TEKTIC WORKSHOP 2009

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FOREWORD

This workshop was brought to you by the partnership of the following institutions: A

Page 2 “ICT 4 HPE” Illustration by Nelson Shen

 Dear Participant:

On behalf of the Technology Enabled Knowledge Translation Investigative Centre

(TEKTIC) research team, we would like to welcome you to our invitational forum
“Using Information and Communication Technologies for ‘Healthy’ Patient Engagement.”
We would like to also recognize our appreciation for the Michael Smith Foundation
who has supported TEKTIC through their Infrastructure Program since 2006. This
ongoing support has given our research team the opportunity to conduct innovative
eHealth research in the areas of eLearning and evidence based policy translation.
More importantly, TEKTIC has enabled our group carry out various knowledge
exchange activities and share ideas, all of which supports the continuous co-creation
of many exciting research initiatives. The theme of today’s workshop is an important and timely one to explore,
and we appreciate your interest in joining us in this dialogue. We look forward to interacting with you not only
today at the forum, but also in the future in an effort to continue optimizing health care and outcomes through
active patient engagement, excellence in health service delivery, and acceleration of translated research evidence
into routine care— all enabled by the ongoing advances in information and communication technologies.

Sincerely,

Kendall Ho,
MD FRCPC
Executive Director, TEKTIC
Associate Professor, Emergency Medicine
Faculty of Medicine
University of British Columbia

Tel:+1.604.875.4111 ext 69153

Fax: +1.604.875.5083
e-mail: Kendall.Ho@ubc.ca

Page 3
GUEST SPEAKERS
Preamble:
Ms. Mary Martin,
Councillor, Surrey City Council

Since her election to Surrey City Council in 2005, Councillor Mary Martin has worked A
hard to bring Surrey’s diverse community together. Councillor Martin is dedicated
to ensuring the adequate and proper care of City residents, and has used her 20 years
of experience in the medical field to lead highly successful fundraising campaigns for
hospital foundations.
A
Councillor Martin’s involvement in community work began while raising her three children. She has served as
Co-Chair of the first PAC at Brookside Elementary in Newton, as Chair of the Parish Education Committee
Board at Cloverdale Catholic School, and as Secretary and Treasurer of Kids Help Phone, which she helped A
launch in South Surrey/White Rock.

Councillor Martin is currently an appointed member of the following City of Surrey committees: Finance,
Public Safety, Parks and Community Services Committee (Chair), Multicultural Advisory Committee
(Deputy Chair), Mayor’s Committee on Health Care (Chair), Mayor's Committee on Arts and Culture, and
Mayor's Committee Crime Reduction Working Group.

In addition, Councillor Martin has been appointed to the following community organizations: Semiahmoo
A
House Society (Board Member), City Liaison of Surrey Memorial Hospital Foundation, Representative of
the Fraser Health/Municipal Government Advisory Council, Peace Arch Hospital Foundation - City Liaison,
and Honorary Board Member of the Surrey Hospice Society
(
Councillor Martin serves as an Alternate on the Metro Vancouver Board of Directors.

As a Surrey resident for the past 18 years, Councillor Martin, her husband Tony and family feel blessed to live
in such a beautiful, dynamic city and believe that community service is the key to building any great city.

Councillor Martin is a member of the Surrey First Coalition.

Page 4
 ! Speaker
! #1
Dr. Antoine Geissbuhler,
Professor and Chairman, Deparment of Radiology and Medical Informatics,
Geneva University Hospitals

Antoine Geissbuhler is a Professor of Medical Informatics, Chairman of the Department

of Radiology and Medical Informatics at Geneva University, Director of the Division of
Medical Informatics at Geneva University Hospitals, and President of the Health-On-the-Net
Foundation. He is also President-elect of the International Medical Informatics Association
and member of the HIMSS Europe Governing Council.

A Philips European Young Scientist first award laureate, he graduated from Geneva University
School of Medicine in 1991 and received his doctorate for work on tri-dimensional reconstruction of positron
emission tomography images. He then specialized in internal medicine under the direction of Prof. Francis Waldvogel.
After a post-doctoral fellowship in medical informatics at the University of Pittsburgh and Vanderbilt University, he
became associate professor of biomedical informatics and vice-chairman of the Division of Biomedical Informatics
at Vanderbilt University Medical Center, under the mentorship of Prof. Randolph Miller and Prof. William Stead,
, working primarily on the development of clinical information systems and knowledge-management tools. In 1999,
he returned to Geneva to head the Medical Informatics Service in Geneva University Hospitals and School of
Medicine, following in the steps of Prof. Jean-Raoul Scherrer who founded this world-renowned group. In 2005,
his efforts in developing telemedicine and tele-education were recognized by the creation of the UNESCO chair
for telemedicine and multidisciplinary teaching.

Author of more than 100 original scientific publications in peer-reviewed scientific journals, his current research
focuses on the development of innovative, knowledge-enabled information systems and computer-based tools for
, improving the quality, safety and efficiency of care processes, at the local level of the hospital, the regional level
of a community healthcare informatics network, and at the global level with the Health-On-the-Net Foundation
(http://www.hon.ch) and with the development of a south-south telemedicine network in Africa (http://raft.hcuge.
ch). He is the President-elect of the International Medical Informatics Association and is one of the editors of the
International Journal of Medical Informatics and of the IMIA Yearbook of Medical Informatics.

Page 5
 Speaker #2
Dr. Cameron Norman
Assistant Professor,
Department of Public Health Science, University of Toronto
Director of Evaluation, Peter A. Silverman Global eHealth Program

Cameron Norman is an Assistant Professor in the Department of Public Health Sciences at

the University of Toronto, Director of Evaluation with the Peter A. Silverman Global eHealth
Program, and the principal investigator of Youth Voices Research, the youth engagement
unit of the Centre for Health Promotion.
!
The focus of his research is on understanding how people work together across boundaries to solve health problems
and how information technologies can aid learning and collaboration across time, physical space, social status, and
culture to improve health and wellbeing. His research places emphasis on engaging youth and young adults in health
promotion; exploration of the necessary skills and organizational supports required for the public and professionals
alike to fully participate in health decisions using information technology (eHealth); and how electronic social
networks connect people -professionals and patients alike - and ideas together to translate knowledge into improved
wellbeing for all. T

Dr Norman holds undergraduate and Master’s degrees in psychology, a PhD in public health sciences from the
University of Toronto and completed a post-doctoral fellowship in Systems Thinking and Knowledge Translation W
jointly at the University of British Columbia in Vancouver and the Centre for Global eHealth Innovation in
Toronto.

Page 6
 Speaker #3
Dr. Gerri Sinclair
CEO and Executive Director of Digital Media Program,
Centre for Digital Media

Gerri Sinclair is currently the Executive Director of the Masters of Digital Media Program,
t as well as the CEO of the Centre for Digital Media, a collaborative partnership between
h the University of B.C., Simon Fraser University, Emily Carr Institute of Art + Design, and
t the B.C. Institute of Technology. Most recently she was the Chair of the Canadian Federal
Government’s Telecom Policy Review Panel, advising the Federal Government on the future
policy and regulatory environment required to support an advanced telecommunications
s framework. She was also the General Manager of MSN Canada and a senior member of the Microsoft executive
d team, as well as the founder and CEO of NCompass Labs, an Internet content management company acquired
h by Microsoft in 2001. A former visiting scientist at IBM Research, Dr. Sinclair was also the president of the
s British Columbia Government Premier’s Technology Council, and the founding director of the ExCITE lab at
l Simon Fraser University, the first multimedia educational technology centre in Canada. She has served on several
d government and corporate boards including Telus Corporation and BC Telecom, and is currently a director of the
Toronto Stock Exchange, Ballard Power, and the Canadian Social Sciences and Humanities Research Council.

She is the recipient of the YWCA Woman of Distinction award, the Canadian Women in Communications’
n Woman of the Year award, the Canadian Women in New Media Pioneer award, the Influential Woman in Business
n award, the Sarah Kirke award for the most outstanding Canadian woman in High Tech, the 2005 Canadian
Consumer Choice Award for Business Woman of the Year, and most recently the 2008 Canadian Public Policy
Forum Testimonial Award. She holds a Ph.D. in Renaissance drama as well as an honorary Doctor of Science in
Computer Science from the University of British Columbia.

Page 7
 C
Speaker #4
TELUS
Representative from Telus Health Solutions, Telus

TELUS Health Solutions – backed by Emergis, have a simple promise: to help lead the
change in Canadian healthcare through innovative and proven information communication
technology (ICT). We have years of expertise in successfully implementing healthcare
applications and ICT processes through our industry leading consulting services for
customers across Canada and around the world. Our solutions are backed by over 1,000
team members, including clinicians.

We power hospital-to-home technology solutions that are shifting healthcare’s focus from remediation to
prevention. Our robust wireless and wireline networks and data centres span the country. We facilitate
collaboration between caregivers through secure, timely and reliable data transmission, including electronic
health records for five million Canadians.

We can connect health professionals with patient records at the point of care, so that practitioners of every
description can instantly access everything they need to know about the patient they’re treating for better
decision making and improved outcomes.

By optimizing the efficiency of caregivers with our pharmacy solutions, we’re helping pharmacists across Canada
better manage every aspect of their operations, including, most critically, access to essential drug and medical
information. In doing so, we add capacity and capability to the Canadian healthcare system.

We provide leading claims management solutions for private group insurers and public government payers.
With strategic initiatives like our multi-benefit claims management solution, we continue to invest in areas
that increase the value of our offerings to existing insurance company customers and help them to attract new
ones.

In January 2008, TELUS demonstrated its strategic commitment to healthcare with the acquisition of Emergis.
By coming together and taking a unified brand approach, as TELUS Health Solutions, we are able to marry
the highly effective complementary expertise of both teams. At TELUS Health Solutions, we help you use
information for life.

Page 8
 COMMENTS FROM DR. SCOTT
TEKTIC is familiar with the need for involvement of individuals and communities in
decision-making processes, and several TEKTIC members already research or actively
practice various aspects of public engagement. Mid-morning we will have an opportunity
to learn from several TEKTIC researchers and their colleagues. Michal Fedeles will
e
explain how actually involving patients early in the process of ICT implementation,
n
helping them understand how ICTs are – or could be – used, can be empowering and
lead to the public becoming advocates for appropriate technology use. Sandra Jarvis-
r
Selinger will describe research that is helping to understand the respectful processes and
0
active participation needed to introduce Community Learning Centres into Aboriginal
and First Nations communities to promote community health, and to then assess
their impact. This session will close with Kendall Ho Helen Novak Lauscher showcasing how TEKTIC was
able to contribute to an extension of an existing study (iCON – Chinese On-Line Health Network) through
c actively engaging the local Chinese community in the design of a personal health record portal, while learning
important lessons about the value and generalisability of this approach.

y We will conclude the workshop with a facilitated discussion. The workshop used the term ‘healthy engage-
r ment’ as a deliberate double entendre – we wish to engage the public around ‘healthy’ related issues, and to
have a positive outcome we need the engagement itself to be ‘healthy’. While we can – and are – learning
from other settings, we need a collective understanding of answers to “who, why, what, where, when ….
and how”. To do this, the tables will be turned. Questions will be asked of the audience to tease out the an-
l swers. Your participation in the workshop begins to answer ‘who’, and the experts will have explained ‘why’.
But ‘what’ do we wish to achieve, ‘where’ are we headed, ‘when’ do we need to get there, and most impor-
tantly ‘how’ are we going to do this? So many questions come to mind. Do we need or want to engage every-
. one, or do we need to focus on aging baby-boomers or perhaps Generation Y? (“Generation Y”, the largest
generation since the boomers, are growing rapidly; by 2014 - just 5 years from now - there will be nearly 63M
w Generation Y employees in the workforce, while the number of baby boomers will drop to less than 48M).
And when we embark on ‘healthy engagement’ with the public - just how much do we tell? (Too little and
we are considered patronising or to be hiding something; but too much and we are likely to confuse; staged
.
engagement may sound tempting, but that becomes complex and costly.) Tempting though such questions
y
are, we will focus instead on creating a roadmap to guide our journey to healthy public engagement, seeking
e
to identify key ‘signs’ to guide, roadblocks to avoid, and perhaps opportunities to travel paths less trod!

Page 9
PATIENT ENGAGEMENT PROJECTS
TEKTIC Project #1:
Engaging Patients
and the Community:
(e)Literacy for
Better Health
Presenters:
Dr. Michal Fedeles &
Katherine Wisener
Information and communication
technologies (ICT) play a crucial
role in facilitating quality health
care, education, and research.
The first two phases of this
project are comprised of: (1) a
needs assessment with the public
to understand their technical
literacy around health; (2) three
interactive sessions providing
participants with resources and
training on how to search for
health information online. Phase
three builds upon the model
developed from the first two
phases and extends its reach to
Aboriginal communities. It will
focus on applying the interactive
sessions to community-based
health professionals, non-health
professionals and research leads,
who can then build capacity in
their communities by making
Page 10
information available to
community members. We hope
that these sessions will enhance
the public’s digital literacy in
both urban and rural settings,
ultimately contributing to health
and well-being.
TEKTIC Project #2:
Community Learning
Centres (CLC)
Presenter:
Dr. Sandra Jarvis-Selinger
The Ktunaxa Community
Learning Centres (KCLC)
project is a three year CIHR
funded initiative that evaluates
the design and implementation
of four Community Learning
Centres (CLC) in British
Columbia’s Ktunaxa Nation.
Each CLC was created to
provide community members
and community health
professionals with culturally
relevant health information and
resources. Community-based
research and technical personnel
currently support day-to-day
operations, create and connect
with health resources, and
collect/analyze outcome and
process data at each learning
centre. Funding from TEKTIC
has enabled CLC to expand to
new Aboriginal communities
and has also allowed researchers
to host other community
engagement events such as the
KCLC Music Workshop.
TEKTIC Project #3:
Public Engagement
with Multicultural
Communities via
Multimedia Channels
Presenters:
Dr. Kendall Ho &
Dr. Helen Novak Lauscher
Intercultural Online Health
Network (iCON) is a
community-engaged project,
focused on health education
in multicultural communities
in Greater Vancouver. The
aim of the iCON project is
to improve the knowledge,
attitude and skills within BC’s
Chinese- and Punjabi-speaking
population to optimize self-
care in the management and
prevention of chronic diseases
through an innovative and
interactive patient health
informatics solution. This
initiative is conducted through
a multi-stage and multi-channel
engagement strategy via public
forums and interactive websites.
Through these channels,
culturally relevant, linguistically
appropriate patient-centred
educational materials are co-
developed with community and
are disseminated to patients.
Through support from TEKTIC,
additional investigation into
integrating technologies into
healthcare from a patient
perspective have been
conducted. These technologies
include personal health records
and Web 2.0 applications.
About our Presenters:
Dr. Michal Fedeles is the
Director of Continuing Health
Education and Adjunct Professor
of Health Sciences at Simon
Fraser University. He also serves
as facilitator and trainer with the
UBC Centre for Teaching and
Academic Growth and as
educational consultant (Six
Interactions).
Katherine Wisener is a
Researcher with the eHealth
Strategy Office within the
Faculty of Medicine at UBC.
Her research interests include
program evaluation, community-
based research, childhood
development, and technology.
Dr. Sandra Jarvis-Selinger is
the Associate Director of
Education at the eHealth
Strategy Office and an Assistant
Professor in the Department of
Surgery with the Faculty of
Medicine at UBC. In 2008,
Sandra was the recipient of the
Michael Smith Foundation of
Health Research Career
Investigator Award. She is also
the nominated principal
investigator of a Canadian
Institutes of Health Research
three-year grant to explore the
development and
implementation of a research
project entitled ‘Community
Learning Centres: A Model of
Community Engagement in
Health, Education and
Training”.
Dr. Kendall Ho is the Executive
Director of the TEKTIC. He is
also the founding Director of the
eHealth Strategy Office within
the Faculty of Medicine at UBC
and a practicing emergency
medicine specialist at Vancouver
General Hospital.
Dr. Helen Novak Lauscher is
the Assistant Director of
Research in the eHealth Strategy
Office within the Faculty of
Medicine at University of British
Columbia. Her work at the
eHealth Strategy Office involves
leading an interdisciplinary
research team working on
projects in the areas of
technology-enabled knowledge
translation in health professional
practice and education,
participatory community-based
health research, and program
evaluation.
Page 11
ABOUT US
The Technology Enabled
Knowledge Translation
Investigative Centre (TEKTIC)
is a collaborative group
supported by the Research
Unit Infrastructure Award
granted by the Michael Smith
Foundation for Health Research
(MSFHR) in 2006. Members
include researchers, clinicians,
academics, decision makers,
information technology
specialists and trainees from
various institutions and
organizations. TEKTIC began
with 16 original members from
5 different institutions. The
team has now grown to include
over 25 members representing
8 different organizations
TEKTIC seeks to understand,
explore and innovate on how
ICTs used within a healthcare
Page 12
setting – known as eHealth –
can be used most effectively,
and accelerate the translation
of health research evidence into
routine health care practice
and implementation into the
health system. Through on
going exploration in five key
research theme areas (human
technology interface; technology
demonstration, research
synchronization, evidence based
policy translation; and capacity
building), TEKTIC will be
able to assist in providing best
practices for sustainability of
the integration of technologies
in health care contexts and
building caring relationships.
MEMBERS
TEKTIC’s members represent
a diversity of perspectives and
professional training. Each
individual brings expertise and
experience that affords the unit
a strong human infrastructure
to be successful in its activities.
MISSION AND VISION
The mission of TEKTIC is
to understand, explore, and
innovate on how information
and communication
technologies (ICT) can be
used effectively to accelerate
the translation of health
research evidence into
routine practice and health
system implementation.
OBJECTIVES AND
RESEARCH FOCUS
Through ongoing research
grounded in five key objectives,
TEKTIC explores the potential
of technology-enabled
solutions for health systems,
education, and knowledge
translation. The founding
objectives of TEKTIC are:
Objective 1: Human-technology
interface - usability and data
visualization - to examine the
interface between humans
and technological tools to
optimize ICT integration
in healthcare contexts.
Objective 2: Technology
demonstration - to design,
develop, and evaluate
information technologies
intended to enhance
clinical practice.
Objective 3: Research
synchronization for effective
knowledge dissemination
and change management - to
understand and coordinate
efforts towards effective systems-
based knowledge translation.
Objective 4: eHealth evidence
based policy translation - to
assist health policy makers in
incorporating eHealth evidence
into policy innovation.
Objective 5: Capacity building -
to nurture existing and emerging
researchers interested in the
exploration of ICT in promoting
knowledge translation.
Currently there are 34 projects
within TEKTIC’s research
portfolio. Each individual
researcher project cuts across five
research objectives differently.
Sub-themes that have emerged in
TEKTIC’s work include: public
engagement, Aboriginal health,
health literacy, interprofessional
education and practice,
electronic communities of
practice, innovations in medical
school curriculum, professional
development, and global health.
KNOWLEDGE
TRANSLATION AND
DISSEMINATION
ACTIVITIES
TEKTIC has a responsibility to
promote knowledge exchange
between fellow academic
researchers, health professionals,
policy- and decision makers, and
the public. Knowledge sharing
and dissemination of research
activities within TEKTIC occur
at both a project and unit level.
Research project dissemination
activities include public forums,
eCommunities of Practice and
websites. Unit dissemination
activities include the TEKTIC
Elluminate Sessions* and The
TICr* - our monthly online
knowledge sharing series and
our monthly eMagazine.
FUTURE DIRECTIONS
TEKTIC has achieved early
success in the emerging and
rapidly evolving field of
technology-enabled knowledge
translation. We have taken
advantage of opportunities for
interdisciplinary collaboration
which has solidified the process
and enriched the outcomes. We
are determined to build on this
success and continue to generate
significant contributions to BC’s
health research by designing,
evaluating, and advocating
ground breaking technology-
enabled solutions for achieving
excellence in our health system.
* External partners are welcome to join
the Elluminate sessions and subscribe to
the TICr. For more information please
visit www.TEKTIC.ca or email Jennifer
Cordeiro at jennifer.c@ubc.ca .
Page 13
TEKTIC MEMBERS
Founding Members Francis Lau,
Associate Professor and Graduate Advisor,
School of Health Information Science,
Kendall Ho,
University of Victoria
TEKTIC Executive Director
Director, eHealth Strategy Office, UBC
Malcolm Maclure,
Assistant Professor, Division of Emergency
Adjunct Professor,
Medicine, Vancouver General Hospital
School of Health Information Science,
University of Victoria
Lesley Bainbridge,
Manager of Research,
Director, Interprofessional Education,
Pharmaceutical Services Division,
Faculty of Medicine, UBC
B.C. Ministry of Health
Michal Fedeles,
Raymond Ng,
Director, Continuing Health Education,
Professor, Department of Computer Science, UBC
Simon Fraser University
Anne Nguyen,
Sandra Jarvis-Selinger,
Director, Evaluation Drug Use Optimization,
Assistant Professor, Department of Surgery, UBC
Pharmaceutical Services Division,
Associate Director of Education, eHealth Strategy
BC Ministry of Health
Office, UBC
Helen Novak
Harry Karlinsky,
Lauscher,
Clinical Professor and Medical Director,
Assistant Director of Research,
BC Physician Integration Programs,
eHealth Strategy Office, UBC
Continuing Professional Development, UBC
Coordinator of Medical Education and Professional
Richard Scott,
Development, Richmond Mental Health Services
Associate Professor,
Global eHealth Research and Training Program,
Andre Kushniruk,
Centre for Innovation in Health Technology,
Associate Professor and Director,
University of Calgary
School of Health Information Science at the
University of Victoria
Robert Woollard,
Professor, Department of Family Practice, UBC

Page 14
Coordinator Cameron Norman,
Assistant Professor,
Dalla Lana School of Public Health,
Jennifer Cordeiro,
University of Toronto
Research Coordinator -
Director of Evaluation,
TEKTIC and Technology Portfolio,
Peter A. Silverman Global eHealth Program
eHealth Strategy Office, UBC
Elizabeth Stacy,
Co-Investigators Research Coordinator -
Language & Community Engagement Portfolio,
Elizabeth Borycki, eHealth Strategy Office, UBC
Assistant Professor, School of
Health Information Science,
University of Victoria
Affiliate Members
Liz Harrison,
Elaine Chong,
Professor and Associate Dean, Physical Therapy
Acting Director, Evaluation
and Interprofessional Health Sciences Education,
Drug Use Optimization,
College of Medicine, University of Saskatchewan
Pharmaceutical Services
Division,
Grace Mickelson,
BC Ministry of Health
Corporate Director - Academic Development,
Provincial Health Services Authority (PHSA), B.C.
Celine Cressman,
CIHR Fellow in Public Health
Richard Smith,
Policy, University of Toronto
Professor, School of Communication, SFU
Yolanda Liman,
Research Coordinator- Aboriginal Portfolio, Student Affiliate Members
eHealth Strategy Office, UBC
Francisco Grajales III,
Brenna Lynn, Graduate Student Researchers, UBC
Director, Continuing Professional Development,
Faculty of Medicine, UBC Varun Ramraj,
Graduate Student Researchers, UBC

Page 15
 TEKTIC Workshop Agenda
Using Information and Communication Technologies for “Healthy” Public Engagement
Thursday September 10th, 2009

Time* Activity
7:45-8:15 Registration and Breakfast

8:15-8:20 Opening Remarks:

Dr. Kendall Ho and Dr. Alison Buchan, UBC Faculty of Medicine

8:20-8:30 Achieving Optimal Public Engagement in Health - The Health Consumer Perspective:
Ms. Mary Martin, City of Surrey Counsil

8:30-10:00 Panel Session #1: Engaging Health Consumers and Patients: What’s happening today
(Facilitated by Dr. Kendall Ho)

8:30-8:45 Speaker #1 Dr. Antoine Geissbuhler

Health on the Net (via WebEx)

8:45-9:00 Speaker #2 Dr. Cameron Norman

Using the Internet for Health Promotion in Youth (via WebEx)

9:00-9:15 Speaker #3 Dr. Gerri Sinclair

Digital Media and Public Engagement: Opportunities in Health Applications (via WebEx)

9:15-9:30 Speaker #4 Telus

New Health Applications on the Horizon
9:30-10:00 Question and Answer Period
10:00 - 10:15 Break

10:15 - 11:00 Panel Session #2: TEKTIC Patient Engagement Projects

(Facilitated by Dr. Richard Scott)

10:15-10:30 TEKTIC Project #1 Dr. Michal Fedeles & Ms. Katherine Wisener
Engaging Patients and the Community: (e)Literacy for Better Health

10:30-10:45 TEKTIC Project #2 Dr. Sandra Jarvis Selinger

Community Learning Centres

10:45-11:00 TEKTIC Project #3 Dr. Kendall Ho & Dr. Helen Novak Lauscher
Public Engagement with Multicultural Communities via Multimedia Centres

11:00 - 11:45 Facilitated Discussion: Patient Engagement and Collaboration

(Facilitated by Dr. Richard Scott)

11:45 - 12:15 Summary and Closing Remarks:

Dr. Kendall Ho
12:15 - 1:15 Lunch and Networking

Illustrations and Layout by Nelson Shen