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ISO / TS 16949 : 2009 AWARENESS TRAINING PROGRAMME

ISO / TS 16949 : 2009 AWARENESS

ISO vd;why; vd;d >

gd;dhl;L rkr;rPh; nfhl;ghl;L epWtdk; (International Organization for Standardization) vd;gjd; rUf;fk;/ I !; X vd;gJ rkepiyia Fwpf;fpwJ. 1.0. juk; vd;gJ vd;d

xU Tl;likg;gpd; khwhj jd;ikapd; cs;shh;e;j njitfis g{h;j;jp nra;tnj juk; vd;gjhFk;. 2.0 jukhd bghUs; vd;gJ vd;d>

thof;ifahsh;fspd; njitfisg; g{h;j;jp bra;a[k; jFjpa[ilaJ jhd; jukhd bghUs;. 3.0 juf;fl;Lg;ghL vd;gJ vd;d (Quality Control)

cw;gj;jp bra;jgpd; Ma;t[ bra;tij tpl/ bray;fs; eil bgw;Wf; bfhz;oUf;Fk; nghnj fl;Lg;gLj;JtJ nky;/ ,jdhy; jtWf;fhd fhuzj;ijf; fz;Lgpoj;J clnd fisna ,aYk;.

I.v!.X 9001: : 2008 ju mikg;g[ Kiwapd; ,d;wpaikahj njitfs; vj;jid> 5 (Ie;J)

mit 4) ju mikg;g[ Kiw (Quality Management System) 5) eph;thfg; bghWg;g[ (Management Responsibility)

6) nkk;ghl;L mikg;g[ (Resource Management) 7) bghUs; totKiw (Product Realisation)

8) rhpghh;j;jy;/ Muha;jy;/kw;Wk; Kd;ndWjy; (Measurement, Analysis & Improvement)

PROCESS APPROACH (bray; Kiw)

Customer Requirement

(eph;thfg; bghWg;g[)
MR

Customer Satisfaction

thof;if ahshpd; njit

rhpghh;j;jy;/ Muha;jy; kw;Wk; Kd;ndWjy;)

MAN

(nkk;ghl;L mikg;g[

RM

thof;if ahshpd; jpUg;jp

PR
(bghUs; totKiw)

Customer
Continual Improvement of Quality Management System

Requirements

Resource Management

Management Responsibility

Process Model ISO 9001:2008

Measurement, Analysis and Improvement

Product Realization

Product
Satisfaction

Customer

4.0

jucWjpf; fl;Lg;ghL vd;gJ vd;d> (Quality Assurance)

thof;ifahshpd; njitfis cw;gj;jpg; bghUs; epr;rak; epiwt[ bra;a[k; vd;w nghJkhd ek;gpf;ifia Vw;gLj;j ntz;Lk;. ,Jnt ju cWjpf; fl;Lg;ghL vd;W miHf;fg;gLk;.
ju cWjpf; fl;Lg;ghL vd;gJ ju mikg;gpd; Kyk; thof;ifahsUf;F ek;gpf;ifia Vw;gLj;JfpwJ.

5.0

ju mikg;g[ Kiw vd;why; vd;d> (Quality Management System)

xU epWtdj;jpy; cs;s vy;yhg; gFjpfSk;/ juk; vd;w Fwpf;nfhis mila xd;wpide;J/ rPuhd Kiwapy; bray;gl ntz;Lk;. ,ij eilKiwg;gLj;Jtjw;Fj; ml';fpaJ ju mikg;g[ KiwahFk;.

4.0

ju mikg;g[ Kiw (Quality Management System) eph;thfj;jpw;F njitahd bray;Kiwfis fz;lwpa ntz;Lk;. xU braYf;Fk; kw;bwhU braYf;Fk; cs;s thpira[k; kw;Wk; mjd; nrh;f;ifiaa[k; fz;lwpa ntz;Lk;.

bray;Kiwfis fl;Lg;gLj;Jtjw;F njitahd mst[nfhis fz;lwpjy;.

bray; Kiwia rPuhf ,a';Ftjw;F/ jf;f nkk;ghl;Lj; jpl;lk; kw;Wk; njitahd bra;jpfis rhpghh;j;jy; ntz;Lk;.

rhpghh;j;jy;/mstPL kw;Wk; bray;Kiwia Muha;jy; ntz;Lk;

STRUCTURE OF QUALITY SYSTEM DOCUMENTATION

QUALITY MANUAL
LEVEL I

LEVEL 2

PROCEDURES

LEVEL 3

WI /CP / PFD/ PFMEA RECORDS

LEVEL 4

gpd; Fwpg;g[ : ,';nf juk; vd;w Fwpf;nfhis juf; bfhs;if kw;Wk; mjid mila[k; Kiw/ juf; fl;Lg;ghL/ju cWjpf; fl;Lg;ghL kw;Wk; ju jpl;lk; vd;W Fwpg;gplyhk;.

4.1

eph;thfg; bghWg;g[
eph;thfk; juk; gw;wpa jdJ bfhs;if Fwpf;nfhs;fs; flik ,itfisg; gw;wp Mtz totpy; bjhptpf;f ntz;Lk;. ,it vy;nyhuhYk; g[hpe;J bfhs;Sk;gor; bra;a ntz;Lk;. Vy;nyhuhYk; gpd;gw;wg;gl ntz;Lk;.

bghWg;g[fSk; mjpfhu';fSk; tiuaWf;fg;gl ntz;Lk;. eph;thfg; gpujpepjp epakpf;fg;gl ntz;Lk;.

Ju mikg;g[ Kiwapd; rPuhd ,af;fj;ijg; ghprPyid bra;a ntz;Lk;. ePz;l kw;Wk; Fwfpa fhy tpahghu jpl;lk; (Business Plan) tiuaWf;fg;gl ntz;Lk; thof;ifahsh;fis jpUg;jpg;gLj;Jk; mikg;ig cUthf;Fjy;.

njitahd Mtz';fs; (Documents)

a) juf; bfhs;if kw;Wk; mjid ;mila[k; Kiwfs;/

b) ju tHpKiw Mtzk; (Quality Manual) c) eph;zapf;fg;gl;l juKiw ISO 9001 ,yf;fstpy; cs;s njitfis g{h;j;jp bra;a ntz;Lk;.

D) bray;Kiw rpwg;ghf ,a';Ftjw;F njitahd Mtz';fs;/ Fwpj;j neu';fspy; ,j;ju Kiwapdhy; ew;gad;fs; tisfpd;wdth vd;W ghprPyid bra;a ntz;Lk;. ,jw;fhd gjpntLfis (Records) itj;jpUf;f ntz;Lk;/
gpd; Fwpg;g[ : nky; Fwpg;gplg;gl;Ls;s midj;J Mtz';fSk; xU eph;thfj;jpw;Fk; kw;w eph;thfj;jpw;Fk ;,ilna khWgLk;.

Mtz';fs; fl;Lg;gLj;Jk; Kiw (Control of Documents)

XU eph;thfj;jpd; Mtz';fs; midj;Jk; Control Copy

(fl;Lg;gLj;jg;gl;l Mtzk;) vd Kj;jpiu bfhs;s ntz;Lk;.

ISO 9001 ,yf;fstpy; cs;s Mtz';fisa[k; fl;Lg;ghL bra;jy;

Mtz';fis btspapLtjw;F Kd; ghprPyid bra;J xg;g[jy; bgWjy;. njitahd ,l';fspy; rhpahd Mtz';fis clDf;Fld; cgnahfpf;Fk; ,;l';fspypUe;J mg;g[wg;gLj;jy;.

Mtz';fspy; khWjy;fs; bra;a[k; bghGJ ghprPyid bra;J xg;g[jy; bgWjy; (Issue control)

5.0 MANAGEMENT RESPONSIBILITY

CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM

C U R e S q u T i r O e m M e n E t s R

Management responsibility

5.1 Management commitment 5.2 Customer focus

Measurement, analysis, improvement

5.3 Quality policy

Resource management

5.4 Planning
5.5 Responsibility, Authority and Communication

Input

Product realization

Output

5.6 Management review

5.

eph;thfj;jpd; bghWg;g[fs; : (Management Responsibility) eph;thfk; juj;jpw;fhd jdJ bfhs;if/ Fwpf;nfhs;/ bghWg;g[ ,itfis btspapl ntz;Lk;.

Eph;thfk; ,j;juf; bfhs;ifia vy;yh epiy CHpah;fSk; bjhpe;J bfhs;Sk;goa[k;/ brayhf;Fk;goa[k;/ vg;bghGJk; mDrhpf;Fk;goa[k; cWjpg;gLj;j ntz;Lk;. cHpah;fspilna mth;fSila bghWg;g[k;/ mjpfhuKk;/ tiuaWf;fg;gl ntz;Lk;.

5. MANAGEMENT RESPONSIBILITY
QUALITY POLICY

TO BE APPROPRIATE TO THE PURPOSE OF THE ORGANIZATION. SHOULD INCLUDE COMMITMENT TO COMPLY WITH REQUIREMENTS AND CONTINUALLY IMPROVE THE EFFECTIVENESS OF QMS. IS A FRAME WORK FOR ESTABLISHING & REVIEWING QUALITY OBJECTIVES.

TO BE COMMUNICATED AND UNDERSTOOD WITHIN THE ORGANIZATION

TO BE REVIEWED FOR CONTINUED SUITABILIY

Quality Objectives
Something sought ,or aimed for related to QUALITY Quality objectives are generally based on the Organization's Quality Policy.

Quality objectives are generally specified for relevant functions and levels in the organisation.
Objectives should be SMART Specific Measurable Achievable Results Orientated Time Bounded

6.0 nkk;ghL mikg;g[ (Resources Management) xU eph;thfk; njitahd nkk;ghLfis bfhLf;f njitfs; ahit kdpjts nkk;ghL/ trjpfs; / ntiy bra;a[k; NH;epiy (Human Resources / Infrastructure / Work Environment) xt;bthUtUf;Fk; ve;jtpjkhd gapw;rp mspf;f ntz;Lk; vd;W fz;lwpe;J gpd; mij bray;gLj;j xU bra;Kiwia eph;zak; bra;a ntz;Lk;. jug;ghjpg;g[ Vw;glf;Toa bray;fspy; <LgLk; CHpah;fSf;F mjw;F Vw;w gapw;rp mspj;J ghjpg;gpid jLf;f ntz;Lk;. Xt;bthUtUf;Fk; mth;fs; bgw;w gapw;rp tptu';fis gjpntl;oy; Fwpj;J itf;f ntz;Lk;.

gapw;rp mspj;jgpd; xt;bthUtUf;Fk; kjpg;gPL kw;Wk; gad;gLj;Jjiy mstpl ntz;Lk;. xU eph;thfj;jpw;F njitahd midj;J trjpfisa[k; mspj;jy;

7.0

I v!; X epWtdj;jpd; Kf;fpakhd Fwpf;nfhs; vd;d>

gy ehLfSf;fpilna ruf;F kw;Wk; nritfs; ghpkhw;wj;ij vspjhf;f epak';fis tFj;jy;.

jumikg;g[ Kiw :
etPd bghUs; juj;jpl;lk; (Advanced product Quality Planning)

gy Jiwia xd;W nrh;f;Fk; mqFKiw (Team Approval)

Team-d; bray;fs;

Special Characteristics ia fz;Lgpoj;jy; FMEA d; Kd;ndw;wk; mjid rhpghh;j;jYk;

kpft[k; Mgj;jhd (Potential Risk)Kiwfis Fiwj;jy;

bghUs; ghJfhg;g[ (Product Safety)

cs;ns ,Ug;gth;fspd; tpHpg;g[zh;t[ mjpfg;gLj;Jjy; fl;Lg;ghl;Lj;jpl;lk; (Control Plan) nghUs; xg;g[jy; Kiw (Production part Approval Process) bjhlh;r;rpahd juk; Kd;ndw;wk; bra;jy; cw;gj;jpahFk; bghUl;fs; eph;zapf;fg;gl;lj; juj;jpy; mika[khW ju mikg;g[ Kiw epWtg;gl ntz;Lk;. gy;ntW m';f';fs; bghWg;g[ eilKiwfs; bray;Kiwfs; Mfpatw;iw Mtz totpy; jahhpj;J eilKiwg;gLj;j ntz;Lk;.

xg;ge;jg; ghprPyid :

epWtdj;Jf;Fk; thof;ifahsUf;Fk; ,ilna xg;ge;jk; gw;wpag; ghprPyidr; bra;a bray; Kiwfs; ,Uf;f ntz;Lk;.
Mtz';fs; kw;Wk; mog;gil tptuf; fl;Lg;ghL : juepakdk; bjhlh;ghdj; njit epiyfspd; vy;yh Mtz';fSk; fl;Lg;ghl;oy; ,Uf;f ntz;Lk;.

rhpahd Mtz';fs; mit ,Uf;f ntz;oa ,lj;jpy; ,Uf;f ntz;Lk;. giHa my;yJ bghUe;jhj Mtz';fs; ePf;fg;gl ntz;Lk;.
th';Fjy; : bghUs;fis tH';Fgth;fs; juj; njitfis milaf; Toa jpwd; bgw;wth;fsh vd;gij cWjp bra;a ntz;Lk;.

bfhs;Kjy; Mizfs; fPH;tUtd gw;wpj; bjspthfj; bjhptpf;f ntz;Lk;. bghUspd; juk; rhh;e;j eph;za';fs;
FwpaPLfs; tiugl';fs; bray;Kiwfs; gw;wpa tpsf;f';fs; njrPa my;yJ gd;dhl;L ju epakf; Fwpg;g[fs;

cs;tUk; bghUl;fspd; ghpnrhjid cWjpg;ghL. bghUl;fis tH';Fgth;fis tsh;r;rp bra;jy;

Fwpj;j neuj;jpy; bghUl;fis 100 % bfhz;L nrh;f;Fk; ntiyjpwd; njit.

thof;ifahsh; tH';fpa bghUl;fs; fl;Lg;ghL :

epWtdj;jpd; cw;gj;jpg; bghUspy; ,izg;gj;wfhf thof;ifahsh; tH';fpa bghUl;fspd; thp ghh;g;g[/ ghJfhg;g[ bjhlh;ghd eilKiwfs; ,Uf;f ntz;Lk;. ,j;jifa bghUl;fs; fhzhkw;nghdhy;/ nrjk; mile;jhy; my;yJ gadw;Wkg;nghdhy; mit gjpt[ bra;ag;gl;L thof;ifahsUf;Fj; bjhpag;gLj;j ntz;Lk;/
thof;ifahsh;fspd; brhe;jkhd cgfuz';fis(Tools)

epue;ju FwpaPLfs; \yk; ghh;itf;F g[yg;glj;Jtjhf ,Uf;f ntz;Lk;.

bghUl;fspd; milahsKk; tuyhW fhl;Lk; jd;ika[k; :

cw;gj;jp/ tH';Fjy; kw;Wk; thof;ifahsh; ,lj;jpy; bghUj;Jjy; vd;w vy;yh epiyfpsYk; bghUl;fis mit Fwpj;j eph;za';fs;/ tiugl';fs;/ gjpntLfs;

,itfisbahl;o ,dk; fz;L bfhs;Sk; tifapy

milahsk; fhl;Lk; tifapy; bray; Kiwfs; ,Uj;jy ntz;Lk;. xg;ge;jj; njitahff; Fwpg;gpog;gl;oUe;jhy;/ bghUl;fspd; milahsk; gpd;nehf;fp mwpa[k; tz;zk;

milahsk; ,Ljy; ntz;Lk;.

bray;Kiwf; fl;Lg;ghL:
cw;gj;jpr;bray;fs; juj;ijg; ngqk; tifapy; jpl;lkplg;gl ntz;Lk;. epWtdj;ij Jha;ikahf (House Keeping) itj;jy; mtru fhyj;jpd; nghJ bghUl;fis ghJfhg;ghf bfhz;L bry;tjw;fhd cldo jpl;lk;. Mit fPH;fz;l fl;Lg; gLj;jg;gl;l tiuaiwfSf;Fs; mika ntz;Lk;.

Mtz totpyhd bra;Kiw Mizfs;. ; g[s;spay; \yk; bra;Kiwfis fl;Lg;gLj;Jjy; (Statistical Process Control)

ntiy mikg;g[fis rhpghh;j;jy; (Set up Approval)

cw;gj;jp Kiwfs;/ cgfuz';fs;/,ae;jpu';fs; Mfpait m';fPfhuk; bgw;wpUj;jy; rpwg;g[r; bray;Kiwfs; bjhlh;ghd fUtp/ cgfuz';fs;/ bray;Kiwfs;/ kw;Wk;/ gzpahsh; Mfpatw;Wf;Fj; jFjpr; nrhjid \yk; juj;ij cWjp bra;jy;. rpwg;g[ bray;Kiwfs; gw;wp jf;f gjpntLfs;. Ma;t[ mstPL kw;Wk; ghpnrhjidf;fUtpfs; fl;Lg;ghL :

cw;gj;jp kw;Wk; bfhs;Kjy; bghUspd; juj;ijr; rhpghh;f;Fk; ve;jf; fUtpa[k; rhpghh;f;fg;gl;Lg; guhkhpf;fg;gl ntz;Lk;. msf;Fk; mikg;ig Muha;jy; (Measurement system analysis) ntz;Lk;.

ifahSjy;/ nrfhpj;J itj;jy;/ ngf;fp'; bra;jy;/ bflhky; th';Fjy;/ th';Fk; bghUl;fs;/ kw;Wk; cw;gj;jpapd; nghJk;/ nrjnkh/juf;Fiwnth Vw;glf;TlhJ. ngf;fp'; bra;jy;/ ghJfhj;jy;/ tH';Fjy;/ Mfpait fl;Lg;ghlhd bray; Kiwfspd;go ,Uf;f ntz;Lk;.

100% rhpahd neuj;jpy; bghUl;fis thof;ifahsh;fSf;F bfhz;L nrh;g;gjw;F Jizg[hpa[k; mikg;g[fis cUthf;Fjy;. 8.0 I. V!;. X 9000 thpir vd;gJ vd;d>
jumikg;g[ Kiwfs; gw;wpa epak';fs; I.v!;.X epWtdj;jpdhy; 1987 -Mk; Mz;L btspaplg;gl;ld mitjhd; I.v!.X 9000 thpirahFk;.

Ma;t[k; ghpnrhjida[k; ::
th';Fk; bghUl;fis Ma;t[/ ghpnrhjid bra;jy; ntz;Lk;. jtWfis fz;Lgpog;gijtpl mij jtph;f;Fk; neuo Kaw;rpfs; bra;jy; ngf;fp'; bra;ag;gl;l epiwtw;w bghUl;fspd; jzpf;if (Product Audit) nrhjid Tlj;jpd; (Laboratory) ju mikg;g[ Vw;gLj;Jjy;

juj;jpd; mog;gilapy; jFjp bgw;w bghUl;fis m';fPfhpf;fk; mjpfhuk; bjspthff; Fwpg;gplg;gl ntz;Lk;.
juj; jFjpf;F xt;thj bghUl;fis fl;Lg;gLj;Jjy;

xt;thj bghUl;fisj; jtWjyhff; Tl gad;gLj;jnth my;yJ bghUl;gLj;jnth ,ayhj tifapy; eilKiwfis epWt ntz:Lk;.

,j;jifa bghUl;fisj; jf;fthW gjpt[ bra;at[k;/ kW ghprPyida[k; bra;at[k;/ kjpg;gplt[k;/ njitahdhy; gphpj;bjLf;ft[k; tHp tFf;f ntz;Lk;. jf;f mjpfhuk; bgw;wtuhy; kWntiy rYif mDkjp/ fPH;epiy my;yJ nrjk; vd;W Kot[ bra;ag;gl ntz;Lk;.
jpUj;jf;Toa kw;Wk; jtph;f;ff;Toa bray;fs; :

xt;bthU bghUl;fs; epfGk; fhuzj;ij Muha;e;J kPz;Lk; epfHhj tz;zk; jLf;f chpa eltof;iffis vLj;jy; thof;ifahsh;fshy; jpUg;gp mDg;gg;gl;l bghUl;fis ghpnrhjid bra;jy;.

9.0

I.v!.X 9000 thpirapy; cs;s gFjpfs; ahit>

I.v!;.X
I.v!;.X I.v!;.X 10.0

9001
9002 9003

I.v!.X 9001/9002/9003 bghUspd; juj;ijf; Fwpg;gpLfpwjh>

,y;iy/ xU epWtdj;jpd; ju mikg;g[ Kiwapd; ,d;wpaikahj njitfisf; Fwpg;gpLfpwJ.

12.0

PROCESS : INPUT ACTIVITY OUTPUTS

(bray;) cs;njitfs; bray;fs; btspg;ghL

bray;Kiw mky;gLj;Jtjw;F gd;dhl;L rkr;rPh; nfhl;ghl;L epWtdj;jpd; tHpKiwfis gpd;gw;wp Mf ntz;Lk;.

bjhHpw;rhiyf;Fs; v';bf';F rhpghh;j;jy; (Verification) ntz;Lk; vd;W fz;lwpe;J/ mitfSf;F njitahd ts';fis mspf;f ntz;Lk;.

,e;j ju Kiw ,yf;fst[fs; rhptu elf;fpd;wdth vd;W cWjpg;gLj;jj eph;thfk; jdJ gpujpepjp xUtiu epakpf;f ntz;Lk;. (Management Representative)

eph;thf mikg;g[jpwid mstpLjy;. (Management Review)

eph;thfk; jdJ ju mikg;g[ Kiwia bjhlh;e;J mstpLtjw;F jpl;lj;ij tFf;f ntz;Lk;. ,e;j mstpLfspd; \yk; midj;J Kf;fpakhd gzpfis bra;a[k; gzpahsh;fis miHj;J mjd; bra;Kiwia cah;j;Jtjw;F tHp tFf;f ntz;Lk;. ,e;j Tl;likg;gpy; juf; bfhs;if kw;Wk; mjid mila[k; Kiwia tpsf;f ntz;Lk;.
mstPl;ow;F njitahd (Input) mfj;juj; jzpf;ifapd; (Internal Quality Audit) gjpntLfs;.

eph;thf mikg;g[jpwid mstpLjy;. (Management Review) thof;ifahshpd; KiwaPLfs; bray;Kiwapd; mstPL kw;Wk; bghUspd; cj;jputhjk;.

Kd;jpd eph;thf Tl;likg;gpd; mstplg;gl;Ls;s fUj;Jf;fs;

khWjy;fs; vit ,Ug;gpd; mit vt;thW ju eph;thf mikg;gig ghjpf;Fk; vd;gij nkw;nfhspl ntz;lk;.

ju eph;thf mikg;ig nkk;gLj;Jtjw;F ghpe;Jiw.

mstPl;od; btspaPL (Output) nky; Fwpg;gplg;gl;l fUj;Jf;fspd; mog;gilapy;

Kd;ndw;wk; \yk; ju eph;thf mikg;g[ kw;Wk; bray;Kiwfis nkk;gLj;Jjy;.

thof;ifahshpd; bghUs; juj;ij cah;j;Jjy;

njitahd nkk;ghLfs; (Resources) 6.

thof;ifahsUldhd bray;Kiw

(Customer Related Process)

xg;ge;j ghprPyidf;F bra;Kiw (Procedure) xd;wpid eph;zak; bra;J mjd;go brayhf;f ntz;Lk;

xt;bthU xg;ge;jk; ghprPypf;fg;gLk; bghGJ thof;ifahshpd; njitfis g{h;j;jp bra;a Koa[k; vd;W cWjpg;gLj;j ntz;Lk;.
Xg;ge;j ghprPyidapd; gjpntLfis itj;jpUf;f ntz;Lk;.

thof;ifahshpd; njitfSnfh;g;g bghUs;fis bfhz;L bry;Yk; Kiwa[k; kw;Wk; bghUs;fsis nrh;j;jg;gpd; cs;s b ray; Kiwiaa[k; tpsf;fpl ntz;Lk;. thof;ifahshpd; neuoahd njitfisa[k;/ kiwKfkhd njitfisa[k; g{h;j;jp bra;a ntz;Lk;
njitfis g{h;j;jp bra;a[k; bghGJ mit murpd; rl;l tpfspd; go bghUspd; juk; cs;sdth vd cWjp bra;a ntz;Lk;

7 bghUs; totKiw (Product Realisation) eph;thfk; jdJ bghUspd; totKiwia gy;ntW bray;Kiwfs; \yk; epUgpj;J fhl;l ntz;Lk;. cjhuzk; :: fl;olk;/ ntiy bra;a njitahd ,lk;/ kw;Wk; ntiyf;F njitahd cgfuz';fs;.

bray;Kiwf;F njitahd ,ae;jpu';fs; (fzpg;bghwp kw;Wk; kpd;dD ,ae;jpu';fs;)

cjtf; Toa rhjd';fs;

cjhuzk; : (nghf;Ftuj;J ; bra;jpj; b jhlh;g[

eph;thfk; bghUspd; cj;jputhjj;jpw;F njitahd NH;epiyfis cUthf;Fjy;

thof;ifahsUldhd bray;Kiw

(Customer Related Process)

xg;ge;j ghprPyidf;F bra;Kiw (Procedure) xd;wpid eph;zak; bra;J mjd;go brayhf;f ntz;Lk;

xt;bthU xg;ge;jk; ghprPypf;fg;gLk; bghGJ thof;ifahshpd; njitfis g{h;j;jp bra;a Koa[k; vd;W cWjpg;gLj;j ntz;Lk;.
Xg;ge;j ghprPyidapd; gjpntLfis itj;jpUf;f ntz;Lk;.

thof;ifahshpd; njitfSnfh;g;g bghUs;fis bfhz;L bry;Yk; Kiwa[k; kw;Wk; bghUs;fsis nrh;j;jg;gpd; cs;s b ray; Kiwiaa[k; tpsf;fpl ntz;Lk;. thof;ifahshpd; neuoahd njitfisa[k;/ kiwKfkhd njitfisa[k; g{h;j;jp bra;a ntz;Lk;
njitfis g{h;j;jp bra;a[k; bghGJ mit murpd; rl;l tpjpfspd; go bghUspd; juk; cs;sdth vd cWjp bra;a ntz;Lk;

 thof;ifahshpd; njitfs; khWk; bghGJ mjid gjpt[ bra;J. gpd;gw;w ntz;Lk; kw;Wk; me;j khw;wj;ij mjw;f;Fwpa Jiwaplk; bjhptpf;f ntz;Lk;.

thof;fifahsh; jdJ njitfis vGj;Jf;fs; (Purchase Order) \yk; jutpy;iy vd;why;/ eph;thfk; me;j thof;ifahshpd; xg;g[jiy bgw;w gpd;ng bghUs; nritia Jt';f ntz;Lk;. thof;ifahsUldhd bjhlh;g[ (Customer Communication)
xU eph;thfk; jdJ thof;ifahsh;fSld; ve;j tifapy; bjhlh;g[ bfhs;s ntz;oaJ mtrpak;.

bghUspd; epiyik
tprhuid/ xg;ge;jk;/ my;yJ xg;ge;jj;ij ifahSk; Kiw/ xg;ge;j khWjy;fs;

thof;ifahshpd; KiwaPLfs;

totikg;g[f; fl;LghL kw;Wk; nkk;ghL (Design and Development) totikg;g[f; fl;Lg;ghL kw;Wk; rhpghh;j;jYf;F njitahd bra;Kiwia eph;zak; bra;a ntz;Lk;. (Design Planning) xt;bghU totikg;gpw;Fk; bghWg;g[fis fz;lwpe;J tpUj;jpahf;f jpl;lkpl ntz;Lk;.

totikg;gpw;Fk; rhpghh;j;jYf;Fk; njh;r;rp bgw;w CHpah;fis epakpf;f ntz;Lk;. (Design Verification)

btt;ntW FGf;fspilna cs;s bjhlh;g[fis eph;zak; bra;a ntz;Lk; (Cross Functional Team) ekf;F bghUs; jUgth;fs; ekJ njitf;nfw;w juj;jpid mspf;f jpwik cs;sth;fsh vd;W kjpg;gPL bra;a ntz;Lk;. (Supplier Assessment)

 Vw;Wf; bfhs;sf;Toa bghUs; jUgth;fspd; jdpg;gl;oaiy itj;jpUf;f ntz;Lk; (Approval supplier List) bghUs;fs; th';Fk; Mh;lh;fspy; (Purchase Order) ekJ njitfs; vy;yhk; bfhLf;fg;gl;Ls;sdth vd;W ghprPyid bra;J xg;g[jy; bgw;W mDg;gntz;Lk;. ekf;F bghUs; jUgth;fspd; juj;jpd kjpg;gPl;L gjpntl;il (Supplier Rating Form) itj;jpUe;J mth;fis fz;fhzpf;f ntz;Lk;.

cw;gj;jp kw;Wk; nrit tH';Fjy; (Production and Service Provision)

cw;gj;jp kw;Wk; nritfis fl;Lg;gLj;Jk; Kiw xU eph;thfj;jpy; mjd; cw;gj;jp kw;Wk; nritfis fl;Lg;gLj;Jk; Kiwfs; vit :

 bghUspd; Fzhjprpa';fs; czh;j;Jk; tifapy; njitahd bra;jpfs; kw;Wk; mst[fs;. Xt;bthUtUk; ntiy bra;a[k; Kiw. (Work Instruction)
kjpg;ghuha;jYf;F (Calibration) njitahd cgfuz';fs; bghUs; totk; bgWtjw;F Kiwna midj;J TLjy; bray;fspd; mstPL.

bghUis bfhz;L bry;Yk; Kiwa[k; kw;Wk; bghUis nrh;j;jg;gpd; cs;s bray;Kiwa[k; tiuaWf;fg;gl ntz;Lk;. xU braiy cw;gj;jpapd; nghnjh my;yJ nritapd; nghnjh mstpl Koatpy;iy vd;why;/ me;j braYf;F kl;Lk; jdpahf Kay;jy; kw;Wk; njhy;tpfs; (Trial and Error) \yk; mstPil kjpg;gPL bra;a ntz;Lk;.

bghUs;fis milahskpLjy; (Identification & Tracebility) thof;ifahshpd; bghUs;fs; ek;kplk; ,Ue;jhy; mjid nrhjidapl/ ghJfhf;f/ VnjDk; gpur;rpid ,Ue;jhy; mth;fSf;F bjhpag;gLj;j njitahd bra;Kiwia eph;zak; bra;a ntz;Lk;. bghUs;fspd; ghJfhg;g[ (Preservation of Product) xU eph;thfk; jdJ cw;gj;jp bghUis vt;thW ghJfhg;gJ vd;gij eph;zak; bra;a ntz;Lk;. ghJfhg;gJ vd;gJ milahsk;/ ifahSk; Kiw/ bgl;oapLk; Kiw/ nrkpf;Fk; Kiw kw;Wk; xg;gilf;Fk; Kiwiaa[k; Fwpg;gjhFk;. ifahSk; Kiwfs; \yk; bghUs;fSf;F nrj';fSk;/ juf;Fiwt[fSk; Vw;gLtij jtph;j;jy;.

ghJfhg;ghd Kiwapy; njitf;F Vw;wgo ey;y Kiwapy; nrkpj;jy;.

 nrkpg;g[ fpl';Ffspy; bghUs;fspd; juk; Fiwfpd;wjh vd;W mt;tg;nghJ kjpg;gPL bra;jy; nkkpg;g[ fpl';Ffspy; bghUs;fis th';Ftjw;Fk; bfhLg;gjw;Fk; chpa bra;Kiw xd;wpid Vw;gLj;jy;. bgl;oapaLk; Kiw jFjpahdjhft[k;/ juf; fl;Lg;ghl;ow;F cl;gl;L ;,Uf;fpwjh vd;Wk; cWjp bra;jy;.

bghUs;fis bfhz;L bry;Yk; bghGJ ghJfhg;gpw;F Vw;ghL bra;jy;.

kjpg;ghua;jy; (Calibration)

bghUs;fspd; juj;ij rhpghh;f;f cgnahfg;gLk; fUtpfis kjpg;ghuha;e;J fl;Lg;ghl;oy; itj;jpUf;f ntz;Lk;.

fUtpfs; njitfis g{h;j;jp bra;af; Toajhf ,Uf;f ntz;Lk;.

 fUtpapd; gphpt[/ milahs vz;/ cgnahfpf;fg;gLk; ,lk;/ rhpghh;f;Fk; ,ilbtsp/ rhpghh;f;Fk; Kiw kw;Wk; rhpghh;j;jgpd; Kot[fs; Mfpaitfs; gjpg;ngl;oy; itj;jpUf;f ntz;Lk;.

Mst[fspd; Iag;ghLfs; bjhpe;jpUf;f ntz;Lk;.

Fwpg;gpl;oUf;Fk; fhy ,ilbtspapd;gonah/ cgnahfpf;Fk; Kd;ngh/ fUtpfis kjpg;ghuha ntz;Lk;.

kjpg;ghuha;e;j gpd; khw;wk; Vw;glhjpUf;f fUtpfis ghJfhf;f ntz;Lk;.

8. rhp ghh;j;jy; Muha;jy; kw;Wk; Kd;ndWjy; (Measurement / Analysis and Improvement)

xU eph;thfk; jdJ mstpLjy;/Muha;jy; kw;Wk; Kd;ndw;wj;jpid vt;thW filg;gpof;fpwJ.

rhpghh;f;Fk; Kiw kw;Wk; Muha;jy;

(Monitoring and Measurement) thof;ifahshpd; jpUg;jp :(Customer Satisfaction)

xt;bthU thof;ifahshpd; jpUg;jpiaa[k; mstpLjy; njitahFk;. ,jpy; thof;ifahshpd; njitf;nfw;g bghUs;fs; cw;gj;jpahdjh vd;W fz;lwpa ntz;Lk;. thof;ifahshpd; jpUg;jpia fz;lwpa njitahd tHpKiwfis tFf;f ntz;Lk;

mfj;juj; jzpf;if (Internal Audit)

eph;thfk; jdf;bfd jzpf;if bra;Kiw xd;iw itj;jpUf;f ntz;Lk;.

jzpf;if vy;yh gphpt[fiaa[k; cl;gLj;jpa[k;/ jpl;lkpl;ljhft[k; ,Uf;f ntz;Lk;.

 ju mikg;g[ Kiw ed;whf ,a';Ffpwjh vd;W fz;fhzpf;f jzpf;if cjt ntz;Lk;. jpUj;jk; bray;fs; bray;Kiwapy; cs;sgo ,Uf;f ntz;Lk;.

jzpf;if gjpntLfis itj;jpUf;f ntz;Lk;.

jzpf;if \yk; jtWfs; bjhpate;jhy; rhp bra;tjw;F clnd chpa eotof;iffs; vLf;fg;glntz;Lk;. bray;Kiwia rhpghh;j;jy; kw;Wk; mstpLjy; (Measurement of Process)
eph;thfk; jdJ bray;Kiwfis rhpghh;g;gjw;Fk;/ mstpLtjw;Fk; chpa Kiwia itj;jpUf;f ntz;Lk;.

,jd; \yk; njitahd jpl;lkpl;l Kot[fis vLf;f Koa[k;

njitahd Kot[fis milaKoahj nghJ jpUj;jk; bray; kw;Wk; kPz;Lk; bray;fis bjhl';f ntz;Lk;.

bghUis rhpghh;j;jy; kw;Wk; mstpLjy;; :

Measurement of Product
th';Fk; bghUs;fs; rhpghh;f;fg;gLtij cWjp bra;a ntz;Lk; (Incoming Inspections)

juj;jpl;lj;jpy; (Quality Plan) cs;sgo bghUs;fis Muha;e;J/ njh;t[ bra;J gpd; milahskpl;L itf;f ntz;Lk;.
bray;Kiwfis fz;fhzpf;f ntz;Lk;. Vw;fj;jf;fhj bghUs;fis milahskpl;L jdpahf itf;fntz;lk;. thof;ifahsh;fSf;F mDg;g[k; Kd; bghUs;fs; jukhditjhdh vd;W cWjpg;gLj;j filrpahf Muha;jYk;/ njh;tha;t[k; bra;a ntz;Lk;. Muha;jYf;Fk;/ njh;tha;t[fSf;Fk; gjpg;ngLfs; itj;jpUf;f ntz;Lk;.

Vw;fj;jfhj bghUs;fis fl;Lg;gLjy;

(Control of Non conformance Product)

bra;Kiw xd;iw Vw;gLj;jp fPH;fz;l Kiwfshy; Vw;fj;jfhj bghUs;fis fl;Lg;gLj;j ntz;Lk;.

milahskpl;L/ gjpg;ngl;oy; gjpt[ bra;J/ Muha;e;J gpd;g[ njitahdhy; bghUs;fis juk; gphpf;f ntz;Lk;.
Vw;fj;jfhjitfis Muha;e;J/ fPnH Twpa[s;s thpirg;go gpd;gw;w ntz;Lk;. kWKiw ntiy bra;J rhp bra;jy; rYif bgWjy; ,uz;lhk; jukhf mwptpj;jy;

gadw;wbjd xJf;fpj; js;Sjy;

 kWKiw ntiy bra;J rhpbra;j bghUs;fis kWgoa[k; nrhjid bra;a ntz;Lk;. nkw;Twpaitfis gjpntl;oy; gjpt[ bra;J itj;jpUf;f ntz;Lk;.
Muha;jy; (Analysis) xU eph;thfk; jdJ ju mikg;g[ Kiwia vt;thW vz;fs; / tiu gl';fs; \yk; czh;j;j ntz;Lk;. thof;ifahshpd; jpUg;jp (Customer Satisfaction) bghUspd; njitia mstpLjy;

gy;ntW bra;Kiwapy; Fzhjprpa';fis tiugl';fs; \yk; czh;j;jy;.

ekf;F bghUs; jUgth;fspd; gy;ntW bra;Kiwfis vz;fspd; totj;jpy; fhl;Ljy;.

Kd;ndWjy; (Improvement)
bjhlh; Kd;ndw;wk; : (Continual Improvement) xU braiy gyKiw bra;a[k; nghJ mjd; njitia g{h;j;jp bra;a nkYk; vt;thW Kay ntz;Lk; vd;gnj bjhlh; Kd;ndw;wkhFk;.

bjhlh; Kd;ndw;wj;ij juf; bfhs;if kw;Wk; mjid mila[k; Kiw \yk; czh;j;jyhk;.
mfj;juj; jzpf;ifapd; Kot[fs; gy bray;Kiwfis Muha;tjd; \ykkhft[k;

jpUj;jk; kw;Wk; Kd;bdr;rhpf;if bray;fshSk; bjhlh; Kd;ndw;wj;ij fz;lwpa Koa[k;.

jpUj;jk; bray; (Correction Action)

Vw;fj;jfhj bghUs;fs; cw;gj;jpahf \yf;fhuz';fs; vd;dbtd;W myrp Muha ntz;Lk;. fhuz';fs; bjhpa fPGs;sitfis Muhayhk;. bray;Kiw jug; gjpntLfs;

rYiffs;
thof;ifahsh;fspd; KiwaPLfs; tpw;gidf;F gpd; nritg[hpnthhpd; mwpf;if jtWjy;fs; kPz;Lk; nehuhjpUf;f jpUj;jk; bray;fis bjhl';f ntz;Lk;.

 bra;Kiw kw;Wk; ntiy mwpt[Wj;jy;fshy; jtWfs; neh;e;jhy; me;j bra;Kiw kw;Wk; mwpt[Wj;jy;fshy; jtWfs; neh;e;jhy; me;j bra;Kiw kw;Wk; mwptWj;jy;fis gjpt[ bra;a ntz;lk;.
Kd;bdr;rhpf;if bray; :(Preventive Action) xU eph;thfk; jdJ bghUs;fspy; bray;Kiwapd; bghGJ Kd;bdr;rhpf;ifahd eltof;if vLj;J mjd; gpw;fhy ghjpg;ig jtph;j;jpl ntz;Lk;.

nkny jpUj;jk; braypy; (Corrective Action) ,jw;f;Fwpa bray;Kiwfs;aht[k; Fwpg;gpl;l tiuKiwfshFk;.