Cisco CallManager Express

Cisco CallManager Express basic and Advanced configuration:

Course prepared by:

Seifeddine Tlili Contact: seiftlili@hotmail.com Linked in Profile: www.linkedin.com/in/seiftlili

Cisco CallManager Express Cisco CME Files

Basic Cisco CME files are listed below:

CME Basic it include CME file as well as basic configuration for default phone, line cmd configuration Graphical user interface or GUI its useful to configure CME without having any acknowledge or experience with Cisco router Cisco phone files configuration: its needed when we use a recent phone that is not supported by CME we can list all phone that CME can support when typing the cmd under telephony-service conf : (telephony-service) #load ? Additional features: some file can be integrated with CME like B-ACD which can be sum-up an IVR and ACD component or as well as MOH (music on hold) and additional ring tones

CME configuration steps:

Step 1 Set up a DHCP pool so that each phone can be assigned an IP address CCME(Config)#Ip dhcp pool cme CCME(Config-dhcp)#Network 192.168.1.0 255.255.255.0 CCME(Config-dhcp)#Option 150 ip 192.168.1.1 CCME(Config-dhcp)#Default-router 192.168.1.1 (it must be the CME address) Step 2 Configure the DN (directory number and ephones assignment) CCME#conf t CCME(Config)#telephony-service CCME(Config -Telephony)#max-ephone 24 CCME(Config -Telephony)#max-dn 48 CCME(Config -Telephony)#ip source-address 192.168.1.1 CCME(Config -Telephony)#create cnf-files Step 3 (Extracting the IP Phones Firmware) Copy the tar to tftp server and execute the following cmd Router#Archive tar /xtract tftp://192.168.1.4/cmterm-7941-7961-sccp.7.0.3.tar flah: Router(Config)#tftp-server flash: TERM41.7-0-3-0S.loads Router(Config)#tftp-server flash: Jar41.2-9-2-26.sbn .. must use this cmd for all files extracted to flash

Cisco CallManager Express This step is essential when using a cisco Ip Phones Model that are the load sub menu Then under Telephony Service type in: CCME(Config -Telephony)#Load 79XX Termloads7911 listed under

Step 4

configuring each Ephone and Dn number CCME#Conf t CCME(Config )#ephone-dn 1 dual-line CCME(Config-ephone-dn)# number 102 CCME(Config-ephone-dn)# name James CCME(Config-ephone-dn)# exit CCME(Config )#ephone-dn 2 CCME(Config-ephone-dn)# number 104 CCME(Config-ephone-dn)# name Tlili,Seifeddine CCME(Config-ephone-dn)# call-forward noan 102 CCME(Config-ephone-dn)# exit CCME(Config )#ephone 1 CCME(Config-ephone)#mac-address 0000.0000.0000 CCME(Config-ephone)#button 1:1 CCME(Config-ephone)#exit CCME(Config )#ephone 2 CCME(Config-ephone)#mac-address 000a.0000.000a CCME(Config-ephone)#button 1:2 CCME(Config-ephone)#exit

Next Step Additional feature: Interdigit Timeout :

The interdigit timeout value is the amount of time that can elapse between dialling any two digits before the dialling process times out and is terminated. Type under configuration mode: CCME(Config )#Telephony-service CCME(Config -Telephony)#Timouts interdigits 30

Ringing Timeout:
The ringing timeout is the amount of time a phone can ring with no answer before returning a disconnect code to the caller. This timeout is used only for extensions that do not have noanswer call forwarding enabled.

Cisco CallManager Express Type under configuration mode: CCME(Config )#Telephony-service CCME(Config -Telephony)#timeouts-ringing 30

Web access :
Activate the http server : CCME(Config)#ip http server CCME(Config)#ip http authenticate local CCME(config-telephony)#web admin customer name Seif password Seif CCME(config-telephony)#web admin system name Admin password Admin

MoH from an Audio File:

MoH can use both .au and .wav format files. Its like the one we listen when calling Customer service in TT (we hear it all the time :s ) Type under configuration mode: Copy the File Music-on-hold.au CCME(Config)#tftp-server flash: Music-on-Hold.au CCME(Config )#Telephony-service CCME(Config -Telephony)#moh music-on-hold.au (its located into the flash)

Personal Speed Dial and fast dial numbers:

Each IP Phone can have up to 20 speed-dial numbers assigned to the line buttons that are not used for line appearances. You define a speed-dial number by associating a speed-dial tag number with a series of digits. Follow this configuration to set up a Speed dial tag: CCME(Config)#Ephone 1 CCME(Config-ephone-dn)# Speed-dial 2 33333 CCME(Config-ephone-dn)# Fast dial 1 102 name Stephane

Directory number:
It is useful cauz we access this features only by pressing the contact button in cisco Ip Phone CCME(Config)#Telephony-service CCME(Config -Telephony)#Directory-entry 1 98955444 name Jason CCME(Config -Telephony)#Directory-entry 1 98955444 name Mickael CCME(Config -Telephony)#Directory-entry 1 98955444 name Samy

Cisco CallManager Express

Call Park:
CCME(Config)#Ephone-dn 1 CCME(Config-ephone-dn)# Number 500 CCME(Config-ephone-dn)# Park-slot timeout 8 limit 10 notify 102

Paging (Broiadcast a msg)

Step 1 Create the Paging DN CCME(Config)#Ephone-dn 2 CCME(Config-ephone-dn)# Number 900 CCME(Config-ephone-dn)# Name Paging_IT CCME(Config-ephone-dn)# Paging ip 239.1.1.10 port 2000

Step 2 Associate the desired phone for the paging CCME(Config)#Ephone-dn 3 CCME(Config-ephone-dn)# Paging-dn 2 The DN tag of the paging number

Intercom:
CCME(Config)#Ephone-dn 1 CCME(Config-ephone-dn)# Number 5001 CCME(Config-ephone-dn)# Name Intercom CCME(Config-ephone-dn)# Intercom 5002 barge-in CCME(Config)#Ephone-dn 2 CCME(Config-ephone-dn)# Number 5002 CCME(Config-ephone-dn)# Name Intercom CCME(Config-ephone-dn)# Intercom 5001 barge-in

Feature Access code

CCME(Config)#Telephony-service CCME(Config-ephone-dn)# Fac custom Callfwd **3 .. and keep going

Extension Mobility:
Step 1 Create the logout profile CCME(Config)#Voice logout-profile 1 CCME(Config-XXXXX)#Pin 9999 CCME(Config-XXXXX)#User test password test CCME(Config-XXXXX)#Speed dial 1 2001 label Boss CCME(Config-XXXXX)#Speed dial 1 2020 label Help_Desk

Cisco CallManager Express Step 2 Create the User Profile CCME(Config)#Voice user-profile 1 CCME(Config-XXXXX)#Pin 12345 CCME(Config-XXXXX)#User Seifeddine password Tlili CCME(Config-XXXXX)#Number 190 type normal Step 3 Activate Extension mobility for the phone CCME(Config)#ephone 1 CCME(Config-ephone)#Logout-profile 1 CCME(Config-ephone)#Type 7911

Coming next: Integration CUE to CCME and advanced Configuration (Voice mail profile, IMAP configuration,Call Recording) Hope this was helpful for you and thanks for viewing Feel To contact me seiftlili@hotmail.com or add me on linked in www.linkedin.com/in/seiftlili
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