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13 August 2013 Dear Agency Member It has been some months since we started the new payroll processes and we have been extremely flexible putting through timesheets late correcting mista!es etc" #owever we are no longer able to accommodate all of the above as our wee!ly payroll process is being continually interrupted and is ta!ing an unreasonable length of time" $ach wee! we have to contact numerous staff members sometimes on many occasions before we received correct timesheets%invoices" &e are unable to accept any timesheets which are incorrect as our clients will not pay us" With effect from Monday, 19 August 2013 if we receive a timesheet or an invoice which is incorrect you will be contacted at the end of the payroll process to be advised of the errors !his is li"ely to be after the deadline which will result in your payment being delayed until the following wee" We are not able to chec" timesheets as they come through, they are chec"ed as we process them 'lease note that the deadline for receipt of timesheets and invoices is Monday at 1 'M" (his deadline is not negotiable" If you have trouble getting your timesheet signed on )riday you may want to consider splitting your timesheet and getting it signed halfway through the wee!" If you are unsure of any aspects of completing your timesheet or invoice please give us a call and we will be happy to go through things with you to avoid future errors" 'lease ma!e sure that you complete your timesheet carefully and chec! it thoroughly prior to submission" 'lease find attached a chec!list to help you complete both your timesheet and invoices *where appropriate+" If you have any ,uestions please do not hesitate to contact me" -ind regards .laire Moffett /enior 0ranch Manager

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#ar"wood $ealthcare invoice and timesheet chec"list

!imesheet chec"list 'ull name and address of client()$* !rust including team where appropriate %omment &nvoice chec"list !his must reflect the wor" detailed on your timesheet %omment &f your invoice and timesheet are different they will be re+ected #lease use the template which we have provided you with

,our full name ,ou payroll number -efer to your name badge /ob profile number 0)$* shifts1 2and wor"ed %ost code #rovided by the branch where applicable provided by the branch or your client 0in the case of *3AM where timesheets are completed electronically1 #lease ensure that this is added up correctly #rovided by the branch

,our %ompany )ame &nvoice number. &nvoice date. #eriod wor"ed. *hift details. shift date, shift time, total of days or night hours in the correct column Any deductions for training etc

!hese must be different each wee", usually consecutive !he date you are sending the invoice to us !he dates the wor" was completed #lease note if you wor" on *unday night, the Monday hours must go on a separate invoice

-eference number

$ours wor"ed record. 4ate, the hours wor"ed, details of your brea" and hours for payment e5cluding meal brea"s *ign the timesheet %lient signature !he copy must be clear and legible

2an" details

#lease put this each wee" on your invoice to enable us to pay you

6nsure hours in words is also written