John E.

Boeckstiegel, IV
3866 Herschel St.
Jacksonville, FL 32205
Phone (904) 374-5362
Cell phone (904) 208-8705
boeckstiegel4@msn.com

Objective
Seek a long-term position with a company who will allow me to expand my
knowledge in a team environment and achieve career goals

Experience
Blue Cross Blue Shield of Florida- July 2007 – present
• FEP claims adjustment examiner.

• Experience with FEP Direct Washington database. Which includes identifying

deferrals and properly finalizing them, locating member contract information as
well as other insurance liabilities.

• Experienced with Quest processing environment.

• Claims Examiner/Adjuster.

• Completed Six Sigma σ Yellow Belt certification.

• Exceed expectations for production and effectiveness.

• 100% quality processing member /provider submitted health, dental, and prescription
claims.

• Assist fellow employees in locating diagnosis (ICD-9) and procedure codes (HCPC, CPT)
and assure proper application to claim processing procedure.

• Properly work and finalize entry exceptions and hold codes.

• Go to guy for special projects and new software testing.

• Recently completed Claims adjustment training.

• While performing adjustments I am required to use a wide range of programs to check

member benefits and update information to ensure proper member reimbursement or
refund. As well as check provider contracts for proper pricing information and
participating or non participating status.

• Very skilled in Diamond claims processing environment.

• Experienced in Seibel record management environment.

• Daily use of internet and intranet information sites to locate provider information as well
as finding definition of medical terms.

Aramark educational services- September 2006- July 2007.

Manage a team ranging from 12 to 15 culturally diverse employees as well as
temporary laborers to perform custodial and facility functions. Assign tasks to
employees to ensure proper cleanliness and sanitary guidelines. Responsible for
periodic employee procedure adherence evaluations, as well as mid year and end of
year, performance based assessments. Train new employees to use special project
equipment as well as newly introduced machinery. Also responsible for maintaining
inventory of supplies and equipment.

Goodwill Industries of North Florida- July 2005-August 2006

· Facilities Coordinator \ Assistant Manager of Janitorial Training.
Performed preventative maintenance for 42 sites in the northeast Florida region,
Responsible for managing a group of 5-10 custodial trainees, train them to perform
various custodial and warehouse work practices. Maintain a work schedule for
routine maintenance which reduced cost to the company. Performed occasional
emergency building repair, fire code adherence, building inspections and night shift
escort for contractors.

Aerotek Temporary Agency contracted to NMCI April 2004-

February 2005
· Material Handler
Performed inventory on stock in warehouse. Delivered and setup computers to
specified locations. Remove and replaced computers and conducted inventory on
them. Use PDA to scan computers for inventory and shipment. Prepare and pull
orders for outgoing shipments, delete all information on government machines
installed DOS 6.22, and prepared computer for resale. Set up appointments for
sales and sold the computers to customers within the military.

The Atlantic Group September 2001-May 2005

· Hyco Lake fossil fuel power plant
Assisted in boiler refurbish and structural modifications. Involved in rigging and
heavy lifts. Cutting off bolt heads, removed T-iron, and washed off old welds.
Extensive use of grinders and cut-off wheels. Removed and replaced large gate
valves, bolt them in place and insure proper installation with instruction from job
supervisor as well as QA/QC. Our company was recognized for completing this
Outage in approximately 1 month and without recordable injury and minimal
rework.

· Mayo fossil fuel power plant -welders helper

Helped cut stainless steel shields to length, to cover wear spots on the boiler tubes.
Accomplished this outage in only four days and task completed without incident or
rework.

· Catawba Nuclear Station (Duke power)- Ice Condenser Outage

Performed general vibrating and flow channel cleaning. Also performed support
functions in lower and upper ice. Removed and replaced deck doors, set support
beams, removed and replaced curtains. I have worked at McGuire power plant. I
have performed ice condenser functions at DC Cook in Michigan as well.

· Surry Nuclear Power Station- Mechanics Helper

Performed weekly preventative Maintenance on
fish screen structures. Assisted with maintenance
on water pumps / valves. Installed ball valve on
structure. Rebuilt fish screen structure

Boree Canvas July 2001-September 2001

 Installing awnings at residences as well as businesses

American Technical Ceramics January 2001 - June 2001

· Thin Film Resistor Production - Micro Capacitor Production. Assure resistive gold
plating on thin film resistors. Inspected micro capacitors for flaws and imperfections

Atlantic Government Services October 2000 - December 2000

· USS John F. Kennedy aircraft carrier - Valve Mechanic. Rebuild 6” to 12” globe
valves, MOVs, gate valves, ball valves, swing check valves and high performance
butterfly valves on nuclear and steam driven Naval air craft carriers. Disassemble
valves, clean, inspect and repair stem bonnet disk and manifold, cutting globe valve
disks at 43 degrees cutting seat in manifold at 45 degrees, machining bonnets and
shafts. Replace, repair or make new studs out of allthread. Extract broken studs and
repair internal threads, other duties as assigned.

Blockbuster Video July 1998 - December 2000

· Customer Service Representative
Checked in/out customers videos, helped with clean up and closing of the store,
performed regular inventory, made collection calls for late fees. Balanced cash at
end of day. Set up promotional displays.

Convergis AT&T Division February 1998 - December 1998

· Customer Sales Representative. Responsible for billing questions, complaint
resolution, provide exceptional customer service. Solicited new business

Education
Robert E. Lee High School

Graduated with a diploma.

Florida Community College Jacksonville

TIG welding certification.

· Special Skills
Hands on computer skills with Win98, NT, XP and Vista environment. Claims processing
experience including medical coding and billing, as well as claims adjustments. Six Sigma Yellow
Belt certified. Upon request I have certificates for cultural diversity training and various corporate
training classes.
Rigging, heavy equipment
Fire protection
Customer service experience

References Available Upon Request

 Jacksonville, October 8, 2009
TO WHOM IT MAY CONCERN:
This letter certifies and confirms that I personally know and have worked with
John Boeckstiegel at BlueCross BlueShield of Florida (BCBSF). John has
worked in the Health Claims Operations area supporting the Federal Employee
Program (FEP).
During his tenure, Mr. Boeckstiegel has displayed a unique ability to identify and
manage the resolution of complex problems with key providers, facilities and
vendors. He is well versed in the claims operations and customer service areas.
He has been a valuable asset, one which can be of great value to any area in
healthcare utilizing his services.
Mr. Boeckstiegel is loyal and always places the welfare of the company above all
else. He has excellent skills, very good work ethics and has built excellent
professional relationship with colleagues, customers, vendors and management
which make him an ideal business partner and employee.
Any area within BCBSF considering this individual for employment has my most
enthusiastic recommendation of someone who is trusted and professional but is
also very ethical about his work and business relationships.
Please feel free to contact me if further information is needed.
Regards,
Jose A. Rodriguez
Medical Operations – Delivery Systems
Clinical Pharmacy Programs
Blue Cross Blue Shield of Florida
Email: jose.rodriguez@bcbsfl.com
Office: 904-905-4333
Facsimile: 904-905-9836