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ASSOCIATION FOR NON-VIOLENCE IN THE NIGER DELTA

NIGER DELTA AMNESTY MANAGEMENT INFORMATION SYSTEM [NDAMIS]


-RECLASSIFICATION BRIEF
Emmanuel Edem, DEAN OctopusyIDEAS

Contents
1. Executive Summary ......................................................................................................................................................................................................................... 2 Background ......................................................................................................................................................................................................................................... 2 Description .......................................................................................................................................................................................................................................... 2 Evaluation Methodology ..................................................................................................................................................................................................................... 2 Key Findings ........................................................................................................................................................................................................................................ 2 Program Integrity ............................................................................................................................................................................................................................ 2 Client Service................................................................................................................................................................................................................................... 2 Organizational and Procedural Impacts .......................................................................................................................................................................................... 2 Costs ................................................................................................................................................................................................................................................ 3 2. Introduction .................................................................................................................................................................................................................................... 4 ASSOCIATION FOR NON VIOLENCE IN THE NIGER DELTA ................................................................................................................................................................... 4 ANND Advocates: ............................................................................................................................................................................................................................ 4 OCTOPUS COMMUNICATIONS [OctopusyIDEAS] ............................................................................................................................................................................. 4 3. Niger Delta Amnesty Management Information System [NDAMIS] ............................................................................................................................................... 5 3.1 3.2 3.3 Purpose ................................................................................................................................................................................................................................... 5 Scope ....................................................................................................................................................................................................................................... 5 Description of the NDAMIS Provisional Reclassification......................................................................................................................................................... 5 Type of Biometrics Collected ........................................................................................................................................................................................... 5

3.3.1

3.3.2 Analysis and Matching ........................................................................................................................................................................................................... 5 4. Evaluation of the Provisional Reclassification................................................................................................................................................................................. 6 4.1 Evaluation methodology ......................................................................................................................................................................................................... 6

4.2 Provisional Reclassification Findings ............................................................................................................................................................................................. 6 5. Program IntegrityUsefulness of NDAMIS in Strengthening Identity Management and in Detecting Fraud............................................................................... 7 5.1 Overview ....................................................................................................................................................................................................................................... 7 5.2 Identity Management ................................................................................................................................................................................................................... 7 5.3 Conclusion ..................................................................................................................................................................................................................................... 7 6. Lessons Learned from the Provisional Reclassification .................................................................................................................................................................. 8 6.1 Strengthening Identity Management of Ex-Militants ................................................................................................................................................................... 8 6.2 Ex-Militant Service ........................................................................................................................................................................................................................ 8 6.3 Forward-Planning Lessons ............................................................................................................................................................................................................ 8 6.3.1 Operations.............................................................................................................................................................................................................................. 8 6.3.2 Information Data Synchronization and Harmonization ......................................................................................................................................................... 8 6.3.3 NDAMIS Harmonization Process ............................................................................................................................................................................................ 9 7. Conclusion ..................................................................................................................................................................................................................................... 10

Appendix A Funding/Business Model ................................................................................................................................................................................................ 11 Public Private Partnership (PPP) Concept ......................................................................................................................................................................................... 11 Appendix B I.T. Hardware and Equipment ......................................................................................................................................................................................... 12 Appendix C Pointers for Performance Indicator ................................................................................................................................................................................ 13 Appendix D Description of Preparations for the Reclassification ...................................................................................................................................................... 16 1. Concept of Operations Planning ................................................................................................................................................................................................... 16 2. Privacy Considerations .................................................................................................................................................................................................................. 16 3. Equipment ..................................................................................................................................................................................................................................... 16 4. Preparations for Facial Recognition Photo Standards ................................................................................................................................................................ 16 5. Communications with Candidates ................................................................................................................................................................................................ 17 6. Communications with Stakeholders ............................................................................................................................................................................................. 17 Appendix E Photo Specifications........................................................................................................................................................................................................ 18 Photograph and Head Size Specifications ......................................................................................................................................................................................... 18 Appendix F Data Harmonization Guide.............................................................................................................................................................................................. 19

1. Executive Summary
Background
The increasingly un-attendant ex-militants, the advent of short-changing of candidates and the growing conflicts emerging in the various exmilitants camps are all happening today because certain business rules and the transitional forms needed to be put in place to support these rules were not taken into consideration by the Amnesty leadership throughout the various disarmament and demobilization phases This singular flaw brings with it an increase in irregularities through identity and document fraud, and, therefore, concernon the part of governments and citizens alikeabout the inability for government to adequately attend to legitimate ex-agitators, where which the initial disarmament record-of-truth have been acquired and compromised. It has been a genuine and patriotic unction which has propelled the Association for Non-Violence in the Niger Delta [ANND] and OCTOPUS COMMUNICATIONS [OctopusyIDEAS], after a thorough Field Trial in our provisional reclassification exercise on a random audience of some yet to be deployed beneficiaries in the Niger Delta Amnesty Program, we have developed new tools to harmonize and synchronize human identification data [HID], better manage the growing consequential flaws and mitigate the attendant risks to leadership credibility and security by introducing the Niger Delta Amnesty Management Information System [NDAMIS]. Every government agency must initially address well-defined objectives, which will add value, either directly to the bottom line or toward the achievement of the organization's goals and objectives. This in turn gains insight to better align strategies and identify critical relationships and gaps along four key dimensions people, process, culture and infrastructure. By understanding and improving alignment with these critical dimensions, the Niger Delta Amnesty office as an agency can maximize the value and impact of information as a strategic corporate asset to gain competitive advantage with the following aim: 1. To Control the Creation and Growth of Records 2. To Reduce Operating Costs 3. To Improve Efficiency and Productivity 4. To Assimilate New Records Management Technologies 5. To Ensure Regulatory Compliance 6. To Minimize Litigation Risks 7. To Safeguard Vital Information 8. To Support Better Management Decision Making 9. To Preserve the Corporate Memory 10. To Foster Professionalism in Running the Business Building on professional expertise, OctopusyIDEAS have designed a Management Information Data Synchronization and Harmonization to assess the broad impacts of information technology on the Niger Delta Amnesty Management Information System [NDAMIS] and to do the following: Improve program integrity through Data Integration Management Technology Assess the impact of Data Integration Management Technology on client service programs Explore the organizational and procedural impacts of NDAMIS Understand the costs of implementing Data Integration Management Technology

Description
A Two-Day Provisional Reclassification was conducted at Bakana Local Government Area, for Amnesty beneficiaries who have not been sent on training after the Obubra Demobilization Program. All affected Amnesty beneficiaries who appeared at the site during the Provisional Reclassification were required to submit photos and fingerprints. Questionnaires were issued to candidates and on returning same, Photos and Fingerprints were collected on the forms at the site. All personal information gathered during the Provisional Reclassification was collected for statistical purposes only and stored in a secure database. Consequent upon unavailability of capture devices, the fingerprints were collected on the questionnaire forms only, as a result could not be included in the database.

Evaluation Methodology
The Provisional Reclassification exercise can be evaluated through various generic system reports, apart from recorded video, the exercise was accorded site visits by a client evaluator; in the person of Major BENARD, and other civic representatives.

Key Findings
Program Integrity

Fingerprint and facial recognitioneither alone or togethercan yield highly accurate results. Biometric technology is effective in detecting fraud.
Client Service

Full implementation of Data Integration Management Technology would require changes to service standards. Compliance with photo and fingerprints standards presents service challenges. Photo and Fingerprint capture is strongly recommended if individual recognition is to be implemented fully.
Organizational and Procedural Impacts

Mobilization logistics, additional manpower and training were all required in order to implement biometrics to even a limited extent. Full implementation of biometrics will have an even greater effect on the facilities and resources required to deliver services. Integrated data systems are recommended for full implementation of Data Integration Management Technology. Ergonomics is an important issue in workstations with limited areas.

Costs

The Provisional Reclassification provided insight into the following: The Costs of Data Integration Management Technology. The Impact of Data Capturing and Integration Management on current data systems and on workflow. Human Resource requirements, facility requirements, contracting and vendor costs, unit costs for equipment and the demand on network capacity to transmit new data.

2. Introduction
ASSOCIATION FOR NON VIOLENCE IN THE NIGER DELTA
The Association for Non-Violence in the Niger Delta stands for the Intrinsic Value and Dignity of GOD and Human Life
ANND Advocates:

Value Reorientation Environmental Protection Conflict Resolution and Reconciliation Human/Economic Development and Empowerment

OCTOPUS COMMUNICATIONS [OctopusyIDEAS]


Octopus Communications Majors on: Information & Communication Technology Framework Media Communication Network Solution & Media Education Projects Corporate Consultants & Notary Public Over a lifetime of corporate existence, we have delivered success in: Human Resource Technology Human Resource Strategic Planning Organizational Development Mergers and Acquisitions Change Implementation Recruiting and Staffing Training and Development Succession Planning Diversity Planning Leadership Development Benefits and Compensation Metrics and Performance Management Employee Relations

The Amnesty Commission is facing the challenge of having to manage the growing conflict of ex-militants identification and its accompanying permeability to fraud, brought about by the increasingly management information system oversight, with the advent of a shoddy disarmament process. Broken promises means devastating consequences facilitated through identity and document fraud, and therefore, more concern about aggrieved ex-militant derailment. Around the world, governments and industries have been developing new tools geared to better manage the identification of people and to mitigate the attendant risks to capacity building and job security. Many of these new tools involve biometricsthe automated recognition of individuals based on their characteristic records if only is made readily available by the Amnesty commissiona feat yet to be accomplished. One factor driving the implementation of Management Information Data Synchronization and Harmonization at OctopusyIDEAS is the need to link a single record created in one office with a subsequent application in the Niger Delta Amnesty Management Information System or in the Amnestys external operations. Managing a particular ex-militants identity from the complex pool of candidates, by recording his/her biometric data can help verify, manage and monitor DDR Progress on that particular ex-militants identity when he or she interacts with the Niger Delta Amnesty Management Information System or an potential prospect. When verification is required, it could be performed as a simple check of the computer and, when in question, be reviewed by a qualified specialist. Subscribing the Management Information Data Synchronization and Harmonization of Niger Delta Amnesty Management Information System could help achieve a number of program and security objectives: Reduce Identity Fraud: Ex-Militants would become known under one unique identifier and therefore could not apply again under a different name. Repeat engagements under fraudulent identities would be vastly reduced. Provide a Link between Initial Disarmament Phase Record-of-Truth and Various Demobilization Phases: The Niger Delta Amnesty Program enrolled thousands of ex-militants who appeared for disarmament with no identity documents but whose fingerprints and facial recognition must have been capture, whether physically or electronically. Understanding the migration link, tracking misrepresentation in candidates and confirming the identity of undocumented beneficiaries is a program integrity priority for the Amnesty Commission. It is highly vulnerable to sweep such sensitive issue under the carpet. Ensure Entitlement for Empowerment: The Niger Delta Amnesty Commission has no automated way of ensuring that an undocumented/in-waiting ex-militant is the same person as the candidate who was approved for empowerment. Management Information Data Synchronization and Harmonization offers a fast and effective way to facilitate the decision process. Speed up Background Checks: Searching by name is a cumbersome way to perform background checks, and it often produces poor results because of changes in client names or different spellings of similar names. Data Integration Management Technology would significantly improve the speed and accuracy of any kind of background checks. Enhance Identity Management to Improve Ex-militants Service: With Data Integration Management Technology-based identity management, a broad range of client service options becomes feasible with no negative impacts on program integrity. For example, using the Niger Delta Amnesty Management Information System to secure an ex-militants identity during the first interaction with a prospective empowerment party could enable the client to conduct subsequent interactions through a secure Internet channel.

3. Niger Delta Amnesty Management Information System [NDAMIS]


3.1 Purpose
In June, 2013, the ASSOCIATION FOR NON-VIOLENCE IN THE NIGER DELTA allocated N6.5 million to design, implement and evaluate an operational provisional reclassification to explore how Management Information Data Synchronization and Harmonization could be used in DDR management process and to facilitate external relations, enhancing program integrity and client service. The specific objectives can be summarized as: Implementing Management Information Data Synchronization and Harmonization as a program integrity tool. Understanding the impact of the introduction of Data Integration Management Technology on client service for Niger Delta DDR management process and inter-agency facilitation. Exploring the organizational and procedural impacts of Niger Delta Amnesty Management Information System. Understanding Management Information Data Synchronization and Harmonization program costs so they can be measured against benefits. The ANND and OctopusyIDEAS experience during the provisional reclassification, as well as evaluation results, will be used to inform forward planning.

3.2

Scope

The Provisional Reclassification ran for two days at the Civic Centre of Bakana LGA in Rivers state. During those two days, all Ex-Militants who appeared at the site to apply for reclassification were required to provide biometric data, by facial and fingerprints on their reclassification questionnaire forms. Provisional Reclassification sites were chosen in order to: Ensure a Diversity of Ex-Militants Representing many cases of Un-engagement: Bakana LGA happens to be one of the most conducive and shortest proximities in distance to Port Harcourt and therefore serve a diversified population of ex-militants. Their selection ensured that the population was not homogenous. Measure the Service Effects of In-person Enrolment: The exercise served most Ex-Militants in person. In addition, the reclassification activities were expected to have little impact on operations but to allow for the collection of enough data to measure the impact on service. Ensure Maximum Entry Verification: Questionnaire forms were matched with the most likely data-coding, thereby allowing for the greatest potential for collecting biometrics for verification purposes.

3.3

Description of the NDAMIS Provisional Reclassification

The NDAMIS Provisional Reclassification involved the introduction of fingerprint and facial recognition technologies to the processing of heterogeneous categorize of ex-militants.

3.3.1 Type of Biometrics Collected


Photos Affected candidates were routinely required to submit their photos as part of the reclassification process. In order to maximize the accuracy of facial recognition technology, photos received were scanned to meet OctopusyIDEAS photo standards and specifications based on our specified photo standards for size, pose, lighting and other related specifications, after which scanned copies were sorted and uploaded to individual records on the database. Non-compliant photos were rejected through a quality assurance process at the OctopusyIDEAS laboratory and affected ex-militants records were required to be left without any portrait. Fingerprints Right thumb, flat fingerprints were collected during reclassificationat the site. During reclassification, candidates were asked to make an imprint of their right thumb fingers on the designated space in their questionnaire forms. These capabilities will be important to the success of a fully deployed system. For the purpose of Data Synchronization and Harmonization, Photos and fingerprints records from the various initial disarmament phases are required from the Amnesty office. Such data collected would be captured in the database for the purposes of matching analysis. The volume of enrolments at the Bakana provisional reclassification are deemed to be significant enough to enhance the technical testing under the provisional reclassification and presents the possibility to test match ex-militants who claimed to have participated in Disarmament and those who succeeded to go through the Obubra Demobilization program respectively. There appears the potential to identify original candidates who actually participated in a particular approved demobilization for identity fraud from malefactors crossing over between the disarmament flaw and the demobilization phases, which Data Integration Management Technology can identify as a security gap.

3.3.2 Analysis and Matching


The facial biometric information has been synchronized with individual records according to standards and virtualized via securely protected channel of data layer structured database at OctopusyIDEAS Head Quarters in Calabar, where biometric matching and analysis were conducted.

4. Evaluation of the Provisional Reclassification


This section describes the evaluation methodology and provides a brief overview of some key results obtained. These results are described in greater detail in the remainder of this report.

4.1

Evaluation methodology

The evaluation of the NDAMIS Provisional Reclassification was guided by performance indicators which were developed prior to the launch of the Provisional Reclassification. Detailed indicators can be evaluated under four key objectives as listed below in Table 4-A. Table 4-A : Provisional Reclassification evaluation framework Objective Outcomes measured

1. Identity Management and Program Integrity


Goal: To measure Data Integration Management Technology as an identity management and program integrity tool I1 Identity management outcomes I2 I4 I5 Facial recognition system performance Facial recognition fusion performance Overall biometric system performance

2. Client Service
Goal: To understand the impact of the introduction of Data Integration Management Technology on client service for Niger Delta Amnesty Program Management C1 Client facilitation C2 C3 Client relations Public Opinion

3. Operational Impact
Goal: To explore the organizational and procedural impacts of Data Integration Management Technology implementation. O1 Amnesty office impacts O2 O3 O4 O5 O6 Camp Affiliation Impacts Usability of Ex-militants Data Centralized Matching Impacts Ergonomics Human Resources Impacts

4. Cost Factors
Goal: To understand Data Integration Management Technology program costs so that they can be measured against benefits. C1 Implementation costs

4.2 Provisional Reclassification Findings


Observations from the Provisional Reclassification indicate that the Management Information Data Synchronization and Harmonization for an actualization of the Niger Delta Amnesty Management Information System [NDAMIS] would yield enough data to allow for a thorough evaluation. The following tables provide some notable statistical pointers for an analysis of the Management Information Data Synchronization and Harmonization program: Table 4-B : NDAMIS Reclassification Pointers at a Glance ITEM
Total ex-militant enrolments at all stages Enrolments at both stages

VOLUME
DISARMAMENT + DEMOBILIZATION DISARMAMENT DEMOBILIZATION

It is interesting to note that even during the limited Provisional Reclassification period there were repeat ex-militants. Most of these candidates applied with the same UN-Code (usually after being refused the first time). This shows the potential to facilitate these repeat ex-militants by enrolling their biometrics via direct capture devices, and then only verifying them at subsequent encounters. Table 4-C : Investigative NDAMIS Reclassification Pointers ITEM
Reclassification Ex-Militants Claiming Disarmament Multiple Documentation (Biometric Matches) Number of Candidates who repeated UN-Codes Ex-Militants correctly matched using only facial recognition with system recommended threshold Ex-Militants correctly matched using only fingerprints with system recommended threshold Ex-Militants correctly matched using both facial and fingerprint recognition

VOLUME

5. Program IntegrityUsefulness of NDAMIS in Strengthening Identity Management and in Detecting Fraud


5.1 Overview
The provisional reclassification demonstrated the capacity to fix candidates identity using Data Integration Management Technology and to increase confidence in decisions relating to candidate identity. Those repeat ex-militants match results shows that Data Integration Management Technology is a highly effective way to manage client identity, owing to the facts where: The fingerprint and facial biometrics enrolled will be of high quality. When facial and fingerprint recognition are combined, the system makes matches in 100% of cases. During the course of Data Integration after record-of-truth capturing, our Data Integration Management Technology search engine can be linked to the previous and initial facial and fingerprint biometric interaction. Of these, the matches can provide a variety of security pointers from a program integrity perspective where: There is a clear case of fraud involving persons who have separate applications under different identities. The OctopusyIDEAS Data Integration Management Technology system should enable Amnesty Commission to make a link between the two identities, which would otherwise have been impossible. The OctopusyIDEAS Data Integration Management Technology system will enable Amnesty Commission to make a link to previous double entry data, which would normally have had to be done manually, but if there is full biometrics implementation, would enhance the decision-making process.

5.2 Identity Management


Biometric technologies like the fingerprint and facial recognition technologies tested under the provisional reclassification have undergone significant industry testing to establish their effectiveness as identification tools. OctopusyIDEAS wanted to test these technologies in day-to-day operations. The Provisional Reclassification was designed to yield a statistically significant number of identification matches in order to test the quality and performance of Data Integration Management Technology as an identity management tool. OctopusyIDEAS measured the following aspects of the performance of the Provisional Reclassification system: The quality of the collected biometrics, combined with performance measurements used in the industry The accuracy of matches with the number of repeat enrolments of the UN-Codes The accuracy of matches with the number of ex-militants who, enrolled once with their UN-Codes Those key accuracy measurements gave OctopusyIDEAS a better understanding of the benefits of biometric tools for its Data Integration Management programs. The provisional reclassification successfully tested the capacity of Data Integration Management Technology to aid in managing the identity of repeat ex-militants, in linking of case history and in detecting identity fraud.

5.3 Conclusion
Biometric technology is an effective tool for confirming identity and detecting fraud. Matching performance was found to be high. Based on the accuracy of results for ex-militants known to have had repeat entries, both fingerprint and facial biometrics can perform well in identifying more complex cases of ex-militants. Analysis of the data confirms that biometrics can fix the identity of an applicant and confirm linkages. Expanding the use of OctopusyIDEAS Data Integration Management would increase NDAMISs ability to detect cases of misrepresentation and abuse of programs, and would provide a strong link to previous Disarmament records. In addition, mandatory biometric verification would likely have a deterrent effect.

6. Lessons Learned from the Provisional Reclassification


6.1 Strengthening Identity Management of Ex-Militants
Biometrics can help strengthen identity management of the Delta Amnesty Management Information System, because it can reliably link each candidate to a management decision. Hence, implementing the Niger Delta Amnesty Management Information System would strengthen the integrity of DDR programs and increase the Niger Delta Amnesty confidence in Ex-militants. Data Integration Management Technology can assist greatly in the NDAMIS program integrity. Even under the limited conditions of the provisional reclassification, biometrics helped OctopusyIDEAS discover that several candidates had repeated their UN-Codes. Therefore, in a situation where the Amnesty decision makers would have real-time access to matching results, biometric matching could assist in validating identity and reducing the incidence of identity fraud. The same automated matching capability could be used to check previous disarmament activities and documentation records. Using Data Integration Management Technology can help with client identity management across different Niger Delta Amnesty programs platforms. During the Provisional Reclassification, some candidates swabbed admittance items, this case is considered fraud. The combination of both biometrics (photos and fingerprints) proves to be better than either used alone. Either Facial or Fingerprint recognition alone can fail to identify two sets of photos above the recommended threshold. Because two facial recognition false nonmatches would not be the same people as the false non-matches" for fingerprints, when combined together, using both biometrics may yield all matches. While fingerprints are, as expected from the large body of research, a much more accurate biometric, they alone cannot assist in all cases. In a fully deployed system, the ability of an officer to compare the retrieved photo with the live candidate will help in these cases. Verifying admittance items at the reclassification site may have deterred the entry of some ex-militants at stages of entry participating in the Provisional Reclassification. While the number of provisional reclassification ex-militants actually exceeded expectations, analysis shows that the affected candidates documented at the venue of reclassification was much lower than expected (below 50% of Provisional Reclassification Ex-Militants were detected at the venue). Even allowing for mitigating factors such as; granting admittance for affected candidates with the former disarmament identification card at the reclassification site, this is an extremely low number.

6.2 Ex-Militant Service


Service Levels: Current service levels at the Amnesty offices can be maintained while collecting biometrics of former disarmament exercises, but only through the use of additional human resources, can there be success in implementing the Management Information Data Synchronization and Harmonization program. During provisional reclassification, the time to enroll and verify were, on average, can be judged to be acceptable and did not impede the flow of business. Nonetheless, some existing facilities have to be integrated in order to accommodate biometric enrolment equipment such as digital cameras and fingerprint readers. Mandatory in-person enrolment of biometrics at subsequent reclassification exercises could require significant investment in facilities and human resources to accommodate timely delivery. Biometric Capture: The Provisional Reclassification showed that it is definitely feasible to obtain biometric details good enough for recognition from the Ex-Militants. Given the additional pressure that requiring compliant biometric details caused for operations and the extensive accompanying requirements, consideration may need to be given to having photos taken on site. This way, the Amnesty Commission would be certain to have photos that would be acceptable to the NDAMIS, and OctopusyIDEAS would be certain that the photo has not been tampered with, therefore the requirement for adequate provision of equipment.

6.3 Forward-Planning Lessons 6.3.1 Operations


Right Workflow is crucial to the successful implementation of the Management Information Data Synchronization and Harmonization. The Provisional Reclassification has shown that all the Ex-Militants biometrics must be collected in the same step and be saved to their record, preferably with the candidates in attendance. When this does not happen, there is room for administrative error. During the Provisional Reclassification, when the photo scanning and the fingerprinting of the client occurred separately, there was every possibility for clients passport being saved in another clients file. This situation was controlled and verified by the capable hands of the OctopusyIDEAS Data team. The Provisional Reclassification also showed that biometric information collection needs to be incorporated at the correct point in the Management Information Data Synchronization and Harmonizations existing workflow. If not, biometric enrolment can significantly affect productivity. Experience Counts: Throughout the DDR phases, the entire documentation exercise were specifically dedicated to biometric capturing for which, today the Amnesty Management system cannot secure the common issue of short-changing of candidates, yet the multitude of exmilitants enrolled daily and had an efficient work process where they made the most use of the system wait time. Experience makes a difference when it comes to enrolling candidates in even the least sub-federal identity management database.

6.3.2 Information Data Synchronization and Harmonization


For any full implementation, there will be the need for prevalence in the following features: Time to save captured data to the biometric system should be faster than during the provisional reclassification. A user fingerprint reading feedback screen that provides feedback from the system to let officers know how they can improve their score. The color map is helpful for determining which finger needs to be pressed harder against the fingerprint reader Option of a simple visual feedback to the candidates when they are enrolling their 10 fingerprints. The ability to select the best fingerprint set if multiple sets were captured (retakes). In some cases the quality of the retake was worse than that of the original set. Performance reporting capabilities should be defined in advance and built into the design, using lessons learned from this Provisional Reclassification. Strong local IT support is important to having a successful implementation, especially during the installation and initial launch stage. Program requires considerable IT attention from OctopusyIDEAS.

For high-quality fingerprints, the glass of the fingerprint reader must be cleaned regularly but not necessarily after every client. For any full implementation at reclassification site, there should be one fingerprint reader at each workstation. Any equipment should be secured to the workstation, and officer safety and ergonomics should be kept in mind.

6.3.3 NDAMIS Harmonization Process


It would be agreed that the data custodians in the Niger Delta Amnesty Commission have very heterogeneous data, and some of them with no associated metadata. The harmonization process will be focused in:

Previous

Transform

study and comparison of available data and metadata with the HLANDATA data model and metadata profile. or create datasets and metadata according to the HLANDATA data model and metadata profile.

Step by Step guides

During this section the guides for accomplishing Data and metadata harmonization are presented in Appendix F. Each of these guides is based on a list of steps that can be easily followed. These steps are explained in detail helping the expert in church of the harmonization, giving possible tips, answers, recommendations and requirements. Each guide presents at the beginning a complete process diagram containing the symbols described below in Table 6-A. Table 6-A : Investigative NDAMIS Reclassification Pointers Begining and End of the Harmonization Process
Q U E S T IO N G U ID E

Guiding Questions

P R E V IO U S PROCEDURES

Previous Procedures

PROCEDURES

Procedures Included in the Harmonization Steps Number and Limits Work flow Direction

S te p X

7. Conclusion
The Provisional Reclassification which was conducted at Bakana LGA, in Rivers state has shown that biometrics technology could be extremely useful in strengthening identity management for the Niger Delta Amnesty Management Information System development program and in enhancing the integrity of that program and of Niger Delta Amnesty Management security. Biometrics were collected from many ex-militants and verified with no major disruption to operations at the provisional reclassification sites. The data collected in the operational environment was of good quality, which allowed highly accurate biometric matching at the OctopusyIDEAS Centre. Ex-militants understood and accepted the requirement for enrolment and verification of their biometrics. The technical issues that emerged during the provisional reclassification were in most cases addressed within the period of the provisional reclassification or could be addressed through better planning and technical design. The provisional reclassification had an impact on operations, adding some stress to waiting capacity and requiring additional Officials to manage the increase in processing. These issues were also manageable within the context of the limited scope of the provisional reclassification but would be more challenging if OctopusyIDEAS moved to regular biometric collection as part of reclassification. The experience from the provisional reclassification will inform future decision making, and the lessons learned will guide any future implementation. OctopusyIDEAS would like to thank the Ex-militants, as well as all ANND and NIGER DELTA AMNESTY Officials who participated in the Provisional Reclassification.

Appendix A Funding/Business Model


A review of Capital outlay and Recurrent Expenditure budgets by different agencies in the production, issuance and maintenance of different Identity Management Projects suggest that a more cost effective methodology would be to collapse these different applications into a NDAMIS. This also supports the government reform programme, service delivery and e-government initiative. It has also been established that in Information and Communication Technology related projects, the private sector is better equipped, more efficient and has the required level of technical competence to manage such initiative. If the Business Model along the PPP concept can be superimposed on such an initiative, it is therefore an appropriate strategic direction. This NDAMIS initiative is therefore considered one that can utilize the PPP concept with funding coming from the solution provider and the government.

Public Private Partnership (PPP) Concept


The concept of PPP has become a universal practice in many areas of development and provision of social and economic services. There are always competing interests for limited government funds. A PPP model also enables government to avoid permanent financing liabilities. More importantly, it has been noted that private sector participation in ICT initiatives makes for a more efficient and effective running of projects. OctopusyIDEAS has reviewed the financing viability of this initiative vis--vis the PPP concept and therefore suggests the adoption of PPP model. The proposed PPP model is shown in the Table below. Public Private Partnership Model
P u b lic S e c to r C lie n t C o n tr a c t to D e s ig n , B u ild a n d M a in ta in th e N D A M IS

E q u ity P r o v id e r s

P r iv a te E n tity (C o n c e s s io n a ir e )

O p e r a tio n s a n d M a in te n a n c e C o n tra c t

D ebt P r o v id e r s

Appendix B I.T. Hardware and Equipment


Hardware & Equipment Table Product Name Cross Match LS2 CHECK Scanners Fujitsu FI-5220C Flatbed Scanner Laptop PCs Unisys ES7000 Model 7600R G3 Enterprise Servers Use For 10-Fingerprints Capture To Scan Flat Items To Run Biometric Capture Software For Central Biometric Data Centre Management Locations Reclassification Site Data Centre Reclassification Site Field Data Centre

Extra servers will be installed after the field reclassification data is collected to carry out the high volume matching of photos and 10-fingerprint sets using: a. Only facial recognition for biometric matching; and b. Fingerprints as the prime and facial recognition as the secondary biometric matching. This servers configuration will consist of 2 servers and 4 desktop PCs.

Appendix C Pointers for Performance Indicator


Performance Indicators Item Performance Indicator Sub-Indicator Program integrity Methodology

I 1 Identity management outcomes I1.1 Number of ex-militants identified under multiple application identities before Obubra Demobilization Matches using photo

Systematically via match score reports and follow-up case analysis Systematically via match score reports of available photo matches and follow-up case analysis Systematically via match score reports of available fingerprint matches and follow-up case analysis Systematic review of enrolment matches and follow-up case analysis Systematically via match reports and follow-up case analysis Processing volume comparisons for all reclassification sites and analysis Enrolment time Failure to enroll photo False matches for identification (one-to-many) False non-matches for identification (one-to-many) Correct identification matching Photo quality Custom report for timing of photo capture Biometric system report Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report Biometric system report Biometric system report Biometric system report Biometric system report Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report and expert analysis Biometric system report

Matches using fingerprints

I1.2

I1.3

I1.4

Number of multiple fingerprint and photo enrolments in amnesty for same ex-militants Number of ex-militants identified under multiple identities following Documentation Deterrent effect

I2 Facial recognition performance I2.1 Efficiency I2.2 Effectiveness

I3 Fingerprint recognition performance I3.1 Efficiency

Effectiveness

Enrolment time for 10 fingerprints Time for identification Time for verification Time for fingerprint verification capture System wait times Failure to enroll (all 10 fingerprints) Failure to capture verification print False matches for identification Correct identification matching False non-matches for identification False acceptance rates for verification False reject rates for verification Correct non-matches for verification True acceptance rates for verification Systems biometric sample quality scoring/assessment

I4 Fingerprint and facial recognition performance I4.1 Effectiveness I5 Overall biometric system performance 10-fingerprint readers Photo capture device Laptop PCs Server - software

Review based on results from facial recognition and fingerprints Number/type of problems Number/type of problems Number/type of problems Number/type of problems

Data Centre and Reclassification Site reporting and IT technical reports Data Centre reporting and IT technical reports Reclassification Site reporting and IT technical reports Data Centre / Reclassification Site reporting and IT technical reports

Server - hardware Network

Number/type of problems Number/type of problems Candidate service

Data Centre / Reclassification Site reporting and IT technical reports Data Centre / Reclassification Site reporting and IT technical reports

S1 Candidate facilitation Repeat ex-militants during the field reclassification S2 Candidate relations Awareness of the field reclassification Candidates planned reclassification points Candidates attitudes and perceptions Candidates cooperation Official complaints Access to Information Requests Judicial review Withdrawal of applications Candidates queries S3 Public opinion Media coverage Organizational/procedural impacts O1 Data Centre impacts Achieving photo standards Number of reclassifications processed Wait time O2 Field Reclassification Site impacts Number of field reclassification participants seeking classification Entry processing times Number of booths open to field reclassification Number of field reclassification participants being enrolled for fingerprints Number of field reclassification participants refusing to enroll their fingerprints Number of field reclassification participants fingerprints verified Verification time for photo on primary inspection line O3 Usability of Ex-militants data Number of Ex-militants enrolled Photo quality Fingerprint quality O4 Centralized matching centre impacts Time to confirm a match suggested by the system Time to confirm a non-match suggested by the system Expert detection errors O5 Ergonomics Ease of fingerprint enrolment at field sites from candidates perspective O6 Human resource impacts Training requirements Recruitment and retention Occupational stress Cost factors C1 Implementation costs Project management Vendor/capital expenses Human resources Facilities modifications Equipment maintenance Project management reporting Project management reporting Project management reporting Project management reporting Project management reporting Project management reporting Compliance with photo standards Manual sampling of photos transmitted Data Centre statistics generated from case processing system Data Centre tracking and reporting Monitoring of reports in the press Survey Survey Survey Officials interviews Supervisor reports Amnesty Office reports Amnesty Office reports Case processing system reports Reception Office, SAs office and Unit reports Volume and time to resolve to repeat field reclassification candidates Custom report based on biometric system data

Additional wait times to conduct biometric activities

Biometric system report Additional time to conduct biometric activities Biometric system report Supervisor reporting Biometric system report

Supervisor reporting

Biometric system report Manual reporting

Biometric system report Manual reporting Manual reporting Biometric system report and analysis Biometric system report and analysis Expert peer review Manual reporting

Manual reporting Manual reporting Officials surveys

New and specialized resource needs Training costs

IT/network impacts

Project management reporting

Appendix D Description of Preparations for the Reclassification


1. Concept of Operations Planning
Planning the field reclassification concept of operations included examining the flow of both candidates and work at the site to determine how to incorporate field reclassification procedures into current operations, and deciding where to place equipment. Finalizing the concept of operations in community environment was challenging due to transport logistics and the requirement to have minimal impact on processing times. After the consideration of many options, field reclassification was mobilized. While workflow for the site was being agreed to during the planning of the concept of operations, it is worth noting that OctopusyIDEAS office workflows were adjusted shortly after the field reclassification takeoff. OctopusyIDEAS developed a unique flow that worked best given the operating environment of the reclassification site.

2. Privacy Considerations
Any institution proposing to implement a new identity collection, use and disclosure of personal information, must first perform a privacy assessment to identify privacy risks in order to understand how those risks can be mitigated. In part, a privacy risk identifies a potential improper collection, use or disclosure of personal information with regards to legislation. According to the Electoral Act 2003 and the Federal Road Safety Act, both Acts provide the basis of information for the issua nce of voters card and drivers license, owning that the information required for both voters card and drivers license are information similar to the information contained in the National Civic Registration Act. Also Chapter IV of the Constitution of the Federal Republic of Nigeria 1999 on the protection of fundamental human rights including right to privacy. Section 45 of the same Constitution which also provides exceptions to fundamental human rights contained in the Constitution. Reference can also be made to the following Acts: i. ii. iii. iv. v. vi. vii. National Civic Registration Act; Passport Act; Immigration Act; National Population Act; The National Health Insurance Scheme Act; Birth & Death (Compulsory Registration) Act; and Pension Reform Act.

From a privacy perspective, OctopusyIDEAS constructed the field reclassification questionnaire to fully respect the privacy rights of candidates during the field reclassification and also in a way which NDAMIS database can easily be integrated into the various constitutional security programs. In order to protect the privacy rights of the individual, the field reclassification was structured so that no administrative action or decision-making process of any kind at the participating field reclassification sites would be taken as a result of the biometric data collected. Rather, the information collected will be analyzed by OctopusyIDEAS specialists in the OctopusyIDEAS secure laboratory at Calabar. In addition, all biometric personal information will be handed over to the Amnesty Commission within three months of the termination of the field reclassification.

3. Equipment
A full list of equipment installed at all sites can be found in Appendix B IT Hardware and Equipment. The following two Figures (3-1) outline the setup of the field reclassification equipment by site location: Table 3 : I.T. Hardware and Equipment Schematics
L a p to p W o rk S t a t io n s D e s k to p W o rk S t a t io n s

Id e n t it y C a p tu re D e v ic e s

A d m in is t r a t o r & IS M a n a g e r /O D S ecu re D a ta B a s e S ervers

Stand Alone System: Integration of the field reclassification biometrics system was not possible during the Provisional Reclassification due to operational constraints. As a result, an alternate method of entering client biographic data into a stand-alone biometrics system was developed to capture candidate passports. This has been the basis on the type and amount of equipment required in the subsequent reclassification.

4. Preparations for Facial Recognition Photo Standards


Facial recognition results are greatly affected by the quality of the photo better quality photos would yield more accurate matching results. As part of the field reclassification planning, the Provisional Reclassification Project Team evaluated photos submitted by candidates at the field and found

that majority of the photos submitted were not within current international standards. There is the need to establish and maintain enhanced photo specifications in general and specifically for the field reclassification so that the quality of matching would be adequate for testing. As a result, OctopusyIDEAS photo specifications, concurrent with International Civil Aviation Organization (ICAO) standards and applicable worldwide, has been developed guidance.

5. Communications with Candidates


A field reclassification guide for field officials will be published in the OctopusyIDEAS and issued before the start of the field reclassification. At the reclassification sites, a graphical field brochure (simple and classical) in the form of quick reference card on field reclassification procedures will be distributed to candidates.

6. Communications with Stakeholders


After a briefing presentation session before a Standing Committee in the Amnesty office on the Niger Delta Amnesty Management Information System Data Synchronization and Harmonization Project, the Committee representatives will be expected to endorse an approval of consent to ANND/OctopusyIDEAS to implement and manage the Niger Delta Amnesty Management Information System Data Synchronization and Harmonization Project

Appendix E Photo Specifications


Table 3 : Head Size Specifications

Photograph and Head Size Specifications


The face must be square to the camera with a neutral expression, neither frowning nor smiling, with the mouth closed. The frame size must be at least 35 mm X 45 mm (1" X 1") The photographs must show the full front view of the head, with the face in the middle of the photograph, and include the top of the shoulders."). The size of the head, from chin to crown, must be between 31 mm (1 1/4") and 36 mm (1 7/16"). Crown means the top of the head or (if obscured by hair or a head covering) where the top of the head or skull would be if it could be seen.
If a particular candidates captured photograph does not meet the specifications, new photograph will have to be captured before application can be processed.

Appendix F Data Harmonization Guide


Table 3 : Harmonization Process Diagram

Step 1

Id e n tify S o u r c e D a ta M o d e l
B eg in H arm o n izatio n P ro cess

N D A M IS D ata M o d el

W ith o u t D ata M o d el

Step 2

D a ta M o d e l?

C r e a te a S im p le B io D a ta S tr u c tu r e

Any Kind Dat a M odel

C re a te th e M a tc h in g T a b le

F ill M a tc h in g T a b le

Step 3

NO

M a tc h e a b le ?

D ocum ent

YES

Step 4

C hoose T r a n s fo r m a tio n T o o l and D ocum ent

P e rfo rm T r a n s fo r m a tio n

S to re T r a n s fo r m a tio n R u le s and D ocum ent

F in is h H a r m o n iz a tio n P r o c e s s

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