Jose Madrigal
Workin’ his way up...
August
Luncheon
On Monday, August 10th,
the Pasco Chamber of Com-
merce will hold its monthly
luncheon meeting. This
months’ guest speaker will
be Norma Miller of the local
Better Business Bureau office.
Her subject will be how busi-
nesses can protect themselves
from fraud. She’ll also address
the role and services of the
Better Business Bureau in
the Tri-Cities.
In addition to the lunch and
speaker on the 10th, local
community service organiza-
tions have been invited to
set up information tables to
educate chamber members
on their projects and services
in Franklin County.
Don’t forget to call 547-9755
or email admin@pascocham-
ber.org to rsvp for the August
Chamber luncheon—August
10th, 11:45AM at the Pasco
Red Lion Inn.
August 2009
Next time someone says they
can’t get a job because they
don’t have a college degree,
send them to talk to Jose
Madrigal.
Jose is the Service Center
Manager for the Pasco Jiffy
Lube franchise at 19th and
Court Street. That’s like being
the General Manager
at most businesses—
he’s the guy in charge.
Even without a di-
ploma on the wall.
Born in Pasco and
raised in Kennewick,
Jose didn’t finish high
school before quitting
to go to work. But he
did learn to work hard,
figuring that without
a diploma it was his
only way to make a
living for a family that
now includes a wife,
four kids and two and
a half dogs. Jose says
that it’s about deter-
mination: “I always
knew I’d need to
drive myself.”
Four years ago, Jose began work
as a Bay Technician for the
Pasco Jiffy Lube. After only six
months he’d earned a promo-
tion­—to Assistant Manager of
the Kennewick shop. Eighteen
months later he was moved
again—back to the Pasco
Shop as General Manager.
When “Pacific Coast Jiffy
Lube”—a company that now
has 42 franchises in five states—
bought the local shops, they
changed Jose’s title but left him
running the Pasco shop. And
Jose isn’t done working. “This
company is progressive,” he
says. “They’re growing and
they like to move
people up from
inside.”
Jose’s next goal is a
District Manager
position. District
Managers are allowed
to begin buying into
franchise ownership,
working their way into
an equity position.
There is one other
goal that Jose talks
about. He may not
have a diploma—yet.
But that place on the
wall isn’t always going
to be bare. He still
wants that piece of
paper. And he’ll get it.
Because Jose knows
how to work.

teaching
Financial
Literacy at
New Horizons
Pasco Chamber member Loretta
Marston has invested a good part
of her summer teaching a financial
literacy class at New Horizons
High School. For three hours a day,
five days a week over four weeks,
students have learned about bank-
ing, insurance, budgeting, invest-
ing, credit and the value of money.
Among the community members
who stopped in to speak to her
class were Chamber President
Ryan Brault (investing), Scott
Sintay (insurance) Fred Nogales
(real estate and housing) and
McCurley Cheverolet’s John
Inman (car buying decisions).
Editor’s note: Any chance we could
talk Loretta into doing a version of the
class for adults? A surprising number
of people have never been trained—
formally or otherwise—in these areas
and badly need it!
Emotional
Intelligence
Ryan Brault, President
Pasco Chamber of Commerce
Many business experts are now saying
that emotional intelligence—your Emo-
tional Quotient (EQ)—is even more im-
portant than your IQ. Since information
today is at our fingertips, it is not just
about what you know in business that
will separate you from your competitors
anymore. It is how well you understand
and have the ability to work effectively
with individuals or in a group while
handling your emotions appropriately.
There are a variety of things that we can
do to heighten our awareness of our
own emotional intelligence and to raise
our EQ.
First, understand your feelings. Ignoring
emotions won’t make them go away.
Understand and pay attention to the
signs that your body is giving you when
you are upset, sad or angry. Learn what
your strengths and limitations are. Next,
improve your motivation and focus on
your goals. Get a mentor. Find some-
one who inspires you and learn from
their experience. Become more aware
of your self-talk and make sure that it is
positive. Post your goals and celebrate
Renewing Members
AMERICAN BUILDING MAINTENANCE
BALCOM & MOE, INC.
BENTON-FRANKLIN FAIR & RODEO
BETTER BUSINESS BUREAU
COLDWELL BANKER
COLUMBIA INDUSTRIES
COPIERS NORTHWEST
EXPRESS EMPLOYMENT PROFESSIONALS
GOODWILL INDUSTRIES
OF THE COLUMBIA
JANITORIAL EXCELLENCE
your successes. Third, improve your
ability to express your emotions. Work
on giving compliments and express
your appreciation to those around you.
Learn effective communication skills.
Be aware of your body language and
how it might be perceived. And lastly,
pay attention to how others are reacting
and what this is communicating to you.
Learn to empathize. Put yourself in the
other person’s shoes and try to under-
stand their point of view.
Again, there are many ways that we can
heighten our awareness of emotions and
thus increase our emotional intelligence.
These are just a few things that I have
learned, however I have a long way to
go in improving my own EQ. The most
important thing is that we start with the
awareness in all areas of our lives and
business to commit to improvements,
one step at a time.
In business, the bottom line is that how
you handle your emotions impacts your
results.
Make it a great August!
Ryan
JUST ROSES
KADLEC CLINIC - PASCO PRIMARY CARE
OCÉ CORPORATE PRINTING
SPENCER JILEK, DDS
TIPPETT COMPANY OF WASHINGTON
TRAC
TRI-CITIES VISITOR AND
CONVENTION BUREAU
US LINEN & UNIFORM, INC.
WASHINGTON PHYSICAL THERAPY
WESTERN STATES EQUIPMENT

Senator Mike Hewitt
will receive the Jim
Matson Award, given
annually by the Asso-
ciation of Washington
Business. The awards
recognizes legislators
who work on issues important to Wash-
ington’s employers and helps promote
the state’s competitiveness.
The Tri-Cities’ Frank Armijo—a
Program Director and General Manger
at Lockheed-Martin—was recently
appointed to the state Higher Education
Coordinating Board’s System Design
Plan Steering Committee.
The Committee is comprised of repre-
sentatives of business, government and
higher education and is charged with
reviewing and providing feedback to the
System Design Plan Study Group as it
looks for ways to accomplish the state’s
higher education goals.
Donna Campbell has
been appointed Co-
lumbia Basin College’s
interim Vice-President
for Instruction.
Senator Patty Murray
has announced that $12 million is
included in the 2010 Homeland Security
Appropriations bill for the Pacific North-
west National Laboratory.
The Sea Mar Farmworker and Com-
munity Housing Development organi-
zation is remodeling the Travel Inn in
downtown Pasco for use as seasonal
and migrant farm worker housing. The
facility’s new name is La Posada. The
organization will expand La Posada
later this year when it renovates the
neighboring Sea Mar Motel.
Franklin PUD Commissioner Stuart
Nelson was appointed to the Northwest
Public Power Association’s Board of
Trustees.
WORTH MENTIONING
D. Nicole Apodaca has joined N.A.I. Baker Boyer Bank was also ranked 87th
Tri-Cities Commercial Real Estate as an for its financial performance on U.S.
office administrator. Banker magazine’s Top 200 Community
Banks List.
Theresa Langevin has
joined the staff of Sara InnovaTek and NHThree, both of Rich-
Nelson Design as a land, were among 12 Pacific Northwest
Graphic Designer. region semifinalists in an ongoing busi-
ness competition sponsored by investors
Devoted Builders,
and entrepreneurs to promote clean
owned by Fred
technologies.
Giacci, was presented the
Washington Small Builder of the Year Mid-Columbia Library
Award by Northwest Energy Star. staff will be going into
local elementary schools
Scott Mitchell was promoted to Vice-
throughout September to
President of Consumer Lending at
sign up first graders and
HAPO Credit Union.
their parents up for library cards.
Julia Laskin, a researcher at Pacific
Columbia Basin College Foundation
Northwest National Laboratory, had
is seeking nominations for the 2009-10
her early career work featured in the
Outstanding Alumni award. Criteria and
June issue of The Journal of the Ameri-
nomination forms can be found at
can Society of Mass Spectrometry.
www.columbiabasin.edu/foundation.
Mid-Columbia Libraries has received Nominations are due by August 7th.
a $20,000 grant from the National
Fat Boys Fleet Services
Endowment for the Arts to host “The
now offers U-HAUL
Big Read” throughout our region during
rental vehicles and mov-
the month of October.
ing materials. Nola Goll
Tri-Cities Business and Visitor Center is the rental agent.
has installed works of art by Deborah
Jesse Rojas also joined
Barnard and James Craig. A metal
the staff of Fat Boys Fleet
sculpture by Michael Rastovich will be
Services as a Service
installed in September.
Writer.
Mike Schwenk—PNNL
Ellen Low is the new
Vice-President and
executive director of the
Director of Technol-
Columbia River Exhibi-
ogy Deployment and
tion of History, Science
Outreach—was elected
and Technology.
Chairman of the Wash-
ington Technology Lourdes Associated
Center in June. WTC works with Energy Specialists’ Women’s and Children’s
Northwest in operating the Applied Sci- Center opens this month at Road 68 and
ence Engineering Laboratory (APEL) in Wrigley Drive in Pasco.
Richland. To find out more, go to www.
watechcenter.org. To contribute an item to this column,
please email your information to the
Baker Boyer Bank was ranked 15th on
Chamber at admin@pascochamber.org
Seattle Business magazine’s 100 Best
or call 547-9755.
Companies to Work for list.
 Meet the candidates for the seats on the
Pasco Chamber Board of Directors!

Melissa Blasdel May Hays Mitch Roach

Melissa is the catering
Sales Manager at the
Pasco Red Lion Hotel.
As such she has worked
on various projects with
the Chamber of Com-
merce, Tri-City Cancer
Center, March of Dimes
and many other organizations. Melissa
graduated from Pasco High School and
has lived in Pasco all of her life. She has
served on the board for Pasco’s “Grand
Ol’ Fourth” celebration, working on
their marketing efforts.
Carrie Chambers
Carrie is owner/broker of Pasco’s River
Realty. Carrie is a long-time Chamber
member and is currently serving a board
term to which she was appointed. She has
supported Chamber membership recruit-
ment, its annual auction
and the Sunshine Ball. As
a current board member
Carrie was involved in the
strategic planning session
that addressed the future
of the Pasco Chamber.
Rich Cummins
Rich is the President of Columbia Basin
College, where he’s worked for nearly
20 years. In addition to a long list of
academic achievements, he’s published a
book and numerous articles in national
publications. Rich is a liaison member
of the Chamber board, is volunteering
with the 2010 Ag Show Committee and
May is an active Pasco Chamber member Mitch has worked with
who attends many events. She recently Baker Boyer Bank since
opened a new business: “The Sandberg 2003 and has over twenty
Event Center.” She also owns three other years experience in the
businesses and is employed by the financial services industry.
Benton REA in the Community Relations He’s a graduate of Wash-
Department and Eco- ington State University
nomic Development. and served in the military.
Through that position Mitch was raised on a farm near Kahlotus
May is “loaned” to the and has lived the last ten years in Pasco.
West Richland Chamber He’s involved with Sunrise Rotary and
of Commerce as the Family Selection Committee of
Executive Director. Habitat for Humanity.
Lori Lancaster Britta Thompson
Lori has worked for the Benton Franklin Britta works for the
Fair Association for several years and Tri-Cities Area Journal
is currently the Fair Manager, develop- of Business. She grew
ing a number of working relationships up in the Tri-Cities and
in the agriculture community. She also represents the Journal
has a background in Journalism, serving of Business on all of
on the Tri-City Herald’s the area’s chambers of
Editorial Board, and commerce and on several other service
recently completed the organizations as well. In addition she’s
Leadership Tri-Cities. Lori an experienced service organization
also serves on the board board member.
of the Tri-Cities Visitor
and Convention Bureau. Al Yenney
Al has lived and owned a
Br ad Peck business in Pasco for over
Brad is an active member of the Pasco forty years. He’s currently
Chamber, having been involved in a Pasco City Council
the planning and execution of a num- member and an active
ber of events. He’s a Franklin County Chamber member, sup-
Commissioner and has—with his wife, porting and participating
Debra—invested several years in restor- in a number of events—
ing Pasco’s historic Moore Mansion such as Building Bridges.
as an events center. Prior to running

due
serves on the boards of for county office, Brad
lots ar e
TRIDEC, CREHST, TEAC, served as a spokesman
Bal
The CBC Foundation, in the communications of-
ay , J u ly 31st
Delta High School and fice of Energy Northwest
Frid ur ballo
t in
the Washington Com- after retirement from the ten yo 756.
u h avent got to: 547-9
munity and Technical US AIr Force. If yo can fa x it
il, you
College Administration. the ma
 AROUND TOWN
Fun things to do

Come support the Volunteer Center at the Steve Hab-

erman’s Volunteer Jam on August 1st from 12:00PM to
12:00AM at Three Rivers Convention Center in Kenne-
wick. For more information call 582-0631.
Come join us for
an EvEning in MarrakEch
Enjoy the performance of Private Eyes, August 1st at
7:30PM, at Columbia Basin College.
Art Exhibit “Signal”, by Andrew Schell, is showing 2009 Sunshine Ball
August 3rd - 13th, at Esvelt Gallery at CBC.

Chamber Night at the Dust Devils is August 8th at

7:15PM. For more information, e-mail Jesse Robinson at Saturday, September 19
jrobinson@dustdevilsbaseball.com or call 544-8789.
Pasco Red Lion Hotel
Show n’ Shine for Hunger event is August 9th, at
11:00AM, at Columbia Park. 6:00 pm
Benton Franklin Fair & Rodeo runs August 25th - 29th Social Hour and Photos
at the Benton Franklin Fair & Rodeo Grounds. For
more information go to: www.bffairrodeo.com. 6:45 pm
Wax Lantern Parade
Don’t forget our area’s farmers markets! Each week
Pasco leads off on Wednesday morning (8AM - Noon),
followed by downtown Kennewick on Thursday (9AM -
7:00 pm
1PM), the Parkade in Richland on Friday (9AM - 1PM), then
Dinner featuring
Pasco again on Saturday (8AM - Noon)! Moroccan cuisine

Live@5 Concert Series is every Thursday night through- Music by Swing Shift
out the summer at John Dam Plaza in Richland. Call
783-0783 for more information. Call the Chamber Office
First Thursday Artwalk in historic downtown Kenne- for Tickets: 547-9755
wick is the first Thursday night of each month.

Building Bridges Celebrates 1st Anniversary

Building Bridges—the Tri-Cities Hispanic, West made the drive as well.
Richland, Pasco and Hermiston Chamber monthly
On the way back we stopped by Fiesta Food’s
networking get-together—is a year old!
Hermiston Grand Opening to offer congratulations.
For the July Building Bridges, eleven members of Their first-day crowd lined the aisles. It was great
Photo couresty of Essence Photography

the Pasco Chamber loaded up in City Councilman
Al Yenney’s RV and headed out to Hermiston.
Conversations were bouncing all over the place
on the ride there. It was fun to see people re-
laxed, sharing what was on their minds.
We were greeted with warm smiles, plenty of wine
and hors d’oeuvres. We had a great time talking
Nikki Gerds,
Executive Director, with the Hermiston Chamber members and
Pasco Chamber several West Richland Chamber members who
to see them so busy. We got back to town around
7pm with a number of new acquaintances and a
new appreciation for our neighbors across the river.
I have enjoyed meeting many new people inter-
ested in networking for business. It’s casual and
fun, with an interesting mix of chamber members
participating. If you haven’t been to Building
Bridges yet, put this next one—August 12th—on
your calendar. And we’ll see you there!
Nikk i

New Facilities
at PNNL
Three major new laboratory facili-
ties will expand PNNL’s research
capabilities over the next two years.
The 73,100-square-foot Biological
Sciences Facility (BSF) and the
75,600-square-foot Computational
Sciences Facility (CSF) are near-
ing completion on PNNL’s main
campus and should be occupied
by September of this year. The two
facilities cost approximately $75
million to construct and are being
built by a private developer who
will lease them back to PNNL.
About 310 of PNNL’s staff from
energy, environmental, national
security and fundamental science
research missions will be located in
the new buildings.
The 200,000-square-foot Physical
Sciences Facility (PSF) research
complex is being constructed just
north of PNNL’s main campus on
land owned by the federal govern-
ment. The $224 million complex is
sponsored by several federal agen-
cies and will comprise PNNL’s Ma-
terials Science laboratory, the Ultra-
Trace laboratory, the Radiation
Detection laboratory, and the Deep
Underground laboratory, and the
Radiation Portal Monitoring Test
Track and High Bay. The complex
will be completed in late 2010 and
will house about 450 staff support-
ing various national security and
energy research missions. For more
information on PNNL’s Capability
Replacement Laboratory program,
visit: www.pnl.gov/rcf/index.stm
(Reprinted from the July, 2009 Tri-Cities
Research District “In Focus...” newsletter
with permission from the Port of Benton)
One Smart Community!
© 2004, Sara Nelson Design, Ltd.
NEW IN
BUSINESS
Twist, offering classic and contempo-
rary ladies’ fashions, has opened on
Gage Boulevard in Kennewick. Twist is
owned by Criag Richards and managed
by Katey Huntley.
Forever and a Day... Wedding Services,
has opened a storefront at 124 West
Kennewick Avenue, in downtown Ken-
newick. Owner Katy Coleman offers
bridal consulting and event planning.
Mean Bean Espresso, is open at W.
5718 Clearwater Avenue in Kennewick.
Washington State’s 2009 Smart
Communities Awards were recently
handed out...and one—for “Smart
Partnerships”—was given to the
Sacagawea Heritage Trail project.
Twenty-one community projects were
nominated; nine were awarded. The
Awards recognize outstanding achieve-
ment in growth management.
The Tri-Cities Visitors and Conven-
tion Bureau’s Tri-Cities River-
shore Enhancement Council
program is comprised of
Benton and Franklin counties;
the cities of Pasco, Richland
and Kennewick; and the
Ports of Benton Kennewick
and Pasco. The Council is chaired by
Pasco City Manager Gary Crutchfield.
The program is sponsored by Bechtel
National, Inc.
Award winners were featured at the
Association of Washington Cities annual
conference in Spokane on June 25th.
It is owned by Jason Norris.
Kristen Black Photography specializes
in on-site portraits. Call 430-3037 for
an appointment. For more information
go to: www.KristenBlackPhotography.com
Bill and Jenny Ackerman have opened
Apricot Lane at Columbia Center Mall.
The boutique offers fashion apparel,
accessories and gifts.
Milania House of Style has opened at
475 Keene Road in Kennewick and is
owned by Jenna Cadwell.
 Need help getting
to the next level?

A joint effort of the Pasco,

Hispanic, Hermiston and
West Richland Chambers.

Even Building Bridges We’re ready!

ing
Even Networking Event
t graphic design | advertising | marketing
August 12th | 5:30-7:30 pm

EDWARD JONES
INVESTMENTS
ERIC BRIGGS
4900 Paradise Way, Suite 108
West Richland www.saranelsondesign.com

To RSVP call: 547-9755

545-4584

08.06

aug 09
Executive Committee Meeting
Chamber Office | 11:45AM
08.12
Building Bridges Networking Event
1 Edward Jones, West Richland | 5:30PM
08.19
2 3 4 5 6 7 8 Chamber Alliance Meeting
Collegium Cafe, Pasco | 12:00PM
08.10.09
9 10 11 12 13 14 15 08.25
Membership Luncheon Board of Directors Meeting
Pasco Red Lion | 11:45AM 16 17 18 19 20 21 22 Pasco School District, Booth Building | 11:45AM
Financial & Personal Safety
23 24 25 26 27 28 29
Norma Miller Don’t
Better Business Bureau
30 31 forge
ate
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Writing and design for the Pasco Chamber Newsletter by SARA NELSON DESIGN, LTD. | 545-4584
New Members Pasco
Chamber of Commerce
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PAID
PASCO WA 99301
Charter Media® is the advertising PERMIT NO. 107
1925 N. 20TH AVE.
sales division of Charter Communi- PASCO, WA 99301
cations, Inc. (Nasdaq: CHTR). They
provide local, regional and national
businesses with the opportunity to
advertise in individual markets on
cable television channels.
www.chartermedia.com
Hacienda Del Sol Mexican restau-
rant is located at 5024 North Road
68 in Pasco and is owned by
Marra Correa.

Jiffy Lube is located at 1816 West

Court Street and is managed by Jose
Madrigal. www.jiffylube.com
Terry Nealey is an attorney in
Dayton. He is running for State
Representative in the 16th District.
www.terrynealey.com

Education Across State Lines

Columbia Basin College is teaming up with Oregon State University’s
Agriculture program at Eastern Oregon University in LaGrande to create
a unique four-year degree program in production agriculture.

Similarly to a traditional academic transfer program, students take basic

ed and basic ag courses at Columbia Basin College, then transfer to the
bigger school to finish out the four years with more specialized classes.

While students can transfer from CBC to other schools’ ag programs upon
completion of a two year degree, coordination between CBC and EOU/
OSU has created a uniquely seamless transition. That makes for a
faster path for students into skilled work positions.

For more information, contact the Columbia

Basin College agribusiness program
at 545-0511.

ence .
Bette r Sciutions.
“Ag at it’s Best” is generously sponsored by: Bette r S ol