Documente Academic
Documente Profesional
Documente Cultură
04
January 2011
www.bmc.com
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Contents
Preface 11
About the mid tier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the BMC Remedy Mid Tier through a firewall . . . . . . . . . . . . . . . . . . . . . Allocating enough memory for your application and the mid tier . . . . . . . . . . . . . . . Accessing the Mid Tier Configuration Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Mid Tier Configuration Tool with a load balancer. . . . . . . . . . . . . . . . . MIME types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AR Server settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cache settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cache table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sync cache option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Persistent Cache option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cache configuration examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prefetching specified forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Report settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Web service settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Settings to support load balancers between Mid-tier and Server group without sticky bit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Pool Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Pool Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Log settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mid-Tier Profiler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . View logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HTTP tracing in the mid tier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting user preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 2 Customizing AR System style sheets
Overview of CSS rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 CSS rule syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Specificity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Order of precedence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Default style sheets provided with AR System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Customizing style sheets in AR System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using customized style sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Customizing styles for fields and other objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Changing font styles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Chapter 3 Working with applications that will be viewed in a browser 65
Browser view of a form compared with BMC Remedy User view . . . . . . . . . . . . . . . . 66 Customizing views for forms in browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Showing or hiding the web toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Editing web header and footer content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Adding form action fields to a form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Modifying the wait cursor for your application . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Managing resource files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 URLs for forms and applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Opening forms and applications from a home page . . . . . . . . . . . . . . . . . . . . . . . . 76 URLs for opening forms and applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Accessing support files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Specifying parameters in URLs for direct access. . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 URL encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Passing data to a field in a URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Creating URLs for login and logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Creating customized login pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Using the Object List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Enabling the AR System Object List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Importing the definition files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Displaying the Object List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Browser settings for scripting and ActiveX controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 How a view is selected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 How locale is established . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Setting up searches for your end users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Including parameters in saved or defined searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Creating help for web applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Chapter 4 Configuring AR System for Web and AR System reports 95
About reporting in AR System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 The Report Console and related report forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Report Console architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Web report limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Managing reports with the Report form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Report permissions and visibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Controlling query overrides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Combining report queries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Report form fields used by applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
6 BMC Remedy Mid Tier Guide
Deleting report definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Report form entries for externally defined reports. . . . . . . . . . . . . . . . . . . . . . . . . Reporting using table fields and results list fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . Running a report by using an Open Window active link . . . . . . . . . . . . . . . . . . . . . . Managing localized Crystal and Web reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Localized Crystal reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Localized Web reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using exported data with BMC Remedy Data Import . . . . . . . . . . . . . . . . . . . . . Defining report types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recommended entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting limits on reports that users save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Backward compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Macro conversion procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Localized reports created using macros. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 5 Using Crystal reports with AR System
101 101 102 103 105 105 105 108 109 111 113 113 113 113 115 116 116 117 118 118 119 120 121 122 122 122 123 126 126 127 129 130 130 130 131 131 132 135 137 137 137 137 138 138
About using Crystal reports with AR System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Architectural overviewthe mid tier and Crystal reports . . . . . . . . . . . . . . . . . . Mid tier installation options for Crystal reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Crystal reports integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring AR System settings for Crystal reports . . . . . . . . . . . . . . . . . . . . . . . Configuring BusinessObjects Enterprise (managed) . . . . . . . . . . . . . . . . . . . . . . . Configuring Crystal Reports Server (unmanaged). . . . . . . . . . . . . . . . . . . . . . . . . Report definitions for Crystal reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Crystal Reports tips for the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AR System and BusinessObjects display integration. . . . . . . . . . . . . . . . . . . . . . . Establishing a system data source name (DSN) for Crystal reports . . . . . . . . . . ODBC driver configuration for Crystal reports . . . . . . . . . . . . . . . . . . . . . . . . . . . Restricting the number of records retrieved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optimal formatting for all environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Saving a Crystal report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix A For your end users: Tips for using applications in a browser
Using the AR System Object List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Opening forms and applications from the Object List. . . . . . . . . . . . . . . . . . . . . . Searching for forms or applications in the Object List . . . . . . . . . . . . . . . . . . . . . . Choosing how forms and applications are displayed . . . . . . . . . . . . . . . . . . . . . . Creating requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Editing fields with rich text formatting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How the Back button behaves . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Opening a form in a new window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keyboard shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Panel field shortcut keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Character field menu shortcut keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Form Action shortcut keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
Appendix B
For your end users: Running and saving searches on the Web
139
Types of searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Running searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Finding a request by example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Search styles in character fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Overriding the predefined search style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using relational operators in a search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using wildcard symbols in a search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Using wildcard symbols as explicit characters in a form. . . . . . . . . . . . . . . . . . . . 144 Using the advanced search bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Using relational operators in the advanced search bar . . . . . . . . . . . . . . . . . . . . . 149 Using wildcard symbols in the advanced search bar . . . . . . . . . . . . . . . . . . . . . . . 151 Examples of advanced search bar statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Saving searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Running a saved, recent, or defined search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Loading search criteria without execution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Managing saved searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Appendix C For your end users: Creating reports in a browser 157
Reporting on AR System data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 About the AR System Report Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Report types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Running reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Finding reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Running reports and saving the output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Reporting based on a search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Creating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Setting up a new report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Defining a Web list report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Defining a Web chart report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Using a query in a Web report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Editing and deleting reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Defining AR System reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Export file formats for AR System reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 AR Export format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 AR XML format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Comma-separated values format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Record, column, and compressed formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Appendix D For your end users: Using flashboards 187
Viewing flashboards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Drilling down to information in flashboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Appendix E ITSM 7.0.00 applications and caching 191
Appendix F
193 194 194 194 195 196 197 197 198 201
About mid tier caching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuration recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disable mid-tier Prefetch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance checking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activate the Pre-Load option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enable Cache Persistence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clear the cache and restart the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Actions that affect mid tier caching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index
Contents
10
Preface
IMPORTANT
The compatibility information listed in the product documentation is subject to change. See the compatibility matrix at http://www.bmc.com/support for the latest, most complete information about what is officially supported. Carefully read the system requirements for your particular operating system, especially the necessary patch requirements.
Audience
This guide is written for administrators who are responsible for setting up and maintaining web services, web reporting, and web applications built on the BMC Remedy Action Request System (AR System).
AR System documents
The following table lists documentation available for AR System products. Unless otherwise noted, online documentation in Adobe Acrobat (PDF) format is available on AR System product installation DVDs, on the Customer Support website (http://www.bmc.com/support), or both. You can access product help through each products Help menu or by clicking Help links.
Title Concepts Guide1 Description Audience
Overview of AR System architecture and features; includes Everyone information about add-on products that extend AR System functionality and a comprehensive glossary for the entire AR System documentation set. Instructions for installing AR System. Information about the development of AR System applications, including an introduction to using BMC Remedy Developer Studio. Administrators Developers2
Installation Guide Introduction to Application Development with BMC Remedy Developer Studio
Preface
11
Description Information about AR System applications and their user interface components, including forms, fields, views, menus, and images.
Audience Developers
Information about the AR System workflow objects (active Developers links, filters, and escalations) and how to use them to create processes that enforce business rules. Information about configuring AR System servers and clients, localizing, importing and exporting data, and archiving data. Information about configuring the mid tier, setting up applications for the mid tier, and using applications in browsers. Administrators
Configuration Guide
Administrators
Administrators/ Instructions for integrating AR System with external systems by using web services, plug-ins, and other products, Developers/ Programmers3 including LDAP, OLE, and ARDBC. Information about monitoring and maintaining AR System Administrators/ and AR System applications to optimize performance and Developers/ solve problems. Programmers Database administration topics and rules related to how AR System interacts with specific databases; includes an overview of the data dictionary tables. Information about implementing a distributed AR System server environment with BMC Remedy Distributed Server Option (DSO). Administrators/ Developers/ Programmers Administrators
BMC Remedy Distributed Server Option Guide BMC Remedy Flashboards Guide C API Reference C API Quick Reference Java API
Instructions for creating, modifying, and administering Administrators/ flashboards to display and monitor AR System information. Developers Information about AR System data structures, C API function calls, and OLE support. Quick reference to C API function calls. Programmers Programmers
Programmers Information about Oracle Java classes, methods, and variables that integrate with AR System. For the location of the JAR file containing this online documentation, see the information about the Java API in the Integration Guide. Information about Java classes, methods, and variables used Programmers to write plug-ins for AR System. For the location of the JAR file containing this online documentation, see the information about plug-ins in the Integration Guide. Instructions for configuring and using BMC Remedy Email Administrators Engine. Descriptions of AR System error messages. Administrators/ Developers/ Programmers Everyone Administrators
Combined index of all books. Instructions for using BMC Remedy Approval Server to automate approval and signature processes in your organization.
12
AR System documents
Title Release Notes Release Notes with Open Issues BMC Remedy User Help BMC Remedy Data Import Help BMC Remedy Alert Help BMC Remedy Mid Tier Configuration Tool Help
1
Audience Everyone
Information about new features, compatibility, international Everyone issues, installation planning, and open issues. Instructions for using BMC Remedy User. Instructions for using BMC Remedy Data Import. Instructions for using BMC Remedy Alert. Instructions for configuring BMC Remedy Mid Tier. Everyone Administrators Everyone Administrators
The full title of each guide includes BMC Remedy Action Request System 7.6.02 (for example, BMC Remedy Action Request System 7.6.02 Concepts Guide). 2 Application developers who use BMC Remedy Developer Studio. 3 C and Java programmers who write plug-ins and clients for AR System.
Preface 13
14
Chapter
Use the BMC Remedy Mid Tier Configuration Tool to configure the BMC Remedy Mid Tier. The following topics are provided: