CSQA Consolidated Questions Csqa

CSQA Raw Question Bank
QUESTION BANK
CSQA
-1-

Benchmarking...................................................18
Page 163-165.................................................19
Page 166-168.................................................19
Page 175-177.................................................19
Page 198-200.................................................20
Page 204-206.................................................21
KNOWLEDGE DOMAIN 6..........................21
PART 3 - VERIFICATION AND
VALIDATION TECHNIQUES........................21
Page 234-236.................................................23
Page 240-242.................................................23
Page 243-244.................................................24
Page 260-262.................................................25
Page 263-265.................................................25
Page 269-270.................................................26
Page 274-276.................................................27
Objective Questions: -.......................................27
Page 280-282.................................................27
Page 286-288.................................................29
Page 292-294.................................................29
Page 298-300.................................................31
Quiz on Knowledge Domain 8: Quantitative
Methods.............................................................31
The two definitions of quality are:....................47
Quality means meeting requirements................47
Quality means fit for use...........................47
Of the two definitions of quality, fit for use
is the most important definition....................47
A) TRUE...................................................47
B) FALSE................................................47
..............................................................47
..........................................................................47
2. Producer views quality as meeting
--------------------------------------....................47
a) whether the product or service does what
the customer needs........................................47
b) product has zero defects..........................47
c) producers requirements or specifications
.......................................................................47
d) conformance to requirements ................47
..................................................................47
..........................................................................47
3. Quality control is defined as the
processes and methods used to monitor work
and observe whether ---------------------. .......47
A) requirements are met................................47
b) product quality is assured........................47
c) defects have been prevented from
occurring.......................................................47
..........................................................................47
4. Quality control focuses on.......................47
A) inspections...............................................47
b) testing.......................................................47
c) removal of defects....................................47
d) all of the above.........................................47
e) none of the above.....................................47
Table of Contents
QUESTION BANK....................................1
Page 23-25.......................................................7
Key......................................................................7
Page 32-34.......................................................8
Page 38-40.......................................................8
Page 47-48.......................................................9
OBJECTIVE QUESTIONS................................9
SUBJECTIVE QUESTION................................9
ANSWERS TO OBJECTIVE QUESTIONS ...10
Page 73-75.....................................................10
Page 76-78.....................................................10
Page 90-92.....................................................11
Page 96-98.....................................................11
Which is the deliberate effort to praise people for
their accomplishments.......................................11
Page 105-107.................................................12
Objective...........................................................12
Page 111-113.................................................12
Questions for CSQA (Pages 111 113)...........12
Page 117-119.................................................13
Page 120-122.................................................14
Page 123-125.................................................14
Page 139-141.................................................15
Page 142-144.................................................15
Objective Type Questions ................................16
Page 145-147.................................................17
Checklist............................................................17
Checklist............................................................17
Quality Toolbox................................................17
Quality control to Quality Assurance to Quality
consulting..........................................................17
Quality Control Department..............................17
Inspectors or Testers.........................................17
Consistency.......................................................17
What are the major activities in the
Intermediate phase of quality management
maturation ?.......................................................17
How does MBNQA program defines an
organization which move towards optimization?
...........................................................................17
World-Class......................................................17
What is the main identity of a World-class
organization.......................................................17
Yield high customer satisfaction at minimum
cost....................................................................17
What are the major activities in the Final phase
of quality management maturation ?.................18
What are the two major drivers that change the
role of the QA analyst.......................................18
Authoritarian.....................................................18
Page 160-162.................................................18
Flowcharts.........................................................18
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..........................................................................47
5 Quality control is the responsibilty of the
organisational unit producing the product.....47
a) true..........................................................47
b) false.........................................................47
..........................................................................47
6 quality assurance is a function responsible
for --------------------------------......................47
a) controlling quality...................................47
b) managing quality....................................47
c) inspections...............................................47
d) removal of defects...................................47
..........................................................................47
7 quality assurance is a catalytic function
which should encourage quality attitudes and
discipline on the part of management and
workers..........................................................47
a) true..........................................................47
b) false.........................................................47
..........................................................................47
8 Quality control is designed primarily to
detect and correct defects, while quality
assurance is oriented towards preventing
defects from occurring..................................48
a) true..........................................................48
b) false.........................................................48
..........................................................................48
9 quality control should be performed by the
group responsible for the ----------------........48
a) quality management................................48
b) development of the product....................48
..........................................................................48
10 The quality manager will find it difficult to
effectively implement the qai quality
improvement process, unless his organisation
is willing to accept the quality principles as
---------------------------...................................48
a) the organisations policy.........................48
b) a challenge .............................................48
c) the organisations objectives ..................48
d) a management philosophy......................48
..........................................................................48
11 Acceptable quality level is to accept some
level of defects as normal and acceptable, as
many believe that defect free information
technology products are not practical or
economical....................................................48
a) true..........................................................48
b) false.........................................................48
..........................................................................48
12 The concept of zero defects does not work,
because ------------------------.........................48
a) it is a buzz word......................................48
b) workers are trated as machines and their
humanity is ignored.......................................48
c) it is used as another term for commanding

and forcing workers to start a camaign for
which they have very little enthusiasm.........48
d) all of the above........................................48
e) none of the above....................................48
13 The control in quality control means
defining.............................................................48
a) objectives of the job................................48
b) developing and carrying out a plan to meet
the objectives.................................................48
c) checking to determine if the anticipated
results are achieved.......................................48
d) all of the above........................................48
14......................................................................48
the word management in quality assurance
describes many different functions,
encompassing ..............................................48
a) policy management.................................48
b) human resources management, safety
control...........................................................48
c) component control and management of
other resources and daily schedules..............48
d) all of the above........................................48
15 The management cycle, as per the
--------------------------, comprises of plan, do,
check and act.................................................48
a) qais quality improvement model...........48
b) iso 9000...................................................48
c) sei model ................................................48
..........................................................................48
16 according to edward deming, one of the
quality principles is.......................................48
create
----------------------------------------------- in the
company, by innovating new approaches and
putting resources into research, education and
maintenance..................................................48
a) better atmosphere....................................48
b) consistency of purpose ...........................48
c) a work culture.........................................48
..........................................................................48
17 According to edward deming, one of the
quality principles is: eliminate ...................48
a) numerical goals.......................................48
b) slogans....................................................48
c) pictures and posters.................................48
d) all of the above........................................48
18 Malcolm baldridge national quality award
promotes awareness of quality as an increasingly
important element in
------------------------------------...........................48
a) marketing................................................48
b) business development.............................48
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c) competitiveness.......................................48
19 malcolm baldridge national quality award
promotes understanding of the requirements for
quality excellence..............................................48
a) true..........................................................48
b) false.........................................................48
20 malcolm baldridge award promotes sharing
of ------------------------- on successful quality
strategies and on the benefits derived from
implementation of these strategies....................49
a) knowledge...............................................49
b) technical skills........................................49
c) measures..................................................49
d) information.............................................49
21 malcolm baldridge national quality award is
an annual award to recognize u.s companies
which excel in ..................................................49
a) quality achievement................................49
b) quality management................................49
c) both of the above.....................................49
22 in order to be a successful company, quality
improvement programs must be led by
management and must be ------------- and this
may require fundamental changes in the way
companies and agencies do business................49
a) customer oriented ...................................49
b) marketing oriented..................................49
c) profit oriented..........................................49
d) technology oriented................................49
23 the national quality award model is divided
into seven categories: leadership, information
and analysis, ----------------------------, human
resource utilisation, quality assurance of
products, quality results and customer
satisfaction........................................................49
a) quality management................................49
b) business development.............................49
c) strategic quality planning........................49
d) market potential......................................49
24 software engineering institutes five process
maturity levels are initial, repeatable, defined,
managed and optimised.....................................49
a) true..........................................................49
b) false.........................................................49
25 the repeatable process level in seis process
model provides control over the way the
organisation establishes its plans and
-------------------------------------.........................49
a) process definitions..................................49
b) process measurements............................49
c) process controls.......................................49
d) commitments...........................................49
26 the key actions required to advance from the
repeatable to the next stage are:........................50
a) to establish a process group....................50
b) to establish a development process

architecture....................................................50
c) to introduce a family of software
engineering methods and technologies.........50
d) all of the above........................................50
27 with defined process in seis process model,
organisation will achieve the foundation for
major and continuing process...........................50
a) true..........................................................50
b) false.........................................................50
28 in advancing from the initial process through
the repeatable and defined processes to the
managed process, software organisations should
expect to make substantial
------------------------------. .................................50
a) quality improvements..............................50
b) business growth......................................50
c) customer satisfaction...............................50
d) savings in development costs..................50
29 In statistical process control, statistics are
used for determining whether the process is in
control or not.....................................................50
a) true..........................................................50
b) false.........................................................50
used for determining whether the process is
within acceptable variance from standards.......50
a) true..........................................................50
b) false.........................................................50
31 Statistical process control help to identify the
------------------------- of process problems which
are causing defects............................................50
a) root cause................................................50
b) nature......................................................50
c) person/persons involved ........................50
d) all of the above........................................50
32 Statistical methods are used to differentiate
random variation from
--------------------------------................................50
a) standards.................................................50
b) assignable variation................................50
c) control limits...........................................50
d) specification limits ............................50
33 Random causes of process problems can be
---------------------- eliminated...........................50
a) sometimes...............................................50
b) never.......................................................50
c) rarely.......................................................50
d) always.....................................................50
34 Statistical methods are used to
---------------------------- and ------------------------problems incurred as a result of operating
processes...........................................................50
a) identify, solve..........................................50
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b) accumulate, analyse................................50
c) measure, probe into.................................50
d) find, project.............................................50
35 Complexity measurements are quantitative
values accumulated by a pre-determined method
for measuring complexity of a
------------------------------------...........................50
a) project team ............................................50
b) software engineering process..................50
c) software product......................................50
d) data base .................................................50
36 Size of information systems are measured in
terms of -----------------------..............................50
a) lines of code............................................50
b) function points........................................50
c) no. Of objects/components......................50
d) all of the above........................................50
37 Defects are measured in relation to
---------------------------------...............................50
a) lines of code............................................50
b) total number of defects...........................50
c) development team size............................50
d)project efforts...........................................50
38 To calculate the present value of money,
information required are:..................................50
a) amount of money involved.....................50
b) number of years before the benefit is
received.........................................................50
c) value of money........................................50
d) all of the above........................................50
e) none of the above...................................50
39 Pareto chart helps in identifying the few
significant problems from many trivial problems.
...........................................................................51
a) true..........................................................51
b) false ........................................................51
40 The Pareto chart is more commonly known
to information systems personnel as the -------rule....................................................................51
a) 50-50 ......................................................51
b) 20-80.......................................................51
c) 30-70.......................................................51
d) 40-60.......................................................51
e) 80-20.......................................................51
41 Pareto chart provides corrective actions for
high frequency causes of problems...................51
a) true..........................................................51
b) false.........................................................51
42 Pareto concept is merely an
---------------------------- of the
----------------------------- of a problem by type of
cause..................................................................51
a) effective method, analysis.......................51
b) accumulation, resultant effect.................51
c) organised ranking,causes .......................51
43 The steps involved in developing a pareto

chart are:............................................................51
a) identify problem area..............................51
b) identify and nam,e causes of the problem
.......................................................................51
c) document the occurrence of the causes of
the problem...................................................51
d) rank the causes by frequency, using pareto
chart...............................................................51
e) all of the above........................................51
f) none of the above ...............................51
44 Function points actually measure the
amount of information processing function and
hence the functionality of an application system.
...........................................................................51
a) true..........................................................51
b) false.........................................................51
45 Function points provide an objective
measure of the application system -------------that
can be used to compare different kinds of
application systems...........................................51
a) size..........................................................51
b) complexity..............................................51
c) performance............................................51
d) operation ease.........................................51
46 Function point analysis involves:...............51
a) amount of information processing function
.......................................................................51
b) system characteristics.............................51
c) degree of influence..................................51
d) all of the above........................................51
47 Which of the following is not relevant in
quantifying the amount of information
processing function?.........................................51
a) external inquiry ......................................51
b) software platform....................................51
c) external output .......................................51
d) logical internal file .................................51
e) external input..........................................51
f) external interface file...............................51
48 Function point analysis requires information
on hardware and software for the application
system................................................................51
a) true..........................................................51
b) false.........................................................51
49 THE DEGREE OF INFLUENCE FOR
SYSTEM CHARACTERISTICS IS ASSIGNED
IN A SCALE of ------------------........................51
a) 0 - 9.........................................................51
b) 0 - 4.........................................................51
c) 1 - 6.........................................................51
d) 0 - 5.........................................................51
e) 0 - 100.....................................................51
50 Function point analysis is begun................52
-5-

a) during the development of an application
system............................................................52
b) at the time of implementation of the
system............................................................52
c) with developing an external design or
conceptual overview.....................................52
51 Service level agreement is an ongoing
negotiation and improvement process to satisfy
customer needs. In what manner it is to be
achieved?...........................................................52
a) efficiently................................................52
b) effectively...............................................52
c) economically...........................................52
d) all of the above........................................52
52 Internal service level agreement is a contract.
...........................................................................52
a) true..........................................................52
b) false.........................................................52
53 External service level agreement is a
contract..............................................................52
a) true..........................................................52
b) false.........................................................52
54 Which one of the following is not a key
concept of service level agreement?.................52
a) defines the services to be provided........52
b) defines the method by which the services
will be measured...........................................52
c) defines obligations of both the provider
and the customer of the information systems
services..........................................................52
d) all of the above.......................................52
e) none of the above...................................52
3. By closing the producer gap........66
Objective Questions..........................................70
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b) Effort required for learning, operating,
preparing input, interpreting output of a
program
c) Effort required to couple one system with
another
d) Extent to which access to software or data
by unauthorized persons can be controlled
e) All of the above
Page 23-25
1.
The effort required for locating and fixing

an error in an operational program
a. Testability
b. Maintainability
c. Usability
d. Efficiency
ANS: Maintainability
2.
The contributors to poor quality in an

organization are
a.
Lack of involvement by
management
b.
Lack of knowledge about
quality
c.
Time constraints
d.
A and B
ANS: d
3.
3.
Achieving quality is easy. True/False
4.
Accomplishing quality requires a thought

revolution by management was said by
a)
b)
c)
d)
Ishikawa
Deming
Harold S.Geneen
Dr. Barry W. Boehm
5.
Failure to enforce standards as a

contributor to poor quality belongs to which
category?
a) Lack of involvement by management

b) Lack of knowledge
According to a quality expert,

accomplishing quality requires a thought
revolution by management. Name the
quality expert.
a. Dr. W.Edwards
b. Dr. Ishikawa
c. Dr. Shewart
d. Harold.S.Geneen
6.
To achieve quality (i.e., defect free products

and services), we require
a)
ANS: b
Close cooperation between management and

staff
b) Commitment
c) An environment in which quality can
flourish
d) All of the above
4.
7.
Quality is not a long-term strategy.

True/False
Objective questions:
8.
PDCA cycle is developed by
1.
The effort required for modifying an

operational program.
a)
b)
c)
d)
Flexibility
Maintainability
Portability
Reliability
a)
b)
c)
d)
Deming
Dr. Shewhart
Ishikawa
Harold S.Geneen
Briefly explain the critical success factors

for an Information system.
2.
Definition of Integrity
a)
Extent to which a program satisfies its specs

and fulfils the users mission and goals
Subjective questions:
1. Briefly explain any 5 commonly accepted
quality attributes?
2. List some of the contributors, to poor quality
in many organizations.
Key
1-a; 2-d; 3-False; 4-a; 5-a; 6-d; 7-False; 8-b
-7-

understanding in form of the Business
Requirements document. The customer
wants your company to provide a document
that is non-technical and can provide the
user a feel of the new system. Your
company on the other hand employs a team
of technical experts with a sound functional
knowledge of the business domain to
complete this activity. List some QC
activities that your company must follow to
complete this document?
Page 32-34
1.
2.
3.
4.
5.
6.
7.
8.
Quality Assurance (QA) and Quality

Control (QC) are both necessary to make
quality happen. Of the two QA is more
important than QC
A. True
B. False
QC is a line function, performed by the
same group that produces the goods
A. True
B. False
QA is a management function
A. True
B. False
QC is a related to the product
A. True
B. False
QA is related to the process producing the
product
A. True
B. False
Page 38-40
1) Quality principle Appreciate those who
participate is proposed by,
a)
b)
c)
d)
Edward Deming
Joseph Juran
Philip Crosby
None of the above
2) Identify the essential personal

characteristic of one who evaluates
anothers work.
If you make the process consistent, then the

product produced by the process will be
consistent. This is main aim behind
A. Quality Control
B. Quality Assurance
C. Both of the above
D. Neither of the above
Check for defects in product with the
primary aim of correcting defects. This is
A. Quality Control
Check for defects in process for the primary
aim of correcting or establishing new
process. This is
A. Quality Control
a)
b)
c)
d)
knowledge about his goals

consistency of attitude
purpose
all of the above
3) Which of the following does not belong

to Joseph Jurans The Quality Trilogy.
a)
b)
c)
d)
e)
quality planning
quality control
quality assurance
quality improvement
none of the above
4) Scope of big- Q is,

a) coordination of various activities
conducted in other functions and
groups to achieve the organisations
quality goals
b) specific departmental mission
c) both A and B
d) none of the above
9.
List few impediments to implementing QC

and QA in your organization.
10. Your company has been contracted to
implement a major IT project for a leading
financial institution. Your company has
completed a 6 month long requirements
phase and now must document all this
5) Explain about Philip Crosbys Quality

principles
-8-

(c) System Security Specialist
(d) Internal Control Specialist
6) Explain about Joseph Jurans Quality

trilogy
4.
Page 47-48
5.
System Security Specialist is a
post in the following function:
(a) Only Policy/Oversight
(b) Only Functional/Operational
(c) Both the above
(d) None of the above
QUESTIONS ON PAGES 47 48
Prepared by
Praveena
Emp No
Pages from CBOK
J Mary
:
:
115812
47 48
6. This individual is responsible for

identifying the various alternate
solutions to a problem
(a) Information Resources
Management Official
(b) Contracting Officer
(c) Internal Control Specialist
OBJECTIVE QUESTIONS
1.
2.
3.
The Internal Control Officer is

responsible for the financial
management information
systems. (a) True (b) False?
The broader classification of the

functions in an organizational
structure are:
(a) Policy/Functional
particpants and
Oversight/Operational
particpants
(b) Policy/Oversight particpants
and Functional/Operational
paticipants
(c) Oversight/Functional
particpants and
Policy/Operational
paticipants
7. The Project Manager or COTR is

responsible for
(a) Seeing that a system
complies with the internal
control policy
(b) ADP installations and
operations of the angencys
programs
(c) Seeing that the system is
designed properly to meet
the Sponsor/Users needs
(d) Developing uniform policies
and procedures
The individual responsible for

developing uniform policies and
procedures to ensure that the
agency manages its
records/information and its
information sources is the :
(a) System Security Officer
(b) Information Resources
Management Official
(c) Information Technology
Manager
(d) Project Manager/COTR
8. The responsibility of the individual

to seeing that the system
complies with the internal
control policy at the operational
level belongs to
(a) Internal Control Specialist
(b) Internal Control Officer
(c) Information Resources
Management Official
The individual responsible for

the development of the
Agencys computer security
program is the:
(a) System Security Officer
(b) Internal Control Officer
SUBJECTIVE QUESTION
-9-

1.
If you head a new organization

coming up, what are the
variuos job titles, you feel,
would be needed and explain
their roles and responsibilities.
12. The ISO 9001:2000 standards are based on

----------- quality management principles.
13. As per ISO 9001 standards, verify the
following statements.
A . The top management shall demonstarate
its commitment to meet customer requirements
for
Their products and services ( True /
False ).
B. The organization should determine and
provide the resources needed to establish
and improve
quality management system( True / False
).
C. The organization should ensure that all
processes are operated under controlled
conditions and produce outputs that are
consistent with organizations policy
and objectives( True / False )
D. The organization should define and
implement measurement, analysis and
improvement processes
as a way of demonstrating that the
product/service conforms to specified
requirement.( True / False )
Answers:
ANSWERS TO OBJECTIVE QUESTIONS

1.
2.
3.
4.
4 5.
6.
(b)
(b)
(a)
(a)
(b)
(d) The exact answer is :
Sponser/User
7. (c)
8. (a)
Page 73-75
ISO 9001:2000 Quality
Model
--------------------------------------
1.
2.
3.
4.
5.
9.
As per ISO protocols, all ISO standards

should be confirmed, revised or with drawn
in
e)
f)
g)
h)
Every years
Every 5 years
Every 10 years
As required
b
20
1-4, 2-3, 3-2, 4-1
8
A-True, B-True, C-True, 4-True
1.
10. The ISO 9000:1994 family of standards

contained -------------standards and
documents.
Describe ISO 9001:2000 Quality

Management Model ? Assume that your
organization is CMM certified. Do you still
need to go for ISO standard quality models ?
How will you implement the same in your
Organization being a manager ?
11. Match the items in Tab A with Tab B.

Tab A
Tab B
1. ISO 9000
1. Guidelines for
auditing the quality
2. ISO 9001
2. Guide to implement
quality systems
3. ISO 9004
3. Describes quality
models
4. ISO 10011
4. Introduction and
guide to use other ISO 9000 standards
- 10 -
Page 76-78
14. When was the ISO/IEC 12207 published
i) 1993
j) 1994
k) 1995

l)
1996
Ans. 1995
15. What are the two types of reviews defined in
ISO/IEC 12207
leadership.
d.Provide funds for training.
e.All of the above
(answer -e)
6.What are the changes can possible if
management commitment is present in the
organisation?(subjective)
Ans. Joint technical review

Joint management review
7.Executive Management should develope

a.quality policy
b.mission
c.vision.
d.goals
e.value statement
f. all of the above
(answer -f)
1.Give an overview of ISO/IEC 12207 quality

model
2. What are the different points of view
regarding software development as defined in
ISO/IEC 12207 quality model
8.As the lowest group to accept the

process,middle management is the srongest
link in the most quality management effort.
(true/false).
(answer(false).
3.
m)
n)
o)
p)
1993
1994
1995
1996
Page 90-92
Page 90 -92
1.How you can improve the quality
management in the organisation?
(subjective)
Page 96-98
2.Management commitment is the single

most important requirement for sucessful
implementation of .....................
(answer - Quality Management)
Which is the deliberate effort to praise people

for their accomplishments
a)
b)
c)
d)
3.Having management commitment does

not guarantees quality management
success but improves odds for successful
implementation . (True/False) .
(answer -True)
Coaching
Modelling
Reinforcement
None of the above
Ans C
4.Top down implementation model(waterfall

effect) is most successful model for
implementing quality management.
(true/false)
(answer- true)
1. Which is the best source of

motivation that a leader can
provide to his team
a)
b)
c)
d)
5.Commiting to quality management means

a.Understand the concept of quality
management.
b.Adopt behaviour to show quality
management.
c.Accept the need to change the perpective
- 11 -
Coaching
Reinforcement
Modeling
Training
Ans B
How many steps are to be followed for assessing

the organisations climate
2. Employees know what is

considered as praise
(True/False) False
a.
b.
c.
d.
3. Which is the first step in

establishing the trust among
employees in implementation
of quality
a)
b)
c)
d)
5
6
4
7
Visiting other companies and understanding its

quality process reduces the lead-time for
identifying the quality process to be
implemented in an organization. True/False
Subjective type questions
Actively listening down

Talking down
A) or B)
None of the above
Your company is part of a corporate. There are

few companies in the group of companies in the
corporate that has already implemented quality
processes. Your company is planning to
implement quality process. As a part of top
management what are the procedures you would
follow to implement similar quality process in
your organization.
Ans A
4. Understanding comes after
behavior change (True/False)
False
5. Developing a program for
awareness training involves
a)
b)
c)
d)
2 steps and
5 steps and
3 steps and
None of the
Page 111-113
5 tasks
2 tasks
2 tasks
above
Questions for
CSQA (Pages 111
113)
1. What are the practices that need to

used in IT leadership?
2. How do you prepare for an
awareness training?
Objective Type Questions :

1. Which of the following is the most
difficult of the decision making
processes?
Page 105-107
a)Authority
b)Voting
c)Avoidance
d)Consensus
Objective
Toyota Production System is also called as
a.
b.
c.
d.
Just In Time
Join In Time
Single Minute Exchange of Dies
None of the above
Subjective Type Questions :
- 12 -

1.What points according to you the
most important to ensure success of
meetings?
2.What is a task force and what are
the vital task force management
principles?
f) document regarding the bad work done.

g) Contract regarding what will happen
afterwards
h) Agreed document between the manager and
the candidate
i) All of the above
3.What are the important Task Force

Organisation principles
18. --------------------- is rated as the number one

skill for a QA ananlyst
4.Define the following: a)Vision

Statement b)Goal c)Values d)Quality
Policy
a)
b)
c)
d)
e)
f)
g)
Fill in the Blanks:

1.Task forces are _______ important for
decision making than for solving
problems.
Analytical skill
To find out the quality related problems
Quality control
Constructive criticism
Listening skills
Hearing skills
All of the above
19. How many channels exists for listening to a

speaker?
2. _________ and _______ are the two

important principles required for
successful task force usage.
True or False:
e)
f)
g)
h)
i)
4
5
6
7
3
1.Too many members in a task for can

cause organisational problems to the
Leader.
5. Whether it is a must for the listener to listen

to all parts of speech??? YES /NO
2.More members in a task force can

prevent synergy in task force.
1.What are the tactics used in constructive

criticism?
3.A mission statement explains how to

achieve a companys vision.
2.Given a situation that your subordinate did not

do well in his job. How will you tell him and
correct him??
4.Vision statement explains why a

company exists.
3. Briefly explain the channels of speech?
Page 117-119
16. The objective of constructive criticism is
q) to criticize some one on their bad works
r) to improve his performance
s) duty of the project manager
17. After criticism is made, what should be
made with the candidate?
- 13 -
Page 120-122
1.
Which of the following is discriminating

listening
Page 123-125
a)
Directed at selecting specifice pieces of

information, not the entire communication.
b) Complete message with minimal distortion
c) To put youself in the speakers situation
d) To analyse what the speaker has said.
e) None of the above.
2.
1.
Quality promotes turning problems into

opportunities (True / False)
2.
Customer will give up if complaints are not

resolved within
Which of the following is Therapeutic

listening
(a) 4 Days
a) Complete message with minimal distortion

b) Directed at selecting specifice pieces of
information, not the entire communication.
c) To put youself in the speakers situation
d) To analyse what the speaker has said.
e) None of the above.
(b) 4 Months
(c) 4 Seconds
(d) 4 Minutes
3.
3.
Which of the following help attening to the

speaker
a)
b)
c)
d)
Maintain eye contgact

Provide continous feedback
Periodically restate what was said
Concentrate exclusively on the speakers
communication
All the above
e)
4.
Which one below is not an attribute of

executive management
a)
b)
c)
d)
e)
purposeful
Compentent
Analytical
Decisive
Meaningful
5.
Which attributes were included in

establishing status when equated to IT
environment.
Following is part of complaint resolution

process
(a) Get on your customers wavelength
(b) Follow up with the customer
(c) Establish and initiate an action program
(d) All the above
4.
Writing a successful report requires a clear

understanding of both _________________
and _____________
5.
A good report has no more than

___________ and _______________
6.
QA report is designed to
(a) Convey information
a)
b)
c)
d)
(b) Change behavior

(c) Trace problem
leadership
technical skill
years of experience
all the above.
- 14 -

1.
Briefly explain about Complaint resolution

process?
2.
List the tasks need to be performed to write

a good report.
d)
Reporting to IT manager
25. The quality function is normally the weakest

when reporting to _ _ _ _ _ _ _ _ _ _ _ _ _ _
a) Manager of systems/programming
b) Outside of IT function
c) Manager of computer operations
Page 139-141
7. Based on research from the Quality

Assurance Institute the percent of quality groups
reporting outside the IT function is 15%. YES
/NO
20. The scope of a IT Quality function includes
t)
u)
v)
w)
Supporting implementation of quality policy

Reducing producer and customer gap
All of the above
None of the above
1.List the contents of a quality charter.
21. When the quality processes are mature with

defined ,improving work processes the focus
of the quality function is on
j)
k)
l)
m)
Optimization
Product quality
Process deployment and compliance
All of the above
Page 142-144
22. Why are product inspections needed?

h)
i)
j)
k)
l)
Implementing an IT Quality
function:
To find out the best worker

To find the worst worker
To assist the worker in improving quality
For objectively appraising workers
All of the above
1.
What are the steps involved
in implementing a quality
functions?
2.
List the activities that are
to be performed in implementing a
quality function.
23. Which is the least important skill for a

quality manager in the below list?
j)
k)
l)
m)
n)
o)
Verbal communication
Project management
Programming
Systems knowledge
Knowledge of operations
Written communication
Ans. Need to list all the seven

steps in pages 135/136
24. Which is the best positioning of a quality

manager?
a)
b)
c)
2.Given a situation that you have to select a

manager for your organization quality function
list all the desired skills you will look for in
applicants?
3.
How do you build support for
quality?
4.
What needs to accomplish
support for quality?
Reporting to manager of
systems/programming
Reporting outside the IT function
Reporting to manager of computer
operations
- 15 -
Ans.
Ans. Refer to page 142 under

tasks helpful in building support
for quality.
Objective Type Questions

1. Obtaining and sustaining support for quality is
an ongoing activity
TRUE/FALSE.
5.
What is quality improvement
program?
6.
What is key for success of
any quality improvement program?
2.
3.
True.
Ans. Refer to page 143 last

paragraph for responsibilites.
There are more than five listed.
Part time staff position

Full time staff position
Not required at all
4.
QA Analysts have to be trained quality

functions : YES/NO
5.
Which are following disciplines are helpful

in performing the quality function :
1.
2.
3.
4.
8.
List any five responsibilities
of a Quality Manager.
Teach a quality vocabulary

Issue a quality newsletter
Staffing
Meet daily on quality
In any organisation QA Analyst position

will be
a.
b.
c.
7.
The size of the quality
function ideally will vary with the
size of the organization
(True/False)
Auditing
Individual engineering
SPC
All the above.
6. Which of the below tool help people to

determine whether a process is in control or not:
a.
b.
c.
d.
9.
What is a check list. Why
is it used?
Ans.
Which are the following tasks helpful in

building support of quality :
a.
b.
c.
d.
Ans. Refer to page 143 under

four principles for success of
quality improvement program.
Ans.
Refer to page 145
Run Chart
Control Chart
Pareto Chart
U Chart
7. Which are following tools belong to Quality

Tool Box:
Refer to page 145
a.
b.
c.
d.
10. What is a quality tool box?

List any five tools most commonly
used in IT.
Brainstorming
Affinity Diagram
X-mR chart
Pareto Chart
8. Briefly define the larger quality functions

organised under a quality Manager.
9. Which are tasks helpful in building support for
quality ?
- 16 -
Frequently review the quality

benchmark
Obtain and Maintain quality

related certifications
10 . Describe the various training methods for

QA Analysts.
6.
Page 145-147
Knowledge Domain 5 Quality
Assurance
Part 1 Establish a Function to Promote and
Manage Quality (Page 5-11(145) thru 5-13(147))
1.
What is the most commonly used / Powerful

statistical tool?
Checklist
2.
What is a simple list of questions that

enables people to follow and verify
processes?
Checklist
3.
___________ is a set of tools, which assists

in defining, controlling and improving
quality.
Quality Toolbox
4.
List the tools commonly used by QA

Analysts
Brainstorming
Flow charts
Cause-and-effect diagram
Hisograms
Pareto Charts
Control charts
Scatter diagrams
5.
How the role of QA changes as the quality

function matures in an organization ?
Quality control to Quality Assurance to
Quality consulting
7.
Suggest another name for Independent

Testing Department
Quality Control Department
8.
Quality practitioners working in Quality

control department are called _________.
Inspectors or Testers
9.
What are the major activities in the Initial

phase of quality management maturation ?
Perform Quality control

activity
QA activities focuses on
process definition- but not fully defines
and follows the process
10. _____________ is the prerequisite to

improved quality and productivity.
Consistency
What are the major activities in the
Intermediate phase of quality
management maturation ?
Quality control becomes

shared responsibility of the customer,
worker and QA analyst
Process definition and

improvement are emphasized and
performed
Quality function and QA

analyst acts as a quality consultant
How does MBNQA program defines an
organization which move towards
optimization?
World-Class
List few plans, a quality manager can use for

driving and continually maturing the quality
environment
Stay abreast with new quality

practices
Study the change in criteria

for winning the MBNQA
- 17 -
What is the main identity of a World-class

organization
Yield high customer satisfaction at minimum
cost.

What are the major activities in the Final
phase of quality management
maturation ?
Workers are assigned

responsibilities for process definition,
measurement and improvement
Role of QA analysts changes

to performing Quality consulting to
management and employees in
promoting and implementing quality
initiatives
d) All the above

4) Flow Charts should reference the following:
a) Process owners, suppliers and
Customers
b) Key deliverables
c) Decision points
d) Interfaces
e) Task and Task Sequences
f) Policies, Standards, procedures and
Tools
g) All of the above
What are the two major drivers that change the

role of the QA analyst
Management Philosophy used

in the IT group
Personal belief system of

managers
Benchmarking
1) The process of measuring how well a
companys products, services and practices
measure against others is known as
benchmarking.
11. In the Initial phase of quality function

maturation, what type of management exist?
Authoritarian
2) Benchmarking can be done against partners

who could be
a) Internal Units
b) Competitors
c) Best in class or best in breed within
any industry
d) Any of the above
12. When quality management philosophy

matures, the organization moves from
hierarchical structure to _________.
Teams (that are organized and

empowered to define, measure and
improve processes.)
3) The objective of benchmarking is to identify

performance gap and to determine a realistic
improvement goal.
Page 160-162
4) List the three types of benchmarking

a) Process Benchmarking
b) Product Benchmarking
c) Performance Benchmarking
Flowcharts
1) Flowcharts may be a:
a) Simple High level process flow
b) A detailed task flow
c) Any mix of a and b
d) All of the above
5) The defect rate of your organization is 3/

1000 lines of code. You attend a vendor
conference and there you find out that your
competitor has got 2/1000 lines of code. Can
you use this information to benchmark in
your organization. Explain.
2) Flowcharts are useful to obtain knowledge

of a process for improvement. It helps to
document a process so that, inefficiencies
and redundancies can be identified and
reduced.
Answer: Yes. The information shows that there

is a gap in my organizations performance when
compared against the industry. I would then
initiate a benchmarking process that would
comprise of the following phases: planning
phase, analysis phase, integration phase, action
phase. ( Refer to CBOK page 162 to write in
brief on these phases)
3) A process map is a more detailed flowchart

that depicts:
a) Processes
b) Relationship Between Processes
c) Process Owners
- 18 -

26. The Quality Function Deployment is
developed by
Page 163-165
Pages 163 165
1) Matris is a
a) Problem Solving Technique
b) Problem Identifying Technique
c) Problem Cause Identifying Technique
d) Ranking Technique
2) Matrix is also known as _____________ and
_____________
3) The two common types of Matrices are
a) L-Type and X-Type
b) X-Type and V-Type
c) L-Type and T-Type
d) T-Type and X-Type
x)
y)
z)
27.
Joseph Juran
Dr Deming
Dr. Yoji Akao
QFD covers all special concerns of software
organization and its customers with
n)
o)
p)
q)
r)
Fundamental deployments
Horizontal deployments
Vertical deployments
All of the above
None of the above
28. Information deployment handles

m) Information aspects of product and services
n) Hardware aspects of product and services.
o) Daily activities required to satisfy
customers.
p) All of the above
q) None of the above
4) L-Type matrix compares

a) 2 sets of items
b) 3 sets of items
c) none of the above
29.
a)
b)
c)
Functional deployment handles

Information aspects of product and services
Hardware aspects of product and services
Daily activities required to satisfy
customers
d) All of the above
r) None of the above
5) The Principal Developer of QFD (Quality

Function Deployment) is
a) Dr. W. Edwards Deming
b) Dr. Joseph Juran
c) William Scherkenbach
d) Dr. Yoji Akao
e) Dr. Harold S. Geneen
f) None of the above
6) Quality System is an Organized approach to

qaulity with ___________ , __________ and
_________
7) Comprehensive Quality Deployment
includes __________ , _________ ,
_________ and __________
1.Describe in detail fundamental, horizontal and

vertical deployments in QFD ?
2. Briefly explain the Playscript tool used in
quality asssurance?
Page 175-177
1) What are the steps involved to produce LType and T-Type Matrices ?
2) Write in detail the different deployments
within QFD.
1. Scatter plots are used

for
a. Problem solving
and understanding
b. Cause and effect
relationships
c. Test influence of
one variable over the
other.
d. All of the above
Answer - d
Page 166-168
- 19 -
Answer: a
2. Which of the following
use Scatterplots
a. Defect level
vs.Skills
b. Cost vs time
c. change response
d. Defect level vs
Complexity
e. All of the above
Answer - a,b,d
8. Data precision is not

highly required for
a. Line chart
b. Control chart
c. Bar chart
d. pie chart
Answer: d
chart represents data in
percentage
a. stem and leaf chart
b. Bar chart
c. Pie chart
d. Line chart
Answer: c
3. The following are not

types of scatter plots
a. Positive
b. Negative
c. Zero
d. Non zero
Answer - d
10. Stem and leaf chart is

a variation of
a. Line chart
b. Pie chart
c. Bar chart
d. Control chart
e. None of the above
Answer: c

are graphical presentation
tools.
a. Table
b. Pie chart
c. Scatter plot
d. Bar chart
Answer - a,b,d
11. It is practical to use

stem and leaf charts when
absolute no of values is
a. High(More than
100)
b. Low (Usually 100
or less)
c. Zero
d. None of the above
Answer: b

charts show direction of
events
a. Bar chart
b. Run chart
c. Line chart
d. Table
Answer: c
6. Line charts can be used
for the following:
a. Like units
b. Like periods
c. Like variables
d. Related or fixed
variables.
Answer: a,b,d
Page 198-200
\Explain
various testing stages

in a structured s/w development
process?.
Explain the benefits of
Independent testing?.
What is Statis and Dynamic
testing?. Explain briefly with
few examples.?
7. The following are 2D

charts:
a. Bar charts
b. Line chart
c. Run chart
d. Control chart
- 20 -
What are the responsibilities

of a Test engineers?.
What are the responsibilities
of a Test managers?.
Validate that system meets

the needs of the business is
(a) Unit testing
(b) Integration testing
(c) System testing
(d) Acceptance testing
(e) Independent testing
6.
Page 204-206
KNOWLEDGE DOMAIN 6
PART 3 - VERIFICATION AND
VALIDATION TECHNIQUES
7.
1.
Verification is a
(a) Static Analysis
(b) Dynamic Analysis
(c) None of the above
2.
Validation is a
(a) Static Analysis
(b) Dynamic Analysis
(c) None of the above
3.
Testing
performed
by
organizations other than
the developer is
(a) Unit testing
(c) System testing
4.
Validate that the functions

meet stated requirements is
(a) Unit testing
(c) System testing
5.
Validate that all units work

together according to the
system design is
(a) Unit testing
(c) System testing
- 21 -
Incremental testing means

(a) White Box testing
(b) Black Box testing
(c) Top-down testing
(d) Regression testing
8.
Data driven testing may be

called as
(a) White Box testing
(b) Black Box testing
(c) Regression testing
(d) Independent testing
9.
Incremental testing means
(f) White Box testing
(g) Black Box testing
(h)Top-down testing
(i) Regression testing
(j) Independent testing
Logic driven testing may be
called as
(k) White Box testing
(l) Black Box testing
(m) Top-down testing
(n)Regression testing
(o) Independent testing
10.
11.
Verification should be
performed for
(a) requirements
(b) design
(c) code construction
(d) operation /
maintenance
(e) all of the above
12.
Validation is mostly used to

determine the _______ of
the final software / program
(a) Correctness
(b) Completeness
(c) Consistency
(d) Quality
13.
Verification is mostly used to

determine the _________
(effectiveness /
completeness) of the
software
14.
For small programs,

verification is the process of
- 22 -
determining the
correspondence between a
program and its
specifications
True / False
15.
Verification techniques are

(a) Program testing
(b) Static analysis
(c) Dynamic analysis
(d) B & c only
(e) All of the above
16.
What is the difference

between verification and
validation?
Verification:
The process of
confirming that
interim deliverables
have been developed
according to their
inputs, process
specifications, and
standards.
Validation: The
end product meets
requirements and
expectations under
defined operating
conditions. The end
product is typically an
executable code
17.
18.
Thread
test
technique
Regression
testing
Page 234-236
Pages 234 - 236
Questions : Subjective Type
1.What are the considerations to be
taken into account for developing
testing tactics.
2.Write down Characteristics and Test
Tactics for Different Project Types.
3.How many software system types
are there? Mention those different
software system types.
What are the various

verification techniques?
Feasibility
reviews
Requirement
reviews
Design reviews
Code
walkthroughs
Code
inspections(Fahan)
or
structured
walkthroughs(Your
don)
Requirement
tracing
What are the various
validation techniques?
White box
Black box
Incremental
testing
- 23 -
Page 240-242
Objective Questions.
1. As part of configuration
management, small changes need not
be documented and controlled.
a. True.
b. False.
2. Someone independent of the team
that designed the change should be
involved in testing the final revised
program.
a. True.
b. False.
3. The primary goal of defect
management.
a. Defect correction.
b. Defect prevention.
c. Defect reduction.
d. All of the above.
Page 243-244
4. The defect management, unlike the

entire s/w development process need
not be risk driven.
a. True.
b. False.
Pages 243-244
1) How many steps will be there in simple
Defect Tracking Process (DTP).
5. The general principles of recording

management includes,
a. Preventing defects.
b. Capture and analysis of
information should be automated.
c. Should focus on the person who
caused the defect.
d. Defect information should be
used to improve process.
6. The main purpose of recording
defects are,
a. To ensure the defect is corrected.
b. To gather statistics used to
develop defect expectations in
future applications.
c. To go for continuous
improvement.
d. All of the above.
a)
b)
c)
d)
2
3
4
Just one
2) From the following what are the steps in

DTP.
a)
b)
c)
d)
Execute test and log any discrepancies

Draw Fish bone diagram
Assign defect to a developer
Do causal analysis
3) What are the recommended levels to

Prioritize the correction
a)
b)
c)
d)
Critical
Major
Minor
Oversight or inadequate self review
4) Test reports issued periodically include

----------- by severity or priority
7. Severity of defects should be

assigned subjectively, whereas
priority should be assigned
objectively.
a. True.
b. False.
a)
b)
c)
d)
Summary of all the defects found

Summary of all closed defects
Summary of all open defects
None of the above
5) Test reports are issued to

a)
b)
c)
d)
Subjective Questions.
1. You are in the process of selecting a
tool for defects tracking. Include all
the fields that you feel should be
present at the minimum in the defect
log.
Team alone
Team and Management
Management alone
None of the above
6) Test reports are issued

a)
Periodically throughout the testing

process
b) At the end of testing process
c) Once in a month
d) Once in the lifetime of a project
7) Defects can also be used for Process
Improvement
- 24 -

8) Standards convert intentions into
specific rules ( true / false )
True / False
8) Today many organizations use defects for
Process Improvement
True / False
9) Standards must be,

f)
g)
h)
i)
j)
9) Based on research team findings, using

defects for Process Improvement should
include the following
a)
Go back to the person who did

coding
b) Go back to the process that
originated the defect to understand
what caused the defect
c) Go to the other project to know
how they dealt with that problem
d) Go back to the verification and
validation process, which should
have caught them earlier
measurable
attainable
necessary
nice to have
all the above
10) Each unit of data information referenced

in the requirements specification must
be described in the data dictionary
( true / false )
11) Which of the following determines
standards
a)
b)
c)
d)
10) Human factors dimension alone can have a

very large impact on the effectiveness of the
review process
customer requirements
internal requirements
cost and schedule requirements
all the above
12) which of the following is true
True/False
a) procedures are not always required

and unless critical, should be
minimised
b) skill set and knowledge
requirements are prerequisites for
performing the procedure
c) if the procedures are followed
ALWAYS standards will be
automatically met
Answers
1: C
2: A and C
3:A, B and C
4: C
5:B
6:A
7:True
8: False
9: B and D
10:True
13) Controls should be designed based on

the criticality of the process and what
needs to be checked ( true / false )
14) Quality control procedures are
a)
b)
c)
d)
Page 260-262
preventive costs
appraisal costs
failure costs
none of the above
7) Standard states,
e) what must happen to meet the intent
of the policy
f) how to meet the requirements
g) both A and B
h) None of the above
- 25 -
Page 263-265
15) Which are not a main category of control

method
i)
j)
k)
l)
m)
n)
automatic
self-checking
peer reviews
supervisory
third party
none of the above
16) Measurement provides quantitative

feedback to an organisation about
whether it is achieving its goals and
moving towards its results ( true / false )
2. What are the various tools that can

be used to baseline the process inputs
and outputs ?
3. If the control limits are within the
specification limits, the process is
capable of satisfying the customer.
True/False.
4. What needs to be done if the control
limits are not within the specification
limits ?
5. Name a few tools that help in
change of process location and
reduction in variations.
IMPROVE THE PROCESS
17) The purpose of process improvement is
1. Name the steps involved in

improving a process.
a) to change the process

b) to reduce the frequency of defects
including process ineffectiveness
c) both a and b
Brainstorm for improvement
18) Process improvement uses

facts(measurement results) to identify
the root causes of problems ( true / false
)
19) The long range objective for process
improvement is to
1. What kind of information should be

reviewed during the brainstorming
session ?
Plan how to test proposed
improvements
1. A _________ is created in this step.
2. What kind of information is present
in the process improvement plan ?
3. Does the process improvement plan
need approval ? If yes, who approves it
?
a) eliminate the need for quality

assurance activities
b) eliminate the need for quality control
activities
c) both a and b
Analyse results
1. Does the process improvement plan
get reviewed ?
2. When and who reviews this plan ?
3. What are the tools used to analyse
the results ?
Page 269-270
Compare results
IDENTIFY AND IMPROVE THE
PROCESS
1. What are the various tools that help

to compare results ?
2. With what are the results compared
against ?
3. What can be deduced from the
comparison reports ?
Assess the Process

1. Why should the measurement
system, used to assess the process, be
evaluated ?
Change process or redo steps 4-8
- 26 -

Ratio data has absolute zero and
meaningful ratios can be
calculated.
11) For what are the measurement
dashboards or key indicators used
for?
Measurement dashboards or key
indicators are used to monitor
progress and to initiate change.
12)Before approving for use, what are
the tests that the measures and
metrics has to undergo?
1) Reliability Refers to the
consistency of measurement
2) Validity indicates the degree
to which a measure actually
measures
3) Ease of Use and Simplicity
4) Timeliness Refers whether
the information can be reported
in sufficient time to impact the
decisions needed to manage
effectively
5) Calibration - indicates the
modification of a measurement
so it becomes more valid
1. When can the change

recommended in the process
improvement plan be implemented ?
Page 274-276
Question Bank for pages 274-276: Knowledge Domain 8 Quantitative

Methods.
Part 1 Measurement Concepts.
Objective Questions: 1) Measure is the basic building block
for measurement program.
2) Metrics is a derived unit of
measurement
3) What are the two types of
measurement?
Objective and Subjective
Measurement
4) Objective measurement uses hard
data that can be obtained by
counting, weighing etc.
5) Subjective measurement is
normally observed or perceived
6) What is Nominal data?
Nominal data cannot be subjected
to arithmetic operations of any
type and the values cannot be
ranked in any natural order.
7) What is Ordinal data?
Ordinal data can be ranked, but
differences or ratios between
values are not meaningful.
8) What is interval data?
Interval data can be ranked and
can exhibit meaningful differences
between values
9) Give an example for interval data?
T.J. McCabes complexity metric is
an example for interval data.
10)What is Ratio Data?
13)How to know a measurement is

good?
The measures and the resulting
metrics should be
1) simple and precisely
definable
2) Objective
3) Easily Obtainable at
reasonable cost
4) Valid, measuring what they
are intended to measure
5) Robust, being relatively
insensitive to intuitively
small changes in the
process or product
Page 280-282
1) Give 2 examples of metrics for complexity
measurement s?
a) Cyclomatic complexity
b) Knots
2) Explain cyclomatic complexity
- 27 -

a)
Given any computer program, draw its

control flow graph, G, where each node
corresponds to a block of sequential
code and each edge corresponds to a
branch or decision point in the program.
The Cyclomatic complexity of such a
graph can be computed by a simple
formula from graph theory, as V (G)=en+2, where e is the number of edges,
and n is the no. of nodes in the graph.
time to failure (MTTF) and mean time

between failures (MTBF).
8) How is maintainability measured?
a) Bill Curtis and others investigated the
ability of Halsteads effort metric E, and
v (G) to predict the psychological
complexity of s/w maintenance tasks.
Assuming such predictions could be
made accurately, complexity metrics
could then be profitably used to reduce
the cost of s/w maintenance. A carefully
detailed experiment indicated that s/w
complexity metrics could effectively
explain or predict the maintainability of
s/w in a distributed computer system.
3) Explain Knots
a) This is calculated by drawing the
program control flow graph with a node
for every statement or block of
sequential statements. A knot is defined
as a necessary crossing of directional
lines in the graph. The same
phenomenon can be observed by
drawing transfer-of-control lines from
statement to statement in a program
listing.
9) How can a process be measured?

a) A process can be measured by either of
the following
i) Attributes of the process, such as
(1) overall development time,
(2) type of methodology used, or
(3) the average level of experience
of the development staff.
ii) Accumulating product measures
into a metric so that meaningful
information about the process can
be provided. These could be
(1) Function points peer person
month to measure productivity
(2) LOC per person month to
measure productivity
(3) Number of failures per month
to measure effectiveness of
computer operations
(4) Number of helpdesk calls per
KLOC to measure
effectiveness of system design
method
4) A knot is A knot is defined as a necessary

crossing of directional lines in the graph.
5) The quality characteristics for software that
have received considerable attention are
correctness, reliability and maintenance.
6) Give the main and alternative measures for
measuring correctness
a)
Main Defect counts (number of

defects in a product)
b) Alternatives
i) Number of design changes
ii) Number of errors detected by code
inspectors
iii) Number of errors detected in
program tests
iv) Number of code changes required
10) Give the standard s/w process metrics

currently available:
a) Number of deliverables completed on
time
b) Estimated costs Vs actual costs
c) Budgeted costs Vs actual costs
d) Time spent fixing errors
e) Wait time
f) Number of contract modifications
g) Number of proposals submitted Vs
proposals won
h) Percentage of time spent performing
value added tasks
7) How is reliability measured?

a) It would be useful to know the
probability of s/w failure, or the rate at
which s/w errors will occur. But this
can only be estimated from data
collected in s/w defects as a function of
time. If certain assumptions are made,
this data can be used to model and
compute s/w reliability metrics. These
metrics attempt to indicate and predict
the probability of failure during a
particular time interval, or the mean
- 28 -

11) Common causes are causes of variation that
can be controlled by improving work
processes.
Value based
4) The PMBOK stands for?

Project Management Body of Knowledge
12) Special causes are causes of variation that

must be controlled outside the process.
13) Statistical tools are the only methods
available to objectively quantify variation.
14) Specify the common causes of variation
a) Process inputs and conditions that
regullarly contribute to the variability of
process outputs
b) Common causes contribute to output
variability as they themselves vary
c) Each common cause typically
contributes a small portion to the total
variation in process outputs
d) The aggregate variability due to
common causes has a nonsystematic,
random looking appearance
e) Because common causes are regular
contributors, the process or system
variability is defined in terms of them.
Page 286-288
1) How many Componnets are in Risk and
name all of those Componnets?
Three componnets
- The event that could occur the risk
- The probability that the event will occur
the likelihood
- The impact or consequence of the event
if it occurs the penalty
5) How many processes are there to address

risk management as per PMBOK?
Four processes
- Risk Identification
- Risk Qualification
- Risk Response Development
- Risk Response Control
6) How many processes will address the
discussion of risk management and what are
they and map those with PMBOK
processes?
Six processes
- Risk Identification
a) Risk Identification
- Risk Quantification
b) Risk Analysis
c) Risk Priorotization
- Risk Response Development
d) Risk response planning
- Risk Response Control
e) Risk Resolution
f) Risk monitoring
7) External risks can be controlled or
influenced by the project team -----------TRUE/FALSE
FALSE
7) Which of the following document will be
required as a source of input when
considering a list of possible risks?
a) Product documentation b) Project
documentation c) Historical Information d)
All of the above
2) Risks can be categorized as one of the

following:
- Technical
- Programmatic or performance
- Supportability or environment
- Cost
- Schedule
Ans: D
3) How many Characteristics does Risk has

and what are they?
Five Characteristics
- Situational
- Time based
- Interdependent
- Magnitude dependent
Page 292-294
Objective questions.
- 29 -
1. In a traditional waterfall
methodology, most risk management
activity
occurs close to milestone. True/false
b. Minimizing the value of

impact
c. Deflecting the risk
elsewhere
d. All of the above
2. In a spiral development model

the risk management activity
falls in the explicit risk
management portion.
True/false
3. Risk management is an
independent auditing process.
True/False
Subjective question.
4. Risk should be the sole

responsibility of project
manager. True/False
5. Within many software
development organizations risk
management remains ad hoc
and _____________.
1. Your IT organisation need to

integrate new technology. As a QA
analyst what are the roles and
responsibilities you need to
perform to ensure that the
integration is effective without
compromising quality.
6. Testing strategies is included in

sort term risk management.
True/False
2. Build a checklist on how you

are going to monitor the riks in
your project.
7. Who should be involved in

determining risk management
Answer of objective questions.
a.
b.
c.
d.
e.
1.
2.
3.
4.
5.
6.
7.
8.
Customer
Management
Development team
All of the above
None of the above
8. Mitigating the risk by

a. Minimizing the
probability of occurrence
- 30 -
True
True
False
False
Incomplete
True
d
d
Page 298-300
Ans: True
Quiz on Knowledge Domain 8: Quantitative

Methods
6. What is risk?
Ans: Risk is the opportunity for something to
go wrong.
1. A measurement program is defined as

the ---------------------------------------Ans: Entire set of activities that occur around
quantitative data.
7. How do we Manage and control

process?
Ans:
Measure Size by metric/measure
LOC, Boxes, procedures, and units of output
to answer
how much we have made/left to
make
2. Mature organization use quantitative

data to determine
a.
b.
c.
d.
e.
f.
g.
Requirements are complete

To prevent problems
Budget
Schedule and project status
a&b
c&d
All of the above
Measure Status by, metric/measure

Earned value, amount of scheduled
work, % of each
activity completed.
Measure Effort (hours spent for each
phase of SDLC) to answer how much
effort has been
expended
Ans: e
3. Immature organization use quantitative
data to determine
a.
b.
c.
d.
e.
f.
g.
Measure Schedule (calender times of

activity completed)
Requirements are complete

To prevent problems
Budget
Schedule and project status
a&b
c&d
All of the above
8. How do we manage control and

product?
Ans: Measure Quality by no.of defects,
Mean time to failure (MTTF) Mean time
to repair
(MTTR)
Measure Performance by
technical performance, measures
specified by customer
and management.
Ans: f
4. What are four major uses of
Measurement?
Ans: 1.Manage and control the process
2. Manage and control the product
(review and testing)
3. Improve the process
(quantitative data gathered during
process execution can
identify the weaknesses and
therefore opportunities for improvement)
4. Manage the risks
9. How do we improve the process?

Ans: Identify the current performance, find
how cost-efficient is the process. By
measuring Time and effort.
10. How do we manage risks?
5. Same software development process

may be followed to produce two different
applications
True /False
- 31 -
Ans: Identify the risks, its frequency,

probability of risks occurring and impact of
each risk if it occurs derive risk
management plan.

value and time frame, as it is much
easier to identify measure for each.
11. What are the four phases in installing a
measurement program?
Ans: 1.build the measurement base
2.Manage towards results
3. Manage by process
4. Management by fact
12. What are the key points in first phase?
Ans: Define the objectives for the
measurement program
2. Create an environment receptive to
measurement (establish SLA between
IT and users, establish quality
measurement environment)
b.
Identify current baseline
c.
Select a measure or metric for each

result. Should be only 3 to 5 but not
greater than 7
d.
Consider tradeoff between the

results. For example consider the
desired result Complete on time
might affect Easy-to-read
documentation.
e. Based on baseline and desired

result, determine a goal for each
result metric. (Bench marking tool is
best for this).
3. Define the measurement hierarchy

Three levels of quantitative data are
mapped to 3-level organization tier.
a. Metrics used by Line
management such as variance
between actual and budgeted
cost, user satisfaction, defects
rates per LOC.
b. Measures Staff management
uses basic measures such as
product size, cycle time or defect
count.
c. Strategic results Senior
management uses strategic results
dashboard to manage the IT
function and track to mission, vision
and goals.
4. Define the standard units of
measurement.
13. What do we mean by manage towards
results?
Ans: a. Identify goals for desired business
results
b. Means for measuring each business
result
14. What are the five steps in manage
towards results phase?
Ans:
a. Identify desired business results. If
each has subject, action, target
- 32 -
Objective-Paper-1
1.
To ensure effectiveness of checklists,

checklists should have only yes and no
responses.
a.
b.
2.
4.
c.
d.
Testing of the system to demonstrate

system compliance with user
requirements is
10.
Black box testing

System testing
Independent testing
Acceptance Testing
12.
13.
True
False
- 33 -
Yes
No
The results of peer reviews should be

presented to
a.
b.
c.
To divide & conquer while testing

requires
Preventive Cost
Appraisal Cost
Failure Cost
It is advisable to have a separate

department for reviews & testing.
a.
b.
A complete validation of a program can

be obtained only by testing for every
element of the domain.
True
False
Creation of help desk is a

a.
b.
c.
Planning stage
Requirement Analysis
Design
Construction
Requirement Analysis
User Interface Development
Functional Development
Machine Performance Evaluation
Application Development
A program whose purpose is to reduce

the number of defects produced is
known as a Quality Improvement
Program.
a.
b.
11.
Controlling the release of items

through the life cycle
Evaluating & scheduling changes
to configurable items
Recording & reporting the status of
config. items
Verifying the completeness of
configurable items
Which is not an objective of

prototyping
a.
b.
c.
d.
e.
The first stage in the software life cycle

where test data is generated is
a.
b.
7.
b.
9.
Stubs
Manual simulation
Instrumentation
Coverage metrics
All of the above
None of the above
Configuration management is not the

process of
a.
a product
a service
a process
all of the above
none of the above
a. It is an agreement between the

producer & the customer of the product
b. It can be an oral / written
agreement
c. It defines the method of
measurement of services
d. All of the above
a.
b.
c.
d.
6.
8.
The characters of a service level are
a.
b.
c.
d.
5.
True
False
Quality is an attribute of
a.
b.
c.
d.
e.
3.
a.
b.
c.
d.
e.
f.
Author of the product & supervisor

QA function & the supervisor
Author & QA function

14.
To ensure a Quality product

requirements must be measurable.
a.
b.
15.
c.
17.
18.
Deffiant attitude of workers

Lack of awareness / training on the
new technology / process
No direct benefits/incentives on
change over
24.
QC activity
QA activity
Doing it right the first time

After - the - fact defect removal
QC during development
For locating errors which span modules

it is more effective to do
Reviews
Testing
Which is not an objective of testing

a.
b.
c.
d.
Determine whether system meets

specifications
Determine whether system meets
needs
Provide insight into SDP
Aid in appraisal of developing TMs
- 34 -
Unit testing
Integration testing
Functional testing
System testing
Acceptance testing
A step - by - step procedure on the

action in testing & verifying of results is
called a
a.
b.
c.
d.
e.
25.
Deviation from specification

Deviation from a standard
Anything that causes customer
dissatisfaction
All of the above
None of the above
___________ Testing focuses on

evaluating the interaction among units.
a.
b.
c.
d.
e.
Which is the most important practical &

economical way of meeting customers
needs.
a.
b.
21.
23.
a. Enhancements
b. Size
c. Complexity
d. Rework
Selection of tools is a
a.
b.
c.
20.
True
False
Measures that can be use to measure

Quality include
a.
b.
19.
d.
e.
Resistance to change is normally

because of
a.
b.
A defect is a
a.
b.
c.
True
False
QC is a managerial function desgned

primarily to detect & correct defects.
a.
b.
16.
22.
Test case
Test script
Test condition
Testing tool
Test log
You cannot control what you cannot

a.
b.
c.
d.
Measure
Define
Change
Improve

e.
26.
Which of the following is not a defect

metric
a.
b.
c.
d.
e.
f.
27.
28.
RWI
Causal Analysis
SPC
Defect Prevention
True
False
The basis upon which adherence to

policies is measured is a
a.
b.
c.
d.
e.
f.
30.
Location
Cause
Time to fix
Classification
Coverage
All of the above
Quality improvement programs may

require the product itself to be changed.
a.
b.
29.
33. The focus on the product is highest during

a. a walkthrough
b. a checkpoint review
c. an inspection
As a QC professional you will be doing

a.
b.
c.
d.
Standard
Requirement
Expected result
Value
All of the above
None of the above
Which of the following does not form a

part of a workbench.
a.
b.
c.
d.
e.
None of the above
Standards
Quality attributes
Quality control
Procedures
Rework
31. During an inspection, inspectors normally

make suggestions on correcting the defects
found.
a. True
b. False
32. Why does it help to visit other companies to
identify effective Quality practices?
a. Reuse organisational learning
b. Continually benchmark
c. Interact with other Quality
professionals
d. All of the above
- 35 -

b.
c.
d.
34. Given the following costs:

Requirements analysis - $ 1000
Rework - $ 700
Code review
- $ 500
Review of User Documents - $
600
Continuing Edn. Progrms. - $ 800
Design - $ 400
System size
Total run time
MTBF
41. The Quality manager will find it difficult to

effectiviely implement the QAI Quality
Improvement Process, unless his
organisation is willing to accept the Quality
principles as a
a. the organisations policy
b. a challenge
c. the corporate vision
d. the organisations goal
e. a management philosophy
f. all of the above
The cost of Quality is

a. $1400
b. $1900
c. $2400
d. $2600
e. $4000
42. Pareto chart provides corrective action for

high-frequency causes of problems
a. True
b. False
35. Verification ensures that the executable

system performs as specified
a. True
b. False
36. When viewing product /service Quality from
the customers view, a feature added by the
producer, that was not included in the
product specifications / requirements would
be called:
a. an enhancement
b. a defect
c. an unspecified need identified by the
builder of the product / service
d. a correction
e. none of the above
37. Prevention is a more effective means of
improving Quality than appraisal
a. True
b. False
38. There are --------- no. of function types
a. 2
b. 3
c. 4
d. 5
e. 6
43. Function Points

a. provide a measure of the system size
b. can be used to compare different kinds
of application systems
c. together with past data can be used to
estimate future effort
d. all of the above
44. Restructuring or modifying existing
software system to take advantage of newer
hardware and software technologies or to
introduce efficiencies, or to improve
maintainability is called
a. enhancements to the software
b. perfective maintenance
c. re-engineering of the software
d. none of the above
45. Who is normally responsible for initiating
the suggestion-day program?
a. DP manager
b. Group moderator
c. Any one of the above
d. None of the above
39. The purpose of constructive criticism is to

improve
a. productivity
b. profitability
c. the HR climate
d. creativity
46. The fundamental mistakes that impede an

individual from becoming a leader are:
a. Isolation
b. Inability to reward
c. Lack of business perspective
d. All of the above
40. The usual denominator in a reliability metric

is
a. Development time
- 36 -
47. Training will be imparted to all employees

. This statement is a

a.
b.
c.
d.
Vision
Goal
Principle
Value
48. A form used to record the discrepancies

found during QC activities is a
a. Checksheet
b. Review report
c. Test log
d. Defect log
49. The step-by-step method to ensure that
standards are met is a
a. Procedure
b. Checklist
c. Process
d. Checksheet
50. An activity that verifies compliance with
policies and procedures and ensures that
resources are conserved is
a. an inspection
b. an audit
c. a review
d. an assessment
- 37 -

to a decision
circumstances is
Objective-Paper-2
1.
TQM means quality of management rather

than management of quality
TRUE/FALSE
2.
Baselines
measure
______________________ change.
a) Situation prior to
b) Expectation of benefits of
c) Effects of
d) Desirability of
e) None of the above
the
9.
3.
Malcolm Baldridge award was named by a

public law after Malcolm Baldridge who
was the secretary of Defense
TRUE/FALSE
4.
Modifying existing standards to better match

the need of a project or environment is
a)
b)
c)
d)
e)
5.
Definition
Standard for a standard
Tailoring
Customization
None of the above
Malcolm Baldridge National Quality Award

has the following eligibility categories
a)
b)
c)
d)
e)
f)
Approach
Deployment
Results
All of the above
Manufacturing, Service
businesses
None of the above
and
small
6.
Quality experience indicates that about 40

percent of all defects are directly attributable
to incorrect or ineffective processes
TRUE/FALSE
7.
The process of helping the progress of some

event or activity is
a)
b)
c)
d)
e)
8.
a)
b)
c)
d)
e)
Negotiation
Conflict Resolution
Facilitation
Influencing
None of the above
The ability to apply beliefs, standards,

guidelines, policies, procedures and values
- 38 -
in
specific
set
of
Recognition
Motivation
Judgement
All of the above
None of the above
Kanban means creating a visible record

and is a push system
TRUE/FALSE
10. Testing will exercise 90% of the code. Is

it a
a) Vision
b) Standard
c) Policy
d) Goal
e) Value
f) Non of the above
11. The organization will foster an atmosphere
of creativity. Is it a
a) Vision
b) Mission
c) Policy
d) Goal
e) Value
12. The following is problem identification tool
a) Flow Chart
b) Histogram
c) Scatter Diagram
d) Force Field Analysis
13. The following is a problem analysis tool
a) Pareto Chart
b) Histogram
c) Force Field Analysis
d) All of the above
14. When you need to identify and explore and
display the possible causes of a specific
problem or condition, you use,
a) Control Charts
b) Histogram
c) Scatter Diagram
d) Ishikawa Diagram

15. Quality Assurance personnel must
involved in changing work products
TRUE/FALSE
be
16. The term benchmarking means

a) Comparing with past data from your
organization
b) Comparing with the results of a market
survey
c) Comparing with the results of a
customer survey
d) None of the above
17.
Employee awareness training courses are

based on the fact that understanding follows
behavior change
TRUE/FALSE
- 39 -

a) Making large improvements, in a few
18. An example of deployment of a quality
approach is:
a)
The degree to which the
approach embodies effective evaluation
cycles
b)
The appropriate and effective
application to all product and service
characteristics
c)
The effectiveness of the use of
tools, techniques, and methods
d)
The contribution of outcomes
and effects to quality improvement
e)
The
significance
of
improvement to the companys business
19. The concept of continuous improvement as
applied to quality means
a)
Employees will continue to get
better
b)
Processes will be improved by
a lot of small improvements
c)
Processes will be improved
through a few large improvements
d)
Improved technology will be
added to the process, such as acquiring
CASE tools
e)
The functionality of the
products will be enhanced
20. The reason(s) that one person hears what
another person says is:
a) People are too impatient to listen
b) People are preparing what they will
say next rather than listening
c) External stimuli breaks the train of
thought in listening
d) All of the above
21. Function Point is a measure of
a) Effort
b) complexity
c) usability
d) size
22. Cost of Quality includes
a) Preventive costs
b) Corrective costs
c) Appraisal costs
d) All of the above
23. You can improve the Quality of a process by
- 40 -
areas
b) Making small improvements, in
many areas
c) Implementing tools, techniques and
methodologies
d) Spreading awareness about Quality
24. As a Quality Assurance professional, which
of the following skills do you feel is the
most important for your profession
a) Communication, written and oral
b) Measurement
c) Tools,
techniques
and
methodologies
d) Combination of any of the above
two
25. 80-20 rule implies,
a) 20% of frequencies are due to 80% of the
Causes
b) 20% to 80% of problems are caused by
process changes
c) 80% of the frequencies are due to 20% of
the Cause
d) 80% of the processes need to be changed
atleast 20% of the time
26. The purpose of Risk Management in a

project is to
a) Eliminate Risks
b) Minimize Risks
c) Avoid risks
d) Anticipate the risks involved, analyze them
and plan for suitable action as and when the
risk happens
27. Championing Quality is the job of
a) Senior Management
b) Junior Management
c) QA Manager
28. The first thing required for Quality to
happen is
a) Commitment from the Quality
Assurance Manager
b) Mature understanding by all the
employees
c) Commitment from Management
d) Quality Policy
29. Which, of the four given below, is not one
of DR Edward Demings 14 Quality
Principles?
a) Give adequate training
b) Have a number of numerical goals
set
c) Work as one team. (Sink differences)
d) Senior Management must push all
other points constantly and consistently
30. According to Dr. Ishikawa, the term Strive
for Zero Defects helps the staff to achieve
it.
TRUE/FALSE
31. The activity which includes confirming
understanding, brainstorming and testing
ideas is a :
a) Code walkthru
b) Inspection
c) Review
d) Structured walkthru
a) Flow Chart
b) Histogram
c) Scatter Diagram
d) Force Field Analysis
- 41 -
33. The following can be considered to measure

quality :
a) Customer satisfaction
b) Defects
c) Rework
d) All of the above
34. If a company establishes its plan and
commitment to quality, it has a
level of :
a) Initial
b) Repeatable
c) Defined
d) Managed
35. The statement of an organization's
commitment to quality is a:
a) Policy
b) Vision
c) Mission
d) Principle
e) Goal
36. The most common reason for the presence
of a large number of bugs in a software
product is,
a) Incompetence of the developer
b) Incompetence of the tester
c) Bad requirements
d) Wrong use of tools and techniques
37.
What type of control is a job accounting

log?
a) Corrective
b) Preventive
c) Detective
d) Protective
38. The term defect is related to the term

fault because a defect is a fault which has
not yet been identified.
TRUE / FALSE
39. On a random basis application systems are
audited after implementation to determine
whether or not the system met standards.
This is an example of
a) Detective control
b) Quality control
c) Quality Assurance
d) Corrective control

40. The following is (are) not part of a data
center operations
a) Capacity planning
b) I/O control
c) Scheduling
d) All of the above
41. The process of securing future processing
capability with proper data for future
contingencies by duplicating systems
procedures and data is
a) providing a Help Desk
b) Database Design
c) Artificial Intelligence
d) System Backup
e) All of the above
42. The activities performed to increase the
functionality of a current production system
to better service the changing business needs
is
a) Development
b) Maintenance
c) Reengineering
d) Enhancement
43. To tap ideas from an entire group we may
use
a) Nominal Group technique
b) Check sheets
c) Pareto chart
d) Brainstorming
44.
Level 3 of the SEI CMM is the

_________________________ level
a) Managed
b) Measured
c) Defined
d) Optimizing
45. Control Limits are

Specifications Limits
TRUE / FALSE
the
same
are
46. The objective of TQM is

a) To improve processes
b) To improve profitability
c) All of the above
47. System Test Plan will not include
a) Approach
b) Pass/Fail criteria
- 42 -
c) Risks
d) Suspension and Resumption criteria
48. The two types of checklists
_______________
________________________
are
and
49. Internal System Controls are used to ensure

a) Data integrity
b) Process Integrity
c) Financial Integrity
d) All of the above
50.
As the IT Director, you buy a new

productivity improvement tool, train the
users, do the set up, provide support,
helpdesk and even give access to your
personal phone. However, after 6 months
you find that no one is using the tool. What
went wrong? (write only the most important
reason)
________________________

e)
Objective-Paper-3
51. One of the purposes of the MBNQ Award
Program is not to publicize successful quality
strategies.
a) True
b) False
52. Baselines
measure
______________________ change.
f) Situation prior to
g) Expectation of benefits of
h) Effects of
i) Desirability of
j) None of the above
the
53. Malcolm Baldridge award was named by a

public law after Malcolm Baldridge who was
the secretary of Commerce
a) True
b) False
54. Pareto analysis is designed to rank items by
frequency.
a) True
b) False
55. Modifying existing standards to better match
the need of a project or environment is
f) Definition
g) Standard for a standard
h) Tailoring
i) Customization
56. Malcolm Baldridge National Quality Award
has the following dimensions
g) Approach
h) Deployment
i) Results
j) All of the above
k) Manufacturing, Service and small
businesses
l) None of the above
57. Six sigma quality, when expressed as defects
per million parts represents:
a)
6667 defects per million
b)
3444 defects per million parts
c)
d)
e)
3.4 defects per million parts
f)
None of the above
58. The following is not a category in MBNQA
criteria
a)
Leadership
b)
HR Focus
c)
Quality Management
d)
Information and Analysis
- 43 -
None of the above
59. An optimizing organization is a perfect

organization. They make no mistakes
a) True
b) False
60. A Level 4 organization has a
f) Defined Process
g) Repeatable Process
h) Managed Process
i) Optimizing Process
61. Quality experience indicates that about 80% of
all defects are directly attributable to
f) Lack of skills
g) Persons in the team
h) Incorrect/Ineffective Processes
i) None of the above
62. The following are types of listening are
a) Descriptive listening
b) Compensation listening
c) Apprehensive listening
d) All of the above
63. Complaints must be resolved within
(a) An hour
(b) four minutes
(c) a day
(d) four hours
(e) None of the above
64. The process of helping the progress of some
event or activity is
(a) Negotiation
(b) Conflict Resolution
(c) Facilitation
(d) Influencing
(e) None of the above
65. Developing and asking questions for the
purpose of collecting oral data to be used in an
analysis or evaluation is
(a) Effective listening
(b) Interviewing
(c) Negotiation
66.
An example of deployment of a quality

approach is
(a) The degree to which the approach
embodies
effective
evaluation/improvement cycles
(b) The appropriate and effective
application to all product and service
characteristics

(c) The effectiveness of the use of tools,
techniques and methods
(d) The contribution of outcomes and
effects to quality improvement
(e) The significance of improvement to
the company's business
67. Kanban means creating a visible record and
is a pull system
a) True
b)False
a) Employees will continue to get better
b) Processes will be improved by a lot of
small improvements
c) Processes will be improved through a few
large improvements
d) Improved technology will be added to the
process, such as acquiring case tools
e) The functionality of the product will be
enhanced
69. The purpose of cost-of -quality computations
is to show how much is being spent for the
quality control and quality assurance program
a) True
b) False
70. Management must
a) Mange By Objective (MBO)
b) Manage By Power (MBP)
c) Manage By Objection (MBO)
d) Manage By People (MBP)
e) All of the above
71. Customer satisfaction is a
a) Tactical measurement
b) Strategic measurement
c) Operational measurement
d) All of the above
75. The statement of an enterprise's commitment

to quality is its
g) Vision
h) Mission
i) Quality Policy
j) Goal
k) Value
l) None of the above
f) Flow Chart
g) Histogram
h) Scatter Diagram
i) Force Field Analysis
77. The following is a problem analysis tool
f) Pareto Chart
g) Histogram
h) Force Field Analysis
i) All of the above
78.
When you need to identify and explore and

display the possible causes of a specific
problem or condition, you use,
f) Control Charts
g) Histogram
h) Scatter Diagram
i) Ishikawa Diagram
79. Quality Assurance personnel must not be

involved in changing work products
a) True
b) False
80. The term benchmarking means
e) Comparing with past data from your
organization
f) Comparing with the results of a market
survey
g) Comparing with the results of a customer
survey
h) None of the above
72. Abilities of a person relate to

a) Image of the person
b) How he listens and does not generalize
c) Performing job tasks using skills
d) Organizes thoughts before speaking
e) All of the above
81.
73. Conformity behavior can be used to

a) Conform people to a group
b) Make everyone face the door in a lift
c) Change behavior
d) Find a leader for the group
74. Awareness training should not last over two
hours
g) True
b) False
- 44 -
Employee awareness training courses are

based on the fact that understanding precedes
behavior change
a) True
b) False
82. The reason(s) that one person hears what

another person says is:
f) People are too impatient to listen
g) People are preparing what they will
say next rather than listening
h) External stimuli breaks the train of
thought in listening
i) All of the above

b) a Contract
c) a Service Level Agreement
83. Function Point is not a measure of

f) Effort
g) complexity
h) usability
i) all of the above
j) size
k) None of the above
92. A quality assurance analyst can estimate the

frequency or severity of events using
a) Judgmental Sampling
b) Statistical Sampling
c) All of the above
84. Cost of Quality includes

f) Preventive costs
g) Corrective costs
h) Appraisal costs
i) All of the above
93.
85. As a Quality Assurance professional, which of

the following skills do you feel is the most
important for your profession
f) Communication, written and oral
g) Measurement
h) Tools, techniques and methodologies
i) Combination of any of the above two
86.
e)
f)
g)
h)
i)
The ultimate responsibility for good internal

control rests with the
a) QA group
b) Design team c)
Management
d) Audit Group
94. Controls can be

a) Preventive, adaptive or corrective
b) Preventive, corrective or appraisal
c) Preventive, detective or corrective
80-20 rule implies,

20% of people should not do 80% of the work
20% time you have to return to
20% to 80% of problems are caused by process
changes
80% of the frequencies are due to 20% of the
Cause
80% of the processes need to be changed
atleast 20% of the time
87. Statistical Process Control can help to identify

the root cause of problems
a) True
b) False
88. Normal variance in the operation of processes
is due to
a) Assignable causes
b) Random causes
c) Common causes
d) Uncommon causes
89. In Function Point counting there are _____
function types
a) 3 b) 2 c) 5 d) 4 e) 6
90. In Function Point counting there are _____
classification
a) 3
b) 2 c) 4 d) 6
91. An ongoing negotiation and improvement
process whose purpose is to satisfy customer
needs in an efficient, effective and economical
manner is
a) Requirements Analysis
- 45 -
95. Which of the following are true

a) Testing precedes debugging
b) Debugging is only done along with testing
c) Testing is not required if a program is
debugged
d) Debugging precedes testing
96. The method by which release from the
requirements of a specific standard may be
obtained for a specific situation is a
f) Tailoring
g) Customization
h) Force Field Analysis
i)
Waiver
97. Measures designed to minimize the probability
of modification, destruction, or inability to
retrieve software or data is
a) Preventive security
b) Corrective security
c) Protective security
98. In the TCS scenario a Project Leader is a
Project Manager
a) True
b) False
99. Right-the-first time costs (RFT) include
a) Cost of labour, material, equipment
b) Preventive and detective costs
b) All of the above
c) Cost of Quality

100. The audit of application systems on a random
basis after implementation, to determine
whether or not the system meets standards, is
a) Quality Control
b) Quality Assurance
c) Quality Loss
- 46 -

Of the two definitions of quality, fit for
use is the most important
definition.
A) TRUE
B) FALSE
Objective-Paper-4
The two definitions of quality are:
Quality means meeting
requirements
Quality means fit for use.
2.
Producer views quality as meeting

--------------------------------------.
a) whether the product or service
does what the customer needs
b) product has zero defects
c) producers requirements or
specifications
d) conformance to requirements
3.
Quality control is defined as the

processes and methods used to
monitor work and observe whether
---------------------.
A) requirements are met.
b) product quality is assured
c) defects have been prevented
from occurring
4. Quality control focuses on
A) inspections
b) testing
c) removal of defects
d) all of the above
e) none of the above
Quality control is the responsibilty of

the organisational unit producing the
product.
a) true
b) false
6
quality assurance is a function

responsible for
--------------------------------.
a) controlling quality
b) managing quality
c) inspections
d) removal of defects
quality assurance is a catalytic

function which should encourage
quality attitudes and discipline on the
part of management and workers..
a) true
b) false
- 47 -

8
Quality control is designed primarily

to detect and correct defects, while
quality assurance is oriented towards
preventing defects from occurring.
a) true
b) false
quality control should be performed

by the group responsible for the
----------------.
a) quality management
b) development of the product
the word management in quality

assurance describes many different
functions, encompassing
a) policy management
b) human resources
management, safety control
c) component control and
management of other resources and
daily schedules.
d) all of the above
15
10 The quality manager will find it

difficult to effectively implement the
qai quality improvement process,
unless his organisation is willing to
accept the quality principles as
---------------------------.
a) the organisations policy
b) a challenge
c) the organisations objectives
d) a management philosophy
The management cycle, as per the

--------------------------, comprises of
plan, do, check and act.
a) qais quality improvement
model
b) iso 9000
c) sei model
16 according to edward deming, one of

the quality principles is
create
----------------------------------------------- in
the company, by innovating new
approaches and putting resources
into research, education and
maintenance.
a) better atmosphere
b) consistency of purpose
c) a work culture
11 Acceptable quality level is to accept

some level of defects as normal and
acceptable, as many believe that
defect free information technology
products are not practical or
economical.
a) true
b) false
12 The concept of zero defects does not
work, because ------------------------.
a) it is a buzz word
b) workers are trated as machines
and their humanity is ignored
c) it is used as another term for
commanding and forcing workers
to start a camaign for which they
have very little enthusiasm
d) all of the above
13 The control in quality control means
defining
a) objectives of the job
b) developing and carrying out a
plan to meet the objectives
c) checking to determine if the
anticipated results are achieved
d) all of the above
14
17 According to edward deming, one of

the quality principles is: eliminate
a) numerical goals
b) slogans
c) pictures and posters.
d) all of the above
18 Malcolm baldridge national quality award
promotes awareness of quality as an
increasingly important element in
------------------------------------.
a) marketing
b) business development
c) competitiveness
19 malcolm baldridge national quality
award promotes understanding of the
requirements for quality excellence
a) true
b) false
- 48 -

20 malcolm baldridge award promotes
sharing of ------------------------- on
successful quality strategies and on the
benefits derived from implementation of
these strategies.
a) knowledge
b) technical skills
c) measures
d) information
21 malcolm baldridge national quality
award is an annual award to recognize
u.s companies which excel in
a) quality achievement
b) quality management
c) both of the above
22 in order to be a successful company,
quality improvement programs must be
led by management and must be
------------- and this may require
fundamental changes in the way
companies and agencies do business.
a) customer oriented
b) marketing oriented
c) profit oriented
d) technology oriented
23 the national quality award model is
divided into seven categories: leadership,
information and analysis,
----------------------------, human resource
utilisation, quality assurance of products,
quality results and customer satisfaction.
a) quality management
b) business development
c) strategic quality planning
d) market potential
24 software engineering institutes five
process maturity levels are initial,
repeatable, defined, managed and
optimised.
a) true
b) false
25 the repeatable process level in seis
process model provides control over the
way the organisation establishes its plans
and -------------------------------------.
a) process definitions
b) process measurements
c) process controls
d) commitments
- 49 -

c) control limits
d) specification limits
26 the key actions required to advance from

the repeatable to the next stage are:
a) to establish a process group
b) to establish a development
process architecture
c) to introduce a family of
software engineering methods and
technologies
d) all of the above
27 with defined process in seis process
model, organisation will achieve the
foundation for major and continuing
process.
a) true
b) false
28 in advancing from the initial process
through the repeatable and defined
processes to the managed process,
software organisations should expect to
make substantial
------------------------------.
a) quality improvements
b) business growth
c) customer satisfaction
d) savings in development costs
29 In statistical process control, statistics
are used for determining whether the
process is in control or not.
33 Random causes of process problems can

be ---------------------- eliminated.
a) sometimes
b) never
c) rarely
d) always
---------------------------- and
------------------------- problems incurred
as a result of operating processes.
a) identify, solve
b) accumulate, analyse
c) measure, probe into
d) find, project
35 Complexity measurements are
quantitative values accumulated by a
pre-determined method for measuring
complexity of a
------------------------------------.
a) project team
b) software engineering process
c) software product
d) data base
36 Size of information systems are measured
in terms of -----------------------.
a) lines of code
b) function points
c) no. Of objects/components
d) all of the above
a) true
b) false
used for determining whether the
process is within acceptable variance
from standards.
37 Defects are measured in relation to

---------------------------------.
a) true
b) false
a) lines of code
b) total number of defects
c) development team size
d)project efforts
31 Statistical process control help to identify

the ------------------------- of process
problems which are causing defects.
a) root cause
b) nature
c) person/persons involved
d) all of the above
38 To calculate the present value of money,

information required are:
a) amount of money involved
b) number of years before the
benefit is received
c) value of money
d) all of the above

differentiate random variation from
--------------------------------.
a) standards
b) assignable variation
- 50 -

c) performance
d) operation ease
39 Pareto chart helps in identifying the few

significant problems from many trivial
problems.
46 Function point analysis involves:

a) amount of information
processing function
b) system characteristics
c) degree of influence
d) all of the above
a) true
b) false
40 The Pareto chart is more commonly
known to information systems personnel
as the -------- rule.
a) 50-50
b) 20-80
c) 30-70
d) 40-60
e) 80-20
41 Pareto chart provides corrective actions
for high frequency causes of problems.
47 Which of the following is not relevant in

quantifying the amount of information
processing function?
a) external inquiry
b) software platform
c) external output
d) logical internal file
e) external input
f) external interface file
a) true
b) false
42 Pareto concept is merely an
---------------------------- of the
----------------------------- of a problem by
type of cause.
48 Function point analysis requires

information on hardware and software
for the application system.
a) true
b) false
a) effective method, analysis

b) accumulation, resultant effect
c) organised ranking,causes
49 THE DEGREE OF INFLUENCE FOR

SYSTEM CHARACTERISTICS IS
ASSIGNED IN A SCALE of
------------------.
43 The steps involved in developing a pareto

chart are:
a) identify problem area
b) identify and nam,e causes of
the problem
c) document the occurrence of
the causes of the problem
d) rank the causes by frequency,
using pareto chart
e) all of the above
f) none of the above
a) 0 - 9
b) 0 - 4
c) 1 - 6
d) 0 - 5
e) 0 - 100
44 Function points actually measure the

amount of information processing
function and hence the functionality of
an application system.
a) true
b) false
45 Function points provide an objective
measure of the application system
-------------that can be used to compare
different kinds of application systems.
a) size
b) complexity
- 51 -
50 Function point analysis is begun

a) during the development of an
application system
b) at the time of implementation
of the system
c) with developing an external
design or conceptual overview
51 Service level agreement is an ongoing
negotiation and improvement process to
satisfy customer needs. In what manner
it is to be achieved?
a) efficiently
b) effectively
c) economically
d) all of the above
52 Internal service level agreement is a
contract.
a) true
b) false
53 External service level agreement is a
contract.
a) true
b) false
54
Which one of the following is not a key

concept of service level agreement?
a) defines the services to be
provided
b) defines the method by which
the services will be measured
c) defines obligations of both
the provider and the customer of the
information systems services
d) all of the above
- 52 -
Objective-Paper-5 Configuration management is not the process of

Controllingneeds:
the release of items through the life cycle
The most important practical and economical way of meeting customers'
Evaluating and scheduling changes to configurable items
Recording and reporting the status of configuration items
A. Doing it right the first time
Verifying the completeness of configurable items
B. After - the - fact defect removal
C. Quality control during development
Resistance to change is normally because of
Quality control is the mechanism used to ensure that the completed product meets requirements.
Deffiant attitude of workers
Lack of awareness / training on the new technology / process
A. True
No direct benefits/incentives on change over
B. False
Pareto chart does not provide corrective action for high-frequency causes of problems
Cost of quality is sometimes called cost of ---------------------------------------------A.
B.
C.
D.
Failure
Prevention
Rework
Non-conformance
Given the following costs:
Requirements
analysis
- $ 1000
Defects are typically less expensive to correct in the maintenance
phase than
in requirements
phase.
- $ 500
Continuing Edn. Progrms. - $ 800
A. True
System Testing
- $ 500
B. False
Aim of Deming's principles are --------------------A.
B.
C.
D.
E.
To improve quality
To remove causes of failure
To help people to do a better job with less effort
All of the above
None of the above
Quality is an attribute of:

A.
B.
C.
D.
E.
Rework
- $ 700
Review of User Documents - $ 600
Design
- $ 400
a product
a service
a process
all of the above
none of the above
An activity that verifies compliance with policies and procedures and ensures that resources a
an inspection
an assessment
Code auditors
The first stage in the software life cycle where test data is generated
is: are useful to programmers as a means of self checking their routines prior to tur
for integration testing. These tools are also of value to software product assurance personnel d
integration testing, prior to formal validation testing and again prior to customer delivery.
A. Planning stage
B.
C.
D.
E.
Requirement
Analysis
Design
Construction
- 53 -

A formal review of a software item involves:
According to Dr. Deming and other quality experts, the root cause of most of the defects is ba
A.
B.
C.
D.
E.
F.
According to one of the clauses in ISO, quality records must be maintained to demonstrate
achievement of the required quality and the effective operation of the quality system.
Preparation for review

Overview presentation and detailed Presentation
Giving a summary of the results of review
Follow-up
All of the above
None of the above
Test coverage analyser monitor the execution of a program during program testing in order to
measure the completeness of a set of program tests and adequacy
Total Quality
of test Management
data.
involves ----------------------- in an organisation.
A. True
B. False
Top Management
Upto middle management
Only workers
All employees
Function point analysis is done to estimate the size of a software
Employees
application
in system.
Production
TheDepartment
function
types are:
Exhaustive Testing is a part of ---------------------------------- .
A. External inputs, external outputs, online updates, online data entry, external interface files
B. External inputs, reusability, multiple sites usage, internal logical
Static Testing
files, external interface files
C. External inputs, external outputs, external queries, internalDynamic
logical files,
Testing
external interface files
D. Data Communication, Online data entry, online update, performance, complex processing
Goals of a metric program are:
---------------------------------- specifies how much data processing support will be available for the
customer's applications.
Improve project planning
Increase defect containment
A. Maintenance agreement
Reduce the cost of non-conformance
B. Cost plus fixed fee contract
All of the above
C. Service level agreement
None of the above
D. All of the above
E. None of the above
A customer oriented statement of purpose for a unit or team is --------------------------.
For improving quality, appraisal is more effective than
A. Prevention
B. Rework for rectification
Defect metric is normally measured in terms of ------------------------------ .
A step by step method followed to ensure that standards are met is a -------------------.
A. Application system size
B. Development effort
C. Project duration
D. Cost of project
Project team feels that an extra feature or a function is needed

--------------------------------in the system but not included
is the use
in the
of statistical techniques and tools to measure an ongoing
specifications. From quality point of view, this is considered
process
--------------------------------:
for change or stability.
A.
B.
C.
D.
E.
a correction
a failure
a change
an enhancement
a defect
Quality improvement
Quality Control
Statistical process control
Product improvement
- 54 -

Many different methods and techniques are being developed
Thetoimplementation
facilitate the continuous
of the quality model of QAI has the components Approach,
improvement process. There is one element common to many
-------------------------,
continuous improvement
and Results.
strategies. It
is the application of the seven basic quality control tools.
Deployment
A. True
B. False
A useful tool to visualise, clarify, link, identify and classify possible causes of a problem is
-----------------------------------.
The objective of risk analysis is to help management strike an economic balance between the
of risks and the cost of protective measures.
A. Histogram
B. Pareto Analysis
C. Control Chart
D. Histogram
E. None of the above
Verification that current changes have not adversely affected previous functionality is
-----------------------------------.
Quality does not happen unless management wants it to happen.
System Testing
A. True
Acceptance Testing
B. False
Regression Testing
Performance Testing
Extent to which a system can be expected to perform its intended function with required precision is
-----------------------------.
The management of company X had decided to go in for reengineering of the application syst
The company aims to have benefit worth $100,000 per year from the second year from now. T
A. Reliability
company X believes in a 20% interest per annum as a reasonable return on investment. What i
B. Correctness
present of value of money?
C. Efficiency
Methods for determining the current performance, accuracy or efficiency of a product for the
purpose of measuring current performance or measuring future or past variances from current
performance is ----------------------------------.
A.
B.
C.
D.
Performance Testing
Statistical Process Control
Benchmarking
Quality Control
The intent of quality control check list should be to improve the quality of the product being
controlled by investigative means
Deming's cycle is -----------------------------------------.

Significant risks demand more control than insignificant risks.
A.
B.
C.
D.
Act, Do, Check, Plan

Plan, Do, Check, Act
Plan, Act, Check,Do
Plan, Do, Act, Check
National Quality Award category does not include -----------------------------.

ISO 9000 consists of specifying processes, clauses, durations, number of audits.
Information and analysis
A. True
Customer and market focus
B. False
Process management
Strategic Planning
Tactical Quality Planning
- 55 -
Production flexibility is not an important condition for the The

just-in-time
QA Manager
technique.
found lot of complaints/problems received from the customers/users about a
application system run in the company. What should be done for a short term solution to impr
A. True
the quality of the system?
B. False
Increase software testing
Establishing a corporate vision is the responsibility of -----------------------------------.
Initiate a customer sign-off procedure
Conduct a Customer Survey and analyse customer feedback and take corrective actions
A. Quality Assurance Function
Initiate Code Inspections
B. Business Development Function
Demonstrate your function is meeting specifications
C. Corporate Planning Function
D. Senior Corporate Management
The most effective technique in encouraging participation of attendees at meetings is
------------------------------------.
A. Role playing and requesting suggestions
B. Having the moderator play the devil's advocate
C. Requiring participation
Brainstorming can be used to --------------------------------------.
A.
B.
C.
D.
E.
Identify problems for a team to work on

Identify what data to collect at any step
Identify possible causes
Generate potential solutions
All of the above
Pareto diagrams are simple bar graphs that focus attention on the factors that are not most
significant to a problem.
A. True
B. False
The review types do not include:
A.
B.
C.
D.
E.
Walkthroughs
Inspections
Audits
Check point reviews
None of the above
A product development has taken 30 person months for analysis, 35 person months for design, 50
person months for construction, and 40 person months for testing.
15 person months were spent on reviews, walkthroughs, inspections and project management. Total
number of lines produced was 85000.
The initial estimate for the project was 20 person years for developing 100,000 lines of code.
The difference between estimated productivity and actual productivity is:
A.
B.
C.
D.
0
5
70
15,000
- 56 -

ii. Linking the following of standards to
the individuals performance appraisal.
iii.
Involve your people
(the people who will be using
the standard) in the
development of the standard.
iv. Show them the standard and ask them
to follow it
Objective-Paper-6
1. If a bar chart is seen arranged in the
descending order of frequencies, then you are
seeing a
i. Pareto Chart
ii. Bar Chart
iii. Histogram
iv. Control Chart
v. Flow Chart
vi. Run Chart
2. Quality is an attribute of
i. Product
ii. Process
iii. Standard
iv. Policy
3.
4.
Total Quality Management is more about

Quality of Management than about
Management of Quality. TRUE/FALSE.
As a Quality Assurance professional,
which of the following skills do you feel is
the most important for your profession
i. Communication, written and oral
ii. Measurement
iii. Tools, techniques and methodologies
iv. Combination of any of the above two
v. None of the above
5.
Your manager asks you to come up with a

standard. The order in which you will
accomplish it is
i. Standard, Process and then, Policy
ii. Policy, Standard and then, Process
iii. Process, Standard and then, Policy
iv. Policy, Process and then, Standard
6.
You are asked to implement a Standard as

the Quality Manager.
(i.e. You are made responsible to ensure
those standards are followed by the
team).
Then which of the following will you do,
i.
Show a circular from
the Top Management, saying
that the Standard has to be
followed.
7.
The Malcolm Balridge Award came into

effect with rule 100-107 and is named
after Malcolm Balridge, who was the US
Secretary of Defence. TRUE/FALSE
8.
The evaluation criteria for the Malcolm

Balridge National Quality Award are
i. Approach
ii. Deployment
iii. Results
iv. All the above
9.
Pareto Chart is also referred to as 80-20

rule. TRUE/FALSE

i. 20% of frequencies are due to 80% of
the Causes
ii. 80% of the frequencies are due to
20% of the Cause
11. The purpose of Risk Management in a
project is to
i.
Eliminate Risks
ii.
Minimize Risks
iii.
Avoid risks
iv.
Anticipate the risks
involved, analyze them and
plan for suitable action as and
when the risk happens
12. Championing Quality is the job of
i. Senior Management
ii. Junior Management
iii. QA Manager
iv. None of the above
happen is
i. Commitment from the Quality
Assurance Manager
- 57 -

ii. Mature understanding by all the
employees
iii. Commitment from Management
iv. Quality Policy
19. The most common reason for the presence

of a large number of bugs in a software
product is,
i. Incompetence of the developer
ii. Incompetence of the tester
iii. Bad requirements
iv. Wrong use of tools and techniques
14. Which, of the four given below, is not one

of DR Edward Demings 14 Quality
Principles ?
i. Give adequate training
ii. Have a number of numerical goals set
iii. Work as one team. (Sink differences)
iv.
Senior Management
must push all other points
constantly and consistently
15. According to Dr. Ishikawa, the term
Strive for Zero Defects helps the staff
to achieve it.
TRUE/FALSE
20. Which of the CMM levels implies a defined

process,
i. Level One
ii. Level Two
iii. Level Three
iv. Level Four
v. Level Five
16. You are a Quality Assurance professional.

You have been asked to address a problem,
where the customer is reporting a lot of
bugs. You will
i.
Initiate more
Reviews, Walk-through and
Inspections
ii.
Attach the number
of bugs reported on a
product to the concerned
developers performance
appraisal
iii.
Recommend that
more time be spent on system
testing
iv.
Do a root cause
analysis of the bugs and try
to prevent them from
occurring again
17. An Error once corrected, will not occur
again. This applies to software also.
TRUE/FALSE
18. Prototyping is done
i. Because the software analyst feels
good doing it
ii. It makes the development work easier
iii. To get a better understanding of the
requirements
iv. It can be used later for automation
- 58 -
Objective-Paper-7
1.
As a Quality Assurance professional, you

will be doing
i.
Reviews, Walkthroughs , and inspections
ii.
Unit Testing
iii.
Statistical Process
Control
iv.
Identify the weak
areas in a SDLC, take
corrective action, so as to
ensure it does not occur again
2.
Quality Analysts are involved with

i. Defect Detection
ii. Correction
iii. Defect Prevention
iv. Protection
vi. Ensuring that all the processes are
followed, by conducting periodic checks
3.
it
You will change a security password,

i. When you suspect it has been leaked
ii. When someone else comes to know of
iii. On a regular and periodic basis
iv. All the above
4.
You can improve the Quality of a process

by
i. Making large improvements, in a few
areas
ii. Making small improvements, in many
areas
iii. Implementing tools, techniques and
methodologies
iv. Spreading awareness about Quality
5.
Trying to improve the Quality of a product

developed, by improving the Quality of the
various steps (procedures) involved in its
development is
i. TQM (Total Quality Management)
ii. SPC (Statistical Process Control)
iii. QFD(Quality Function Deployment)
iv. Non of the above
6.
In Statistics, Mean, Median and Mode

are measures of
- 59 -
i.
ii.
iii.
iv.
Central Tendency
Variance
Deviation (Standard Deviation)
Dispersion

iii.
You do not identify

any defects in your product
iv.
The process, itself,
can gather data about its
effectiveness, which can, in
turn, be used to continually
improve itself
7.
The Corporate Vision

i. Outlines how to achieve the goals for
the company
ii. Tells the direction in which the
company will be moving, in the future
iii. Sets the goal to be achieved, in the
future
iv. Informs what is to be achieved
8.
A Run Chart can be used to identify the

cause of defects. TRUE/FALSE
9.
Cost of Quality is computed to show how

much money has been spent on quality.
TRUE/FALSE
13. Which of the following is NOT a

characteristic of a Service Level
Agreement ?
i. It defines the obligations of the
services/product provider towards the
customer
ii. It has terms for maintenance of the
product/service
iii. It does not mention the obligation of
the customer
10. To complete your tasks/job(workproduct), when you are going through a

document and adopting the steps detailed
in it, in a sequential manner, you are
following a
i. Workbench
ii. Flowchart
iii. Process
iv. Procedure
14. You have an agreement to assist your

customer, in the data collection and input
to the product you have delivered to him.
So you are having a
i. Service Contract
ii. Maintenance Contract
iii. Fixed Fee + Number of Hours worked
11. A Baseline is,

i.
A measure of the
current position of your
project/product
ii.
Measure of the
present position of your
project/product compared to
a previous state
iii.
A measure of the
project/product compared
against a future (estimated)
state
iv.
A measure of your
product compared to an
existing industry standard.
12. You have a good process in place, if
i.
The product defects
are identified and corrected
ii.
You do not find any
defects in your process
- 60 -
15. SPC or Statistical Process Control, is

i.
Using statistical
tools, techniques and
methodologies, to monitor
projects
ii.
Controlling a process,
using statistical techniques.
iii.
Using statistical
techniques and tools, to
identify the reasons for
occurrence of defects and
prevent them from occurring
again
iv.
None of the above
16. A document, detailing how you are going to
achieve the goals of your company, using
your companys Quality processes and
procedures, is a
i. Strategic Quality Plan
ii. Quality Work Plan
iii. Corporate Vision Statement
17. Risk = Probability * Loss.
You will reduce the probability of loss by
i. Reducing the impact of the loss
ii. Reducing the quantum (amount) that
will be lost
iii. Identifying the causes, due to which
the loss may have occur and prevent them
18. Match the following
(Definition of each given below was provided
to map with.)
i. Empowerment
ii. Process
iii. Quality Control
iv. Benchmarking
v. Total Quality Management
vi. Statistical Quality Control
19. Benchmarking is
i.
A measure of the
current position of your
project/product
ii.
Measure of the
- 61 -
project/product compared to
a previous state
iii.
A measure of the
project/product compared
against a future (estimated)
state
iv.
A measure of your
product compared to an
existing industry standard.
The CQA is not very sure about the wordings

of the answer.
But is sure that the question expects you to
know the definition of TQM
1. Total Quality Management is
i.
Managing Quality,
totally
ii.
Totally Managing
Quality
iii.
A commitment from
management, to ensure to
work in a way, by which
everyone is responsible for
delivering a quality output
iv.
None of the above
But sure that the question expects you to
know the definition of SQC
2. Statistical Quality Control is
i.
A Testing technique
ii.
Control of Quality,
using statistical techniques
iii.
A method/technique,
in which statistical
conclusions are used, in the
process of defect detection
iv.
None of the above
- 62 -
Objective-Paper-8
b) Level 2
c) Level 3
d) Level 4
e) Level 5
1. TQM means quality of management

rather than management of quality
True/False
2. The moderator of an inspection
activity :
a) is a team member
b) knows the product being inspected
thoroughly
c) is an invisible leader
d) is the author of the product being
inspected
3. Given the following costs :
Training: $1000
Coding : $1000
Analysis : $1000
Testing : $1000
Design : $1000
Rework: $1000
The cost of quality is :
a) $3000
b) $4000
c) $5000
d) $6000
4. The following is not a preventive
cost :
a) Field highlighting
b) Limit checks
c) Password
d) Check digits
5. The following is not a corrective cost
:
a) Default option
b) Field highlighting
c) Hash total
6. If a company has its procedures
documented and stable, it has the
following level :
a) Level 1
- 63 -
7. If a company establishes its plan and

commitment to quality, it has a
level of :
a) Initial
b) Repeatable
c) Defined
d) Managed
8. The statement of an organization's
commitment to quality is a:
a) Policy
b) Vision
c) Mission
d) Goal
9. The activity which includes
confirming understanding,
brainstorming and
testing ideas is a :
a) Code walkthru
b) Inspection
c) Review
d) Structured walkthru
10. The following can be considered to
measure quality :
a) Customer satisfaction
b) Defects
c) Rework
d) All of the above
* This question was asked in the
both the papers
11. Malcolm Baldrige award was named
by a public law after Malcolm
Baldrige who was the secretary of
Defense
True/False
- 64 -

11) In conflict resolution symptoms cannot be
dealt with. Only _________ can be dealt.
a)
Conflict
b)
Problem
c)
Complaint
12) Skill Conformity behavior can be used to
change behavior using ____________.
a) Psychology
b) Group Dynamics
c) Management techniques
d) Supervisory skill.
Objective-Paper-9
1) What is the maximum amount of time that
you can take to resolve a complaint?
a) 3 minutes
b) 4 minutes
c) 5 minutes
2) The four general skills in Human resource
Principles are Motivation.
______________________,
_________________ and __________________
13) Non conformity to expected group standard

could be dealt with __________ attitude.
a) Managerial
b) Supervisory
c) Friendly
3) Your Image is how people _______________

you
a) Rate
b) Perceive
c) See
4) The three major skills in the HRP skill area
are marketing through personal Image,
__________________________ and
________________
5) The Management consultant who has
suggested the 6 basic attributes of an executive
image
a) James Malcolm
b) James Baehler
c) John Mathew
6) Six attributes of an executive image are being
Purposeful, Competent, _______________,
_____________, ____________________ and
_________________.
7) An executive looks at issues as
a) Problems
b) Challenges
c) Obstacles
8) An executive with analytical skill does not
accept generalities.
True /False
9) Quality promotes turning problems into
a) Challenges
b) Opportunities
10) Even if it is not a reasonable complaint take
an action on that complaint.
True/False
- 65 -

A) Requirements Are Met.
B) Product Quality Is Assured
C) Defects Have Been Prevented
From Occurring
Objective-Paper-10
QUIZ on KNOWLEDGE DOMAIN 1
7. Quality Control focuses on

-------------------------------------------.
A) Inspections
B) Testing
C) Removal of Defects
D) All Of The Above
E) None Of The Above
1. The Two Definitions Of Quality Are:
Quality Means
Meeting Requirements
Quality Means Fit

for Use.
Of The Two Definitions of Quality,
Fit For Use Is the Most Important
Definition.
A) True
B) False
2. Producer Views Quality is meeting
--------------------------------------.
A) Whether the Product or Service
Does What the Customer
Needs
B) Product Has Zero Defects
C) Producers Requirements or
Specifications
D) Conformance to Requirements
3.
8. Quality Control Is the Responsibility of

the Organizational Unit Producing the
Product.
A) True
B) False
9. Quality Assurance Is A Function
Responsible For
--------------------------------.
A) Controlling Quality
B) Managing Quality
C) Inspections
D) Removal of Defects
10. Quality Assurance Is A Catalytic
Function Which Should Encourage
Quality Attitudes And Discipline On The
Part Of Management And Workers.
A) True
B) False
The producer gap--- is the difference

between what is specified (the
documented requirements and internal
standards) vs. what is delivered (what is
actually built) where as the ---customer
gap-------- is the difference between
what the producer actually delivered vs.
what the customer wanted.
4. Joint Application Development (JAD)

methodology & customer surveys does
not really help to close the customer gap
1. True
2. False
5. Mc Donalds effect can be achieved
by:
1. Closing customer and producer
gap, thereby delivering the
prodcut which customer wants
2. By closing the customer gap
3. By closing the producer gap
4. None of the above
11. As a Quality Assurance professional,

you will be doing
1. Reviews, Walk-throughs , and
inspections
2. Unit Testing
3. Statistical Process Control
4. Identify the weak areas in a SDLC,
take corrective action, so as to
ensure it does not occur again
12. Benchmarking is
a) A measure of the current position of
your project/product
b) Measure of the present position of your
project/product compared to a previous
state
c) A measure of the present position of
your project/product compared against a
future (estimated) state
d) A measure of your product compared to
an existing industry standard.
6. Quality Control Is Defined As The

Processes And Methods Used To
Monitor Work And Observe Whether
---------------------.
- 66 -

13. Quality Control Is Designed Primarily To
Detect And Correct Defects, While
Quality Assurance Is Oriented Towards
Preventing Defects From Occurring.
A) True
B) False
14. Quality Control Should Be Performed By

The Group Responsible For The
----------------.
A) Quality Management
B) Development of the Product
15. The Quality Manager Will Find It Difficult
To Effectively Implement The Qai
Quality Improvement Process, Unless
His Organisation Is Willing To Accept
The Quality Principles As
---------------------------.
A) The Organizations Policy
B) A Challenge
C) The Organizations Objectives
D) A Management Philosophy
19. The Word Management In Quality

Assurance Describes Many Different
Functions, Encompassing
A) Policy Management
B) Human Resources Management,
Safety Control
C) Component, Control,
Management of Other
Resources and Daily
Schedules.
D) All Of The Above
Rework - $ 700
Code review
- $ 500
Review of User Documents
- $ 600
Continuing Edn. Programs. - $ 800
Design - $ 400
16. Acceptable Quality Level Is To Accept

Some Level Of Defects As Normal And
Acceptable, As Many Believe That
Defect Free Information Technology
Products Are Not Practical Or
Economical.
A) True
B) False

f.
$1400
g.
$1900
h.
$2400
i.
$2600
j.
$4000
17. The Concept Of Zero Defects Does Not

Work, Because -----------------------A) It Is A Buzz Word
B) Workers Are Treated As
Machines and Their
Humanity Is Ignored
C) It Is Used As Another Term for
Commanding and Forcing
Workers to Start A
Campaign for Which They
Have Very Little Enthusiasm
D) All Of The Above
18. The control in quality control means
defining
a) Objectives of the job
b) Developing and carrying out a
plan to meet the objectives
c) Checking to determine if the
anticipated results are
achieved
d) All of the above
21. The Management Cycle, As Per The

--------------------------, Comprises Of Plan,
Do, Check And Act.
A) QAIs Quality Improvement
Model
B) ISO 9000
C) SEI Model
happen is
v. Commitment from the Quality
Assurance Manager
vi. Mature understanding by all the
employees
vii. Commitment from Management
viii. Quality Policy
23. The organization will foster
atmosphere of creativity. Is it a
m) Vision
n) Mission
o) Policy
p) Goal
q) Value
r) None of the above
- 67 -
an
24. According To Edward Deming, One Of

The Quality Principles Is Create
----------------------------------------------- In
The Company, By Innovating New
Approaches And Putting Resources Into
Research, Education And Maintenance.
A) Better Atmosphere
B) Consistency of Purpose
C) A Work Culture
b)
c)
d)
25. According To Edward Deming, One Of
The Quality Principles Is: Eliminate
A) Numerical Goals
B) Slogans
C) Pictures & Posters.
D) All Of The Above
e)
f)
26. Edward Deming believed that the 14
quality principles should be used
________ to make quality happen:
a. one-after-the-other
b. as per the organization needs
c. as per the customer needs
d. concurrently
g)
h)
27. The Juran Trilogy is also known as
_____________
i)
28. The Juran Trilogy is
a. Quality control, quality
improvement, Quality
Deployment
b. Quality assurance, Quality
Improvement, Quality
Deployment
c. Quality assurance, Quality
improvement, Quality
Deployment
d. Quality planning, Quality
Control, Quality improvement
j)
k)
29. Which, of the four given below, is not

one of Dr. Edward Demings 14 Quality
Principles?
a) Give adequate training
b) Have a number of numerical goals set
c) Work as one team. (Sink differences)
d) Senior Management must push all other
points constantly and consistently
intended function with required

precision:_reliability_____
The extent to which a program
satisfies its specifications and
fulfills the users mission and
goals:__correctness____
The effort required for learning,
operating, preparing input, and
interpreting output of a
program:__usability___
The amount of computing
resources and code required by
a program to perform a
function:__efficiency__
The extent to which access to
software or data by
unauthorized persons can be
controlled:__integrity__
The effort required for locating
and fixing an error in an
operational
program:_maintainibility
The effort required for testing a
program to ensure it performs
its intended
function:_testability_
The effort required for modifying
an operational
program:__flexibility
The effort required for
transferring a program from one
hardware configuration and /or
software system environment to
another:__portability_____
The extent to which a program
can be used in other
application-related to packaging
and scope of the functions that
the program
performs:__reusability
The effort required to couple
one system with
another:__interoperability
31. Quality is frequently associated with

cost, meaning that high quality is
synonymous with high cost.
A. True
B. False
32. Accomplishing quality requires a
thought revolution by management was
said by
a.
Dr. Ishikawa
b.
Dr. W. Edward
Deming
30. Provide attributes for each of their

definitions:
a) The extent to which a program
can be expected to perform its
- 68 -

c.
d.
33. Deming wheel is
a)
Plan
b)
Act
c)
Do
d)
Check
Dr. Joseph Juran

Philip Crosby
40. Statements related to QC are:

a.
relates to a specific
product or service
b.
management
responsibility, frequently
performed by a staff
function
c.
identifies defects for
the primary purpose of
correcting defects
d.
sets up
measurement programs to
evaluate processes
Act, Do, Check,

Plan, Do, Check,
Plan, Act, Check,
Plan, Do, Act,
34. Quality is an attribute of ____________

or ______________, while productivity
is an attribute of ________
a.
Process
b.
Product
c.
Service
41. Statements related to QA are:

a.
sometimes called
quality control over quality
control because it evaluates
whether quality control is
working
b.
the responsibility of
the worker
c.
verifies whether
particular attributes exist, or
do not exist, in a specific
product or service
d.
helps establish
processes
35. Preventive costs are

a.
Planning quality
improvement
b.
Quality training
c.
Reviews
d.
Testing
36. Cost of Quality (COQ) includes
a) Preventive, appraisal &
failure
b) Preventive, detective &
control
c) Process, control & preventive
42. QA is a staff function
A. True B. False
43. Defects are typically less expensive to

correct in the production environment
than in earlier stages. A. True B. False
37. Appraisal costs are

a.
Quality audits
b.
Preparation for
reviews
c.
Inspections
d.
Installing a planning
database
44. A search for the best practices or

competitive practices that will help
define superior performance of a
product, service, or support process is
called as
a. Performance Testing
b. Statistical Process
Control
c. Benchmarking
d. Quality Control
e. Baselining
38. Failure Costs are

a.
Installing a planning
database
b.
Reruns
c.
Overtime
d.
Rework after to
IQA/EQA
45. ------------------ Is the set of activities that

is performed to produce a product.
39. The three COQ categories (Preventive,

Appraisal & Failure) are sometimes
called the cost of nonconformance
A.
True
B.
False
- 69 -
11. Please use our model question

papers for Guidance only and
read them but dont depend
ONLY on them
12. Our Descriptive papers are really
very good enough to get
thoughts for the answers for
different scenarios
13. Read read read read CBOK
thoroughly and understand it
Objective-Paper-11
(Questions from CSQA conducted on
16-Mar-2002 at Fort Lauderdale, FL,
USA)
Some Comments:
1. In this exam all questions are
from CBOK.
2. For us more questions came
from CBOK on definitions,
examples and theory
3. No descriptive question came on
Testing chapter (Generally we
will get more questions on this
chapter)
4. For us no of questions given as
follows in different papers:
a. Paper 1
- 48
Questions (Time 45 Min)
b. Paper 2
- 09
c. Paper 3
- 49
d. Paper 4
- 11
5. Time was not at all sufficient, we
had to really very very fast to
complete the answers
6. No breaking of marks was
provided in the descriptive paper
for different questions
7. Only one answer for objective
questions
8. We need to write the exam with
#2 pencil only (you can use a
mechanical pencil if examination
instructor allows you to do that,
for us he allowed to use the
mechanical pencil)
9. Please practice writing with
pencil
10. Answer at least one set of
descriptive question paper on
your own with full answers
before going to the exam. This
will really help you
The following are some questions

that we remember after coming
from the exam. Sentence formation
may not be same as in the exam. For
descriptive questions we have given
only the extract of the questions (not
full question)
Objective Questions

iii.
20% of
frequencies are due to 80%
of the Causes
iv.
80% of the
frequencies are due to 20%
of the Cause
v.
----vi.
----2. Championing Quality is the job
of
v.
Senior
Management
vi.
Junior
Management
vii.
QA Manager
viii.
None of the above
Rework - $ 1000
Code review
- $ 1000
Testing - $1000
- 70 -
Training - $ 1000
Design - $ 1000
G.
H.
I.
J.

k. $1000
l. $2000
m. $3000
n. $4000
o. $5000
4. The first stage in the software life
cycle where test data is
generated is
e. Planning stage
f. Requirement Analysis
g. Design
h. Construction
5. Baselines
measure
______________________
change.
k) Situation prior to
l) Expectation of benefits of
m) Effects of
n) Desirability of
o) None of the above
the
Up to middle management
Only workers
All employees
Employees in Production
Department
9. The expenditure for developing

an s/w system will cost the
$10,000. To find out the cost
benefit analysis with money
value today what you will do.
a) Pareto analysis
b) Present value of money
c) Flow chart
d)
10. Toyota adopted a technique and
which became a most famous
one later:
6. What type of control is a job

accounting log?
a) QA
b) QC
c) Review
d) Data Collection
7. On a random basis application
systems are audited after
implementation to determine
whether or not the system met
standards. This is an example of
f) Detective control
g) Quality control
h) Quality Assurance
i) Corrective control
8. Total Quality Management
involves ----------------------- in an
organization.
A) Tools acquisition
techniques
B) JIT technique
C) Work bench Technique
D)
11. Test types include
a) Unit, integression, system,
independent, acceptance
b)
c)
d)
12. Six
sigma
quality,
when
expressed as defects per million
parts represents:
g) 3.4 defects per 1000 parts
h) 3.4 defects per 100000 parts
i) 3.4 defects per 1000000 parts
j) 3.4 defects per 10000000 parts
13. An example of deployment of a
quality approach is
F. Top Management
- 71 -
(f) The degree to which the

approach embodies effective
evaluation / improvement
cycles
(g) The appropriate and effective
application to all product and
service characteristics
(h) The effectiveness of the use
of tools, techniques and
methods
(i) The contribution of outcomes
and
effects
to
quality
improvement
(j) The
significance
of
improvement
to
the
company's business
l)
m)
n)
o)
p)
q)
14. Function Point is not a measure

of
Effort
Complexity
Usability
All of the above
Size
None of the above
15. Normal variance in the operation
of processes is due to
f) Assignable causes
g) Random causes
h) Common causes
i) Uncommon causes
16. As a Quality Assurance

professional, which of the
following skills do you feel is the
most important for your
profession
vi. Communication, written and oral
vii. Measurement
viii. Tools, techniques and
methodologies
ix. Combination of any of the above
two
x. None of the above
vi.
vii.
viii.
Minimize Risks
Avoid risks
Anticipate the
risks involved, analyze
them and plan for
suitable action as and
when the risk happens
18. You will change a security

password,
v. When you suspect it has been
leaked
vi. When someone else comes to
know of it
vii. On a regular and periodic basis
viii. All the above
19. You can improve the Quality of a
process by
v. Making large improvements, in a
few areas
vi. Making small improvements, in
many areas
vii. Implementing tools, techniques
and methodologies
viii. Spreading awareness about
Quality
20. In Statistics, Mean, Median
and Mode are measures of
v. Central Tendency
vi. Variance
vii. Deviation (Standard Deviation)
viii. Dispersion
21. Measure is a single attribute of
quality (True/False)
22. Unit testing is associated with
a. Regression test
b. Black box test
c. White box test
d. Inspections
23. Which language is considered as
the standard language for all
web page applications?
a. JAVA
b. COBOL
c. XML
d. C++
17. The purpose of Risk

Management in a project is to
v.
Eliminate Risks
- 72 -
24. In web based systems these

systems will be customized to
suit to different environments
even though this is not in the
requirements (True / False)
25. An organization took 3 years to
reach from Level 1 to Level 3. It
is very difficult to reach the Level
5 (True/False)
26. In Workbench model where
Tools can be applied
a. At Plan & Do
b. At Plan
c. At Do
d. ----27. What is e is e-Commerce?
a. Electrical
b. Electronic
c. Engineering
d. Economical
28. What is the Diagram shown
below?
E
A
D
C
B
a.
b.
c.
d.
Histogram
Pie Chart
Bar Chart
Check Sheet
- 73 -

1.20% Of organisation's customers account for
80% of its revenue.
2.20% Of organisation's products produce 80%
of profits.
3.80% of customers' complaints by volume are
20% of problems.
Objective-Paper-12
(List of 165 questions)
1. Pareto chart is also known as 80 - 20 rule T/F
2. What does 80 - 20 rule mean?
18.Use of pareto analysis is one of the most

powerful quality tools. T/F
3. Pareto chart is aimed at -
19.Steps followed in preparing a pareto analysis

are
A)name the events that will be analysed.
B)count the named incidences.
C)rank the counts of frequency by a barchart.
D)validate reasonableness of the pareto analysis.
4. Pareto concept was developed by A) Taiichi ohno

B) Edward Deming
C) Malcolm Baldrige
D) Joseph Juran
E) Pareto ans
20. Validating reasonableness of analysis means

Checking whether 20% of the defects account
for 80% of the total frequency.
5. Joseph juran identified that magnitude of

wealth was controlled by small percent of
people. T/F
6. What is pareto concept?
21. Very few individuals can differentiate

between QC and QA T/F ?
7. What is the objective of pareto chart?
22. Most QA groups infact practice QC. T/F
8. What are the steps involved in using pareto

chart?
23. Between QA & QC latter is most important.

T/F
9. Pareto chart can be used by any area in

information systems T/F
24. Define Quality
10.Analysis of the problem does not require

more time as the problem area is identified. T/F
25. Quality is an attribute of a ______________.

A product something ____________.
11.Documenting can be automated or done

manually. T/F
26. Differentiate between process and artistic

endeavors.
12.Documenting has to be automated T/F
27. Quality Assurance is an activity which

verifies whether or not the product produced
meets standards. T/F
13.Documenting has to be done on continuous

basis T/F
14. Elimination process is used in reducing
problems T/F
28. QA is an activity which establishes and

evaluates process which produce the products.
T/F
15. Pareto chart analysis continues until the

process becomes defect free. T/F
29. If there is no process there is no role for QA.

T/F
16.In pareto analysios causes are ranked by

frequency. T/F
30. QA would determine
17.What are the intrepretations of 80 - 20

rule/pareto analysis?
a. need for, acquire or help install system

develop methodologies
b. estimation process
c. system maintenance process
- 74 -

d. all of the above
31. Process once installed ____________ would
measure them
find weaknesses in the
____________ and then __________ those
weaknesses
and
to
_____________,
____________ process.
32. It is possible to have _____________ without
QA.
38. Quality Assurance would determine the need

for
A) Acquire or help install system development
Methodologies.
B) estimation processes
C) system maintenance process
D) All the above
39. Quality control relates to/concerned with a
specific product or service (TRUE/FALSE)
40. Quality Assurance would measure the
process to find weakness in the processed then
correct those weakness to continually improve
the process. (T/F)
33. Define QA and QC.

34. Group the following as QA or QC:
a. It relates to specific product or service
b. It requires whether specific attributes are in or
in, a specific product.
c. It identifies defects for the primary purpose
correcting defects.
d. It is the responsibility of the worker
e. It helps establish processes
f. it sets up measurement programs to evaluate
processes
g. it identifies weaknesses in process and
improves the
h. it is a management responsibility frequently
performed by a staff function
i. ______ evaluates whether or not _______ is
working the primary purpose of determining
whether or not t
is a weakness in the process
j. it is concerned with specific product.
k. it is concerned with all of the products that
will
be produced by a process
l. it some times called __________ over _______
because it evaluates whether ___________ is
working
m. __________ personnel should not ever
perform ______
unless doing it to validate ___________is
working.
35 - A Differentiating quality control from
quality assurance
36. Quality Control is an activity which verifies
whether or not the product produced meets
standards (TRUE/FALSE)
37. Quality Assurance is an activity which
establishes and evaluates the processes which
produce the products ( T/F)
- 75 -
41. Quality control verifies whether specific

attribute(s) are in or not in a specific product or
service.(T/F)
42. Quality Assurance evaluates whether or not
quality control is working for the primary
purpose of determining whether or not there is a
weakness in the process (T/F)
43. Quality assurance is always called quality
control over quality control because it evaluates
whether quality control is working (T/F)
44. Quality Assurance is concerned with all of
the products that will ever be produced by a
process. ( T/F)
45. Quality assurance personnel should not ever
perform quality control unless doing ti to
validate quality
control is working. (T/F)
46. Define Quality Assurance:
47. Define Quality Control:
48. What does quality mean?
49 . Between quality control and quality
assurance, quality control is the most important.
T/F
50. Quality is an attribute of the product or a
service. T/F
51.
Quality
is
________________
achieved
52. What is quality control?
through

53. What is quality assurance?
54. QA determines need to acquire or help install
system development methodologies, estimation
processes, system maintenance processes etc.
T/F
63. Internal auditors normally coordinate their

activities and work in conjunction with the
organizations' firm of external auditors (T/F)
64. What is auditing?
55. It is possible to have QC without QA T/F
65. Define internal auditing?
56. Differentiate between quality control and

quality assurance.
66.Internal auditing is -
* 1. Relates to specific product Helps establish

processes
* Or service Concerned with all
* Products.
* 2. Verifies presence ofspecific Sets up
measurement
programs
* Attributes in product/ To evaluate processes.
* Service
*
* 3. Identifies defects for Identifies weaknesses
in
* Correcting them. processes and improves
them.
* Evaluates whether QC is
* working to determine
* weakness of product.
* 4. Responsibility of worker Responsibility of
* Management.
*
* QA is called quality control
* over quality control.
* Validates quality control.
*
57. Define quality assurance?
58.Both QA and QC are required to make quality
happen T/F
59. Define internal auditing:
60. Quality assurance is that activity within
information systems charged with implementing
the quality policy through developing and
improving processes. (T/F)
61. Both internal auditing and quality assurance
are professions. (T/F)
62. Internal auditors must have knowledge of the
Standards for the Professional Practice of
internal auditing and are required to comply with
those standards in the performance of their work.
(T/F)
- 76 -
A) An independent appraisal activity within

organization.
B) Reviews operations.
C) service to management.
67. Define quality assurance?
A) activity within information system.
B) implementing quality policy.
C) through developing and improving process.
D) leadership position.
E) emphasizes strong interpersonal activities.
68. Both internal auditing & quality assurance
are professions
T/F Ans: T
69. Criteria of profession * a) code of ethics
* b) statement of responsibilities
* c) program of continuing education
* d) common body of knowledge
* e) certification program
*
70. Difference between auditing and QA lies in
statement of responsibilities and CBOK T/F
71. Internal auditor involves in the developing of
standards. T/F
72. Internal auditor evaluates QA principles of
the company. T/F ANS
73. Internal auditor evaluates interaction of all
company groups to meeting objectives. T/F
74.Types of auditing are Financial auditing
operational auditing
Program auditing
75.Main role of QA is to identify and report
problems and QA should have a positive role.
T/F
76.Role of QA is to find and implement
solutions for problems and has a positive role.
T/F
77.Responsibility of internal auditors are -

78.Skills of internal auditors -
83.It is possible to have quality assurance

without quality control
a) Knowledge of standards for their practice and

to comply
with those standards.
84.Quality control relates specific product or

service T/F
b) Review means of safeguarding assets and

verify existence
of assets.
85.QA is called QC over QC T/F
c) Verify compliance of corporate policies,

plans,
procedures, and applicable laws and regulations.
87. AQL means 1. Audit quality level

2. Audit quantity level
3. Accepted quality level
18. Management must support zero defects T/F
d) Co-ordinate and work in conjunction with

external
auditors.
e) Communicate directly with senior corporate
officers and
Board of Directors.
79.Activities of QA 1.Develop
information
system
policies,
procedures and
standards.
2.Acquire
and
implement
tools
and
methodologies.
3.Market/create awareness programs/concepts.
4.Measure quality.
5.Defect analysis.
6.Statistical process control.
80. Quality means meeting requirements,
meeting customer needs and a defect free
product
(a) Customers view point (b) Producers view
point
(c) a and b
81. Services are a form of product T/F
82. Quality is achieved through process T/F
83. Artists create products which involves
process T/F
84.Activity which establishes and evaluates the
process which produce the product
a)QA b)QC c)a and b
82.QA would determine the need for
1. Acquire or help install system development
methodologies
2. Estimation Process
3. System maintenance process
a) 1 & 2 b) 1 &3 c)123
- 77 -
86. Judgement is an audit function T ?f
88. Deficiencies of AQL are 1. Undermines the concept of quality

2. Does not aim at eradicating the cause of
defects
From the processes.
3. 1 & 2
4. None of the above.
89. Non conformance must be detected as early
as possible
measured. T/F
90. High defect prone products and processes are
identified
testing the product after all processes are over. T/
F
91. 80% Of all defects are attributable to
incorrect ineffective processes. T/
92. _____________ is responsible for processes
and must accept the responsibility for
nonconformance at least to 80% attributable to
the processes.
1. QA department
2. QC department
3. Information technology management
93. The concept that is an integral part of
information technology function is 1. Meeting the requirements
2. Producing a quality product
3. Customer's view of quality is the correct view
quality.
94. Probability of being successful is extremely
high, customer's problems are taken as
company's problems.

T/F
sound prevention basis accompanied

continuous quality improvement activities.
(T/F)
95. Quality work can be rewarded. T/F

96. The topics of standards and nonconformance
should discussed in every meeting to improve
quality. T/F
106. Consistency of execution is taken to mean

the existence of defined and
a suitably recorded processes with
delineation of responsibilities
b consistently executing operations
c other factors
97. Quality is a ______________ Responsibility.

1. Staff
2. Line
3. Both
by
clear
107. Evaluations for quality assurance of

products and services depend upon
98. Everyone should be involved in quality

improvement programs. T/F
99. Types of measurement of performance are 1.strategic, statical, operational
2.Strategic, tactical, operational
100. Match:
1. Strategic - a. Operational management
2. Tactical - b. Executive management
3. Operational - c. Middle management
16. Quality assurance is a ____________
function. (line/staff)
101. Quality Assurance Dept should not have
independent reporting line to senior management
and they should report to middle management
for better performance (T/F).
102. Generally the strength of QA dept should be
______________ percent of size of organization.
a. How responsibilities are distributed or

organized or
b. Whether or not the company has a quality
organization or officer
c. None of the above
108. Quality results category examines the
company's quality improvement and quality
levels by themselves and in relation to those of
competitors. (T/F)
109. The number and types of measures for
quality results depend upon factors such as
a the company's size
b types of products and services
c competitive environment
d all the above
110. Quality results evaluations consider whether
or not the measures are sufficient to support
overall improvement and to establish clear
quality levels and comparisons. (T/F)
a) 1 to 2
b) 3 to 6
c) 10 to 20
d) 70 to 80
103.. Evaluations of planning are based upon the
thoroughness and effectiveness of processes
including the information used. (T/F)
104. Evaluations for strategic quality planning
do not depend upon
a. How planning activities are organized
b. Whether or not the company has a planning
department or officer
c. a & b
105. Quality assurance of products and services
evaluations take into account consistency of
execution of quality operations that incorporate a
- 78 -
111. Methods used to determine whether or not

the process is under control and is helpful in
identifying root cause of process problems which
are causing defects:A) Prioritisation matrix
B) statistical process control
C) pareto chart
D) control charts
112. The method by which product correct is
determined and action is
initiated when non-conformance is detected is:
A) Quality assurance
B) Quality control
C) Auditing
D) None of the above

A) Show a circular from the Top Management,
saying that the Standard has to be followed.
B) Linking the following of standards to the
individuals performance appraisal.
C) Involve your people (the people who will be
using the standard) in the development of the
standard.
D) Show them the standard and ask them to
follow it
113. The order in which measurement types

support an organization as TQM concept is
A) Tactical, strategic, work personnel
B) work personnel, strategic, tactical
C) strategic, tactical, work personnel
D) None of the above
114. On a random basis, sample tests are done by
QA person to determine
whether or not the system met standards. This
activity can be classified as
A) Quality control
B) Quality assurance
C) Judgemental sampling
115. Which is not a good Q. A practice
A) Inspection by leader
B) Peer to Peer Review
116. The causes of frequency is arranged in
pareto chart by
A) ascending order
B) decending order
C) same order
121 You are a Quality Assurance professional.

where the customer is reporting a lot of bugs.
You will
A) Initiate more Reviews, Walk-through and
Inspections
B) Attach the number of bugs reported on a
product
to
the
concerned
developers
performance appraisal
C) Recommend that more time be spent on
system testing
D) Do a root cause analysis of the bugs and try
to prevent them from occurring again
122.As a Quality Assurance professional, you
will be doing
A) Reviews, Walk-throughs , and inspections
B) Unit Testing
C) Statistical Process Control
D) Identify the weak areas in a SDLC, take
corrective action, so as to ensure it does not
occur again
117. Strategic quality plan should be part of

A) Quality Plan
C) Quality charter
D) Overall Business Plan
of the following skills do you feel is the most
A) Communication, written and oral
B) Measurement
C) Tools, techniques and methodologies
D) Combination of any of the above two
E) None of the above
119.Your manager asks you to come up with a
accomplish it is
A) Standard, Process and then, Policy
B) Policy, Standard and then, Process
C) Process, Standard and then, Policy
D) Policy, Process and then, Standard
120. You are asked to implement a Standard as
the Quality Manager. (i.e. You are made
responsible to ensure those standards are
followed by the team). Then which of the
following will you do,
- 79 -
123. Quality Analysts are involved with

A) Defect Detection
B) Correction
C) Defect Prevention
D) Protection
F) Ensuring that all the processes are followed,
by conducting periodic checks
124. A Run Chart can be used to identify the
cause of defects.
A) TRUE
B) FALSE
125. To complete your tasks/job(work-product),
when you are going through a document and
adopting the steps detailed in it, in a sequential
manner, you are following a
A) Workbench
B) Flowchart
C) Process
D) Procedure
126. Quality assurance is a function responsible

for --------------------------------.
A) Controlling quality
B) Managing quality
C) Inspections
D) Removal of defects
127. Quality assurance is a catalytic function
which should encourage quality attitudes and
discipline on the part of management and
workers..
A) true
B) false
128. The word management in quality assurance
describes
many
different
functions,
encompassing
A) Policy management
B) Human resources management,
safety
control
C) Component control and management of other
resources and daily schedules.
D) All of the above
129. In statistical process control, statistics are
used for determining whether the process is
within acceptable variance from standards.
A) True
B) False
133. Statistical methods are used to

---------------------------- and ------------------------problems incurred as a result of operating
processes.
A) Identify, solve
B) Accumulate, analyse
C) Measure, probe into
D) Find, project
134. Pareto chart provides corrective actions for
high frequency causes of problems.
A) true
B) false
135.Pareto
concept
is
merely
an
---------------------------of
the
------------------------ of a problem by type of
cause.
A) Effective method, analysis
B) Accumulation, resultant effect
C) organized ranking,causes
136. The steps involved in developing a pareto
chart are:
A) identify problem area
B) identify and nam,e causes of the problem
C) document the occurrence of the causes of the
problem
D) rank the causes by frequency, using pareto
chart
E) all of the above
F) none of the above
130. Statistical process control help to identify

the ------------------------- of process problems
which are causing defects.
A) Root cause
B) Nature
C) Person/persons involved
D) All of the ab
137. The Quality manager will find it difficult to

effectiviely implement the QAI Quality
Improvement Process, unless his organisation is
willing to accept the Quality principles as a
A) the organisations policy
B) a challenge
C) the corporate vision
D) the organisations goal
E) a management philosophy
F) all of the above
131.Statistical methods are used to differentiate

random variation from ---------------.
A) Standards
B) assignable variation
C) Control limits
D) Specification limits
138. Pareto chart provides corrective action for

high-frequency causes of problems
A) True
B) False
132. Random causes of process problems can be

---------------------- eliminated.
A) Sometimes
B) Never
C) Rarely
D) Always
- 80 -
139. The step-by-step method to ensure that

standards are met is a
A) Procedure
B) Checklist
C) Process
D) Checksheet

140 An activity that verifies compliance with
policies and procedures and ensures that
resources are conserved is
A) an inspection
B) an audit
C) a review
D) an assessment
A) Knowledge of standards for the professional

practice of internal auditing
B) To perform statistical process control
C) To acquire and implement tools
141. Which is rated the number one skill

required for the quality assurance analyst?
A) Reading
B) Oral
C) Writing
D) Arithmetic
A) Find and implement solutions for the

problems
B) measure quality
C) market the awareness of quality concepts
D) identify and report problems
142. Quality Assurance Manager is responsible

for Quality Assurance activity
A) True
B) False
143. Quality assurance is
A) A management responsibility
B) Worker's responsibility
144. The five generally accepted criteria namely
code of ethics, statement of responsibilities,
Program of continuing education, Common body
of knowledge and Certification program are
recognized for
A) A Profession
B) An internal audit
C) Quality assurance
D) All of the above
148. QAI believes that the main role of auditing

is to

of the following skills do you feel is the most
A) Communication, written and oral
B) Measurement
C) Tools, techniques and methodologies
D) Combination of any of the above two
150. Your manager asks you to come up with a
accomplish it is
A) Standard, Process and then, Policy
B) Policy, Standard and then, Process
C) Process, Standard and then, Policy
D) Policy, Process and then, Standard
151. According to Dr. Ishikawa, the term Strive
for Zero Defects helps the staff to achieve it.
A) TRUE
B) FALSE
145. The difference between Internal auditing

and Quality Assurance center heavily around
A) Statement of responsibilities
B) Common body of knowledge
C) Code of ethics
D) A and B
E) A and C
F) A, B and C
146. Internal auditing can get involved in
A) Developing procedures
B) Standards
C) A and B
D) Evaluating the interaction of group
companies
147. Skills to be possessed by internal auditor
but need not by a quality analyst are
- 81 -
152. You are a Quality Assurance professional.

where the customer is reporting a lot of bugs.
You will
A) Initiate more Reviews, Walk-through and
Inspections
B) Attach the number of bugs reported on a
product
to
the
concerned
developers
performance appraisal
C) Recommend that more time be spent on
system testing
D) Do a root cause analysis of the bugs and try
to prevent them from occurring again
153. An example of deployment of a quality
approach is:
A) The degree to which the approach embodies
effective evaluation cycles

B) The effectiveness of the use of tools,
techniques, and methods
C) The contribution of outcomes and effects to
quality improvement
D) The significance of improvement to the
companys business
A) Employees will continue to get better
B) Processes will be improved through a few
large improvements
C) Improved technology will be added to the
process, such as acquiring CASE tools
D) The functionality of the products will be
enhanced
155. Question on definition of 'Quality Policy'
156. Most useful skill of a QA
A) Oral, and written communication
157. What are the 7 quality tools?
158. Aim given to control charts is:
159. Who initiates change in IT process/
methodology:
A) QA Manager
B) IT Manager
160. QA does not have:
A) Code of ethics
B) CBOK
C) Statement of responsibilities
D) Wrong option
161. Cause-and-Effect diagram is - definition.
162. Definition of Pareto concept.
163. Post-implementation review is:
A) Audit
B) Process
C) Quality assurance
D) Quality Control
164. Drawing a sample to make conclusions
about the quality of a program - tech. used:
A) Statistical Sampling
B) Judgemental sampling
1. Histogram
2. Scatter diagram
3. Stratification
4. Check sheet
5. Run Chart
- 82 -
6. Ishikawa Diagram
165. Pareto Analysis
A) A tool to classify possible cause of the
problem
B) Method to seek out most importance cause of
the problem
C) A form to gather and record data in an
organized manner
D) A technique used to divide data into
homogenous groups
E) Plot showing relationship between 2 variables
F) A bar graph to display the frequency of
occurrences of the measure data
G) Statistical technique to monitor the stability
of the process

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c) it is used as another term for commanding

CSQA Raw Question Bank

b) to establish a development process

CSQA Raw Question Bank

43 The steps involved in developing a pareto

CSQA Raw Question Bank

CSQA Raw Question Bank

The effort required for locating and fixing

The contributors to poor quality in an

Achieving quality is easy. True/False

Accomplishing quality requires a thought

Failure to enforce standards as a

a) Lack of involvement by management

According to a quality expert,

To achieve quality (i.e., defect free products

Close cooperation between management and

Quality is not a long-term strategy.

PDCA cycle is developed by

The effort required for modifying an

Briefly explain the critical success factors

Extent to which a program satisfies its specs

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Quality Assurance (QA) and Quality

2) Identify the essential personal

If you make the process consistent, then the

knowledge about his goals

3) Which of the following does not belong

4) Scope of big- Q is,

List few impediments to implementing QC

5) Explain about Philip Crosbys Quality

CSQA Raw Question Bank

6) Explain about Joseph Jurans Quality

6. This individual is responsible for

The Internal Control Officer is

The broader classification of the

7. The Project Manager or COTR is

The individual responsible for

8. The responsibility of the individual

The individual responsible for

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If you head a new organization

12. The ISO 9001:2000 standards are based on

ANSWERS TO OBJECTIVE QUESTIONS

As per ISO protocols, all ISO standards

10. The ISO 9000:1994 family of standards

Describe ISO 9001:2000 Quality

11. Match the items in Tab A with Tab B.

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Ans. Joint technical review

7.Executive Management should develope

1.Give an overview of ISO/IEC 12207 quality

8.As the lowest group to accept the

2.Management commitment is the single

Which is the deliberate effort to praise people

3.Having management commitment does

4.Top down implementation model(waterfall

1. Which is the best source of

5.Commiting to quality management means

CSQA Raw Question Bank

How many steps are to be followed for assessing

2. Employees know what is

2. ___ and _ are the two