Ravi Sachdeva

E-mail: ravisachdeva89@yahoo.in Phone: +91-9911302802

PROFESSIONAL SUMMARY
1 3+ Years of working experience in ISP Domain as System Support Engineer/ Technical Support Professional. 2 Presently responsible for Provide high level technical support, including identifying and resolving problems on WAN services and network security Technical support (L2 Level). 3 4 5 Working at Tikona Digital Networks Pvt. Ltd as Desktop Support Engineer. Expertise in identifying and resolving problems in WAN network. Good hands on experience in troubleshooting WAN connectivity between Access Point to Customer Premises Equipment and support for computer networks connectivity with Windows XP/Vista/Window7 environment 6 Good hands on experience in Deployments with Internet Explorer 8.0 and Outlook2007/XP/Win7 to run various software and business applications. 7 8 Expertise in various OS like Windows XP, VISTA, Windows7 & 8. Good working experience in various kinds of Wi-Fi routers, surveillance equipments, Mobiles & Tablets which support 802.1X, WPA2 Enterprise security feature . 9 Mostly working with remote control tool Team Viewer & Ammyy Admin, remote terminal protocol Telnet, security testing tool Putty. 10 Interact with existing/new customers on a daily basis to resolve escalated technical issues and build up a good relationship. Good in resolving issues quickly and tactfully. 11 Comfortable to work in different shifts and 24/7 environment.

Technical skills /Sound knowledge of1.Implementing Active Directory, Installing Active Directory Domain Environment, Installing Additional Domain Controller, Installing Child Domain, Creating Organizational Unit And Applying Group Policies On It, Applying Folder Redirection And Delegating Control To A User, Implementing Software Deployment, Domain Name System (DNS), Remote Access Services, VPN, RIS And WDS, Backup Mechanisms In Win Srv 2K3 & 2K8, IIS Server, Folder Redirection 2.Administration Using Windows 2003 And 2008 I.E Create User Accounts, Configure Domain User Accounts, Managing Groups, AD Group, Security Group, Developing Group Strategies, Creating A Group, Managing Mandatory And Roaming User Accounts 3. Configuring TCP/IP Utilities, Designing And Implementing DHCP, Configuring 2500 And 2600 Series Routers, RIP, IGRP, EIGRP, OSPF, WAN Technologies, ACL (Access Control Lists)

Certification Courses:
Cisco Certified Network Associates (CCNA). Microsoft Certified IT Professional (Managing and maintaining Microsoft Windows Server 2003 and 2008 Environment).

Employment Summary
Currently worked for 15 days in Datacenter operations (taking care of symantec-antivirus server) with Wipro infotech for the client J and K bank

 Currently working in Orient Technologies Pvt Ltd. as an Advance technical support engineer (L2) for the client Tikona Digital Networks Pvt Ltd from July 2012 till Date Worked with S.A.I.M.A IT Solutions as a Technical support Engineer (L1) from JAN 2012JUNE 2012 Worked with a Futureon BPO(International BPO) as a Customer support associate (in billing domain) from Feb 2011 till Oct 2011. Roles & Responsibilities Provide high level technical support, including identifying and resolving problems on WAN services and network security Troubleshoots connectivity problem between Ruckus Wireless Access Point and on RUCKUS, UBNT & Gemtek wireless CPE. Installation and maintenance of Enterprise customers Leased line over PS5 and NB5 radio PTP links. Supporting Escalation desk for Enterprise Customers. Static IP configuration at user end routers. Support Field Engineer to install, configures, and troubleshoots Ruckus Wi-Fi router, various DSL Wi-Fi routers, bridges, and switches for internet connectivity at Customer end. Configure and Port forward on various routers for surveillance equipment at Customer end. Configure Tikona Unifi service in Wi-Fi enabled Laptops, Mobiles & Tablets which support 802.1X, WPA2 Enterprise security feature.

Academic Details
Academics BCA 12th 10th Board/University CCS University CBSE CBSE Passing Year 2010 2006 2004 Percentage 64 % 63 % 72 %

Personal Details
DoB-17th April 1989 Marital Status Unmarried Permanent Address: C-238 1st Floor Street No 8 Majlis Park Adarsh Nagar Delhi-110033 Date- 10th JAN 2014