Alfredo Serrano

Laveen, AZ 85339 aserrano2854@yahoo.com Home (630) 240-6807

Qualification Highlights Technology Sales Channel development Sales pull through Account Management Sales Engineering Team Leadership Product Design Support Project Management Product Development Excellent Presentation skills Quota Attainment Training

Professional Experience inContact

Position: Sr. Sales Engineer: inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterpriseclass telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances Responsibilities: As a Senior Sales Engineer I helped customers improve client interactions and impact key metrics making their operations more efficient and effective. As SE I helped customize process based applications and allowed them to realize significant performance benefits by creating process driven customer dialogues. Accomplishments: Designated Subject Matter Expert for BroadSoft Services As a Team has met or exceeded sales quota EVERY quarter 2013 Designed complex enterprise communications solutions for Call Centers domestically and globally Translated IT requirements into Enterprise Class Cloud Solutions, assisting in the closing of business. Pro-actively identified savings for Enterprise clients and worked with account managers to use the savings to incentivize new contracts for additional services; in one case, identified >$100k in savings, which was later combined into a new $400k contract for next generation strategic telecommunication services Designed solutions that resulted in signed multi-year contracts for large BPO clients. Helped to close multiple deals by effectively communicating the value proposition and solution through product demos and presentations Helped quote and win 2 RFPs during the year 2013 Call Center By developing strong technical relationships within current customer sites, was able to identify and close additional services for inContact. Ensure successful customer proof-of-concepts (POC's).

Laveen, AZ (HQ-SLC)

01/2013- 01/2014

Airband Communications
Position: Sr. Sales Engineer

Chicago, IL

02/2009 01-2013

Leading wireless broadband / VoIP service provider with carrier grade networks across seven states. Airband delivers fast reliable and secure business solutions, high speed internet and transport services including Hosted VoIP/SIP trunking through a BroadSoft Switch. Airband also delivers Cloud based applications for the call center.

Accomplishments: Managed the technical development of national partners in designing, installing and supporting the Airband IP telephony solution. Provided IP telephony training for 135 partners nationwide Managed a $5 million project to upgrade a major insurance companys network inf rastructure from ATM to Wireless Transport Lead Engineer for Las Vegas based hospital consisting of an over 1500 user facility to include NetWare to NT migration, desktop and server upgrades - completed 2 months ahead of schedule thus saving $175,000 without adding additional resources to the project. Helped close $ 2.8 million in sales in 2012 (140% of quota). Helped close $ 1.8 million in sales in 2011 (225% of quota). Managed a 5000 seat implementation Promoted from Sr. Sales Engineer to Principle Sales Engineer Received the Extra Mile award

BlueNote Networks Inc.

Position: Sr. Sales Engineer

Chicago, IL

01/2006- 02/2009

BlueNote Networks, Inc. offers communications-enabled business applications. Its Session Suite business communications platforms deliver voice, video, and other real-time interactive communication services to enterprise users. The company enables an enterprise to deliver calling features and services, such as integral voicemail and conferencing to distributed Internet-connected users. The Web Service APIs that enable organizations to build business processes, applications, and Web sites. Its products also include Web Caller, a telephony client suited for a variety of applications, including portals, kiosks, customer-facing Web sites, Web 2.0 and thin client software as a service solution integrates telephony functions with business applications. Accomplishments: Enterprise accounts penetrated from trials to closed Accounts: o Morgan Stanley o Raytheon Company o Fidelity (FESCO) o Amtrak o Visa USA o First Data Led teams consisting of technical, business and vendor members, coordinating critical hardware and software maintenance issues and chronic problem resolution. Balanced business requirements with technical needs. Analyzed requirements and negotiated telecommunications contracts with major telecommunications carriers including multi million dollar contracts. This program saved the company over $1M in lease cost over a 2 year period. Help design/sell/assist in the closure of Fortune 1000/ Global 1000 Multinational accounts :

IVS, Integrated VoIP Solutions

Position: Technical Sales Manager

Chicago, IL

08/2003 01/2006

Integrated VoIP Solutions offer a suite of VoIP services. Integrated VoIP Solutions is a network consulting and engineering firm that specializes in building VoIP services from the ground up, focusing on small to medium size business. Expertise includes: VoIP Solutions, software integration and development, international and domestic network implementation, and eCommerce solutions. Integrated VoIP Solutions has direct relationships with several major VoIP wholesale service providers which enables us to provide some of the lowest VoIP prices. Accomplishments: Oversaw the development and release of MPLS-based IP VPN/VOIP service. Grew Frontiers Ethernet service revenue over 100% over 2 year period. Supervised the introduction of Peace of Mind, a bundle of services that included DSL high-speed Internet, enhanced technical support for computers and computer peripherals, and hard-drive backup. Coordinated the release of numerous enhancements to broadband Internet offerings such as a Managed Router service, and new business class DSL modem with integrated wireless capability

Skills: Wireless o (Cellular) o Fixed Wireless (Fixed, PTP, MPTP, Up to Gig Transport) o Applications and infrastructure / wireless solutions design WAN/LAN o Switching/routing/firewalls and active traffic concepts o Management techniques and tools including NATing/cashing/compression/network security including SSL and IPSEC Access Technology o Ethernet, Wavelength, Wireless Core Technology o IP, MPLS Data Center Design o High Availability, DR/BCP, Content Services Network Management o QoS o Scheduling Behaviors, o DiffServ, o IP Precedence, o Traffic Shaping o Voice Technologies TDM, VoIP, PBXs, IP Centrex Education: California State University Bachelor of Arts DeVry Institute of Technology Digital Electronics Technician