Benchmarking "industrial research process allows managers to develop comparisons between companies on processes and practices to identify the"

; best of the best "and thereby obtain a level of superiority and competitive advantage" Practice is to be humble enough to admit that someone can always be better at something and still be wise enough to learn how to compete and be over it " Applications Many organizations use benchmarking techniques when they want to implement a radical change in a given process highly tied to the achievement of quality standards and best practices globally estimated. We can therefore conclude that the use of the technique of benchmarking is suitable in the case of the following situations: When we need to improve customer satisfaction by improving certain key processes of production are technical or customer. When you want or need to compete at a level much more demanding in terms of quality and / or service. When our level of organizational maturity, standardization of processes and perceived technical quality of our services requires us to compete internationally. Type Generic: Generic Benchmarking is oriented to related business processes between companies in different sectors. Functional: Functional Benchmarking involves identifying products, services and work processes of organizations that may or may not direct competitors of our organization. Keys key points that will help you lead your market: 1. Price You can offer a lower price? You can offer a higher price and increase the perceived value of a product? Offer easier payment options than your competition? 2. Packaging You can package your product / service more attractively?

The colors used are related to the product? You can pack them in larger or smaller? 3. Delivery You can offer items at a lower price? Have a profit margin high enough to offer free shipping? You can send your products faster? 4. Benefits Can you offer more benefits than your competition? Are your benefits stronger? Have tests 'provable' to support what you say? 5. Quality Is your product built and tested to last longer than those of your competitors? You can improve the overall quality of a product? Outsourcing is the economic process in which a company moves or resources intended to accomplish certain tasks oriented toward an external company through a contract. The reasons for adopting OUTSOURCING 1. Reduce or control operating expenses. 2. Provide capital funds. Outsourcing reduces the need for capital funds include functions that have nothing to do with the reason for the company. 3. Easier handling difficult or functions that are out of control. 4. The contracting company achieved overall, a "greater functionality" that had internally with "lower costs" in most cases, by the economy of scale that come from companies with their contractor. The reasons for adopting OUTSOURCING 1. Reduce or control operating expenses.

2. Provide capital funds. Outsourcing reduces the need for capital funds include functions that have nothing to do with the reason for the company. 3. Easier handling difficult or functions that are out of control. 4. The contracting company achieved overall, a "greater functionality" that had internally with "lower costs" in most cases, by the economy of scale that come from companies with their contractor. The Risks of Outsourcing. The risks involved in the outsourcing process go from being strategic risks operational risks. Alliance estretegica Strategic alliances are "cooperative arrangements in which two or more companies combine to achieve competitive advantage, which would not make short term themselves without much effort." Competitive Advantages Being the Production, Quality, Credit, Price, Service, Design, Photography and Information. Advantage Synergies to combine the best parts. Faster operations. Leverage offer greater opportunities to consolidate and share risks. Transfer of technology to enhance competitive advantages. Tie to competitors in their markets. Sales, access to new markets and distribution channels. More direct contact with customers.

Strategic Plan The strategic plan is a program of action is to clarify what you want to achieve and how we intend to get it. This programming is reflected in a consensus document where we specify the big decisions that will guide our way to the excellent management.

Strategic Plan Objective Mapping of the organization, we point out the steps to achieve our vision. Convert the projects in action (trends, goals, objectives, rules, testing and results)

Strategic Plan Why we do it? To say the organization: To promote the linkage between the "decision makers" (ED) and the various working groups. Search the commitment. To discover the best of the organization: The aim is to involve people in the valuation of the things we do best, helping us to identify problems and opportunities. Clarify Future ideas: Many times, everyday matters, everyday of our company, we absorb so much that we can not see beyond tomorrow. This process is going to "force" to make a Mission: The mission is the reason, purpose, purpose or reason for the existence of a business or organization that defines: 1) what it purports to serve in their environment or social system in which it operates, 2) it claims to do, and 3 ) on to who is going to do, and at specific times is influenced by some factors such as: the history of the organization, management preferences and / or owners, external factors or the environment, available resources, and their distinctive capabilities. Vision In short, the vision is a clear statement indicating where the company is headed in the long term and how it should be converted, taking into account the impact of new technologies, the changing needs and expectations of customers, the appearance new market conditions, etc.. SWOT Analysis is the acronym used to refer to an analytical tool that allows you to work with all the information you have about your business, useful for examining their Strengths, Weaknesses, Opportunities and Threats.

Strengths and Weaknesses Consider areas such as: Resource Analysis

Capital, human resources, information systems, fixed assets, intangible assets. Analysis of Activities Resource management, strategic resources, creativity Risk Analysis With regard to resources and activities of the company. Portfolio Analysis The consolidated contribution of the different activities of the organization. Opportunities and Threats Organizational opportunities are in those areas that could generate very high performance. Organizational threats are in areas where the company finds it difficult to achieve high levels of performance. Consider: Environment Analysis Structure of the industry (suppliers, distribution channels, customers, markets, competitors). Stakeholders Government, public institutions, trade unions, unions, shareholders, community. The environment seen more broadly Demographic, political, legislative, etc..

The fact plan involves a number of advantages for the company, the which are listed below: 1. Helps ordinate activities and purposeful. All efforts are targeted towards desired outcomes and achieve a effective sequence of such efforts. The non-productive work is minimized. 2. Notes the need for future changes. Helps to visualize the threats and opportunities that may arise and assess new fields for possible participation in them. This avoids the entropy is ie, the tendency of things take their course toward destruction. 3. It provides a basis for control. Planning and control are inseparable, as they are like twins administration. Any attempt to control without plans is meaningless, since there is no way that people know if they are going in the right direction, unless first are clear to go. Thus plans provide standards Control. 4. Forces the display of a whole. Identification is obtained

constructively with different problems and different potentials the organization in general. This form of cover everything is valuable, because enables the manager to see important relationships, to obtain a fuller understanding of each activity and appreciate the basis on which are supported administrative actions. 5. Draws attention to the objectives. It helps to keep in mind, by all components of the organization, the objectives of this and adapting them to the medium when necessary. While planning is a core function of government, has disadvantages or limitations on its use, among which can be include the following: 1. This limited by the inaccuracy of the information and uncertainty of future fact. It is impossible to predict exactly what will happen in the future, and is therefore essential that the Manager working with alternative scenarios and margins tolerance. 2. Planning is costly. Since the base is a good management, proper planning requires a great effort to results in time, which leads to increased costs in terms of hours men. 3.La planning can stifle initiative. There may be a tendency to make excessive planning, which can lead to rigidities in the performance of managers and staff of the overall organization. 4. You can take action in some cases. There are situations that require almost instantaneous responses, so if it is develop plans, you can be late with the corrective actions relevant.