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Table of Contents
SOLIDWORKS 2012 TECHNICAL GUIDE ....................................................................................... 1 TABLE OF CONTENTS .................................................................................................................. 2 SYSTEM REQUIREMENTS ............................................................................................................ 3 SolidWorks and SolidWorks Simulation Products SolidWorks ................................................ 3 eDrawings ............................................................................................................................... 4 SolidWorks Network License Server ........................................................................................ 4 Microsoft Products .................................................................................................................. 5 3DVIA Composer System Requirements .................................................................................. 6 PDM System Requirements ..................................................................................................... 7 CLEAN REMOVAL........................................................................................................................ 9 CLEAN REMOVAL OF SOLIDWORKS PRODUCTS ....................................................................................... 9 WHY? ...................................................................................................................................... 9 Things you will need before you start ..................................................................................... 9 Manual .................................................................................................................................... 9 Automatic ............................................................................................................................. 13 INSTALLATION NOTES .............................................................................................................. 14 INSTALLING SOLIDWORKS AND SOLIDWORKS SIMULATION ..................................................................... 14 Vista / Win 7 User Account Control Settings (UACs) ......................................................... 14 Installing SolidWorks Side by Side ......................................................................................... 15 POST-INSTALLATION RECOMMENDATIONS ........................................................................................... 17 File Preparation ..................................................................................................................... 17 Graphics Card Check ............................................................................................................ 17 SOLIDWORKS UPDATE PROCEDURE.................................................................................................... 17 INSTALLING 3DVIA COMPOSER......................................................................................................... 18 Requesting / Installing License File ....................................................................................... 18 INSTALLING EPDM LOCAL VIEW (BASIC CLIENT SET-UP) ........................................................................ 20 How to Create a New Vault View for EPDM ......................................................................... 20 What you Need to Know when Using Update References to Fix Broken References ............ 24 SOLIDWORKS NETWORK LICENSE MANAGER ........................................................................... 25 INSTALLING NEW SOLIDWORKS SOLIDNETWORK LICENSE MANAGERS ..................................................... 25 UPGRADING THE LICENSE MANAGER (2009 OR EARLIER) ....................................................................... 27 UPGRADING THE LICENSE MANAGER (2010 OR GREATER)...................................................................... 27 WE PURCHASED A NEW SERVER. HOW DO I MOVE THE LICENSE MANAGER? ............................................ 28 HOW DO I HANDLE SERVICE PACK UPDATES? ....................................................................................... 28 I NEED TO INSTALL THE LATEST VERSION OF SNL NETWORK MANAGER, BUT I HAVE USERS USING OLDER VERSIONS OF SOLIDWORKS, HOW DOES THAT WORK? ......................................................................................... 28 FAQ .......................................................................................................................................... 29 INSTALLATION / HARDWARE ............................................................................................................. 30 ACTIVATIONS / SNL / LICENSE .......................................................................................................... 33 SOLIDWORKS ................................................................................................................................ 34 2D APPLICATIONS........................................................................................................................... 36 RESOURCES ................................................................................................................................... 37
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System Requirements
SolidWorks and SolidWorks Simulation Products SolidWorks
Operating Systems
Windows 7 Windows Vista Windows XP
SolidWorks SolidWorks SolidWorks SolidWorks (SolidWorks 2009 2010 2011 2012 2013) *
Minimum Hardware
RAM Disk Space Video Card Processor Install Media
Configuring a SolidWorks Workstation 2 GB or more 5 GB or more Certified cards and drivers Intel or AMD with SSE2 support and 64-bit operating system DVD Drive or Broadband Internet Connection
Microsoft Products
Internet Explorer Excel and Word IE 6,7,8 2003, 2007* IE 6,7,8 2003, 2007, 2010* IE 7,8,9* 2007, 2010 IE 7,8,9 2007, 2010 IE 8,9 2007, 2010
Other
Anti-Virus Network Virtual environments and storage devices Supported Anti-Virus Products Microsoft Windows networking. Novell networks and non-Windows network storage devices are not supported Supported storage devices
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eDrawings SolidWorks SolidWorks SolidWorks SolidWorks (SolidWorks 2009 2010 2011 2012 2013) *
Operating Systems
Windows 7 Windows Vista Windows XP Mac 10.4 Mac 10.5 Mac 10.6 Mac 10.7
SolidWorks Network License Server SolidWorks SolidWorks SolidWorks SolidWorks 2009 2010 2011 2012 * (SolidWorks 2013)
Operating Systems
Windows 7 Windows Vista Windows XP Windows server 2003 Windows server 2008
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Notes
SolidWorks Support End Of Life schedule Windows Home Editions are not supported Apple Macintosh-based machines running Windows using Boot Camp are not supported Office 2010 feature 'Click-To-Run' is not supported
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Hardware Requirements:
Disk Drive Network Adapter Processor Memory (RAM) Graphics Adapter Pointing Device 3DVIA Composer, 3DVIA Sync, and 3DVIA Enterprise Sync: Minimum: 3 GB free space 3DVIA Composer Player and 3DVIA Composer Player Pro: Minimum: 50 MB free space Ethernet adapter is required for licensing purposes (excluding 3DVIA Composer Player) Intel or AMD processors Minimum: 512 MB Recommended: 2 GB Recommended: Graphics adapter with 3D OpenGL acceleration Mouse or other pointing device. A three-button mouse is recommended for usability
Note:
* WOW (Windows on Windows) lets 32-bit processes run on Windows 64-bit operating systems (not recommended). ** Software Prerequisites: 3DVIA SolidWorks Plug-in 32-bit requires SolidWorks 32-bit and 3DVIA SolidWorks Plug-in 64-bit requires SolidWorks 64-bit installed.
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Server
Archive
Processor RAM Hard drive (Free space) Operating system
Quad Core Intel Xeon, 1,6GHz 2 GB 200 GB Windows 2003 Server SP1 or higher, or Windows 2008 Server
Database
Processor RAM Hard drive (Free space) Operating system Database Server Intel Xeon, 2,6GHz 2 GB 10 GB Windows 2003 Server SP1 Microsoft SQL Server 2005 SP2 Quad Core Intel Xeon, 2,0GHz 4 GB 100 GB Windows 2003 Server SP1, or Windows 2008 Server Microsoft SQL Server 2005 SP2, or Microsoft SQL Server 2008
Web
Processor RAM Operating system Intel Xeon, 2,6GHz 1 GB Quad Core Intel Xeon, 2,0GHz 3 GB
Windows 2003 Server Windows 2003 Server SP1 and SP1 and Internet Internet Information Services (IIS) Information Services (IIS)
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Notes:
The SolidWorks Enterprise PDM server components can run on workstations running XP, but in a production environment, SolidWorks Corporation requires the use of a server-specific operating system. The minimum requirement is an absolute minimum. SolidWorks Corporation cannot guarantee system performance or behavior for installations running on configurations not meeting the minimum recommended levels. The hard drive requirements are solely dependent on the size of data stored in the system. Therefore, the actual requirements can exceed the values in this recommendation. The recommended configuration is based on a typical installation with approximately 20 users and approximately 60,000 stored documents. Prerequisites for installing any SolidWorks Enterprise PDM component are Windows Installer 3.1,MSXML 6, and Microsoft SQL Server 2005 SQL_DMO backwardcompatibility drivers. These are automatically installed when running the SolidWorks Enterprise PDM setup. Client also has a prerequisite of Microsoft .Net 3 Framework. If using an administrative install image for client deployment, these components will not be installed automatically. As the Database Server of SolidWorks Enterprise PDM runs on SQL server, we do not recommend installing any instances of other applications on the database server. Note that client, database and archive server support both 32 and 64 bit operating systems, but web server currently supports 32 bit operating systems only. Starting with SolidWorks Enterprise PDM 2009 the product will only be available on DVDs. Windows 2003 Small Business Server Edition is not supported. Installation is blocked for SolidWorks Workgroup PDM Vault. For information regarding virtual environments and attached storage devices (NAS and SAN), please click here.
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Clean Removal
Clean Removal of SolidWorks Products
WHY?
When going from major release to major release CAD MicroSolutions strongly suggest that a full uninstall and re-install is the best way to perform an upgrade for long term performance and stability. This process will clean out the installation files, freeing up space, and provide a fresh write of the files in the Program Files directory. If you simply want to update your Service Pack within a major release, proceed to the Update Section on Page 17. Until very recently, there were no real tools to help cleanly uninstall SolidWorks. For the most part, youll want to be making use of the Uninstall Feature if SolidWorks 2011 has been installed (Page 13 for details). If you have an earlier version of SolidWorks or simply want to be more thorough, follow the instructions for a Manual Uninstall before installing the latest.
Manual
Note: Most of these steps will require Administrative Privileges on the local system.
Visit https://customerportal.solidworks.com. You will need a valid subscription service contract and a Customer Portal login. 2 DVD are Shipped usually sometime in Late October, Early November. If you havent been getting your DVDs, make sure to give us a call to update the records (416-213-0533). CAD MicroSolutions Inc. | www.cadmicro.com 65 International Boulevard | Suite 103 | Toronto | ON | M9W 6L9 | Canada T: (416) 213-0533 | T.F.: (888) 401-5885 | F: (416) 213-0538 | MyCADServices Portal
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Step 2 Transferring the License back to SolidWorks or the SNL License Server.
Standalone Seat 1. Open SolidWorks 2. Help > Transfer License for all products (ie. SolidWorks, Simulation, Flow etc.) 3. Confirm information and finish the procedure. SolidNetWork Licence Automatic Borrowing: Make sure to close SolidWorks. Manual Borrowing: Return license to server. 1. Go to Start > All Programs > SolidWorks{year} > SolidWorks Tools > SolidNetWork License Administrator 2. Proceed to the License Borrowing Tab 3. Return any borrowed licenses.
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C:\Program Files\SolidWorks Corp 64 Bit Systems Only C:\Program Files (x86)\Common Files\eDrawings C:\Program Files (x86)\Common Files\SolidWorks Installation Manager C:\Program Files (x86)\Common Files\SolidWorks Shared C:\Program Files (x86)\SolidWorks Corp
b) c) d)
Default XP location C:\Documents and Settings\{sign in name}\Local Settings\Temp\ Default Vista/Win 7 location C:\Users\{sign in name}\AppData\Local\Temp\
In the Registry Editor, delete the keys below. Not all of the keys listed may be present on your system.
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*EPDM User: Only delete the following: SolidWorks\SolidWorks{year} Under HKEY_LOCAL_MACHINE\Software eDrawings SolidWorks* SolidWorks Corporation SolidWorks BackOffice SRAC
*EPDM User: Only delete the following: SolidWorks\SolidWorks{year} Under HKEY_LOCAL_MACHINES\Software\Wow6432Node eDrawings SolidWorks* SolidWorks Corporation SolidWorks BackOffice SRAC
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Automatic
Starting in SolidWorks 2010, SolidWorks has introduced the Uninstall feature to the Installation Manager. In the SW 2011 Uninstall Window, you could access this feature by Right Mouse clicking the header. Since then, in SolidWorks 2012, youll see the Uninstall Method options on the very first page. If you select the Change Button, youll then be able to add cleaning the registry and other file locations. !! Warning: EPDM USERS: As an Enterprise PDM User, I do not want to be Using the Registry Uninstall feature in SW 2012, or the automatic uninstall in SW 2011 SP 3.0 (or later). If this option is chosen, then the following keys will be deleted which are critical to the operating success of the Local Vault: HKEY_CURRENT_USER\Software\SolidWorks \Applications\PDMWorks Enterprise HKEY_LOCAL_MACHINE\SOFTWARE\SolidW orks\Applications\PDMWorks Enterprise HKEY_LOCAL_MACHINE\SOFTWARE\WOW6 432Node\SolidWorks\Applications\PDMWorks Enterprise !!Warning: Custom ToolBox, Template Users Be Wary of Selecting the Data Files and Folders options as this will delete the local toolbox and any customized templates stored in the default C:\ProgramData\SolidWorks\S olidWorks{year} Location.
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Installation Notes
Installing SolidWorks and SolidWorks Simulation
Most importantly, the user on the computer needs to have full local admin rights. Make sure that when you are installing or repairing any SolidWorks product, that the Anti-Virus has been disabled. This is to make sure that all of the SolidWorks software programming code gets installed, and the anti-virus doesn't mistake the program as a virus or a Trojan. OVERALL, insert the DVD or select the setup.exe file. Next choose Individual Installation regardless of what SolidWorks Package or setup you have Next it will ask you to confirm your serial. Enter the serial for any and all products that you have. After that, confirm the installation options, toolbox location and download options.
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Step 5. Toolbox Location During the installation you need to specify that you want to create a new Toolbox vs. upgrading the existing.
Step 6. Template Locations If you have company specific templates stored in a network or on a local drive you will want to create a copy of that folder and rename it specific to the version you are going to use it with.
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Step 7. SolidWorks System Options Once your installation is complete you will want to run both versions of SolidWorks and check that your File Locations, Default Templates, and Hole Wizard Locations.
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Post-Installation Recommendations
File Preparation
Whenever, you open up a Previous Years File in a newer version of SolidWorks, there a slight time lag until the parts are then saved in the current version. Sometimes, current projects with older parts arent properly re-saved and poor system performance can result in the long run. To ensure the best performance from year to year: 1 Create a back-up of all your SolidWorks Files 2 Make use of the SolidWorks Task Schedular, Convert Feature, or the MyCADTools Update Version [Start > All Programs > MyCADTools{year} > Utilities > Update Version.]
If youre having difficulty with the system spec, try Any System Vendor and then proceed to insert your card info. Once you have the entire file, youll want to go to the Control Panel to uninstall the current Driver. At the end of the uninstall, your computer will likely ask you if you want to re-start your computer Do so. Once your computer has rebooted, go to the downloaded file and double-click it. This will install the file. Finish the installation.
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5. Drag the license file onto the Open License Folder button and click OK twice. The default 3DVIA Composer license folder is: %ALLUSERSPROFILE%\Application Data\Dassault Systemes\3DVIAComposer\License Note: You can put the license file in a different location and then specify the location by defining the environment variable SEEMAGE_LICENSE_FILE. Set environment variables in Windows from Start > Control Panel > System > Advanced > Environment Variables. Note: You cannot use standalone licenses from virtual displays (remote terminal services). You must have administrator rights to install a license.
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Next, a wizard will begin to guide you through the process. Click Next to get started.
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First, you will need to tell it what server contains the vault that you would like to view. Select the server if it is already in the list by checking the box next to its name and selecting Next. If it's not in the list, you can use the "Add" button and manually type in the server name to locate the vault server.
*Depending on the domain of the client, user might need to provide User and Password information that has admin access to the archive. Next, you will tell it which vault on that server you would like to connect to. Check the box next to the desired vault and click Next.
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A few more questions... and we are almost there. You need to tell the wizard where you would like to place the local copy of the vault files, and who should be able to see it. *Please note that if you create a folder - it will place the vault icon inside the folder. This is why it is recommended to create the vault at the root of a drive with plenty of space on it. Then the vault icon (or "blueberry" as some call it) will be placed at the root of the drive for easy viewing. You can also restrict this view to yourself or let others see it. (Either way, you have to log in to be able to gain access!) Click Next after making your selections.
Take a quick look to make sure the settings all seem correct on the next screen. Now you should be able to click Finish and the Vault will be created!
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Click Close to Confirm that the wizard has done its job.
Just to double-check... Open windows explorer and make sure the new vault view is displayed in your list of folders, just as you selected. If you double-click it to access the vault, you will need to log on for the first time. You are then all set with your new vault view!
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What you Need to Know when Using Update References to Fix Broken References
File references can be broken when files are renamed, moved, or deleted. Starting with SolidWorks Enterprise PDM 2011, you can use the new Update References command to repair the broken references. It is very important to understand that when you check files in to the vault, if the Check In dialog box displays warnings of missing files, cancel the check in. If you ignore the warnings for missing files and check files in, the Update References wizard does not list the missing files.
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3. Next screen enter your serial number and continue with install.
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3. Activate via the web and enter a contact email address. Proceed until activation is complete
4. Ensure that you are on the Server Administration Tab, and that the server has indeed been started.
5. The license Server installation is complete, test by attempting to open SolidWorks on a client computer.
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We
b. Then choose the transfer option. c. Once transfer is successful go to the Installing New SolidWorks SolidNetWork License Managers section of this guide
I need to install the latest Version of SNL Network Manager, but I have users using older Versions of SolidWorks, how does that work?
This is not a problem regardless of what SolidWorks version the client has installed all the way back to 2005. Just upgrade the server and the test.
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FAQ
FAQ ............................................................................................................................................ 29 INSTALLATION / HARDWARE ............................................................................................................. 30
What are the latest system requirements? ..................................................................... 30 Will SolidWorks be able to support XP beyond SolidWorks 2012? ......................... 30 What is the best procedure to upgrade my installation of SolidWorks to a new major release of the software? .......................................................................................... 30 What is the proper procedure to move my SolidWorks installation to my new computer? ............................................................................................................................... 30 I have many systems to install SolidWorks onto. What is the best and fastest way to do this? ............................................................................................................................... 30 Im about to install or update a SolidWorks product, but Im having trouble disabling my anti-virus what do I do?.............................................................................. 30 I have a serial number but I cannot find the DVD or the installation files. ............. 30 How to relocate Toolbox in an office environment to a centralized server location?.................................................................................................................................. 31 Why does the display go black or streaky or freeze? .................................................. 31 I noticed in the SolidWorks Rx, that my Graphics Card is out of date. What is the proper procedure to install the latest driver? ................................................................ 31 My Graphics card isnt supported! What can I do if Im experiencing display anomalies? ............................................................................................................................. 31 How do I transfer my personalized setting (toolbars etc) to another computer? . 32 Im constantly running into error messages indicating that Im out of system resources, or out of memory. ............................................................................................ 32
SOLIDWORKS ................................................................................................................................ 34
How can I save my documents to a previous release of SolidWorks? ................... 34 What are typical causes of erratic behaviour in SolidWorks? ................................... 34 Where has my eDrawings toolbar gone in SolidWorks? ............................................ 34 Where do I get more weldment library profiles? How do I add them to the standard library? ................................................................................................................... 34 Why dont my surfaces appear in my drawings?.......................................................... 35 Why, when I send my client an assembly file, the file seems empty? ..................... 35 How can someone who doesnt have SolidWorks see my files in 3D? ................... 35
2D APPLICATIONS........................................................................................................................... 36
Where can I download DraftSight, eDrawings or SolidWorks Viewer? ................................... 36 Wheres DWG Editor? It used to install with my SolidWorks package. .................................. 36
RESOURCES ................................................................................................................................... 37
Whats so great about the Customer Portal? ................................................................. 37 I cant login to my Customer Portal Account?!? What do I do? .............................. 37 Why can I not download the service pack? .................................................................... 37 I need more training, where can I get more information on course availability? . 37 How do I get more technical support? ............................................................................ 37
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Installation / Hardware
What are the latest system requirements? The SolidWorks website has the suggested system requirements here or see Pages 3-8 of this document. Will SolidWorks be able to support XP beyond SolidWorks 2012? Starting in SolidWorks 2013, the XP platform will no longer be supported. As a matter of fact, XP is already 10 years old and Microsoft has already ended their support. What is the best procedure to upgrade my installation of SolidWorks to a new major release of the software? Although the installation manager asks if you would like to upgrade a previous installation, CAD MicroSolutions strongly suggests you completely uninstall SolidWorks before installing the next major release of the software. See page 9 for details. What is the proper procedure to move my SolidWorks installation to my new computer? On the old system, from the help pull down menu in SolidWorks, use Transfer License. This will transfer the activation back on the SolidWorks Server. Then you can install and run SolidWorks on the new system and activate. I have many systems to install SolidWorks onto. What is the best and fastest way to do this? An Administrative Image can be created to aid in installing multiple seats of network and/or standalone seats of the software. Im about to install or update a SolidWorks product, but Im having trouble disabling my anti-virus what do I do? I.T. may have locked this ability out. Please ask them for help. I have a serial number but I cannot find the DVD or the installation files. Login to the Customer Portal (https://customerportal.solidworks.com), go to the Download section, select the desired year, and then download the version of SolidWorks that you want.
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How to relocate Toolbox in an office environment to a centralized server location? I. On a clean or new install you will be asked for SolidWorks Data location. This should be directed to a network share using a UNC path (\\server\share\SolidWorks Data\). II. For existing installations where the install was left at the default c:\SolidWorks Data. Move the default directory to a server UNC path then remap this path in the SolidWorks options on the system options tab under Hole Wizard/ Toolbox. Why does the display go black or streaky or freeze? Check that you have an approved video card and the latest tested and supported graphics card driver version is installed. See here. I noticed in the SolidWorks Rx, that my Graphics Card is out of date. What is the proper procedure to install the latest driver? The best method especially with NVIDIA cards, is to open the SolidWorks Rx to download the driver. Start > All Programs > SolidWorks {year} > SolidWorks Tools > SolidWorks Rx > Diagnostics Tab > Download Latest Driver Button. Alternatively proceed to the following site, and insert the computer specs. http://www.solidworks.com/sw/support/videocardtesting.html If youre having difficulty with the system spec, try Any System Vendor and then proceed to insert your card info. Once you have the entire file, youll want to go to the Control Panel to uninstall the current Driver. At the end of the uninstall, your computer will likely ask you if you want to re-start your computer Do so. Once your computer has rebooted, go to the downloaded file and double-click it. This will install the file. Finish the installation. My Graphics card isnt supported! What can I do if Im experiencing display anomalies? The first thing to try is the Software OpenGL mode. To do this: 1. Close SolidWorks if its open. 2. Start > All Programs > SolidWorks {year} > SolidWorks Tools > SolidWorks Rx > Home Tab 3. Click on Click here to launch SolidWorks in Software OpenGL mode
Alternatively, consider getting the latest Driver from the Manufacturer, or getting a supported card.
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How do I transfer my personalized setting (toolbars etc) to another computer? Copy setting wizard can be found at Start > All Programs > SolidWorks {year} > SolidWorks Tools > Copy Settings Wizard. This will create a settings file that can be run on any other system to restore your settings. CAD MicroSolutions does not suggest copying settings between major releases of SolidWorks. Im constantly running into error messages indicating that Im out of system resources, or out of memory. I. Perform system maintenance. This can include procedures such as cleaning the windows temp folder (use SolidWorks Rx System Maintenance tab), performing a defrag, or moving archaic files onto a secondary drive. II. Contact us to see if you should be considering ore memory and/or a 64 Bit system upgrade.
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How do we get our 2011 SolidNetWork License file? SolidWorks SolidNetWork Licensing 2010 and newer, has moved to activation based licensing. Once the product has been installed it will activate via the web. All old dongles need to be returned to CAD MicroSolutions for proper disposal.
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SolidWorks
How can I save my documents to a previous release of SolidWorks? This is not possible, due to the nature feature based, parametric modellers, SolidWorks does not save to previous versions. The only option is to save the SolidWorks file as a translation file format (IE. Parasolid, STEP, etc) and then import it in the older version of SolidWorks but the feature tree will be lost. What are typical causes of erratic behaviour in SolidWorks? I. II. III. Lack of system maintenance. Clean windows temp folder (use SolidWorks Rx System Maintenance). Using Templates from older SolidWorks Versions. Corrupt registry. Rename HKEY_CURRENT_USER\software\solidworks\solidworks{year} folder to solidworks-old this will reset the current user as if they just installed SolidWorks, **NOTE** All toolbar customizations and file path customizations etc. will be lost. Corrupt file. Can be caused by antivirus programs, working without a PDM system, working from a network location, among other potential causes. Possible conflicting user rights in certain locations or in the registry. Installation had become corrupt -- Attempt to run a repair. Hardware Failure, Power issues, Dusty Box.
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Where has my eDrawings toolbar gone in SolidWorks? eDrawings is no longer an add-in product. The publish eDrawings button can be found under the save dropdown button or from the file pull down menu. Where do I get more weldment library profiles? How do I add them to the standard library? From the Design Library inside SolidWorks, go to the SolidWorks Content in to the Weldments folder. Ctrl + click the standard library to download a zipped file containing the profiles to a temporary folder. Check the file locations under the SolidWorks System Options to find where your Weldment Profile location has been set. Next, unzip the downloaded file to this folder location.
CAD MicroSolutions Inc. | www.cadmicro.com 65 International Boulevard | Suite 103 | Toronto | ON | M9W 6L9 | Canada T: (416) 213-0533 | T.F.: (888) 401-5885 | F: (416) 213-0538 | MyCADServices Portal
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Why dont my surfaces appear in my drawings? If a file has both solid bodies and surface bodies, by default SolidWorks hides the surface bodies in a drawing view. In the feature tree of the drawing under the drawing view you want to see the surface in select the surface bodies and choose show. Why, when I send my client an assembly file, the file seems empty? All referenced documents need to be sent with the assembly file. The tool to facilitate this is the use of Pack and Go (found in the SolidWorks file pull down and in the SolidWorks Explorer tools). This utility automatically takes all referenced items for a selected document and either copies them to a selected folder or you can also zip and email in one step. How can someone who doesnt have SolidWorks see my files in 3D? eDrawings, is a free downloadable viewer, and is downloaded from the SolidWorks website. http://www.solidworks.com/sw/support/downloads.htm
CAD MicroSolutions Inc. | www.cadmicro.com 65 International Boulevard | Suite 103 | Toronto | ON | M9W 6L9 | Canada T: (416) 213-0533 | T.F.: (888) 401-5885 | F: (416) 213-0538 | MyCADServices Portal
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2D Applications
Where can I download DraftSight, eDrawings or SolidWorks Viewer? Login to the Customer Portal, go to the Download section and select the "Free CAD Tools" Tab. Wheres DWG Editor? It used to install with my SolidWorks package. In the early Service Pack of SolidWorks 2010 it was renamed to 2D Editor. Once SolidWorks 2010 SP 3.1 was available, one would have to download the program separately through the Customer Portal in order to install it. If youd like to use a more user-friendly free application, try DraftSight ( www.DraftSight.com)
CAD MicroSolutions Inc. | www.cadmicro.com 65 International Boulevard | Suite 103 | Toronto | ON | M9W 6L9 | Canada T: (416) 213-0533 | T.F.: (888) 401-5885 | F: (416) 213-0538 | MyCADServices Portal
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Resources
Whats so great about the Customer Portal? The Customer Portal is a great resource to download SolidWorks, any of the Free CAD Tools, or to submit enhancement requests, among many other things. I cant login to my Customer Portal Account?!? What do I do? Since the Customer Portal is managed exclusively by SolidWorks, to get immediate access, call 888-835-8873. Why can I not download the service pack? I. II. III. IV. Subscription has lapsed. There are no SolidWorks products registered in your account. Firewall blocking issues. Proxy Server issues.
I need more training, where can I get more information on course availability? CAD MicroSolutions offers a vast selection of training courses. Please see here for course descriptions. For course availability, call 416-213-0533 and ask for your Account Manager. (You can also view the online Training Calendar) How do I get more technical support? Subscription customers can: I. Contact CAD MicroSolutions Tech Support team: 416-213 0533 or 1-888-401-5885 II. Log onto the MyCADServices and Create a Ticket under the My Tickets tab, or visit the Knowledge Base Section: www.cadmicro.com/mycadservices
CAD MicroSolutions Inc. | www.cadmicro.com 65 International Boulevard | Suite 103 | Toronto | ON | M9W 6L9 | Canada T: (416) 213-0533 | T.F.: (888) 401-5885 | F: (416) 213-0538 | MyCADServices Portal