GARY PARKER

PO Box 54, South San Francisco, California 94083 http://www.linkedin.com/pub/gary-parker/22/123/614 650.583.1503 Gary@FieldServiceEngineer.us
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FIELD SERVICE ENGINEER

Accomplished, solutions-focused professional with an exceptional record of performance involving analysis, troubleshooting, and resolution of complex issues in the development and maintenance of sophisticated medical devices and mechanical assemblies. Creative and resourceful problem solver with initiative, drive, leadership, and powerful communication skills. Extensive training in technology, safety, and quality auditing.

AREAS OF EXPERTISE:
Electronics, Medical Devices, Laser, Manufacturing, Quality Assurance, Optics, Testing, Field Service, FDA, Engineering, Digital Imaging, ISO 13485, Customer Service, Preventative Maintenance, Maintenance, Repair, Capital Equipment, Test Equipment, Laboratory Equipment, Equipment Installation, Technical Writing, Technical Support, Technical Documentation, Calibration, Maintaining Professional Relationships, Maintenance, Product Support, Technical Documentation, Highly Responsible, Medical Device, Research, Development, Electronics Repair, Electronics Engineering, Hardware Diagnostics, Troubleshooting, ISO 9000, Safety, Clean Rooms, Quality Auditing, Field Service Engineering, Field Service Engineer, Field Service Technician, Device History Records, Technician, DHR, cGMP FDA 21CFR Part 820.

PROFESSIONAL EXPERIENCE
M AUNA KEA TECHNOLOGIES, South San Francisco, CA Field Service Engineer, 8/2012 As sole US Field Service Engineer for the companys optical biopsy medical device (Cellvizio), provided expert onsite technical support for 105 medical laser systems at hospitals across 48 states. Key customers included NCI Cancer Centers, national military medical bases, Veterans Administration hospitals, and other leading institutions. Conducted extensive preventative maintenance testing, calibration, hardware integration, process development, training, troubleshooting and repair. Orchestrated field safety acceptance testing in accordance with OSHA requirements and FDA validation testing. Additional responsibilities included regular monitoring and maintenance at the national warehouse located in Chicago. Supported the Sales department and Clinical Managers. Fully trained in ISO 13485 (medical laser systems), IEC-60601-1; HIPAA trained and certified. Recognized for exceptional interpersonal, customer service, and troubleshooting skills and for the ability to accurately identify issues, propose solutions, and coordinate resolution. Oversaw service activities and preventive maintenance testing for entire US installed base. Implemented Key Preventive Maintenance Testing Schedule, which completely eliminated backlog of preventive maintenance testing in just six months. Strategically planned customer visits, contributing to 35% reduction in operating costs. Developed and wrote in-house factory procedures for dynamic / robust product testing, leading to a reduction in failures at hospital sites. Received employee recognition for consistently and effectively maintaining a heavy field service schedule with no supervision. Maintained flexibility to coordinate with HQ in France as required.
M-U-T AMERICA,

South San Francisco, CA Field Service Engineer, 8/2010 4/2011 Served as sole technical representative in the Western US for installation and maintenance of automated FDA-regulated automated blood laboratory equipment for this start-up company. Trained customer personnel on equipment operation. Provided development engineers with feedback and follow-up to support design Continued...

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changes or modifications to equipment. On-call 24/7 for emergency needs at customer laboratories. Primary interface between customers and the Service organization. Maintained parts inventory for entire region. Provided extensive analysis and performance monitoring on two advanced/prototype tube sorter model/options on loan to a potential key/prime customer. Delivered detailed reporting used to refine specifications and enhance final working systems, leading to purchase agreements for both systems. Creatively used iPhone movie capabilities to capture occurrences and exact locations of intermittent errors on prototype options, solving a question that led to improvements. Assured financial stability in the region by promoting service agreements and more. Provided Marketing with strong leads on many business options. GENERAL ELECTRIC HOMELAND PROTECTION, INC., San Francisco, CA Field Service Engineer, 10/2008 4/2009 Provided rapid response to Urgent Priority 1 calls for non-functioning CT explosives detection systems. Repaired and requalified airport bomb detection scanners. Prioritized other service requests to ensure attention to critical needs. Maintained high security confidential and sensitive government background clearance. Coordinated regular preventive maintenance on five high-value systems in compliance with all directives. Dramatically improved organization in tool rooms, supply rooms, and offices to streamline operations and create greater efficiency. Devised and implemented numerous safety procedures for unrecognized risks that prevented serious injury or damage to complex, high-value equipment. Eagerly participated in extensive overtime during critical period, using off-peak hours to address FAA / TSA concerns and helping GE to earn valuable contract extension. RELIANT-TECHNOLOGIES, INC., Mountain View Jose, CA Customer Service Technician, 6/2007 5/2008 Key contributor to extensive upgrade initiative involving Fraxel medical laser equipment. Service required tear down, re-test, re-assembly, and troubleshooting of electrical, mechanical, and optical systems. Additionally prepared international upgrade kits for assembly and test by foreign contractors. Held accountability for testing and repair on defective equipment. Maintained comprehensive ISO and FDA documentation. Reorganized and overhauled storage customer service areas and, identifying and resolving problems that transformed these areas and increased safety and productivity. Contributed to resolution of a fatal error affecting more than 50% of systems. Recognized by management for outstanding accuracy and work quality. Selected to train new hires in processes and standards for testing and documentation. Exceeded customer upgrade commitments each quarter. Suggested product cost reductions through simple changes to Bill of Materials practices that resulted in annual savings of approximately $200k. SPECTRA-PHYSICS LASERS, Mountain View Jose, CA Senior Test Technician, 1/2004 1/2007 Built, aligned, tested, calibrated and troubleshot Q-switched pulsed lasers and CW continuous wave lasers. Conducted comprehensive company-wide Internal ISO Audits, Laser Safety Audits, General Safety Audits, and Cleanroom Housekeeping Audits. Overhauled two Manufacturing Engineering supply rooms, rectifying serious safety issues. Consistently stayed ahead of manufacturing time standards. Earned Certified Quality Auditor certificate following 10-week program of study.

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CARL ZEISS MEDITEC - ALCON LABS, Dublin, CA Senior Test Technician, 7/2002 10/2003 Provided critical contributions to launch of Alcon LADARwave Custom Cornea Wavefront system, which makes detailed measurements of aberrations in the human eye. Independently integrated complex opticalelectrical instrumentation, working from engineering drawings and specifications. Components included precision optical system and supporting electronics. Trained and certified assemblers and technicians on test and assembly procedures within Demand Flow Technology Manufacturing environment. Ensured full compliance with ISO, FDA, and cGMP procedures. Appointed Manufacturing Floor Auditor. Identified source of contaminations on critical optics, removing obstacle to schedule. Relocated during final launch phase to customer facility in Orlando, FL, providing close attention that was instrumental in achieving successful early product introduction. * * * Additional Experience * * * Cutera Medical (Altus Medical), Senior Test Technician, 7/2001 5/2002 Lumysis Medical Imaging | Lead Test Technician | Quality Assurance Technician, 5/1990 2/2001

EDUCATION & SKILLS

BS in Business Administration CENTRAL CONNECTICUT STATE UNIVERSITY, New Britain, CT Advanced Electronic Technician US NAVY ADVANCED ELECTRONICS SCHOOL, Great Lakes, IL Quality Auditor Training American Society for Quality (ASC) Selected Technical Proficiencies: Windows, UNIX, Oracle Database Systems, ASK, Reflection for HP, Peoplesoft, Word, Excel, Access. Specialized equipment including Oscilloscope, Optical Viewer, DVM, Beam Profiler, Micrometer, Microscope, Power Meter, Digital Multimeter, Voltmeter, Particle Counter, Chart Recorder, RF Meter, Photo Diode, Power Supply, X-ray Equipment, Densitometer, Signal Generator, Hi-Pot Test, EE-Prom Burner, Thermal Meter, Radiation Meter, Heavy Duty Winch

KEYWORDS
Electronics, Medical Devices, Laser, Manufacturing, Quality Assurance, Optics, Testing, Field Service, FDA, Engineering, Digital Imaging, ISO 13485, Customer Service, Preventative Maintenance, Maintenance, Repair, Capital Equipment, Test Equipment, Laboratory Equipment, Equipment Installation, Technical Writing, Technical Support, Technical Documentation, Calibration, Maintaining Professional Relationships, Maintenance, Product Support, Technical Documentation, Highly Responsible, Medical Device, Research, Development, Electronics Repair, Electronics Engineering, Hardware Diagnostics, Troubleshooting, ISO 9000, Safety, Clean Rooms, Quality Auditing, Field Service Engineering, Field Service Engineer, Field Service Technician, Device History Records, Technician, DHR, cGMP FDA 21CFR Part 820.