Gabriel Alberto Jimenez Arana

PROFILE: 4 Years of Service Transitioning and Operations for diverse IT Projects 2 years of experience in project management, release management, & maintenance of ITIL process such as Incident, Change, Request, Release, CMDB, Asset, Knowledge, and others. (SCRUM-Agile Methodologies followed for full implementations) SME for Service Transitioning.

PROFESSIONAL EXPERIENCE: Softtek

From: To: 14/05/2012 15/12/13 Support team of 11 people for the Business Wide Project Which includes ServiceNow production release with the largest instance worldwide, supporting 11+ ITIL processes. Support to Infrastructure Service Management for the Request Operations and Project driving. Coordination with Clients, Development Functional Teams, using SCRUM Methodology, Responsible for managing Front End and Back End applications like Order Guide, Request Catalog Resolving the issues with in the SLA using the ticketing tool, Release planning, Delivering Infrastructure. Responsible for ODBCs configuration used to extract metrics reports and other internal services. Functional Experience: Application, Testing and Production Support, ServiceNow Administration. Tools: ServiceNow, WebEx, Microsoft office, MS Project, MS Visio, ServiceNow ODBCs . Tata Consultancy Services (TCS) From: To: 6/01/2010 11/05/2012 Support team of 10 people for Production systems & Web applications Administration for critical security applications. Support to ERP, CRM, and critical financial applications running on AIX, Oracle, PeopleSoft, and many other systems for a development financing bank for Latin-American and the Caribbean. Security Implementer for AIX V4.5 to V5.3, Lawson ERP (components running on web sphere, AIX, Oracle DB, CA Access Control, site minder, bouncy castle, LDAP, ODBCs) User Provisioning, identity management, running on MS SQL 2000 DTS packages and converted to SSIS Primary Owner for the complex platforms, Change coordinator ,Change implementer in some cases, AIX, CA AccessControl. DTS xChange, MS SQL 2000, MS SQL 2003, CA IDM, Oracle Enterprise Manager, PeopleSoft, Hyperion, PeopleSoft, RSA SecureID, Lawson, JXplorer. DF, Mexico & AB, Canada IT Service Transition From: 8/01/2009 To: 11/12/2012 Queretaro, Mexico IT Security Manager

Ags, Mexico

Project Leader- ITSM

Functional Experience: Tools:

Getronics CompuCom- CCSI CompuCom

Service Transition team of 8 people for Production Infrastructure & Web applications Administration including, MS Excahange, Symantec Vault, ERP Documentum Webtop, Composer, MS Communicator and 12 more critical systems. Support to Documentum during the transition as L2, and responsible for Knowledge Transfer, onsite to near shore model. Service Transition team formed a team to support L1 applications in Mexico, KT and onsite support at Canada HQ site for the largest Canadian Energy company. RSA SecureID, Documentum WebTop, composer, MS Exchange, Active Directory, Remedy.

Functional Experience: Tools:

EDUCATION: Universidad Panamericana Bachelor in Information Technology PROFESIONAL DEVELOPMENT: Communications Planning and Information Distribution Communicating as a Leader Coaching with Confidence Building a High-performance Team

Ags, Mex

2004- 2007

LANGUAGES: English Fluent, Spanish Native TECHNICAL/MANAGERIAL SKILLS: Primary Profile: Secondary Profile: Hardware: Operating Systems: Programming Languages: Databases: App. Servers: Other: ITIL Functional, release management, service transitioning. Security, Infrastructure, Application support. Windows 8 and older versions, Unix, Linux. Windows 8 and older versions, Unix, Linux, Android. Java (basic), JavaScript (on glide), C++, HTML, Shell Scripting. Oracle, SQL Websphere7.0, J Boss, IIS. Control-M, Putty, ServiceNow, Form Design and mock ups, Remedy.