S|x 1h|nk|ng nats -'# .))/, 0)% -'# 1)/23)*, 44 5678 !9'%:6,' -)7', 44 nost - Denn|s Sergent Q S17-28S-SS00 Iebruary 21st, 2012 CI rev|ew - 9:00 AM to 10:00 AM - D|a|-In Conference Access Number: 1-218-632-9378 Conference asscode: 734-2S4-9433# Learn|ng Lunch - 10:30 AM to 2:00 M - In erson ;*6<'%,67= >/2? )0 @6:86A$* 17$7' BCBD E)%',7 F)$"G H$*,6*AG @I CJKLK DMNOBDBODMMM
Excellent 1oday's rocess A Short kev|ew kev|ew of 1rad|nona|, L|near, Latera|, ara||e| 1h|nk|ng kev|ew of Ldward de8ono's S|x 1h|nk|ng nats |n 8roader Context W. Ldwards Dem|ng - Cut of 1he Cr|s|s & 1he New Lconom|cs Numerous Cther kesearchers & Scho|ars Lspec|a||y ao|o Ir|ere Chr|s Argyr|s, eter Senge our D|a|ogue & Cons|deranons |ck a rob|em Use the S|x 1oo|s 1ab|e D|scuss|ons What adds va|ue to you and your organ|zanon? What are the pos|nve aur|butes you can use? What are the d|erences wh|ch |nuence your th|nk|ng? uennls SergenL 317-283-3300 - age 2 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O SergenL 8esulLs Croup 317-381-3330 8ank|ng Mode| vs. D|a|ogue Mode| 8ank|ng MCDLL lnformauon rocesslng ConLexL CLD IkAMLWCkk 1. ArgumenL 2. Loglc - Amrmauve / negauve 3. Lvldence 4. lmpacL nCW LLAkNING IS DIIILkLN1 8anklng Model* of Learnlng 8eadlng AL Speed Lo Memorlze 8epeaung 8ack AL 8oLe, lncomprehenslble Speeds CuoLe LxperL ldeas & AuLhors Cverwhelm CpponenLs wlLh reponderance of Lvldence ConLradlcL CpponenLs Wln / Lose roposluon DIALCGUL MCDLL Acuve Learnlng ConLexL NLW IkAMLWCkk 1. ldenuLy 2. urpose 3. MeLhod 4. AdapLauon nCW LLAkNING IS DIIILkLN1 ursue Acuve Learnlng Challenge 1hlnklng ln ldeas ose Cuesuons ln ulalogue uene AdapLauon We MusL Make Wln / Wln roposluon * 8ank|ng Method as descr|bed by ao|o Ir|ere and n8C Documentary keso|ved about the |nnovanve approach of a coach and two students |n the debate compennons of 2006 and 2007. uennls SergenL 317-283-3300 - age 3 01-10-2012 2/26/12 SergenL 8esulLs Croup 317-381-3330 Llnear vs. LaLeral vs arallel 1rad|nona| 1h|nk|ng (Adversar|a|) Greeks founded |t on argument or adversar|a| th|nk|ng Lach slde Lakes posluon Lo prove LhaL Lhe oLher slde ls wrong. CompleLely lacks a consLrucuve, creauve or deslgn elemenL. lnLended only Lo dlscover Lhe 'LruLh' noL Lo bulld anyLhlng. LINLAk 1nINkING (auern) ou cannot d|g a ho|e |n a d|erent p|ace by d|gg|ng the same ho|e deeper 1rylng harder ln Lhe same dlrecuon vs. changlng dlrecuon. (3 Whys.) LorL ln Lhe same dlrecuon (approach) wlll noL necessarlly succeed. Assume cerLaln percepuons, concepLs and boundarles. LA1LkAL 1nINkING (rovocanve) Latera| 1h|nk|ng |s for chang|ng concepts and percepnons ln mosL real llfe slLuauons Lhe concepLs and boundarles are noL glven. LaLeral Lhlnklng seeks Lo change Lhe concepLs and boundarles. LaLeral Lhlnklng ls concerned wlLh Lhe percepuon parL of Lhlnklng Where we organlze exLernal world lnLo Lhe pleces we can process. 8raln a self-organlzlng lnformauon sysLem wlLh asymmeLrlc pauerns. WlLh a maLhemaucal need for movlng across pauerns. LaLeral Lhlnklng deslgned Lo achleve such 'laLeral' movemenL. AkALLLL 1nINkING (Co-operanve and Coord|nated) U',6A*'" ?= !"#$%" "' ()*)
8est understood |n contrast to trad|nona| argument or adversar|a| th|nk|ng. 1he dlrecuon lLself can be changed ln order Lo glve a full scan of Lhe slLuauon. AL every momenL each Lhlnker ls Lhlnklng ln parallel wlLh all Lhe oLher Lhlnkers. SLaLemenLs or LhoughLs whlch are conLradlcLory are noL argued ouL buL lald down ln parallel. ln Lhe nal sLage, Lhe way forward ls 'deslgned' from Lhe parallel LhoughLs. (Slx PaLs 1M meLhod) Six Thinking Hats - S|x nats method a||ows us to unbund|e th|nk|ng - Separate out the d|erent aspects of th|nk|ng - ay auennon to each aspect |n turn ! Argument |s adversar|a|, S|x 1h|nk|ng nats |s cooperanve ! A does not argue w|th 8 ! A and 8 wear each hat together ! A and 8 try to bu||d on one each others th|nk|ng ! 1he process |s construcnng and exp|or|ng 169 .86*S6*A P$7, E%$V'#)%S 169 .86*S6*A P$7, E%$V'#)%S Lncourages para||e| th|nk|ng .6V P6AA6*,+ 1/6"' uennls SergenL 317-283-3300 - age 3 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O Designed by Edward de Bono
1. WhlLe PaL - Iacts neuLral, Cb[ecuve, lnformauon 2. 8ed PaL - Lmonons Punches, lnLuluon, CuL leellngs 3. 8lack PaL - Cr|nc AnalysL, Loglcal negauve 4. ?ellow PaL- Sunsh|ne Cpumlsm, Loglcal osluve 3. Creen PaL - Creanve CrowLh, osslblllues, ldea 6. 8lue PaL - Coo| Agenda, rocess, Crganlzer, Cvervlew, ueclslon WhaL Are 1he PaLs uennls SergenL 317-283-3300 - age 6 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O 1. Allows us Lo say Lhlngs wlLhouL rlsk 2. CreaLe awareness of muluple perspecuves 3. Mechanlsm ls convenlenL for Lhlnklng ln new ways 4. ConvenlenL mechanlsm for Lhlnklng wlLh slmple rules 3. Can focus our Lhlnklng 6. Leads Lo more creauvlLy ln our Lhlnklng 7. lmproves communlcauon 8. lmproves declslon maklng Maln 8eneLs of Slx 1hlnklng PaLs uennls SergenL 317-283-3300 - age 7 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O 1. resenL Lhe known facLs - WhlLe haL
2. CeneraLe ldeas on how Lo proceed - Creen PaL
3. SLaLe Lhe beneLs - ?ellow PaL
4. LvaluaLe Lhe beneLs - ?ellow PaL
3. uene drawbacks - 8lack PaL
6. Ask for guL feellngs abouL Lhe cholces - 8ed PaL 7. Summarlze where we are aL and nexL sLeps - 8lue PaL A SLarung Slx PaLs rocess uennls SergenL 317-283-3300 - age 8 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O 1. repare everyone on Lhe Leam Lo be heard 2. uene Lhe problem ln wrlung rsL 3. SLarL 8lue" and ask Lhe Leam whaL haLs and order Lo use? 4. keep everyone ln Lhe haL of Lhe momenL 3. SLarL slow, speed up wlLh experlence 6. Can be used by yourself when you become experlenced. uslng Lhe Slx 1hlnklng PaLs uennls SergenL 317-283-3300 - age 9 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O WhlLe PaL - Iacts - Cbserver neuLral, Cb[ecuve, lnformauon CaLherlng locus on avallable lnformauon WhaL ls needed WhaL ls mlsslng Pow Lo obLaln lL WhaL quesuons do we need Lo ask D|rects us toward |nformanon WnI1L nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 10 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O ked nat - Lmonons & Iee||ngs of Se|f & Cthers Punches, lnLuluon, CuL leellngs, Lmouons WarmLh, re, heaL SLaLes perspecuve wlLhouL explanauon or [usucauon We may noL know or be able Lo explaln why Cur opporLunlLy Lo be speak up and be heard wlLhouL havlng Lo explaln why D|rects us towards hear|ng each other kLD nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 11 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O 8|ack nat - Cr|nc of Se|f & Cthers AnalysL, Loglcal negauve, Cauuon !udgmenLal, crlucal, WhaL are rlsks & dlsadvanLages Why Lhlngs are wrong, why Lhey may noL work SLops us from dolng harmful Lhlngs Loglcal negauve polnL of vlew Cveruse can be dangerous lllp slde of ?ellow PaL D|rects us to |ook for obstac|es 8LACk nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 12 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O e||ow nat- Sunsh|ne - In Se|f & Cthers Cpumlsm, Loglcal osluve Sunshlne, brlghLness, Seeks Lhe beneLs, how Lhey wlll come abouL uenes whaL ls good, whaL are advanLages uenes Lhe dlerenL values Cveruse moderaLed by 8lack PaL Loglcal posluve - lp slde of 8lack PaL D|rects us to |ook for Cpportun|nes LLLCW nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 13 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O Creen PaL - Creanve energy CrowLh, osslblllues, ldeas vegeLauon, growLh, energy roposals and suggesuons uescrlbe AlLernauves Modlcauons and varlauons osslblllues, Lheorles, new ldeas D|rects us to redehne our terr|tory or expand the farm GkLLN nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 14 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O 8lue PaL - Coo| Agenda, rocess, Crganlzer, Cvervlew, ueclslon Managlng Lhe Lhlnklng process WhaL should we do WhaL have we done WhaL do we wanL Lo achleve WhaL order do we wanL Lo use Lhe haLs? WhaL have we learned? WhaL may be supplemenLal Lools Lo Lhe meLhod? When do we leave Lhe Slx PaLs Lo sLarL acuons? D|rects us to |earn |n new areas 8LUL nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 13 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O Six Thinking Hats - Summary - Un|eashes creanv|ty by prov|d|ng focus and a d|sc|p||ned techn|que for exp|or|ng top|cs - Lnab|es us to put d|erences as|de and focus on reso|v|ng the rea| |ssues - Generates |deas qu|ck|y, eva|uates them emc|ent|y, and |mp|ements acnon p|ans eecnve|y - Used to |mmed|ate|y ach|eve |ong-|asnng resu|ts .6V P6AA6*,+ 1/6"' uennls SergenL 317-283-3300 - age 16 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O !"#$%" "' ()*)+, 56,")V In Groups of S|x or Less 1. 1hlrLy seconds each 2. uescrlbe our blggesL slngle problem 3. voLe on whlch one ls Lhe one we wanL Lo Lry Lhe Slx PaLs on 4. 8lggesL slngle voLe geuer ls Lhe one we Lackle 3. lllp a coln lf we have a ue 6. ln Slx MlnuLes we wlll have an answer 7. uescrlbe 1able Cholce ln 30 seconds each 8. nexL We 1ry on 1he PaLs lck A roblem 1o Work Cn uennls SergenL 317-283-3300 - age 17 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O 1. 1he exerclse chosen ls a CCl challenge, problem or opporLunlLy. 2. CCl ls a long llved organlzauon and we need Lo lmplemenL a new model for nanclal success or lndependence. 3. 1here ls a decllne ln membershlp and sponsorshlp and evenL paruclpauon. 4. We have a chlcken and egg scenarlo We need pald sLa Lo develop CCl Lo geL sponsorshlp monles and We need Lhe monles Lo develop CCl 3. We need Lo bulld a nanclal model Lo lnclude pald sLa, whlch may lnclude a pald dlrecLor, conLracLors or oLher sLa Lo lncrease Awareness of CCl value Lhrough 8euer romouon & Adveruslng lncrease Membershlp, Sponsorshlp numbers lncrease value Lo CommunlLy uevelop rograms and Scholarshlps Cur Slx PaLs Lxerclse uennls SergenL 317-283-3300 - age 18 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O 1. resenL Lhe known facLs - WhlLe haL
2. CeneraLe ldeas on how Lo proceed - Creen PaL
3. SLaLe Lhe beneLs - ?ellow PaL
4. LvaluaLe Lhe beneLs - ?ellow PaL
3. uene drawbacks - 8lack PaL
6. Ask for guL feellngs abouL Lhe cholces - 8ed PaL 7. Summarlze where we are aL and nexL sLeps - 8lue PaL Cur Slx PaLs Lxerclse uennls SergenL 317-283-3300 - age 19 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O WhlLe PaL - Iacts - Cbserver 1. Pow much $ funds do we need? 2. Pow much $ funds do we have? 3. Pow much $ revenue ow do we have? 4. Pow much $ cosL do we have? 3. Pow many sLa do we have and whaL are Lhelr roles? 6. WhaL ls Lhe cosL of pald sLa? lncludlng expenses? WhaL ls Lhe salary level? 7. WhaL ls Lhe value of pald sLa? 8. Pow do we Lrack enrollmenL and overall evenL paruclpauon? 9. WhaL Lype of evenL ls mosL auended? 10. Pave we losL sponsors? Why? 11. Pave we galned sponsors? Why? 12. WhaL ls Lhe currenL number of members? WhaL does membershlp mean? uoes lL mean a pald person aL an evenL? 13. WhaL do members Lhlnk abouL dues or fees? 14. uo we have a membershlp model? uo we have a recrulLmenL model and process? 13. Who do we wlsh Lo help? Who are our cusLomers? 16. Who are Lhe people/organlzauons who are Lhe naLural members LhaL are lnLeresLed and can beneL? 17. Pow can we expand Lhe knowledge of CCl ln Lhose people? 18. WhaL do we oer Lhem? Where can we reach Lhem Lo leL Lhem know? 19. WhaL changed? ls Lhere a new reallLy? 20. lf CCl ls Lhe answer, whaL ls Lhe quesuon? WnI1L nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 20 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O ked nat - Lmonons & Iee||ngs of Se|f & Cthers AmnlLy, buL compeung commlLmenLs CCl = CreaL 8eglonal Leader Lhrough rograms, Lducauon 8esources Plre someone now LlghL Lhe re, need new blood All have Lools, why use yours? 1oo much compeuuon (for CCl!) value, 1lme, Money 8reak CommunlLy paradlgms need a home or sugardaddy" Lo embrace us 8eneLs obvlous, buL unknown kLD nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 21 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O 8|ack nat - Cr|nc of Se|f & Cthers MosL organlzauons (poLenual members) do noL undersLand concepLs. need examples of rms LhaL are successful wlLh CCl help 8ellglous connoLauons" geL ln Lhe way ulvlslons 8eslsL on unlLy ls CCl Lrylng Lo accompllsh Loo much? 8elevancy arL ume? uullze Lechnology for emclency 8ellance on hlred dlrecLor may be negauve Lo volunLeers 8LACk nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 22 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O e||ow nat- Sunsh|ne - In Se|f & Cthers ?ou have Cood news & 8lesslngs, worklng LogeLher Lo help oLhers! We are here learnlng now - how Lo use Lhls new" Lool - whlch ls noL a uemlng Lool 1ake away some of Lhe volunLeer" work needed Lconomlc lmprovemenL 8euer workplaces valuable maLerlals We have so much golng for us we wlll gure Lhls ouL CenLrallzed focused Lo CCl CCl goals beneL Lhe enure communlLy CpporLunlLy for collecuve learnlng and collecuve wlsdom 1he hearL LhaL lndlvlduals share of Lhe concepL knowledge ln Lhe room - everyone should have an opporLunlLy Lo be lnLroduced Lo open mlnded Lhlnklng. 1he synergy of everyone LogeLher - everyone should be exposed Lo Lhls learnlng Lo galn Lhe passlon of Lhls (Lrln) LLLCW nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 23 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O Creen PaL - Creanve energy Collaborauon posslblllues Weblnars 8oad show ln communlLy, go lnLo organlzauons and assoclauons Maybe we need Lo pay an admlnlsLrauve asslsLanL and Lhe leadershlp ls volunLeer? Synergy wlLh organlzauon who beneLs wlll proL ln growLh neLwork, Lell your assoclaLes & oLhers , 81l, eLc llnd ways Lo lnLeresL Lhe nexL generauon Cer new Lo quallLy" Lralnlng & workshops LvenL wlLh popular quallLy Lype presenLer [ low cosL Lo auracL members arLner wlLh Mlchlgan ManufacLurers Assoclauon, SocleLy of ManufacLurlng Lnglneers and oLher organlzauons CooperaLe wlLh oLher provlders of Lools & suppllers Pave clear sLeps and umellnes Lo grow new markeung campalgn - LargeL oLhers GkLLN nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 24 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O 8lue PaL - Coo| Macro vlew of revenue ow Lo goal wlLh cusLomer feedback used Lo gulde CCl CaLher communlLy supporL CollecL Lhls daLa and share wlLh 8oard & ueslgn 1eams and follow up wlLh WhlLe PaL" answers Lo our quesuons Plre Lhe assoclauon admlnlsLraLor Share mlnuLes 1hlnk many volunLeers feed back 8LUL nA1 1h|nk|ng uennls SergenL 317-283-3300 - age 23 01-10-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O -D-C-A - roceed W|th Contro| We LAN what we want to accomp||sh over a per|od of nme and what we w||| do to get there. We DC someth|ng that furthers the strateg|es and goa|s deve|oped |n our p|an. We CnLCk (Study) the resu|ts of our acnons to make sure we ach|eve what we p|an. We AC1 by deve|op|ng procedures to ensure our p|ans connnue to be successfu| and by chang|ng what |s needed to ach|eve the |n|na| goa|s. Acnon |an Do Check (Study) Determ|ne goa|s and targets Determ|ne methods of reach|ng goa|s Lngage |n educanon and tra|n|ng Imp|ement work Check the eects of what we have |mp|emented 1ake appropr|ate acnon to adopt the change, susta|n |t, abandon |t or correct, prevent Issues and beg|n aga|n. Ian 8radburys presentanon on Des|gn and Contro| of ua||ty has expanded our v|ews of the DCA |earn|ng cyc|e, adapted by Dem|ng from Shewhart. O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O uennls SergenL 317-283-3300 - age 26 01-10-2012 Transformation Process Described by Deming O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O Compared Lo Lhe uSA/uCA Cycle GAIN kNCWLLDGL AL kNCWLLDGL CCN1INUL 1kANSICkMA1ICN S1Ak1 nASL S1Ak1 1ASk 1nLCk + LkLkILNCL = kNCWLLDGL 1here are a number of dependenc|es between the hases and 1asks wh|ch are not dep|cted. kead books, papers, see v|deos, and other sources In not, then e|ther theory or exper|ence m|s|eads us. Deve|op theor|es and test them |n organ|zanon If theory and exper|ence match, then we have a beuer theory, aher many tests, we have know|edge 1hen, we can use know|edge to |mprove our enterpr|se Do the resu|ts match the theory? uennls SergenL 317-283-3300 - age 27 01-10-2012 SergenL 8esulLs Croup 317-283-3300 New Way 1h|nk|ng know|edge 8ased 1ransformanon 1ransformauve 1hlnklng Leadlng 1ransformauon use of 8eformauon and 1ransformauon 8esource & 8elauonshlp ManagemenL SLrlvlng for 8alance 1hlnklng & Learn|ng 1ogeLher 1hen Worklng 1ogeLher Conunuous lnvesLmenL use of 1ools ApproprlaLe 1o roblems 1hey Can Solve use 1hlnklng for AllgnmenL SysLems 1hlnklng, ln1hlnklng and LnLerprlse 1hlnklng
uennls SergenL 317-283-3300 - age 28 01-10-2012 Lunch! - Let's co||ect our |unch! - koom w||| be secure - Sta w||| take your dr|nk orders when you return - Wh||e you |unch, connnue the d|a|ogue - Make sure everyone |s heard from - 8e prepared to share your answers to the fo||ow|ng quesnons! - Higher Quality - Lower Costs - Better Workplaces - uennls SergenL 317-283-3300 - age 29 01-10-2012 1ab|e D|scuss|ons A1 LACn 1A8LL DISCUSS:
- WnA1 AkL CUk NLk1 AC1ICN S1LS? - What d|d we |earn here? - What do we need to d|scuss next? - Who e|se needs to hear about th|s? - What w||| we do w|th our |earn|ng? - What adds va|ue to you and your organ|zanon? - What are the pos|nve aur|butes you can use? - What are the d|erences wh|ch |nuence your th|nk|ng? - Higher Quality - Lower Costs - Better Workplaces - uennls SergenL 317-283-3300 - age 30 01-10-2012 Future Agenda New 2012 rogram - at 9:00 AM 8efore Lach Learn|ng Lunch - Cne nour Conference Ca|| on 1he Sub[ect of 1he Day - Iree and Iac|||tated by CI - If you can't |eave your desk for the Learn|ng Lunch - If you can't aord to come for |unch & d|a|ogue |n person - If you want more than the usua| nme to d|scuss the sub[ect
What Are our Ideas? - 8enchmark|ng - C|v|||ty - Lack of |t Costs up to 5300 8||||on Annua||y (ame McNe||) - Lecnve Measurement for 1ra|n|ng & Deve|opment In|nanves - Inuence (Inuenc|ng our Leader and our 1eam) - Innovanon as "hase 0" |n ua||ty - Mentor|ng & artnersh|p 8etween Generanons (8aby 8oomer, Genk, Gen, 1rans|non to Iuture) - ua||ty Assurance 1hrough roohng - DCA vs. DSA Compar|sons W|th Langford "rob|etun|ty" rocess - 1ransformanon ] Imp|ementanon |ans for ua||ty Systems and Connnuous Improvement - Safety and ua||ty Synerg|es - Higher Quality - Lower Costs - Better Workplaces - uennls SergenL 317-283-3300 - age 31 01-10-2012 2012 CI rograms 32 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O uennls SergenL 317-283-3300 - age 32 01-10-2012 Ian 6 - Learn|ng Lunch Q 10:30 AM * Conunuous lmprovemenL aradlgms & rlnclples Ian 30 - Learn|ng Lunch Q 10:30 AM * lnnovauon Lhrough AcceleraLed Learnlng and CuallLy IL8kUAk 7 - 8kLAkIAS1 kCGkAM Q7:30 AM I$* (%$"?2%= - ueslgn & ConLrol of CuallLy Ieb 21 - Learn|ng Lunch Q 10:30 AM * Slx 1hlnklng PaLs - Change of 1hlnklng lor 1he Mlllenlum MAkCn 14 - 8kLAkIAS1 kCGkAM Q7:30 AM Ioe kae||n - 1he Leaderful Crganlzauon & Why lL Mauers SLMINAk & WCkkSnC Io||ows Q 9:1S AM Apr S - Learn|ng Lunch Q 10:30 AM * Mulu-CulLural & vlrLual 1eams - Changlng normal" Apr 27 - Learn|ng Lunch Q 10:30 AM * Appreclauve lnqulry May 7 - Learn|ng Lunch Q 10:30 AM * ldeallzed ueslgn - SLarung Cver May 16 - 8kLAkIAS1 kCGkAM Q7:30 AM H6,$ .)'**6A', - CeL Lhe eople erformance ?ou need: Slx Cuesuons Lo Ask May 21 - Learn|ng Lunch Q 10:30 AM * Conunuous lnvesLmenL, Cver Conunuous lmprovemenL Iun 19 - Learn|ng Lunch Q 10:30 AM * Why 8esL LorLs Are never Lnough
* CI kLVILWS Q 9:00 AM - Lvery Learn|ng Lunch Morn|ng 01/23/12 updaLe Iu| 10 - Learn|ng Lunch Q 10:30 AM * 1reaung Puman Lrror as an LecL, noL A Cause Aug 1 - Learn|ng Lunch Q 10:30 AM * erformance Analysls and 8ooL Causes Aug 23 - Learn|ng Lunch Q 10:30 AM * CulLural lnuences on Change SL1LM8Lk 6 - 8kLAkIAS1 kCGkAM Q7:30 AM @$%= W'*S6*, - CuallLy ln Compensauon Sep 14 - Learn|ng Lunch Q 10:30 AM * Crganlzauonal uevelopmenL Cct 8 - Learn|ng Lunch Q 10:30 AM * Leadershlp versus ManagemenL Cct 23 - Learn|ng Lunch Q 10:30 AM * 8alanclng Acuons & 1hlnklng Nov 13 - Learn|ng Lunch Q 10:30 AM * Pavlng ulmculL Conversauons - rlnclples and 1ools Dec 6 - Learn|ng Lunch Q 10:30 AM * 8ralnsLormlng & 8enchmarklng - lfalls ICUk1n UAk1Lk 8kLAkIAS1 kCGkAM - Date 18D Speaker 1o 8e ueLermlned UALI1, INNCVA1ICN & LLADLkSnI ACADLM - Dates 18D SLCCND nALI UALI1 DLLCMLN1 CCnCk1 - 18D March 14, 2012 - U%X W)' F$'/6* 8kLAkIAS1 kCGkAM 7:30 AM >%'$3*A H'$"'%02/ Y%A$*6Z$3)*,[ \U'<'/)T6*A Y78'%, .8%)2A8 H'$"'%02/ ]%$:3:'^ )% \F'T/$:6*A P'%)6: I*,T6%$3)* #678 18$%'" !*A$A'V'*7^ 1he CCl ls Lhankful for Lhe opporLunlLy Lo brlng ur. !oe 8aelln, auLhor of "Creanng Leaderfu| Crgan|zanons: now to 8r|ng Cut Leadersh|p |n Lveryone" and Lhe knowles Chalr of racuce - CrlenLed Lducauon and rofessor of ManagemenL and Crganlzauonal uevelopmenL aL norLheasLern unlverslLy Lo Lanslng for a CCl 8reakfasL. AL 8:00 AM, he wlll lnLroduce an exclung new way Lo pracuce leadershlp and leadershlp developmenL, Lhrough whaL he calls leaderful pracuce." !oln us for breakfasL wlLh ur. 8aelln aL 7:30 AM ln Lhe MSu unlverslLy Club and from 8:00 AM unul 9:00 AM, he wlll revlew hls exclung ldeas and share Lhe proofs of new models of engagemenL and leadershlp aL all levels. 1he CCl 8reakfasL ls $30 for members and $40 for non- members.
SLMINAk & WCkkSnC - 9:1S AM to 12:1S M IVT/'V'*3*A 78' H'$"'%02/ Y%A$*6Z$3)*
Aer a shorL break, ur. !oe 8aelln wlll reconvene wlLh Lhose reglsLered for a Lhree hour experlenual workshop and semlnar - whlch beglns aL 9:13 AM and conunues ln an explorauon of hls new eldbook, whlch wlll be provlded Lo paruclpanLs. 1hls Lhree hour semlnar and workshop wlll be $100 for CCl members and $123 for non-members and lncludes a copy of 1he Leaderfu| I|e|dbook: Strateg|es and Acnv|nes for Deve|op|ng Leadersh|p |n Lveryone. 1hls workshop ls deslgned for everyone wlLh novlce, lnLermedlaLe or experL levels of experuse and we encourage Leam members Lo come and learn LogeLher. lor reglsLrauon lnformauon please go Lo Lhe webslLe Lo reglsLer aL
www.caplLalquallLy.org uennls SergenL 317-283-3300 - age 33 02-06-2012 O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O 2012 - SCNSCkS O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O uennls SergenL 317-283-3300 - age 34 01-10-2012 S|x 1h|nk|ng nats - Learn|ng Lunch uo more uo less + - O P6A8'% Q2$/67= O H)#'% >),7, O ('R'% 5)%ST/$:', O uennls SergenL 317-283-3300 - age 33 01-10-2012 !"#$%" "' ()*)+, S|x 1h|nk|ng nats - -'# .))/, 0)% -'# 1)/23)*,