Syllabus

EnglishforHotelStaff
Unit1: Checkingin
Vocabulary: Video: Grammar: Listening: Reading: Writing: Vocabulary: Video: Grammar: Listening: Learn the vocabulary of rooms and facilities in a hotel Watch a video and answer questions about the Riccarton Village Inn Practise making statements with have, have got, and there is / are Listen to check-in scenarios; listen to five guests checking in and fill in a form Learn the dos and donts of checking in guests Write out check-in information as spoken by guests Learn the vocabulary of hotel jobs Watch an interview with a hotel manager Describe jobs and duties Listen to descriptions of hotel staff and their duties; listen to four guests booking rooms and fill in a form Reading: Read six staff biographies and answer comprehension questions Writing: Practise replying appropriately to guest enquiries about hotel facilities

Unit2: Thehotelanditsstaff

Unit3: Inthebar

Vocabulary: Video: Grammar: Listening:

Learn the vocabulary of bar equipment and drinks Watch videos of guests ordering drinks and note down their orders Practise giving instructions Listen to guests ordering drinks and answer comprehension questions; listen and note down bar stock to order

Reading:

Read three bar jokes and answer comprehension questions

Writing:

Write instructions to make three cocktails Learn the vocabulary of outdoor / indoor activities Watch a video and choose the activities shown Practise using time phrases: how often / long

Unit4: Holidayactivities

Vocabulary: Video: Grammar:

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Syllabus
Listening: Listen to hotel staff describing activities to guests; listen to amenities available at three hotels and fill in missing information Reading: Writing: Vocabulary: Video: Match hotel activities with their descriptions Practise replying appropriately to a guest enquiry about activities at a hotel Learn the vocabulary of a breakfast buffet Watch videos and identify the food guests have eaten for breakfast Grammar: Listening: Structures for asking polite questions Listen to guests ordering meals and answer comprehension questions; listen and relay food orders to the chef Reading: Writing: Match kitchen jobs with their descriptions Rebuild instructions for making an omelette Learn the vocabulary of amenities in the guests room Video: Grammar: Listening: Watch a hotel promotional video and answer questions Learn how to ask for and give information to guests Listen and learn phrases to make small talk with guests; listen and give directions to facilities inside a hotel Reading: Writing: Vocabulary: Video: Grammar: Listening: Reading: Read the life story of a hotel manager and answer comprehension questions Find and correct errors in the life story of a hotel chef Learn the terminology of hotel housekeeping Watch a video of a guest room and identify items not properly placed Practise using must, need and have to to make statements Listen to a housekeeper discussing work with her staff; listen and fill in staff rotas Read the true story of a guest who wished soap to be removed from his room

Unit5: Intherestaurant1

Unit6: Exchanginginformation

Vocabulary:

Unit7: Housekeeping

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Syllabus
Writing: Practise writing notices to hotel guests Learn culinary vocabulary Watch videos of three dishes and describe how the dishes are prepared Grammar: Listening: Speak with adjectives in the correct word order Listen and learn phrases used by waiting staff; listen and fill in information for guests booking tables Reading: Writing: Read about three famous dishes and describe how they are prepared Rebuild instruction for making Peking duck Learn useful words and phrases to give directions outside the hotel Video: Grammar: Listening: Reading: Writing: Vocabulary: Video: Grammar: Listening: Reading: Writing: Watch videos and choose the correct direction words / phrases Structures for responding to complaints politely Listen and practise dealing with guest situations and complaints Read about food intolerance and answer questions Reply to a letter of complaint with the proper phrases and terminology Learn the vocabulary of monetary transactions Watch a video about fire safety and answer questions Practise the correct use of countable / uncountable nouns Listen and learn about the check-out process; listen and fill in details about a hotel bill Study and identify meanings of signs commonly found at hotels Practise writing a job-seeking letter

Unit8: Intherestaurant2

Vocabulary: Video:

Unit9: Help,adviceandcomplaints

Vocabulary:

Unit10: Checkingout

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