A network engineer initially uses the ping command to help troubleshoot a connection problem.

Which troubleshooting approach best describes this scenario?

bottom-up approach divide-and-conquer approach follow-the-path approach move-the-problem approach spot-the-difference approach top-down approach

In which phase of the structured troubleshooting process should a network administrator clearly communicate to the affected network users what is going to be done and why it is being done?
the analysis of information the definition of the problem the elimination of possibilities the gathering of facts the proposal and testing of a hypothesis

In which structured troubleshooting process phase would a network engineer ask questions such as "When did it last work?" or " as it ever worked?"
analy!e information phase define the problem phase eliminate possibilities phase gather facts phase propose a hypothesis phase

solve the problem phase

After a network change that occurred during a scheduled maintenance window" users were complaining about not being able to access a local file server. #pon investigation" the administrator determined that the problem was with the recently entered routing configurations. $ecause of company policy" the administrator is not allowed to correct the routing configuration outside of a scheduled maintenance window. Instead" the administrator moved the file server to an accessible subnet. Which statement describes what the administrator did?
%he administrator determined a solution to the problem. %he administrator determined a workaround for the problem. %he administrator applied the "move the problem" troubleshooting approach. %he administrator applied the "spot the difference" troubleshooting approach.

Which two procedures can be implemented to ensure that current backups of all device configurations are maintained? &'hoose two.(
)og all configuration change events to a syslog server. *assword protect all devices to prevent configuration changes. Implement a system to create automatic configuration backups. #pdate configuration backups only after ma+or network outages. 'reate configuration backups as soon as an issue is reported with network performance.

What type of information can be gathered by using ,-.* during the process of collecting baseline information?
basic performance statistics via the use of show commands basic performance statistics for )ayer / and )ayer 0 protocols

basic performance statistics about the interface load for critical network links basic performance statistics to profile different types of traffic on the network

Which three I1, features can be used to keep the network documentation accurate? &'hoose three.(
rollback feature policy compliance configuration archive performance monitoring basic performance statistics 2mbedded 2vent .anager

What are two facts regarding the information that is collected for baseline creation? &'hoose two.(
%he information is the same for all networks. It can be used for capacity planning. It should be limited to only a few key performance statistics. It can be collected using tools such as -$A3" -et4low" and ,-.*. It should be collected only once and then archived for future reference.

What is a situation where escalation of an issue is inadvisable?

.anagement has not been consulted. 2scalation will slow the procedure. %he problem is actually a set of problems. %he problem has an impact on the performance of the entire network. ,olving the problem would showcase the skills and knowledge of the troubleshooter.

What is an important element of troubleshooting" regardless of the method used?

using a single troubleshooting process e5ecuting the steps in the same order every time following a structured and systematic process spending a significant amount of time analy!ing the information

%o correct an issue that was discovered a few days earlier" an administrator makes a change during a regularly scheduled maintenance window. After making the change" the administrator discovers that a new problem has occurred. What should the administrator do ne5t?
3ollback the change and resume the troubleshooting process. 'ontinue making changes until the symptoms disappear. )eave the change in place and troubleshoot the new problems at a later time. 6ather information about the new problem and form a new hypothesis.

After a proposed solution has been implemented" the network administrator reali!es that new problems have been introduced by the changes. What is the ne5t step in the troubleshooting process?
*ropose a hypothesis. 25ecute the rollback plan. 7etermine an appropriate workaround. 2scalate the problem to another department.

Which three types of data are useful for creating a baseline? &'hoose three.(
number of infrastructure routers and switches 3emote .onitoring &3.1-(" -etwork $ased Application 3ecognition &-$A3(" and -et4low statistics 7 '* and -A% translation statistics network performance characteristics switch interface statistics of all access ports basic performance statistics like the interface load for critical network links and the '*# load and memory usage of routers and switches

What are two limitations of an ad hoc troubleshooting approach? &'hoose two.(

inefficient use of time and resources only applicable to physical layer problems difficult to transfer the +ob to someone else can only be used after a structured approach has failed requires more technical knowledge than a structured approach

What is a benefit of change control during the processes of regular network maintenance?
simplification of the process for creating a network baseline reduction in the frequency and duration of unplanned outages elimination of the need to troubleshoot planned outages elimination of the need to perform a regular network backup

Which two components are normally considered part of change

control? &'hoose two.(

the cost of network changes the time when changes can be made the technology that is used to implement changes the authori!ation that is required to make changes the staff changes that are required to carry out repairs

A network administrator e5ecutes the show processes cpu command on a production router and notices that the average '*# load over the past 8 seconds was 9:; and over the last one minute was around 09;. What should the administrator do ne5t?
-othing. %his is normal behavior for an I,3 router. 'ontact the service provider because the contract is not being fulfilled as specified in the ,)A. 'ompare the result to the baseline for an accurate assessment. 3eplace the router as soon as possible because it has reached capacity

What is a symptom of an incorrectly applied network command when issued under the routing process?
a down status on an interface a timeout message when attempting to ping a device on another network a routing protocol that is not running a user who is unable to connect to machines that are located on the same subnet

%he help desk receives several calls on .onday morning stating that users cannot connect to a local print server that was working on 4riday. Which statement about the problem would be correct?

%he inability to connect to the print server is a symptom of a problem. %he inability to connect to the print server is the problem. %he connectivity problem occurred .onday morning. %he inability to connect to the print server caused the problem.

A user creates a trouble ticket indicating that the Internet is inaccessible. %he network administrator receives the ticket and determines that this user is the only one having problems. A ping command issued from the administrative *' to the user *' is successful. What should the administrator do ne5t?
2scalate the issue to the desktop support group. 'ontact the I,* to determine if there is an issue on the I,* side. <iew the route table on the core router to determine if there is a routing issue. ,wap out the patch cable between the user *' and the switch to determine if that solves the problem.