICE: To ensure maximum cooling for the processor, do not touch the heat transfer areas on the processor heat sink. The oils in your skin can reduce the heat transfer capability of the thermal pads. NOTICE: When removing the processor module, pull the module straight up. Be careful not to bend the pins on the processor module.
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When the processor module is properly seated, all four corners are aligned at the same height. If one or more corners of the module are higher than the others, the module is not seated properly. There should be no resistance when inserting the processor module into the ZIF socket.
NOTICE: To avoid damage to the processor, hold the screwdriver so that it is perpendicular to the processor when turning the cam screw.
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Tighten the ZIF socket by turning the cam screw clockwise about 1/3 turn (until it stops) to secure the processor module to the system board. Replace the processor heat sink (see Replacing the Discrete Graphics Heat Sink). Replace the fan (see Replacing the Fan). Replace the bottom of the base assembly (see Removing the Bottom of the Base Assembly). Follow the procedure After Working on Your Computer.
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Heat Sinks
DellPrecisionServiceManual
Removing the Processor Heat Sink Removing the Discrete Graphics Heat Sink Replacing the Discrete Graphics Heat Sink Replacing the Processor Heat Sink CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. TheDellPrecisionM4400containstwoheatsinks.Theyarereferredtoastheprocessorheatsinkandthediscretegraphicsheatsink.
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1 vent-end of assembly 2 processor heat sink 3 captive screw (4) 4 screw-end of assembly
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1 vent-end of assembly 2 discrete graphics heat sink 3 captive screws (3) . 4 screw-end of assembly
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I/O Board
DellPrecisionServiceManual
Removing the I/O Board Replacing the I/O Board
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Follow the procedures in Before Working on Your Computer. NOTICE: When removing the system board to access the I/O board, it is not necessary to remove the processor from the system board.
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Remove the system board (see Removing the System Board Assembly). Remove the two M2 x 3-mm screws from the I/O board. Lift the I/O board out of the base by first raising the inside (left) edge of the card, then withdrawing the right edge of the card from under the wireless switch actuators.
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Install the I/O board into the base assembly by first placing the outside (right) edge of the card under the wireless switch actuators, then lowering the left edge of the board onto the locator pins. Replace the two M2 x 3-mm screws to secure the I/O board to the base assembly. Slide the wireless switch on and off to ensure that it functions without any obstruction. Replace the system board (see Replacing the System Board Assembly)). Follow the procedure After Working on Your Computer.
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Display Assembly
DellPrecisionServiceManual
Replacing the Camera and Microphone Assembly Removing the Latch Hook Replacing the Latch Hook Removing the Display Bracket Replacing the Display Bracket Remove the Display Cover Replace the Display Cover Removing the Display Assembly Replacing the Display Assembly Removing the Display Bezel Replacing the Display Bezel Removing the Display Panel Replacing the Display Panel Display Inverter Removing the Camera and Microphone Assembly
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Follow the instructions in Before Working on Your Computer. Close the display and turn the computer over. Remove the bottom of the base assembly (see Removing the Bottom of the Base Assembly). Remove the hinge covers (see Removing the Hinge Covers). Disconnect the display cable and the wireless antenna cables. Remove the display cable and the wireless antenna cables (WLAN, WWAN, and WPAN) from their routing channels. Position all cables to the rear and away from the laptop.
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1 display cable
3 WLAN antenna cable 4 WWAN antenna cable Remove the two M2.5 x 5-mm screws from the hinges.
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Turn the computer topside up. Open the display to 90 degrees and lift the display assembly off the base assembly.
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NOTICE: To release the snaps on the left and right sides of the bezel, push the bezel sides away or out from the LCD, while lifting up. To release the snaps along the top and bottom of the bezel, pull the bezel top or bottom toward or in to the LCD, while lifting up. Follow the NOTICEs above to carefully release all bezel snaps. Special attention is required for the corners, especially for the bezels used with LED LCD panels. Once all snaps are released, lift the bezel from the display assembly.
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3 latch hook on display panel 4 right side of display bezel 5 bottom of display bezel 6 display panel
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1 M2.5 x 5-mm screw (4) 2 display panel 3 display cover 4 inverter backlight cable
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Lift the display panel out of the display cover and lay the display panel flat on your workspace. Use extreme care when handling the display near the hinges and cables on the display cover to prevent damage to the display. Disconnect the display cable by first squeezing the release tabs together, then separating the cable from of the connector.
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1 back of display panel 2 display panel cable connector Remove the four M2 x 3-mm screws from both the right and the left display panel brackets.
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Lift the display panel out of the display cover and lay the display panel flat on your workspace. Use extreme care when handling the display near the hinges and cables on the display cover to prevent damage to the display. Disconnect the display cable using the pull tab.
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1 back of display panel 2 display panel cable connector Remove the two M2 x 3-mm screws from both the right and left display panel brackets, then remove the brackets.
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Attach the display panel brackets to the display panel using four M2 x 3-mm screws for each bracket. Place the display panel upside down on your workspace, in front of the display cover. Connect the backlight cable to the inverter. Connect the display cable to the connector on the back of the display panel. Position the display panel in the display cover. Use the alignment posts in the display cover to align each bracket. Connect the display cable to the connector on the back of the display panel.
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Route the display cable around the notch on the display cover and set the display panel in place. Replace the four M2.5 x 5-mm screws that secure the display panel to the display cover. Replace the display bezel (see Replacing the Display Bezel). Replace the display assembly (see Replacing the Display Assembly).
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Replace the two (each) M2 x 3-mm screws on the right and left display panel brackets. Connect the display cable to the connector on the back of the display panel. Route the display cable around the notch on the display cover and set the display panel in place. Replace the four M2.5 x 5-mm screws that secure the display panel to the display cover. Replace the display bezel (see Replacing the Display Bezel). Replace the display assembly (see Replacing the Display Assembly).
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Display Inverter
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1 M2 x 3-mm screw (2) 2 display inverter connector 3 display inverter 4 display inverter connector
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1 display cover
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Tighten the M2 x 3-mm screw that secures the camera/microphone assembly to the display cover. Replace the display bezel (see Replacing the Display Bezel). Replace the display assembly (see Replacing the Display Assembly).
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Follow the instructions in Before Working on Your Computer Remove the display assembly (see Removing the Display Assembly). Remove the display bezel (see Removing the Display Bezel). Remove the display panel (see Removing the Display Panel). Remove the optional camera and microphone, if present (see Removing the Camera and Microphone Assembly
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Replace the bottom of the base assembly (see Replacing the Bottom of the Base Assembly). Follow the procedure After Working on Your Computer.
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Fan
DellPrecisionServiceManual
Removing the Fan Replacing the Fan
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If you ordered an FCM with your computer, the card is already installed.
Removing an FCM
1. Follow the procedures in Before Working on Your Computer. Remove the bottom of the base assembly (see Removing the Bottom of the Base Assembly). If removing a module from the WPAN Mini-Card slot, remove the left hinge cover (see Removing the Hinge Covers). Remove the M2 x 3-mm screw from the FCM. The module pops up to a 30-degree angle to the system board. Slide the FCM out of its connector.
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M2 x 3-mm screw
WPAN/UWB/FCM card
M2 x 3-mm screw
WWAN/FCM card
Replacing an FCM
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the module and on the system board, and realign the module. NOTICE: To avoid damage to the FCM, ensure the cables are not under the module when you install it. NOTICE: The Mini-Card slot has WPAN/UWB/FCM silk-screened inside the slot. Do not install an FCM in any other Mini-Card slot.
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Slide the FCM into the connector at a 30-degree angle to the system board. Press the module down onto the alignment post and hold in position. Replace the screw to secure the FCM to the base assembly. Replace the left hinge cover (see Replacing the Hinge Covers) if necessary. Replace the bottom of the base assembly (see Removing the Bottom of the Base Assembly). Follow the procedure After Working on Your Computer.
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Hard Drive
DellPrecisionServiceManual
Removing the Hard Drive Replacing the Hard Drive NOTE: Dell does not guarantee compatibility or provide support for hard drives obtained from sources other than Dell.
To remove the hard drive in the hard drive bay: Follow the procedures in Before Working on Your Computer. Place the computer upside down on a clean, flat surface. NOTICE: When the hard drive is not in the computer, store it in protective anti-static packaging.
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3. Remove the four M3 x 3-mm screws securing the hard drive. These screws are marked by a symbol on the bottom of the base assembly.
NOTE: If the bottom of the base assembly is detached from the laptop, the four screws securing the hard drive are marked with an "H".
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hard drive
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Remove the face plate screw and then the face plate from the hard drive.
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M2 x 3-mm screw
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Slide the hard drive into the bay until it is fully seated. Replace and tighten the four M3 x 3-mm hard-drive screws. Follow the procedure After Working on Your Computer. Start up your computer. If you have installed a new or different hard drive, try to restart your computer. If it doesn't restart:
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use your Operating System installation media to install the operating system for your computer (see your Setup and Quick Reference Guide for information). use the Drivers and Utilities media to install the drivers and utilities for your computer (see your Setup and Quick Reference Guide for information).
Hinge Covers
DellPrecisionServiceManual
Removing the Hinge Covers Replacing the Hinge Covers
The hinge covers are not interchangeable; the left one covers the multimode DisplayPort and the right one covers the RJ-45 network connector. Follow the procedures in Before Working on Your Computer. Close the display and turn the computer over. Remove the bottom of the base assembly (see Removing the Bottom of the Base Assembly). Remove the two M2.5 x 5-mm screws from each hinge cover. Slide each hinge cover off the computer and lift to remove it.
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1 display port
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Keyboard
DellPrecisionServiceManual
Removing the Keyboard Replacing the Keyboard
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Follow the procedures in Before Working on Your Computer. Remove the LED cover (see Removing the LED Cover). Remove the two M2 x 3-mm screws along the top of the keyboard. NOTICE: The key caps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Exercise care when removing and handling the keyboard. Using the pull tab, gently lift the top of the keyboard only, then lift out at an angle to remove the keyboard from its connector.
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1 keyboard
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Carefully press each side to snap the keyboard into place. Replace the two M2 x 3-mm screws at the top of the keyboard.
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1 keyboard connector
2 tabs (5)
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Replace the LED cover (see Replacing the LED Cover). Close the display and turn the computer over. Follow the procedure After Working on Your Computer.
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LED Cover
DellPrecisionServiceManual
Removing the LED Cover Replacing the LED Cover
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Follow the procedures in Before Working on Your Computer. Open the display. Using a plastic scribe, lift the right end of the LED cover. Lift the remainder of the cover to remove it from the laptop.
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Snap the LED cover back into place one tab at a time. Follow the procedure After Working on Your Computer.
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Memory
DellPrecisionServiceManual
Removing a Memory Module Replacing a Memory Module Verifying System Operation CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the DellProduct Information Guide. CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface, such as a connector on the back of the computer. NOTICE: If your computer has only one memory module, install the memory module in the socket labeled "DIMM A". NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not function at optimal performance. NOTE: Memory modules purchased from Dell are covered under your computer warranty.
Your computer has two user-accessible SODIMM sockets, referred to as DIMM A and DIMM B. The socket closest to the system board, DIMM A, always contains a memory module. The DIMM B socket may contain an additional module for improved system memory performance. If the module in the DIMM A socket must be replaced and DIMM B is installed, DIMM B must be removed first. Follow the procedures in Before Working on Your Computer. Lay the computer upside down onto a clean, flat surface. Remove the bottom of the base assembly (see Removing the Bottom of the Base Assembly).
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DIMM B
The DIMM B socket may or may not be populated with a memory module, depending on the configuration of your system. When viewing the memory compartment from the underside of the computer, the DIMM B socket is uppermost and DIMM A is closest to the system board.
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To remove the DIMM B module, spread away the retaining clips from the side edges of the memory module and lift the free edge of the module so that it sits at about a 30-degree angle to the system board. memory-module retaining clips (2) DIMM B module 2 4 memory module DIMM A module
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Grasp the module at the side edges and pull it straight away from the connector. Place the module into anti-static packaging such as an anti- static bag.
DIMM A
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module retaining clips.
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To remove the DIMM A module, spread away the retaining clips from the side edges of the memory module and lift the free edge of the module so that it sits at about a 30-degree angle to the system board. Grasp the module at the side edges and pull it straight away from the connector. Place the module into anti-static packaging such as an anti- static bag.
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DIMM A
The DIMM A socket is the one closest to the system board. If a memory module is installed in the DIMM B socket, it must be removed before a memory module in the DIMM A socket can be replaced. Ground yourself by touching a bare-metal part in the computer chassis. Remove the memory module from its anti-static packaging and, grasping the module at the side edges, align the slot in the module edge connector with the key in the DIMM A socket connector. Slide the memory module into the socket connector at a 30-degree angle to the system board until it is fully seated.
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Push the long edge of the memory module down until retaining clips lock the module into place. NOTE: If the memory module is not installed properly, the retaining clips will not hold the module securely and the computer may not boot properly. No error message indicates this failure.
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If a memory module is installed into the DIMM B socket, replace it using procedures in DIMM B.
DIMM B
1. Ground yourself by touching a bare-metal part in the computer chassis. Remove the memory module from its anti-static packaging and, grasping the module at the side edges, align the slot in the module edge connector with the key in the socket connector. Slide the memory module into the DIMM B connector at a 30-degree angle to the system board until it is fully seated. Push the long edge of the memory module down until retaining clips lock the module in place. NOTE: If the memory module is not installed properly, the retaining clips will not hold the module securely and the computer may not boot properly. No error message indicates this problem.
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In the Microsoft Windows XP operating system, right-click the My Computer icon on your desktop, click Properties, and then click General.
Modem
DellPrecisionServiceManual
Removing the Modem Replacing the Modem
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Modular Drive
DellPrecisionServiceManual
Removing the Modular Drive Replacing the Modular Drive The modular drive bay supports either a second hard drive, an optical drive, or an air bay for travel.
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Follow the procedures in Before Working on Your Computer. Close the display and turn the computer over. If a security screw is in place, remove it from the drive. Push the drive lever in to release it. Pull the drive out of the modular bay.
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Slide the drive into the modular bay until it is properly seated. Push the release latch in to secure the drive. If a security screw was removed, replace the security screw. Follow the procedure After Working on Your Computer.
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One screw near the front of the right-side edge of the laptop One in the middle of the left side edge of the laptop One near the upper left corner, marked with an "S".
2 captive screw (near hard drive) 4 captive screw (near optical bay)
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Turn the computer topside up and remove the four M2.5 x 5-mm screws that secure the thermal plate, then remove the thermal plate.
1 thermal plate 2 M2.5 x 4-mm screw (4) Disconnect the wireless catcher cable from the system board. Disconnect the speaker cable from the system board. Use the pull tab to disconnect the touch pad cable from the system board. Lift up on the lever to disconnect the contactless smartcard cable from the system board. Lift up on the lever to disconnect the fingerprint reader cable from the system board (optional). NOTICE: Do not use force to separate the palm rest from the computer. If you encounter resistance, gently flex or apply pressure to the palm rest, or move along the edge, working away from the area of resistance, until the palm rest is free. Lift the left side of the palm rest, then push in on the right side to release the palm rest, then gently lift it up from the computer. Before lifting the palm rest free of the computer, disconnect the suspend-switch cable attached to the I/O board. With the palm rest laid top down, remove the screws securing the left and right speakers and remove the speakers.
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1 palm rest
3 smartcard reader cable 4 speaker cable 5 fingerprint reader cable 6 contactless smartcard reader cable 7 touchpad cable
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Lower the palm rest onto the computer ensuring that the cable to the I/O board is not pinched and the RJ-11 connector is properly seated. Angle and connect the right side of the palm rest, then lower and snap the left side into place. Turn the computer assembly upside down with the front edge toward you, and tighten the three captive screws:
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One near the front of the right-side edge of the laptop One in the middle of the left side edge of the laptop One near the upper left corner, marked with an "S"
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Turn the computer topside up. Place the thermal plate into position, then replace the four M2.5 x 5-mm screws to secure it. Connect the contactless smartcard cable, the touchpad cable, the speaker cable, the wireless switch cable, and the fingerprint reader cable (optional) to the system board. Turn the computer over and replace the ten M2.5 x 5.5-mm screws and the one M2.5 x 8-mm screw on the bottom of the computer to secure the palm rest. Replace the discrete graphics heat sink (see Replacing the Discrete Graphics Heat Sink). Replace the processor heat sink (see Replacing the Processor Heat Sink). Replace the fan (see Replacing the Fan). Replace the optical drive (see Replacing the Modular Drive). Turn the computer topside up and replace the keyboard (see Replacing the Keyboard). Replace the display assembly (see Display Assembly). Replace the hinge covers (see Replacing the Hinge Covers). Replace the bottom of the base assembly (see Replacing the Bottom of the Base Assembly). Replace the optical drive (see Replacing the Modular Drive). Replace the hard drive (see Replacing the Hard Drive). Follow the procedure After Working on Your Computer.
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DC Power Cable
DellPrecisionServiceManual
Removing the DC Power Cable Replacing the DC Power Cable
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DC power connector
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SD Card Reader
DellPrecisionServiceManual
Removing the SD Card Reader Replacing the SD Card Reader
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Follow the procedures in Before Working on Your Computer. Remove the hard drive (see Removing the Hard Drive). Remove the modular drive (see Removing the Modular Drive). Remove the bottom of the base assembly (see Removing the Bottom of the Base Assembly). Remove the display assembly (see Removing the Display Assembly). Remove the keyboard (see Removing the Keyboard). Remove the palm rest assembly (Removing the Palm Rest Assembly). If a card is in the SD card reader, remove the card. Disconnect the SD card reader cable from the system board. Remove the two M2.5 x 3-mm screws that secure the SD card reader. Remove the SD card reader assembly from the base assembly.
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Position the SD card reader in the base assembly. Replace the two M2.5 x 3-mm screws to secure the SD card reader.
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Connect the SD card reader cable to the system board. Replace the palm rest assembly (Replacing the Palm Rest Assembly). Replace the keyboard (see Replacing the Keyboard). Replace the display assembly (see Replacing the Display Assembly). Replace the modular drive (see Replacing the Modular Drive). Replace the hard drive (see Replacing the Hard Drive). Replace the bottom of the base assembly (see Replacing the Bottom of the Base Assembly). Follow the procedure After Working on Your Computer.
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Follow the procedures in Before Working on Your Computer. Remove the hard drive (see Removing the Hard Drive). Remove the modular drive (see Removing the Modular Drive). Remove the LED cover (see Removing the LED Cover). Remove the keyboard (see Removing the Keyboard). Remove the bottom of the base assembly (see Removing the Bottom of the Base Assembly). Loosen the two captured screws (indicated by an S stenciled on the base plate).
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1 M2.5 x 5-mm screw (2) Remove the fingerprint reader cable. Remove the plastic speaker/fingerprint reader grill.
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1 fingerprint reader cable connector 2 fingerprint reader cable 3 speaker/fingerprint reader grill
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Hard drives are extremely fragile. Exercise care when handling the hard drive. Connect the fingerprint reader cable. Press along the cable to seal the cable into the palm rest. Snap the speaker/fingerprint reader grill into place Turn the computer upside down, and tighten the two M2.5 x 5-mm captive screws. Replace the bottom of the base assembly (see Replacing the Bottom of the Base Assembly). Replace the keyboard (see Replacing the Keyboard). Replace the LED cover (see Replacing the LED Cover). Replace the modular drive (see Replacing the Modular Drive). Replace the hard drive (see Replacing the Hard Drive). Follow the procedure After Working on Your Computer.
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Remove five M2.5 x 5-mm screws labeled with white arrows from the system board. Pull out on the top, left corner of the base assembly to release the DC, USB, and serial connectors. Lift the top, right edge of the system board to disconnect the it from the I/O board, then carefully lift the system board out of the computer.
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1 SD cable and Express card cage cable connectors 2 DC power cable connector 3 I/O board cable connector 5 M2.5 x 5-mm system board screws (5) 4 system board
Replace the system board in the opposite order of removal. Insert the bottom edge of the system board into the base of the computer, ensuring the system board is under the metal latch mechanism. Place the top, left corner of the system board into the base, then connect the top right of the system board to the I/O board connector. Position the system board into the base, ensure that the DC, USB, and serial connectors fit into the base assembly. Replace the five M2.5 x 4-mm screws to secure the system board. Connect the I/O board cable to the system board. Replace the PC card cage by gently pushing the inward end of the cage down over its mounting bracket.
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Replace the two M2 x 3-mm screws securing the PC card cage. Replace the Express card cage (see Replacing the Express Card Cage). Connect the Express card cable to the system board. Replace the SD card reader assembly (see Replacing the SD Card Reader). Connect the SD card cable to the system board. Replace the palm rest assembly (see Replacing the Palm Rest Assembly). Replace the keyboard (see Replacing the Keyboard). Replace the LED cover (see Replacing the LED Cover). Replace the display assembly (see Display Assembly). Replace the hinge covers (see Replacing the Hinge Covers). Replace the modem (see Replacing the Modem). Connect the DC power cable to the system board. Connect the coin-cell battery cable to the system board (see Replacing the Coin-Cell Battery). Replace the discrete graphics heat sink (see Replacing the Discrete Graphics Heat Sink). Replace the processor (see Replacing the Processor Module). Replace the processor heat sink (see Replacing the Processor Heat Sink). Replace the fan (see Replacing the Fan). Replace the memory modules (see Replacing a Memory Module). Replace the WPAN/UWB/FCM card if one was installed (see Replacing a WPAN/UWB Card). Replace the WLAN/WiMax card if one was installed (see Replacing a WLAN Card). Replace the WWAN/FCM card if one was installed (see Replacing a WWAN Card). Replace the bottom of the base assembly (see Replacing the Bottom of the Base Assembly). Replace the modular drive (see Removing the Modular Drive). Replace the hard drive (see Removing the Hard Drive). NOTICE: Before turning on the computer, replace all screws and ensure that no stray screws remain inside the computer. Failure to do so may result in damage to the computer. Follow the procedure After Working on Your Computer. Turn on the computer. NOTE: If you use a BIOS update program CD to flash the BIOS, press <F12> before inserting the CD in order to set the computer to boot from the CD for one time only. Otherwise, you must enter the system setup program to change the default boot order. Update the BIOS (see Flashing the BIOS for more information). Enter the system setup program to update the BIOS on the new system board with the computer Service Tag. For information on the system setup program, see the DellTechnologyGuide on your computer on at support.dell.com.
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Service Manual
NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates potential for property damage, personal injury, or death. IfyoupurchasedaDELLnSeriescomputer,anyreferencesinthisdocumenttoMicrosoft Windows operating systems are not applicable.
Information in this document is subject to change without notice. 2008DellInc.Allrightsreserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Dell Precision are trademarks of Dell Inc.; Microsoft, Windows, Windows Vista, and the Windows Start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. June2008Rev.A00
Troubleshooting
DellPrecisionServiceManual
Troubleshooting Tools Solving Problems DellTechnicalUpdateService
Troubleshooting Tools
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
Your computer has three keyboard status lights located above the keyboard. During normal operation, the keyboard status lights display the current status (on or off) of the Num Lock, Caps Lock, and Scroll Lock features. If the computer starts without error, the lights flash, and then turn off. If the computer malfunctions, however, you can use the status of the lights to help identify the problem. NOTE: After the computer completes POST, the Num Lock light may remain on, depending on your BIOS settings. For more information on using the system setup program, see the DellTechnologyGuide on your computer or at support.dell.com.
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If two or more memory modules are installed, remove the modules (see Removing a Memory Module), then reinstall one module (see Replacing a Memory Module) and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer (see Memory). If the problem persists, contact Dell Support.
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If two or more memory modules are installed, remove the modules (see Removing a Memory Module), then reinstall one module (see Replacing a Memory Module) and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer (see Memory). If the problem persists, contact Dell Support.
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Reseat the processor (see Removing the Processor Module). If the problem persists, contact Dell Support.
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Reseat any installed graphics cards. If available, install a working graphics card into your computer. If the problem persists, contact Dell Support.
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Reseat the display cable (see Removing the Display Assembly). If the problem persists, contact Dell Support.
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Remove the unusable memory module (see Removing a Memory Module). Replace with a usable memory module (see Replacing a Memory Module).
Hardware Troubleshooter
If a device is either not detected during the operating system setup or is detected, but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. Windows XP: Click Start Help and Support.
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Type hardware troubleshooter in the search field and press <Enter> to start the search. In the Fix a Problem section, click Hardware Troubleshooter. In the Hardware Troubleshooter list, select the option that best describes the problem, and click Next to follow the remaining troubleshooting steps.
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Windows Vista : 1. Click the Windows Vista start button , and click Help and Support.
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Type hardware troubleshooter in the search field and press <Enter> to start the search. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
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Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
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Ensure that the computer is connected to an electrical outlet that is known to be working properly. Press and hold the <Fn> key or the mute button then turn on your computer. NOTE: Alternatively, you can select Diagnostics from the one-time boot menu at startup to boot to the diagnostic utility partition and run the Dell Diagnostics. The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.
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During the assessment, answer any questions that appear. If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell Support. If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. Press any key to continue." NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media (see Starting the Dell Diagnostics From the Drivers and Utilities Media).
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Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Press <Tab> to select Test System and then press <Enter>. NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to the previous menu. At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell
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Diagnostics Main Menu). NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.
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After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. Close the Main Menu window to exit the Dell Diagnostics and restart the computer. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media (see Starting the Dell Diagnostics From the Drivers and Utilities Media).
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Starting the Dell Diagnostics From the Drivers and Utilities Media
Before running the Dell Diagnostics, enter system setup to review your computer's configuration information, and ensure that the device you want to test is displayed in system setup and is active. For more information on using the system setup program, see the DellTechnologyGuide on your computer or at support.dell.com. Insert the Drivers and Utilities media into the optical drive. Restart your computer. When the DELL logo appears, press <F12> immediately. NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible keyboard failure, press and release <F12> in even intervals to open the Boot Device Menu. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. When the boot device list appears, use the up- or down- arrow keys to highlight CD/DVD/CD-RW Drive then press <Enter>. NOTE: Using the one-time boot menu changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in system setup. Press any key to confirm that you want to start from the CD/DVD. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. Type 1 to Run the 32 Bit Dell Diagnostics. At the Dell Diagnostics Menu, type 1 to select Dell 32-bit Diagnostics for Resource CD (graphical user interface). Press <Tab> to select Test System and then press <Enter>. NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to the previous menu. At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell Diagnostics Main Menu). NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.
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After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. Close the Main Menu window to exit the Dell Diagnostics and restart the computer. Remove the Drivers and Utilities media from the optical drive.
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Press <Tab> to select the test you want to run and then press <Enter>. NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to this menu. After Test System is selected, the following menu appears: Option Express Test Function Performs a quick test of devices in the system. This typically can take 10 to 20 minutes. NOTE: The Express Test requires no interaction on your part. Run Express Test first to increase the possibility of tracing a problem quickly. Extended Test Performs a thorough check of devices in the system. This typically can take 1 hour or more. NOTE: The Extended Test periodically requires your input to answer specific questions. Custom Test Use to test a specific device or customize the tests to be run.
Symptom Tree This option allows you to select tests based on a symptom of the problem you are having. This option lists the most common symptoms.
NOTE: It is recommended that you select Extended Test to perform a more thorough check of devices in the computer.
For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell Support. NOTE: When contacting Dell Support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen.
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option: Tab Results Errors Help Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and any requirements for running the test.
Configuration Displays the hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from System Setup, memory, and various internal tests, and displays the information in the device list in the left pane of the screen. NOTE: The device list may not display the names of all components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test, if applicable, by changing the test settings.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
If the error message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A filename cannot contain any of the following characters: \ / : * ? " < > | Do not use these characters in filenames. A required .DLL file was not found The program that you are trying to open is missing an essential file. To remove and then reinstall the program: Windows XP: 1. 2. 3. 4. Click Start Control Panel Add or Remove Programs Programs and Features. Select the program you want to remove. Click Uninstall. See the program documentation for installation instructions.
Windows Vista: 1. 2. 3. 4. drive letter :\ is not accessible. The device is not ready The drive cannot read the disk. Insert a disk into the drive and try again. Insert bootable media Insert a bootable floppy disk, CD, or DVD. Non-system disk error Remove the floppy disk from the floppy drive and restart your computer. Not enough memory or resources. Close some programs and try again Close all windows and open the program that you want to use. In some cases, you may have to restart your computer to restore computer resources. If so, run the program that you want to use first. Operating system not found Contact Dell Support. Click Start Control Panel Programs Programs and Features. Select the program you want to remove. Click Uninstall. See the program documentation for installation instructions.
Solving Problems
Follow these tips when troubleshooting your computer:
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If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. If a peripheral device does not work, ensure that the device is properly connected. If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s). If an error message occurs in a program, see the program's documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. Ensure that MicrosoftWindows Recognizes the drive Windows XP:
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Clean the drive or disk For information on cleaning your computer, see the DellTechnologyGuide on your computer or at support.dell.com. Check the cable connections Run the Hardware Troubleshooter See Hardware Troubleshooter. Run the Dell Diagnostics See Dell Diagnostics.
Click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up by clicking the slidebar and dragging it up. Ensure that the sound is not muted by clicking any boxes that are checked.
Check the speakers and subwoofer See Sound and Speaker Problems.
Windows Vista: 1. 2. 3. Click Start and click Computer. Right-click Local Disk C:. Click Properties Tools Check Now. The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.
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Windows Vista: 1. 2. Click Start Control Panel Hardware and Sound. Click Device Manager.
If your IEEE 1394 device is listed, Windows recognizes the device. If you have problems with a Dell IEEE 1394 device ContactDellSupport. If you have problems with an IEEE 1394 device not provided by Dell ContacttheIEEE1394devicemanufacturer.
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Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager. Click the Applications tab. Click to select the program that is no longer responding. Click End Task.
Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1. 2. 3. Click Start Control Panel Programs Use an older program with this version of Windows. In the welcome screen, click Next. Follow the instructions on the screen.
Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program.
Back up your files immediately Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs Save and close any open files or programs and shut down your computer through the Start menu
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If you receive an insufficient memory message
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Reseat the memory modules (see Memory) to ensure that your computer is successfully communicating with the memory. Ensure that you are following the memory installation guidelines (see Replacing a Memory Module). Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see the Setup and Quick Reference Guide for your computer at support.dell.com. Run the Dell Diagnostics (see Dell Diagnostics).
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If the power light is green and the computer is not responding See Diagnostic Lights. If the power light is off The computer is either turned off or is not receiving power.
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Power, keyboard, and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet
Windows Vista: 1. 2. Click Start Control Panel Hardware and Sound Personalization Display Settings. Adjust Resolution and Colors settings, as needed.
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If the external monitor works, the computer display or video controller may be defective. Contact Dell Support.
DellTechnicalUpdateService
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
WLAN Card
DellPrecisionServiceManual
Removing a WLAN Card Replacing a WLAN Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
Your computer supports a Wireless Local Area Network (WLAN) card. If you ordered a WLAN card with your computer, the card is already installed.
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Slide the WLAN card out of its connector at a 30-degree angle to the system board.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the WLAN card, ensure the cables are not under the card when you place the card. NOTE: The card slot will be marked by a WLAN label. Do not install the WLAN card into any other card slot.
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Slide the WLAN card into the connector at a 30-degree angle to the system board. Press the card down onto the alignment post and hold in position. Replace the M2x3-mm screw to secure the WLAN card. Connect the appropriate antenna cables to the WLAN card you are installing: If the WLAN card has two triangles on the label (white and black), connect the white antenna cable to the connector labeled "main" (white triangle), and connect the black antenna cable to the connector labeled "aux" (black triangle). Place the remaining gray cable in the chassis next to the card. If the WLAN card has three triangles on the label (white, black, and gray), connect the white antenna cable to the white triangle, connect the black antenna cable to the black triangle, and connect the gray antenna cable to the gray triangle. NOTE: Ensure the antenna cables are routed through the cable channel.
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Replace the bottom of the base assembly (see Removing the Bottom of the Base Assembly). Follow the procedure After Working on Your Computer.
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WPAN/UWB Card
DellPrecisionServiceManual
Removing a WPAN/UWB Card Replacing a WPAN/UWB Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
Your computer supports a Wireless Personal Area Network (WPAN/UWB) card. If you ordered a WPAN/UWB card with your computer, the card is already installed.
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Slide the WPAN/UWB card into the connector at a 30-degree angle to the system board. Press the card down onto the alignment post and hold in position. Install the M2 x 3-mm screw to secure the WPAN/UWB card. Connect the blue antenna cable to the WPAN/UWB card. Install the left hinge cover (see Replacing the Hinge Covers). Install the bottom of the base assembly (see Removing the Bottom of the Base Assembly). Follow the procedure After Working on Your Computer.
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WWAN Card
DellPrecisionServiceManual
Removing a WWAN Card Replacing a WWAN Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
Your computer supports a Wireless Wide Area Network (WWAN) card. If you ordered a WWAN card with your computer, the card is already installed.
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NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the WWAN card, ensure the cables are not under the card when you click the card into place. NOTICE: Install the WWAN card into the compartment shown in the above photograph. Do not install it in any other location.
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Slide the WWAN card into the connector at a 30-degree angle to the system board. Press the card down onto the alignment post and hold in position. Replace the M2 x 3-mm screw to secure the card. Connect the white antenna cable to the connector labeled "main" (white triangle), and connect the black antenna cable to the connector labeled "aux" (black triangle). Replace the bottom of the base assembly (see Removing the Bottom of the Base Assembly). Follow the procedure After Working on Your Computer.
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