HERNANI JIMENEZ (819) 555-1234 E-mail: hernani07@yahoo.com Objective: FuncionB SUMMARY OF QUALIFICATIONS 1. 2. 3. 4.

Over 4 years of experience in the chemical engenieer. Speak/Write/Read language1, language2, language3. Excellent at something. Proven ability to do someotherthing. Adobe Photoshop, cc:Mail, Dial Up connections, DICOM, DOS, Exchange, File Servers, FTP, HTTP, Informix, Internet, ITL Enabler, Lotus Notes, Macromedia Action!, Mail Servers, Medical Digital Images archiving, transmission, visualization and printing, MS-Access, MS-Office, MS-Project, Netscape, Networking, Outlook, PACS, PC Remote (Remote Desktop Support), POP3, Printer Servers, SMTP, SQL Enterprise Manager, SQL Query Analyzer 8.00, Software Testing: Black box, functional, regression, load, performance and smoke, TCP/IP, Telecommunications, Terminal Services, Transact SQL, Unix, Visual Basic, Windows 2000 Advanced Server, Windows 2000 Professional, Windows 95, Windows for Workgroups, Windows NT, Windows XP. Hardware troubleshooting.

RELEVANT EXPERIENCE FuncionA 1. Provided first-line technical support for PCs printers, terminals, and software problems via telephone, fax, e-mail and person to person. 2. Occasionally traveled to customer sites for troubleshooting or installation of products. 3. Provided internal technical support. 4. Tracked and documented all technical support calls received. 5. Supported of all customers' computer enquiries. 6. Ensured courteous, prompt service to clients with computer problems. 7. Assisted customers with installation and configuration of products. 8. Provided guidance, assistance, coordination & follow-up on client questions & resolves complex problems or malfunctions of systems applications and software. 9. Shared solutions with clients and helped them support themselves, where possible. FuncionB 1. Provided Second level support for end customer issues during normal business hours and on-call support outside of business hours. 2. Ensured proper documentation was produced to help end user and first level support properly understand and use the system.

3. Created operational SQL procedures and scripts to maintain and manage data. This often included SQL analysis and scripting and various manipulations of data. 4. Troubleshoot customer problems remotely. 5. Took business requirements and translated them into configuration needs, then implemented configurations into client offerings. 6. Liaised with management to develop configuration requirements. 7. Troubleshoot issues and documentation of findings to provide to development for investigation. 8. Provided guidance, assistance, coordination & follow-up on client questions & resolves complex problems or malfunctions of systems applications and software. 9. Researched, analyzed and determined the causes of system problems. 10. Ensured that appropriate follow-up takes place so that long-term solutions are implemented; 11. Documented support calls and their resolution so client support is repeatable. 12. Created clear troubleshooting & information gathering guidelines for each product & client installation. 13. Shared solutions with clients and helped them support themselves, where possible. 14. Made recommendations for initiatives to increase customer satisfaction, and reduce the cost and time of service delivery. FuncionC 1. Prepared test cases and test plans accordingly to product purpose, specifications and application. 2. Determined and described best test scenarios to validate the quality of new functionality. 3. Designed and maintained test plans scenarios and cases to report all testing activities and results. 4. Installed and configured software, hardware and the operating system in preparation for testing. 5. Developed and executed manual functional, regression, load, performance and smoke testing. 6. Executed manual acceptance testing to ensure that product meets the business requirements as well as functional specifications. 7. Investigated and reproduced reported defects. 8. Prepared test reports and log defects in sufficient detail for reproduction. 9. Identified, investigated, reported and tracked bugs to closure. 10. Offered suggestions for improvement. 11. Participated in the development of testing processes. 12. Participated in the discovery and escalation of significant issues and risks. 13. Wrote release notes and related documentation. FuncionD 1. Commercialized digital medical imaging devices and supplies (PACS, Medical Printing Devices and films and Computed Radiography equipment)

2. Accomplished monthly and annual goals working along with Sales Representatives and dealers. 3. Achieved sales goals through providing quotations and following up with prospects and existing customers. 4. Executed product demonstrations. 5. Provided direct technical pre-sales support of digital medical imaging products to sales team. 6. Expert in client product set to include all systems, parts, options and accessories for the product line. 7. Evaluated customer need based on description of customer environment and ability to offer full client solution with complete configuration. 8. Worked closely with sales teams to provide full client support and solutions. 9. Accurately managed and tracked projects to establish and build long term relationships with customers. 10. Investigated and responded to customer inquiries, concerns and complaints. 11. Provided in-depth knowledge of digital medical imaging products features and functionality in support of the marketing and sales efforts. 12. Collaborated with the sales staff to organize and develop presentation materials 13. Maintained and tailored the sales system in preparation for demonstrations 14. Gathered information from prospects and consultants in order to tailor the system and presentations to meet their needs. 15. Assisted the sales and marketing staff in prospecting activities. 16. Communicated customer product enhancement requests to Marketing department. 17. Successfully installed the first Computed Radiography Device in Argentina. 18. Key team member that increased installed base of medical laser printers by a 100% between 1997 and 1998. 19. Accomplished the goal of keeping market share at 75%, with average monthly sales of US$ 50K in 1999 20. Effectively calibrated over 20 AGFA medical laser printers to use Kodak film. WORK HISTORY June, 2005 Present FuncionASomecompany1 - Ottawa, ON June, 2004 May, 2005FuncionB Empresa1 - Buenos Aires (Argentina) May, 2001 Jun, 2004 FuncionAEmpresa2 - Buenos Aires (Argentina) 2000 2001 FuncionC Empresa3 - Buenos Aires (Argentina) Feb, 1997 Nov, 1999 FuncionDEmpresa4 - Buenos Aires (Argentina) Oct, 1993 Jan, 1997 FuncionB Empresa5 - Buenos Aires (Argentina) EDUCATION AND TRAINING Degree in Something1 - UNIVERSIDAD ARGENTINA 1993 Degree in Something2 - UNIVERSIDAD ARGENTINA 1992 Professional seminars, workshops and training sessions 2001Curso de Especializacion 1, Buenos Aires (Argentina) 2001Curso de Especializacion 2, Buenos Aires (Argentina)

1999Entrenamiento Corporativo 1, San Francisco (USA) 1999Entrenamiento Corporativo 2, Minneapolis (USA) 1998Entrenamiento Corporativo 3, Rochester (USA) 1998Entrenamiento Corporativo 4, Dallas (USA) 1997Entrenamiento Corporativo 5, Guadalajara (Mexico) 1997Entrenamiento Corporativo 6, Dallas (USA) 1995"Curso de Especializacion 3", Vantan Dennoh Intelligence College. Tokyo (Japan) Curso de Especializacion 4, Prof. Masayuki Ida (Aoyama Gakuin University), 1995 Buenos Aires Curso de Especializacion 5, Prof. Mitsuo Takahashi (Tsukuba University), 1995 Buenos Aires 1994"Curso de Especializacion 6", Buenos Aires (Argentina) COMMUNITY INVOLVMENT Summer 2005Volunteer Job NameOutrePlace - Gatineau QC