Documente Academic
Documente Profesional
Documente Cultură
ON
INCREASING MARGIN BY PROVIDING
OPPORTUNITIES FOR INSURANCE
ADVISORS
AND PARTNERS
FOR
BIRLA SUNLIFE INSURANCE
TABLE OF CONTENT
S.R. NO
TOPICS
PAGE NO.
EXECUTIVE SUMMARY
INDUSTRY PROFILE
COMPANY PROFILE
15
PRODUCTS
22
RESEARCH OBJECTIVE
37
RESEARCH METHODOLOGY
38
ANALYSIS OF INFORMATION
42
LIMITATION
57
10
58
11
SUGGESTATION
61
12
REFERENCES/BIBLIOGRAPHY
67
13
ANNEXURE
68
Executive Summary
This Project report title has been undertaking a part as per Post Graduate Program of out
college in Birla Sun life insurance company Limited Mathura.
Secondary Objective
To convert these potential prospect into insurance advisor for the firm.
This has been a learning project in the beginning my focus was on collecting
information about Birla sun life insurance and its competitors. This involved an
intensive survey of the market.
Research Methodology
A questionnaire was designed keeping view the objective of research. Research method
was undertaking.
Sample Size of around 200 responded was decided which include tax consultant ,C.A,
insurance agents M.R, house wives, students, share brokers, and sales persons.
Value Added Service (VAS) emerged as very important factors as most of the
companies is not making much of revenues from VAS. So it was necessary to
understand the value added services which the various companies were offering.
This selling experience was very important from the point of view of the outcome of the
project. These selling skills provided by the college together with the insight received
from the survey helped me in selling the companies plan.
The final part of the project involved formulating strategies as per customer replies.
Some of the customer expectations cannot been meet possibly because of the complexity
involved in the industry. However this information has been passed on to my seniors
over these and they has assure me that we will look into those matters.
The conclusion of the research was the Birla sun life insurance is very powerful and well
known brand in the market. They have created for themselves very good positions and
trust in the mind of customers.
1.0
INTRODUCTION:
1.1
insurance with good returns! As life insurance people are not making these plans,
they are not very popular in large numbers.
The concept involved in these unit or equity linked policies is that as the major part
of your premium amounts paid over a period of years is invested in equities and
other capital market instruments year after year, the return when it comes will not be
affected very much by inflation as it happens in a maturity value of the policy in any
average life insurance policy for the same period. Of course, the insulation against
inflation is the insulation against inflation is subject to the usual investment risks and
the investments performing reasonably well.
The idea of linking insurance benefits to the performance of units was first tried for
annuities. The annuity benefit was for a fixed number of units, the value of which
depended upon the market value of a portfolio of equity assets. The teachers
insurance and annuity association in USA first introduced this method in 1952 to pay
the annuities in collaboration with the college retirement equity fund. The insurance
companies could not follow this method to extend the benefit to the general public
due to legal obstacles and funding problems till 1964. In 1959 the US supreme court
ruled that such insures will be subject to the regulation of securities and exchange
commission (SEC) only in 1964 the SEC permitted insurance companies to
introduce such annuities.
Each groundwork for successfully operating unit-linked life insurance policies was
first made in Holland, Netherlands, Canada and UK.
However, life insurance contracts linking to the performance of units came only in
1976 in USA. The SEC ruled that life insurance contracts with an equity base would
be subject to the securities act of 1933-34 and investment company act 1940. The
agents selling such policies were also to take special licenses.
While it is called Unit- linked life insurance policy inUK it is called Variable
insurance contracts in USA. It is rightly called variable because both the
premiums and the benefits under the policy are variable according to eh choice of
the policyholder. What is paid under the policies is the returns on the performance of
the chosen equities and not a fixed sum as in an ordinary policies. The majority of
them are whole life plans.
Basically, in USA, it offers the life insurance coverage combined with a tax- differed
investment feature. Your premium payment are spent on three things:
In our country, however, only the IRDA regulates this policy and the investment of
the premiums collected under the policies. Also it is enough if the selling agent has
passed the basic IRDA insurance license examination. No special qualifications are
need by the agent and SEBI does not have any control over the designing of or
illustration prepared by the insurance companies in selling such policies.
1.2
1.2.1
THE ADITYA BIRLA GROUP: Aditya Birla, a name that evokes all that is
positive in business and life. It typifies integrity, quality, performance, innovation,
perfection and above all, character.
In operation for over 50 years now, the Aditya Birla Group is one of Indias largest
business houses. A highly respected and admired group, rooted in performance
9
ethics based on value creation for its multiple stakeholders. The Aditya Birla
Groups operations span over 40 units across 18 countries, anchored by a 72,000
strong committed workforce, a group turnover exceeding Rs.27, 000 crore, an asset
base which exceeds Rs.20, 000 crore and a market capitalization of over Rs.13, 000
crore spread over 7 lac shareholders. Known for its rack solid fundamentals it
nurtures a culture where success does not come in the way of the need to keep
learning afresh to continue innovating and to carry on experimenting.
Being one of the largest corporate houses in India, and Aditya Birla Group enjoys a
dominant position in all the sectors in which it operates. It is the worlds largest
producer of viscose staple fibre, largest single location aluminum plant and the
largest single location refiner of palm oil. Whats more, it is the second largest
producer of insulators and the fifth largest producer of carbon black in the world.
In India, the group is the single largest producer of viscose filament yarn, aluminum,
white cement and the third largest in grey cement. Not to mention, the recognition of
being the market leader in the ready to wear branded apparel segment with brands
like Allen solly, Louis Phillip, van heusen and peter England.
The flagship companies of the Aditya Birla Group include some of the largest and
most respected companies in India such as grasim industries limited, Hindalco
industries limited, Indian Aluminum Company limited, Indian Rayan Industries
Limited, Indo Gulf Corporation Limited. The Group has larged power relationship
with large corporations like Hindustan Petroleum, Tata, Powergen Plc and AT&T.
The group fosters a culture that promotes excellence and rewards entrepreneurship.
It endeavors to make the workplace a source of creativity, innovation and selffulfillment for its employees. Nurturing a corporate culture imbedded with a high
level of commitment and a sense of shared destiny.
10
The mission of the Aditya Birla Group is creation of value for its customers,
shareholders, employees and the society at large.
1.2.2. SUN LIFE FINANCIAL: Sun life financial is a leading international financial
services organization. With a history that dates back to 1871, Sun life financial
has evolved from a single mutual life insurance to one of the most highly rated
insurance and wealth management institution in the world. Sun life financial
knows its value lies in more than assets and history. It also lies in the culture of
the integrity and the pursuit of excellence that have marked all of the
organization endeavors. Today the sun life financial group of comp anise and the
partners are represented globally in Canada, the United States, the Philippines,
Japan, Indonesia, India and Bermuda.
In March of 2000, Sun life financial services of Canada, inc, Sun life financiers
parent company, listed its shares on stock markets in Toronto, New York, London,
and Philippines. This new access to shareholders equity provides Sun life financial
with even greater opportunities to grow around the world.
The Sun life financial group of companies around the world, offer innovative and
practical financial solutions to individuals and corporations:
Investment Management
Sun life assurance Company of Canada, sun life financiers primary insurance
business, has excellent ratings with the worlds top ratings agencies. With assets
under management as on September 30, 2000 totaling more than CDN$345 billion, it
ranks amongst the largest international financial services organizations in the world.
11
Sun life financial enjoys independent rating that place us at the top of the financial
sector in North America.
1.2.3
1.2.4
INTEGRITY
TRANSPERENCY
CUSTOMER FOCUS
EXCELLENCE
INNOVATION
MERITOCRACY
1.2.6. OUR FEATURES: Our unit-linked flexi products are based on universal life
platform, catering to the customers twin needs of insurance and investment. Our
12
customers have appreciated these products, which have the beneficial features of
life insurance, mutual funds and banks. Some of these features are described
below:
1. PROSPECTS
GURANTEES :
According to their risk appetite, the customers can choose out of three
investment options, viz, protector (Representing a low risk portfolio), Builder
(Medium risk portfolio) or Enhancer (High risk portfolio) with guaranteed
returns fund, at present ranging from 3%-6%. The flexibility of changing the
investment option initially availed by them is also available.
option of paying any amount of premium, any number of times (within a policy
year) irrespective of the mode. Traditional products available in the market do
not offer such a facility.
4. BUILT-IN GUARD AGAINST UNITENDED LAPSATION: These products
provide continuity of risk coverage for a long time even if the premiums remain
unpaid. The continuity of risk is ensured with the help of monthly recovery of
cost of insurance and automatic premium advance facility. A policy can lapse if
and only if the policy fund pertaining to the individual policy becomes negative.
benefit is sacrosanct and and remains uniform throughout the tenure of the
policy. In case of death, the face amount as well as the policy fund representing
the saving portion in the premium is payable.
6. ACCELERATED
PAYMENT
OF
PREMIUM
POSSIBLE :
b.
c.
14
The industry presents a huge opportunities life insurance penetration, for instance was at
an abysmal 18% of the insurable population. However private players have had to rise to
many challenges. They were faced with attitudinal barriers towards the category and the
perception that insurance was only a tax-saving tool. Insurance had lost its basic
relational: protection. It wasnt surprising then that its potential lag frozen and
unexploited. The challenge for private insurance players was to change the established
category driver and get customers to evaluate life insurance as an investment cum
protection tool.
15
16
Companies Act, 1912 made it necessary that the premium rate tables and periodical
valuations of companies should be certified by an actuary. But the Act discriminated
between foreign and Indian companies on many accounts, putting the Indian companies
at a disadvantage.
The first two decades of the twentieth century saw lot of growth in insurance business.
From 44 companies with total business-in-force as Rs.22.44 crore, it rose to 176
companies with companies many financially unsound concerns were also floated which
failed miserably. The Insurance Act 1938 was the first legislation governing not only life
insurance but also non-life insurance to provide strict state control over insurance
business. The demand for nationalization of life insurance industry was made repeatedly
in the past but it gathered momentum in 1944 when a bill to amend the Life Insurance
Act 1938 was introduced in the Legislative Assembly. However, it was much later on
the 19th of January, 1956, that life insurance in India was nationalized. About 154
Indian insurance companies, 16 non-Indian companies and 75 provident were operating
in India at the time of nationalization. Nationalization was accomplished in two stages;
initially the management of the companies was taken over by means of an Ordinance,
and later, the ownership too by means of a comprehensive bill. The Parliament of India
passed the Life Insurance Corporation Act on the 19th of June 1956, and the Life
Insurance Corporation of India was created on 1st September, 1956, with the objective
of spreading life insurance much more widely and in particular to the rural areas with a
view to reach all insurable persons in the country, providing them adequate financial
cover at a reasonable cost.
18
Some of the important milestones in the life insurance business in India are:
1818: Oriental Life Insurance Company, the first life insurance company on Indian soil
started functioning.
1870: Bombay Mutual Life Assurance Society, the first Indian life insurance company
started its business.
1912: The Indian Life Assurance Companies Act enacted as the first statute to regulate
the life insurance business.
1928: The Indian Insurance Companies Act enacted to enable the government to collect
statistical information about both life and non-life insurance businesses.
1938: Earlier legislation consolidated and amended to by the Insurance Act with the
objective of protecting the interests of the insuring public.
1956: 245 Indian and foreign insurers and provident societies are taken over by the
central government and nationalized. LIC formed by an Act of Parliament, viz. LIC Act,
1956, with a capital contribution of Rs. 5 crore from the Government of India.
The General insurance business in India, on the other hand, can trace its roots to the
Triton Insurance Company Ltd., the first general insurance company established in the
year 1850 in Calcutta by the British.
19
Some of the important milestones in the general insurance business in India are:
1907: The Indian Mercantile Insurance Ltd. set up, the first company to transact all
classes of general insurance business.
1957: General Insurance Council, a wing of the Insurance Association of India, frames a
code of conduct for ensuring fair conduct and sound business practices.
1968: The Insurance Act amended to regulate investments and set minimum solvency
margins and the Tariff Advisory Committee set up.
1972: The General Insurance Business (Nationalization) Act, 1972 nationalized the
general insurance business in India with effect from 1st January 1973.
107 insurers amalgamated and grouped into four companies viz. the National
Insurance Company Ltd., the New India Assurance Company Ltd., the
Oriental Insurance Company Ltd. and the United India Insurance Company
Ltd. GIC incorporated as a company.
20
Insurers
Insurance industry, as on 1.4.2000, comprised mainly two players: the state insurers:
Life Insurers:
21
General Insurers:
Reinsure)
GIC had four subsidiary companies, namely ( with effect from Dec'2000, these
subsidiaries have been de-linked from the parent company and made as independent
insurance companies.
1.
2.
3.
4.
22
23
24
BSLI Platinum Advantage, BSLI Dream Endowment Plan, BSLI Money Back Plus
Plan, BSLI Guaranteed Bachat Plan, BSLI Bachat Endowment Plan, Bachat-Money and
Classic Endowment Plan.
Health Plan: Slightly different from health insurance, health plan provides cover for
surgery costs, critical illness. A lump sum is paid irrespective of actual hospital bill.
BSLI Health Plan and BSLI Universal health Plan are Birla Lifes health plans.
Distribution Network:
Birla Sun Life Insurance has extensive network of 600 branches and 175000 empanelled
advisors.
Financial Information:
The total gross premium earned for the half year ended September 30, 2010 was Rs
25,935 million. The profit after tax for the same period is Rs 292 million. A total of
2761 claims were made during the period out of which 2408 claims were settled and 180
claims were rejected.
Marketing Campaign:
Birla Sun Life has signed up with Indian cricketers namely Yuvraj Singh, Virender
Sehwag, Suresh Raina and Rohit Sharma as its brand ambassador. The ad campaign
focuses on insecurity of successful cricketers saying Jab tak balla chalta hai, thaat
chalta hain. Warna What Birla Sun Life wants to communicate is well
thought out plans could go wrong its better to be ready.
Birla Sun Life also launched a website called www.notjobsbutpassion.com which has
career advice for children as part of their campaign to awaken customer for the need of
child plans.
Distinctions:
Birla Sun Life Insurance Company Ltd. (BSLI) won the prestigious Good Corporate
Citizen Award from Bombay Chamber of Commerce and Industry for the year 2009-10
under the category of Banking and Financial Institutions.
26
ICAI Awards for Excellence in Financial Reporting, Awarded a Silver Shield in the
Insurance category by the Institute of Chartered Accountants of India (ICAI) for the
financial year ended 31st March, 2009
Outlook Money Awards 2004 BSLI - Best Life Insurer (Runner Up) 2004
TROPHY.
The 8th Asia Insurance Industry Awards 2004 - Birla Sun Life Insurance was
among the top five nominees in the category.
The Indo-Canadian Business Chamber- BSLI awarded for its 'Successful
Performance' for 4 years April 2005.
27
28
1.3
Maharaja G.Singh
AUDIT COMMITEE
Mr. B.N. Puranmalka
30
Mrs.K.Gupta
Mr. A. Fenn
Mr. S.Shah
EXECUTIVE COMMITTEE
Mr. S.K.Mitra
Apart from the above committees overseeing the business operation, the CEO and
CGO certify the audited accounts of the company and company secretary submits a
compliance certificate.
Mr. E.N.Goveia
Mr. P.Nandagopal
Anjana Grewal
Jaskirat Kaur
Snehal Shah
K.S.Gopalkirshnan
(actuary)
32
Mr.
Birla sun life insurance provides individual as well as group life insurance solutions aimed at the corporate sector.
33
34
35
1.4.2 GROUP PLANS: Birla sun life insurance Company offers number
of group plans, which can be, described below1.4.2 GROUP GRATUITY SOLUTIONS: It works for your future group
gratuity addresses the need of prudent financial management for a
progressive corporate house. The unique benefit being it provides
market-linked returns that present an opportunity for capital
appreciation in the long term. Besides when the fund yields better
returns, it decreases the contribution to the fund in the years.
1.4.3 GROUP SUPERANNUATION PLAN: Retire in comfort- Birla
sun life insurance offers group superannuating plan as a retirement
solution for employees. The plan has benefits that empower both the
employer and employee. The contribution is invested in unit-linked
funds yielding market-linked returns to meet your future needs
efficiently.
Additionally
original
principal
contribution
is
36
37
Retirement/Pension Plan
Retirement/Pension Plan
Retirement/Pension Plan
Retirement/Pension Plan
Child Plan
Child Plan
Child Plan
Term plan
Term Plan
Term Plan
38
BSLI Bachat-Money
Health Plan
Health Plan
To study the market and find out the prospects who are willing and capable of joining
the work force team of Birla Sun Life Insurance Company Limited and there by helping
39
the company in increasing its business and scaling new heights in the Insurance
business.
40
Research Methodology
Research Objective
41
Assumption Statements
It has been assumed that the sample of 100 respondents represent the whole
population.
Research Approach
The research conducted is a descriptive research. Descriptive research include survey
and fact finding enquiries of different kinds. The major purpose of descriptive research
is description of the sate of affair as it exists at present.
Research Method
Research method refers to behavior and instruments we use in performing research
operation.
The research method is used:
42
Data Source
Primary data (which is collected by the researcher himself on a first hand basis)
The data source used for the study conducted at Birla sun life insurance was both
primary and secondary data.
Primary data by self.
Secondary data by telephone directory, references, and other sources.
Sample Method
The sampling method, which is adopted, is random sampling.
Data Analysis
The analysis of survey has been done on % basis.
Sample Plan
Sampling Unit:The sample unit in the case will be other insurance companies
competing
in private insurance market.
Universe All the graduates of the minimum age 21.
Sample Size : 100
Sampling Method purposive sampling sample is decided will in advance, which will be
studied for the project.
43
Applicability of methodology
To study the market potential of the
project
44
4
5
sample size
To organize and conduct the field Personal interview through structured
work
primary data
To process and analysis the collected To study the perception and pains of
data
To prepare the research report
potential customers
Finding and analysis of the collected
information
45
S.NO
1
2
3
4
Qualification
12th
Graduate
Post Graduates
Professionals
Total
RESPODENTS
25
45
20
10
100
QUALIFICATION
46
12th Passed
Graduate
Post Graguates
Professionals
Result
In my survey, I have taken 100 sample size and give adequate representative to person
of all ages. Out of 100 respondents majority fall in graduate and least in professionals.
As do today due to being a part of Birla sun life is list preferred by Graduates.
MARITAL STATUS
Married
62
47
Unmarried
38
Unmarried
Unmarried
Married
Married
Result
Married ones gave more response as compare to unmarried. They want to earn more so
that they provide more facilities to their family members.
RESIDENCY IN MATHURA
92
48
S.NO
1
2
3
4
5
6
Profession
Insurance Agents
Service
Students
Professionals
House wife
Others
RESPODENTS
23
17
25
5
6
24
Result
In my survey I found 92% people live in Mathura more than 5 years. They have good
relation with peoples.
Resident in Mathura
less than 5
years
More then 5
years
49
In
su
r
O
th
er
W
ife
ts
H
ou
se
on
al
s
St
ud
en
an
ce
Pr
of
es
si
Ag
en
ts
Se
rv
ice
Series1
Result
Based on profession most of the people wants to work with BIRLA SUN LIFE. In that
study student gave more attention. Next to students others group comes.
15
NO
50
50
THINK
35
Yes
NO
THINK
Result
Although 50% respondents did not want with BIRLA SUN LIFE but 35% respondents
may take decision in favor which is positive sign for BIRLA SUN LIFE.
51
INSURANCE IN RURAL
RURAL
25
URBAN
75
AREA WISE
80
60
Series1
40
20
0
RURAL
URBAN
Result
75% of Insurance Agents work in urban area only. In my survey I found that rural
people want insurance but there are less no of agents with good product knowledge.
They need good advisor who can give them proper advice for investment.
52
S.NO
1
2
3
4
COMPANY
LIC
BABAJ ALLIANCE
BIRLA SUN LIFE
OTHER
Total
RESPODENTS
75
6
15
4
100
PURCHASING INSURANCE
PURCHASING INSURANCE
80
70
60
50
40
30
20
10
0
Series1
LIC
53
Result
75% customers are with LIC. This is because customers think LIC is Government
Company. But BIRLA SUN LIFE is on 2nd rank in overall performance. In private
players it maintains its rank 1st.
YES
15
NO
85
YES
NO
Result
54
Only 15% customers are regular investors and updated themselves with new policies.
85% customers are satisfied with 1 or 2 policies.
S.NO
1
2
3
4
BECAUSE FOR
TAX SAVING
INVESTMENT
RISK COVER
FUTURE
Total
RESPODENTS
51
19
25
5
100
55
Series1
20
10
0
TAX SAVING INVESTMENT RISK COVER
Result
56
FUTURE
PLANNING
In my survey I found that 51% people invest in Insurance because it is tax saving tool.
Only 25% people purchase insurance because it is life guard or risk reducer. Only 5%
S.NO
1
2
3
4
RESULT
AWARENESS
COMPETITION
SERVICE IMPROVE
EAT MARKET SHARE
Total
people invest for future.
RESPODENTS
60
10
23
7
100
57
AWARENESS AMONG
CUSTOMER
COMPETITION
IMPROVE SERVIVE
REDUCE LIC MARKET
Result
While in survey I found that after coming player in Insurance sector, awareness among
customer increased. Very few people thought they eat market share of LIC.
58
15
85
INSURANCE ADVISORS
RURAL INSURANCE
ADVISORS
URBAN INSURANCE
ADVISORS
Result
59
Unit Managers and Agency Manager mainly focus on urban area. They mainly recruited
for urban. But they forget that in rural there is less competition. Only 15% insurance
S.NO
1
2
3
4
AGE
18-25
25-35
35-45
45-55
ABOVE 55
advisors belong to rural.
RESPODENTS
7
38
28
17
10
60
Series1
18-25
25-35
35-45
45-55
Above 55
Result
In the age of 25 to 35 responsibly are increased. They want earn more and so they fulfill
their requirement easily. This age group is more concuss for their bright future.
S.NO
1
2
3
4
AGE
LESS THAN 10000
10000-15000
15000-25000
ABOVE 25000
TOTAL
RESPODENTS
10
25
45
20
100
60
40
Series1
20
0
S1
Less than 10000-15000 15000-25000 Above 25000
10000
Result
In my survey I found that 15000 to 25000 rupees per month can easily earn in insurance
sector. They said there is lot of money in insurance sector.
62
LIMITATION
All research studies are bound by certain limitation .this research studies on the identification of
channel
partners for life insurance business also had a few limitation which are as follows .
The cost and expenses for carrying out the research had to wear by ourselves.
Due to the limitation of time and money ,the sample size could not be exceeded more than 200
respondents.
Appointments from respondents were required in order to meet them. The respondents were
63
The respondents were not willing to disclose their family income and telephone number
The respondents had a felling that their personal information would not be kept confidential and
would be sold to some other company .so convincing the respondents for disclosing true
information was difficult.
Findings
Many people have answered for LIC because it is a govt. company and plans of
LIC are good. It is said by people who are surveyed for the recruitment.
Major respondents come in graduate group because they want to earn more
money and have secure future in terms of unit manager, trainer after completed
certain target.
64
Under based on occupation most of the respondents who are in students sectors
give more preference for insurance advisors.
In respondents BIRLA SUN LIFE who are in 40-60 yrs. Age group says that an
agent can earn more then 10000 per month which is highest scored answer.
As based on age wise group 20-30 yrs age people wants to join the company or
recruit with the company.
As based on occupation wise group most of the respondents want to recruit with
the company. In that study, others group persons comes.
Many Respondents dont know about BIRLA SUN LIFE so they replied
negatively. In that 63% respondents are there and rest are all wants respondents
want to join BIRLA SUN LIFE.
65
As area wise only 25% advisors belong to rural area where as 75% belong to
urban because unit managers give more attention towards to rural area.
Only 20% investors in BIRLA SUN LIFE belong to rural because numbers of
rural advisors are less and most of them focused on urban area only.
When I discussed with LIC insurance agent about the customers behavior, they told
me that more than 50% customers purchase insurance for tax benefit only. Only 25%
customers look insurance as risk cover BIRLA SUN LIFE deals with the High NetWorth Individuals (HNI) ,which are considered to very productive
BIRLA SUN LIFE deals with the High Net- worth Individuals (HNI), which are
considered to very productive.
I found that LIC gives more facilities like home loan, vehicle loan, phone bills etc. to
its good agents. But these facilities are not given by BIRLA SUN LIFE. So many
respondent want to work in Insurance but with LIC.
66
67
Conclusion
68
knowledgeable flexible sales manager, ICs etc. And they are working like family.
The companys aim is providing best services to its customers.
The close competition for Birla sun life is Bajaj Allianz and it is dominating
the organization in term of brand, awareness. So company has to make
efforts to make people aware about the services and advantages of The
company has to make sure about the proper use of facilities and Birla sun
life administration stationers Eg. Tale calling, fax, Xerox, pantry etc.
People are not ready to work with Birla sun life insurance the reason might
be commission structure plane or restrictions to the advisors with respect to
no. of policy plane per period.
69
SUGGESTION
The company should offer different facilities such as pay roll system, loan facilities at
0% interest, pension provision, office maintenance expenses etc for attracting different
age groups of individuals as the needs of each group vary from each other.
70
The existing commission structure of 22.5 %( average) for traditional products and 10%
for a mix of unit linked. Traditional products should be revised by 25% in order to
motivate the advisors because many companies like LIC, Bajaj Allianz, Max New York
Life Insurance etc provided such kind of commission structure.
Company needs to strengthen its image as the number one life insurance company in
India through aggressive sales promotion through local media, road shows, aware rural
about the importance of insurance through direct chat and recruitment of insurance
advisors. Company should try to recruit Gram Pradhan, Member of Gram Panchatya or
their family member because rural people listen these people.
All insurance companies offer similar benefits BIRLA SUN LIFE should introduce
benefits which are different from those of the competitors such as home loan, vehicle
loan facilities, laptop and computer facilities, training related IT, telephone and mobile
bill (depend on the work), pension facilities etc these would act as motivators for
individuals to join the companys distribution network.
BIRLA SUN LIFE should absorb the cost of license, training, IRDA examination for
individuals with a good profile such as doctors, CA, Income Tax Advisors, MR,
Insurance Agents etc.
71
The company should actively promote its business proposals because most of the people
are not aware of it .due to unawareness ,many people with good contacts and business
commitments would never be able to join the companys agency force or would join
some other life insurance company as their channel partners.
Company also needs to change the mindset of people that LIC is more reliable than
BIRLA SUN LIFE by showing its previous payment, claim and service records.
Unit manager should recruit rural advisors which increased the sales of company. Take
an example if a unit manager recruits 10 new advisors in rural in a year. If these advisors
will give average of 12 policies in a year. There are 5 unit managers in Mathura Branch
the total recruitment 50 new advisors in rural area. These advisor will sale 600 new
policies in a year. It increases the sale of 10%.
Unit managers are recruited as area wise. Some unit managers should appointed for the
rural area and some are for urban area. About 70% of Indian population lived in villages.
BIBLIOGRAPHY/REFERENCES
To complete this report I take the help of these:
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Side Visited
www.licindia.com
www.irdaindia.org
www.bsli.orgwww.BSLI.com
Search Engine
www.google.com
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Questionnaire
Name
Address
Phone No
Mobile No
74
E-mail Address
b) No
b)LIC
c) Bajaj Allianz
d) Other
b) Trust
c) Rate of return
d) Service
c) Providing more
value to customer
b) Business
b) No
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d) Professional
d) Future
8. Are you interested to work with Birla Sun life insurance?
a) Yes
b) No
9) If you are an advisor of Birla sun life insurance how much you will earn per month
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