Documente Academic
Documente Profesional
Documente Cultură
SYMPTOMS
When you try to install a program, such as Microsoft Plus! for Windows XP or Microsoft Office 2003,
in Microsoft Windows XP, you may receive the following error message:
CAUSE
This issue may occur when both the following conditions are true:
damaged.
RESOLUTION
HKEY_CLASSES_ROOT hive in the Windows registry. In some cases, you may also have to
steps that tell you how to modify the registry. However, serious problems might occur if
you modify the registry incorrectly. Therefore, make sure that you follow these steps
carefully. For added protection, back up the registry before you modify it. Then, you can
restore the registry if a problem occurs. For more information about how to back up and
restore the registry, click the following article number to view the article in the Microsoft
Knowledge Base:
a. Click Start, click Run, type regedit in the Open box, and then click OK.
HKEY_CLASSES_ROOT
d. If SYSTEM is not listed in the Group or user names list, click Add, make sure
that the local computer name appears in the From this location box, type
system in the Enter the object names to select box, click Check Names, and
e. Click SYSTEM in the Group or user names list, and then select the Full Control
2. Restart the computer. If the problem is not resolved, repair Windows XP. For more
information about how to repair Windows XP, click the following article number to view the
On This Page
• SYMPTOMS
• CAUSE
• RESOLUTION
o Internet Explorer 5
o Internet Explorer 4.x
o Internet Explorer 3.0
SYMPTOMS
When you attempt to access a Web page using Internet Explorer, Content Advisor may display the
Sorry! Content Advisor will not allow you to see this site.
However, the error message also indicates that the page has no rating.
CAUSE
This issue can occur when Content Advisor is enabled, but the "User can see sites which have no
RESOLUTION
NOTE: Content Advisor settings apply to all users on the local machine and cannot be changed by
users who are not administrators on the local machine (Windows NT 4.0 and Windows 2000 only).
You cannot create different Content Advisor settings for different users on the same machine. To
Internet Explorer 5
1. In Internet Explorer, on the Tools menu, click Internet Options.
3. In the Password box, type the supervisor password, and then click OK.
4. On the General tab, under User Options, select the User can see sites which have no
3. In the Password box, type the supervisor password, and then click OK.
4. On the General tab, under User Options, select the User can see sites which have no
3. In the Password box, type the supervisor password, and then click OK.
4. On the General tab, under User Options, select the User can see sites which have no
For additional information about Microsoft's Policies on Missing or Invalid passwords, please click the
APPLIES TO
On This Page
• Introduction
• More Information
o Step 1. Use the Network Diagnostic tool
o Step 2. Manually troubleshoot the problem
Method 1: Test other known good sites
Method 2: Verify the network connection
Step 1: Verify external DSL modem, cable modem or dial-up
modem connectivity
Step 2: Verify the internal modem device connections
Step 3: Verify the home network connectivity
Method 3: Other connectivity issues or network-related issues
Step 1. Restart the modem or the router
Step 2. Verify the firewall or the router settings
Step 3. Verify device compatibility
Step 4. Create a System Restore point before you reset the
Winsock protocol
• Fix it for me
• Let me fix it myself
• Did this fix the problem?
o Verify the contents of the Hosts file
o Fix it for me
o Let me fix it myself
Introduction
This article describes how to troubleshoot network connectivity problems in Internet Explorer.
More Information
The Network Diagnostics tool that is part of Windows Vista is designed to test the network
connection for errors. The Network Diagnostics tool can also be used to determine whether
network-related programs are working correctly. To use this tool to troubleshoot network
problems.
2. On the page that displays an Internet Explorer error message, click the Diagnose
The Network Diagnostics tool will run. When the tool has finished running, it will report one of the
following results:
• It has detected a problem. Additionally, the tool will provide guidance on the next steps to
If you cannot resolve the problem by using the Network Diagnostics tool, you must manually
troubleshoot the problem. To do this, go to the "Manually troubleshoot the problem" section.
Start Internet Explorer, and then enter one of the following addresses in the Address bar at the
http://www.microsoft.com
If you do not experience network connectivity problems when you type one of these addresses in
the Address bar, we recommend that you contact the owner of the Web site where you see the
problem. The site may be temporarily offline or experiencing other issues of its own.
However, if you continue to experience network connectivity problems when you type one of these
addresses in the Address bar, there may be a conflict with other software that is installed on the
Make sure that the cables that connect the computer to the Internet or your home network are
secured firmly. Additionally, make sure that the network devices that your computer uses are
turned on and working correctly. Then, follow these steps to verify network connectivity, as
1. Verify that the cable that connects the modem to the wall is connected securely. The cable
2. Verify that the cable that connects the computer to the modem is attached securely at both
ends and that the connector on each end of the cable has clicked into position if it is a
network cable. A network cable will resemble a telephone cable, although it may be thicker,
3. If the cable that connects the external modem to the computer is a USB cable, you must
perform some additional checks. A USB cable will have different connectors on each end of
the cable. One end will be flat and rectangular, and the other end will have a square
connector with angles on two of the corners. To verify a USB connection, try the following:
a. If the modem is attached to the computer by using a USB hub, try to bypass the
USB hub. You can bypass the USB hub by plugging the cable from the device
b. If the modem is plugged into one of the ports on the front of your desktop
computer, try plugging the USB cable into one of the ports on the back of the
computer instead. Some computers do not provide sufficient power to the front
USB ports. This may create problems with the connection to the modem.
If the modem that is used to connect to the Internet is inside the computer, there should be only
one cable coming out of the modem device. Verify that the cable that connects the modem to the
wall outlet is connected securely at each end. The cable will most likely connect to either a
If the computer connects to the Internet through a home network, we recommend that you
check the items in the following list, as appropriate for your situation.
• Wireless connection
If the computer uses a wireless connection to the home network, we recommend that you
read the following articles on the "Windows Vista Help and How-to Web" site:
o To troubleshoot problems that are related to detecting wireless networks, visit the
http://windowshelp.microsoft.com/Windows/en-US/Help/7805207d-b0b9-4159-
b36f-ab81a1f376c21033.mspx
o To troubleshoot problems that are related to low wireless signal quality, visit the
http://windowshelp.microsoft.com/Windows/en-US/Help/fbb50492-3623-450d-
8fd5-92cc74fab0ae1033.mspx
• Wired connection
If the computer uses a wired connection (This connection is also known as an Ethernet
connection.), we recommend that you read the "I can’t connect to my home network”
section in the following article that is titled “Troubleshoot network and Internet connection
problems”:
http://windowshelp.microsoft.com/Windows/en-US/Help/33307acf-0698-41ba-b014-
ea0a2eb8d0a81033.mspx
Note You may have to contact your Internet service provider (ISP) to verify connectivity.
One potential cause of network connectivity problems is that the network or the Internet
connection that you are using to go online is experiencing a problem. You can test for this by using
Internet service provider are incorrect or must be updated. Sometimes, the connection between the
modem and the ISP may be experiencing problems. To update the settings on the modem or the
router, you must restart the device. Restarting the device will also create a fresh connection to the
Internet service provider. Use one of the following methods to restart the modem, depending on the
External modem
1. Disconnect the cable that connects your computer or router to the modem. This may be
2. Turn off the modem. If the modem does not have a power switch, disconnect the power
cord from the back of the modem, or unplug it from the wall.
3. After waiting for several minutes, turn on the modem, reconnect the cable from the
computer or the router to the modem, and then restart the computer.
4. Test your connection again to see whether you can access the Internet.
Internal modem
To restart an internal modem, you must restart the computer. If you still experience network
If you connect to the Internet by using a router, there may be a problem with the configuration
settings, and they must be updated. To determine whether a network connectivity problem is being
caused by a mis-configuration or by a problem with the router, you can bypass the router and
Caution Connecting your computer directly to the Internet may leave it vulnerable to attacks. To
protect the computer against attacks, make sure that a firewall is installed and that the firewall is
enabled on your computer. To find out about the Windows Firewall that is included in Windows
Windows Vista includes a firewall called the Windows Firewall. By default, the Windows Firewall is
enabled. However, you must still verify that the Windows Firewall is enabled before you connect the
computer to the Internet. To verify that the Windows Firewall is enabled, follow these steps:
2. In the search box at the upper-right corner of Control Panel, type security.
3. In the search results that appear, click the icon or the link for Security Center. In the
window that is displayed, you will see four bars that are titled Firewall, Automatic
4. Click the right arrow button on the Firewall bar to expand the bar. The expanded bar will
b. If the Firewall bar is red, you may see a message that the Windows Firewall is
turned off. To turn on the Windows Firewall and to cause the Firewall bar in
c. If the Firewall bar is red, and the message describes a problem with a third-party
firewall program, we recommend that you disconnect the computer from the
network, and then contact the vendor of that firewall program for more information
For more information about the Windows Firewall in Windows Vista, visit the following "Windows
• To read the article, "Firewall: frequently asked questions," visit the following Microsoft Web
site:
http://windowshelp.microsoft.com/Windows/en-US/Help/33307acf-0698-41ba-b014-
ea0a2eb8d0a81033.mspx
• To read the article, "What is a firewall?," visit the following Microsoft Web site:
http://windowshelp.microsoft.com/Windows/en-US/Help/4673a386-2e73-4b7a-a333-
6f826a3d44b41033.mspx
• To find out more about Windows Firewall, read the article, "Windows Firewall:
http://windowshelp.microsoft.com/Windows/en-US/Help/05eee553-6a90-456a-b9e5-
fcb4233905431033.mspx
• For more information about the relationship between Windows Firewall and Windows
Security Center in Windows Vista, click the following article number to view the article in
929462 Description of the relationship between Windows Firewall and Windows Security
After you connect the computer directly to the modem, test Internet Explorer. If you are now able
to access the Web sites that you were unable to access before, contact the router's manufacturer
for help in configuring the device. If you are still unable to access any Web sites, go to step 3.
For a modem or a network adapter to work correctly in Windows Vista, it must be compatible
with Windows Vista. Additionally, it must have device drivers that can be used by Windows Vista to
communicate with the device. To find out whether the modem or the network adapter that you are
using is compatible with Windows Vista, you must first determine what adapter model you have in
1. Click Start, type device manager in the Start Search box, and then press ENTER.
2. Click the entry for Device Manager that appears in the search results.
3. Expand the entry for the type of device that you are looking for. For example, expand
Network adapters.
Note The specific type of device that you must look for will be determined by the way that
you connect this computer to the Internet. For example, if you connect to the Internet by
using a wireless network connection, you must look for information about a wireless
7. Search for the network adapter that you noted in step 4. Information that is contained on
this Web site will tell you if the network adapter is compatible with Windows Vista.
If you cannot determine the type of modem or of network adapter that you have in your computer,
or if that device shows that it is experiencing a problem, we recommend that you contact the OEM
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-us
If the device that you are looking for is either an internal DSL modem or an internal cable modem,
we recommend that you contact the Internet service provider that gave you the modem. Some
• The modem or the network adapter is listed as an Unknown Device or with a generic
• The modem or the network adapter is marked with either a red X or a yellow exclamation
point.
If you still experience network connectivity problems after you verify that the modem or the
network adapter is compatible with Windows Vista and that the latest drivers for the device are
installed, go to step 4.
Step 4. Create a System Restore point before you reset the Winsock protocol
Important Before you follow the steps that are described in the "Reset the Winsock protocol"
section, we recommend that you use the System Restore tool in Windows Vista to create a restore
point on the computer. This will let you roll back the computer to the point in time before any
To create a System Restore point by using System Restore, follow these steps:
3. Click Create on the lower-right corner of the System Properties dialog box.
4. In the System Protection dialog box, type a suitable name in the box. For example, type
5. As soon as the restore point is successfully created, the following notification is displayed:
Another possible cause of network connectivity problems is the mis-configuration or the corruption
of the Winsock protocol on the computer. This protocol is used by Windows to communicate with
other computers and to access resources on the Internet, such as e-mail and Web sites. If there is a
problem with Winsock, Windows Vista will no longer be able to access the Internet.
Caution Programs that access or that monitor the Internet, such as antivirus programs, firewall
programs, and proxy clients, may be adversely affected when you reset the configuration of the
Winsock protocol. If you have a program that no longer functions correctly after you follow these
steps, you may have to uninstall and then reinstall the program to restore its functionality, or you
may have to repair the program by using the application’s Setup program.
After the restore point has been successfully created, reset the configuration of the Winsock
protocol back to its default settings. To have us reset the configuration of the Winsock protocol for
you, go to the "Fix it for me" section. To do this yourself, go to the "Let me fix it myself" section.
Fix it for me
To reset the configuration of the Winsock protocol automatically, click the Fix this problem link.
Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
versions of Windows.
Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or
2. Right-click the cmd entry that appears in the search results, and then click Run as
3. At the command prompt, type the following, and then press ENTER:
Successfully reset the Winsock Catalog. You must restart the computer in order to complete
the reset.
Note If you receive an “Access Denied” error message instead of the message that is mentioned in
step 3, the command prompt was not correctly elevated. In this case, close the Command Prompt
window, and repeat steps 1 through 3. Make sure that you correctly implement step 2.
experience network connectivity problems, verify the contents of the Hosts file.
A Hosts file is used by TCP/IP to provide a method to associate a particular Internet address
together with an IP address. Whereas this file has many legitimate uses, some malicious software,
such as malware and spyware, can use this file for dubious purposes. The intent of the entries that
are included in the Hosts file by malicious software is to prevent you from accessing certain Web
sites. For example, you may be prevented from accessing a Web site where you can update your
antivirus signatures or where you can access updates. This may leave the computer in a
compromised state. Additionally, you cannot access any of the tools that you could use to fix it.
Note In some cases, legitimate entries may be added by system administrators, or you may have
added those entries yourself. If you rename a Hosts file, the associations in that file will no longer
work. For more information, contact the system administrator or the network administrator.
To determine whether the network connectivity problems that you experience are caused by entries
in the Hosts file, you must find and then rename this file so that the entries it contains will no longer
be used.
To have us reset the Hosts file back to the default for you, go to the "Fix it for me" section. To
reset the Hosts file back to the default yourself, go to the "Let me fix it myself" section.
Fix it for me
To reset the Hosts file back to the default automatically, click the Fix it button or link. Click
Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
Note this wizard may be in English only; however, the automatic fix also works for other language
versions of Windows.
Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or
Next, go to the end of the "Did this fix the problem?" section below.
To reset the Hosts file back to the default yourself, follow these steps:
1. Click Start, type drivers in the Start Search box, and then press ENTER.
2. Click the entry for drivers that is displayed in the search results. The icon next to drivers
will be a folder.
3. A window appears that will display Windows > system32 > drivers in the address bar at
4. Locate and right-click the hosts file, and then click Rename.
5. Type oldhosts, and then press ENTER. If you receive the following error message click
Continue:
If you are prompted for an administrator password or for a confirmation, type the
6. Restart the computer to make sure that the change takes effect.
Check whether the configuration of the Winsock protocol and the HOSTS file is reset. If it is, you are
finished with this section. If the Winsock protocol or HOSTS file is not reset, you can contact
support.
APPLIES TO
It's beyond the scope of this article to cover all of the potential fixes for my "Top 10" Internet
Explorer issues, what you'll find here is what experience has taught me is most likely to succeed.
Note: Some of these procedures are for more advanced users.
deltree tempor~1
deltree cookies
I should explain what tempor~1 means. The version of DOS that is included on the Windows 98
startup disk does not support long file or folder names like "temporary internet files." We are
restricted to 8 letters only. Therefore, any file or folder which has more than eight letters to its
name must shortened, and appended with ~1 when use the Windows 98 version of DOS.
Tip: The smartdrv command is used to speed up disk operations in MS-DOS mode. Believe me,
you don't want to run the deltree commands without loading smartdrv first. I have forgotten a
few times, and can tell you that computers can hobble along for hours instead of minutes during the
deltree process if smartdrv is not loaded first.
Reboot using CTRL+ ALT+ DELETE. If you are running Windows Me, remember to remove the
startup disk from the floppy drive first.
If you are running Windows 2000 or Windows XP
We do things differently when working with operating systems that support User Accounts, such as
Windows 2000 and Windows XP. Firstly, Windows 98 boot disks do not work if a hard drive is
formatted as NTFS instead of FAT . Secondly, Windows 2000 and Windows XP use a more
complicated directory structure than Windows 95 and Windows 98, making DOS more difficult to
use successfully.
The path to the Internet Explorer cache directory will typically be something similar to:
C:\Documents and Settings\username\Local Settings\Temporary Internet Files\...
Thankfully, Windows 2000 and Windows XP users can log in using an Administrator account to
delete the folders in question directly from within Windows Explorer. Note that an Administrator
cannot delete his own Internet Explorer cache folders. He must log on using a different
Administrator account.
The easiest way to set your default e-mail client is from within Internet Explorer
Sometimes your e-mail program will not appear in the drop down list shown above. When this
happens, we need to re-register the program in question.
To re-register your e-mail program:
1. Click Start, then click Run, and then type the appropriate command based on the following e-
mail programs:
Outlook Express:
"C:\Program Files\Outlook Express\Msimn.Exe" /reg
Outlook:
"c:\program files\microsoft office\office\outlook.exe" /checkclient
Make sure the path to msimn.exe or outlook.exe is correct for your machine. Type the command
line exactly as it appears, including quote marks and spaces.
If using a non-Microsoft e-mail program:
A program must be Internet Explorer aware to automatically list itself as a default program option.
If the program does not appear, there are a couple of things you can do. First, you can right-click
the executable file for the program, and see if Register appears as an option, (which should cause
the program to be listed on the drop box on the Program Tab)
Otherwise, there's a manual method, but it involves editing the registry and adding the program
under:
HKEY LOCAL MACHINE\Software\Clients\mail
-or-
HKEY LOCAL MACHINE\Software\Clients\news
You will need to contact your program's vendor for the appropriate syntax.
Hyperlinks not working
Hyperlinks will not work if a computer system does not know which Web browser is set as the
default, which happens if the settings that control this choice are damaged or incorrect. The easiest
way to fix the problem is to allow your preferred Web browser to rewrite the appropriate settings by
resetting your default browser. Rather than walk through the steps required to achieve this in this
column, I refer you to my previous column about how to set up your browser as the default.
"Open in new Window" doesn't work
Sometimes resetting our default browser is not enough to get hyperlinks to work again, especially if
they trigger a new window. Open in new window is dependent upon several system files,
therefore you should ensure they are correctly registered.
Click on Start, then Run, then run the following commands. After you run each command, a small
window should appear stating that the command was successful.
regsvr32 Shdocvw.dll (if that doesn't work, try shdoc401.dll)
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll
Some programs that control pop-up windows and advertisements can stop hyperlinks from working.
Also, some third-party add-ins are known to cause a problem and must be uninstalled when
misbehaving in this way. Disable all third-party Internet related programs (not your firewall) and
test.
Miscellaneous issues
Internet Explorer freezes, shuts down without warning, or the computer reboots.
This problem is often caused by out-of-date video drivers. Go to the Web site run by the
manufacturer of your video card and download, then install, the latest (non-beta) drivers for your
video card.
Alternatively, you can try the following:
1. Click Start, and then click Control Panel.
2. Click Display (in classic view of Windows XP), click the Settings tab, and then click Advanced.
3. Click the Performance or Troubleshooting tab (depending on your operating system), and
then reduce hardware acceleration a notch at a time until your system stabilizes.
Internet Explorer opens off screen, or tiny, or minimized, or the window will not move
If your taskbar is set to Autohide, turn the setting off and then maximize the problem window.
While the window is maximized, increase the height of your taskbar from one row to two. The
maximized window will automatically resize itself to fit into the smaller area available with a taller
taskbar. Then, return the taskbar to its normal single row and allow the maximized window to resize
once more. This will make Windows re-calculate window size and boundaries, overwriting registry
keys that may be damaged.
If the affected window is partially off screen, so that the Minimize, Maximize, Restore, and Close
buttons are hidden, you can access the same options by clicking on the Internet Explorer icon on
the far left edge of the Internet Explorer title bar, or by right-clicking on the Internet Explorer
button on the taskbar.
Further assistance
The procedures I have listed above should resolve most occurrences of the issues being discussed.
If this is not the case, I recommend some further research and assistance. You are welcome to
browse my Web site for further hints and fixes. I also recommend the Internet Explorer newsgroups
which are dedicated to helping users make the most of Internet Explorer.
When you run Windows XP, you may randomly receive an error message on a blue screen that
Use Microsoft Update to obtain the latest service pack for Windows XP
Microsoft Update is a program that automatically installs important updates for you. This
includes the latest service pack. You can install Microsoft Update automatically or manually.
Automatic method
To automatically install Microsoft Update, please visit the following Microsoft Web site:
http://update.microsoft.com
Manual method
To manually install Microsoft Update, please visit the following Microsoft Web site:
http://www.microsoft.com/protect/computer/updates/mu.mspx
More information
For more information, click the following article number to view the article in the Microsoft
Knowledge Base:
945658 General troubleshooting for an error message that you may receive randomly in Windows
events 9, 11, and 15 should not appear in the event log in normal operation. A single occurrence of
one of these events may not indicate a problem, but repetitive occurrences may warrant
investigation. When you are troubleshooting these events, bear in mind that these events are
issued by the device driver for the attached storage devices. These events are not caused by or
issued from the cluster software. The events may indicate the need to examine or troubleshoot
MORE INFORMATION
Event ID 9
Event ID: 9
Description: The device, \Device\ScsiPort1, did not respond within the timeout period.
Event ID 9 indicates that an I/O time-out has occurred within the storage system, as detected from
the driver for the controller. This time-out does not involve the cluster software in any way. The I/O
request made to the device was not completed within a reasonable amount of time. When the I/O
request expires (times out), the driver resets the SCSI bus. Although this could indicate other
problems, this could also be caused in some configurations by powering on or off devices on the
shared bus, if the bus is differential. Time-out events could indicate cabling, termination, or SCSI
Event ID 11
Event ID: 11
Event ID 11 is a more serious error than an I/O time-out. This error could be a result of a bad or
corrupted device driver, a hardware problem, a malfunctioning device, poor cabling, or termination
issues. This is an error occurring within the driver or hardware itself, not the cluster software.
Use the troubleshooting steps in the "General Troubleshooting" section of this article, paying
• Check the version of the SCSI controller BIOS and the device firmware revision. Contact the
• Check the SCSI device driver version. The SCSI driver is located in the %Systemroot
%\System32\Drivers folder. Look for the version in the file properties, and check whether
Event ID 15
Event ID: 15
Event ID 15 indicates that the device is not ready. This can be the result of SCSI host adapter
configuration issues or other problems. Check with the manufacturer for updated firmware, drivers,
or known issues. This could also indicate a malfunctioning device. This error occurs at the device
level; the cluster software is not likely to be involved. Event ID 15 may also be accompanied by
Source: ClusSvc
Description: Reservation of cluster disk 'Disk [Q]:' has been lost. Please check your system and disk
configuration.
Source: ClusSvc
Description: Cluster disk resource 'Disk [Q]:' did not respond to a SCSI inquiry command.
Source: ClusSvc
Important For troubleshooting event ID 1069, you may have a corrupted GUID.
General Troubleshooting
Use the following general troubleshooting methods to help resolve event ID 9, 11, or 15:
• Make sure that the driver and firmware versions match those used on all servers in the
• Make sure that you have a "Y" cable with an external physical terminator.
• Verify that you have the proper terminator for your SCSI implementation. For example, you
need a different type of terminator for a SCSI2 and an Ultra2 LVD SCSI system (because
• Verify that you do not have duplicate termination (for example, there are two physical
terminators on the bus and one of the controllers has its software termination enabled).
• Make sure that you have disabled the internal termination in the BIOS of the controller.
• Make sure that the total combined cable length does not exceed the maximum SCSI length
NOTE: By default, both controllers are set to ID 7; you need to make sure that one of the
controllers is set to ID 6.
• Make sure that the automatic bus reset option is turned off in the controller's configuration.
For more information, click the following article number to view the article in the Microsoft
Knowledge Base:
154690 How to troubleshoot event ID 9, event ID 11, and event ID 15 error messages
APPLIES TO
If you try to establish a Point-to-Point Protocol (PPP) dial-up connection, you may receive the
CAUSE
This issue may occur if either of the following conditions are true:
-or-
• The dial-up connection security configuration is incorrectly configured to use the Require
RESOLUTION
1. Click Start, point to Settings, and then click Network and Dial-up Connections.
NOTE: For Windows Server 2003, click Start, point to Control Panel, and then point to
Network Connections.
2. Right-click the appropriate dial-up networking connection, and then click Properties.
4. Click to clear the Negotiate multi-link for single link connections check box (if it is
selected).
o If this procedure resolves the issue and you can establish a dial-up connection, you
9. Under Security options, click Allow unsecured password in the Validate my identity
10. Double-click the connection, and then click Dial to verify that you can establish a dial-up
connection.
MORE INFORMATION
For additional information about how to troubleshoot a similar 'Error 734' error message, click the
article number below to view the article in the Microsoft Knowledge Base:
282795 Windows 2000 RAS Error 734 with a Bianca/Brick-XS Multiple-Protocol Router
For additional information about how to use MSN Internet Services in Windows 2000, click the
article number below to view the article in the Microsoft Knowledge Base:
APPLIES TO
CTRL-ALT-DEL Ctrl-F1
CTRL-ESC Ctrl-F2
ALT-ESC Alt-F2
CTRL-SHIFT-ESC Ctrl-F3