Job Title Senior Business Analyst - Global Support Functions Change Delivery - Business Analysis

Job Description

Relationship management an collaboration !ith business partners ensuring their nee s are met" #anages the assignment an resourcing o$ BSAs to pro%ects !hile recogni&ing competing an shi$ting priorities Deliver high 'uality( etaile business re'uirement an process esign ocumentation )nsure the use o$ stan ar metho s * tools to eliver solutions that $it !ithin the !i er +ne ,SBC business architecture $or processes( ata( roles( metrics( etc Continually see-s !ays o$ improving !or- processes" .nter$aces !ith all levels o$ management to i enti$y( evelop an implement initiatives to improve epartmental e$$iciency( customer care an e/pense control" Buil trusting relationships !ith internal customers by consistently elivering value a consultancy services an elivery that e/cee s e/pectations an positions ,SBC $or sustaine success Assign responsibilities to pro%ect team members( provi ing them !ith the irection an con$i ence to eliver results #aintain an ensure ue observance o$ ,SBC .nternal Control Stan ar s an Group Compliance 0olicy( inclu ing the timely implementation o$ recommen ations ma e by internal * e/ternal au itors an e/ternal regulators )nsure that assignments * pro%ects are elivere using the appropriate technologies an tools inclu ing Group stan ar s

S-ills Re'uire

,ave an e/cellent -no!le ge pro%ect li$ecycle an metho ologies Communication an interpersonal s-ills Strong $acilitation an soun lea ership s-ills 1egotiation( in$luence( me iation an con$lict management s-ills )/cellent un erstan ing o$ the pro%ect li$ecycle Strong $inancial planning s-ills able to $orecast bu get an resource nee s( a %usting plans as business nee s change Ability to evelop cohesive !or-ing relationships !ith business partners )/cellent !ritten 2 verbal communication s-ills( other languages an a vantage

Job Title Senior 0rocess Consultant - Global Support Functions - Change Delivery - 0rocess Consulting

Job Description

This role hol er !ill act as the Business process e/pert in all aspects o$ Business process change inclu ing Design( Re-engineering an Deployment" ,e * she !ill ensure the Business processes are e$$ective( e$$icient aligne to Target operating #o el an stan ar ise to the e/tent practical" The -ey responsibility is to eliver step change in operational per$ormance 3cost( service levels( an customer satis$action4 through i enti$ication( success$ul initiation an e/ecution o$ ne! change initiatives aligne !ith Business strategy" This inclu es5 0lan an manage appropriate process iagnostics to i enti$y an prioritise reengineering opportunities During the 0ro%ect .nitiation phase( actively provi e process relate inputs to shape the Scope( .mpact an bene$its )nsure e$$ective an e$$icient esign o$ business processes by robust planning an having a line o$ sight across all activities 6or- in close collaboration !ith the eployment pro%ect teams" ,e * she is

accountable $or smooth eployment !ith no unplanne variants" 7ea process change control revie!s an re'uests eci e on ongoing process change

Buil process management competency in the region" Drive a option o$ ,SBC 0rocess consulting $rame!orDeploy stan ar tools $or 0rocess management !ithin the assigne region" 6or- !ith management*senior management across Businesses an -ey sta-ehol ers 3Compliance( Au it( Fin( ,R etc4 to constantly challenge 8perceive !is om9( to achieve buy-in $or the recommen e solution an its implementation approach( to evaluate the impact o$ change( an to ensure moneti&ation o$ bene$its

S-ills Re'uire

Demonstrating in- epth an up-to- ate -no!le ge o$ process management systems( 'uality improvement( an other metho ologies( tools an techni'ues such as Si/ Sigma an 7ean" Blac- Belt certi$ication highly pre$erre Familiarity !ith $unctioning o$ one or more Ban-ing Business areas 3Retail Ban-ing( Commercial ban-ing etc"4 * Functions 3,R( Ris- etc"4 combine !ith a strong un erstan ing o$ relevant Ban-ing operational practices Strong $acilitative lea ership( communication an in$luencing ability" This role hol er !ill be a change agent" 0roven ability o$ innovativeness an challenging the status 'uo Ability to bring analytical rigor an structure to poorly- e$ine problems )/cellent !ritten 2 verbal communication s-ill"

Job Title Senior 0ro%ect #anager- Global Support Functions Change Delivery- 0ro%ect #anagement

Job Description

:ali ate pro%ect Terms o$ Re$erence( establish a pro%ect governance an pro uce a !ell e$ine pro%ect plan( i enti$ying the -ey milestones an assigning responsibilities*resources De$ine success measures*metrics . enti$y problems an implements solutions( ma-ing ecisions base on soun rational %u gement Buil strong relationships( a opting a %oine up approach( to e/ecute change at pace an !ith minimum con$lict Analy&e sta-ehol er goals an e$$ectively manage their e/pectations( a misalignment ressing any

Drive a high per$ormance culture through strong lea ership an e$$ective people management )nsure pro%ect management processes are e$$ective an propose improvements*changes as re'uire Compliance !ith e/ternal regulatory re'uirements( internal control stan ar s an group compliance policy Timely implementation o$ recommen ations ma e by internal*e/ternal au itors an e/ternal regulators"

S-ills Re'uire

)/cellent un erstan ing o$ the pro%ect li$ecycle A!areness o$ pro%ect management tools an best practice techni'ues 0roven pro%ect management s-ills an e/perience o$ managing several pro%ects concurrently )$$ective communication( inter-personal an negotiating s-ills

)/cellent ecision ma-ing an problem solving ability Soun %u gmental s-ills to i enti$y an resolve problems )/perience o$ managing resources using appropriate communication( elegation an planning s-ills

ob Title #anager $or Change Delivery

Job Description

Drive change improvements in customer e/perience an unit costs through automation( stan ar i&ation an optimi&ation o$ ,SBC9s operating mo el covering people( processes( pro ucts an channels an measure reali&ation o$ the results Align the Ban-9s change port$olio to re$lect business priorities( investment parameters an resource capabilities along !ithSo$t!are Delivery an Service Delivery )/ecute high 'uality( cost e$$ective an business $ocuse pro%ects an programmes Deliver strategic business bene$its to Group Businesses an support $unctions through success$ul pro%ect * programme elivery 0rovi e highly s-ille pro%ect an programme e/pertise across the Business an support $unctions +$$er a ynamic an intrinsically satis$ying !or-ing environment $or Change Delivery pro$essionals #anage* #entor the small*me ium si&e business pro%ects 0rovi e assistance 3!hen re'uire 4 to the pro%ect*programme manager on large pro%ects Be accountable $or success$ul completion o$ the me ium pro%ects !ithin scope( on time( !ithin bu gete cost*e$$ort Be responsible $or 'uality o$ pro%ect eliverables an reali&ation o$ bene$its as pro%ecte in the Business case

#entor pro%ect teams to complete prioriti&e pro%ects( negotiate an eliminate impe iments to pro%ect completion

S-ills Re'uire

)/cellent communication an interpersonal s-ills !ith the ability to buil an maintain !or-ing relationships 0roven planning an organi&ing s-ills Demonstrate the e$$ective application o$ a range o$ pro%ect management techni'ues an principles ;no!le ge o$ pro%ect management principles( practices( techni'ues an tools Ability to analy&e comple/ problems( interpret operational nee s an integrate ( creative( technical solutions evelop

Ability to !or- an communicate e$$ectively an articulately as a team member !ith management Able to assimilate a large amount o$ in$ormation an ma-e e$$ective ecisions on a !i e range o$ issues A strong esire to achieve outstan ing customer service

#a/ ,ui obro<s +vervie!

Current

Change Delivery #anager at ,SBC Ban- 0eru

0ast

Deputy 0ro%ect #anager - +ne ,SBC at ,SBC Ban- 0eru Chie$ o$ Business Trans$ormation =nit at ,SBC Ban- 0eru Senior Business Analyst at ,SBC Ban- 0eru

Senior Functional Analyst at Banco e Cre ito el 0eru Treasury Analyst at .B#

see less ) ucation

=niversi a Carlos ... e #a ri =niversi a e 7ima

Connections

>??@ connections

#a/ ,ui obro<s Summary

Top 0er$orming Continuous .mprovement #anager !ith more than A? years o$ e/perience in the Financial Services sector" 0rove success in comple/ pro%ect implementations an in ma/imi&ing customer value through processes trans$ormation" #a/ ,ui obro<s )/perience Change Delivery #anager ,SBC Ban- 0eru

0rivately ,el B >?A-A??? employeesB Financial Services in ustry

June C?AA 0resent 3A year AA months4 7ima( 0erD

Responsible $or the continuous improvement process( pro%ect evaluation( inci ent management an 'uality assurance"

- Re esigne the Commercial Ban-ing isbursement process re ucing the lea time $rom E to C hours" - De$ine an implemente the metho ology $or pro%ect an pro uct evaluation an approval" - De$ine an implemente the metho ology $or inci ent management" Deputy 0ro%ect #anager - +ne ,SBC ,SBC Ban- 0eru

0rivately ,el B >?A-A??? employeesB Financial Services in ustry

April C??F #ay C?AA 3C years C months4 7ima( 0eru

Responsible $or the core system replacement an the re esign o$ all relate processes"

- .n charge o$ the processes outsource in the regional processing center in #e/ico" - Responsible $or the re esign an implementation o$ more than C?? processes" - 7ea er o$ the Functional Analysis an Guality Assurance process" Chie$ o$ Business Trans$ormation =nit ,SBC Ban- 0eru

0rivately ,el B >?A-A??? employeesB Financial Services in ustry

#ay C??H April C??F 3C years4 7ima( 0erD

Responsible $or 0rocess Continuous .mprovement an 0ro%ect #anagement +$$ice"

- .mplemente Business Trans$ormation area in coor ination !ith the C)+ an 7atinoamerica Regional #anagement" - De$ine an implemente the metho ology $or pro%ect evaluation an prioriti&ation" - .n charge o$ processes e$inition $or Branches an Retail Ban-ing launch" - Responsible $or the local 7ean Si/ Sigma program implementation" Senior Business Analyst ,SBC Ban- 0eru

0rivately ,el B >?A-A??? employeesB Financial Services in ustry

#ay C??E April C??H 3A year4 7ima( 0erD

Responsible $or process e$inition an operational ris- prior to launch"

- #ember o$ the team in charge o$ launching the ,SBC operation in 0erD $rom scratch" Senior Functional Analyst Banco e Cre ito el 0eru

0rivately ,el B A?(??A@ employeesB Ban-ing in ustry

#ay C??? April C??E 3E years4 7ima( 0erD

Responsible $or process evaluation( $unctional esign an implementation o$ .T pro%ects relate to Ban-ing 0ro ucts"

- .mplemente vaultIs centrali&ation pro%ect that generate apro/imately a =SDA??; annual cost saving" - Re esigne the Dra$t Discount process re ucing the lea time $rom CJ to C hours" - Team lea er in the migration process as part o$ the merge bet!een Banco e CrK ito an Banco Santan er"