Documente Academic
Documente Profesional
Documente Cultură
WORK EXPERIENCE
Program Manager, Microsoft Corporation, Jan 2012 Managed MIT Manageability, Integration, & Tools team of six IC developers, maintaining the fastest consistent time-to-investigate priority work items within any SQL SE group vector & greatest average month-over-month work item resolution rate in all SQL SE o Led triage across multiple teams and distinct technologies for SQL Server o Developed action plan for stewardship and direction of internal automation tooling o Calculated ROI on supportability work options o Oversaw test signoff & maintained test quality for automated build tests o Customer-facing responses for SQL Server support communication: Connect response & KB Articles Developed SQL Server SE Scorecard design for agile support model o Created target-KPI Powerview scorecard to support data-driven climate Managed Live Query Statistics Project o Targeted reduction in 6.5-million dollar annual support cost for customer performance issues across SQL box and cloud Managed Version Bump Optimization Project o 6-month, 80-engineer project cost reduced to 5-months, 15-engineers Managed Conductor workflow monitoring tool o Feature design & defect triage for internal reporting & monitoring tool o Developed process to extend legacy monitoring system to future SQL releases Research Assistant & Student Metallurgical Technician, Lehigh Univ., 2006-2012 Developed experimental method to determine wear effects on surface treatments Wrote & optimized programs quantifying energy loss processes Identified metals and alloy components using energy spectra and alloy databases
Teaching Assistant, Bioengineering Dept., Lehigh University, 2010-2012 Prepared and tested classroom laboratory activities Instructed laboratory groups and new teaching assistants Graded homework & led review sessions Manager, Lane Challenge Climbing Wall, Taylor Fitness Center, 2006-2010 Handled finances and member records & instructed new staff Volunteer Coordinator, Engineers Without Borders, 2006 Organized volunteers for construction of prototype well water purification system
EDUCATION
Lehigh University, Bethlehem, PA, 2006-2012, P.C. Rossin College of Engineering and Applied Science M.S. in Bioengineering, 2010-2012, degree awarded December 2012 o GPA: 3.02 B.S. in Materials Science and Engineering, 2006-2010, degree awarded May 2010 B.S. in Mechanical Engineering, 2006-2010, degree awarded May 2010 o GPA: 3.60 High Honors