Avanade Managed Services

SharePoint Managed Service

SharePoint Managed Service assures the IT and business get the most value from health and stability of SharePoint, helping their investment. Well help you improve
If the core of SharePoint doesnt work, then the fancy bells & whistles arent going to work. I needed someone to focus on the infrastructure. I understood the Avanade work expertise, work ethic and commitment to service, so it was very easy to make the decision in favor of Avanade.
Avanade Financial Services Customer uses Avanade Managed Services for Exchange, SharePoint and Active Directory

performance, functionality and security while

reducing cost and time spent on maintenance.

What this means to your CIO

CIOs are focused on saving money, adding efciency to their organizations and extending the value of their employees. Avanade SharePoint Managed Service can reduce the TCO for SharePoint environments while providing a predictable monthly cost. IT saves money and time on deployment, training and management. CIOs get an SLA on their environment thats supported by a team of experts 24x7 for a fraction of the cost of doing it in-house. Avanades skilled group of experts act as an extension of your IT team, enabling CIOs to reallocate key IT skillsets to gain competitive advantage through improved processes and systems.

governance to get projects into production faster. Leverage Avanade before a migration to collect data on current state and predict storage and performance requirements for the desired state. With Avanade, IT resources lay a strong foundation for their SharePoint collaboration efforts, moving beyond dayto-day, reactive SharePoint tasks to get the most out of their collaboration investment.

ViewX Dashboard

SharePoint Managed Service

Benets to and your company

There are many consultants and ISVs who can build SharePoint applications, but few who are laser focused only on SharePoint infrastructure. With Avanade, IT organizations can take a proactive approach to SharePoint, focusing on development and

SharePoint Managed Service assures the health and stability of SharePoint, helping IT and business get the most value from their investment. We manage environments that are in the cloud, on-premise or a mix of both. Well help you improve performance, functionality and security while reducing cost and time spent on maintenance.

2013 Avanade Inc. All rights reserved.

Avanade Offering Sheet

SharePoint Managed Service

In-depth Monitoring SharePoint monitoring provides superior depth and breadth of management capabilities compared to traditional monitoring software products. Avanade goes beyond the arbitrary vanilla thresholds set by competitor services to select ones that best t our customers individual needs based on company size and business type. This translates into a smoother experience for the end user and reduces troubleshooting and problem resolution time. Transparency Avanade openly shares system applications and data with our customers. Customers can access the ViewX Dashboard to monitor SharePoint statistics or to observe how Avanade is conducting maintenance.

Storage Monitoring Avanade can also monitor the status and performance of storage hardware. Our deep technical partnerships with EMC, NetAppand other storage vendors enable us to deliver unparalleled visibility into critical storage devices. Automation & Security Changes can be scheduled according to customer time frames, eliminating interference with server availability and aligning with established processes. We work with many global customers and can establish change windows to meet local time zones and requirements. Performance Collection & Analysis The Avanade system collects data regarding such key metrics as website hits, web application status, user web connection

requests, .NET requests, search query rate and success counts, and SharePoint content database size & performance. We keep a close eye on SharePoint database and transaction log size, OS metrics for SQL, core metrics for IIS, presence integration with OCS and SMTP/POP3 services for email-enabled document libraries. Unique Support Model Avanades unique support model is designed to strengthen environments as they mature. Our frontline support team works 24x7x365 to solve alerts and issues as they arise while our Collaboration Engineers work proactively, optimizing environments to maximize performance and minimize issues.

SharePoint Service Feature Overview

pRemote Monitoring and Management of servers and storage,
regardless of location

pReal-time monitoring of KPIs for SharePoint, IIS, SQL Server,

Active Directory, Storage and the Network topology web-based systems are running and available

pWeb App and Website Monitoring: monitor URLs, validate .NET and other pCentralized Services and Site Collection Reporting: Avanade aggregates
reporting of site collections and global centralized services management and more

p24x7x365 proactive management including patching, conguration pStandardization of SharePoint policies and congurations across
customer SharePoint farms and Performance

pReporting: Incident and Change Summary, Server Availability pFully secure, logged and auditable transaction records pBackups: SharePoint Monitoring integrates with Microsoft DPM pArchitecture, Design, Deployment and Migration Services

About Avanade Avanade provides business technology solutions and managed services that connect insight, innovation and expertise in Microsoft technologies to help customers realize results. Our people have helped thousands of organizations in all industries improve business agility, employee productivity and customer loyalty. Additional information can be found at www.avanade.com.

North America Seattle Phone +1 206 239 5600 America@avanade.com South America Sao Paulo Phone +55 (11) 5188 3000 LatinAmerica@avanade.com

Asia-Pacic Singapore Phone +65 6592 2133 AsiaPac@avanade.com Europe London Phone +44 0 20 7025 1000 Europe@avanade.com

2013 Avanade Inc. All rights reserved. The Avanade name and logo are registered trademarks Africa in the US and other countries. Other brand and product Pretoria names are trademarks of their of their respective owners. Phone +27 12 622 4400 SouthAfrica@avanade.com