SCOTT FRIESEN

4329 Brook Ave. S

St. Louis Park, MN 55424
(612) 237-7613
SFriesen04@gsb.columbia.edu

Table of Contents for Work Portfolio

1. Lean Six Sigma Annual Report, 2007 Director, Lean Six Sigma Master Black Belt
This document was something I produced as a Master Black Belt on behalf of the program to show how the program
was benefitting the organization. It was meant to be both rigorous and easily digestible, but most of all was meant to
establish what the program stood for and celebrate its results. In addition to the document itself, I was a key member
of the team that built and created the results illustrated within.

2. Entertainment Services Compass, 2008 Director, Autotech, Entertainment, and Growth Businesses
I created this document within the first 4 weeks in role to guide the creation and development of new entertainment
service offerings in a way that would be consistent with the company priorities and would work together over time
to produce a complete pallet of solutions for our customers entertainment needs.

3. Retail Hospital Video, 2005 Sr. Manager, Multi-Channel Strategy

One of the great challenges in working in the Strategy function within a retailer is convincing people to concern
themselves with trends that are not immediate. In other words, so much happens in real time in the fast-paced retail
environment that companies can miss larger emerging trends that can pose a threat to their business model. In order
to create a broader awareness of this threat, I co-led a team to develop the Retail Hospital Resiliency Ward – an
interactive learning experience to teach employees about some historic retail giants that had failed or faltered due to
inattention paid to the resilience of their strategies and their organization. Over 1,400 employees from corporate and
the field went through the hour long experience and it has since been integrated into Best Buy’s new employee
training orientation at the corporate office.

4. Multi-Channel articles (#1 and #2) in The Link, 2005 Sr. Manager, Multi-Channel Strategy
In addressing the internal cultural barriers to having a more integrated multi-channel customer experience, there
were clear hurdles that had to be overcome. The first was that our stores, which had for so long been our only
channel, did not actually know what a “channel” was in the context of sales and customer interaction. That was the
focus of the first article. The second focused on clarifying the changes we made to our store compensation such that
the stores were credited for BestBuy.com sales. Prior to this change, the stores viewed the web site as a competitor.

5. MBB Application Essay, 2006 Sr. Manager, Lean Six Sigma Black Belt
In the application process for the Lean Six Sigma Master Black Belt position, I was required to write an essay
articulating why I wanted the job and how I would add value. I believe it succinctly explains some of my strengths,
motivations, and management style.