UNIT 7: WRITING A SHORT BUSINESS REPORT (3 weeks) Unit goals: at the end of the unit, students are expected

to be able to write a short business report (1-3 pages) not a long, complicated one. 1. Overview about business report. 1.1. General structure Activity 1: Study the following business report sample and complete the statements below
REPORT ON POSIBILITY OF OPENING A CRECHE INTRODUCTION This report was requested by Mrs. Lilian Cheng on 24 September 2010. The reports main aim is to present the results of our recent investigation on the possibility of opening of crche at the Notting hill branch. In the report, presented after the procedure part is the findings of the investigation. Then, a conclusion is drawn and finally, some recommendations are made about the opening of crche at the Notting hill branch. PROCEDURE In order to complete the investigation, the following steps were taken. 1. I obtained a breakdown of figures showing the number of customers with young children. 2. I discussed this issue with several customers who brought children to the store. 3. The accommodation, staffing and insurance issues were considered. 4. I investigated the experience of other shops that already have a creche FINDINGS AND DISCUSSION 1. 7.3% OF Maruman customers have at least one child under the age of 3 2. The majority of customers interviewed said they would use a creche if the cost was reasonable. Some of these customers also commented that other friends who are not presently customers might also consider using the shop if there was a creche. 3. There are strict laws and regulations concerning accommodation and staffing of a creche. This site would have to be approved to run a creche before we could start one. 4. Staff appointed to run a creche would have to be fully qualified. 5. A suitable space would have to be found. This would require running water as well as toilets. The creche would have to be close to the store entrance but due to noise levels it should be kept separate from the main store. 6. The company would be required to ensure adequate insurance. 7. Many rival stores in the neighborhood are offering creche facilities. CONCLUSION AND RECOMMENDATIONS A creche would be popular and well-used if we decided to go ahead with this. I suggested that the company should give further consideration to offering a creche and investigate the financial aspects that would be involved. Sally Turner Customer Service Executive 20 April 2010

1. There are ______ main parts in this report body. 2. The main focus of this report is _____________. We can find the information in ___________________________________________part(s) of the report?