Assume yourself as a business analyst & suggest your own tactics (could be techniques & or different methods) that

can be used to improve the current business performance Performance improvement is the concept of measuring the output of a particular PROCESS or PROCEDURE, then modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the process or procedure. So this is about selecting the right process and measuring, analyzing, and improving it. Following questions will help you understand what needs to be thought about and done in the process of improving performance of a process. 1. 2. 3. 4. 5. 6. What process should we select for improvement? What resources are required for the improvement effort? Who are the right people to improve the selected process? Whats the best way to learn about the process? How do we go about improving the process? How can we institutionalize the improved process?

Basic Process Improvement Model This model lays down the general steps that need to be followed in process improvement. Ive simplified the original model for you to grasp it fast. Steps 1. 2. 3. 4. 5. 6. 7. Prioritize and select a process to be improved Organize the right team Define process measures (Identify Key areas to measure) Set process targets/objectives Map process using a flowchart Simplify process and make changes Measure, analyze, and improve a. Develop a data collection plan b. Collect data c. Check if the process is stable (if not find and remove special causes) d. Check if the process is capable (i.e. meet the process targets) (if not find and remove root causes) e. Check if further improvement is feasible 8. Standardize the process (if further improvement is not feasible) a. Institutionalize the improved process Now lets look at the techniques and methods that have been demanded in your assignment. Different techniques have been identified as being most helpful in trouble shooting issues related to quality & process improvement. th Especially these techniques are helpful in the 7 step Measure, analyze, and improve mentioned above. If I be little bit specific these techniques will help you Identify customer requirements, Generate ideas, Pare down a list of ideas, Prioritize ideas, Make decisions, Collect, display, and analyze data, and Plan effectively. These techniques and methods include most popular 7 original tools of quality and 7 new tools of quality. Apart from these SIPOC, value analysis, brainstorming techniques, 5S and even PEST & SWOT can be taken under this. The 7 original quality tools 1. 2. 3. 4. 5. 6. 7. Flowchart Pareto analysis Ishikawa diagram Histogram Run diagram Statistical process control Check sheets The 7 new quality tools 1. 2. 3. 4. 5. 6. 7. Affinity diagram Interrelationship diagram Tree diagram Prioritisation grid Matrix analysis Activity network diagram Decision tree