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Under Joint Working Group (JWG) on Education and Skills of India UK Joint Economic and Trade Committee (JETCO)
Supported by
UKISF
Content
MESSAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 SETTING THE CONTEXT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 03 JOINT ECONOMIC AND TRADE COMMITTEE (JETCO) . . . . . . . . . . . . . . . . . . . 04 Joint Working Group on Education and Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 09 UK India Skills Forum. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 FORGING PARTNERSHIPS Journey so far. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Delegations for Exploring Opportunities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 MoUs - Underline the Intent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Joint Ventures Partnerships in Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Joint Bids and Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Service Partnerships. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Workshops and Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Knowledge Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 UK India Skills Forum Awards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Case Studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 CHALLENGES & WAY FORWARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 THANK YOU SPONSORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Message
ndia and UK share a strategic partnership and the economic engagement lies at the heart of our dynamic relationship. The India-UK Joint Economic and Trade Committee (JETCO) serves as an institutional mechanism of sustained business dialogue on both sides. Over the years, it has made an enriching contribution in intensifying trade and investment linkages between India and UK.
We have restructured engagement in JETCO to make it more purposive and outcome oriented. Priority sectors have been identified based on mutual strengths and complementarities. India-UK relationship in the 21st century will essentially be knowledge driven partnership, and innovation & technology will be the driving force. It is only natural that given the special nature of our historic relationship, our two large democracies bound by commonality of language would be able to build strong partnership. I commend the Joint Working Group on Education and Skills under the India-UK JETCO is launching a special report on 'Forging India-UK Partnerships in Skills Development' capturing the essence of our bilateral partnership. It is reassuring to see that in a span of just three years, several joint ventures, collaborations and projects have fructified. I commend the, JWG, UKIBC, FICCI and UK India Skills Forum for bringing out this publication.
Anand Sharma
Forging UK India Partnerships in Skills Development
01
Preface
ndia is a vast country with a population of around 1.21 billion and a labour force of around 475 million yet with 9.5 million people unemployed as per estimates available for the year 2009-10. Employment is the main source of livelihood and self-fulfillment for most women and men. The number of youth in the group 13-35 years is anticipated to increase to about 510 million by the year 2016. A population bulge in the working age groups, however large the total population, is seen as an important advantage characterized as a demographic dividend.
Skills development, therefore, is an urgent need, a critical area requiring collaboration - both national and international. Whereas the scope for skills development is very broad and includes number of issues, challenges and opportunities; there is an urgent need to focus international collaboration on a) expansion of outreach and equity b) enhanced capacity c) quality and relevance d) exploring ideas for bridging the demand and supply gap e) establishing sector skills councils to promote industry engagement and f) training of trainers. There is much to achieve through the India UK partnership in education and skills.
The Joint Working Group(JWG) on Education and Skills was constituted in 2005 under the Joint Economic and Trade Committee (JETCO). The objective of this JWG is to promote bilateral partnership and cooperation in the area of skills development and training. It is an important forum as it provides a unique Government to Government perspective to skills dialogue between the two countries. The JWG is supported by the industry led, UK India Skills Forum (UKISF) which acts as the implementation arm of the JWG. In the past few years, a number of partnerships and companies have been formed by Indian and UK partners to work jointly in areas of curriculum development, sector skills councils, training of trainers, capacity building of ITIs and direct delivery of services to learners. The skills market is ever growing and so is the need for collaboration with global partners like UK. With this in mind, the idea of creating a comprehensive report that captures the 'ecosytem of skills and training' between the two countries evolved. It is a report that captures evolution of the skills market from initial exploration of opportunities to formalization of partnerships. The work done by the partners and facilitated by the JWG is neatly brought out highlighting the key business models and learning, I believe this to be one of the key milestones in cementing the UK India Skills partnership. This report is a collaborative effort of all stakeholders and partners and showcases the substantial work done in this area.
Sharda Prasad
02
RCM Reddy
03
UKISF
ndia and UK share common values of democracy, pluralism and tolerance; therefore collaboration is wide ranging and covers a number of areas and subjects. Both countries are working together on various issues
In 2010, UK India bilateral trade grew by 20% bringing the total to 13 bn. UK attracted 97 new projects from India generating 6,096 jobs
The Public Private Partnership (PPP) route should offer attractive opportunities for British investors and financiers. Collaboration in the areas of industrial innovation, R&D, Vocational Training, design and quality are areas of mutual interest.
- Dr. Manmohan Singh
Honorable Prime Minister of India
1
05
Top sectors attracting FDI from UK are petroleum, ports, services, roads and highways, computer software. India became the third largest inward investor in UK in 2010 after USA and China. There are around 700 Indian companies in the UK. The Tatas are the biggest private sector employer in the UK. With India being the second largest source of students studying in UK with approx 34,000 Indian students, education continues to be a very important area of collaboration. Therefore, a number of initiatives between the two countries in the past have focused around strengthening this relationship and taking it to newer areas of collaboration. To further the Trade and Investment relationship between India and UK and to provide an upward thrust to the India UK economic relation; the Joint Economic and Trade Committee (JETCO) was formed. The main purpose of JETCO is to tackle trade and investment barriers on both sides and promote business links. JETCO was announced in the Joint Declaration signed on 20th September, 2004 by the Prime Minister, Dr. Manmohan Singh and the then UK Prime Minister, Mr. Tony Blair, to strengthen and deepen the bilateral relationship between the two countries. It was also conceived as a mechanism to develop and open new frontiers in business in order to enhance bilateral trade and investment through business to business (B2B) relationships. The objectives and discussions of the India UK JETCO mainly revolve around a) market access
UK plans to maintain the development cooperation approx 280 million a year until 2014/15 and focus its work more tightly on India's poorest and excluded people in the states of Bihar, Odisha and Madhya Pradesh.
Britain's partnership with India on Education, research and innovation, should be a partnership of equals in recognition of India's growing economic importance
-Mr. David Cameron
Honorable Prime Minister of UK
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UKISF
issues and b) enhancing business to business relationships. JETCO aims to help the UK and India identify obstacles and opportunities for increased bilateral trade and investment. The creation of JETCO symbolises the strength and depth of the UK-India relationship. To ensure that the vision and objectives are met, JETCO works with various partners to identify and address bureaucratic and regulatory barriers to market entry and to identify opportunities for enhanced cooperation between the two countries in key sectors. Though it is Government to Government (G2G) process, it has a strong private sector input managed through its Joint Working Group (JWG). This uniqueness converts it into one of its kind G2G platform where private sector discusses, deliberates and raises issues that may restrict or hinder trade and investment partnerships between the two countries. Currently JWG with both private and public representation are active in SIX sectors having their own secretariats. Ministry of Commerce & Industry (MOCI) oversees the functioning of JWG in India. It is supported by UK Trade & Investment (UKTI) for UK side cooperation. At the 5th JETCO meeting that was held in New Delhi in the year 2009, a need to align with the changing economic scenario was highlighted. Both sides agreed to reenergize the existing JETCO mechanism and hence modifications in structure, membership and terms of reference were made providing a mechanism for
JETCO objectives and discussions are based on two pillars: Exploring market access issues and Enhancing business to business relationships
"There is huge potential for trade and investment flows between India and the UK in the areas of manufacturing, financial services, skill development and infrastructure." Businesses have a very important role in the JETCO process"
business and government to act in a coordinated manner. The meeting set the momentum by engaging business leaders on inward investment, technology partnerships and company issues. Also, it was during this meeting that buy in from both sides was secured for working in infrastructure, skills, manufacturing and financial services. Of this, Skills Development emerged as an important area of collaboration given the huge manpower requirement in India and UK's position as the world leader in skills, training and benchmarking. The vision to initiate the bilateral dialogue around establishing the skills systems in India resulted in the formation of the Joint Working Group on Education and Skills.
Financial services and intellectual property rights Education and Skills Development
The British government's commitment to building an enhanced partnership with India is clear and unwavering. A vibrant and growing economic and commercial relationship lies at the heart of this
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UKISF
09
The UKISF is a unique amalgamation of government intent and private implementation. The Ministry of Labour & Employment draws the vision and UKISF through its secretariat, managed by FICCI and UKIBC, provides a delivery and implementation channel to it.
The UK India Skills Forum works as a unique platform which provides an opportunity to organisations on both sides to interact, engage and deliver ideas and projects. In just three years it has facilitated a number of delegations, workshops, projects, MoUs on both sides. In the coming years, UKISF shall strive to pilot projects that would benefit institutions and people in real. - Mr. RCM Reddy
Co-chair, Joint Working Group on Skills, JETCO and MD & CEO of IL&FS Education
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UKISF
education and training sector. In this way, UKISF acts as a "one stop shop" for organizations on both sides wanting to do business together. The forum is a first contact point for industry partners on both sides which while supports the Indian members to acquire best of knowledge and reach; it supports the UK organizations to overcome the initial stress of identifying the best organizations to partner and work with in India by utilizing the trusted business networks of the members.
UKISF: Structure
UKISF acts as the implementation arm of the Joint Working Group on Education & Skills under JETCO. Being an industry led initiative it works under the active guidance of two Co-Chairs, each representing the managing partners, FICCI and UKIBC. The forum is currently co-chaired by Mr. RCM Reddy, Chairman FICCI Skills Development Forum and Mr. Roy Newey, Director UKIBC.
UKISF Vision: Create a process for constant sharing of knowledge and expertise in skills development between UK and India for improving the competitiveness, productivity and quality of human resources in both countries.
As Co-Chair of the UK India Skills Forum, I have witnessed first hand the surge in momentum and interest amongst UK skills providers to work with India to meet her skills objectives. Our sector is leading the way in collaborations between India and the UK and the UK India Skills Forum is ideally placed to provide a vehicle for future partnership between the skills communities of our two countries. - Mr Roy Newey
Director, UK India Business Council
11
this JWG has been more on skills and training in the past few years, given the natural match for skills development and training exchange. A number institutions have responded to UKISF in the past making it a 150 member plus strong forum. The role of UKISF can be summarized as "forum for forging partnerships", however certain thrust areas have evolved for the UKISF through the market interaction.
v Facilitate
v Encourage
knowledge transfer on subjects of common interest, Curriculum and Content Development, Accreditation and Certification, Competency based Assessment, Training and Accreditation of Trainers, Vocational education in schools, Capacity Building, Financing of skills development in UK, to improve communication and coordination between UK and India on skills B2B partnerships and match making of opportunities and businesses
v Work
The key purpose of the Joint Working Group on Education and Skills achieved through the activities of UKISF is: facilitating partnerships that translate into long term business linkages
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FORGING PARTNERSHIPS
Journey so far
he UK has world class vocational skills provision, with excellent colleges, awarding bodies, professional bodies and private sector skills providers. Its innovative delivery models such as those for Train the Trainer can be adapted to train huge numbers and create scalable implementation models. There is enough evidence and learning also around the integration and participation of the industry in the skills training. Finally, the shared language, history and culture between the two countries mean that the UK should be India's partner of choice in furthering skills development. The setting up of the JWG on Education and Skills has led to the consolidation of dialogue by a) b) c) Generating increased awareness around the skills models and practices in both countries Identifying areas of future collaboration and partnerships Increasing the interaction amongst the various stakeholders, some resulting into multi-million dollar Joint ventures and partnerships. Opening up of dialogue for technical cooperation and also converting some of those into service partnerships. Launching joint projects in areas including curriculum, infrastructure, benchmarks, certification etc.
d)
e)
The Joint Working Group on Education and Skills has led to the consolidation of the India - UK partnership on skills. Today there is more opportunity for companies on both sides to discuss areas of cooperation. The general understanding of the Indian vocational training system and its complexity has also increased amongst the UK companies and colleges.
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UKISF
Forging Partnerships:
his report not only captures the spirit of the partnerships but also the areas that have evolved and need further nurturing for promoting trade and bilateral investments. The next few sections are a brief update on the kind of partnerships existing between the two countries. It is an excellent mirror of the kind of opportunities which can be created for both sides with slight effort. The current regulatory framework also supports the interests.
Exploring Opportunities
Partnerships in Action
Building Momentum
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Delegations
he increasing bandwidth of engagement between India and UK on skills development was propelled by the inclusion of education and skills in JETCO. This resulted in an increased number of delegations between UK and India facilitated by the UKTI, UKIBC and FICCI. These delegations promoted active exchange of knowledge between the experts and opened new frontiers of partnerships. They have played a vital role in evolving an understanding around the education, skills and training ecosystems on both sides. Though the focus of this has largely been on the import of knowledge and services in India, the constant exchange has resulted in creation of a facilitative environment and making the client groups understand various dimensions of the Indian education system. In the last few years, the frequency of government and business delegation on skills has increased manifold. In addition to this, a large number of companies are shuttling between India and UK to explore markets and partnership opportunities. There has also been a surge in the ministerial visits around skills and education, where ministers from both sides have met and discussed the plans for evolving long term and sustainable models. Besides the enhanced partnership between skills organizations, the subject is also discussed in the other sectoral delegations as well. Senior leaders and captains of industry have reiterated that vocational training and capacity building should be the focus of sectoral partnerships as well. Joint workshops and sessions organised by Ministry of Labour 1. Roundtable on Sector Skills Councils, organised by Ministry of Labour & Employment and British Council 2. Workshop on Scottish Qualification Framework, organised by Ministry of Labour & Employment and World Bank, New Delhi 3. UK India Sector Skills Council dialogue between Ministry of Labour & Employment and UKIERI
Mr. Roy Newey, Co-Chair UKISF addressing the interactive seminar organised by FICCI and UKIBC to facilitates B2B Networking for the visiting UK Delegation at Kolkata
60 plus skills companies visited India in 2011. This is the largest skills delegation in last 3 years
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UKISF
MEMORANDA OF UNDERSTANDING
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Hull College
Drishtee Foundation
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UKISF
Partners
IL&FS Education and Scottish Qualifications Authority (SQA) signed MoU on 12th Oct, 2010
Scope
Under this partnership, the Scottish Qualifications Authority (SQA) will work with IL&FS Education to:
Contribute to the development of CASQ framework for various skill development programmes. v These include ToT Programmes and Vocational Skills Training Programme Approve and customise training programmes that are conducted by IL&FS Education v Provide certification to the participants who successfully complete the ToT programmes v Implement a quality assurance process and periodically undertake audit activities as per the v scope of work for each programme
IL&FS Master Trainers Trained and Certified by SQA
Progress
The following has been the progress:
Train the Trainers Programme held in Delhi from 7 -9 September 2011 by SQA v 20 IL&FS Trainers trained and certified as Master Trainers by SQA v One of the IL&FS skills training centre has been approved by SQA v One of the Trainers' Training programmes, has been customised as per the CASQ Standards v
Standing from L to R: Mr. David Pirnie, Ms. Frances Nolan (Senior Trainers from SQA), Dr. Raj Dravid, COO Skills Group, addressing IL&FS Trainers
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Scope
Conduct English Language Assessment Test and Cambridge English for Speakers of Other Languages (ESOL) Exams. Provide documentation support, guides and user manuals. Conduct Cambridge Placement Test for the IL&FS Skills candidates
Improve Limited (UK Sector Skill Council in Food Processing), MoU signed on 16th September 2011.
Design & implement a pilot Training Programme deriving the best experience of UK Sector Skill Council in Food Processing Sector. Offer advisory and support in food and drink sector through training and academy centres.
Scotland's Colleges International, Stirling, Scotland, UK (SKI), MoU signed on 11th May, 2010
Joint delivery of training and skill development programmes across various sectors including hospitality, food processing, media & entertainment and construction industry. Create a working group on learning disabilities.
Technical Vocational Education and Training UK Limited (TVET UK), MoU signed on 18th August 2010
Facilitate partnerships between India and UK National agencies and other professional institutions to further enhance the employment skills of the Indian workforce
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UKISF
IL&FS SCORE (Skills for Construction and Road Engineering) Programme trainees skilfully learning the bar bending technique
An IL&FS trainer explaining table laying procedure to candidates enrolled under the IL&FS Education's SESS (Skills for Employement in Services Sector) Programme
Mr. RCM Reddy, MD IL&FS Education, Prof. Girish Reddy, Vice Principal - Brindavan Institute of Technology and Science, Shiv Prasad Reddy, Principal - Brindavan Institute of Technology and Science Mr. Alan McArthur, Executive Director TVET UK at the MoU signing ceremony on 18th Aug 2010
Mr. Alan, Speaking on the Challenges of Technical Education. Sitting on the dais L to R: Dr. Ram Mohan Reddy, Dean, ISB, Hyderabad and Dr. Chandrasekar, IL&FS Education
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Partners
The UK Commission for Employment and Skills and National Skill Development Council, India
Scope
Under this Partnership the Key outcomes expected are:
The UKCES and NSDC have developed a joint proposal to further support innovative approaches to v Sector/industry led skills investment.
v The UKCES will seek to learn from India Public/Private Investment as UK public expenditure is replaced
Academies.
v The NSDC will seek continued support from
Progress
The following has been delivered:
v Workshops to support the infrastructural development of Sector skills councils in India (New
Delhi/Mumbai)
v Development of National Occupational standards Guidance and India Industry consultation v Supporting the development of Vocational Qualification frameworks International comparison of Skills
systems
Mr.Dilip Chenoy, CEO National Skill Development Corporation addressing international audience at the Global Skills Summit
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UKISF
IMPACT / PROGRESS
l NSDC
is a non-profit body comprising of almost all Further Education colleges in England. l NSDC - AoC member engagements have been on-going eg.networking meetings between UK FE colleges and Indian skill providers
made a keynote address at World Federation of Colleges and Polytechnics conference hosted by the Association of Colleges at Birmingham l AoC is in the process of setting up an India office to facilitate partnerships
Project -TA to support skills development in India through 3 key result areas till 2014 l Capacity development NSDC & DGET l Help with building VQF l Setting up LMIS in India is the combined voice of Sector Councils in UK l Improve is the UK SSC for Food & Drink manufacturing and processing and has a National Skill Academy for Food & Drink as a subsidiary l The partnership seeks to establish reciprocal relationships between SSC's in UK and India
l INSSO l The Alliance
l EU Skills
for EU Skills Project in India has been won by a consortium led by a UK entity Cambridge Education and with SQA as a stakeholder l NSDC has been appointed lead for all three strands and consultations have started.
l MOU
l The bid
signed between NSDC - The Alliance of Sector Skill Councils and Improve in October 2011 to provide a framework to govern the sharing and exchange of knowledge, information and experience.
exists to support the work of member sector skills organizations through the sharing of best practices and the provision of other services
l MD &
CEO of NSDC has been co-opted as a member of the International Management Advisory Board in INSSO
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Areas of Collaboration
Co-operation v regarding skills development, including but not limited to training, assessment, certification and accreditation, market research, benchmarking, quality assurance and implementation programs
v There
shall be a focus on the following priority sectors identified by the Government of West Bengal as essential for economic development in the State: construction, food processing, retail, ICT, healthcare, English language training and soft skills the UK experience in ensuring qualified trainees meet the needs of employers
v Sharing
v To review
and potentially undertake government supported programmes to demonstrate best practices and models.
v To utilise
the collective expertise of UKISF for government funded programme for the vulnerable groups.
v To explore
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UKISF
Indian contingent for World Skills 2011 at UK High Commission in Delhi prior to departure
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JOINT VENTURES
n many ways, the success of the India UK partnership in skills was tasted with the conversion of intent into action. The early joint ventures that were signed between the top companies on both sides, actually instilled confidence in the potential of participating in the Indian market through existing large scale partners.
UKISF
WINNER FOR "BEST UK-INDIA SKILLS PROVIDER" UK INDIA SKILLS FORUM AWARDS 2011
IndiaCan offers well-integrated vocational programs under its brands ETEN, IndiaCan and PurpleLeap, supported by a hybrid delivery model.The vision is to transform lives of people by providing them certified job skills through innovative learning systems and best in class customer experience at all touch points.
Partners
IndiaCan is a 50:50 joint venture between Pearson, World's and UK's largest education service provider educating more than 100 million people worldwide, and Educomp Solutions, India's largest education company.
Scope
Under this partnership (Pearson & Educomp Solutions), IndiaCan:
v Provide v Train
over 500,000 persons 'ready to deploy' to the industry annually by 2012 Top Vocational and Skill Development Company
v Be the
Highlights
v Impacted
lives of over 14,300 trainees through various government vocational projects and plans to cover 34,500+ trainees in the near term. all over the country.
v 95 centres v Some
innovative courses range from Post Graduate Diploma in Dietetics & Nutrition, Spoken English through a live teacher via a mobile phone
v Adopted
18 Industrial Training Institutes (ITIs) across Punjab, Haryana, Rajasthan and Uttar Pradesh under the PPP scheme (Public Private Partnership).
In less than 3 years of setting up the JV, we have been able to encourage 80,000 enrollments in 2011 and have 350 enrolment points
- Mr Sharad Talwar, CEO IndiaCan
v IndiaCan
has successfully managed to upgrade these ITIs with significant investments. Two of these ITIs (ITI Kurukshetra and ITI Kaithal) have been addressed the best run ITIs in a recent study
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II
RUNNERS UP FOR "BEST UK-INDIA SKILLS PROVIDER" UK INDIA SKILLS FORUM AWARDS 2011
Drawing upon City & Guilds' expertise in developing qualifications that are reflective of global industry needs, its 130 years of leadership across 30 industry sectors and 600 qualifications that have certified over 18 lakh learners every year, IndiaSkills is poised to change the dynamics of the Indian market.
Partners
IndiaSkills is a joint venture between Manipal Education Group, India and City & Guild, UK.
Scope
Under this Partnership the Key outcomes expected are: Knowledge v exchange v direct v transfer for systemic reform, eg designing the qualification framework for the Ministry of Labour & Employment
for capacity building of the training providers through quality assurance framework, training of trainers, content development and certification
delivery of pilot projects to benefit the learners and market testing of services emerging as a result of localization
Progress
IndiaSkills v has set up 85 centers across 16 states to deliver high-quality training to independent students as well as employees of corporate partners and beneficiaries of government programs. 10,000 students have been trained till date, with a placement rate of 98% 48 industry-specific qualifications of international standards across 12
Around v sectors
Developed v
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PROJECTS
differentiator of the bilateral partnership between India and UK has been the active interest of both sides to pursue joint projects and bids. In the past, there have been many consortia as well as teaming of companies on both sides to respond to government tenders, projects and other opportunities available.
Partners
Centum - UKIBC partnership for setting up Assessor Trainer Institute (ATI)
Scope
The Assessor Training Institute project looks forward to evolve a consortium for
v v v v
Centum Learning and UKIBC Signed a MoU to further knowledge transfer during the 7th JETCO Meeting in New Delhi.
Transfer standards in the industry verticals including competency frameworks and assessment for certification.
Progress
v
A4e has been selected as the Lead Consortium partner and will now engage with the shortlisted respondents to form a consortium that will work with Centum Learning Limited, MoU to this effect has been signed in Aug'11.
The Govt. of India in its 12th 5 Year plan is likely to set up 15 Assessor & Trainer Institutes in PPP across the country. The consortia will bid for running these ATIs, an EOI for which may be released shortly. Centum Learning will bid to establish these with the UK consortia as their technical partners.
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UKISF
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Objective
To empower street children with knowledge and skills necessary to protect their rights and help them, develop as respected, productive and valued citizens.
Partners
HSBC and Butterflies signed MoU in 2011
Scope
Under this partnership, the Butterflies will work with HSBC towards Mobile Education and Resource Centre to:
Organize v The v a long term campaign to take education to those deprived children who are still outside the education net, like children who are living on streets, railway stations, traffic signals in Delhi, bus stands and construction sites and enroll them in education and vocational training. project area includes 6 regular contact points of Butterflies and 3 newly identified traffic signal points. these children on life skills, computer literacy and encourage the habit of reading through the library provided in the mobile school.
Educate v
All round v
development by providing health education on issues such as hygiene, STD, HIV/AIDS, teaching them yoga and physical training and offering them counseling and guidance.
Progress
The following has been the progress:
250 v The v homeless, runaways, children of migrants, working children, children of slum and pavement dwellers and orphans are getting benefit.
mobile school brings the school to the doorstep of children who for various reasons are unable to get admission to regular primary schools. to quality formal education, One of the IL&FS skills training centres has been approved by SQA
Access v
Sensitization v
and support of the traffic police, restoration of families to their native places, and rehabilitation of children back into their families.
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UKISF
Overview
The UK India Education and Research Initiative (UKIERI) started in April 2006 with the aim of enhancing educational links between India and the UK. In the last five years, UKIERI has played a pivotal role in establishing a steep change in the educational relations between the two countries. In recognition of the substantial achievements and building on the success of this initiative, the programme has been extended for 5 years from 2011 to 2016. The extension was announced by the UK Prime Minister Mr. David Cameron and Indian Prime Minister Dr. Manmohan Singh in July 2010 and is being jointly funded by the Indian and UK government. The programme aims to deliver systemic change by reaching out to larger numbers. It provides opportunities for professional and leadership development of schools, higher education institutions and vocational institutions, support partnerships and develop student mobility and skills development programmes Focus Areas The main activities identified are based on the experience of UKIERI in the last five years, deliberations during various policy dialogue events, outcomes from consultations, roundtable discussions and scoping for next phase of activity, that have clearly demonstrated a need for more focus on both leadership and harmonization/mobility as enablers of increased levels of collaboration, while innovation partnerships remain a strategic priority for both countries in their plans for economic development. The focus on skills development, especially in India also has implications for labor market development worldwide.
Skills Development
The UK and India have much to gain from a partnership in Skills Development area since both face significant economic and social challenges and can draw on the considerable expertise and experience that exists within the UK's existing skills sector. India has set extremely ambitious vocational skills targets and will require the development of massive additional delivery capacity. This, in turn, will require an infrastructure that ensures that the training delivered provides skills that are economically valuable and meet the needs of modern industry. UKIERI through this strand aims to facilitate the creation of strong partnerships and joint ventures that can take on various parts of these "pipelines" for key sectors, locations or themes. The Skills Strand will focus on capacity building for vocational education, enabling an increase in the level of engagement between our countries' respective skills sectors, backed up by research to inform the development of innovative, viable and sustainable partnership models. The Strand will then identify and support a small number of consortia to convert strong concepts into business propositions that can secure the necessary start-up funding. The aim of the Capacity Building for Vocational Education Providers sub-strand is to support the development of the training capacity of Indian vocational education schools/institutions by providing opportunities for UK institutions to form partnerships. It will do this by providing grants to UK FE colleges or support organisations to enable them to work in partnership with vocational education schools/institutions.
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Key Objectives
v To provide
opportunities to organisations/consortia for training need identification and for delivery of training and setting up of Centers of Excellence in partnership with industry bodies/SMEs to ensure skills' providers and other bodies in the UK and India are better equipped to work with each other
v To enable
the development of a strong Indian sector skills infrastructure focusing on employer engagement approaches, developing curriculum and qualifications, certification and assessment etc
v To develop
an academic FE leadership programme that provides knowledge and skills required for institutional leadership in Further Education institutions and colleges and thereby creating sustainable linkages between India and the UK FEIs
v To provide
travel grants to facilitate partner finding and working on a full grant proposal
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UKISF
London College of Fashion/ University of Arts London The Grimsby Institute of Further & Higher Education (GIFHE) Brunel University
Association of Colleges
Developing Managers in Vocational Education & Training (DMVET) Innovative and Application Oriented Capacity Building of Trainers in West Bengal Preparing Graduates for Business Life
A4e Ltd
Infrastructure Leasing & Financial Services Limited (IL&FS) National Institute of Technology TruchirappalliI Cordia Educational Institutes
Brunel University
Developing Vocational Education and Training VET in Hairdressing and Beauty Therapy in India
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Project
Developing an SSC's Systems for Food Processing Industry
Scope
v
Study, understand the present status, some brief of the gaps, demands, skill needs of the sector,
provide a model for the effective planning, development and collating of Labour Market Intelligence.
provide tools and templates and a process to support the development function of an SSC. This may include occupational analysis, functional analysis and national occupational standard templates and processes fit for purpose for the Indian Food and Drink Processing Sector
develop and test a range of models for the delivery element of the SSC.
Progress
The following has been the progress:
v
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UKISF
Project
Innovative and Application Oriented Capacity Building of Trainers in West Bengal
Partners
IL&FS Education and A4e, UK signed MoU in March 2012
Scope
Under this partnership, A4e UK will work with IL&FS Education to: Conduct v Review v training needs assessment and gap analysis the course curriculum and conduct Content Development Programmes Trainer Development Programmes seminars to encourage replication of A4e VOX (Vocational Training)
Conduct v Centres
A dummy model of the IL&FS-A4e Vox centered to be created as a result of this partnership
Organise v
Progress
The following has been the progress: Both the v firms are conducting desk research for customising and adapting the A4e VOX Centres as per the skill set requirements in India across various sectors including, Retail, Catering, Hospitality and Construction.
Catering School
Retail School
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Project
Partnership further to CL's 'Skill School' initiative which is developing strategies to meet the skills gaps in India's growing economy.
Partners
Career Launcher ltd and Association of Colleges (AOC)
Scope
Develop v
v Train
a program for existing junior and middle managers in the learning and skills sector in India;
2 cohorts of 4 senior Indian VET staff/experts so that they will in turn be able to deliver the DMVET Program in India to pilot cohorts of participants;
v Deliver
Equip v
participants in the program with the practical skills and knowledge to become highly effective managers;
It is intended that the DMVET Program will become a fee based quality Continued Professional Development offer for junior and middle managers in Indian VET schools and colleges. The DMVET framework will become more robust as the number of schools and colleges training staff on the program increases, this will in turn enable DMVET to develop into a national training tool. Partners will continue to work together to share ideas and support each other throughout the entire period in which the program is delivered.
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SERVICE PARTNERSHIPS
ervice partnerships are key milestones and if B2B transactions are to materialize. Hence Private Indian and UK partners have come forward to move ahead in this direction and create partnerships.
Project
Quality assurance and international accreditation for SELF (Skills for Employment in Leather Fabrication), a skills training programme implemented by IL&FS Clusters
Partners
Mr. Mike Mirams, M/s Mirams Water House Ltd. UK representing the Scandinavian Business Academy and IL&FS Education signed MoU on 15th December 2009
Scope
Under this partnership, M/s Mirams Water House Ltd will work with IL&FS Education to: Introduce international best practices, capacity build and improve productivity of the candidates v enrolled for SELF (Skills for Employment in Leather Fabrication) Programme Provide Course Approved Specification for Quality (CASQ) framework for design, delivery, & v accreditation of training in leather sector Develop SOP (Standard Operating Procedures), manuals and guidelines for the SELF Programme. v Conduct Training of Trainer (ToT) Programmes v Evaluate the performance standards of the skill candidates, assess and certify them. v
Mr. Mike Mirams, assessing the Training Programme in one the Skill Centres
Progress
The following has been the progress: 15000 youth have been trained and certified by the Scandinavian Business Academy. 12300 v candidates have been successfully placed in the leather industry Course manuals, hand book and other learning resources in various trades in the Leather Sector v have been developed. Various skill courses are conducted successfully the under technical assistance of the Academy. v These courses are: Leather Stitching Leather Fitting and Folding l l Leather Skiving Leather Splitting l l
Mr. Mike Mirams reviewing the feedback and assessment sheets with a Master Trainer
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orkshops and Focused Group Discussions have helped in sharing the knowledge of work done and putting forward the scope of improvements to be done.
Special Workshop on Training of Trainers: Models & Case Studies from UK held in September
to demonstrate to an Indian audience the models used in the UK for training trainers and to highlight the particular expertise of the UK college sector in delivering this training.
Indias diversity calls for gaining perspective of leaders & skills champions from across the world. Over the last few years international collaboration have created a unique blend of enhancing employability and linking skills to job opportunities.
Rt. Hon David Blunkett, Member of Parliament,UK, delivering the Inaugural address at the 4th Global Skills Summit, UK was also the partner country.
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UKISF
Joint Meetings in 2011
Joint Working v Introduction v Session v UKISF v UKISF v Group Meeting of UKISF, 19 January 2011, New Delhi, India to Indian opportunity meet, February, London, UK
on Skills and Training in India, March 2011, UKIBC Annual Summit, UK Roundtable, 21 April 2011, New Delhi, India to Indian opportunity & UKISF, April, Manchester, UK Core Group meeting, 14 September 2011, New Delhi of UK companies on Skills, September, London, UK of the UKISF Core Group, 17th November 2011, New Delhi of UK Core Group on Skills, November, London, UK
Focused Group Discussion(FGD) on English Language as an employability skills was organised under the aegis of UK India Skills Forum (UKISF) by University of Cambridge ESOL Examinations and FICCI. It identified the industry requirements for english proficiency and current levels of achievement in language learning in Indian vocational education. Models for benchmarking and measuring standards to bridge the language skills gap between industry and education were also discussed.
Dr Michael Milanovic, Chief Executive of University of Cambridge ESOL Examinations in discussion with Mr. Sharda Prasad, Director General Employment & Training and Chairman, Joint Working Group on Education and Skills.
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KNOWLEDGE REPORTS
ICCI and UKIBC released a number of partnership reports during the last few years.
UKISF
Knowledge Reports
The UK skills and training sector has a number of interesting characteristics. Schools and colleges are assessed and verified to ensure that the teaching and facilities are of a sufficient standard to deliver particular qualifications. These qualifications are nationally and internationally recognized, and flexible enough to account for prior learning and lead to future development and higher level qualifications, through work, training or further study. Sector Skills Councils ensure that training is responsive to industry needs and the involvement of private employers in the sector is a notable recent trend. This report is a compendium of best practices and case studies of select UK organisations and Further education colleges.
The Indian economy has been witnessing phenomenal growth over the last decade, and the country is now poised to be a preferred destination for companies looking to expand their international operations. Grant Thornton UK, Grant Thornton India and the UK India Business Council have collaborated through this report, to present both the opportunities and challenges for UK educational institutions and investors considering expanding into India, and to provide insights into the regulatory aspects that they will need to consider
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he UK India Skills Forum form a crucial part of the skills dialogue between India and the UK, facilitating companies and organisations for the work done to promote skills development.
UKISF AWARDS
UKISF
47
Winner of the 1st UK India Skills Forum Awards at FICCI Global Skills Summit 2010 New Delhi
Winner of the 2nd UK India Skills Forum Awards at FICCI Global Skills Summit 2011 New Delhi
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CASE STUDIES
T
his section present the case studies of winners of UKISF Awards 2010 and 2011
Project SMART
Project
WINNER FOR BEST SKILL PROVIDER (GOVERNMENT FUNDED) UK INDIA SKILLS FORUM AWARDS 2011
Skills for Manufacturing of Apparels through Research & Training (SMART) programme under the Integrated Skill Development (ISDS) scheme of Ministry of Textiles, GOI
Scope
v the development
of vocational and soft skills among the Indian citizens, both in cities and rural areas, both basic and advanced levels of train the trainer, continuously ensuring the best possible quality of services provided
ATDC's award winning infrastructure at the SMART centre, EGMORE
train v
youth, women and also disadvantaged sections of society in employable skills for the apparel industry
Winning Streak
v Appointed
as the nodal agency under ISDS on pan India basis for imparting vocational training to 1, 72,000 trainees over 5 years.
v Already
commenced 80 centres (25 ATDC-IGNOU Community Colleges with SMART Courses, 31 ATDC-SMART Centres & over 24 SMART Skill Camps)
v Since
inception ATDC has trained nearly 80,000 trainees, about 40,000 between 1996-2008 and with a big leap of adding 40,000 between 2009-2011.
v Trained
about 200 trainers and enrolled over 9000 candidates for training since January 2011
Receiving the UK-India Skills Forum Award-2011 in the 4th Global Skill
v Nearly
78% of the trainees have been facilitated with the gainful employment opportunities in the domestic and export apparel industries.
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UKISF
WINNER OF BEST SKILL PROVIDER 'BOTTOM OF THE PYRAMID' UK INDIA SKILLS FORUM AWARDS 2011
Project
Skills Programme for Inclusive Growth (SPRING), an initiative of IL&FS Education, with the support of Ministry of Rural Development (MoRD), Govt of India for placement linked skill development programme of rural youth below poverty line (BPL)
Scope
v Identification
of job opportunities in employment intensive sectors in manufacturing as well as services, and mobilizing, training, certification & placement of rural BPL youth in the identified jobs
Training session in progress
v The major
sectors in which skills are imparted include, textiles & apparels, leather, engineering & fabrication, construction, retail, hospitality and IT Enabled Services
Winning Streak
v Scale:
Over 150,000 rural BPL youth have been trained through more than 300 decentralised skill development centres
v Placement
linked: Over 90% of the trainees are placed in organized industries in manufacturing and service sector
v Cost
effective: With the investment per trainee being equal to approximately 2 months of salary, the programme is highly cost effective
v Inclusive:
The programme is aimed at rural BPL youth who are largely school dropouts belonging to socially disadvantaged groups living in economically backward districts of India
v Multi
stakeholder partnerships: While the government of India provides 75% of the cost of training, the remaining funds including the infrastructure are mobilized through industry, institutions and community
v Innovative
training methodology: The content is developed in partnership with the industry and delivered through an innovative method of technology enabled multimedia content, with focus being practical training, and with third party assessment & certification
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RUNNERS UP FOR BEST SKILL PROVIDER 'BOTTOM OF THE PYRAMID' UK INDIA SKILLS FORUM AWARDS 2011
Project
Building Lifelong Employability (B-ABLE) nation-wide model for building a high quality skilled workforce - both in the unorganized and the organized sectors.
Scope
v B-ABLE
v Currently
more than 2700 students have completed their training and more than 3900 students are undergoing training in 48 courses
v Outreach:
Rajasthan, Madhya Pradesh, Uttar Pradesh, Uttarakhand, Delhi, Andhra Pradesh, Sikkim, Meghalaya, Manipur, Punjab, Gujarat, Orissa, Jammu and Kashmir, Assam, Arunachal Pradesh, Nagaland and Tripura.
Sectors: v
building skills, farm & rural non-farm sector, Automobile, Hospitality & Tourism, Construction, Food Processing, Healthcare, and Banking Insurance & Finance.
Technology: v
o An ERP solution for streamlining systems and processes. o State-of-the-art Customer Relationship Management (CRM) System. o Using VSATs, Web Conferencing for training delivery and to reach remote locations
Winning Streak
59 Training v Completion v 48 courses v centers, + 80 village based Common Service Centers. of training of 2700 students and more than 3900 students undergoing training at various centers of B-ABLE.
in various domains like Farm & Rural non-farm sector, Automobile, Hospitality & Tourism, Construction, Food Processing, Healthcare, and Banking Insurance & Finance.
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UKISF
WINNER OF CERTIFICATE OF COMMITMENT FOR QUALITY UK INDIA SKILLS FORUM AWARDS 2010
Project
Training of Below Poverty Line Youth in India
Scope
v Mobilise
poor school drop outs in the age group of 18-35 years from villages for 4-6 weeks of training on the specific skills useful for the construction Industry at a training center closer to their village.
After v
two years of on the job training, Pipal Tree plans to offer an option to the tradesman to opt for a government recognised diploma. Once the youth gets this government recognised diploma, he can command industry salaries offered to civil diploma holders which is around INR 25,000 to 30,000 per month to start with.
This v
way a youth who is a school dropout, can progress to make higher wages of INR 10,000 15,000 per month in two years and INR 25,000-30,000 per month in three to four years. S/he also gets the prestige of having main stream qualification after three to four years and gets the much sought after status in the society.
v Running
12 training centres across 5 states i.e. Uttar Pradesh, Bihar, Rajasthan, Andhra Pradesh and Maharashtra. with 10 large infrastructure construction companies from India.
v Working
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RUNNERS UP FOR "BEST SKILLS PROVIDER (PRIVATE) UK INDIA SKILLS FORUM AWARDS 2011
Project
Mannat Foundation (to set up Rural BPOs) is established by Tata Power in September 2009 to set up a Rural BPO in the rural area of Maharashtra State (India). The project was jointly supported by Tata Power and TBSS (Tata Business Support Services). The foundation has built with the purpose of providing employment and making an impact on people's lives by training and empowering them to lay a strong economic foundation.
Winning Streak
The project was started with one centre and a small batch of 47 students and has grown up to almost 430 'call agents' and two centres which receives upto 50,000 calls per month. As of now, there are in all three trainers and 13 Team Leaders. It has teamed up with TATA Docomo and has a service of DHD (Dealer Help Desk)
Sagar Yewale Male, Age 22
Sagar Yewale (Male, Age 22) is half paralytic his right side is paralyzed. He has studied till 12th std and is working in BPO as part-time employee. He earns Rs.4000/- per month. As he is working, his family is very happy with him and respects him more. His quality at work is good and he receives 120 calls in a day in just four hours. Sometimes he does overtime too.
Bharati Kadam (Female, Age 38) is over age and is still single. She is severing her family by working in BPO since last one and half years. When her father expired the family situation was worst. She has got two brothers one of which is mentally unstable and another is studying in 12th. She says I was at home for two years and was in depression due to the conditions at home. I never knew what BPO was till I came here. With a smile on her face she says it's nice to work at this place as there is no distinguish between employees. The seniors are also very supportive. She is earning Rs.6000/per month
"All respect me and it feels great, I don't feel of my age." "BPO brought me out of depression. My personality has changed a lot my fear has gone. I was short tempered and now I am a different personality a calm and composed person." - Bharti Kadam
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KISF Thanks all the partners for supporting and showing way ahead
Thank You
The idea of this report originated from the need felt and queries generated to map the ecosystem of UK India Skills partnerships. Much has happened in the last few years between the two countries; therefore this report is a small effort towards identifying the common points and contours of the India UK partnership. The consolidation of data and facts was a mammoth exercise and it would not have been possible without the active support of the partners on both sides. We thank everyone for their timely inputs and consolidated responses We thank Ms. Vijaylakshmi Joshi, AS (Europe), Ministry of Commerce and Industry, Mr. Sharda Prasad, DGET, Ministry of Labour & Employment and their teams for the encouragement and support. The report would not have been possible without the constant guidance of Mr RCM Reddy, Chairman FICCI Skills Development Forum and Co- Chair Joint Working Group on Education and Skills. Thanks are also due to our UK partners the UK Trade and Investment (UKTI) and UK India Business Council (UKIBC) for connecting us to all the UK companies who have actively participated in UKISF since its inception. We sincerely hope that this report will play an important role in motivating existing partners to perform better and new partners to come together to forge new partnerships.
Thank You.
Project Team: FICCI Ms Pooja Gianchandani, Director & Head, Skills Development Mr Deepak Boora, Assistant Director Ms Meenu Jha, Research Associate Mr Subhadip Biswas, Research Associate UKTI UKIBCMs Sunita Kapoor, Advisor Trade and Investment Mr. Jesh Rajasingham, Education Advisor
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www.ilfsets.com/skilldevelopment/
UKISF
The Manipal-City & Guilds Joint Policy Advisory Group is an initiative of the joint venture between the UK vocational qualifications provider City & Guilds and Manipal Global Education Services. Our goal is to promote an evidence-based approach to skills policy in India and to provide strategic intelligence to help shape an effective skills landscape in the country. This work complements that of the MCG delivery arm, IndiaSkills, which is directly providing skills and qualifications to Indian learners. Our first report, entitled A Global Study to get India World-Ready, was published in 2011 and focuses on what lessons India can draw from international experience as it sets up its system of Sector Skills Councils. In the coming years, we plan to produce a range of materials to support stakeholders in addressing policy-related issues, from large research reports to pocket-sized policy analyses of a specific issue. The team, based in Delhi, is jointly headed up by Rajat Khawas and Chris Sims. Rajat is a graduate of the Indian Institute of Management and brings over 14 years' experience in education and training in both the Indian and global markets. Chris graduated from Cambridge University and has worked on international policy analysis and development for over 12 years, including 8 years with the UK Foreign Office and 3 years with the Centre for Skills Development, City & Guilds' research and development body.
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UKISF
A4e Ltd. (formerly Action for Employment) is a global organisation that manages and delivers public services in partnership with the Government, public and private sector organisations and the not for profit sector. With presence in 11 countries, the overall goal is to improve people's lives through social change. A4e provides specialised services to its stakeholders for long term and sustainable impact on their lives. A4e India Pvt Ltd. is a 100% subsidy of A4e ltd headquartered at New Delhi. It's mission is to implement A4e's Prime Contractor model in India and to create a Credible, Collaborative, Competency based and Transparent skills training system. A4e is working closely with the Government of India for delivering globally benchmarked skills for the bottom of pyramid clients on a pan-India basis, especially with the Ministry of Rural Development and Ministry of Labour & Employment. It has also played an active role in the re-design of the National Rural Livelihood Mission by offering knowledge inputs on the prime contracting model. It is also working with private sector organisations, corporate foundations, non-governmental, inter-governmental and local community organisations through the A4e India Skills Consortium for catalysing & converging efforts around skills development in the country. A4e is also facilitating knowledge exchange between Vocational Training Providers (VTPs) of India and UK .
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v Our Legacy: Established in 1927, FICCI is the largest and oldest apex business organization in India Industry Voice for Policy Change: FICCI has direct v membership from the private as well as public sectors, including SMEs and MNCs, and an indirect membership of over 83,000 companies from regional chambers of commerce Governments Trusted Partner: works closely with v the government on policy issues, enhancing efficiency, competitiveness and expanding business opportunities for industry Global Partnerships with 77 countries across the v world carry forward our initiatives in inclusive development, which encompass health, education, livelihood, governance, skill development, etc
Indias farmers are facing huge changes. Technology developments and a rising population in need of food call for new skills within the agriculture sector, but migration to the booming cities offers rural people new, alternative opportunities. Whether they stay on the land or not, farmers need skill development to be able to thrive in modern India. But what they should train in, and how training can reach them, are complex issues. This is just one of the big questions facing Indias decision makers in the area of skills development. At Manipal-City & Guilds we want to contribute to these strategic challenges, in addition to the work we do delivering skills on the ground. Our Joint Policy Advisory Group, based in Delhi, is working to develop evidence-based approaches to policy that can help support decision makers. To learn about our work, find out how you can partner with us, or to join the debate, go to www.manipalcityandguilds.com.
256, Ground Floor, Okhla Ind Estate, Phase-3, New Delhi-110020. INDIA Phone: 91 11 4055 5000, Fax: 91 11 4055 5032
About FICCI
Established in 1927, FICCI is the largest and oldest apex business organisation in India. Its history is closely interwoven with India's struggle for independence, its industrialization, and its emergence as one of the most rapidly growing global economies. FICCI has contributed to this historical process by encouraging debate, articulating the private sector's views and influencing policy. A non-government, not-for-profit organisation, FICCI is the voice of India's business and industry. FICCI draws its membership from the corporate sector, both private and public, including SMEs and MNCs; FICCI enjoys an indirect membership of over 2,50,000 companies from various regional chambers of commerce. FICCI provides a platform for sector specific consensus building and networking and as the first port of call for Indian industry and the international business community.
Our Vision
To be the thought leader for industry, its voice for policy change and its guardian for effective implementation.
Our Mission
To carry forward our initiatives in support of rapid, inclusive and sustainable growth that encompass health, education, livelihood, governance and skill development. To enhance efficiency and global competitiveness of Indian industry and to expand business opportunities both in domestic and foreign markets through a range of specialised services and global linkages.
Contact Federation of Indian Chambers of Commerce and Industry Federation House, Tansen Marg, New Delhi -110001 New Delhi - 110001 Ph: 011 -23738760-70 E-mail:ukisf@ficci.com deepak.boora@ficci.com www.ficci.com