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Cultivate Emotional Resilience

Emotional intelligence(EI) is widely recognized as the single most important success factor in life and business and reflects one's ability to:

Monitor their own and others' feelings and emotions Discriminate among them and Use this information to guide one's thin ing and actions!

"ny acti#ity that is absorbing$ enriching$ enli#ening can ser#e as a source of emotional renewal and reco#ery! %ulti#ating awareness of what you are doing and how you feel about it de#elops self awareness and your ability to focus!

8 Techniques and Strategies to Build Emotional Resilience

&elease any negati#e feelings you may ha#e about yourself or the situation! 'augh$ tell a (o e$ clown around! %heer$ find something or someone to celebrate! %ommunicate effecti#ely! 'isten acti#ely and ha#e intentional con#ersations that create opportunities for feedbac ! &espect your wor and honour your home$ lea#e wor worries at the office! Identify sources of emotional energy! )hat acti#ities nourish you* +uild positi#e emotional habits that stabilize$ balance and renew your emotional energy! Impro#e your business and personal performance and gain greater wor ,life satisfaction! -et professional support! %oaching during stressful situations reinforces the application of what you.#e learned to help you manage stress and ma e the most of your situation!

11 Tips and Techniques for Active Listening

/ay full attention and recei#e the spea er with all your senses! +e present! "llow the spea er to e0press themsel#es 1 completely! "ttend to use of language$ intonation$ rhythm$ pauses$ sighs$ blurts$ breathing patterns$ body and facial language and other non#erbal clues! %onsider whether the words spo en are in sync with your felt$ #isceral response and the non,#erbal cues you.#e percei#ed! +e non (udgmental! "c nowledge the spea er using empathetic con#ersational and physical cues (nodding$ occasional eye contact) to affirm that you are listening$ understanding and encouraging the spea er by using sounds li e umhm$ ahah etc! )hen the spea er has finished$ wait! +e patient and use silence effecti#ely! 2ilence can

be uncomfortable$ especially for the spea er! 3he pause between their speech and your response pro#ides a moment of reflection 1 a handsha e of sorts (li e the pause between the e0halation and inhalation)!

"ppreciati#e en4uiry can help the spea er rela0 and be open to pro#ide additional information! -i#e feedbac ! &eflect feelings$ e0periences$ or content heard or percei#ed! 2how warmth! "c nowledge the spea er.s insights and contributions5 concerns and feelings! 6old the space and engage the spea er in dialogue on the issues of their concern! 'et them do the tal ing! 7ou do the feeling and listening! -i#e the spea er time to thin as well as to tal ! &eflect bac to them what you.#e heard$ e0perienced and percei#ed , mirroring what you.#e e0perienced you pro#ide them with the rare occasion for self understanding and awareness! 2ynthesize and summarize what you.#e heard and percei#ed and clarify the focus

6old the space! 2tay alert and engaged! "cti#e listening re4uires energy and attention and goes a long way to build rapport and trust!

Inspiration
)e don.t stop at our s in! 8nce you understand that you begin to realize that relationships are something different than we thin they are! Dolores Krieger, /hD E#erything that irritates us about others can lead us to an understanding of oursel#es! Carl Jung )e now too much and feel too little! "t least we feel too little of those creati#e emotions from which a good life springs! Bertrand Russell 3o listen fully means to pay close attention to what is being said beneath the words! 7ou listen not only to the 9music$. but to the essence of the person spea ing! 7ou listen not only for what someone nows$ but for what he or she is! Ears operate at the speed of sound$ which is far slower than the speed of light the eyes ta e in!

-enerati#e listening is the art of de#eloping deeper silences in yourself$ so you can slow our mind.s hearing to your ears. natural speed$ and hear beneath the words to their meaning!Peter Senge

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