Behavioural Questions

The behavioural interview with your prospective employer is a critical point in determining your success in obtaining the position. It is therefore crucial you are prepared. Practicing questions is a great way of increasing your confidence and interview performance. At Select Teleresources we want you to be able to demonstrate your true potential in interviews so you can start your dream job. We have put together a list of questions you are li ely to be as ed in such interviews. !se these questions by preparing responses" drawing on specific e#amples from your prior e#perience. $our consultant is here to guide you" so never hesitate to request help or advice. %appy interviewing& EXPERIENCE Tell me about your three most significant achievements in your recent role What is one thing your past or present employer's( could do to improve their organisation) Why do you believe you were made redundant in your past position) What personal qualities do you thin you can bring to this role) KNOWLEDGE What do you believe are the most pressing issues in this industry) Why should you be given the job above other candidates we are seeing today) What s ills and attributes would you bring to this orgnisation if you were given the role) What appeals to you about this position) Why do you thin you are suited for this role) CUSTOMER SERVICE ORIENTATION Tell me about a time you had an unhappy customer" or set of customers that you found difficult to satisfy. %ow did you handle this) What was the outcome) What is your definition of good customer service) Tell me about a time when you feel you went out of your way for a customer. Tell me about a time when it was important for you to build a relationship with a customer. Why was it important" what did you do * what was the outcome) %ow do you maintain your focus and enthusiasm when faced with hostile or difficult customers) +ive a recent e#ample. Tell me about a time when you came up with an original idea" concept or different way of doing something) What did you do) What was the outcome) ATTENTION TO DETAIL Tell me about a time you were assigned to a project you had to complete very quic ly" yet you did not have all the information you needed. What did you do) What was the outcome)

,andidate -ehavioural .uestions

MOTIVATION What motivates you) +ive me an e#ample of a time you went above and beyond the call of duty) Tell me a wor situation where you were highly motivated) Tell me another situation where you were not motivated. %ow do you motivate yourself to do monotonous wor ) ADAPTION TO CHANGE Tell me about a time you had to adjust quic ly to changes in your position" organisational structure or processes * procedures. What was the situation * what did you do) What was the outcome) ,an you tell me about a time when you were put in a difficult situation) %ow did you handle it" and what was the outcome) TEAM WORK SKILLS %ow do you contribute to a positive team environment) Tell me about a particular contribution you made to a difficult situation that involved other team members. Tell me about a time when you had to rely on a team to get things done) /escribe a time when a team member put forward an idea that you didn0t agree with) What was the idea and how did you respond) PERSONALITY/ATTITUDE What is the name of your current supervisor1manager) What three words would they choose to describe you) Why do you want to wor for us) What do you enjoy most about your current position and why) What are your wea nesses) Tell me about a difficult situation you were involved in which meant that you needed to be sensitive to other people and their reactions. %ow did you handle this) Why did you approach it this way) What was the outcome) BEHAVIOUR Tell me about a recent goal you have set for yourself and tell me about your success in reaching it. Tell me about a time when you had to bend the rules to get things done) +ive me an e#ample of a time when conformed to a policy that you didn0t necessarily agree with) %ow do you eep a balance in your life)

We hope that you find this sample sheet valuable in assisting you with your job search. 2nce again" please don0t hesitate to contact any of our consultants if you have any questions.

,andidate -ehavioural .uestions