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NEC Unified Solutions, Inc. has prepared this document for use by its employees and
customers. The information contained herein is the property of NEC Unified Solutions,
Inc. and shall not be reproduced without prior written approval of NEC Unified
Solutions, Inc. D
term
, NEAX and UNIVERGE are registered trademarks of NEC
Corporation and Electra Elite is a registered trademark of NEC America, Inc. Windows is
a registered trademark of Microsoft Corporation. AT&T is a registered trademark of
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Corporation or its subsidiaries in the United States and other countries. AutoTalk is a
trademark of Uniden America Corporation. ViewCall and ViewMail are registered
trademarks of Active Voice, LLC.
2009 NEC Infrontia Inc.
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of, and are used to identify products or services of, their respective owners. NEC
Infrontia, Inc.
6535 N. State Highway 161
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Technology Development
CONTENTS iii
CHAPTER 1 Introduction 1
About the Messaging System............................................................ 1
About this Guide ......................................................................... 1
Third-party Documentation........................................................... 1
Web Browser Support .................................................................. 1
Document Conventions ................................................................ 1
Administration Console Icons........................................................ 3
Using the Command Line Interface ................................................ 3
Related Documentation................................................................ 4
Supported Phone Systems............................................................ 4
Site Requirements....................................................................... 4
Web Registration ............................................................................ 5
Registering the Product................................................................ 5
To register and validate the messaging system .......................... 5
Preparing to Install the Messaging System.......................................... 7
CHAPTER 2 Pre-Installation 9
Messaging System Overview............................................................. 9
Pre-Installation Checklist................................................................ 10
New System Installation Steps.................................................... 10
System Upgrades...................................................................... 10
Configuring the BIOS..................................................................... 11
Enabling USB Ports on Dell Computers ......................................... 11
To enable USB ports on Dell Computers ................................... 11
Configuring a Dell Mini-Tower Computer BIOS............................... 12
To configure the Dell mini-tower computer BIOS ....................... 12
Configuring a Rack-Mounted Dell PowerEdge 2900 Computer .......... 13
Use the following procedure to configure the BIOS on
a Rack-Mounted Dell PowerEdge 2900. ................................ 13
To configure the rack-mounted Dell PowerEdge 2900 BIOS......... 13
Configuring the Rack-Mounted NEC Express 5800 BIOS.................. 14
To configure the rack-mounted NEC Express 5800 BIOS............. 14
CHAPTER 3 WinSCP and PuTTY 15
Overview ..................................................................................... 15
Installing WinSCP...................................................................... 15
To install the WinSCP client .................................................... 15
Using WinSCP to Access the Messaging System............................. 16
To run WinSCP...................................................................... 16
Installing PuTTY........................................................................ 17
To install the PuTTY application............................................... 17
Configuring PuTTY..................................................................... 17
To configure PuTTY................................................................ 17
Using PuTTY to Access the Maintenance Menu............................... 18
To run PuTTY........................................................................ 18
CONTENTS
UNIVERGE UM4730 INSTALLATION GUIDE
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CHAPTER 4 Building the Messaging System Server 19
Overview ..................................................................................... 19
System Components.................................................................. 19
System Requirements.................................................................... 20
Minimum System Requirements for 40 or Fewer Ports .................... 20
Minimum System Requirements for More than 40 Ports .................. 20
System Configuration Steps........................................................ 21
CHAPTER 5 Installing the Messaging System 23
Introduction ................................................................................. 23
To install the messaging system.............................................. 23
Introducing the Linux Desktop ........................................................ 25
System Status Icon ................................................................... 25
CHAPTER 6 Configuring the Messaging System 27
Overview ..................................................................................... 27
Configuring the Network ............................................................ 27
To configure the network settings ........................................... 27
Configuring the Messaging System.................................................. 29
To configure the messaging system date and time .................... 29
To create a new system manager ........................................... 30
Resetting Third-Party Licensing Agreements.................................. 31
To reset the third-party licensing agreements .......................... 31
Configuring System Security........................................................... 32
Additional Recommended Security Practices.................................. 32
To change the default system manager personal ID .................. 33
To set a security code for a system manager ........................... 33
To configure a default password ............................................. 33
To set maximum times a caller can enter an invalid ID .............. 34
Configuring the E-mail Integration................................................... 35
To configure the e-mail integration ......................................... 35
Configuring Subscriber Mailboxes for the E-mail Integration................ 36
To set up the default subscriber template for e-mail access ........ 36
Setting Subscriber E-mail Access Options ..................................... 36
To set the e-mail access options ............................................. 36
To set up an individual subscriber for e-mail access .................. 36
Configuring PMS............................................................................ 38
To configure the Property Management System package ............ 38
CHAPTER 7 Configuring the Phone System Integration 41
About the Phone System Integration ............................................... 41
Integration Steps ...................................................................... 41
Using the Messaging System Software Tools ................................. 41
Configuring the Phone System........................................................ 42
Phone System Configuration Steps .............................................. 42
Configuring Pooled Ringing ......................................................... 42
To configure pooled ringing .................................................... 42
Connecting the Phone System to the Messaging System..................... 43
Selecting the Phone System Integration ....................................... 43
To select the phone system.................................................... 43
To assign extensions to the ports ............................................ 43
Using GTDetect............................................................................. 45
To run GTDetect ................................................................... 45
CONTENTS v
Testing the Integration .................................................................. 47
Test Requirements .................................................................... 47
Test Steps................................................................................ 47
Selecting a Call Transfer Type......................................................... 48
Selecting Call Transfer Types ...................................................... 48
Configuring Transfer Types......................................................... 48
To configure subscriber call transfer settings ............................ 48
To change existing subscriber call transfer settings ................... 49
Changing the Keypad Map.............................................................. 50
To change the keypad map .................................................... 50
CHAPTER 8 E-mail Integrations 51
Overview ..................................................................................... 51
E-mail Protocols........................................................................ 51
System E-mail Authentication Protocols........................................ 52
E-mail Integration Configuration ................................................. 52
Configuring the E-mail Server ......................................................... 53
Converting Existing Domino E-mail Files for Users ......................... 53
To convert existing e-mail files ............................................... 53
Configuring the Messaging System.................................................. 55
To configure the messaging system for e-mail notification ......... 55
To configure the e-mail notification template ............................ 56
Configuring Subscriber Mailboxes .................................................... 57
Configuring the Default Subscriber Template................................. 57
To set up the default subscriber template ................................ 57
Setting Individual Subscriber E-mail Options................................. 57
To set subscriber e-mail access options ................................... 57
Setting Individual Subscriber E-mail Notifications .......................... 58
To set subscriber e-mail access options ................................... 58
Configuring Individual Subscriber E-mail Reader Settings ............... 58
To set subscriber e-mail access options ................................... 59
CHAPTER 9 Remote Maintenance 61
Remote Maintenance Overview ....................................................... 61
Dial-up Access Configuration Steps.............................................. 61
Network Access Configuration Steps ............................................ 61
Configuring Dial-up Access ............................................................. 62
To configure dial-up networking on a remote computer .............. 62
Configuring TCP/IP on a Remote Computer................................... 63
To configure TCP/IP for the remote computer............................ 63
Installing WinSCP and PuTTY .......................................................... 64
Installing the Clients.................................................................. 64
To install the WinSCP client on a remote computer .................... 64
To install the PuTTY client on a remote computer....................... 64
Connecting to the Messaging System........................................... 64
To connect to the messaging system using WinSCP ................... 64
Transferring Files ...................................................................... 65
To transfer files using WinSCP................................................. 65
Opening a Terminal Window ....................................................... 65
Changing the UNIVERGE UM4730 Admin Password ........................ 65
To change the admin password .............................................. 65
Logging Out of the Maintenance Menu and PuTTY .......................... 66
To log off using PuTTY ........................................................... 66
UNIVERGE UM4730 INSTALLATION GUIDE
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CHAPTER 10 Backing Up and Restoring Data 67
Backing Up the Messaging System................................................... 67
Types of Backups ...................................................................... 67
To immediately backup the messaging system ......................... 67
To schedule daily backups ..................................................... 68
Restoring Back Up Files.................................................................. 69
To restore back up data ........................................................ 69
APPENDIX A Using the Messaging System 71
Sign In and Signing Out of the Desktop............................................ 71
To sign in to the operating system........................................... 71
To log off the Linux desktop.................................................... 71
The Administration Console Main Menu ............................................ 72
The Administration Console Icons ................................................ 72
The Administration Console Main Menu......................................... 73
Signing in to the Administration Console....................................... 73
To sign in to the Administration Console................................... 73
Signing Out of the Administration Console .................................... 74
To sign out of the Administration Console ................................. 74
Using the Maintenance Menu .......................................................... 75
Accessing the Maintenance Menu................................................. 75
To log on to the Maintenance Menu.......................................... 75
To remotely log on to the Maintenance Menu ............................ 76
To log out of the Maintenance Menu......................................... 76
Using the Administration Console .................................................... 77
Using the Administration Console the First Time ............................ 77
To sign in the first time ......................................................... 77
Signing In to the Administration Console ...................................... 80
To sign in to the Administration Console .................................. 80
To log off the Administration Console ...................................... 80
Stopping the Messaging System Software......................................... 81
To stop the messaging system software .................................. 81
To stop the messaging system software .................................. 81
Restarting the Messaging System Software....................................... 82
To start the messaging system software .................................. 82
To start the messaging system software .................................. 82
Using the System Status Icon ......................................................... 83
To stop the messaging system on the server............................. 83
To start the messaging system at the server............................. 83
Shutdown and Restart the Linux Operating System............................ 84
To shut down the Linux operating system ................................ 84
To restart the Linux operating system ..................................... 84
To shut down Linux from the system tray ................................. 84
APPENDIX B Updating the Messaging System 85
Overview ..................................................................................... 85
Migrating Existing Messaging Systems to a New Server .................. 85
Updating an Existing Messaging System....................................... 85
Verifying and Changing Licensing Information ................................... 86
Verifying Licensing Information ................................................... 86
To verify license information .................................................. 86
Changing Licensing Information .................................................. 86
To change license information ................................................ 86
CONTENTS vii
Adding and Removing Language Packs............................................. 87
To install new language packs ................................................ 87
Removing Language Packs ......................................................... 88
To remove language packs .................................................... 88
Updating the Messaging System...................................................... 89
Downloading and Installing the Update File................................... 89
To download and install updates ............................................. 89
Restoring the Database and Voice Messages ..................................... 92
To restore files from disks to the messaging system .................. 92
Importing and Exporting Data..................................................... 92
To import or export data ....................................................... 92
APPENDIX C Migrating from AD-40 Messaging Systems 95
Migrating Data.............................................................................. 95
Reviewing Migration Methods...................................................... 95
Selecting a Migration Method...................................................... 95
Migrating from NEAXMail
AD-64 ............................................... 96
Backing Up OS/2 Data to Disks ....................................................... 97
To back up the OS/2 database messages only........................... 97
To back up database files to disks ........................................... 97
Backing up OS/2 Database Using a Network Connection................. 98
To back up the OS/2 database messages and log files................ 98
Backing up OS/2 Data with a Direct Connection............................. 98
To back up the OS/2 database with the Online Backup Utility ...... 98
To configure the OS/2 FTP server ............................................ 99
Installing Network Protocols .......................................................... 100
Network Backup Requirements................................................... 100
Direct Connection Backup Requirements...................................... 100
To install network protocols for a network or a direct
connection backup ........................................................... 100
To set up Multi-Protocol Transport Service (MPTS) .................... 101
To test the network protocols installation ................................ 102
Configuring NEAXMail AD-40 to Log On to a Network ........................ 103
Windows Connection with NetBIOS............................................. 103
To log on to Windows NT with NetBIOS ................................... 103
To map a Windows NT network drive ...................................... 103
Automatic Windows Log On ....................................................... 103
To automatically log on to Windows NT with NetBIOS................ 103
Configuring a Remote Windows Computer for a Backup..................... 105
To configure a Windows 98 or ME Workgroup computer............. 105
To set up share-level access for 98 or ME................................ 105
Windows NT or 2000 Setup ....................................................... 105
To configure a NT or 2000 workgroup computer ....................... 105
To configure a NT or 2000 user ID and password...................... 106
To set up share-level access for NT or 2000............................. 106
Upgrading to New Hardware .......................................................... 107
Prerequisites ........................................................................... 107
Upgrading Existing Hardware......................................................... 108
Prerequisites ........................................................................... 108
To use an external USB DVD drive.......................................... 108
Network Method....................................................................... 108
To use the network to restore data......................................... 108
UNIVERGE UM4730 INSTALLATION GUIDE
viii
APPENDIX D Migrating from AD-64 Messaging Systems 111
Overview .................................................................................... 111
The AvBackup Utility................................................................. 111
Levels of Backup ...................................................................... 111
Types of Backups ..................................................................... 112
Backup File Names ................................................................... 112
Overriding the File Naming Convention........................................ 112
Backing Up the NEAXMail
AD-64 Messaging System...................... 113
To create a manual backup.................................................... 113
Verifying the AD-64 Back Up File Integrity....................................... 114
To verify the backup file integrity ........................................... 114
Migrating the AD-64 Database and Voice Messages........................... 115
To restore the AD-64 back up file to the UM4730 messaging system
115
APPENDIX E Migrating from OS/2 Messaging Systems 117
Overview .................................................................................... 117
Requirements .......................................................................... 117
Migration Steps........................................................................ 117
Backing Up the OS/2 Database ...................................................... 118
To back up the OS/2 database ............................................... 118
Compressing the OS/2 Backup Data ........................................... 119
To compress the OS/2 backup data ........................................ 119
Transferring the backup data ..................................................... 119
Migrating the Backup Files............................................................. 120
To restore backup data ........................................................ 120
APPENDIX F Migrating from OS/2 Messaging Systems 121
Overview .................................................................................... 121
Requirements .......................................................................... 121
Migration Configuration Steps .................................................... 121
Configuring a Remote Windows Computer for a Backup..................... 122
Windows NT, 2000, or XP Configuration ...................................... 122
To set up an NT, 2000, or XP workgroup ................................. 122
To set up an NT or 2000 user ID and password ........................ 122
To set up share-level access for Windows NT, 2000 or XP .......... 122
Configuring the OS/2 NetBIOS to Transfer Files................................ 123
Configuring NetBIOS over TCP/IP ............................................... 123
To install network protocols for a NetBIOS backup .................... 123
Connecting an OS/2 system to a network .................................... 124
To log on to a Windows network............................................. 124
To add a user with network access rights................................. 125
To specify the network Primary Domain Controller IP address..... 125
To log on to the Windows domain or workgroup using NetBIOS .. 126
To map a Windows network drive ........................................... 126
Logging on to Windows Automatically ......................................... 126
To automatically log on to Windows using NetBIOS................... 126
Backing Up OS/2 Data .................................................................. 127
To backup the OS/2 database ................................................ 127
Compressing the OS/2 Backup Data ........................................... 127
To compress the OS/2 backup data ........................................ 127
Transferring the Backup Files......................................................... 128
Using FTP to Transfer Files ........................................................ 128
To transfer the backup file using FTP....................................... 128
CONTENTS ix
Using CoSession to transfer files ................................................ 128
To set up the OS/2 FTP server ............................................... 128
Migrating to UNIVERGE UM4730..................................................... 130
To restore the OS/2 backup to the new messaging system ........ 130
APPENDIX G Installing Expansion Boards 131
Expansion Board Overview............................................................ 131
Supported Voice and Fax Boards ................................................ 131
Selecting Slots for Expansion Boards .......................................... 131
Installing Boards in the Proper Slot............................................. 131
Adding or Replacing Boards ....................................................... 131
To add or replace a board in an existing system....................... 131
D4PCI Series Settings................................................................... 132
To set the D4PCI switch settings ............................................ 132
D120JCTLS Series Settings............................................................ 133
Combining with D4PCI Boards.................................................... 133
To set the switch settings...................................................... 133
To set the power budgeting jumper ........................................ 133
VFX41JCTLS Settings.................................................................... 135
To set the switch settings...................................................... 135
APPENDIX H Peripherals and UPS 137
Connecting Peripheral Devices and the System Key .......................... 137
Connections for a Dell Computer ................................................ 137
Uninterruptible Power Supply......................................................... 138
Front Panel of UPS ................................................................... 138
Back Panel of UPS.................................................................... 138
Connecting the UPS.................................................................. 139
To install the UPS................................................................. 139
Checking the UPS Battery.......................................................... 139
UPS controls and lights ............................................................ 139
To check the battery leads .................................................... 139
Removing and Replacing the UPS Battery .................................... 139
External Modem........................................................................... 140
To set up an external modem ................................................ 140
Index............................................................................ 141
UNIVERGE UM4730 INSTALLATION GUIDE
x
CHAPTER 1: INTRODUCTION
1
1
CHAPTER
Introduction
About the Messaging System
The messaging system simplifies provides the flexibility to access voice messages by phone or
e-mail by managing all types of communications in one place with a universal mailbox, The
messaging system can be customized for almost any phone system.
About this Guide
This document contains complete instructions for installing the messaging system. Basic
integration information is provide for integrating the messaging system with a phone system.
Detailed integration information for various phone systems is available in the Integration
Guide.
The Installation disc has a /Documentation/en/PDF folder that contains this document, the
System Conversation Guide, the Integration Guide, and the User Guide in PDF format. Online
help for the Administration Console (formerly referred to as the Administration Console) is
available in the /Documentation/en/HTML folder.
Third-party Documentation
Compliance information for third-party electronic devices is provided in the third-party
manufacturer documentation supplied with the messaging system package.
Do not use third-party manufacturer documentation to install, upgrade, or manage the
messaging system. You should, however, refer to manufacturer documentation for computer
hardware and peripheral equipment.
Web Browser Support
The only Browsers supported for this release are Internet Explorer 6.0 and newer and FireFox 2.0
and newer. Other browsers might cause problems when viewing the various messaging system
interfaces.
Document Conventions
The following conventions are used in this document:
Key names. Names of keys on the keyboard are shown in capital letters. For example
ALT, ESC, CTRL, and so on.
When two keys must be pressed simultaneously they are joined by a + sign; for example,
ALT+TAB.
Icon and button names. Names of icons and buttons on the application are shown in
bold font. The capitalization matches the user interface. For example, OK, Ok, DELETE, or
Delete.
NOTE
The System Administrator Help includes pop-up glossary terms. These
words are underlined with a green dashed line. Hover the mouse cursor
over the term and the definition appears in a pop-up.
NOTE
Firefox browserOnline help glossary definition pop-ups might be
truncated. Go to the glossary to see the complete definition. To return to
the previous page, right-click the window and select Back.
UNIVERGE UM4730 INSTALLATION GUIDE
2
User input. Information you are required to type is shown in a distinctive font. For
example, type msgor der .
Caution is required when typing a zero (0) or capital-O (O) and a one (1) or a lowercase l .
For example, in the following command:
vmct l vmai l st op ENTER
Placeholder text. Variable text that is replaced by specific text is shown in italics
between angle brackets. For example,
vm_ct l <act i on> <ser vi ce>
where <act i on>= the command and
<ser vi ce>= the name of the service.
Hypertext links. When viewing the Adobe
Acrobat
INDEX 141
A
administration 41
Administration Console 29
icons 72
links 73
Main Menu 73
Navigation pane 73
pages 7273
Sign in 73
Sign out 7475
administrator
sign in and out 41
arrow keys 3
AvBackup utility 111
B
backup
delayed backup 67
immediate backup 67
messaging system software 67
OS/2 database 127
scheduled backup 67
transfer OS/2 files 128
backup data
catalog backup file 114
verify backup integrity 114
backups
AvBackup utility 111
creating manually 113
immediate 67
levels of backup 111
online versus offline 112
basic backup 111
battery, UPS 139
C
command line interface 3
complete backup 112
compliance information, third-party devices 1
configuration
prompt set 111, 121
configuring
dial-up maintenance 62
connecting
phone system 43
conventions used in documentation 1
CoSesssion
compress backup 127
D
D4PCI voice board settings 132
D82JCTU voice board settings 133
D120JCTLS voice board settings 133
default subscriber setting for transfer type 48
default subscriber setting screen 48
diagrams
D4PCI voice board 132
D42JCTU PCI voice board 133
D82JCT-U voice board 133
Dell connections 137
external modem 140
VFX41JCTLS fax board 135
documentation, related 4
E
e-mail
configuring 35, 55
integration 55
subscriber mailbox 57
subscriber settings 57
e-mail administrator 53
e-mail integration 7, 35, 51, 55
configuring the messaging system 35, 55
setting up subscribers 36
e-mail protocols 51
IMAP 51
MIME 51
POP3 51
SMTP 51
e-mail server protocols
POP and IMAP 53
e-mail servers 53
expansion boards
See also voice boards
choosing slots 131
external modem, installing 140
F
FTP
OS/2 transfer backup 128
G
Global tone detection 85
GTD 85
GTDetect 45
See also integration
H
hard disk, backing up 67
http 5
hypertext links 2
INDEX
UNIVERGE UM4730 INSTALLATION GUIDE
142
I - J
icons
Administration Console 72
Input devices 3
mouse 3
input devices
keyboard 3
installation
PuTTY 17
WinSCP 15
installing
expansion boards 131
external modem 140
remote maintenance software 64
UPS 138
integration
GTDetect 45
learning tones 45
selecting phone system 43
integration. See phone system integration
K
Key names 1
Keyboard 3
keyboard
arrow keys 3
keypad map, changing 50
L
LAN
Windows NT with NetBIOS logon 103
language packs
add 87
language prompts & TTS
remove 87
languages
supported 87
learning tones. See GTDetect
levels of backup 111
license
change 85
License Agreement 5
license number. 5
licensing information 85
M
Maintenance Menu 29
maintenance, remote 61
mcedit 3
messaging system
about 41
backing up 113
configuration 27
environment 23
sign in and sign out 41
messaging system server
building 19
messaging system software
backing up 67
migrating
OS/2 data 130
Migration 121
migration
OS/2 121
overview (DOS) 117, 121
modem, installing external modem 140
Mouse 3
N
Navigation pane 73
NEAXMail 111
NetBIOS 123
NetBIOS backup 123
NetBIOS over TCP/IP
configuration 123
network
Networking checklist 10
setup checklist 137
network protocols
NetBIOS over TCP/IP 103
normal backup 112
O
offline backup 112
online backup 112
OS/2 backup
migrating 130
transfer 127
OS/2 database
share backup 127
OS/2 NetBIOS 123
P - Q
password
security code 33
Personal Directory screen, messaging system
changing a subscribers transfer type 48
phone integration
pooled ringing 42
phone system
communication 27
information 43
phone system integration
about 41
changing the keypad map 50
testing 47
Placeholder text 2
pooled ringing 42
ports
assigning hunt order 42
product registration 5
INDEX 143
Product Registration Form 6
prompt set configuration 111, 121
protocols
IMAP 51
MIME 51
POP3 51
SMTP 51
PuTTY 3
installation 17
SSH client 18
R
registration 5
related documentation 4
remote languages
languages
remove 87
remote maintenance
about 61
installing PuTTY on remote computer 64
installing WinSCP on remote computer 64
remote SSH 18
removing
the UPS battery 139
replacing
the UPS battery 139
S
screens
Default subscriber settings 48
Personal Directory 48
security
precautions 32
recommended practices 32
security code
requiring 32
setting minimum length 32
server name
URL 5
shutting down and restarting the system 81
Sign in
messaging system 77
system manager 77
sign in
Administration Console 77
system manager 77
sign in and out 41
slots, choosing for expansion boards 131
software
remote maintenance 61
SPACEBAR 4
SSH clients
PuTTY 3
WinSCP 3
SSH utility
PuTTY 15
subscriber settings screen, default 48
subscribers
changing transfer type for 48
supported languages 87
Switch Extensions 5
Switch list 5
switch settings, viewing switch information 43
system components 19
system date and time 29
system key
connecting, installation 137
system manager
changing default ID 32
sign in 77
T
TCP/IP
See also NetBIOS over TCP/IP
configuring for a Windows computer 63
TCP/IP settings 63
testing
phone system integration 47
touchtones, troubleshooting. See GTDetect.
U
unidentified callers, limiting misdials from 32
uninterruptible power supply. See UPS
updating
hardware and software 85
overview 85
Upgrading. See updating
UPS
checking the battery 139
installing 138
URL
server 5
URLs
Administration Console 5
User input 2
using WinSCP 16
V
VFX41JCTLS fax board settings 135
voice boards
D4PCI 132
D82JCTU PCI 133
D120JCTLS 133
voice ports, adding 131
W - Z
Web registration 5
Windows NT, log on with NetBIOS over TCP/IP 103
WinSCP 3
installing 15
Interface style 16
using 16
UNIVERGE UM4730 INSTALLATION GUIDE
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WinSCP client 15
wiring fault with UPS 139