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  • Library Satisfaction Survey

    Încărcat de

    Rainis
    131 vizualizări5 pagini
    The document is a survey from Glasgow Caledonian University Library asking for feedback to improve library services. It contains questions about the respondent's role, faculty, year of study, gender, activities in the library, satisfaction with library facilities and services, importance of facilities and services, level of agreement that the library provides a good service, and success using electronic library services remotely. Respondents are asked to indicate choices by ticking boxes and rating answers on scales. The purpose is to collect input from library users to enhance the student experience.

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    Library satisfaction survey

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    The document is a survey from Glasgow Caledonian University Library asking for feedback to improve library services. It contains questions about the respondent's role, faculty, year of study, gender, activities in the library, satisfaction with library facilities and services, importance of facilities and services, level of agreement that the library provides a good service, and success using electronic library services remotely. Respondents are asked to indicate choices by ticking boxes and rating answers on scales. The purpose is to collect input from library users to enhance the student experience.

    Drepturi de autor:

    Attribution Non-Commercial (BY-NC)
    Descărcați ca DOC, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    131 vizualizări5 pagini

    Library Satisfaction Survey

    Încărcat de

    Rainis
    The document is a survey from Glasgow Caledonian University Library asking for feedback to improve library services. It contains questions about the respondent's role, faculty, year of study, gender, activities in the library, satisfaction with library facilities and services, importance of facilities and services, level of agreement that the library provides a good service, and success using electronic library services remotely. Respondents are asked to indicate choices by ticking boxes and rating answers on scales. The purpose is to collect input from library users to enhance the student experience.

    Drepturi de autor:

    Attribution Non-Commercial (BY-NC)
    Descărcați ca DOC, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 5

    Glasgow Caledonian University Library Annual Satisfaction Survey

    Please help us to improve Library services by taking a few minutes to complete this short questionnaire
    ! Please indicate your primary role "tick one bo# only$%

    Full time undergraduate

    Part time undergraduate

    Taught post graduate student

    Teaching staff

    Researcher External Other

    &! 'our (aculty "tick one bo# only$%

    Science and Technology


    Health Business

    Other

    /! Students only

    )! *ow frequently do you use the library+

    Several times per month

    'ear of study in this university%

    Once a month or less

    #st

    $nd

    %rd

    ()a

    Several times per ee!

    &th

    'th or more

    -! .hat is your gender+

    "ale

    Female

    Very successful Fairly successful Neither Fairly Very successful unsuccessful unsuccessful nor unsuccessful Did not do today

    0! Please think about the various activities which occupied you on your visit to the library today "or recently$! 1hen2 for each2 tick the appropriate bo# below to show how successful you were in achieving your aim!

    *+ ,oo!ed for li-rary materials on the shelves B+ .sed an electronic information service /e+g+ Emerald0 *B1 1nform0 2c or the 1nternet3

    4+ .sed the li-rary5s catalogue 6+ .sed a computer)P4 other than for B or 4 a-ove E+ 7ot or sought help from li-rary staff

    3a! 4n these columns2 please indicate how satisfied you are with the following library facilities and services%

    3b! 4n these columns2 please indicate how important the following library facilities and services are to you%

    5
    Very important Fairly important


    Fairly unimportant Very unimportant Dont know or Not applicable

    Very Fairly Neither Fairly Very Dont satisfied satisfied satisfied disdisknow or nor dis- satisfied satisfied Not satisfied applicable

    Neither important nor unimportant

    Range of -oo!s Range of periodicals 4ourse -oo!s and essential texts Photocopying Printing 1nformation)reference en8uiries Provision of computers)P4s ,i-rary catalogue Range of electronic information services /e+g+ Emerald0 *B1 1nform0 1nternet etc+3 *ccessing li-rary services electronically off 4ampus Opening hours ,i-rary environment /noise0 heating0 am-ience0 etc+3 4ommunication ith users e+g+ pu-licity materials0 signage0 user education Helpfulness of the li-rary staff

    6! Please indicate how much you agree or disagree with the following statement%

    Strongly agree

    Slightly agree

    Neither agree Slightly nor disagree disagree

    Strongly disagree

    Dont know Not applicable

    Overall0 the li-rary provides a good service to me

    Please note! Complete this section only if you have accessed the Library7s electronic information services off Campus
    8! Please think about the various activities which occupied you in accessing the library remotely today "or recently$! 1hen2 for each2 tick the appropriate bo# below to show how successful you were in achieving your aim!
    Very successful Fairly successful Neither Fairly Very successful unsuccessful unsuccessful nor unsuccessful Did not do today

    *+ .sed an electronic information service /e+g+ Emerald0 *B1 1nform0 2c or the 1nternet3 B+ .sed the li-rary5s catalogue 4+ Found information a-out the ,i-rary5s services

    9! Any other comments or suggestions+

    Second "final$ draft 9: &:9

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