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I.3.1.1 Invoice Customer [v1,rBR]..................................................................................1 I.3.1.1 Invoice Customer [v1,rBR] (Interpretations).......................................................2 I.3.1.1.1 Generate Customer Receiva !es "ransaction [v1,rBR].................................11 I.3.1.1.1 Generate Customer Receiva !es "ransaction [v1,rBR] (Interpretations)......12 I.3.1.1.1.3 Generate Customer Invoice [v1,rBR]..........................................................1# I.3.1.1.1.3 Generate Customer Invoice [v1,rBR] (Interpretations)...............................2$ I.3.1.1.1.3.3 %ervice Invoice [v1,rBR]...........................................................................2& I.3.1.1.1.3.3 %ervice Invoice [v1,rBR] (Interpretations)................................................2' I.3.1.1.1.3.( )ro*uct Invoice [v1,rBR]..........................................................................3+ I.3.1.1.1.3.( )ro*uct Invoice [v1,rBR] (Interpretations)................................................3#
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)ro9ect8L%%:;IN:I2C< Bun*!e1 : Lot 1< =2;>1(< "o:Be mo*e!in/8?ersion 1<%ource8-!* R5&$ *ocument, an* %.@ notes an* interviews AACBan/e Contro!8 AA)articipants8 Business )rocess )ro9ect8L%%:;IN:I2C< Bun*!e1 : Lot 1< =2;>1(< "o:Be mo*e!in/8?ersion 1<%ource8-!* R5&$ *ocument, an* %.@ notes an* interviews AACBan/e Contro!8 AA)articipants8 Business )rocess -nwer8 5an .oore Business )rocess ,pprover8 5an .oore Business ,na!Cst8 )riCan7a Goe! "ecBnica! or I" ,na!Cst8 Li!C Du15eepa7 ma!i7 Create*8 +12+12$13 128(382$ ). CBan/e*8 +12+12$13 18$&81# ). C Loca! Eser85eepa7F.a!i7$3 (-wner o2 !oca! repositorC) -wner8 ;C" ?ersion8 1 %tatus8 ,pprove* ,pprover8 5an .oore
:.iJe* :Invoice -n!C :Interna! [5ou/ K1&] "o me tBis sBou!* rea*8 0%Bou!* Cisco a*opt tBe 2o!!owin/ Di/B:tecB In*ustrC stan*ar* -r*er "Cpes8 0%tan*ar*0, 0.iJe*0, 0Invoice -n!C0, 0Interna!0L MR) K112 : Nee* to *iscuss tBe inc!usion o2 N)remium -r*erN ReGuirement8 ;C":H55:=2C:$13 5ecoup!e Revenue Reco/nition 2rom Invoicin/ 5ecoup!e Revenue Reco/nition 2rom invoicin/ Can we cBan/e tBe current process so tBat tBe revenue is reco/niIe* wBen tBe criteria is met an* not *epen*ent on invoicin/L ReGuirement8 ;C":H55:=2C:$+2 "rC O BuC 5ue 5ate @Jtension "rC O BuC eJtensions ,/reement to /et ri* o2 3$ *aC "ria! an* R., eJtensions 2or "rC O uC pro/ram as -rac!e 2unctiona!itC *oes not support eJtension o2 innaBerent customer acceptance or R., *ate. [K11+] CBan/e* owner 2rom Ran9it Ratra to Mamie per HatieNs emai!. ")N K1$# : wBat was tBe outcome o2 K1$& wor7sBopL ;urtBermore, H55 +2 O +( nee* to e /roupe* to/etBer to Create1.o*i2C "rC O BuC )o!icC an* *e2ine1re2ine tBe processes tBat wou!* suport sucB po!icC1. ReGuirement8 ;C":H55:=2C:$+K )erio*ic Bi!!in/ (;!eJi !e invoicin/ 2rom C%%C) , i!itC to support )erio*ic i!!in/ (;!eJi !e Invoicin/ 2rom C%%C). Nee* to *etermine Bow -. wi!! capture tBe invoice scBe*u!e an* tri//er tBe invoice ase* on tBe reGueste* invoice *ate. [,- K1']8 K1'8 %Bou!* not e owne* C ;IN< tBis is a %ervices H55 (-. or Boun*arCL). 5iscusse* witB -. tBis mornin/. ;or L%% Bun*!e 1 wi!! support as:is eJistin/ process 2or perio*ic i!!in/. "Bere cou!* e some cBan/es to support ut tBis sBou!* e imp!emente* as part o2 %ervices "rans2ormation Roa*map. )otentia! so!ution nee*s to e *iscusse* ")N K1$# Given to *ate *ecision, tBis H55 is recommen*e* to c!ose* 2or -. contri ution. It nee*s to e re:assi/ne* to %ervices (,H1HL) 2or 2uture nee*s reGuirements1re2inin/. Epon comp!etion o2 tBeir reGuirements *e2inition, tBe %ervices team wi!! come ac7 to -. witB new ,%Hs. I persona!!C wou!* tBin7 tBis is more am ;C" ownersBip ratBer tBan %ervices ownersBip as per tBe current *isposition. ReGuirement8 %-3.;INFI2CFCustomer ,cceptance : .i!estone Bi!!in/F, i!itC to accept tBe 2u!! return unti! customer acceptance , i!itC to accept tBe 2u!! return unti! customer acceptance an* inter2ace tBe same to ,R 2or C. /eneration an* %ervice sBou!* /et cance!!e* accor*in/!C. ReGuirement8 %-3.;INFI2CFCustomer ,cceptance : .i!estone Bi!!in/F, i!itC to app!C customer acceptance c!ause on tBe or*er , i!itC to app!C customer acceptance c!ause1criteria on tBe or*er i2 tBe *ea! reGuires customer acceptance. "Be tCpe o2 customer acceptance sBou!* e i*enti2ie* in -. at tBe or*er !ine !eve! prior to 2u!2i!!ment. ReGuirement8 %-3.;INFI2CFCustomer ,cceptance : .i!estone Bi!!in/F, i!itC to create tBe C. 2or tBe return. , i!itC to create tBe C. 2or tBe return.
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ReGuirement8 %-3.;INFI2CFCustomer ,cceptance : .i!estone Bi!!in/F, i!itC to /enerate tBe invoice on tBe speci2ic mi!estone , i!itC to /enerate tBe invoice on tBe speci2ic mi!estone an* 2or partia! amount ()ro*uct, ,% O "%) ReGuirement8 %-3.;INFI2CFCustomer ,cceptance : .i!estone Bi!!in/F, i!itC to invoice 2or portion o2 tBe *ea! , i!itC to invoice 2or portion o2 tBe *ea! ( can e portion o2 tBe pro*uct an*1or ,% an*1or "%) ase* on tBe mi!estones 1 paCment terms ReGuirement8 %-3.;INFI2CFCustomer ,cceptance : .i!estone Bi!!in/F, i!itC to re!ease tBe or*er !ines 2or invoicin/ , i!itC to re!ease tBe or*er !ines 2or invoicin/ an* inter2ace to ,R on!C wBen eacB mi!estone is reacBe* or customer acceptance is acBeive* ReGuirement8 %-3.;INFI2CF)ro*uct returns witB Cre*itF , i!itC to prevent tBe Reprice an* price witB 2rei/Bt , i!itC to prevent tBe Re:price an* price witB 2rei/Bt cBar/es on tBe Return !ine witB Cre*it (matcB tBe Return price witB ori/ina! %a!es -r*er price). ReGuirement8 %-3.;INFI2CF)ro*uct returns witB Cre*itF, i!itC to create separate invoice 2or restoc7in/ 2ee , i!itC to capture restoc7in/ 2ee on a separate !ine on tBe or*er an* inter2ace to ,R at tBe same time as tBe pro*uct ein/ returne*. ReGuirement8 %-3.;INFI2CF)ro*uct returns witB Cre*itF, i!itC to i*enti2C return or*er wBicB *o not inter2ace , i!itC to i*enti2C return or*er tCpes wBicB *o not inter2ace to ,R ReGuirement8 %-3.;INFI2CF)ro*uct returns witB Cre*itF, i!itC to matcB tBe C. amount witB tBe Invoice amount , i!itC to matcB tBe C. amount witB tBe Invoice amount an* per2orm a write o22 a*9ustment 2or on!C 2rei/Bt variance. ReGuirement8 %-3.;INFI2CF)ro*uct returns witB Cre*itF, i!itC to prevent ;rie/Bt cBar/es to rep!icate into ,R , i!itC to prevent ;rie/Bt cBar/es to rep!icate into ,R inter2ace on a return witB cre*it or*er witB an eJception to "rC an* BuC an* Rep!acement. ReGuirement8 %-3.;INFI2CF)ro*uct returns witB Cre*itF, i!itC to return !ines on or*er are non receiva !e !ines , i!itC i2 a!! tBe return !ines on tBe or*er are non:receiva !e !ines to move tBe !ine to e e!i/i !e 2or cre*it memo /eneration or c!osure ReGuirement8 %-3.;INFI2CF)ro*uct returns witB Cre*itF, i!itC to sen* *etai!s to ,R 2or cre*it memo issuance , i!itC to sen* *etai!s to ,R 2or cre*it memo issuance. -. wi!! inter2ace to ,R to issue tBe cre*it. ReGuirement8 %-3.;INFI2CF)ro*uct returns witB Cre*itF, i!itC to sCstematica!!C inter2ace a cre*it memo !ine to ,R , i!itC to sCstematica!!C inter2ace a cre*it memo !ine to ,R 2or a pro*uct return receive* a/ainst an R., tBat Ba* previous!C een c!ose* or cance!!e*. ReGuirement8 %-3.;INFI2CFR5:&$ L%%F;C"FI2CFL-" 2aF, i!itC to ca!cu!ate taJ on 2rei/Bt !ines , i!itC to ca!cu!ate taJ on 2rei/Bt !ines ReGuirement8 %-3.;INFI2CFR5:&$ L%%F;C"FI2CFL-" 2aF, i!itC to capture tBe or*er 2or invoice presentment , i!itC to capture tBe 2o!!owin/ on tBe or*er 2or invoice presentment P ?," Q , (G"Can* C@;) Invoice )rint ;ormat , (C@;an* -.) Customer Re2erence , (-.) )CN Re2erence, (-.) vi* num er , (Item Du )
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)tan: num er , (-.1Item Du ) %Bip ;rom CountrC Co*e(-.) ReGuirement8 %-3.;INFI2CFR5:&$ L%%F;C"FI2CFL-" 2aF, i!itC to consistent!C *isp!aC taJ in2ormation on invoices , i!itC to consistent!C *isp!aC taJ in2ormation across invoices (G!o a! Invoice "emp!ate) ReGuirement8 %-3.;INFI2CFR5:&$ L%%F;C"FI2CFL-" 2aF, i!itC to create )ro2orma Invoices a/ainst )-1%, i!itC to create )ro2orma Invoices a/ainst )- num er1%- Num er. ReGuirement8 %-3.;INFI2CFR5:&$ L%%F;C"FI2CFL-" 2aF, i!itC to *isp!aC taJ in2ormation across invoices , i!itC to consistent!C *isp!aC taJ in2ormation across invoices (G!o a! Invoice "emp!ate) ReGuirement8 %-3.;INFI2CFR5:&$ L%%F;C"FI2CFL-" 2aF, i!itC to inter2ace 2rei/Bt at tBe !ine !eve! , i!itC to inter2ace 2rei/Bt at tBe !ine !eve! ReGuirement8 %-3.;INFI2CFR5:&$ L%%F;C"FI2CFL-" 2aF, i!itC to print Conso!i*ate* 2rei/Bt on tBe invoices. , i!itC to print Conso!i*ate* 2rei/Bt on tBe invoices. ReGuirement8 %-3.;INFI2CFR5:&$ L%%F;C"FI2CFL-" 2aF, i!itC to print 2ormat 2or an invoice as .a9or1.inor Lines , i!itC to se!ect print 2ormat 2or an invoice as .a9or Lines, .inor Lines an* Non Iero option !ines or ,!! !ines an* tBe option to sBow seria! Num ers. "Be option o2 sBowin/ seria! num ers is on!C app!ica !e to )ro*uct "ransactions. ReGuirement8 %-3.;INFI2CFR5:&$ L%%F;C"FI2CFL-" 2aF, i!itC to sen* transactions to tBir*:partC ven*or , i!itC to sen* transactions to tBir*:partC ven*or 2or printin/ ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ : 5C, C--) an* CCI@F , i!itC to va!i*ate tBe InventorC Item. , i!itC to va!i*ate tBe InventorC Item. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to app!C tBe cre*it memo 2or partia! return , i!itC to app!C tBe cre*it memo 2or partia! return to tBe invoice 2or tBe 2u!! trC an* uC or*er. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to automatica!!C app!C a "rC an* BuC Cre*it memo , i!itC to automatica!!C app!C a "rC an* BuC Cre*it memo to tBe "rC an* BuC Invoice. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to ca!cu!ate "aJ on tBe component !ines , i!itC to ca!cu!ate "aJ on tBe component !ines 2or .LB or*ers. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to cance!1terminate tBe associate service contract , i!itC to cance!1terminate tBe associate service contract 2or tBe "ra*e:In Cisco pro*uct. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to capture a "ra*e:In *iscount 2or eacB sa!es or*er , i!itC to capture a "ra*e:In *iscount 2or eacB sa!es or*er !ine an* inter2ace to ,R so tBat taJes cou!* e ca!cu!ate* appropriate!C as per 9uris*iction or %tate1CountrC : *epen*in/ on tBe !oca! ru!e ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to create a new invoice on!C or*er an* R., 2or R$ , i!itC to create a new invoice on!C or*er an* R., 2or R$ i2 customer wisBes to purcBase in partia! an* return partia!. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to create a new Return witB cre*it R., , i!itC to create a new Return witB cre*it R., wBen tBe pro*uct is returne* a2ter tBe auto cance!!ation *ate. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to create a return witB cre*it R., , i!itC to create a return witB cre*it R., or*er re2erencin/ tBe Invoice on!C or*er, wBen customer returns tBe "ra*e:In pro*uct a2ter tBe invoice is /enerate* 2or tBe same an* to ca!cu!ate tBe appropriate taJ.
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ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to create Invoice 2or ori/ina! )ro*uct , i!itC to create Invoice 2or ori/ina! )ro*uct an* %ervice so!* to Govt1@*ucationa! Institutions ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to create Return witB cre*it R., , i!itC to create Return witB cre*it R., witB *o!!ar amount an* re2erence tBe -ri/ina! Rep!acement -r*er. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to *etermine tBe transaction tCpe 2or "rC an* BuC , i!itC to *etermine tBe transaction tCpe 2or "rC an* BuC -r*ers. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to /enerate Invoice 2or .LB or*ers. , i!itC to /enerate Invoice 2or tBe components associate* witB a ma9or !ine un*!e 2or .LB or*ers. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to /enerate invoice 2or "ra*eIn pro*uct , i!itC to /enerate invoice 2or tBe Invoice -n!C or*ers 2or Non:return "ra*e:In pro*uct. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to /enerate Invoice 2or "rC an* BuC -r*er , i!itC to /enerate Invoice 2or "rC an* BuC -r*er a2ter customer accepte* tBe pro*uct1tria! perio* is eJpire* ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to /enerate invoice on tBe 2orwar* !ine , i!itC to /enerate invoice on tBe 2orwar* !ine o2 tBe "ra*e:In miJe* or*er. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to /enerate tBe C. on a partia! "rC an* BuC , i!itC to /enerate tBe C. on a partia! "rC an* BuC return i2 receive* prior to tBe ",B eJpiration *ate ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to /enerate tBe "rC an* BuC Invoice , i!itC to /enerate tBe "rC an* BuC Invoice i2 tBe customer accepts tBe pro*uct or customer ta7es no action ti!! tBe tria! perio* en* *ate. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to Bave a reverse !ine on a "rC an* BuC , i!itC to Bave a reverse !ine on a "rC an* BuC -r*er 2or return. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to Bave return1reverse !ine on same "ra*eIn or*er , i!itC to Bave return1reverse !ine on tBe same "ra*e:In or*er witB positive "ra*e:In *iscount amount an* not to inter2ace tBis !ine in ,R. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to i*enti2C tBe invoice item 2or "ra*eIn *iscount , i!itC to i*enti2C tBe invoice on!C item 2or tBe "ra*e:In *iscount as a non:return "ra*e:In item 2or an appropriate taJ ca!cu!ation. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to iner2ace a cre*it memo !ine to ,R , i!itC to sCstematica!!C inter2ace a cre*it memo !ine to ,R 2or a pro*uct return receive* a/ainst an R., tBat Ba* previous!C een c!ose* or cance!!e* 2or "ra*e:In reverse or return !ine. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to inter2ace a cre*it memo !ine to ,R , i!itC to sCstematica!!C inter2ace a cre*it memo !ine to ,R 2or a pro*uct return receive* a/ainst an R., tBat Ba* previous!C een c!ose* or cance!!e* 2or "rC an* BuC reverse1return !ine. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to inter2ace on!C Components (.inor) !ines to ,R , i!itC to inter2ace on!C Components (.inor) !ines to ,R 2or .LB or*ers. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to invoice a!! component !ines at tBe same time , i!itC to invoice a!! component !ines at tBe same time an* not in atcBes ase* on wBen tBeC are inter2ace*. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to matcB tBe invoice an* C. , i!itC to matcB tBe invoice an* C. eJc!u*in/ tBe 2rei/Bt amount 2or ",B transactions. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to prevent /eneration o2 invoices 2or "rC an* BuC , i!itC to prevent /eneration o2 invoices 2or "rC an* BuC customer i2 customer is /rante* an eJtension.
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ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to prevent inter2acin/ .a9or !ine un*!e to ,R , i!itC to prevent inter2acin/ .a9or !ine un*!e to ,R 2or .LB or*ers. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to prevent invoice /eneration 2or .LB or*ers. , i!itC to prevent invoice /eneration 2or tBe .a9or un*!e !ine 2or .LB or*ers. ReGuirement8 %-3.;INFI2CF%pecia! Bi!!in/ an* .LBF, i!itC to prevent tBe Rep!acement .iJe* or*er , i!itC to prevent tBe Rep!acement .iJe* or*er out oun* !ine 2rom /eneratin/ an Invoice prior to tBe eJpiration *ate. ReGuirement8 %-3.;INFI2CF"ra*itiona! Bi!!in/F%ervices )erio*ic an* .i!estone(,%")Bi!!in/F, i!itC to ca!cu!ate tBe )erio*ic Bi!!in/ ;ee , i!itC to ca!cu!ate tBe )erio*ic Bi!!in/ ;ee i2 app!ica !e ReGuirement8 %-3.;INFI2CF"ra*itiona! Bi!!in/F%ervices )erio*ic an* .i!estone(,%")Bi!!in/F, i!itC to print ;ee in a separate !ine on Invoice , i!itC to print tBe )erio*ic Bi!!in/ ;ee in a separate !ine on Invoice
)ro !ems8 I2C:BI:GBL:$$1 G!o a! ,R Reportin/. G!o a! team Bas to conso!i*ate numerous *isparate sCstems 2or reportin/ P @Jce! macros an* BI witB manua! *ata a//re/ation an* untime!C insi/Bts. I2C:BI:GBL:$$2 %ervice or*ers missin/ contract start an* en* *ates, %,; missin/ sBip:to, i!!:to, re!ationsBip inaccurate or incomp!ete, %,BRIS. Inter2ace errors, 2rei/Bt (@.@,), 2rei/Bt appropriation to invoice !ine items : Bow cBar/es are conso!i*ate*, taJes, certi2ication *ates, sBip:to, i!!:to, taJ on services, usa/e i!!in/ ( C R users) manua!, manua! invoices, Remar7etin/ invoices, non:tra*e ,1R Invoices, Latitu*e Invoices : ,cGuisitions I2C:BI:GBL:$$3 .u!tip!e print partners. capa i!ities a!on/ witB !a/ o2 invoice to customer resu!ts in *e/re*ation o2 wor7in/ capita!. I2C:BI:GBL:$$( Invoice /roupin/ witB 2rei/Bt ca!cu!ation *i22erences P 2rei/Bt cBar/es come in witB -. 2ee*. E% Bas a 2!at cBar/e an* @.@, is a Ta/e o2 R ase* on customer pre2erences P /o!*, si!ver, etc. I2C:BI:GBL:$$& .anua! Invoicin/ activities inc!u*in/ entrC into customerNs ,) porta!s, conso!i*ation, pro*uct mi!estones, perio*ic O usa/e i!!in/, etc. Invoice Customer [v1,rBR] Bas a8 Cate/orC I5 o2 NI.3N Re!ease o2 N;>1(:=2N "rouJ EEI5 o2 NEEI5(F&5,&;$,K:1K;+:(+,':,2B+:C@@,KK232+',N It inc!u*es two activitC usa/es8 I.3.1.1.1 Generate Customer Receiva !es "ransaction [v1,rBR] I.3.1.1.2 5e!iver "ransaction [v1,rBR]
It is tBe responsi i!itC o28 -r/aniIation8 ,ccounts Receiva !e -perations Generate Customer Receiva !es "ransaction invoices customers 2or pro*ucts an* services as we!! as per2ormin/ a*9ustments an* issuin/ cre*it memos 2or returns, re ates, cance!!ations an* *isputes. Do!*s /oo* 2or tBe 2o!!owin/ scenarios as app!ica !e 1. )ro*uct an* )erpetua! %o2tware 2. ;or tBe components associate* witB a ma9or !ine un*!e 2or .LB or*ers (prevent invoice /eneration 2or tBe .a9or un*!e !ine 2or .LB or*ers) 3. CBar/e tBe )erio*ic Bi!!in/ ;ee in a separate !ine on Invoice (. Invoice to e /enerate* as per tBe .i!estone scBe*u!e* %tereotCpe8 )arent It is pro*uce* C8 )ro9ect8 L%%:Bun*!e 1 )ro !ems8 I2C:BI:GBL:$$1 G!o a! ,R Reportin/. G!o a! team Bas to conso!i*ate numerous *isparate sCstems 2or reportin/ P @Jce! macros an* BI witB manua! *ata a//re/ation an* untime!C insi/Bts. I2C:BI:GBL:$$2 %ervice or*ers missin/ contract start an* en* *ates, %,; missin/ sBip:to, i!!:to, re!ationsBip inaccurate or incomp!ete, %,BRIS. Inter2ace errors, 2rei/Bt (@.@,), 2rei/Bt appropriation to invoice !ine items : Bow cBar/es are conso!i*ate*, taJes, certi2ication *ates, sBip:to, i!!:to, taJ on services, usa/e i!!in/ ( C R users) manua!, manua! invoices, Remar7etin/ invoices, non:tra*e ,1R Invoices, Latitu*e Invoices : ,cGuisitions I2C:BI:GBL:$$3 .u!tip!e print partners. capa i!ities a!on/ witB !a/ o2 invoice to customer resu!ts in *e/re*ation o2 wor7in/ capita!. I2C:BI:GBL:$$( Invoice /roupin/ witB 2rei/Bt ca!cu!ation *i22erences P 2rei/Bt cBar/es come in witB -. 2ee*. E% Bas a 2!at cBar/e an* @.@, is a Ta/e o2 R ase* on customer pre2erences P /o!*, si!ver, etc. I2C:BI:GBL:$$& .anua! Invoicin/ activities inc!u*in/ entrC into customerNs ,) porta!s, conso!i*ation, pro*uct mi!estones, perio*ic O usa/e i!!in/, etc. I.3.1.1.1 Generate Customer Receiva !es "ransaction [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It inc!u*es 2ive activitC usa/es8 I.3.1.1.1.1 Conso!i*ate Customer Invoice ;rei/Bt CBar/es I.3.1.1.1.2 Inte/rate "aJ Ca!cu!ation I.3.1.1.1.3 Generate Customer Invoice [v1,rBR] I.3.1.1.1.( -22set Invoice an* Cre*it .emo I.3.1.1.1.& Create ,ccountin/ [v1] It is initiate* C event8 Customer -r*er ,vai!a !e 2rom %tart8 It initiates event8 ,u/ust 2+, 2$13 6or72!ow Interpreter8 I.3.1.1 Invoice Customer [v1,rBR] )a/e +
Customer Invoice Ima/e* 2or ,ctivitC Esa/e8 I.3.1.1.2 5e!iver "ransaction [v1,rBR]
It accepts8 Customer -r*er In2ormation 2rom %tart8 "ransaction Ima/e 2rom ,ctivitC Esa/e8 I.3.1.1.2 5e!iver "ransaction [v1,rBR] It *e!ivers8 Customer Invoice Ima/e to ,ctivitC Esa/e8 I.3.1.1.2 5e!iver "ransaction [v1,rBR]
)a/e #
)a/e 1$
0Cust omer I nvoice In2ormat ion ,vai!a !e01Customer -r*er I n2ormat ion
-rac!e 6e
Center Ima/e
Cust omer -r*er I n2ormat ion as per .i!estone Bi!!in/ % cBe*u!e Customer -r*er In2ormat ion as per )erio*ic Bi!!in/ %cBe*u!e inc!u*in/ )erio*ic Bi!!in/ ;ee Cust omer -r*er I n2ormat ion on "rC an* BuC -r*er ,2ter "ria! )erio* @Jpires Customer -r*er I n2ormat ion
0"aJ in2ormat ion is int e/rat e*01 Customer Invoice I n2 ormat ion
%ervices
)a/e 11
%tereotCpe8 )arent It is pro*uce* C8 )ro9ect8 L%%:Bun*!e 1 )ro !ems8 I2C:BI:GBL:$$1 G!o a! ,R Reportin/. G!o a! team Bas to conso!i*ate numerous *isparate sCstems 2or reportin/ P @Jce! macros an* BI witB manua! *ata a//re/ation an* untime!C insi/Bts. I2C:BI:GBL:$$2 %ervice or*ers missin/ contract start an* en* *ates, %,; missin/ sBip:to, i!!:to, re!ationsBip inaccurate or incomp!ete, %,BRIS. Inter2ace errors, 2rei/Bt (@.@,), 2rei/Bt appropriation to invoice !ine items : Bow cBar/es are conso!i*ate*, taJes, certi2ication *ates, sBip:to, i!!:to, taJ on services, usa/e i!!in/ ( C R users) manua!, manua! invoices, Remar7etin/ invoices, non:tra*e ,1R Invoices, Latitu*e Invoices : ,cGuisitions I2C:BI:GBL:$$3 .u!tip!e print partners. capa i!ities a!on/ witB !a/ o2 invoice to customer resu!ts in *e/re*ation o2 wor7in/ capita!. I2C:BI:GBL:$$( Invoice /roupin/ witB 2rei/Bt ca!cu!ation *i22erences P 2rei/Bt cBar/es come in witB -. 2ee*. E% Bas a 2!at cBar/e an* @.@, is a Ta/e o2 R ase* on customer pre2erences P /o!*, si!ver, etc. I2C:BI:GBL:$$& .anua! Invoicin/ activities inc!u*in/ entrC into customerNs ,) porta!s, conso!i*ation, pro*uct mi!estones, perio*ic O usa/e i!!in/, etc. Generate Customer Receiva !es "ransaction [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It inc!u*es 2ive activitC usa/es8 1 Conso!i*ate Customer Invoice ;rei/Bt CBar/es 2 Inte/rate "aJ Ca!cu!ation 3 Generate Customer Invoice [v1,rBR] ( -22set Invoice an* Cre*it .emo & Create ,ccountin/ [v1]
It accepts8 Customer Invoice Ima/e 2rom ,ctivitC Esa/e8 3 Generate Customer Invoice [v1,rBR]
,u/ust 2+, 2$13 6or72!ow Interpreter8 Generate Customer Receiva !es "ransaction [v1,rBR]
)a/e 13
-$stem" %racle #ccount Receiva(les -$stem" %racle We( Center Ima&e %r&ani'ation" %r!er Receiva(les Interface
It is tBe responsi i!itC o28 %Cstem8 -rac!e 6e Center Ima/e "B5
ana&ement
It is initiate* C events8 Rea! "ime Inter2ace 2rom Munction8 $ No Rea! "ime Inter2ace 2rom Munction8 $ Customer Invoice In2ormation ,vai!a !e 2rom %tart8 It accepts8 Customer -r*er In2ormation 2rom %tart8 Customer -r*er In2ormation 2rom %tart8 It *e!ivers8 Customer -r*er In2ormation to ,ctivitC Esa/e8 1 Conso!i*ate Customer Invoice ;rei/Bt CBar/es Customer -r*er In2ormation (on!C tBe componant !ines in2ormation) to ,ctivitC Esa/e8 1 Conso!i*ate Customer Invoice ;rei/Bt CBar/es Customer -r*er In2ormation as per .i!estone Bi!!in/ %cBe*u!e to ,ctivitC Esa/e8 2 Inte/rate "aJ Ca!cu!ation Customer -r*er In2ormation as per )erio*ic Bi!!in/ %cBe*u!e inc!u*in/ )erio*ic Bi!!in/ ;ee to ,ctivitC Esa/e8 2 Inte/rate "aJ Ca!cu!ation Customer -r*er In2ormation as per tBe .i!estone acBieve* ase* on Customer ,cceptance to ,ctivitC Esa/e8 2 Inte/rate "aJ Ca!cu!ation ase* upon a %ervices con*ition 2or 5ecision )oint8 6Bat 5oes -r*er Line ContainL Customer -r*er In2ormation as per tBe .i!estone acBieve* ase* on Customer ,cceptance to ,ctivitC Esa/e8 1 Conso!i*ate Customer Invoice ;rei/Bt CBar/es ase* upon a )ro*uct con*ition 2or 5ecision )oint8 6Bat 5oes -r*er Line ContainL Customer -r*er In2ormation on Customer ,cceptance witBin "ria! )erio* or ,2ter "ria! )erio* @Jpires to ,ctivitC Esa/e8 1 Conso!i*ate Customer Invoice ;rei/Bt CBar/es Customer -r*er In2ormation on "rC an* BuC -r*er ,2ter "ria! )erio* @Jpires to ,ctivitC Esa/e8 1 Conso!i*ate Customer Invoice ;rei/Bt CBar/es Customer -r*er In2ormation on "rC an* BuC -r*er ;orwar* Line Be2ore "ria! )erio* to ,ctivitC Esa/e8 1 Conso!i*ate Customer Invoice ;rei/Bt CBar/es Rep!acement -r*er In2o (-ut oun* Line) to ,ctivitC Esa/e8 1 Conso!i*ate Customer Invoice ;rei/Bt CBar/es
It is tBe responsi i!itC o28 %Cstem8 -rac!e ,ccount Receiva !es CBec7 2or "erms an* Con*itions : Customer ,cceptance, 2or ;rei/Bt Ca!cu!ation Its *iscriminators are8 )ro*uct &$.$$T %ervices &$.$$T
It is tBe responsi i!itC o28 %Cstem8 -rac!e ,ccount Receiva !es Generate Customer Invoice creates customer remittance invoice transactions 2rom various sources sucB as -r*er .ana/ement(-.)1CCI@, app!C taJes1cBar/es an* post to ,ccount Receiva !es(,R). %tereotCpe8 parent It ene2its 2rom8 -pportunitC8 5eve!op Lower Leve! )rocess(es) -pportunitC8 )otentia! ;it -pportunitC8 Revise an*1or Improve @Jistin/ )rocess It is pro*uce* C8 )ro9ect8 L%%:Bun*!e 1 3 Generate Customer Invoice [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It inc!u*es tBree activitC usa/es8 3.2 )I%1C-;IN%1C;LL((.'&T 6itBBo!*in/ "aJ) 3.3 %ervice Invoice [v1,rBR] 3.( )ro*uct Invoice [v1,rBR] IRR;(1.&T Revenue 6itBBo*in/ "aJ) [v1,rBR]
It is initiate* C event8 "aJ in2ormation is inte/rate* 2rom ,ctivitC Esa/e8 2 Inte/rate "aJ Ca!cu!ation It accepts8 Customer Invoice In2ormation 2rom ,ctivitC Esa/e8 2 Inte/rate "aJ Ca!cu!ation Invoice an* ,ccount 5ata 2rom ,ctivitC Esa/e8 & Create ,ccountin/ [v1] It *e!ivers8 ,*9ustment %ent to ,ctivitC Esa/e8 & Create ,ccountin/ [v1] Customer Invoice Ima/e to 5ata %tore8 Customer Invoice Ima/e RepositorC Customer Invoice In2ormation to ,ctivitC Esa/e8 ( -22set Invoice an* Cre*it .emo
emo
It is tBe responsi i!itC o28 %Cstem8 -rac!e ,ccount Receiva !es ;or scenarios wBere Invoice an* Cre*it .emo are -22set a/ainst eacB otBer an* not *e!ivere* to tBe Customer %tereotCpe8 automate* It accepts8 Customer Invoice In2ormation 2rom ,ctivitC Esa/e8 3 Generate Customer Invoice [v1,rBR] ,u/ust 2+, 2$13 6or72!ow Interpreter8 Generate Customer Receiva !es "ransaction [v1,rBR] )a/e 1K
,u/ust 2+, 2$13 6or72!ow Interpreter8 Generate Customer Receiva !es "ransaction [v1,rBR]
)a/e 1+
Bo!eto
3,utomate*4 I.3.1.1.1.3.2 )I%1C-;IN%1C;LL((.'&T 6itBBo!*in/ "aJ) IRR;(1.&T Revenue 6itBBo*in/ "aJ) [v1,rBR]
)a/e 1#
)ro9ect8L%%:;IN:I2C< Bun*!e1 : Lot 1< =2;>1(< "o:Be mo*e!in/8?ersion 1<%ource8-!* R5&$ *ocument, an* %.@ notes an* interviews AACBan/e Contro!8 AA)articipants8 Business )rocess )ro9ect8L%%:;IN:I2C< Bun*!e1 : Lot 1< =2;>1(< "o:Be mo*e!in/8?ersion 1<%ource8-!* R5&$ *ocument, an* %.@ notes an* interviews AACBan/e Contro!8 AA)articipants8 Business )rocess -nwer8 5an .oore Business )rocess ,pprover8 5an .oore Business ,na!Cst8 )riCan7a Goe! "ecBnica! or I" ,na!Cst8 Li!C Du15eepa7 ma!i7 Create*8 +12+12$13 1283K813 ). CBan/e*8 +12+12$13 18$&83+ ). C Loca! Eser85eepa7F.a!i7$3 (-wner o2 !oca! repositorC) -wner8 ;C" ?ersion8 1 %tatus8 ,pprove* ,pprover8 5an .oore
Generate Customer Invoice [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It inc!u*es tBree activitC usa/es8 I.3.1.1.1.3.2 )I%1C-;IN%1C;LL((.'&T 6itBBo!*in/ "aJ) [v1,rBR] I.3.1.1.1.3.3 %ervice Invoice [v1,rBR] I.3.1.1.1.3.( )ro*uct Invoice [v1,rBR] IRR;(1.&T Revenue 6itBBo*in/ "aJ)
%r&ani'ation" #ccounts Receiva(le %perations -$stem" Boleto -$stem" %racle #ccount Receiva(les -$stem" %racle We( Center Ima&e I.3.1.1.1.3.1 Cumulative *ransaction
It is tBe responsi i!itC o28 %Cstem8 Bo!eto Its *iscriminators are8 >es&$.$$T No &$.$$T It is initiate* C event8 "aJ in2ormation is inte/rate* 2rom ,ctivitC Esa/e8 I.3.1.1.1.2 Inte/rate "aJ Ca!cu!ation
IRR1(1.4< Revenue
"Be Inte/rate "aJ Ca!cu!ation an* "reatment process incorporates a!! app!ica !e taJation ru!es to tBe Customer Invoice. ,**itona! points as app!ica !e : "aJes to e ca!cu!ate* appropriate!C as per 9uris*iction or %tate1CountrC P *epen*in/ on tBe !oca! ru!e as per tBe "ra*e:In *iscount 2or eacB sa!es or*er !ine Ca!cu!ation o2 "aJes wi!! e *one on tBe asis o2 tBe cumu!ative montB!C Invoice transaction tota!s o2 %ervice Invoices8 ,u/ust 2+, 2$13 6or72!ow Interpreter8 I.3.1.1.1.3 Generate Customer Invoice [v1,rBR] )a/e 21
1. )I% 1 C-N;I% 1 C%LL ((.'&T witBBo!*in/ taJ): I2 cumu!ative montB!C Invoices transaction tota! /reater tBan &$$$ BRL 2. IRR; (1.&T revenue witBBo!* taJ) (I2 cumu!ative montB!C Invoices transaction tota! /reater tBan &$$$ BRL) %tereotCpe8 ,utomate* I.3.1.1.1.3.2 )I%1C-;IN%1C;LL((.'&T 6itBBo!*in/ "aJ) [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N IRR;(1.&T Revenue 6itBBo*in/ "aJ)
It is initiate* C event8 "aJ in2ormation is inte/rate* 2rom ,ctivitC Esa/e8 I.3.1.1.1.2 Inte/rate "aJ Ca!cu!ation It accepts8 Customer Invoice In2ormation 2rom ,ctivitC Esa/e8 I.3.1.1.1.2 Inte/rate "aJ Ca!cu!ation ase* upon a >es con*ition 2or 5ecision )oint8 I.3.1.1.1.3.1 Cumu!ative "ransaction .ontB!C Invoices UV&$$$ BRLL It *e!ivers8 ;!ow to ,ctivitC Esa/e8 I.3.1.1.1.3.3 %ervice Invoice [v1,rBR]
)a/e 22
I.3.1.1.1.3.3.# Generate Nota ;isca! [v1,rBR] I.3.1.1.1.3.3.1$ %en* Nota ;isca! toCitC "aJ ,utBoritC 2or ,pprova! [v1,rBR] I.3.1.1.1.3.3.11 ,pprove or Re9ect Nota ;isca! 5etai!s [v1,rBR] I.3.1.1.1.3.3.13 Noti2C ,R -ps "eam , out tBe Re9ection [v1,rBR] I.3.1.1.1.3.3.1( Review tBe Reason o2 Re9ection [v1,rBR] I.3.1.1.1.3.3.1' Correct tBe Customer 5ata in ,R [v1,rBR] I.3.1.1.1.3.3.1K .o*i2C tBe Invoice [v1,rBR] I.3.1.1.1.3.3.1+ Invoice Cance!!ation Nee*e* [v1,rBR] I.3.1.1.1.3.3.2$ ,pp!C -n ,ccount C. an* Cance! Bo!eto [v1,rBR] I.3.1.1.1.3.3.21 Cre*it tBe "ransaction witB ?oi* %tatus [v1,rBR] I.3.1.1.1.3.3.22 Ep*ate %tatus to ?oi* ;or -ri/ina! Invoice [v1,rBR] I.3.1.1.1.3.3.23 @Jtract Invoice 5etai!s witB ?oi* %tatus [v1,rBR] I.3.1.1.1.3.3.2( %en* Cance!!e* Nota ;isca! to CitC "aJ ,utBoritC [v1,rBR]
It is initiate* C event8 "aJ in2ormation is inte/rate* 2rom ,ctivitC Esa/e8 I.3.1.1.1.2 Inte/rate "aJ Ca!cu!ation It accepts8 ;!ow 2rom ,ctivitC Esa/e8 I.3.1.1.1.3.2 )I%1C-;IN%1C;LL((.'&T 6itBBo!*in/ "aJ) IRR;(1.&T Revenue 6itBBo*in/ "aJ) [v1,rBR] Customer Invoice In2ormation 2rom ,ctivitC Esa/e8 I.3.1.1.1.2 Inte/rate "aJ Ca!cu!ation ase* upon a No con*ition 2or 5ecision )oint8 I.3.1.1.1.3.1 Cumu!ative "ransaction .ontB!C Invoices UV&$$$ BRLL Invoice an* ,ccount 5ata 2rom ,ctivitC Esa/e8 I.3.1.1.1.& Create ,ccountin/ [v1] It *e!ivers8 Customer Invoice 5etai!s to ,ctivitC Esa/e8 I.3.1.1.1.( -22set Invoice an* Cre*it .emo
I.3.1.1.1.3.(.3 %en* Nota ;isca! to %@;,W 2or ,pprova! [v1,rBR] I.3.1.1.1.3.(.( ,pprove or Re9ect tBe Nota ;isca! 5etai!s [v1,rBR] I.3.1.1.1.3.(.' Ep*ate Invoice witB Return HeC Co*e [v1,rBR] I.3.1.1.1.3.(.K Noti2C ,R -ps "eam , out tBe Re9ection [v1,rBR] I.3.1.1.1.3.(.+ Review tBe Reason o2 Re9ection [v1,rBR] I.3.1.1.1.3.(.1$ Correct Customer 5ata in ,R [v1,rBR] I.3.1.1.1.3.(.11 .o*i2C tBe Invoice [v1,rBR] I.3.1.1.1.3.(.12 Invoice Cance!!ation Nee*e* [v1,rBR] I.3.1.1.1.3.(.1( Cance! Nota ;isca! witBin 2( Bours [v1,rBR] I.3.1.1.1.3.(.1& ,pp!C -n ,ccount C. an* Cance! Bo!eto [v1,rBR] I.3.1.1.1.3.(.1' Cre*it tBe "ransaction witB ?oi* %tatus [v1,rBR] I.3.1.1.1.3.(.1K Ep*ate %tatus to ?oi* ;or -ri/ina! Invoice [v1,rBR] I.3.1.1.1.3.(.1+ @Jtract Invoice 5etai!s witB ?oi* %tatus [v1,rBR] I.3.1.1.1.3.(.1# %en* Cance!!e* Nota ;isca! to %@;,W [v1,rBR] I.3.1.1.1.3.(.2$ Generate In oun* Nota ;isca! [v1,rBR] I.3.1.1.1.3.(.21 %en* it to R., I.3.1.1.1.3.(.23 @nter In2ormation 2or correction !etter witBin/ 3$ *aCs o2 N; ,pprova! [v1,rBR] I.3.1.1.1.3.(.2( Generate Correction Letter [v1,rBR] I.3.1.1.1.3.(.2& ,ttacB tBe Correction Letter to Invoice [v1,rBR] I.3.1.1.1.3.(.2' Create .anua! Invoice [v1,rBR] I.3.1.1.1.3.(.2K Customer Receives tBe Jm! 2i!e [v1,rBR] I.3.1.1.1.3.(.2+ %C Receives tBe S.L ;i!e [v1,rBR]
It is initiate* C event8 "aJ in2ormation is inte/rate* 2rom ,ctivitC Esa/e8 I.3.1.1.1.2 Inte/rate "aJ Ca!cu!ation It accepts8 Invoice an* ,ccount 5ata 2rom ,ctivitC Esa/e8 I.3.1.1.1.& Create ,ccountin/ [v1] Customer Invoice In2ormation 2rom ,ctivitC Esa/e8 I.3.1.1.1.2 Inte/rate "aJ Ca!cu!ation It *e!ivers8 Customer Invoice In2ormation to ,ctivitC Esa/e8 I.3.1.1.1.( -22set Invoice an* Cre*it .emo ,*9ustment %ent to ,ctivitC Esa/e8 I.3.1.1.1.& Create ,ccountin/ [v1]
)a/e 2(
>es Base* ou t o2 % )
>es
No
>es
No
%CncBro 3,utomate*4 + @Jtract ,!! Invoice 5etai!s [v1,rBR] 3,utomate*4 # Generate Nota ;isca! [v1,rBR] 3automat e*4 1$ %en* Nota ;isca! toCitC "aJ ,utBoritC 2or ,pprova! 3,utomate*4 23 @Jtract I nvoice 5etai!s witB ?oi* %tatus [v1,rBR]
CitC "aJ ,utBoritC 3manua!4 11 ,pprove or Re9ect Nota ;isca! 5etai!s [v1,rBR]
)a/e 2&
)ro9ect8L%%:;IN:I2C< Bun*!e1 : Lot 1< =2;>1(< "o:Be mo*e!in/8?ersion 1<%ource8-!* R5&$ *ocument, an* %.@ notes an* interviews AACBan/e Contro!8 AA)articipants8 Business )rocess )ro9ect8L%%:;IN:I2C< Bun*!e1 : Lot 1< =2;>1(< "o:Be mo*e!in/8?ersion 1<%ource8-!* R5&$ *ocument, an* %.@ notes an* interviews AACBan/e Contro!8 AA)articipants8 Business )rocess -nwer8 5an .oore Business )rocess ,pprover8 5an .oore Business ,na!Cst8 )riCan7a Goe! "ecBnica! or I" ,na!Cst8 Li!C Du15eepa7 ma!i7 Create*8 +12+12$13 1283'8(( ). CBan/e*8 +12+12$13 18$&8(& ). C Loca! Eser85eepa7F.a!i7$3 (-wner o2 !oca! repositorC) -wner8 ;C" ?ersion8 1 %tatus8 ,pprove* ,pprover8 5an .oore
Re!ease o2 N;>1(:=2N
It inc!u*es twentC activitC usa/es8 2 Ep*ate CitC to RI- [v1,rBR] 3 Ep*ate CitC to %) [v1,rBR] ( Generate S.L ;i!e [v1,rBR] & Ep!oa* S.L ;i!e in %CncBro an* 5own!oa* "S" ;i!e [v1,rBR] ' Ep*ate* CitC In2ormation [v1,rBR] K Ep*ate "S" ;i!e in CitC 6e site [v1,rBR] + @Jtract ,!! Invoice 5etai!s [v1,rBR] # Generate Nota ;isca! [v1,rBR] 1$ %en* Nota ;isca! toCitC "aJ ,utBoritC 2or ,pprova! [v1,rBR] 11 ,pprove or Re9ect Nota ;isca! 5etai!s [v1,rBR] 13 Noti2C ,R -ps "eam , out tBe Re9ection [v1,rBR] 1( Review tBe Reason o2 Re9ection [v1,rBR] 1' Correct tBe Customer 5ata in ,R [v1,rBR] 1K .o*i2C tBe Invoice [v1,rBR] 1+ Invoice Cance!!ation Nee*e* [v1,rBR] 2$ ,pp!C -n ,ccount C. an* Cance! Bo!eto [v1,rBR] 21 Cre*it tBe "ransaction witB ?oi* %tatus [v1,rBR] 22 Ep*ate %tatus to ?oi* ;or -ri/ina! Invoice [v1,rBR] 23 @Jtract Invoice 5etai!s witB ?oi* %tatus [v1,rBR] 2( %en* Cance!!e* Nota ;isca! to CitC "aJ ,utBoritC [v1,rBR]
%r&ani'ation" #ccounts Receiva(le %perations Cancelle! Invoice 1unctional =ntit$" Cit$ *a2 #ut.orit$ Role" 1)-- #nal$st>Billin& an! Invoicin&
X Run tBe process o2 i!!in/1notas 2iscais issuance witBin tBe *ea*!ines accor*in/ to tBe esta !isBe* operationa! *esi/n witB inc!u*es ;iJe* ,ssets, %pare )arts, %a!es, etc. X 6or7 cross 2unctiona!!C to meet tBe /oa!s o2 tBe operationa! areas an* ",S team un*er tBe coor*ination o2 a supervisor X -perate tBe @R) to issue tBe out oun* notas 2iscais an* input tBe in oun* notas 2iscais X Interact witB a!! parties invo!ve* in tBe process
-$stem" %racle #ccount Receiva(les -$stem" -$nc.ro 1 Customer Base! out of RI%0
)a/e 2K
It is tBe responsi i!itC o28 Ro!e8 ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ Its *iscriminators are8 >es&$.$$T No &$.$$T
)a/e 2+
)a/e 2#
-utput in S.L is /enerate* an* inter2ace* to %CncBro wBicB in turn is up!oa*e* to CitC 6e site in "S" 2ormat 2or 2urtBer re2erences %tereotCpe8 .anua! ' Ep*ate* CitC In2ormation [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 ;!ow 2rom ,ctivitC Esa/e8 & Ep!oa* S.L ;i!e in %CncBro an* 5own!oa* "S" ;i!e [v1,rBR]
Re!ease o2 N;>1(:=2N
It accepts8 ;!ow 2rom ,ctivitC Esa/e8 1K .o*i2C tBe Invoice [v1,rBR] ;!ow 2rom ,ctivitC Esa/e8 K Ep*ate "S" ;i!e in CitC 6e site [v1,rBR] ;!ow 2rom ,ctivitC Esa/e8 1' Correct tBe Customer 5ata in ,R [v1,rBR] It *e!ivers8 ;!ow to ,ctivitC Esa/e8 # Generate Nota ;isca! [v1,rBR]
In anC o2 tBe a ove scenarios, Nota ;isca! is create* an* su mitte* or re:su mitte* to %e2aI 2or ,pprova! %tereotCpe8 automate* It accepts8 ;!ow 2rom ,ctivitC Esa/e8 # Generate Nota ;isca! [v1,rBR] It *e!ivers8 ;!ow to ,ctivitC Esa/e8 11 ,pprove or Re9ect Nota ;isca! 5etai!s [v1,rBR]
1+ #pprove! E9:0
It is tBe responsi i!itC o28 Ro!e8 ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ Its *iscriminators are8 >es&$.$$T No &$.$$T
)a/e 32
"aJ ,utBoritC sen*s tBe reason o2 Re9ection co*e so tBat Receiva !es -perations can veri2C an* correct tBe error an* re su mit it 2or approva! ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ veri2ies tBe re9ection co*e an*8 1. @itBer correct tBe customer *ata in ,R is tBere is customer *ata correction or 2. .o*i2C tBe Invoice i2 it is not customer 5ata correction %tereotCpe8 Interactive 13 Noti2C ,R -ps "eam , out tBe Re9ection [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 ;!ow 2rom ,ctivitC Esa/e8 11 ,pprove or Re9ect Nota ;isca! 5etai!s [v1,rBR] ase* upon a No con*ition 2or 5ecision )oint8 12 ,pprove* >1NL It *e!ivers8 ;!ow to ,ctivitC Esa/e8 1( Review tBe Reason o2 Re9ection [v1,rBR]
1A
It is tBe responsi i!itC o28 Ro!e8 ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ "aJ ,utBoritC sen*s tBe reason o2 Re9ection co*e so tBat Receiva !es -perations can veri2C an* correct tBe error an* re su mit it 2or approva! ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ veri2ies tBe re9ection co*e an*8 1. @itBer correct tBe customer *ata in ,R is tBere is customer *ata correction or 2. .o*i2C tBe Invoice i2 it is not customer 5ata correction %tereotCpe8 .anua! 1K .o*i2C tBe Invoice [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 ;!ow 2rom ,ctivitC Esa/e8 1( Review tBe Reason o2 Re9ection [v1,rBR] ase* upon a No con*ition 2or 5ecision )oint8 1& Customer 5ata CorrectionL It *e!ivers8 ;!ow to ,ctivitC Esa/e8 + @Jtract ,!! Invoice 5etai!s [v1,rBR]
)a/e 3(
+7 #ppl$ %n #ccount C
It is tBe responsi i!itC o28 Ro!e8 ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ %tereotCpe8 .anua! It accepts8 ;!ow 2rom ,ctivitC Esa/e8 1+ Invoice Cance!!ation Nee*e* [v1,rBR] ase* upon a >es con*ition 2or 5ecision )oint8 1# Cance!!ation witBin 3$ *aCsL It *e!ivers8 ;!ow to ,ctivitC Esa/e8 21 Cre*it tBe "ransaction witB ?oi* %tatus [v1,rBR]
)a/e 3&
I2 Invoice is cance!!e* witB 2( Bours o2 approva! C Customer, In tBat case Nota ;isca! Bas to e cance!!e* witBin 2( Bours, an* a!! tBe transaction wi!! Bave to e up*ate* as voi* in ,R ,!! taJ wi!! e reverte* ac7 in tBe sCstem %tereotCpe8 .anua! 21 Cre*it tBe "ransaction witB ?oi* %tatus [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 ;!ow 2rom ,ctivitC Esa/e8 2$ ,pp!C -n ,ccount C. an* Cance! Bo!eto [v1,rBR] It *e!ivers8 ;!ow to ,ctivitC Esa/e8 22 Ep*ate %tatus to ?oi* ;or -ri/ina! Invoice [v1,rBR]
)a/e 3'
It *e!ivers8 ;!ow to ,ctivitC Esa/e8 2( %en* Cance!!e* Nota ;isca! to CitC "aJ ,utBoritC [v1,rBR]
)a/e 3K
> es
No
> es > es
No
) rice Re!ate*
5e!oitte Instance
%CncBro
3.anua!4 23 @nter In2ormation 2or correction !etter witBin/ 3$ *aCs o2 N; ,pprova! [v1,rBR]
No
%e2aI 3interactive4 ( ,pprove or Re9ect tBe Nota ;isca! 5etai!s [v1,rBR] 3,utomate*4 1# %en* Cance!!e* Nota ;isca! to %@;,W [v1,rBR]
Customer
%upp!C CBain
)a/e 3+
)ro9ect8L%%:;IN:I2C< Bun*!e1 : Lot 1< =2;>1(< "o:Be mo*e!in/8?ersion 1<%ource8-!* R5&$ *ocument, an* %.@ notes an* interviews AACBan/e Contro!8 AA)articipants8 Business )rocess )ro9ect8L%%:;IN:I2C< Bun*!e1 : Lot 1< =2;>1(< "o:Be mo*e!in/8?ersion 1<%ource8-!* R5&$ *ocument, an* %.@ notes an* interviews AACBan/e Contro!8 AA)articipants8 Business )rocess -nwer8 5an .oore Business )rocess ,pprover8 5an .oore Business ,na!Cst8 )riCan7a Goe! "ecBnica! or I" ,na!Cst8 Li!C Du15eepa7 ma!i7 Create*8 +12+12$13 1283'8(3 ). CBan/e*8 +12+12$13 18$'8$2 ). C Loca! Eser85eepa7F.a!i7$3 (-wner o2 !oca! repositorC) -wner8 ;C" ?ersion8 1 %tatus8 ,pprove* ,pprover8 5an .oore
Re!ease o2 N;>1(:=2N
It inc!u*es twentC 2our activitC usa/es8 1 @Jtract ,!! Invoice 5etai!s [v1,rBR] 2 Generate Nota ;isca! [v1,rBR] 3 %en* Nota ;isca! to %@;,W 2or ,pprova! [v1,rBR] ( ,pprove or Re9ect tBe Nota ;isca! 5etai!s [v1,rBR] ' Ep*ate Invoice witB Return HeC Co*e [v1,rBR] K Noti2C ,R -ps "eam , out tBe Re9ection [v1,rBR] + Review tBe Reason o2 Re9ection [v1,rBR] 1$ Correct Customer 5ata in ,R [v1,rBR] 11 .o*i2C tBe Invoice [v1,rBR] 12 Invoice Cance!!ation Nee*e* [v1,rBR] 1( Cance! Nota ;isca! witBin 2( Bours [v1,rBR] 1& ,pp!C -n ,ccount C. an* Cance! Bo!eto [v1,rBR] 1' Cre*it tBe "ransaction witB ?oi* %tatus [v1,rBR] 1K Ep*ate %tatus to ?oi* ;or -ri/ina! Invoice [v1,rBR] 1+ @Jtract Invoice 5etai!s witB ?oi* %tatus [v1,rBR] 1# %en* Cance!!e* Nota ;isca! to %@;,W [v1,rBR] 2$ Generate In oun* Nota ;isca! [v1,rBR] 21 %en* it to R., 23 @nter In2ormation 2or correction !etter witBin/ 3$ *aCs o2 N; ,pprova! [v1,rBR] 2( Generate Correction Letter [v1,rBR] 2& ,ttacB tBe Correction Letter to Invoice [v1,rBR] 2' Create .anua! Invoice [v1,rBR] 2K Customer Receives tBe Jm! 2i!e [v1,rBR] 2+ %C Receives tBe S.L ;i!e [v1,rBR]
Cancellation Interface!
It is tBe responsi i!itC o28 %Cstem8 5e!oitte Instance
It accepts8 ;!ow 2rom ,ctivitC Esa/e8 12 Invoice Cance!!ation Nee*e* [v1,rBR] ase* upon a No con*ition 2or 5ecision )oint8 13 Cance!!ation witBin 2( BoursL It *e!ivers8 ;!ow to ,ctivitC Esa/e8 2$ Generate In oun* Nota ;isca! [v1,rBR]
-$stem" %racle #ccount Receiva(les -$stem" -efa' %r&ani'ation" -uppl$ C.ain -$stem" -$nc.ro 1 =2tract #ll Invoice ,etails [v1,rBR]
It is tBe responsi i!itC o28 %Cstem8 %CncBro %CncBro wi!! eJtract a!! tBe Invoice *etai!s in tBe e!ow scenarios8 1. 6Ben tBeC are create* as a resu!t o2 new transaction 2. I2 tBere is anC re9ection C "aJ autBoritC 3. 6Ben tBere is anC price correction in case o2 pro*uct Invoice (. I2 tBere is anC a**itiona! i!!in/ is i*enti2ie* in case o2 )ro*uct Invoice &. I2 anC customer *ata correction is nee*e* in case o2 )ro*uct Invoice '. I2 Invoice is cance!!e* in 2( Bours in case o2 )ro*uct Invoice In anC o2 tBe a ove scenarios, Nota ;isca! is create* an* su mitte* or re:su mitte* to %e2aI 2or ,pprova! %tereotCpe8 ,utomate* 1 @Jtract ,!! Invoice 5etai!s [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 Comp!ementarC Nota ;isca! 2rom ,ctivitC Esa/e8 2' Create .anua! Invoice [v1,rBR] Correct Customer 5ata In2ormation 2rom ,ctivitC Esa/e8 1$ Correct Customer 5ata in ,R [v1,rBR] Correcte* Invoice In2ormation 2rom ,ctivitC Esa/e8 11 .o*i2C tBe Invoice [v1,rBR] It *e!ivers8 ;!ow to ,ctivitC Esa/e8 2 Generate Nota ;isca! [v1,rBR]
It is tBe responsi i!itC o28 %Cstem8 %CncBro %CncBro wi!! eJtract a!! tBe Invoice *etai!s in tBe e!ow scenarios8 1. 6Ben tBeC are create* as a resu!t o2 new transaction 2. I2 tBere is anC re9ection C "aJ autBoritC 3. 6Ben tBere is anC price correction in case o2 pro*uct Invoice (. I2 tBere is anC a**itiona! i!!in/ is i*enti2ie* in case o2 )ro*uct Invoice &. I2 anC customer *ata correction is nee*e* in case o2 )ro*uct Invoice '. I2 Invoice is cance!!e* in 2( Bours in case o2 )ro*uct Invoice In anC o2 tBe a ove scenarios, Nota ;isca! is create* an* su mitte* or re:su mitte* to %e2aI 2or ,pprova! %tereotCpe8 ,utomate* 2 Generate Nota ;isca! [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 ;!ow 2rom ,ctivitC Esa/e8 1 @Jtract ,!! Invoice 5etai!s [v1,rBR] It *e!ivers8 ;!ow to ,ctivitC Esa/e8 3 %en* Nota ;isca! to %@;,W 2or ,pprova! [v1,rBR]
4 #pprove! E9:0
It is tBe responsi i!itC o28 Ro!e8 ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ Its *iscriminators are8 >es&$.$$T No &$.$$T
)a/e (3
It is tBe responsi i!itC o28 Ro!e8 ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ -nce tBe Nota ;isca! is approve* C tBe "aJ ,utBoritC it up*ates witB tBe return 7eC co*e an* same is communicate* to Customer an* %C 2or 2urtBer processin/ Receiva !es operations wi!! up*ate tBe same num er or 7eC co*e in tBe Invoice %tereotCpe8 ,utomate* ' Ep*ate Invoice witB Return HeC Co*e [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 ;!ow 2rom ,ctivitC Esa/e8 ( ,pprove or Re9ect tBe Nota ;isca! 5etai!s [v1,rBR] ase* upon a >es con*ition 2or 5ecision )oint8 & ,pprove* >1NL
;G%% ,na!Cst:Bi!!in/ an* Invoicin/ veri2ies tBe re9ection co*e an*8 1. @itBer correct tBe customer *ata in ,R is tBere is customer *ata correction or 2. .o*i2C tBe Invoice i2 it is not customer 5ata correction %tereotCpe8 .anua! + Review tBe Reason o2 Re9ection [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 ;!ow 2rom ,ctivitC Esa/e8 K Noti2C ,R -ps "eam , out tBe Re9ection [v1,rBR] It *e!ivers8 ;!ow to ,ctivitC Esa/e8 11 .o*i2C tBe Invoice [v1,rBR] ase* upon a No con*ition 2or 5ecision )oint8 # Customer 5ata CorrectionL ;!ow to ,ctivitC Esa/e8 1$ Correct Customer 5ata in ,R [v1,rBR] ase* upon a >es con*ition 2or 5ecision )oint8 # Customer 5ata CorrectionL
It *e!ivers8 Correct Customer 5ata In2ormation to ,ctivitC Esa/e8 1 @Jtract ,!! Invoice 5etai!s [v1,rBR]
11
It is tBe responsi i!itC o28 Ro!e8 ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ "aJ ,utBoritC sen*s tBe reason o2 Re9ection co*e so tBat Receiva !es -perations can veri2C an* correct tBe error an* re su mit it 2or approva! ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ veri2ies tBe re9ection co*e an*8 1. @itBer correct tBe customer *ata in ,R is tBere is customer *ata correction or 2. .o*i2C tBe Invoice i2 it is not customer 5ata correction %tereotCpe8 .anua! 11 .o*i2C tBe Invoice [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 ;!ow 2rom ,ctivitC Esa/e8 + Review tBe Reason o2 Re9ection [v1,rBR] ase* upon a No con*ition 2or 5ecision )oint8 # Customer 5ata CorrectionL It *e!ivers8 Correcte* Invoice In2ormation to ,ctivitC Esa/e8 1 @Jtract ,!! Invoice 5etai!s [v1,rBR]
)a/e ('
It is tBe responsi i!itC o28 %Cstem8 -rac!e ,ccount Receiva !es Its *iscriminators are8 >es&$.$$T No &$.$$T
14 #ppl$ %n #ccount C
It is tBe responsi i!itC o28 Ro!e8 ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ %tereotCpe8 .anua! It accepts8 ;!ow 2rom ,ctivitC Esa/e8 1( Cance! Nota ;isca! witBin 2( Bours [v1,rBR] It *e!ivers8 ;!ow to ,ctivitC Esa/e8 1' Cre*it tBe "ransaction witB ?oi* %tatus [v1,rBR]
I2 Invoice is cance!!e* witB 2( Bours o2 approva! C Customer, In tBat case Nota ;isca! Bas to e cance!!e* witBin 2( Bours, an* a!! tBe transaction wi!! Bave to e up*ate* as voi* in ,R ,!! taJ wi!! e reverte* ac7 in tBe sCstem %tereotCpe8 .anua! 1' Cre*it tBe "ransaction witB ?oi* %tatus [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 ;!ow 2rom ,ctivitC Esa/e8 1& ,pp!C -n ,ccount C. an* Cance! Bo!eto [v1,rBR] It *e!ivers8 ;!ow to ,ctivitC Esa/e8 1K Ep*ate %tatus to ?oi* ;or -ri/ina! Invoice [v1,rBR]
;!ow 2rom ,ctivitC Esa/e8 1K Ep*ate %tatus to ?oi* ;or -ri/ina! Invoice [v1,rBR]
It *e!ivers8 ;!ow to ,ctivitC Esa/e8 1# %en* Cance!!e* Nota ;isca! to %@;,W [v1,rBR]
+1 -en! it to R #
It is tBe responsi i!itC o28 %Cstem8 5e!oitte Instance ,u/ust 2+, 2$13 6or72!ow Interpreter8 )ro*uct Invoice [v1,rBR] )a/e (#
I2 Invoice is cance!!e* witBin 2( Bours o2 su missio, it /enerate* In oun* Nota ;isca! an* sent to R., to receive tBe InventorC %tereotCpe8 Interactive It accepts8 ;!ow 2rom ,ctivitC Esa/e8 2$ Generate In oun* Nota ;isca! [v1,rBR] It *e!ivers8 ;!ow to @n*8
+; Create
It is tBe responsi i!itC o28 Ro!e8 ;G%% ,na!Cst:Bi!!in/ an* Invoicin/ Comp!ementarC Invoice create* 2or a**itiona! amount (re2er to tBe ori/ina! pro*uct sa!es Nota ;isca!). i*enti2ie* ecause o2 "aJ rate or 5iscount *i22erence etc.
)a/e &1
%tereotCpe8 .anua! 2' Create .anua! Invoice [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 ,**itiona! Bi!!in/ i*enti2ie* C ,nC otBer )artC 2rom ,ctivitC Esa/e8 2+ %C Receives tBe S.L ;i!e [v1,rBR] ase* upon a No con*ition 2or 5ecision )oint8 22 Incorrect 5ata:)rice or Non:)rice Re!ate*L ;G%% ,na!Cst :Bi!!in/ an* Invoicin/ I*enti2ies Bi!!in/ 5iscrepancC 2rom %tart8 ase* upon a No con*ition 2or 5ecision )oint8 22 Incorrect 5ata:)rice or Non:)rice Re!ate*L ,**itiona! Bi!!in/ i*enti2ie* C Customer 2rom ,ctivitC Esa/e8 2K Customer Receives tBe Jm! 2i!e [v1,rBR] ase* upon a No con*ition 2or 5ecision )oint8 22 Incorrect 5ata:)rice or Non:)rice Re!ate*L It *e!ivers8 Comp!ementarC Nota ;isca! to ,ctivitC Esa/e8 1 @Jtract ,!! Invoice 5etai!s [v1,rBR]
)a/e &2
%tereotCpe8 ,utomate* 2+ %C Receives tBe S.L ;i!e [v1,rBR] Bas a8 Re!ease o2 N;>1(:=2N It accepts8 ;!ow 2rom ,ctivitC Esa/e8 ( ,pprove or Re9ect tBe Nota ;isca! 5etai!s [v1,rBR] ase* upon a >es con*ition 2or 5ecision )oint8 & ,pprove* >1NL It *e!ivers8 ,**itiona! Bi!!in/ i*enti2ie* C ,nC otBer )artC to ,ctivitC Esa/e8 23 @nter In2ormation 2or correction !etter witBin/ 3$ *aCs o2 N; ,pprova! [v1,rBR] ase* upon a >es con*ition 2or 5ecision )oint8 22 Incorrect 5ata:)rice or Non:)rice Re!ate*L ,**itiona! Bi!!in/ i*enti2ie* C ,nC otBer )artC to ,ctivitC Esa/e8 2' Create .anua! Invoice [v1,rBR] ase* upon a No con*ition 2or 5ecision )oint8 22 Incorrect 5ata:)rice or Non:)rice Re!ate*L
)a/e &3