Chapter 12 Integrating the Organization from End to End-Enterprise Resource Planning

Multiple Choice Questions

1. Which of the following describes an ERP system? A) ERP systems provide a foundation for collaboration between departments ) ERP systems enable people in different business areas to communicate !) ERP systems have been widely adopted in large organi"ations to store critical #nowledge used to ma#e the decisions that drive the organi"ation$s performance %) All of the above Answer& % 'evel& Easy Page& 11( Response& All of the above describe ERP systems.

). What is at the heart of any ERP system? A) *nformation ) Employees !) !ustomers %) %atabase Answer& % 'evel& Easy Page& 11( Response& At the heart of an ERP system is a central database.

+. What must a system do to ,ualify as a true ERP solution? A) e fle-ible ) e modular and closed !) E-tend within the company %) All of the above Answer& A 'evel& .edium Page& 1)1 Response& /o ,ualify as a true ERP solution the system must be fle-ible0 modular and open0 and e-tend beyond the company.

1. Which of the following is a reason for ERPs e-plosive growth? A) ERP is a logical solution to the mess of incompatible applications ) ERP addresses the need for global information sharing and reporting !) ERP is used to avoid the pain and e-pense of fi-ing legacy systems %) All of the above Answer& % 'evel& Easy Page& 1)1 Response& All of the above are reasons for ERPs e-plosive growth.

Haag et al., Business Driven /echnology 1

2. Which of the following occurs when everyone involved in sourcing0 producing0 and delivering the company$s product wor#s with the same information? A) Eliminates redundancies ) !uts down wasted time !) Removes misinformation %) All of the above Answer& % 'evel& Easy Page& 1)1 Response& All of the above occur due to the use of an ERP system.

3. What are several different types of software0 which sit in the middle of and provide connectivity between two or more software applications? A) .iddleware ) Enterprise application integration middleware !) Automated business process %) e4business infrastructure Answer& A 'evel& Easy Page& 1)+ Response& /his is the definition of middleware.

5. What represents a new approach to middleware by pac#aging together commonly used functionality0 such as providing prebuilt lin#s to popular enterprise applications0 which reduces the time necessary to develop solutions that integrate applications from multiple vendors? A) .iddleware ) Enterprise application integration middleware !) Automated business process %) e4business infrastructure Answer& 'evel& Easy Page& 1)+ Response& /his is the definition of enterprise application integration middleware.

6. Who are the primary users of 7!. systems? A) 7ales0 mar#eting0 customer service ) Accounting0 finance0 logistics0 and production !) !ustomers0 resellers0 partners0 suppliers0 and distributors %) All of the above Answer& ! 'evel& Easy Page& 1)+ Response& /he primary users of 7!. systems are customers0 resellers0 partners0 suppliers0 and distributors.

(. What are the primary business benefits of an ERP system? A) 7ales forecasts0 sales strategies0 and mar#eting campaigns ) .ar#et demand0 resource and capacity constraints0 and real4time scheduling !) 8orecasting0 planning0 purchasing0 material management0 warehousing0 inventory0 and distribution %) All of the above Answer& ! 'evel& Easy Page& 1)+ Response& /he primary business benefits of an ERP system include forecasting0 planning0 purchasing0 material management0 warehousing0 inventory0 and distribution.

Test Bank, Chapter 12

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19. Who are the primary users of ERP systems? A) 7ales0 mar#eting0 customer service ) Accounting0 finance0 logistics0 and production !) !ustomers0 resellers0 partners0 suppliers0 and distributors %) All of the above Answer& 'evel& Easy Page& 1)+ Response& /he primary users of ERP systems are accounting0 finance0 logistics0 and production.

Test Bank, Chapter 12