Walter A Jokiel

(804) 925-8769 walter.jokiel@hotmail.com 4777 148th Ave NE, Bellevue, WA 98007

WORK EXPERIENCE

Program Manager, Microsoft Corporation, Jan 2013-Mar 2014 Managed MIT Manageability, Integration, & Tools team of six IC developers, maintaining the fastest consistent time-to-investigate priority work items within any SQL Server Sustained Engineering group vector & greatest average monthover-month work item resolution rate in all SQL SE o Led triage across multiple teams and distinct technologies for SQL Server o Developed action plan for stewardship and direction of internal automation tooling o Calculated ROI on supportability work options o Oversaw test signoff & maintained test quality for automated build tests o Customer-facing responses for SQL Server support communication: Connect response & KB Articles Developed SQL Server SE Scorecard design for agile support model o Created target-KPI Power View scorecard to support data-driven climate Managed Live Query Statistics Project o Targeted reduction in 6.5-million dollar annual support cost for customer performance issues across SQL box and cloud Managed Version Bump Optimization Project o 6-month, 80-engineer project cost reduced to 5-months, 15-engineers Managed Conductor workflow monitoring tool o Feature design & defect triage for internal reporting & monitoring tool o Developed process to extend legacy monitoring system to future SQL releases Research Assistant & Student Metallurgical Technician, Lehigh Univ., 2006-2012 Developed experimental method to determine wear effects on surface treatments Wrote & optimized programs quantifying energy loss processes Identified metals and alloy components using energy spectra and alloy databases

Determined failure mode of fatigued aluminum castings

ADDITIONAL LEADERSHIP EXPERIENCE

Teaching Assistant, Bioengineering Dept., Lehigh University, 2010-2012 Prepared and tested classroom laboratory activities Instructed laboratory groups and new teaching assistants Graded homework & led review sessions Manager, Lane Challenge Climbing Wall, Taylor Fitness Center, 2006-2010 Handled finances and member records & instructed new staff Volunteer Coordinator, Engineers Without Borders, 2006 Organized volunteers for construction of prototype well water purification system

EDUCATION

Lehigh University, Bethlehem, PA, 2006-2012, P.C. Rossin College of Engineering and Applied Science M.S. in Bioengineering, 2010-2012, degree awarded December 2012 o GPA: 3.02 B.S. in Materials Science and Engineering, 2006-2010, degree awarded May 2010 B.S. in Mechanical Engineering, 2006-2010, degree awarded May 2010 o GPA: 3.60 High Honors