Troubleshooting

4. Troubleshooting
4-1 Troubleshooting
4-1-1 First Checklist for Troubleshooting
■ Basics:
- The DDP3021 on the DMD board has a feature to display internal test patterns.
- DNle, which is an end port in the main board, has a feature to display internal test patterns.
- The MT5382P is the first output and the DNIe output is the second one, followed by DMD, which is the final one.
- The video path flow : RF/External input → MT5382P → DNIe FBE3 → DDP3021.

■ Diagnosis By Module
1. Access Service Mode
(In Standby mode, press MUTE, 1, 8, 2 and POWER to turn the screen on and enter service mode)

2. Check if there is an error in the DMD board

DDP3021 → TEST PATTERN → Press the right arrow key:
Options of FULL WHITE, BLACK, RED, GREEN and BLUE PATTERN and so on are displayed on the screen.
If “Pattern” does not appear or same symptom is appeared on DDP3021 pattern, this is a DMD board error.

3. Check if there is an error in the main board.

Check for a power signal from SMPS to other board see the schematic diagram (7-3) And check for indicated power signal.

■ Video display flow chart

MAIN DMD
Screen
INPUT

MT5382P FBE3 DDP3021 DMD

panel

CHECK THE SOURCE

OK OK
DNIE Pattern DDP3021 Pattern CHECK THE
SCREEN
NO NO

MAIN BOARD ERROR DMD BOARD ERROR

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■ Flow Chart for Malfunction

Yes
Does the TV turn on?

No
Yes
Can you see anything
on the screen?

No

Can you see OSD menu Yes

running on the screen?

No

Check Cables connected to

Check the Power Cord Main Board. If necessary, Can you see Digital
replace the Main Board Channel broadcast ?

No
Yes

Replace the Main Board

No 1) Check the LVDS Cable Check Cables connected to

connected between the Main
Is LAMP for illumination off? Board and the DMD Board. DMD Board. If necessary,
If necessary, replace LVDS Cable. replace DMD Board.

Yes

Check main board for

input power (CN1101)

Yes

12V OK? No
(Pin15, 16, 19, 20, 24)

Yes Check SMPS

No
17.5V OK? (Pin4, 8)

Yes

Replace the lamp

Yes

No
Is LAMP for illumination on? Replace the ballast Assy

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■ Installation & Connection

<61 inch> <67 inch>

●: Light is On
◑: Light is Blinking
○: Light is Off
STAND BY/
TIMER LAMP Indication
TEMP
● ○ ○ Standby state.

○ ○ ◑ The picture will automatically appear in about 15 seconds.

○ ●
◑ ◑
◑ ○
◑ ○
◑ ◑
◑ Auto Timer ON/OFF has been set and the set will automatically be turned on in about 15 seconds.
○ A cooling fan inside the set is not operating normally.
◑ Lamp cover on the side of the set is not properly shut.
Check if the ventilation hole on the side of the set is blocked, because if the inner temperature is
○
too high, the power will shut off.
◑ Lamp may be defective. Please contact a certified technician.

■ Protect Status
1. Attempting to turn the LAMP on fails repeatedly
If turning the LAMP on fails, the set automatically tries turning the LAMP on 3 times. If all attempts fail, all LED’s on the front
panel will blink. Check the, lamp or ballast and the SMPS. There is no sub power or LED driver.

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4-1-2 Faults and Corrective Actions

Symptom Related Image Causes and Countermeasures
40 Vertical lines 16 pixels wide DDP3021 or BGA, DMD panel
interference.
- Replace the DMD board

Horizontal Bar or No Raster Error in DDP3021 or the DMD panel.

- Replace the DMD board

Dotted Vertical Bar Error in Rambus Dram (IC302) or the

soldering.
- Replace the DMD board

Beehive mosaic patterns all over Error in the LVDS Receiver (IC102,
the screen IC103) or the soldering.
The H sync signals are not
transferred to DDP3021.
- Replace the DMD board.

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1. Noise:
Internal noise may be caused by a foreign substance on the fan or driving device.
For a DLP TV, the lamp fan, DMD board fan and color wheel are vulnerable to noise. Sometimes the connector wire around the
lamp or DMD fan makes contact with the fan, while the color wheel is protected inside the module and cannot make contact with
any nearby wires. However the color wheel sensor or the drive motor may cause noise by making contact with the color wheel.
As the color wheel uses an air bearing system, it has a very slight possibility of creating internal noise.
When irregular noise occurs for no particular reason, check the inside of the TV for any foreign substances.
The DLP projection TV may cause noise because the physical space is empty inside, causing a resonance at a particular
frequency.
Thus a low vibration is not a malfunction.
Any ‘creaking’ noise is mostly from the structure of the device itself. A short, harsh noise may occur from a distortion or
malformation due to thermal expansion between the metal joints, screws and loaded parts, respectively. Any intermittent
‘creaking’ noise can be removed by loosening the screws.

2. Black Screen (Voice Output): Replace the DMD board

3. A black screen with the lamp on: Replace the DMD board.

4. Line Pattern: Regular line patterns occur vertically or horizontally: Replace the DMD board.

5. Voice Distortion: Replace the main board.

6. Outside Light: This is not a product malfunction, but a possible installation or human error. This occurs when the projected light
from the surrounding illumination reflects onto the screen. This disappears as the TV starts operating and the TV lamp gets
brighter. However, you can avoid outside light by changing the position of the TV or the installation angle.
Decreasing the illumination or changing the indoor lighting may work.

7. Screen Flip-over:
Enter Factory mode in DDP3021 and perform H-Flip (flip horizontally) and V-Flip (flip vertically).
The screen will flip over horizontally or vertically.

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4-2 Adjustment
4-2-1 Service Instruction
■ Check items listed after changing each
Check Items
V-Position
S/W Version Front LED Index Delay Actuator Gain CCA Board LED Tilt Focus
H-Position
Replaced Items
Main Board ● (1st) ● (3rd) ● (5th) ● (2nd) ● (4th)
Power Board ● ●
Optical Engine ● ● (3rd) ● (5th) ● (2nd) ● (4th) ● (1st)
DMD Board ● ●
Lamp
Color Wheel ●
Front LED Assy ●
Actuator
●
Subdetector Board

※ If you change Main Board and optical engine, check in order.

(For example, in case of “Main Board”, first ‘S/W’, second ‘V/H position’ and third ‘index’...)

1. Software version check :

After Entering the Service mode, Check the list below *S/W Notation T-JSPAUSC-XXXX
“T-JSPAUSC-XXXX” indicates “JASPER Model USA VER XXXX.” T-JSPAUSM-XXXX
EDID SUCCESS
2. Front Information Window check : See page 4-3. MTK-DRV X.X.XX.X
RFS : T-JSPAUS-XXXXXXXX
3. DMD 403 indicates DMD board bit sequence program version. XXXX-XX-XX
DMD 403
4. Actuator Gain adjustment : See page 4-20. DTP-COMP-XXXX-550-US-XXXX
DTP-LM-XXXX-550US-XXXX
5. Vertical / Horizontal Position adjustment : See page 4-17. Date of purchase : 00/00/0000

6. CCA : See page 4-18.

7. Board LED check : Check the LED is turned on. (In the DMD Board)
8. Tilt/Focus adjustment : See page 4-21~4-23

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4-2-2 How to Access Service Mode

1. Turn off the power to put the unit into the STAND-BY mode.

2. In order to enter the Service Mode, Press MUTE 1 8 2 POWER button on the remote control.
In case entry into SERVICE MODE is unsuccessful, repeat the procedures above.

3. Initial DISPLAY State in times of Service Mode Switch overs

Option Byte LNA+ T-JSPAUSC-XXXX

DDP3021 EDID T-JSPAUSM-XXXX
CCA(ON) Expert Settings EDID SUCCESS
Cinema CCA Expert D-Settings MTK-DRV X.X.XX.X
SP Actuator Expert Gray Scale RFS : T-JSPAUS-XXXXXXXX
ESP Expert C-Space XXXX-XX-XX
ADC Expert Others DMD 403
ADC Target CHECKSUM 0x0000 DTP-COMP-XXXX-550-US-XXXX
ADC Result Service DTP-LM-XXXX-550US-XXXX
White Balance View Log Date of purchase : 00/00/0000
W/B Movie Font Data Viewer
EPA Standard
MT5382Pp
FBE3
SOUND

4. Buttons operations within Service Mode

MENU Full Menu Display / Move to Parent Menu

Direction keys ▲/ ▼ Item Selection by Moving the Cursor
Direction keys ◀ / ▶ Data Increase/Decrease for the Selected Item
Source Cycles through the active input source that are connected to the unit
Enter Item Selection/execution

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Troubleshooting

4-2-3 Factory Data ♦ The underlined are items applied during the service adjustment. None of the others should be adjusted.

1. Option Byte
No Item Range Default Remark
1 Factory Reset

2 Lamp Control Dynamic/Always Always

3 WB Reset ON/OFF OFF Initialize the White Balance value
4 EER Reset Clear the EEPROM
5 User Reset
6 DIGITAL → DMD
7 Lamp Life
8 Lamp Clear
9 Watchdog Enable ON/OFF ON Watch Dog ON/OFF selection
10 RS-232 Jack Debug/UART UART RS232/Debug Jack selection
OFF/0.85/0.88/
0.90/0.93/0.95/
11 Gamma OFF Gamma Setting Selection
0.98/M1/M2/M3/
MP1/MP2/MP3
12 Mute Time [RF] 0~1000 600ms Time which the screen will be black while switching
13 Shop Mode[Aft.F/R] ON/OFF OFF
14 PC Mode Ident Auto/Enable Auto
15 DVI/HDMI Sound Auto/DVI Auto
16 HDMI Mode Ident Auto/Enable Auto
17 HDMI Hot Plug Auto/Enable Enable
18 HDMI Delay Time 0~2000 1000ms
19 HDMI FLT CNT SIG 0~10000 300ms
20 HDMI FLT CNT LOS 0~10000 300ms
Low/Medium/
21 HDMI EQ Medium
High/Strong
22 UNSTABLE BAN CNT 0~10000 2500ms
23 HDMI Err Cnt 0~10 2
24 Watchdog Count 0~255 0 Count for Watch Dog event
25 EEPROM COUNT 11
26 Spread Spectrum 0~10 1%
27 SSpectrum Period 1000~100000 1000ns
CLK_BUF/
28 Out Clock INV CLK_INV
CLK_INV
29 Out Clock Phase 0~7 2
30 IIC Bus Stop ON/OFF OFF

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 Troubleshooting

No Item Range Default Remark

31 TUNER ALPS/SEMCO ALPS
32 DDP 3D Test 3D ready Function TEST
33 Visual Test Enable/Disable Disable
34 Expert Adj ON/OFF OFF
35 Panel Option Small/Big Small
36 DMD → DIGITAL To trans the CCA data from DMD to DIGITAL

2. DDP3021
No Item Range Default Remark
1 H/V-Position H:0/V:0~H:60/V:60 H:60/V:30 Horizontal and Vertical image adjustment
2 LAMP SYNC Pulse Pulse(P), Pass(T)
Synchronizes the base position of the color wheel with
the corresponding color signal.
3 INDEX DELAY 0~359 65 This is critical to the natural color display. If the
index delay is not properly set, even the correct CCA
cordinates will not help when displaying natural colors.
4 SEQ SELECT 0x00 Sequence Selection
5 V-FLIP Flip/Normal Normal Vertical Flip Operation
6 H-FLIP Flip/Normal Normal Horizontal Flip Operation
7 GAMMA [0]FLIM~[15]OEM [15]OEM Gamma Table Selection
8 BCP ON/OFF ON SLR Function On/Off
9 Lamp Boost 15 Lamp Boost value selection
10 Lamp Sync Delay 0~4095 0 Lamp Sync delay value selection
11 Lamp Select Philips/Osram/ Usio Philips Philips/Osram/Usio
12 3D GLS_TRANS 0~4095 1800
This displays the built-in pattern of the DDP3021 chip.
DDP3021 drives the DMD panel, so displaying this
13 Test Pattern (DDP) 0
pattern means there is no error in the DDP3021
projection function and the panel itself.

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Troubleshooting

3. CCA (ON)
No Item Range Default Remark
1 CCA On/Off ON CCA On/Off Selection
2 Red-x 0~32768 665 Red-x adjustment
3 Red-y 0~32768 325 Red-y adjustment
4 Red-Y 0~32768 120 Red-Y adjustment
5 Green-x 0~32768 245 Green-x adjustment
6 Green-y 0~32768 720 Green-y adjustment
7 Green-Y 0~32768 480 Green-Y adjustment
8 Blue-x 0~32768 147 Blue-x adjustment
9 Blue-y 0~32768 58 Blue-y adjustment
10 Blue-Y 0~32768 69 Blue-Y adjustment
11 White-x 0~32768 273 White-x adjustment
12 White-y 0~32768 285 White-y adjustment
13 White-Y 0~32768 638 White-Y adjustment
14 Yellow-x 0~32768 0 Yellow-x adjustment
15 Yellow-y 0~32768 0 Yellow-y adjustment
16 Yellow-Y 0~32768 0 Yellow-Y adjustment
17 Cyan-x 0~32768 0 Cyan-x adjustment
18 Cyan-y 0~32768 0 Cyan-y adjustment
19 Cyan-Y 0~32768 0 Cyan-Y adjustment
20 DRedX 0~32768 660 Target Red X value for CCA
21 DRedY 0~32768 330 Target Red Y value for CCA
22 DGreenX 0~32768 275 Target Green X value for CCA
23 DGreenY 0~32768 755 Target Green Y value for CCA
24 DBlueX 0~32768 148 Target Blue X value for CCA
25 DBlueY 0~32768 58 Target Blue Y value for CCA
26 DCyanX 0~32768 193 Target Cyan X value for CCA
27 DCyanY 0~32768 292 Target Cyan Y value for CCA
28 DMagentaX 0~32768 284 Target Magenta X value for CCA
29 DMagentaY 0~32768 127 Target Magenta Y value for CCA
30 DYellowX 0~32768 447 Target Yellow X value for CCA
31 DYellowY 0~32768 534 Target Yellow Y value for CCA
32 [COOL2] DWhite-X 0~32768 267 Target White X value for CCA
33 [COOL2] DWhite-Y 0~32768 276 Target White Y value for CCA
34 [COOL1] DWhite-X 0~32768 279
35 [COOL1] DWhite-Y 0~32768 291
36 [NORMAL] DWhite-X 0~32768 290
37 [NORMAL] DWhite-Y 0~32768 303
38 [WARM1] DWhite-X 0~32768 299
39 [WARM1] DWhite-Y 0~32768 314
40 [WARM2] DWhite-X 0~32768 313
41 [WARM2] DWhite-Y 0~32768 329
42 WB Spread

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4. Cinema CCA
No Item Range Default Remark
1 DRedX 0~32768 645 Target Red X value for CCA
2 DRedY 0~32768 330 Target Red Y value for CCA
3 DGreenX 0~32768 295 Target Green X value for CCA
4 DGreenY 0~32768 610 Target Green Y value for CCA
5 DBlueX 0~32768 148 Target Blue X value for CCA
6 DBlueY 0~32768 58 Target Blue Y value for CCA
7 DCyanX 0~32768 237 Target Cyan X value for CCA
8 DCyanY 0~32768 379 Target Cyan Y value for CCA
9 DMagentaX 0~32768 311 Target Magenta X value for CCA
10 DMagentaY 0~32768 146 Target Magenta Y value for CCA
11 DYellowX 0~32768 419 Target Yellow X value for CCA
12 DYellowY 0~32768 515 Target Yellow Y value for CCA
13 [COOL2] DWhite-X 0~32768 267 Target White X value for CCA
14 [COOL2] DWhite-Y 0~32768 276 Target White Y value for CCA
15 [COOL1] DWhite-X 0~32768 279
16 [COOL1] DWhite-Y 0~32768 291
17 [NORMAL] DWhite-X 0~32768 290
18 [NORMAL] DWhite-Y 0~32768 303
19 [WARM1] DWhite-X 0~32768 299
20 [WARM1] DWhite-Y 0~32768 314
21 [WARM2] DWhite-X 0~32768 313
22 [WARM2] DWhite-Y 0~32768 329

5. SP Actuator
No Item Range Default Remark
1 Actu Gain [Patt 1] 0~175 40 Actuator Gain adjustment
2 Actu Gain [Patt 2] 0~175 40 Actuator Gain adjustment
3 Actu On/Off 0~1 ON Actuator On/Off selection
3 DB Gain 0~1 1
4 DB On/Off ON/OFF OFF
5 DB Border OFF
6 DB BP weight 0~3 0%
8 DB Aperture Open/Close Open
9 SB Gain 0~255 0

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Troubleshooting

6. ESP
No Item Range Default Remark
1 Dynamic Global On/Off ON/OFF OFF
2 Dynamic Local On/Off ON/OFF OFF
3 Dynamic Skin On/Off ON/OFF OFF
4 Dynamic Strength Low/Mid/Max Mid
5 Dynamic Cont Gain 0~100 0
6 Dynamic Satu ON/OFF OFF
7 Dynamic Satu Gain 0~255 128
8 Sharp Picture ON/OFF ON
9 VLUT TBD0
10 Sharp Filter HD High
11 Sharp Picture Gain 0~255 100

7. White Balance
No Item Range Default Remark
1 Sel P-Mode Dynamic,Movie Dynamic
2 Sub Brightness 0~255 128
3 R-Offset 0~1023 512
4 G-Offset 0~1023 512
5 B-Offset 0~1023 512
6 Sub Contrast 0~255 128
7 R-Gain 0~1023 512
8 G-Gain 0~1023 512
9 B-Gain 0~1023 512

8. EPA Standard
No Item Range Default Remark
1 Standard Contrast 0~100 95
2 Standard Brightness 0~100 45
3 Standard Sharpness 0~100 50
4 Standard Color 0~100 50
5 Standard Tint -50~50 0

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 Troubleshooting

9. MT5382p
No Item Range Default Remark
1 Manual AGC ON/OFF OFF
2 MIN_HWIDTH 0~15 7
3 MAX_HWIDTH 0~63 20
4 TH_HIGH 0~255 7
5 TH_SUPER 0~255 26
6 Noise Level 0 0
7 Low Gain 0~255 74
8 Middle Gain 0~255 80
9 High Gain 0~255 80
10 Local Low 0~255 74
11 Local Middle 0~255 80
12 Local High 0~255 80
13 Limit Pos 0~255 64
14 Limit Neg 0~255 64
15 Gain1 0~255 5
16 Gain2 0~255 5
17 Gain3 0~255 5
18 Gain4 0~255 5
19 Gain5 0~255 5
20 Gain6 0~255 5
21 Gain7 0~255 5
22 Gain8 0~255 5
23 LTI_Gain 0~255 2
24 ECTI_Gain 0~255 3
25 PIP_CTI_GAIN 0~7 4
26 PIP_CTI_FGAIN 0~63 32
27 U delay 0~7 0
28 V dlay 0~7 0
29 Color_mid_value 0~255 156
30 Clip_th 0~255 10
31 ADC Phase

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Troubleshooting

10. FBE3
AV/ COMP COMP COMP COMP
Item RF HTPC PC HDMI DTV Range
S-VIDEO 480i 480p 720p 1080i
Sel P-Mode Dynamic/Movie
Patt-Sel 0 0 0 0 0 0 0 0 0 0~20
B-Slope gain 60 60 60 60 60 60 60 60 60 0~255
B-Tilt min 35 30 30 30 30 30 30 30 30 0~255
B-Tilt max 90 110 110 110 110 110 110 110 110 0~255
Lfunc-Basis 70 75 75 75 75 75 75 75 75 0~255
Hfunc-Basis 80 80 80 80 80 80 80 80 80 0~255
Mean-Offset1 50 30 30 30 30 30 30 30 30 0~255
Mean-Offset2 235 235 235 235 235 235 235 235 235 0~255
Mean-Slope 100 112 112 112 112 112 112 112 112 0~255
ACR-Offset 5 10 10 10 10 10 10 10 10 0~127
ACR-Th1 10 10 10 10 10 10 10 10 10 0~255
ACR-Th2 110 110 110 110 110 110 110 110 110 0~255
Skin-Enable ON ON ON ON ON ON ON ON ON ON/OFF
Skin-UV 133 128 128 128 128 128 128 128 128 0~255
Sub color 130 128 128 128 128 128 128 128 128 0~255
Sub Contrast 104 106 106 106 106 106 106 106 106 0~255
Sub Brightness 255 255 255 255 255 255 255 255 255 0~511

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 Troubleshooting

11. SOUND
No Item Range Default Remark
1 FM/AM Prescale 0h~ffh 3ch
2 Carrier Mute ON/OFF ON
3 High Deviation ON/OFF OFF
4 SAP High Threshold 0h~ffh 70h
5 SAP Low Threshold 0h~ffh 30h
6 Melody Volume 0~100 10
7 Audio Delay 0~127 36
8 STA Amp Vol. 0h~ffh 29h
9 STA Limit Att. 0h~ffh 9h
10 STA Limit Rel. 0h~ffh fh
11 STA Post Scale 0h~ffh 5eh
12 STA Speaker EQ ON/OFF ON

12. LNA+
No Item Range Default Remark
1 LNA PLUS ON/OFF ON
2 RF_dB0_TH 0~255 1
3 RF_dB1_TH 0~255 3
4 RF_dB2_TH 0~255 5
5 RF_dB3_TH 0~255 18
6 NR1_Coring 0~255 0
7 NR2_Coring 0~255 4
8 NR3_Coring 0~255 6
9 NR4_Coring 0~255 8

13. EDID
No Item Range Default Remark
1 EDID ON/OFF ON/OFF OFF
2 ALL EDID EDID ALL port Update
3 PC EDID PC EDID Update
4 HDMI1 EDID HDMI1 EDID Update
5 HDMI2 EDID HDMI2 EDID Update
6 HDMI3 EDID HDMI3 EDID Update
HDMI 1.2/
7 EDID HDMI1 Ver HDMI 1.3
HDMI 1.3

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Troubleshooting

14. SERVICE
No Item Range Default Remark
1 H/V-Position H:0/V:0~H:60/V:60 H:60/V:30
2 User Reset -
3 INDEX DELAY 0~359 65
4 LAMP SYNC Pulse
5 CCA ON/OFF ON
6 DMD → DIGITAL -
7 DIGITAL → DMD -
8 Lamp Life
9 Lamp Clear
10 Mute Time [RF] 0~1000 600ms
11 Lamp Select Philips
12 Actu Gain [Patt 1] 0~175 40
13 Actu Gain [Patt 2] 0~175 40

15. View Log

No Item Range Default Remark
1 Select Log Type DETECT
2 View Log
3 Delete Log

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 Troubleshooting

4-2-4 Service Adjustment

■ Vertical / Horizontal Position Adjustment

1. Turn off the power to put the unit into the STAND-BY mode.

2. In order to enter the Service Mode, Press MUTE 1 8 2 POWER buttons on the remote
control.

3. Select “DDP3021” on the first display of the Service mode menu.

4. Select “H/V-Position” for vertical positioning and Horizontal positioning by using ▲/▼/◄/► the buttons.
Press the (Up, Down, Left, Right) buttons to adjust the screen position.

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Troubleshooting

■ CCA Adjustment Service Methods : CCA Adjustment is needed after changing a light engine, main board and DMD board
- CCA : In DLP TV, even the same RGB color may differ depending on the light engine. CCA (Color Coordinate Adjustment)
corrects the color to achieve the color accuracy. CCA performs color correction after measuring and inputting the current
light engine’s data on actual color coordinates for displayed Red, Green, Blue, and White color patterns, using a color
coordinate measuring equipment. At this moment, color correction is performed below.

1) This procedure is needed if the Main board, DMD Board, and light engine are changed.
2) Turn off power to put the unit into the STAND-BY mode.
3) In order to enter the Service Mode, press MUTE 1 8 2 POWER buttons on the remote
control.

4) Select “Option Byte” on the display of the Service mode menu

5) If either the DMD or the light engine is changed, press the ▼ ▲ (Up or Down) button to move to Digital → DMD, then press
ENTER to select.

6) Then Press ENTER to save CCA information to the DMD board.

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7) If the Main Board is changed, Press the ▼ ▲ (Up or Down) button to move to DMD → Digital, then press ENTER to select.

8) Then Press ENTER to save CCA information to the Main board

＊ Attention
Performing CCA is independent on current display’s resolution and input signal type if you don’t measure color coordinates data.
Measuring color coordinates data requires specific equipment not possessed by service personnel, that makes performing manual
adjustment impossible. Adjusting CCA is applied to all the signal mode.
Don’t change desired value because it will be harmful to the color of the SET.

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Troubleshooting

■ ACTUATOR GAIN Adjustment

1. Before Adjustment
1) Turn off the power to put the unit into the STAND-BY mode.
2) In order to enter the Service Mode, press MUTE 1 8 2 POWER button on the remote
control.
3) Select “Service” on the first display of the Service mode menu.
4) Press the ▲ ▼ (Up or Down) button to move to Actu Gain [Patt 1], Actu Gain [Patt 2], then press ENTER to select.
5) The Actuator gain setup screen will be displayed.
6) Press the ◀▶ (Left of Right) button to adjust. Check the smooth picture at it’s minimum and maximum values of changing,
then adjust to the mean value.

- Actu Gain [Patt 1], Actu Gain [Patt 2]

Before Adjusting After Adjusting

Actu Gain [Patt 1] 40

2. Making Adjustments
1) As shown in the picture above, change the actuator values to eliminate saw tooth shapes.
- To fine tune, increase the data value ensuring that you get the center between the starting and ending points of the
disappearing saw tooth shape.

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 Troubleshooting

4-2-5 Replacements & Calibration

■ Tilt the Screen

1. Remove the 9 point screws. Remove the Bottom cover. 2. Loosen the 3 points screws.
Fix the safety switch on the right with tape so that the set ＊ Left 2 points screws
can be turned on after removing the bottom cover. :PWH,S,M3,L8,ZPC(YEL),SWRCH18A
: TH,B,M4.L15,BLK,SWRCH18A ＊ Right 1 points screw
: PWH,S,M3,L7,ZPC(YEL),SWRCH18A

3. Turn off the power to put the unit into the STAND-BY mode.In order to enter the Service Mode, Press “Mute” → “1” → “8” →
“2” → “POWER” buttons on the remote control. Select “DDP3021” on the first display of the Service Mode menu. Press the
▲ ▼ (Up or Down) buttons must select the test pattern option, then press ENTER to select. Press the ▶ (Right) button until
you see the CROSSHATCH PATTERN. Then, adjust the screen position, by holding both of the upper corners of the DMD board.
CROSSHATCH PATTERN

CROSSHATCH PATTERN

Fix the safety switch on the right with tape so that the
set can be turned on after removing the bottom cover.

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Troubleshooting

※ Even when those screws are loosened, the board does not separate it can be moved within the adjustable range because there
are spring screws at the center holding it.
※ When adjusting the screen, it is better for two people to work together.
One person should adjust the picture position while the other person looks at the screen.

※ When one person works, do the following:

1) Remove the side-cover of the cabinet side.
2) See the screen through the hole on the side and adjust the image location.
※ The movement direction of the board and the picture are opposite.
- When the board is lifted upward, the screen descends down.
- When it is tilted to the left, the screen tilts to the right.
※ When the picture adjustment is completed:
First, tighten the two screws on the left of the DMD board and then slowly tighten the one screw on the bottom right.
Be careful not to touch the board while tightening the screws.
(When using an electric-powered screwdriver, be careful that the torque is not too high.)

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 Troubleshooting

■ Align the Focus

1. Remove the 2 screws. 2. Pull out the holder Chassis.

: TH,B,M4.L15,BLK,SWRCH18A

3. Adjust the Lens Focus.

1) Input a Cross hatch pattern (refer to page. 4-21) or enter
service mode and use the internal generated patterns.
2) Insert your hand/finger into the unit as shown in the figure
and adjust the focus alignment dial of the Projection Lens
Clockwise or Counter Clockwise (See picture in step 4) until CRO
the picture is clear.
ccwccw ccw cw cw cw
3) Since the alignment is done from the rear use a mirror or
a second person to confirm the adjustment is complete or
remove side port and view screen through port on side of
unit Focus Alignment Focus Alignment
Focus Alignment
Focus Alignment

 When one person works, do the following:

1) Remove the side-cover of the cabinet side.
2 See the screen through the hole on the side and adjust
4. Adjust the Lens Focus. the focus.

ccw cw

Focus Alignment

Samsung Electronics 4-23

Troubleshooting

4-3 Upgrade
4-3-1 How to Update Software
1. Insert a USB drive containing the firmware upgrade into the USB Upgrade Port on the side TV Rear Panel
of the TV.

USB Drive

2. Press the MENU button.

Press the ▲ or ▼ button to select Setup, then press the ENTER button. Melody : Medium
Press the ▲ or ▼ button to select SW Upgrade, then press the ENTER button. Entertainment : Off

The message “Scanning for USB. It may take up to 30 seconds.” is displayed. SW Upgrade ►

Setup
3. If the firmware on the USB is properly recognized, the message.
“Upgrade version xxxx to version xxxx? The system would be reset after upgrade.”
is displayed. Software Upgrade

Press the ◀ or ▶ button to select OK, then press the ENTER button. Scanning for USB.....
It may take up to 30 seconds.
The upgrade starts.
Please be careful to not disconnect the power or remove the USB drive while upgrades
are being applied. Software Upgrade
The TV will shut off and turn on automatically after completing the firmware upgrade. Upgrade version XXXX to version XXXX ? The
Please check the firmware version after the upgrades are complete. system would be reset after upgrade.
OK Cancel

※ The firmware and upgrade process may be different by country and region.
T-JSPAUSC-XXXX
T-JSPAUSM-XXXX
EDID SUCCESS
MTK-DRV X.X.XX.X
RFS : T-JSPAUS-XXXXXXXX
XXXX-XX-XX
DMD 403
DTP-COMP-XXXX-550-US-XXXX
DTP-LM-XXXX-550US-XXXX
Date of purchase : 00/00/0000

4-24 Samsung Electronics

 Troubleshooting

4-3-2 How to Check the Version of the Program

1. Procedures for checking in the Factory Menu.
When entering Factory Mode, the version of the software is displayed at the bottom of the menu as described on page 4-6.

Option Byte LNA+ T-JSPAUSC-XXXX

DDP3021 EDID T-JSPAUSM-XXXX
CCA(ON) Expert Settings EDID SUCCESS
Cinema CCA Expert D-Settings MTK-DRV X.X.XX.X
SP Actuator Expert Gray Scale RFS : T-JSPAUS-XXXXXXXX
ESP Expert C-Space XXXX-XX-XX
ADC Expert Others DMD 403
ADC Target CHECKSUM 0x0000 DTP-COMP-XXXX-550-US-XXXX
ADC Result Service DTP-LM-XXXX-550US-XXXX
White Balance View Log Date of purchase : 00/00/0000
W/B Movie Font Data Viewer
EPA Standard S/W Version
MT5382Pp
FBE3
SOUND

2. Procedures for checking in the user menu.

When entering setup menu and choosing the SW Upgrade, press INFO button on the remote control
Software version is displayed at the bottom of the picture.

Samsung Electronics 4-25