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Communication Manager
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1 IPS Manager Assistant description
1.1 Introduction
IPS Manager Assistant enables Assistants to filter the phone calls to the Managers. It also
enables the Manager to forward calls to a mobile phone or the voicemail. One assistant can
handle several Managers and a Manager can have several Assistants. When an Assistant set
pause status, the current filterings are automatically redirected to other available Assistants,
by decreasing priority.
IPS Manager Assistant has been designed to provide a simple interface from the IP Phone.
Activating/disabling filter can be done just by pressing one button, and when filtering is
activated, the LED button is light.
IPS Manager Assistant also reduces the administrator workload. Configuring Managers and
Assistants IP phones is a done in a minute. IPS Manager Assistant can also support
Extension Mobility mode.
IPS Manager Assistant takes advantage of Cisco CallManager 6’s (and higher versions) Call
Forward Override feature. This enables an Assistant to which the Manager’s calls have been
forwarded to transfer the call to the Manager. So filtering does not rely on IPS Manager
Assistant availability. IPS Manager Assistant can also work in cti filter mode which authorizes
the definition of lists of not filtered numbers.
Call IPSMA
XML app.
Line
Filter status monitoring
banner
Filter status
and change
In this example, an Assistant is associated to two Managers: Verney and Guibert. At that
particular moment, Guibert is filtered but not Verney.
When calling the XML user interface, a contextual menu is displayed depending on the
forward status of the Manager’s line.
The background banner displays different icons to show the forward status: not forwarded,
filtered (forwarded to this Assistant), forwarded to voice mail, forwarded to personal phone
number (generally mobile), forwarded to another phone number (generally another
assistant). If the Manager has set the ‘Do not disturb’, mode a specific icon warns that it is
not possible to call or transfer to the Manager.
In CTI filtered mode, the Manager can also define a list of numbers that will not be filtered.
They are added to the numbers defined globally by the administrator as well as all
associated Assistants.
The Manager can also set ‘Do not disturb’ mode. In this mode, no one can call or transfer a
call to the Manager’s line.
When a filtered call rings on the Assistant’s phone, the Manager may be alerted by a Popup
and can intercept the call if desired.
Speed Dials and BLF can also be defined from IPS Manager Assistant’s administration. The
configurations of all the Managers and Assistants can also be exported and imported to
automate the process.
Cisco Unified Communication Manager versions 6.1, 7.1, 8.0, 8.5 are supported.
Supported IP Phones are: 7921, 7940 (SCCP), 7941, 7942, 7945, 7960 (SCCP), 7961, 7962,
7965, 7970, 7971, 7975, 8961, 9951, 9971, IP Communicator.