Exchange Ticket Mask

Module: Exchange Ticket Mask
Objectives
By the end of the module, participants will be able to correctly: Fill-in the Flight Segment Mask. Fill-in the Basic Exchange Data Mask. Redisplay the Basic Exchange Data Mask. Fill-in the Additional Exchange Data Mask. Fill-in the Other Ticketing Instructions Mask. Fill-in the Domestic Additional Collections Mask. Fill-in the Multi Currency/International Reissue Mask. Fill-in the International Fare Calculation Mask. Display the Total Cost Summary Mask. Fill-in the Form of Payment Mask. Fill-in the Manual Approval Code Mask. Fill-in the Additional Reissue/Options Mask. Fill-in the Involuntary Reroute Mask. Processing Lost and Stolen Tickets. Exchange for VCR tickets
Instructor
In order to demonstrate and complete the entries contained in this module, the CRT must have the keyword CRTSST which allows for mask capabilities. The first half of the module deals with paper ticket exchange and the second half deals with electronic ticket exchange. Teach the applicable sections based on the airlines requirement.
Sabre Airline Reservations Training Guide
February 2004
For airport or city ticket office ticketing, the duty code 4 or 5 is required. For Ticket Delivery Service(TDS) ticketing, the duty code 7 is required. The Employee Profile Record (EPR) keyword MUL375 is required for all Phase 3.75 pricing and ticketing entries. For carriers utilizing the Sabre Automated Ticket Agent Checkout Function, the Employee Profile Record keyword DIENBR is also required. In addition, the agent have a ticket printer assigned, a completed passenger name record in the work area and ticket numbers including check digits. To obtain ticket number and valid check digit: W/TATKT 10 DIGITS (excluding airline accounting code) A check digit will be displayed. For additional information, refer to FOCUS.
February 2004
Overview
Exchange Ticket Mask The purpose of the Exchange Ticket Mask is to allow an agent to input exchange ticket data into a series of masks which, when completed and entered, will compile the information and send it to the ticketing package where it will be reformatted into the traditional exchange ticket entry. The agent will not actually see the exchange ticketing entry take place, however the Sabre computer reservation system will display a ticketing entry response mask indicating the document has been printed. Below are features of the Exchange Ticket Mask: Multiple tickets or documents may be processed in a single exchange transaction. Multiple currencies with additional collection may be processed fields. Data fields for paid taxes. System edits for required data fields and their correctness.
The most important benefit is that the Exchange Ticket Mask allows the agent to concentrate more on customer service than negotiating lengthy formats and potential format errors. The Exchange Ticket Mask Package consists of a series of thirteen masks, each displayed according the type of exchange ticketing transaction taking place. Flight Segment Mask Flight Segment Overflow Mask Basic Exchange Data Mask Additional Exchange Data Mask Other Ticketing Instructions Mask Domestic Additional Collection Mask Multi Currency/International Reissue
February 2004
International Fare Calculation Mask Total Cost Summary Mask Form of Payment Mask Manual Approval Code Mask Ticketing Entry Response Additional Reissues/Options Mask Involuntary Reroute Mask
If completing an even exchange ticket, only the following masks will be displayed and utilized:
Note
Flight Segment Mask Basic Exchange Data Mask Ticketing Entry Response Mask
Before the Exchange Ticket Mask function may be used, all changes must occur and an end transaction must have taken place. Essentially the agent would make the changes, end the Passenger Name Record (PNR) and redisplay it to use the Exchange Ticket Mask function.
February 2004
Even Exchange
Introduce
Flight Segment Mask Have participants create a simple round trip domestic passenger name record and issue a ticket and End Transaction. Distribute the tickets. Then have participants change the itinerary slightly to reflect an even exchange. Participants may use the ticket number from the original ticket.
Instructor
Demonstrate
W#EXCH W# EXCH
<Enter> Primary action code for all Ticketing entries Secondary action code for Exchange Ticket Mask
For Electronic Ticketing the Virtual Coupon Record (VCR) must be displayed before accessing the Exchange Mask. Secondary action codes for segment select, name association, passenger type, etc. may be added to the end of the entry.
Explain
The purpose of this entry is to access the Exchange Ticket Mask Package by displaying the first mask in the series, the Flight Segment Mask.
February 2004
The Sabre response will be the Flight Segment Mask.

WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR. X TO MOVE DOWN TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID TKT DESIGNATOR BEFORE AFTER *ALL* FLTS < > < > < LAX UA 1250Y 15MAR < > < > < SEA UA 238Y 16MAR < > < > < DEN AA 1778Y 17MAR < > < > < ORD AA 4043Y 17MAR < > < > < MKE UA 368Y 19MAR < > < > < ORD UA 456Y 19MAR < > < > < PHL CO 1693Y 21MAR < > < > < IAH CO 1887Y 23MAR < > < > < SEA
> > > > > > > > >
BAG ALLOW < > < > < > < > < > < > < > < > < >
The Flight Segment Mask will take the following information from the passenger name record and carry it over into the mask: Origin and destination city Carrier code and flight number (up to 11 segments) Class of service Departure date
If the itinerary exceeds 11 flight segments, the Flight Segment Overflow Mask will be displayed. This will be covered later in the module.
Point Out
Discuss the components of the mask.

WW - FLIGHT SEGMENTS. X TO MOVE DOWN TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY
Generally the first line(s) of each mask will redisplay the mask title and give a set of instructions to exit or continue.
February 2004
FARE BASIS/ TKT DESIGNATOR
NOT VALID BEFORE AFTER
BAG ALLOW
The following column headings appear under the mask title and instruction lines. FARE BASIS/TICKET DESIGNATOR NOT VALID BEFORE/AFTER BAG ALLOW
< > < > < > < >
*ALL* FLTS
If all flights in the itinerary are to have the same fare basis/ticket designator, not valid before/after and baggage allowance, the agent would fill in these data fields.
LAX UA 1250Y SEA UA 238Y
15MAR < 16MAR <
> < > <
> < > <
> < > <
> >
If each flight will have different fare basis/ticket designator, not valid before/after and baggage allowance, each data field must be completed for each flight. If this is an international itinerary, the inclusion of the O/X indicators for stopover (O) and connection (X) will immediately precede the city. For example:
LAX DL 1450F <O> TYO DL 6062F 16MAR < 16MAR < > < > < > < > < > < > < > >
February 2004
Special Note
In order to move through the mask, the <Tab> key is used. Once all of the data is completed and the agent believes the information to be correct, the agent would depress the <Enter> key to continue to the next appropriate mask. If an error occurs in the mask at <Enter>, an error message will be displayed at the bottom of the mask and the cursor will be placed at the upper most left field of the mask. The agent would <Tab> to the data field in error and type the new and correct information, then <Enter>. Once participants are able to interpret the mask correctly, proceed to the next page on editing the mask.
February 2004
Introduce
Editing the Flight Segment Mask In order to move through the mask, the <Tab> key is used. Once all of the data is completed and the agent believes the information to be correct, the agent would depress the <Enter> key to continue to the next appropriate mask. Before doing this, however, discuss the fields and the characters for each data field.
Field Max Characters Edit
Review
Move Down Fare Basis/Ticket Designator Not Valid Before Not Valid After Baggage Allowance X/O Indicator
Point Out
Field
1 15 5 5 3 1
No Yes Yes Yes Yes Yes
All of the fields, with the exception of the Move Down field may be edited.
Description
FARE BASIS/TKT DESIGNATOR
Fill-in applicable fare basis codes or ticket designators up to a maximum of 15 characters for each data field. Not required, however must be added day first. For example:

NOT VALID BEFORE
DMMM or DDMMM 8MAY or 08MAY
NOT VALID AFTER
This field is required and entered in the same manner as the NOT VALID BEFORE.
February 2004
Field
Description
BAG ALLOW
Not required unless according to local procedures and may be entered in one of three ways:

Kilograms 60K Pounds Pieces 03L 04P
X/O
This field will automatically default to O for stopover. The agent may change the data field to X to indicate a connection. Have participants practice tabbing through the mask and completing the data fields for all flights and then the data fields for individual flights. Have participants perform the instructions to Ignore and Exit the mask as well. These are located in the very first lines of the mask. Stress, if the <Enter> key is depressed after the data fields have been completed, Sabre will take the agent to the next applicable mask. If the agent follows the instructions to Ignore the mask, Sabre will ignore the mask transaction and the passenger name record. It will then be necessary for the agent to redisplay the passenger name record and access the Exchange Ticket Mask package again. Ensure agents are easily able to access the Exchange Ticket Mask Package and complete the data fields before continuing.
Apply
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February 2004
Introduce
Flight Segment Overflow Mask The Flight Segment Overflow Mask is displayed after the initial Flight Segment Mask and when there are more than 11 flight segments in the passenger name record. Once the agent completes the data fields of the Flight Segment Mask for the first 11 flight segments, he/she would place an X in the MOVE DOWN data field at the top of the mask and depress <Enter>.
WW - FLIGHT SEGMENTS. <> X TO MOVE DOWN TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY
Explain
The resulting display would be the Flight Segment Overflow Mask with the remaining flight segments up to a maximum of 24 flight segments.
Point Out
Discuss the mask with the participants.

WW < > X TO MOVE UP FILL-IN OR ENTER TO CONTINUE. FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW < > < >< > < > < > < >< > < > < > < >< > < >
X/O <O> FBU SK 511C 31MAR <O> LHR BA 285F 31MAR <O> SFO UA 7131Y 31MAR SMF
As you will note, it looks like the Flight Segment Mask previously demonstrated, however it will now include all of the remaining flights above and beyond the first 11 flights. All of the data fields and character requirements are the same as well. If there are international flights, the designator X/O will be shown preceding the city to indicate a connection or stopover. There is however, a new data field.
< > X TO MOVE UP
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If the agent wishes to return to the initial Flight Segment Mask, he/she would place an X in the TO MOVE UP data field and <Enter>.
Special Note
If the agent edits the fields of the Flight Segment Overflow Mask and depresses the <Enter> key, the system will proceed to the next mask in the process, the Basic Exchange Data Mask. Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have. It is recommended that the participants follow instructions to ignore all data and passenger name record at this time.
Apply
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February 2004
Introduce
Redisplay Mask To demonstrate the next entry have the students: Display a passenger name record. Make the entry W#EXCH. Follow instructions to Exit. <Enter> Designator to Display Action code for Ticket Mask
Instructor
Demonstrate
*WW * WW
Explain
The purpose of this entry is to redisplay the last mask that was in the working area in the event the mask was cleared from the screen in error. The Sabre response will be a display of the last mask that was in the working area.
Special Note
The agent may exit the Exchange Ticket Mask package at any time with the following entries: Reset Clear IR <Enter>
Apply
Have participants make the entries to redisplay and/or ignore the mask. Little practice should be necessary. Address any questions or concerns the class may have.
February 2004
13
Introduce
Basic Exchange Data Mask To ensure that all participants are viewing the same mask, have participants complete the following: Display a passenger name record (with less than 12 segments). Access Exchange Ticket Package W#EXCH. Complete Flight Segment Mask. Depress <Enter> key.
Instructor
Participants should now be in the Basic Exchange Data Mask.

Explain
The purpose of this mask is to allow input of all exchange ticket data for the purposes of issuing an exchange ticket. The Sabre response will be similar to the one shown below:
WW - PSGR JONES/A TO EXIT - RESET AND CLEAR.
EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT < > < > < > < > < > EXCHANGE TKT STOCK CONTROL NBR - IF APPLIC < > X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS ENTER X < > ISSUE ELECTRONIC TICKET < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < > < > < > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >
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February 2004
Point Out
The following data will be moved from the passenger name record into the mask: Passenger name (not updateable by agent) Original ticket number 1 Original date and place of issue
JONES/A TO EXIT - RESET AND CLEAR.
WW - PSGR
As you will note, the passenger name and a set of instructions appear in the first line of the mask.
EXCHANGE TKT/DOC NBR CK DG COUPON DATA DATE/PLACE ORIG ISSUE ORIGINAL FORM OF PAYMENT
The following column headings appear under the passenger name and instructions:
Column Heading Description
EXCHANGE TKT/DOC NBR CK DG COUPON DATA
Used for the exchange ticket number and will allow up to a maximum 13 characters. Check digit of the exchanged ticket. Maximum of 1 character is allowed. Refers to the actual coupons being exchanged. The coupons maybe entered in numeric from one to four or alpha (A) for ALL coupons, up to a maximum of nine characters. There are several options for this field:

DATE/PLACE ORIG ISSUE
DDMMMYYCCC DDMMMCCC CCCDDMMMYY CCCDDMMM
09OCT99DFW 09OCTDFW DFW09OCT99 DFW09OCT
If passenger name record contains a single airline issued ticket item other than form numbers 04, 06, 20, 23 or 28
February 2004
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ORIGINAL FORM OF PAYMENT
The original form of payment is required up to a maximum of 18 characters, alpha and/or numeric. Some examples:

CK AX3734565789123
<
> EXCHANGE TKT STOCK CONTROL NBR - IF APPLIC
This data field is required for Automated Ticket and Boarding Pass (ATB) (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information.) This data field allows a maximum of 14 characters.
< > X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBR
If a certificate and/or and additional exchange ticket number is required, the user would place X in the data field.
ENTER X < < < < > > > > ISSUE ELECTRONIC TICKET FOR OTHER TKTG INSTRUCTIONS SCREEN IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED IF A REFUND WILL BE PROCESSED
The agent would select the appropriate option by placing X in the appropriate data field.
NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< >
The International Sales Indicator (ISI) is required for all passenger name records containing international itineraries. Allows for four characters.
ENDORSEMENTS < > PSGR TYPE < >
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February 2004
Column Heading
Description
ENDORSEMENTS PSGR TYPE
Allows the user to add an endorsement up to 30 characters free text. Allows the agent to enter the Passenger Type, such as CNN or MIL, up to three characters.
EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES <
> <
> <
>
If there is an equivalent amount paid, the applicable currency codes must be added (used for international). Currency codes are 3-alpha.
IF PREVIOUSLY EXCHANGED -ORIGINALTKT/DOC NBR< >
If the ticket was previously reissued, the original ticket or document number, date and place of issue will automatically be filled in from the data in the original PNR.
February 2004
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Introduce
Editing the Basic Exchange Data Mask The agent would move about the mask using the <Tab> key. Once the cursor is placed in the data field, the agent would enter the data. All of the fields maybe edited for correctness and completion except for the PSGR data field, which is taken directly from the PNR.
Review
Point Out
Once all of the data fields have been completed, the agent would depress the <Enter> key and one of the following will occur:
Then
If CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS indicator is
Additional Exchange Data Mask is displayed. Other Ticketing Instructions Mask is displayed Additional Exchange Data Mask is displayed. Information from this mask will be sent to the ticketing package for further editing. Processing will return to the first mask with the appropriate error response displayed. Sabre will check fares/rules and issue the ticket according to the data input. After the ticket has been issued, the ticketing entry response mask is displayed followed by the ticketing response.
selected
OTHER TICKETING INSTRUCTIONS
indicator is selected
ADD-COLLECT or INTERNATIONAL REISSUE
indicator is selected None of the above are selected An error occurs
All data is valid
Apply
Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.
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February 2004
Practice
Even Exchange The following is an example of an Even Exchange (domestic). Discuss with participants and address any questions.
1. Display a completed passenger name record.
1.1JONES/A 1 CO1887Y 18MAR M IAHSEA 2 CO1604Y 22MAR F SEAIAH TKT/TIME LIMIT 1.TPHONES 1.HDQPWCT RECEIVED FROM - RG HDQ.HDQ4REH 1334/12MAR96 QBZLNS HK1 HK1 940A 1215P 625A 1229P
2. Access the Flight Segment Mask.
W#EXCH
<Enter>
WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR. X TO MOVE DOWN TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS <Y8 > < > <15JUN> < > IAH CO 1887Y 18MAR < > < > < > < > SEA CO 1604Y 22MAR < > < > < > < > IAH
Since the FARE BASIS (Y8) and the NOT VALID AFTER date (15JUN) applied to all flights, the data was entered in the *ALL* FLIGHTS data fields.
February 2004
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3. Depress <Enter> key and the Basic Exchange Data Mask will display.
EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT <88812345123453> <A > <12MAR96HOU> <CK > < >EXCHANGE TKT STOCK CONTROL NBR - IF APPLIC < >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS ENTER X < > ISSUE ELECTRONIC TICKET < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >
The agent has entered the EXCHANGE TICKET DOCUMENT (8881234512345) and CK DG (3) in the data fields. Since all coupons are being exchanged, A was entered in the COUPON DATA field. The DATE/PLACE ORIG ISSUE is 12MAR96HOU and the ORIGINAL FORM OF PAYMENT was CK (check). There are no certificates, other ticket instructions, and this was not an international itinerary, therefore the remaining data fields need not be completed.
4. Enter data by depressing <Enter> key.
The Ticketing Entry Response Mask will be displayed and the exchange ticket document will be printed.
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February 2004
Introduce
Ticketing Entry Response Mask The Ticketing Entry Response Mask is displayed after the exchange ticket document has been printed and the ticketing transaction is complete. This mask allows the user to see the ticketing transaction responses and to continue to the Additional Reissues/Options Mask if desired. No actual editing of this mask is allowed. The Ticketing Entry Response Mask will appear as follows:
WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK. - TO EXIT, RESET, CLEAR AND END TRANS. OK 1221.00/ 21 0070 2802 5 NO BOARDING PASS INFO
Explain
Point Out
Discuss each element of the mask.

WW<X> ENTER TO CONTINUE TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK.
If additional reissues are required, the agent would follow the instructions at the top by placing an X in the ENTER TO CONTINUE DATA FIELD.
- TO EXIT, RESET, CLEAR AND END TRANS.
If additional reissues are not necessary, exit the Ticketing Entry Response Mask by depressing the <Reset> key, <Clear> the screen and End Transaction as indicated in the mask instructions.
OK 1221.00/ 21 0070 2802 5 NO BOARDING PASS INFO
The fare total and ticket number, including check digit is displayed. No boarding pass information is present, however if the passenger was eligible for a boarding pass (had prereserved seats and was within 30 days of departure), the information would be displayed.
February 2004
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Special Note
Note the TKT/TIME LIMIT field of the passenger name record.

1.1JONES/A 1 CO1887Y 18MAR M IAHSEA HK1 940A 1215P 2 CO1604Y 22MAR F SEAIAH HK1 625A 1229P TKT/TIME LIMIT 1.T-12MAR-HDQ4REH TK 2100702802 JONES/A HDQ4REH 1440/12MAR PHONES 1.HDQPWCT RECEIVED FROM - RG HDQ.HDQ4REH 1334/12MAR96 QBZLNS H
Apply
Have the class practice several even exchange transactions before continuing on. Monitor for accuracy and address any errors and questions. Instructor may use examples from previous ticketing exercises or create new passenger name records to be used for Even Exchange practice.
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February 2004
Introduce
Additional Exchange Data Mask In order for participants to be viewing this mask, follow these steps:
1. Display a passenger name record (preferably a domestic itinerary). 2. Access Exchange Ticket Package W#EXCH. 3. Complete Flight Segment Mask. 4. Depress <Enter> key. 5. The Basic Exchange Data Mask will be displayed. 6. Complete the following data fields:
Instructions
EXCHANGE TKT/DOC CK DG COUPON DATA DATE/PLACE OF ORIG ISSUE ORIGINAL FORM OF PAYMENT
7. Select Certificate and/or Additional Exchange by placing an X in the
brackets. The Additional Exchange Data Mask is displayed when the CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBR indicator is selected on the Basic Exchange Data Mask.
Explain
The purpose of this mask is to allow the agent to add additional exchange ticket numbers and coupon data.
February 2004
23
Point Out
Point out and discuss the Additional Exchange Data Mask.

WW - ADDITIONAL EXCHANGE DATA. TO EXIT - RESET AND CLEAR. < > RETURN TO PREVIOUS MASK
EXCHANGE CK COUPON STOCK CONTROL NBR TKT/DOC NBR DG DATA IF APPLICABLE 1 < > < > < > 2 < > < > < > 3 < > < > < > 4 < > < > < > 5 < > < > < > 6 < > < > < > 7 < > < > < > 8 < > < > < > 9 < > < > < > 10 < > < > < > < > IF EXCHANGING MORE TKTS/DOCS THAN MASK PROVIDES
Discuss
Note and discuss the different elements of the mask.

WW - ADDITIONAL EXCHANGE DATA. TO EXIT - RESET AND CLEAR. < > RETURN TO PREVIOUS MASK
The first two lines repeat the mask name and instructions to exit or return to the previous mask.
EXCHANGE TKT/DOC NBR CK DG COUPON DATA STOCK CONTROL NBR IF APPLICABLE
The next two lines indicate the column headings.
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February 2004
Column Heading
Description
EXCHANGE TKT/DOC NBR
If an additional exchange ticket or document is required, the agent would input the information in this data field up to a maximum of 14 coupons (including check digit). If exchanging a certificate number, place C immediately in front of the number. This data field should contain the coupon(s) being exchanged in either numeric (1234) or alpha (A for All) up to a maximum of nine characters. This data field is required for Automated Ticket and Boarding Pass (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information)
COUPON DATA
STOCK CONTROL NBR IF APPLICABLE
< > IF EXCHANGING MORE TKTS/DOCS THAN MASK PROVIDES
The user would select this option by placing an X in the data field if additional documents are being exchanged above and beyond what this mask will allow. If this data field is selected, an indicator will be placed in the Additional Exchange Data Record to show that additional tickets were collected, even though the mask could not process them. All data contained in the Additional Exchange Data Record will be written to tape for offline processing.
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Special Note
Once all fields have been validated, or if no fields were edited, and upon <Enter>, one of the following will occur:
Then
If OTHER TICKETING INSTRUCTIONS
indicator is selected on the Basic Exchange Data Mask

ADD-COLLECT or INTERNATIONAL REISSUE indicator is selected on the Basic
Other Ticketing Instructions Mask will be displayed. Appropriate Additional Collections Data Mask will be displayed. Information from this mask will be sent to the ticketing package for further editing. Processing will return to the first mask with the appropriate error message. Processing will continue through pricing/ticketing.
Exchange Data Mask None of the above are selected Error occurs All data is valid
After the ticket has been issued, the Ticketing Entry Response Mask is displayed.
Apply
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February 2004
Introduce
Other Ticketing Instructions Mask In order to demonstrate the next mask, follow these steps:
Instructions
7. Select FOR OTHER TKT INSTRUCTIONS SCREEN by placing X in the
data field. The Other Ticketing Instructions Mask is displayed when the OTHER TICKETING INSTRUCTIONS indicator is selected on the Basic Exchange Data Mask.
Explain
The Other Ticketing Instructions Mask is used to override current ticketing criteria such as the date, currency code of the AAA city, or the connection indicator.
February 2004
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Point Out
The Ticketing Instructions Mask.

WW - TICKETING INSTRUCTIONS. TO EXIT - RESET AND CLEAR. OVERRIDES < > < > < >/< > < > < > < > X TO SELECT CURRENCY CODE < > ND - NO DATE OVERRIDE BACKDATE < > BP - BOARDING PASS ORIGIN/DESTINATION < > TN - NO TAX CONNECTION INDICATOR PTA POINT OF SALE OVT- TKTG FIELD OVERRIDE TOUR CODE OTHER TOUR BATCH NUMBER < >< >< > > < >< >< > > >
TE CODES< > < > < > < > < > < > < TAX AMT CODE TX< >< >/< >< >/< >< >/< < >< >/< >< >/< >< >/< < >X TO RETURN TO BASIC EXCHANGE DATA MASK
WW - TICKETING INSTRUCTIONS. TO EXIT - RESET AND CLEAR.
This line repeats the mask name and any instructions to exit or continue.
OVERRIDES X TO SELECT
These are column headings indicating:

OVERRIDES
Data fields that can be used as overrides. The agent would input the correct information into each applicable data field. Contains additional data fields which will be selected by placing an X in the brackets.
X TO SELECT
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February 2004
Introduce
Editing the Other Ticketing Instruction Mask The Other Ticketing Instructions Mask will have the following fields which may be edited. All of the data fields are optional.
Description
Explain
Field
CURRENCY CODE
Used to override the currency code of the AAA. This data field will allow up to a maximum of three characters. If the agent wishes to backdate the ticket for whatever reason, he/she would edit this field with the date up to a maximum of five characters. For example: DMMM or DDMMM. This data field actually contains two subfields, one for origin and the second for destination, each containing a 3-alpha city code. This data field is used to indicate a connection if this was not done on the Flight Segment Mask. Enter an X in this data field followed by the first segment in the connecting pair. To show a connection between segments three and four, for example, enter X3. The point of sale city for prepaid tickets may be edited with a city code up to three characters. If a tour code, such as an IT number is applicable, this data field would be updated up to 13 characters. Allows up to maximum 10 characters. Place an X in this data field to select if applicable. If the agent wants a boarding pass to issue, he/she would place an X in this data field.
BACKDATE
ORIGIN/DESTINATION
CONNECTION INDICATOR
PTA POINT OF SALE
TOUR CODE
TOUR BATCH NUMBER NO DATE OVERRIDE BOARDING PASS
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Field
Description
NO TAX OVT - TICKETING FIELD OVERRIDE OTHER
If to be tax exempt, place an X in this data field. This data field is also user-defined and requires a duty code 7 to update. Indicates other secondary codes which may apply. These are user-defined codes and require a duty code of 7 to update. If tax exempt, enter the 2-letter tax code. This can be either the country code or the actual tax code (example: XF for Passenger Facility Charge). If taxes apply, enter the 3-letter currency code.
TE CODES
TAX AMT CODE

Instructor
This mask might be a bit more difficult to comprehend than some of the other masks. It might be best explained to say that this mask represents the secondary action codes an agent might use in the traditional exchange ticket entry. The agent simply selects or inputs the override information in the appropriate data field, and that information is sent to Sabre ticketing package to be reformatted into the exchange ticket entry. For example, by inputting a tax code in the TE CODES data field, the agent is asking Sabre to issue the ticket with a tax exempt status for that tax.
Explain
After all information on the Other Ticketing Instructions Mask has been edited, one of the following will occur:
Then
If ADD COLLECT or INTERNATIONAL REISSUE indicator field is selected on
Appropriate Additional Collections Data Mask is displayed. Mask processing will begin building the Total Cost Summary Mask. Information from this mask will be sent to the ticketing package for further editing.
the Basic Exchange Data Mask Tax amount entered is to collect an airport Passenger Facility Charge (XF), None of the above are selected
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February 2004
If
Then
Error occurs All data is valid
Processing will return to the first mask with the appropriate error response displayed. Processing will continue through pricing/ticketing. After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.
Apply
Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have. At this time, review all of the information presented here. Ensure participants have met all objectives for this section and all questions have been addressed before continuing.
Review
February 2004
31
Domestic Additional Collection

Introduce
Domestic Additional Collections Mask To demonstrate the Domestic Additional Collections Mask, follow these steps:
Instructions
7. Select Domestic Additional Collection Mask by placing X in the data
field. The Domestic Additional Collection Mask is displayed when: The ADD-COLLECT or INTERNATIONAL REISSUE REQUIRED indicator is selected on the Basic Exchange Data Mask. When the itinerary is wholly within the AAA country and multiple currencies are not involved.
Explain
The purpose of this mask is to allow the agent to input the base fare and taxes for the exchanged ticket. Sabre will add the fare and taxes for the new ticket.
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February 2004
If a Virtual Coupon Record exists, Sabre will add the fare and taxes for both the exchanged ticket and the new ticket. Prior to displaying the Domestic Additional Collection Mask, the following will occur: The BASE FARE OF NEW TICKET, NEW TAX(ES) and TAX CODE(S) fields will be filled in the mask if a Phase IV record is present and the AAA currency is the same as the Phase IV. The base fare and up to 10 taxes will be moved from the Phase IV record to the mask. Any remaining taxes will be added together followed by an XT in the last tax box. If any Passenger Facility Charge airport codes are present, they will be moved to the mask in the NEW PFC AIRPORT CODE fields. The unused tax box fields will be suppressed. The Phase IV record should contain the most current information. If the passenger name record itinerary is wholly within the AAA country, the AAA currency code will be moved to the Domestic Additional Collections Mask and be displayed.
Point Out
Note and discuss the Domestic Additional Collections Mask.

WW < >X TO DISPLAY INTL EXCHANGE AND/OR INTL A/C BASE VALUE OF EXCHANGED TICKET/S/< > USD PD TAX AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - EXCHANGED TICKET PFC AIRPORT CODES< >< >< >< > USD EXCHANGE WITH USD
BASE FARE OF NEW TKT < TAXES AND CODES < >< < >< > < >< < >< > < >< XF - NEW PFC AIRPORT CODES<
> > > >
USD < < < ><
>< > < >< > < >< > < >< >< >
>< >< ><
> > >
< >X TO RETURN TO BASIC EXCHANGE SCREEN
February 2004
33
Discuss
Discuss the various components of the mask with participants.

WW USD EXCHANGE WITH USD < >X TO DISPLAY INTL EXCHANGE AND/OR INTL A/C
As with most of the masks, the title of the mask and any instructions appear in the first one or two lines. If the agent wishes to display INTERNATIONAL EXCHANGE AND/OR INTERNATIONAL ADDCOLLECT, he/she would place X in the date field.
BASE VALUE OF EXCHANGED TICKET/S/< > USD
The agent would place the base fare of the exchanged ticket(s) in this data field. Up to a maximum of eight characters is allowed.
PD TAX AND CODES < >< > < >< > < >< >
All previously paid taxes (up to eight characters) and the 2-letter tax code are placed in the data field. For example: <3.00><XA>
XF - EXCHANGED TICKET PFC AIRPORT CODES< >< >< >< >
If the exchanged ticket collected Passenger Facility Charges for any airport, the 3-letter airport code should be inserted into these data fields.
BASE FARE OF NEW TKT < > USD
Place the base fare of the new ticket in this data field. The field will accept up to eight characters.
TAXES AND CODES < >< > < >< > < >< >
All applicable taxes and tax codes for the new ticket should be added here.
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February 2004
XF - NEW PFC AIRPORT CODES<
><
><
><
>
Any new Passenger Facility Charge airports are input here. Use the 3letter airport code.
To return to the Basic Exchange Screen, the agent would place an X in the data field.
Explain
Once all input is complete, and upon <Enter>, one of the following will occur: The additional collection will be calculated. During this calculation, the Base Value of the exchanged ticket is subtracted from the Base Fare of the new ticket and the difference is moved to the Total Cost Summary Mask. Base Fare/New - Base Value/Exchange = Additional Collection (If the result is negative, the word Negative is displayed in a specific field on the Total Cost Summary Mask.) The Paid Tax amounts are subtracted from their corresponding New Tax amounts by tax code. New Tax Amount - Paid Tax Amount = Additional Collection (Any tax with a positive value is reflected in the tax box fields on the Total Cost Summary Mask) The Total Cost Summary Mask will be built and displayed on the screen. Base Fare Add Collect + Tax Add Collect = Total Add Collect
Apply
February 2004
35
Introduce
Total Cost Summary Mask The Total Cost Summary Mask is displayed when an additional collection is required in the exchange ticketing transaction. This mask cannot be updated by the agent.
WW - TOTAL COST SUMMARY. RESET AND CLEAR TO EXIT. IF CORRECT, DEPRESS ENTER TO CONTINUE
Explain
JONES/A A/C BASE FARE A/C EQIV FARE TAX TAX TAX TOTAL A/C AMT USD 120.00
USD
120.00 A
Point Out
The Total Cost Summary Mask will contain the following information: The Passengers Name, which is carried over from the Basic Exchange Data Mask The currency code, which is based upon the AAA The A/C Base Fare, which is the difference between the Base Fare of New Ticket and the Base Value of the Exchange Ticket.
If the difference is negative, the word NEGATIVE will display in the field after the A/C Base Fare amount.
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February 2004
Introduce
Domestic Additional Collections If data was entered on the Domestic Additional Collections Data Mask, the tax information will appear as follows: The first two New (unpaid) Tax Amounts and Tax Codes will be carried over and displayed in the first two tax boxes. If only three New (unpaid) Taxes are present, the third New (unpaid) Tax Amount and Tax Code will be carried over and placed in the third tax box. If more than three New (unpaid) Taxes were entered on the Domestic Additional Collections Data Mask, the remaining New (unpaid) Taxes will be added together and placed in the third tax box with an XT as the Tax Code. (Exception, the third tax box will show any Paid Tax Amount that has a positive value. In this case, the second tax box will contain the remaining New Taxes with an XT Tax Code, and the third tax box will be prefaced with PD, indicating that the taxes are paid.) The Total A/C Amount is preceded by the AAA currency code and followed by an A for Additional Collection. If the Domestic Additional Collections Data Mask was used, the Total A/C Amount is calculated by adding the A/C Base Fare amount with the New (unpaid) Tax(es) and subtracting the Paid Tax(es).
Explain
February 2004
37
Introduce
International Additional Collections If data was entered on the Multi-Currency/Intl Reissue Mask, the tax information will appear as follows: The first two Paid Tax Amounts and Tax Codes will be carried over and displayed in the first two tax boxes. If no New (unpaid) Taxes are present, the third tax box will contain the third Paid Tax Amount and Tax Code. Any tax box that does not contain paid taxes will contain new unpaid tax amounts and tax codes. Any remaining New (unpaid) Taxes will be added together and placed in the third box with an XT as the Tax Code. (A PD will be displayed in front of each Paid Tax field.)
Explain
Special Note
Upon reviewing the data in the Total Cost Summary Mask, the agent would depress <Enter> key and the Form of Payment Mask will be displayed if an additional collection is required.
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February 2004
Introduce
Form of Payment Mask The purpose of this mask is to allow the agent to input the add collect form of payment. In addition to the actual form of payment, there are data fields for expiration date and American Express extended payment plan if paying by credit card. The Form of Payment Mask is displayed when an additional collection is required on the ticket.
Explain
Point Out
Note the A/C Form of Payment Mask.

WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR. TTL A/C CASH AMT CHECK AMT < < < > > > < >X IF CC1 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > < >X IF CC2 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > > DOCUMENT NBR < > > DOCUMENT NBR < > >
CC1 CC
AMT NBR
< <
CC2 CC INV GTR PTA
AMT < NBR < AMT < AMT < AMT <
Discuss
Discuss each of the components.

WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR.
The first two lines of the mask contain the title and instructions to either issue the ticket or exit the mask.
February 2004
39
TTL A/C
<
>
The TTL A/C amount will be carried over from the Total Cost Summary Mask. No agent input is allowed.
CASH AMT < >
Input the total amount of the additional collection for payment by cash. A maximum of eight characters is allowed.
CHECK AMT < >
If paying the additional collection by check, input the amount in this data field, allowing up to a maximum of eight characters.
< >X IF CC1 APPROVAL PREVIOUSLY OBTAINED
If paying the additional collection by credit card and an approval was already obtained, select this data field by placing an X in the brackets.
CC1 AMT CC NBR < < > CC EXP < > > AX EXTENDED PAY < >
When paying the additional collection by credit card, several data fields must be completed:
Data Field Description
CC1 AMT
Amount to be charged to this credit card in numeric, up to a maximum of eight characters. Expiration date of this credit card. This data field will allow up to four numeric DD MMM YY. If using an American Express card for the add collect form of payment, the agent would complete this data field with an X.
CC EXP
AX EXTENDED PAY
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February 2004
Data Field
Description
CC NBR
Input the credit card number here. Up to a maximum of 50 characters are allowed.
If using a second additional credit card to cover the additional collection, all of the data fields for CC2 would be completed as well as those data fields for CC1.
INV AMT < > DOCUMENT NBR < >
If using an Invoice for the additional collection, complete the AMT data field and the invoice document number. As many as ten characters are allowed in the document number field for invoice reference.
GTR AMT < > DOCUMENT NBR < >
If using a Government Transportation Request (GTR) for the additional collection, complete the AMT data field and the GTR number. As many as eight characters are allowed in each of the two data fields for GTR.
PTA AMT < >
If paying by Prepaid Ticket, the agent would enter the PTA amount here. Up to a eight characters are allowed to define the amount.
Special Note
The edits to ensure the amounts entered on the mask are equal to the Total Amount will not apply for prepaid tickets. Have participants tab through the mask and update the various data fields. Advise participants that once they have input the data, depressing the <Enter> key will take them to the next mask in the process.
Apply
February 2004
41
Introduce
Credit Card Forms of Payment Processing The Credit Card Forms of Payment processing will be as follows: The second credit card form of payment will be edited before the first credit card. Sabre has the authority to retrieve one approval code per transaction in a single form of payment ticketing entry. If multiple forms of payment exist in the ticketing entry, the credit card approval code must be received manually by typing in separate CK* entries. Each time an approval code is retrieved in Sabre, the purchasers open-to-buy limit is decreased for that credit card. Although processing exists to retrieve one credit approval code for single forms of payment, Sabre will begin retrieving multiple approval codes for add collects in the Masks for Exchange Ticketing package.
Explain
The following describes how Sabre will retrieve credit approval codes.
Point Out
Single Credit Card Form of Payment A single credit card form of payment will be processed as today with the following exceptions:
If CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit
Then
Credit Approval Code Mask will be displayed on the screen with the following message:
NEED APPROVAL CODE/FARE aaaaa USD xxxx
card is selected and an approval has not already been retrieved for the credit card by the Masks for Exchange Ticketing package
(aaaaa = the amount of the credit card that has not yet been approved.)
CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit
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February 2004
If
Then NEED APPROVAL CODE/FARE aaaaa USD xxxx
card is selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package and the amount for the credit card has increased
(aaaaa = the amount of the credit card that has not yet been approved.) Credit Link will be accessed to retrieve the approval code and store it in the record.
card is not selected and an approval has not already been retrieved for the credit card by the Masks for Exchange Ticketing package
card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased Two Approval Codes
Difference will be sent to the Credit Link to retrieve a second approval code. Both approval codes will be stored in the record and printed on the ticket (stock permitting).
If two approval codes have already been retrieved by the Masks for Exchange Ticketing package and the amount for the credit card increases, the Credit Approval Code Mask will be displayed on the screen with the following message: UNABLE TO VERIFY CREDIT - CALL DIRECT - xxxx
Note
The last two credit approval codes will be stored in the record. The first approval code will be lost.
February 2004
43
Emphasize
Sabre does not have the authority from the credit card companies to return approval codes back to the card company to increase the purchasers open to buy limit when additional approvals are needed. Therefore, care will need to be taken to ensure agents do not access the Credit Link for more than what is needed for each credit card form of payment.
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February 2004
Introduce
Manual Approval Code Mask The Manual Approval Code Mask is displayed when: The credit package encounters a problem while obtaining an approval code for a credit card When a credit card is being processed and the corresponding approval previously obtained field is selected When the Telecheck DCIES option is being used. (The Telecheck DCIES option can only be used at locations in the United States, Canada, Puerto Rico, the U.S. Virgin Islands, or the Pacific Islands.)
Explain
Point Out
Manual Approval Code Mask is shown below:

WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE. DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR. APPROVAL CODE < CC AMT[ CK AMT[ ] ] > CC1 CC NBR [ ] > CC EXP [ ]
MICR NBR<
ID - DRIVERS LICENSE DL ID - ARMED FORCES MI IF APPLICABLE - SECONDARY ID ID RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < > NEED APPROVAL CODE/FARE -1ST CC
Discuss
Note and discuss the components of the mask.

WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE. DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR
The mask type and any instructions are listed in the first two lines of the mask.
February 2004
45
APPROVAL CODE <
>
CC1
This data field allows the agent to input an approval code obtained manually, perhaps by calling the credit card company directly. CC1 indicates that CC1 was selected as the form of payment on the Form of Payment Mask.
CC AMT[ ] CC NBR [ ] CC EXP [ ]
The credit card amount, number and expiration date will be provided and carried over from the Form of Payment Mask if the CC1 form of payment was entered on the Form of Payment Mask. The CK data fields will be suppressed. If the CC2 form of payment was entered on the Form of Payment Mask, the CC2 Amount, Credit Card Number, and Expiration Date will be carried over from the Form of Payment Mask and displayed in the Approval Code Mask. CC2 will be displayed next to the APPROVAL CODE FIELD.
CK AMT[ ] MICR NBR < >
If CHECK was selected on the Form of Payment Mask and the Telecheck package is being is used, the check amount will be carried over into this data field form the Form of Payment Mask. CK will be displayed next to the APPROVAL CODE data field and the credit card data fields will be suppressed. The MICR NBR can be edited up to a maximum of 25 characters.
ID - DRIVERS LICENSE DL < > < >
If requesting additional identification, such as a drivers license, the agent would fill in the two data fields with the 2-letter state code and drivers license number up to 23 characters.
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February 2004
ID - ARMED FORCES
MI
<
>
If requesting military identification, the agent would enter the ID number up to nine characters.
IF APPLICABLE - SECONDARY ID ID < < > >
Any secondary identification may be entered in each data field up to 25 characters, free text.
RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < >
If the agent wishes to change the form of payment, select this option by placing an X in the data field.
Special Note
Once all editing is complete and upon <Enter>, one of the following will occur:
Then
If
Two credit cards were entered on the Form of Payment Mask, and CC2 has been processed A credit card and a check were entered on the Form of Payment Mask, and the credit card has been processed Information from the mask will be sent to the ticketing package for further editing. If an error occurs All data is valid
CC1 will then be processed.
Check will then be processed.
Processing will return to the first mask with the appropriate error response displayed. Processing will continue through pricing/ticketing.
After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.
February 2004
47
Apply
48
February 2004
Introduce
Multiple Forms of Payment: Credit Card and Credit Card A multiple form of payment containing two credit cards will access the credit link once for each card. The following will take place if two credit cards are selected:
Then
Explain
If
Credit card approval override for either credit card is selected and an approval has not already been retrieved for that card by the Exchange Ticketing Package
(aaaaa = the amount of the credit card that has not yet been approved.) Once the Approval Code is entered on the Credit Approval Code Mask, if credit card two (CC2) is being processed
CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the second credit card
Credit card one (CC1) will be checked for Credit Link processing. Second credit card information will be sent to the Credit Link for approval.
(CC2) is not selected and an approval code has not been retrieved for that card by the Exchange Ticketing package Credit approval code is received
CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for credit card one is selected
Approval code will be stored in the record. Credit Approval Code Mask is displayed with the following error message:
CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for credit card one is not
Credit card one will be sent to the Credit Link for approval Approval code will be stored in the record.
selected If a credit approval code is received
CREDIT CARD APPROVAL PREVIOUSLY
Difference will be sent to the Credit Link to
February 2004
49
If OBTAINED for the corresponding credit
Then
card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased Approval code has already been retrieved for the corresponding credit card
retrieve a second approval code. Both approval codes will be stored in the record and printed on the ticket. (stock permitting)
UNABLE TO VERIFY CREDIT - CALL DIRECT - xxxx
Point Out
The new approval code will overlay the original code for the corresponding card in the record. The original approval code will be lost. Once the APPROVAL CODE is entered on the Credit Approval Code Mask, if credit card two is being processed, credit card one will be checked for Credit Link processing.
Special Note
The Exchange Ticket Mask procedure permits use of the following multiple forms of payment: Cash Check Credit Cards Government Travel Request (GTR) Prepaid Ticket (PTA)
Invoice is not a valid option for multiple forms of payment.
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February 2004
Introduce
Credit Card and Check When a multiple form of payment containing one credit card and a check form of payment is entered the following will occur:
Then
Explain
card is selected and an approval has not already been retrieved for that card by the Masks for Exchange Ticketing package Once the Approval code is entered on The Credit Approval Code Mask and if using Telecheck (DCIES) option
(aaaaa = the amount of the credit card that has not yet been approved.) Credit Approval Code Mask will be prepared for Telecheck processing and displayed with the following error message:
NEED MICR NBR OR APPROVAL CODE - xxxx
card is selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased Once the Approval Code is entered on the Credit Approval Code Mask and if using the Telecheck (DCIES) option
Credit card information will be sent to the Credit Link for approval.
card is not selected and an approval code has not been retrieved for that card by the Masks for Exchange Ticketing package Credit approval code is received Approval code will be stored in the record.
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If
Then
Telecheck option is being used
Credit Approval Code Mask is displayed with the following error message:
card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased
Difference will be sent to the Credit Link to retrieve a second approval code. Both approval codes will be stored in the record. If the Telecheck option is being used, the Credit Approval Code Mask will be prepared for display. If an approval code has already been retrieved, the approval code will be moved to the Credit Approval Code Mask. The mask will be displayed with the following message:
Approval codes have already been retrieved by the Masks for Exchange Ticketing package for the credit card and the amount for the credit card increases Telecheck processing will be accessed, for carriers using DCIES, when the form of payment is a check and the user is located in the U.S., Canada, Puerto Rico, U.S. Virgin Islands, or the Pacific Islands. If an approval code has already been retrieved
Point Out
Approval code will be displayed on the Credit Approval Code Mask.
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February 2004
Special Note
Once the Approval Code is entered on the Credit Approval Code Mask and if the Telecheck option is being used, the Credit Approval Code Mask will be prepared for Telecheck processing. If an approval code has already been retrieved for the check, the approval code will be displayed in the Credit Approval Code Mask. The mask will be displayed with the following message:
Point Out
If
Once all editing is complete, the following will occur:

Then
Manual approval code is needed for check or credit card forms of payment Once all edits are complete, the new input message is built. The entry will be sent to the mainline ticketing package where additional edits will be performed. If an error occurs All data is valid
Credit Approval Code Mask will be displayed on the screen with the appropriate message. Processing will return to the first mask with the appropriate error response.
Processing will continue through ticketing. After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.
Note
A multiple form of payment containing a credit card and either cash, GTR, or PTA, will be processed as today. The cash, GTR, and PTA forms of payment will be edited before the credit card. Multiple forms of payment are permitted using all print routines except Gulf Air. The Gulf Air ticket print routine, using the Exchange Ticket Mask procedure, is restricted to a single form of payment.
Emphasize
February 2004
53
Practice
Additional Collection The following steps are examples of an Additional Collection transaction (domestic). Discuss with participants and address any questions.
1.1JONES/A 1 CO1887Y 18MAR M IAHSEA 2 CO1604Y 22MAR F SEAIAH TKT/TIME LIMIT 1.TPHONES 1. PWCT RECEIVED FROM - RG HDQ.HDQ4REH 1505/12MAR96 EOK 1505 SSXJIK HK1 HK1 940A 1215P 625A 1229P
W#EXCH
<Enter>
TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY
WW - FLIGHT SEGMENTS. X TO MOVE DOWN
FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS <Y8 > < > <15JUN> < IAH CO 1887Y 18MAR < > < > < > < SEA CO 1604Y 22MAR < > < > < > < IAH
> > >
For this example, the same FARE BASIS code (Y8) and NOT VALID
AFTER date (15JUN) apply to *ALL* flights, and have been input in the *ALL* FLTS data fields.
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February 2004
3. Depress the <Enter> key.
This will display the Basic Exchange Data Mask.

EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT <88812345123453> <A > <12MAR96HOU> <CK > < >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE < >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS ENTER X < > ISSUE ELECTRONIC TICKET < > FOR OTHER TKTG INSTRUCTIONS SCREEN <X> IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >
Note that the PSGR NAME was moved over directly from the passenger name record. The agent input the EXCHANGE TKT/DOC NBR and CK DG (88812345123453) and completed the COUPON DATA (A for all coupons to be exchanged).
DATE/PLACE ORIG ISSUE (12MAR96HOU) was input.
The agent input the FORM OF PAYMENT (CK).
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55
4. Select IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED by
placing X in the data field. This will display the Domestic Additional Collections Mask.
WW < >X TO DISPLAY INTL AND/OR INTL A/C BASE VALUE OF EXCHANGED TICKET/S/<1098.00 > USD PD TAX AND CODES < >< > < >< > < < >< > < >< > < >< > < < >< > < >< > < >< > < XF - EXCHANGED TICKET PFC AIRPORT CODES<SEA>< BASE FARE OF NEW TKT <1218.00 > USD TAXES AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - NEW PFC AIRPORT CODES< >< >< >< < >X TO RETURN TO BASIC EXCHANGE SCREEN >< < < < > USD EXCHANGE WITH USD EXCHANGE
>< >< >< >
> > >
>< >< >< ><
> > >
Next the agent would input the BASE VALUE OF THE EXCHANGED TICKET (1098.00). The EXCHANGED TICKET PFC AIRPORT CODE was input (SEA). The final data field completed is the BASE FARE OF NEW TKT (1218.00).
5. The agent would <Enter> once all of the appropriate data has been
input and verified.
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February 2004
The Total Cost Summary Mask will be displayed.

WW - TOTAL COST SUMMARY. RESET AND CLEAR TO EXIT. IF CORRECT, DEPRESS ENTER TO CONTINUE. JONES/A A/C BASE FARE A/C EQIV FARE TAX TAX TAX TOTAL A/C AMT USD 120.00
USD
120.00 A
Remember, no entries can be made in the Total Cost Summary Mask except to return to the previous screen.
6. Once completed, the agent would <Enter> to proceed to the Form of
Payment Mask.
WW - A/C FORM OF PAYMENT. BOX DEPRESS ENTER TO ISSUE TKT. TTL A/C 120.00 USD CASH AMT < > CHECK AMT <120.00 > < >X IF CC1 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > < >X IF CC2 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > > DOCUMENT NBR < > DOCUMENT NBR < > > > ENTER AMOUNT IN ASSOCIATED FOP TO EXIT - RESET AND CLEAR.
CC1 AMT < CC NBR <
CC2 CC NBR INV GTR PTA
AMT < < AMT < AMT < AMT <
The TTL A/C of $120.00 will be paid for by check as indicated in the CHECK AMT data field.
February 2004
57
7. If all of the data is correct, the agent would <Enter> at which time the
Ticketing Entry Response Mask will be displayed.

WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK. - TO EXIT, RESET, CLEAR AND END TRANS. OK 1221.00/ 24 0070 2803 2
No entries are allowed in this mask.

Special Note
If additional reissues are required, follow the directions by placing an X in the ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS MASK. If no further reissues are needed: Depress the RESET key CLEAR the screen End Transaction
Point Out
The following is an example of the passenger name record once ticketed. Note the TKT/TIME LIMIT field.
1.1JONES/A 1 CO1887Y 18MAR M IAHSEA HK1 940A 1215P 2 CO1604Y 22MAR F SEAIAH HK1 625A 1229P TKT/TIME LIMIT 1.T-12MAR-HDQ4REH TK 2400702803 JONES/A HDQ4REH 1521/12MAR PHONES 1.HDQPWCT RECEIVED FROM - RG HDQ.HDQ4REH 1505/12MAR96 SSXJIK H
Apply
Have the participants make the necessary entries to complete a reissue transaction involving an additional collection using passenger name records that have been previously created and ticketed or create and ticket
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February 2004
new passenger name records. Address any questions or concerns they may have.
February 2004
59
Additional Reissues
Introduce
Additional Reissues/Options Mask The Additional Reissues/Options Mask will allow the user to reissue additional tickets before ending the passenger name record. The Additional Reissues/Options Mask is displayed after the exchange ticket document has been printed and the ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS MASK is selected by placing an X in the data field and depressing the <Enter> key. The Ticketing Entry Response Mask is shown below:
Explain
Once the <Enter> key is depressed, the Additional Reissues/Options Mask will be displayed.
Point Out
Note and discuss the mask.

WW - ADDITIONAL REISSUES/OPTIONS. TO EXIT - RESET, CLEAR AND END TRANSACTION.
NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS * 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER * COMPLETE ALL SECTIONS BELOW WHEN USING OPTION 3 ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT 1< >< > < > < > 2< >< > IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < > 2 EXCHANGE STOCK CONTROL NBR < >
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Discuss
Discuss the various components of the mask.

As with the other masks, the mask title and instructions appear in the first two lines of the mask.
NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION
Option number 1 allows the agent to void and reissue the ticket because the printer was either turned off, jammed, etc. To select this option, the agent would input the number 1 in the NBR SELECTION data field. This option is not available to host customers who are currently using prenumbered ticket stock.
2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS
Option number 2 allows the agent to void the ticket and return to the first screen in the event an error was made. Enter 2 in the NBR SELECTION data field if this is your choice. This option is not available to customers using pre-numbered ticket stock.
3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING ENTER NAME SELECT ENTRY - < >
Option number 3 allows the agent to return to the first screen to complete additional ticketing transaction. In addition to selecting number 3, the agent would also enter the name selection number to which this exchange applies. If option 3 is selected, the name number is required.
4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE
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Option number 4 allows the agent to access the Miscellaneous Sales and Service Mask to collect an administrative service charge, penalty or lost ticket application fee. For TREX users option number 4 will appear as 4. ACCESS MISC2 TO COLLECT CHANGE FEE. When option number 4 is selected on the Additional Reissues/Option Mask, Sabre will automatically display the Change Fee mask with the applicable data auto-populated.
5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER
Option number 5 allows the agent to access the Refund Mask to issue a refund or residual voucher.
EXCHANGE TKT/DOC NBR 1< CK DG >< COUPON DATA DATE/PLACE ORIG ISSUE > < > < ORIGINAL FORM OF PAYMENT >
Once the appropriate option was selected (1, 2 or 3), the agent would fill in the above exchange ticket data.
IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < 2 EXCHANGE STOCK CONTROL NBR < > >
This data field is required for Automated Ticket and Boarding Pass (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information.)
Explain
Once a selection has been made and the remaining data input, the agent would <Enter> and one of the following will occur:
Then
If
Menu Selection 1 is selected and upon <Enter>
System will generate the data from the masks to the ticketing package and:

Automatically generate a WV entry to void the previously generated ticket number Reissue the document
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If
Then
The Additional Reissues/Options Mask will be also be redisplayed.
First mask will retain all of the previously entered data. Data previously entered on the Form of Payment and Manual Approval Code masks will be deleted. Automatically generate a WV entry to void the previously generated ticket number. First mask (Flight Segment or Basic Exchange Data) will be displayed. Flight Segment Mask will be displayed with the corresponding passenger name that was entered in the NAME SELECTION field. Previously entered data on the Basic Exchange Data, Additional Exchange Data, Form of Payment, and Manual Approval Code masks will be deleted.
Menu Selection 3 is selected and the exchange ticket information is entered on this mask
Flight Segment Mask will be displayed with the corresponding passenger name that was entered in the NAME SELECTION field. All data previously entered on previous masks will then be retained, except on the Manual Approval Code Mask.

Menu Selection 4 is selected and upon <Enter> Menu Selection 5 is selected and upon <Enter>
MISC - Services mask will be displayed. Ticket number field is automatically updated. Refund mask will be displayed. Passengers name is automatically updated.
Special Note
All data entered on the Additional Reissues/Options Mask (except the Number Selections) will be carried over to the Basic Exchange Data Mask and moved to their respective fields. If the second exchange ticket data is entered, the CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOCS indicator will be selected on the Basic
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Exchange Data Mask and the data will be moved to their respective fields on the Additional Exchange Data Mask. The Form of Payment Mask will be displayed when the form of payment will need to be verified again. (Credit Card form of payments will need new authorization codes.) This will also give the user an opportunity to return to the Basic Exchange Mask to change fields if necessary.
Apply
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February 2004
International Additional Collection

Introduce
Multi Currency/International Reissue Mask The Multi-Currency/International Reissue Mask is displayed when: The ADD-COLLECT/OR/INTERNATIONAL REISSUE REQUIRED indicator is selected on the Basic Exchange Data Mask, or When the itinerary is not wholly within the AAA country, or When an EQUIVALENT FARE PAID CURRENCY CODE is entered on either the Basic Exchange Data Mask or on the Other Ticketing Instructions Mask in the CURRENCY CODE OVERRIDE field.
Explain
The Sabre response will be similar to the one shown below:

WW - MULTI CURRENCY/INTERNATIONAL REISSUE BASE VALUE OF EXCHANGED TICKET/S/< >< >CURRENCY CODE EQUIV. FARE PAID CURRENCY CODES< >< >IF APPLICABLE PD TAX AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - EXCHANGED PFC CHARGE AIRPORT CODES< >< >< >< > BASE FARE OF NEW TKT < >IN CURRENCY OF EXCHANGED TKT ADD COLLECT CURRENCY OF PAYMENT < > A/C TAX AND CODE < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - NEW PFC CHARGE AIRPORT CODES< >< >< >< > < >X TO RETURN TO BASIC EXCHANGE DATA MASK
Point Out
Discuss each of the components of the mask.

WW - MULTI CURRENCY/INTERNATIONAL REISSUE
The first line of the mask displays the title.
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BASE VALUE OF EXCHANGED TICKET/S/<
><
>CURRENCY CODE
The agent would complete the data fields with the base fare of the exchanged ticket and 3-letter currency code.
EQUIV. FARE PAID CURRENCY CODES< >< >IF APPLICABLE
If the ticket was issued in another currency, the agent would input the equivalent amount paid currency codes.
PD TAX AND CODES < >< > < >< > < >< >
Any previously paid taxes and their respective tax codes would be input in these data fields. The paid tax amount allows up to seven characters, while the paid tax code allows up to 3 characters.
XF - EXCHANGED PFC CHARGE AIRPORT CODES< >< >< >< >
The city codes for any previously collected Passenger Facility Charges would be entered at this time.
BASE FARE OF NEW TKT < >IN CURRENCY OF EXCHANGED TKT
The base fare of the new ticket would be input, in the currency of the exchanged ticket. Up to eight characters are allowed.
ADD COLLECT CURRENCY OF PAYMENT < >
The 3-letter currency code for the add collect should be entered in this data field.
A/C TAX AND CODE < >< > < >< > < >< >
Add the add collect taxes and respective 2-letter codes here.
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XF - NEW PFC CHARGE AIRPORT CODES<
><
><
><
>
If any new Passenger Facility Charges are required, enter the 3-letter airport code in each of the data fields as necessary.
< >X TO RETURN TO BASIC EXCHANGE DATA MASK
The agent may return to the Basic Exchange Data Mask by placing an X in the date field.
Special Note
Prior to displaying the Multi-Currency/International Reissue Mask, the following will occur:
Then EXCHANGE TKT EQUIVALENT FARE PAID CURRENCY CODE(S) will be carried over and
If EXCHANGE TKT EQUIVALENT FARE PAID CURRENCY CODE(S) was entered on the
Basic Exchange Data Mask Phase IV record is present and the itinerary is international (defined as one flight segment outside the AAA country)
Point Out
displayed on the Multi-Currency/International Reissue Mask.

BASE FARE OF NEW TICKET will be filled in
the mask.
Once all editing is complete and upon <Enter>, the following will occur: The International Additional Collection will be calculated. The International Base Value of the Exchanged Ticket will be subtracted from the Base Fare of the New Ticket. The difference will be shown as the A/C Base Fare on the Total Cost Summary Mask. If the result is negative, it will be reflected on the Total Cost Summary Mask. The base fare will appear as 0 and to the right of the amount, the following message will be displayed:
[POSSIBLE REFUND]
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Each of the New A/C Taxes will be reflected on the Total Cost Summary Mask; either with their individual tax code or as a summation with an XT tax code.
Special Note
The International Fare Calculation Mask will be displayed, if a Phase IV record is not present. If a Phase IV record is present, the Total Cost Summary Mask will be displayed.
Apply
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February 2004
Introduce
International Fare Calculation Mask The International Fare Calculation Mask allows the agent to input the fare calculation information that will print out on the ticket. Five fare calculation lines will be displayed for Automated Ticket and Boarding Pass ticket stock. If carbonized or transitional ticket stock, the fifth line will be suppressed. The International Fare Calculation Mask will be displayed if a Phase IV ticket record is not present for an international add collect. The Sabre response will be similar to the one shown below:
WW - INTERNATIONAL FARE CALC. TO EXIT - RESET AND CLEAR.
Explain
ENTER THE NEW FARE CALCULATION INFORMATION BELOW < < < < < < >X TO RETURN TO PREVIOUS MASK > > > > >
Point Out
The International Fare Calculation Mask will have the following fields which require editing:
Mask title and instructions to exit the mask. (No edit required.)
ENTER THE NEW FARE CALCULATION INFORMATION BELOW <
>
The agent would enter the fare calculation information in a format similar to that of a Phase IV record, using cities, airline, designator for one way
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and fare data. Up to 51 characters are allowed for each line of fare calculation. The fare calculation is required for international itineraries.
Apply
Have participants practice international reissues. Monitor for accuracy. Ensure all participants are able to meet all objectives to this point. Address any questions or concerns.
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Involuntary Reroute
Introduce
Involuntary Reroute Mask W#EXCH#INVOL <Enter>
Demonstrate
Explain
The purpose of this mask is to allow the agent to issue an exchange document for an involuntary rerouting. The Involuntary Reroute Mask is displayed after the Flight Segment Mask when a INVOL secondary action code is used in the exchange mask entry. The response will be a Flight Segment Mask.
WW - FLIGHT SEGMENTS. X TO MOVE DOWN TO EXIT - RESET, CLEAR, AND ENTER IR TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS < > < > < > < > DFW AA 203Y 02MAY < > < > < > < > SFO AA 1998Y 04MAY < > < > < > < > DFW
The agent would fill in the data fields with the appropriate data for *ALL* FLTS or each individual flight. Upon <Enter>, the Involuntary Reroute Mask will appear.
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Point Out
Note and discuss the Involuntary Reroute Mask.

WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR. JONES/A FROM AIRLINE< > FLT NBR< > REASON< > EXCHANGE CK COUPON DATE/PLACE ORIGINAL TICKET NBR DG DATA ORIG ISSUE FORM OF PAYMENT < > < > < > < > < >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE ORIGINAL TKT INFO - BASE FARE CURRENCY CODE< > AMT< > EQUIV AMOUNT PAID CURRENCY CODE< > AMT< > TAX< >< >/< >< >/< >< > C/< > < > < > *IF APPLICABLE* INTL SALES - SITI,SOTO,SITO,SOTI< > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > ORIGIN/DESTINATION < >/< > WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR.
Discuss
Discuss each component of the mask.

WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR.
The first line contains the name of the mask and instructions to exit.
JONES/A
The name of the passenger is copied from the passenger name record.
FROM AIRLINE< > FLT NBR< > REASON< >
The FROM AIRLINE, FLT NBR and REASON for the reroute are required. The REASON data field may be free text up to a maximum of 30 characters (all except #).
EXCHANGE TICKET NBR < CK DG > COUPON DATA < > DATE/PLACE ORIG ISSUE < > ORIGINAL FORM OF PAYMENT <
>
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The EXCHANGE TICKET NBR is also required and will support up to a maximum of 14 characters, inclusive of the check digit. The COUPON DATA field is also required and should reflect the exchange coupons in either numeric form or A for all coupons. The DATE/PLACE ORIG ISSUE is required. The ORIGINAL FORM OF PAYMENT is also required and will support up to 18 characters.
< >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE
This data field is required for Automated Ticket and Boarding Pass (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information)
ORIGINAL TKT INFO - BASE FARE CURRENCY CODE< > AMT< >
The BASE FARE CURRENCY CODE and AMT are required. The currency code will support three characters while the AMT data field allows eight characters.
EQUIV AMOUNT PAID CURRENCY CODE< > AMT< >
Both of these data fields are optional. The CURRENCY CODE will allow three characters. The AMT data field allows up to seven characters.
TAX< >< >/< >< >/< >< >
At least one TAX amount field must be entered even if zero. If EQUIV AMOUNT PAID is completed, the TAX amount must be entered in the same decimal format of the EQUIV AMOUNT PAID.
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C/< < < <
> > > >
Enter the fare and tax information for the exchange ticket, including the fare calculation. At least one of the fare calculation lines must have a character.
*IF APPLICABLE* INTL SALES - SITI,SOTO,SITO,SOTI< EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< ORIGIN/DESTINATION < >/< > > >
The INTL SALES field is required when the ticket being exchanged contains an itinerary with an international flight segment. The ORIGIN/DESTINATION fields are optional, unless the selected flight segment(s) from the passenger name record is international and the user is using 24 ticket stock.
Point Out
After all information on the Involuntary Reroute Mask has been edited, depress the <Enter> key. The information will be sent to the ticketing package for further editing. If an error occurs, the Involuntary Reroute Mask will be redisplayed with the appropriate error message shown. If all data is valid, processing will continue through pricing/ticketing. The word INVOL to appear in the fare basis area, and print INVOL REROUTE in the endorsements box on the ticket.
Special Note
If the involuntary reroute is on another airline and the original ticket is a Virtual Coupon Record, the Virtual Coupon Record must be printed to paper. After the Virtual Coupon Record is printed to paper, the involuntary exchange transaction can be completed.
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International Involuntary Reroutes will be the same as Domestic, except: International itineraries rerouted will require that the original fare basis code be entered in the Fare Basis Box on the ticket. Also, the base fare, equivalent fare paid currency codes and taxes will be placed in the appropriate boxes on the ticket, but the Total Box will contain NO ADC.
Apply
Have the class make the necessary entries to complete an involuntary reroute transaction using a previously created and ticketed passenger name record. Address any questions or concerns.
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Introduce
Exchange Mask and Phase IV Ticket Record W#EXCH#T W# EXCH # T <Enter> Primary action code for all Ticketing entries Secondary action code for Exchange Ticket Mask Separator Indicator for Phase IV Ticket Record
Demonstrate
Explain
The purpose of this entry is to allow use of the exchange ticket mask when a Phase IV record is present in the passenger name record. Name select can also be used. For example: W#EXCH#T2N3.2 W# EXCH # T 2 # N3.2 <Enter>
Note
Primary action code for all Ticketing entries Secondary action code for Exchange Ticket Mask Separator Indicator for Phase IV Ticket Record Ticket Record Number Separator Name number
When using the exchange mask in conjunction with a Phase IV, a currency code is required in the Phase IV.
Apply
Solicit questions and discuss.
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Review
At this time, review the module. Have participants practice each of the exchange ticket transactions: Domestic Even Exchange International Even Exchange Domestic Additional Collection International Additional Collection Multi-Currency Exchange Multiple Form of Payment: Credit card and credit card Multiple Form of Payment: Credit card and check Multiple Form of Payment: Check and cash Additional Reissues Involuntary Reroute
Monitor for accuracy. Ensure all objectives have been met before completing the module.
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Lost and Stolen Ticket Processing (This section is only applicable for those airlines utilizing the Lost and Stolen Ticket Package)
Introduce
Lost and Stolen Ticket Processing When a customer advises they have lost their ticket or have had their ticket stolen and are now requesting a replacement ticket, there are several items that need to be verified in order to complete the ticket Exchange Transaction. The two factors that the agent must verify before processing begins are: There must be an active passenger name record containing the original ticket number. The original fare allows for an exchange transaction (including any additional collection necessary).
Explain
The exchange mask is accessed like any other exchange transaction. For example: W#EXCH The only difference is on the Basic Exchange Data mask. On this mask the original ticket number is entered preceded by a T . This allows the number to be added without the required check digit and stock control number. For example:
EXCHANGE CK TKT/DOC NBR DG <T-8782100001006> COUPON DATA DATE/PLACE ORIG ISSUE ORIGINAL FORM OF PAYMENT
The use of a T in the ticket number field requires data in the endorsement field. For example:
ENDORSEMENTS <VALID ONLY JI FULLY REFUNDABLE> PSGR TYPE < >
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Once all the masks are completed, Sabre issues the replacement ticket, updates the Automated Ticket Agent Checkout function detail (if applicable), and adds the original and replacement ticket to the temporary lost or stolen tickets database. Following the ticket issuance, the option is available to access the MISC2 mask to collect the applicable LTA charge.
Note
At the time Sabre issues the replacement ticket, both the original (reported lost or stolen) ticket and the replacement ticket are stored in the temporary database. Nightly File Maintenance sends the data to Commercial (offline Passenger Revenue Accounting System (PRAS)). Both ticket numbers will remain available for voiding for a period of up to 48 hours to accommodate time changes and agents sined into the Automated Ticket Agent Checkout function as a double date. This is necessary so that the agent may void the exchange transaction or reissue a subsequent ticket using the correct lost ticket number. The void entry removes the original ticket number and its replacement ticket number from the newly created temporary database. Original and replacement ticket numbers are stored in the temporary database for a period of 30 days. Voided tickets are not stored. For past date inquiries the airline would have to subscribe to Commercial Offline files such as the Transaction Control Number, Automated Ticket Agent Checkout, or Virtual Coupon Record datafiles. These files can be searched for ticket numbers and will only give information on the routing, fare paid, and each coupon issued for that ticket number. Details on how to complete this type of inquiry is not covered during this course. This is only for informational purposes and is not a function that a ticketing agent would perform.
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Exchange for Electronic Ticket The Exchange Ticket Mask Package consists of a series of thirteen masks, each displayed according the type of exchange ticketing transaction taking place. Flight Segment Mask Flight Segment Overflow Mask Basic Exchange Data Mask Additional Exchange Data Mask Other Ticketing Instructions Mask Domestic Additional Collection Mask Multi Currency/International Reissue International Fare Calculation Mask Total Cost Summary Mask Form of Payment Mask Manual Approval Code Mask Ticketing Entry Response Additional Reissues/Options Mask Involuntary Reroute Mask
If completing an even exchange ticket, only the following masks will be displayed and utilized: Flight Segment Mask Basic Exchange Data Mask Ticketing Entry Response Mask
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Note
Before the Exchange Ticket Mask function may be used, all changes must occur and an end transaction must have taken place. Essentially the agent would make the changes, end the Passenger Name Record (PNR) and redisplay it to use the Exchange Ticket Mask function. Have participants create a single round trip domestic passenger name record, issue an electronic ticket, and end transaction. Distribute the tickets. Have participants change the itinerary slightly to reflect an even exchange. Participants may use the ticket number from the original ticket. Have participants display the passenger name record and then display the VCR (this is required for the VCR exchange mask).
Instructor
Note
In order to move through the mask, the <Tab> key is used. Once all of the data is completed and the user believes the information to be correct, the user would depress the <Enter> key to continue to the next appropriate mask. If an error occurs in the mask at <Enter>, an error message is displayed at the bottom of the mask and the cursor appears at the upper left-hand corner of the mask. The user would <Tab> to the data field in error and type the new or correct information, then <Enter>.
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Even Exchange for Electronic Ticket
Introduce Demonstrate
Flight Segment Mask W#EXCH#VCR W# EXCH #VCR <Enter> Primary action code Indicator for Exchange Ticket Mask Indicator for Electronic Ticket
Explain
The purpose of this entry is to access the first mask in the Exchange Ticket Mask Package, the Flight Segment Mask
The response is similar to the following example:

WW - FLIGHT SEGMENTS. X TO MOVE DOWN TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS < > < > < > < > BOS JI 217Y 22MAR < > < > < > < > RDU
The Flight Segment Mask will take the following information from the passenger name record and carry it over into the mask: Origin and Destination city Carrier code and flight number (up to 11 segments) Class of service Departure date
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If the itinerary exceeds 11 flight segments, the Flight Segment Overflow Mask will be displayed. This will be covered later in this section.
Point out
The components of the mask are:

The first line(s) of each mask display the mask title and give a set of instructions to exit or continue. If the <Enter> key is depressed the system will take the user to the next mask. If the user follows the instructions to Ignore or Exit the mask, the system will ignore the mask transaction and the passenger name record. It will then be necessary to redisplay the passenger name record and access the Exchange Ticket Mask package again.
*ALL* FLTS
FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW < > < > < > < >
If all flights in the itinerary have the same fare basis/ticket designator, specific validity dates and baggage allowance, this would be the portion of the mask to enter this information. Field FARE BASIS/TKT DESIGNATOR NOT VALID BEFORE Description Optional field and used only if applicable Optional field and used only if applicable to the fare basis being used, however must be added as follow: DMMM or DDMMM
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8MAY or 08MAY NOT VALID AFTER Optional field and used only if applicable to the fare basis being used. Entered in the same manner as the NOT VALID BEFORE field. Optional field and not required but based on local policies and procedures. May be entered in one of three ways: Kilograms Pounds Pieces 60K 04L 03P
BAG
BOS JI RDU
217Y 22MAR <
> <
> <
> <
>
If each flight has a different fare basis/ticket designator, specific validity dates, and baggage allowance, this portion of the mask must be completed for each flight. If it is an international itinerary, the inclusion of the <O or X> indicators will immediately precede the city. <O> is the indicator for stopover and <X> is the indicator for connection. The system automatically defaults to <O> for stopover. Here is an example of an itinerary portion of the mask for a flight with a connection.
BOS XX <0> LON XX 2017Y 22MAR < 689 Y 22MAR < > < > < > < > < > < > < > >
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Instructor
Have participants practice tabbing through the mask and completing the data fields for all flights of a multiple segment itinerary and then the data fields for a single flight itinerary. Ensure agents are able to access the Exchange Ticket Mask package and complete the data fields before continuing to the next section. Have participants ignore all data and the passenger name record at this time.
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Redisplay Mask
Introduce
If the screen is cleared in error, there is an entry to redisplay the last mask in the working area. To demonstrate the next entry have the participants: Display a passenger name record Make the entry W#EXCH#VCR Follow the instructions to exit the mask <Enter> Indicator for Display Action code for Ticket Mask
Instructor
Demonstrate
*WW * WW
Explain
The purpose of this entry is to redisplay the last mask that was in the working area in the event the mask was cleared from the screen in error. The response is the display of the last mask that was in the users working area.
Note
The user may exit the Exchange Ticket Mask package at any time with the following entries: Reset (Esc) Clear (Ctrl Backspace) IR <Enter>
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February 2004
Editing the Flight Segment Mask
All of the fields in the Flight Segment Mask can be edited with the exception of the MOVE DOWN field. Each field has been programmed to accept
a specific amount of characters. Below is a table with the fields and the maximum number of characters allowed: Field Move Down Fare Basis/Ticket Designator Not Valid Before Not Valid After Baggage Allowance X/O Indicator Maximum number of characters 1 alpha character 15 alpha numeric character 5 alpha numeric character 5 alpha numeric character 4 alpha numeric character 1 alpha character
Instructor
Have participants practice by putting in incorrect information and then correcting the information. Or practice a few exercises of not filling in all of the required fields and observing the error responses after the user has depressed <Enter>.
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Flight Segment Overflow Mask
The Flight Segment Overflow Mask is Displayed after the initial Flight Segment Mask and when there are more than 11 flight segments in the passenger name record. Once the user completes the data fields of the Flight Segment Mask for the first 11 segments, they would place an <X> in the MOVE DOWN data field at the top of the mask and depress <Enter>.
WW - FLIGHT SEGMENTS. < > X TO MOVE DOWN TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY
The Flight Segment Overflow Mask with the remaining flight segments is then displayed. A maximum of 24 flight segments total segments can be displayed. The response is similar to the following example:
As you will notice, the Flight Segment Overflow Mask is very similar to the Flight Segment Mask as previously demonstrated, however it includes all of the remaining flights if there are more than 11 segments. All of the data fields and character requirements are the same as well with the exception of the MOVE UP data field. This field allows the user to return to the Flight Segment Mask if necessary. If there are international flights, the designator X/O will be shown preceding the city to indicate a connection or stopover. When the user if finished with the Flight Segment Overflow mask and depresses the <Enter>key, the system will proceed to the next mask in the process, the Basic Exchange Data Mask.
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February 2004
Basic Exchange Data Mask
The Basic Exchange Data mask is the third mask in a series of mask.
Instructor
To ensure that all participants are viewing the same mask, have the participants complete the following: Display the passenger name record (with less than 122 segments) Access Exchange Ticket Package (W#EXCH#VCR) Complete the Flight Segment Mask Depress <Enter>

Explain
The purpose of the Basic Exchange Data mask is to allow the user to input all of the exchange ticket data for the purpose of issuing an exchange ticket. The response is similar to the following example. As you can see the highlighted text is the passenger information that is carried over from VCR displayed in the work area.
WW - PSGR SMITH/MICHAEL TO EXIT - RESET AND CLEAR. DATE/PLACE ORIG ISSUE > 14MAR02BOS ORIGINAL FORM OF PAYMENT CASH
EXCHANGE COUPON TKT/DOC NBR DATA 8782101699696 <12
+++++++--- FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS
ENTER X < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >
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Point Out
Lets look at the different components of the mask>

WW - PSGR SMITH/MICHAEL TO EXIT - RESET AND CLEAR.
The passengers name and the instructions for the mask are displayed on the first line of the mask
EXCHANGE COUPON TKT/DOC NBR DATA 8782101699696 <12 DATE/PLACE ORIG ISSUE > 14MAR02BOS ORIGINAL FORM OF PAYMENT CASH
Here is a breakdown and description of each column heading: Column Heading EXCHANGE TKT/DOC NBR Description This would be the area that the original ticket number is displayed and does include the check digit. Used for the coupon numbers Would include the original date of issue and the station the ticket was issued at. Shows the original form of payment as taken from the passenger name record. Will accept up to 18 characters.
COUPON DATA ORIG ISSUE
FORM OF PAYMENT
< >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS
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If a certificate and/or additional exchange ticket number is required, the user would place an <X> in the data field.
ENTER X < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED
The user would select the appropriate option by placing an <X> in the applicable data field and depress <Enter>. IF
THEN Other Ticketing Instruction Mask is displayed Additional Exchange Data Mask is displayed
ADD-COLLECT or INTERNATIONAL REISSUE REQUIRED indicator is
selected
A REFUND WILL BE PROCESSED
None of the above are selected
Information from this mask will be sent to the ticketing package for further editing Processing will return to the first mask with the appropriate error response displayed The system checks the fare rules and issues the ticket according to the data input. After the ticket has been issued, the ticketing entry response mask is displayed followed by the ticketing response.
An error occurs
All data is valid
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91
NEW TKT INFO *IF APPLICABLE*
ISI- SITI,SOTO,SITO,SOTI<
>
The International Sales Indicator (ISI) is required for all passenger name records containing international itineraries. The data field will accept up to four characters.
An endorsement consisting of up to 30 characters may be added to the ticket in this data field. This data field also allows the user to add a 3 alpha character passenger type such as CNN, MIL, etc.
EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< >
If there is an equivalent amount paid for international travel, the applicable 3-letter currency code must be added.
IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >
If the ticket was previously exchanged and reissued, the original ticket number, date, and place of issue will automatically be filled in from the data in the original PNR.
Point Out
All of the data fields may be edited except for the PSGR data field, which is taken directly from the passenger name record. Depress <Enter> to move to the final screen for Even Exchange Ticketing. The exchange document has printed and the ticketing transaction is complete. The mask allows the user to see the ticketing transaction responses and to continue to the Additional Reissues/Options Mask if desired. No actual editing of this mask is allowed.
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February 2004
Point Out
Lets discuss each element of the mask.

WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK.
If additional reissued are required, the user would follow the instructions at the top by placing an <X> in the ENTER TO CONTINUE DATA FIELD.
If additional reissues are not necessary, exit the Ticketing Entry Response Mask by depressing the <Reset>key, <Clear> the screen and End Transaction as directed in the mask.
The fare total and ticket number, including the check digit is displayed. No boarding pass information is present since boarding passes are issued at the airport.
Note
Here is a sample of the passenger name record after an Even Exchange has been completed and what the VCR response display is:
1.1SMITH/MICHAEL 1 217Y 22MAR F BOSRDU HK1 915A 1115A /E TKT/TIME LIMIT 1.T-14MAR-BOS5ERK 2.TE 8782101699696 SMITH/M BOS5ERK 1237/14MAR 3.TE 8782101699697 SMITH/M BOS5ERK 1257/14MAR VCR COUPON DATA EXISTS *VI TO DISPLAY FARE - PRICE RETAINED/HISTORY RECEIVED FROM - P HDQ.HDQ5ERK 1135/14MAR02 IWEMSN H *VI VCR COUPON DATA 1.1 SMITH/MICHAEL SEG 1 8782101699696 C01 15MAR Y BOSRDU EXCH SEG 1 8782101699697 C01 22MAR Y BOSRDU OK
February 2004
93
Introduce Review
Additional Exchange Data Mask In order for the participants to view this mask, follow the steps below: 1. Display a passenger name record and the VCR 2. Access Exchange Ticket package (W#EXCH#VCR) 3. Complete Flight Segment mask 4. <Enter> 5. The Basic Exchange Data mask is displayed 6. Select CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS by placing an <X> in the brackets The following mask displays:
NBR SELECTION <5> 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS * 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER * COMPLETE ALL SECTIONS BELOW WHEN USING OPTION 3 ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT 1< >< >< >< > 2< >< > IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < > 2 EXCHANGE STOCK CONTROL NBR < >
94
February 2004
Explain
The purpose of this mask is to allow the agent to add additional exchange ticket numbers and coupon data. Lets discuss the different components of the Additional Exchange Data Mask.
Point Out
The first two lines give the mask name and instructions to exit or end transaction.
NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER
The next section allows five options for the user to select from.
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95
Here is a table with the explanation for each: NBR SELECTION Select the ticket number to work with from the passenger name record
VOID AND REISSUE TICKET DUE Exchange ticket is voided and TO PRINTER MALFUNCTION user would have to repeat the process VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS Exchange ticket is voided and the user is returned to the first mask User is returned to the first screen for additional ticketing User is taken to the MISC2 mask to collect ACS/Penalty/or LTA Fee Access Refund mask to issue refund or issue a residual voucher.
RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE
ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER
ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW
If there is more than one passenger in a record then the user will need to designate which name number the exchange if for. If the user does not recall what name number the passenger is then they can <Reset>, <Clear>, redisplay the name field in the passenger name record (N*), and then redisplay the mask (*WW).
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February 2004
EXCHANGE CK COUPON TKT/DOC NBR DG DATA 1< >< 2< ><
DATE/PLACE ORIGINAL ORIG ISSUE FORM OF PAYMENT >< >< >
>
Column Heading EXCHANGE TKT/DOC NBR
Description If additional exchange ticket or document is required, the user would input the information in this data field. If exchanging a certificate number, place a <C> immediately in front of the number. Must include the check digit number This data field should contain the coupon(s) being exchanged in either numeric (1234) or alpha (A for All) up to a maximum of nine characters. If conjunctive tickets then the coupon numbers would be separated by a hyphen (-). Original issue date and place of issue in the following format: DDMMMYYXXX i.e. 02MAR02BOS
CK DG
COUPON DATA
The original form of payment used for ticketing.
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97
IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < 2 EXCHANGE STOCK CONTROL NBR <
>
The EXCHANGE STOCK CONTROL NBR data field is required for Automated Ticket and Boarding Pass (21) tickets. If utilizing the Lost and Stolen Ticket number package, the system searches the database for ticket numbers. (Refer to the Lost and Stolen Ticket module for more detailed information)
Note
Once all the data fields have been completed and the user validates that the information is correct, depress <Enter>. One of the following will occur: IF
Error Occurs
THEN Processing will return to the first mask with the appropriate error message. Processing will continue through pricing/ticketing.
All data is valid
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February 2004
Other Ticketing Instruction Mask
The Other Ticketing Instructions Mask is displayed when the OTHER TICKETING INSTRUCTIONS indicator is selected on the Basic Exchange Data Mask.
Instructions
In order to demonstrate the next mask, follow these steps: 1. Display a passenger name record 2. Access the Exchange Ticket Package 3. Complete the Flight Segment Mask 4. <Enter> 5. The Basic Exchange Data Mask is displayed. Complete the following data fields: a. EXCHANGE TKT/DOC b. CK DG c. COUPON DATA d. DATE/PLACE OF ORIG ISSUE e. ORIGINAL FORM OF PAYMENT 6. Select FOR OTHER TKT INSTRUCTIONS SCREEN by placing an <X> in the data field. The Other Ticketing Instructions Mask is displayed. W#EXCH#VCR
Explain
The Other Ticketing Instructions Mask is used to override the current ticketing criteria such as the date, currency code of the AAA city, or the connection indicator.
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99
Point out
The Ticketing Instructions Mask

OVERRIDES X TO SELECT > CURRENCY CODE < > ND - NO DATE OVERRIDE > BACKDATE < > BP - BOARDING PASS >/< >ORIGIN/DESTINATION < > TN - NO TAX > CONNECTION INDICATOR OVT- TKTG FIELD OVERRIDE > PTA POINT OF SALE OTHER< > > TOUR CODE < > TOUR BATCH NUMBER < > < > < > TE CODES < > < > < > < > < > < > < > < > < > TAX AMT CODE TX< >< >/< >< >/< >< >/< >< > < >< >/< >< >/< >< >/< >< > < >X TO RETURN TO BASIC EXCHANGE DATA MASK < < < < < <

OVERRIDES
X TO SELECT
100
February 2004
Introduce
Description
Explain
Field
CURRENCY CODE
BACKDATE
ORIGIN/DESTINATION
PTA POINT OF SALE
TOUR CODE
February 2004
101
Field
Description
TE CODES
TAX AMT CODE

Instructor
Explain
Then
102
February 2004
If
Then
Apply
Review
February 2004
103

Introduce
Domestic Additional Collections Mask To demonstrate the Domestic Additional Collections Mask, follow these steps: 1. Display a passenger name record (preferably a domestic itinerary). 2. Access Exchange Ticket Package W#EXCH#VCR. 3. Complete Flight Segment Mask. 4. Depress <Enter> key. 5. The Basic Exchange Data Mask will be displayed. 6. Complete the following data fields: EXCHANGE TKT/DOC CK DG COUPON DATA DATE/PLACE OF ORIG ISSUE ORIGINAL FORM OF PAYMENT
Instructions
Explain
104
February 2004
Point Out

> > > >
USD < < < ><
>< > < >< > < >< > < >< >< >
>< >< ><
> > >
February 2004
105
Discuss

PD TAX AND CODES < >< > < >< > < >< >
TAXES AND CODES < >< > < >< > < >< >
106
February 2004
><
><
><
>
Explain
Apply
February 2004
107
Introduce
Explain
USD
120.00 A
Point Out
108
February 2004
Introduce
Explain
February 2004
109
Introduce
Explain
Special Note
110
February 2004
Introduce
Explain
Point Out

CC1 CC
AMT NBR
< <
CC2 CC INV GTR PTA
Discuss

February 2004
111
TTL A/C
<
>
CASH AMT < >
CHECK AMT < >
CC1 AMT
CC EXP
AX EXTENDED PAY
112
February 2004
Data Field
Description
CC NBR
PTA AMT < >
Special Note
Apply
February 2004
113
Introduce
Credit Card Forms of Payment Processing The Credit Card Forms of Payment processing will be as follows: The second credit card form of payment will be edited before the first credit card. Sabre has the authority to retrieve one approval code per transaction in a single form of payment ticketing entry. If multiple forms of payment exist in the ticketing entry, the credit card approval code must be received manually by typing in separate CK* entries. Each time an approval code is retrieved in Sabre, the purchasers open-to-buy limit is decreased for that credit card. Although processing exists to retrieve one credit approval code for single forms of payment, Sabre will begin retrieving multiple approval codes for add collects in the Masks for Exchange Ticketing package.
Explain
The following describes how Sabre will retrieve credit approval codes.
Point Out
Single Credit Card Form of Payment A single credit card form of payment will be processed as today with the following exceptions:
Then
card is selected and an approval has not already been retrieved for the credit card by the Masks for Exchange Ticketing package
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February 2004
If
Then NEED APPROVAL CODE/FARE aaaaa USD xxxx
card is selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package and the amount for the credit card has increased
(aaaaa = the amount of the credit card that has not yet been approved.) Credit Link will be accessed to retrieve the approval code and store it in the record.
card is not selected and an approval has not already been retrieved for the credit card by the Masks for Exchange Ticketing package
card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased Two Approval Codes
Difference will be sent to the Credit Link to retrieve a second approval code. Both approval codes will be stored in the record and printed on the ticket (stock permitting).
If two approval codes have already been retrieved by the Masks for Exchange Ticketing package and the amount for the credit card increases, the Credit Approval Code Mask will be displayed on the screen with the following message: UNABLE TO VERIFY CREDIT - CALL DIRECT - xxxx
Note
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115
Emphasize
Sabre does not have the authority from the credit card companies to return approval codes back to the card company to increase the purchasers open to buy limit when additional approvals are needed. Therefore, care will need to be taken to ensure agents do not access the Credit Link for more than what is needed for each credit card form of payment.
116
February 2004
Introduce
Manual Approval Code Mask The Manual Approval Code Mask is displayed when: The credit package encounters a problem while obtaining an approval code for a credit card When a credit card is being processed and the corresponding approval previously obtained field is selected When the Telecheck DCIES option is being used. (The Telecheck DCIES option can only be used at locations in the United States, Canada, Puerto Rico, the U.S. Virgin Islands, or the Pacific Islands.)
Explain
Point Out
Manual Approval Code Mask is shown below:

WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE. DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR. APPROVAL CODE < CC AMT[ CK AMT[ ] ] > CC1 CC NBR [ ] > CC EXP [ ]
MICR NBR<
ID - DRIVERS LICENSE DL ID - ARMED FORCES MI IF APPLICABLE - SECONDARY ID ID RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < > NEED APPROVAL CODE/FARE -1ST CC
Discuss
Note and discuss the components of the mask.

WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE. DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR
The mask type and any instructions are listed in the first two lines of the mask.
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117
APPROVAL CODE <
>
CC1
This data field allows the agent to input an approval code obtained manually, perhaps by calling the credit card company directly. CC1 indicates that CC1 was selected as the form of payment on the Form of Payment Mask.
CC AMT[ ] CC NBR [ ] CC EXP [ ]
The credit card amount, number and expiration date will be provided and carried over from the Form of Payment Mask if the CC1 form of payment was entered on the Form of Payment Mask. The CK data fields will be suppressed. If the CC2 form of payment was entered on the Form of Payment Mask, the CC2 Amount, Credit Card Number, and Expiration Date will be carried over from the Form of Payment Mask and displayed in the Approval Code Mask. CC2 will be displayed next to the APPROVAL CODE FIELD.
CK AMT[ ] MICR NBR < >
If CHECK was selected on the Form of Payment Mask and the Telecheck package is being is used, the check amount will be carried over into this data field form the Form of Payment Mask. CK will be displayed next to the APPROVAL CODE data field and the credit card data fields will be suppressed. The MICR NBR can be edited up to a maximum of 25 characters.
ID - DRIVERS LICENSE DL < > < >
If requesting additional identification, such as a drivers license, the agent would fill in the two data fields with the 2-letter state code and drivers license number up to 23 characters.
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February 2004
ID - ARMED FORCES
MI
<
>
If requesting military identification, the agent would enter the ID number up to nine characters.
IF APPLICABLE - SECONDARY ID ID < < > >
Any secondary identification may be entered in each data field up to 25 characters, free text.
RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < >
If the agent wishes to change the form of payment, select this option by placing an X in the data field.
Special Note
Once all editing is complete and upon <Enter>, one of the following will occur:
Then
If
Two credit cards were entered on the Form of Payment Mask, and CC2 has been processed A credit card and a check were entered on the Form of Payment Mask, and the credit card has been processed Information from the mask will be sent to the ticketing package for further editing. If an error occurs All data is valid
CC1 will then be processed.
Check will then be processed.
Processing will return to the first mask with the appropriate error response displayed. Processing will continue through pricing/ticketing.
After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.
February 2004
119
Apply
120
February 2004
Introduce
Multiple Forms of Payment: Credit Card and Credit Card A multiple form of payment containing two credit cards will access the credit link once for each card. The following will take place if two credit cards are selected:
Then
Explain
If
Credit card approval override for either credit card is selected and an approval has not already been retrieved for that card by the Exchange Ticketing Package
(aaaaa = the amount of the credit card that has not yet been approved.) Once the Approval Code is entered on the Credit Approval Code Mask, if credit card two (CC2) is being processed
CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the second credit card
Credit card one (CC1) will be checked for Credit Link processing. Second credit card information will be sent to the Credit Link for approval.
(CC2) is not selected and an approval code has not been retrieved for that card by the Exchange Ticketing package Credit approval code is received
CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for credit card one is selected
Approval code will be stored in the record. Credit Approval Code Mask is displayed with the following error message:
CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for credit card one is not
Credit card one will be sent to the Credit Link for approval Approval code will be stored in the record.
selected If a credit approval code is received
CREDIT CARD APPROVAL PREVIOUSLY
Difference will be sent to the Credit Link to
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121
If OBTAINED for the corresponding credit
Then
card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased Approval code has already been retrieved for the corresponding credit card
retrieve a second approval code. Both approval codes will be stored in the record and printed on the ticket. (stock permitting)
Point Out
The new approval code will overlay the original code for the corresponding card in the record. The original approval code will be lost. Once the APPROVAL CODE is entered on the Credit Approval Code Mask, if credit card two is being processed, credit card one will be checked for Credit Link processing.
Special Note
The Exchange Ticket Mask procedure permits use of the following multiple forms of payment: Cash Check Credit Cards Government Travel Request (GTR) Prepaid Ticket (PTA)
Invoice is not a valid option for multiple forms of payment.
122
February 2004
Introduce
Credit Card and Check When a multiple form of payment containing one credit card and a check form of payment is entered the following will occur:
Then
Explain
card is selected and an approval has not already been retrieved for that card by the Masks for Exchange Ticketing package Once the Approval code is entered on The Credit Approval Code Mask and if using Telecheck (DCIES) option
card is selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased Once the Approval Code is entered on the Credit Approval Code Mask and if using the Telecheck (DCIES) option
Credit card information will be sent to the Credit Link for approval.
card is not selected and an approval code has not been retrieved for that card by the Masks for Exchange Ticketing package Credit approval code is received Approval code will be stored in the record.
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123
If
Then
Telecheck option is being used
Credit Approval Code Mask is displayed with the following error message:
card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased
Difference will be sent to the Credit Link to retrieve a second approval code. Both approval codes will be stored in the record. If the Telecheck option is being used, the Credit Approval Code Mask will be prepared for display. If an approval code has already been retrieved, the approval code will be moved to the Credit Approval Code Mask. The mask will be displayed with the following message:
Approval codes have already been retrieved by the Masks for Exchange Ticketing package for the credit card and the amount for the credit card increases Telecheck processing will be accessed, for carriers using DCIES, when the form of payment is a check and the user is located in the U.S., Canada, Puerto Rico, U.S. Virgin Islands, or the Pacific Islands. If an approval code has already been retrieved
Point Out
Approval code will be displayed on the Credit Approval Code Mask.
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February 2004
Special Note
Once the Approval Code is entered on the Credit Approval Code Mask and if the Telecheck option is being used, the Credit Approval Code Mask will be prepared for Telecheck processing. If an approval code has already been retrieved for the check, the approval code will be displayed in the Credit Approval Code Mask. The mask will be displayed with the following message:
Point Out
If
Once all editing is complete, the following will occur:

Then
Manual approval code is needed for check or credit card forms of payment Once all edits are complete, the new input message is built. The entry will be sent to the mainline ticketing package where additional edits will be performed. If an error occurs All data is valid
Credit Approval Code Mask will be displayed on the screen with the appropriate message. Processing will return to the first mask with the appropriate error response.
Processing will continue through ticketing. After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.
Note
A multiple form of payment containing a credit card and either cash, GTR, or PTA, will be processed as today. The cash, GTR, and PTA forms of payment will be edited before the credit card. Multiple forms of payment are permitted using all print routines except Gulf Air. The Gulf Air ticket print routine, using the Exchange Ticket Mask procedure, is restricted to a single form of payment.
Emphasize
February 2004
125
Practice
Additional Collection The following steps are examples of an Additional Collection transaction (domestic). Discuss with participants and address any questions.
1.1JONES/A 1 CO1887Y 18MAR M IAHSEA 2 CO1604Y 22MAR F SEAIAH TKT/TIME LIMIT 1.TPHONES 1. PWCT RECEIVED FROM - RG HDQ.HDQ4REH 1505/12MAR96 EOK 1505 SSXJIK HK1 HK1 940A 1215P 625A 1229P
W#EXCH
<Enter>
TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY
WW - FLIGHT SEGMENTS. X TO MOVE DOWN
FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS <Y8 > < > <15JUN> < IAH CO 1887Y 18MAR < > < > < > < SEA CO 1604Y 22MAR < > < > < > < IAH
> > >
For this example, the same FARE BASIS code (Y8) and NOT VALID
AFTER date (15JUN) apply to *ALL* flights, and have been input in the *ALL* FLTS data fields.
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February 2004
11. Depress the <Enter> key.
This will display the Basic Exchange Data Mask.

EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT <88812345123453> <A > <12MAR96HOU> <CK > < >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE < >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS ENTER X < > ISSUE ELECTRONIC TICKET < > FOR OTHER TKTG INSTRUCTIONS SCREEN <X> IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >
Note that the PSGR NAME was moved over directly from the passenger name record. The agent input the EXCHANGE TKT/DOC NBR and CK DG (88812345123453) and completed the COUPON DATA (A for all coupons to be exchanged).
DATE/PLACE ORIG ISSUE (12MAR96HOU) was input.
The agent input the FORM OF PAYMENT (CK).
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127
12. Select IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED by
placing X in the data field. This will display the Domestic Additional Collections Mask.
WW < >X TO DISPLAY INTL AND/OR INTL A/C BASE VALUE OF EXCHANGED TICKET/S/<1098.00 > USD PD TAX AND CODES < >< > < >< > < < >< > < >< > < >< > < < >< > < >< > < >< > < XF - EXCHANGED TICKET PFC AIRPORT CODES<SEA>< BASE FARE OF NEW TKT <1218.00 > USD TAXES AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - NEW PFC AIRPORT CODES< >< >< >< < >X TO RETURN TO BASIC EXCHANGE SCREEN >< < < < > USD EXCHANGE WITH USD EXCHANGE
>< >< >< >
> > >
>< >< >< ><
> > >
Next the agent would input the BASE VALUE OF THE EXCHANGED TICKET (1098.00). The EXCHANGED TICKET PFC AIRPORT CODE was input (SEA). The final data field completed is the BASE FARE OF NEW TKT (1218.00).
13. The agent would <Enter> once all of the appropriate data has been
input and verified.
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February 2004
The Total Cost Summary Mask will be displayed.

WW - TOTAL COST SUMMARY. RESET AND CLEAR TO EXIT. IF CORRECT, DEPRESS ENTER TO CONTINUE. JONES/A A/C BASE FARE A/C EQIV FARE TAX TAX TAX TOTAL A/C AMT USD 120.00
USD
120.00 A
Remember, no entries can be made in the Total Cost Summary Mask except to return to the previous screen.
14. Once completed, the agent would <Enter> to proceed to the Form of
Payment Mask.
WW - A/C FORM OF PAYMENT. BOX DEPRESS ENTER TO ISSUE TKT. TTL A/C 120.00 USD CASH AMT < > CHECK AMT <120.00 > < >X IF CC1 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > < >X IF CC2 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > > DOCUMENT NBR < > DOCUMENT NBR < > > > ENTER AMOUNT IN ASSOCIATED FOP TO EXIT - RESET AND CLEAR.
CC1 AMT < CC NBR <
CC2 CC NBR INV GTR PTA
AMT < < AMT < AMT < AMT <
The TTL A/C of $120.00 will be paid for by check as indicated in the CHECK AMT data field.
February 2004
129
15. If all of the data is correct, the agent would <Enter> at which time the
Ticketing Entry Response Mask will be displayed.

No entries are allowed in this mask.

Special Note
If additional reissues are required, follow the directions by placing an X in the ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS MASK. If no further reissues are needed: Depress the RESET key CLEAR the screen End Transaction
Point Out
The following is an example of the passenger name record once ticketed. Note the TKT/TIME LIMIT field.
1.1JONES/A 1 CO1887Y 18MAR M IAHSEA HK1 940A 1215P 2 CO1604Y 22MAR F SEAIAH HK1 625A 1229P TKT/TIME LIMIT 1.T-12MAR-HDQ4REH TK 2400702803 JONES/A HDQ4REH 1521/12MAR PHONES 1.HDQPWCT RECEIVED FROM - RG HDQ.HDQ4REH 1505/12MAR96 SSXJIK H
Apply
Have the participants make the necessary entries to complete a reissue transaction involving an additional collection using passenger name records that have been previously created and ticketed or create and ticket
130
February 2004
new passenger name records. Address any questions or concerns they may have.
February 2004
131
Additional Reissues
Introduce
Additional Reissues/Options Mask The Additional Reissues/Options Mask will allow the user to reissue additional tickets before ending the passenger name record. The Additional Reissues/Options Mask is displayed after the exchange ticket document has been printed and the ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS MASK is selected by placing an X in the data field and depressing the <Enter> key. The Ticketing Entry Response Mask is shown below:
Explain
Once the <Enter> key is depressed, the Additional Reissues/Options Mask will be displayed.
Point Out
Note and discuss the mask.

NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS * 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER * COMPLETE ALL SECTIONS BELOW WHEN USING OPTION 3 ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT 1< >< > < > < > 2< >< > IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < > 2 EXCHANGE STOCK CONTROL NBR < >
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Discuss
Discuss the various components of the mask.

As with the other masks, the mask title and instructions appear in the first two lines of the mask.
NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION
Option number 1 allows the agent to void and reissue the ticket because the printer was either turned off, jammed, etc. To select this option, the agent would input the number 1 in the NBR SELECTION data field. This option is not available to host customers who are currently using prenumbered ticket stock.
2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS
Option number 2 allows the agent to void the ticket and return to the first screen in the event an error was made. Enter 2 in the NBR SELECTION data field if this is your choice. This option is not available to customers using pre-numbered ticket stock.
3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING ENTER NAME SELECT ENTRY - < >
Option number 3 allows the agent to return to the first screen to complete additional ticketing transaction. In addition to selecting number 3, the agent would also enter the name selection number to which this exchange applies. If option 3 is selected, the name number is required.
4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE
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Option number 4 allows the agent to access the Miscellaneous Sales and Service Mask to collect an administrative service charge, penalty or lost ticket application fee. For TREX users option number 4 will appear as 4. ACCESS MISC2 TO COLLECT CHANGE FEE. When option number 4 is selected on the Additional Reissues/Option Mask, Sabre will automatically display the Change Fee mask with the applicable data auto-populated.
5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER
Option number 5 allows the agent to access the Refund Mask to issue a refund or residual voucher.
EXCHANGE TKT/DOC NBR 1< CK DG >< COUPON DATA DATE/PLACE ORIG ISSUE > < > < ORIGINAL FORM OF PAYMENT >
Once the appropriate option was selected (1, 2 or 3), the agent would fill in the above exchange ticket data.
IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < 2 EXCHANGE STOCK CONTROL NBR < > >
This data field is required for Automated Ticket and Boarding Pass (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information.)
Explain
Once a selection has been made and the remaining data input, the agent would <Enter> and one of the following will occur:
Then
If
System will generate the data from the masks to the ticketing package and:

Automatically generate a WV entry to void the previously generated ticket number Reissue the document
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If
Then
The Additional Reissues/Options Mask will be also be redisplayed.
First mask will retain all of the previously entered data. Data previously entered on the Form of Payment and Manual Approval Code masks will be deleted. Automatically generate a WV entry to void the previously generated ticket number. First mask (Flight Segment or Basic Exchange Data) will be displayed. Flight Segment Mask will be displayed with the corresponding passenger name that was entered in the NAME SELECTION field. Previously entered data on the Basic Exchange Data, Additional Exchange Data, Form of Payment, and Manual Approval Code masks will be deleted.
Menu Selection 3 is selected and the exchange ticket information is entered on this mask
Flight Segment Mask will be displayed with the corresponding passenger name that was entered in the NAME SELECTION field. All data previously entered on previous masks will then be retained, except on the Manual Approval Code Mask.

Menu Selection 4 is selected and upon <Enter> Menu Selection 5 is selected and upon <Enter>
MISC - Services mask will be displayed. Ticket number field is automatically updated. Refund mask will be displayed. Passengers name is automatically updated.
Special Note
All data entered on the Additional Reissues/Options Mask (except the Number Selections) will be carried over to the Basic Exchange Data Mask and moved to their respective fields. If the second exchange ticket data is entered, the CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOCS indicator will be selected on the Basic
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Exchange Data Mask and the data will be moved to their respective fields on the Additional Exchange Data Mask. The Form of Payment Mask will be displayed when the form of payment will need to be verified again. (Credit Card form of payments will need new authorization codes.) This will also give the user an opportunity to return to the Basic Exchange Mask to change fields if necessary.
Apply
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International Additional Collection

Introduce
Multi Currency/International Reissue Mask The Multi-Currency/International Reissue Mask is displayed when: The ADD-COLLECT/OR/INTERNATIONAL REISSUE REQUIRED indicator is selected on the Basic Exchange Data Mask, or When the itinerary is not wholly within the AAA country, or When an EQUIVALENT FARE PAID CURRENCY CODE is entered on either the Basic Exchange Data Mask or on the Other Ticketing Instructions Mask in the CURRENCY CODE OVERRIDE field.
Explain
The Sabre response will be similar to the one shown below:

WW - MULTI CURRENCY/INTERNATIONAL REISSUE BASE VALUE OF EXCHANGED TICKET/S/< >< >CURRENCY CODE EQUIV. FARE PAID CURRENCY CODES< >< >IF APPLICABLE PD TAX AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - EXCHANGED PFC CHARGE AIRPORT CODES< >< >< >< > BASE FARE OF NEW TKT < >IN CURRENCY OF EXCHANGED TKT ADD COLLECT CURRENCY OF PAYMENT < > A/C TAX AND CODE < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - NEW PFC CHARGE AIRPORT CODES< >< >< >< > < >X TO RETURN TO BASIC EXCHANGE DATA MASK
Point Out
Discuss each of the components of the mask.

WW - MULTI CURRENCY/INTERNATIONAL REISSUE
The first line of the mask displays the title.
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BASE VALUE OF EXCHANGED TICKET/S/<
><
>CURRENCY CODE
The agent would complete the data fields with the base fare of the exchanged ticket and 3-letter currency code.
EQUIV. FARE PAID CURRENCY CODES< >< >IF APPLICABLE
If the ticket was issued in another currency, the agent would input the equivalent amount paid currency codes.
PD TAX AND CODES < >< > < >< > < >< >
Any previously paid taxes and their respective tax codes would be input in these data fields. The paid tax amount allows up to seven characters, while the paid tax code allows up to 3 characters.
XF - EXCHANGED PFC CHARGE AIRPORT CODES< >< >< >< >
The city codes for any previously collected Passenger Facility Charges would be entered at this time.
BASE FARE OF NEW TKT < >IN CURRENCY OF EXCHANGED TKT
The base fare of the new ticket would be input, in the currency of the exchanged ticket. Up to eight characters are allowed.
ADD COLLECT CURRENCY OF PAYMENT < >
The 3-letter currency code for the add collect should be entered in this data field.
A/C TAX AND CODE < >< > < >< > < >< >
Add the add collect taxes and respective 2-letter codes here.
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XF - NEW PFC CHARGE AIRPORT CODES<
><
><
><
>
If any new Passenger Facility Charges are required, enter the 3-letter airport code in each of the data fields as necessary.
< >X TO RETURN TO BASIC EXCHANGE DATA MASK
The agent may return to the Basic Exchange Data Mask by placing an X in the date field.
Special Note
Prior to displaying the Multi-Currency/International Reissue Mask, the following will occur:
Then EXCHANGE TKT EQUIVALENT FARE PAID CURRENCY CODE(S) will be carried over and
If EXCHANGE TKT EQUIVALENT FARE PAID CURRENCY CODE(S) was entered on the
Basic Exchange Data Mask Phase IV record is present and the itinerary is international (defined as one flight segment outside the AAA country)
Point Out
displayed on the Multi-Currency/International Reissue Mask.

BASE FARE OF NEW TICKET will be filled in
the mask.
Once all editing is complete and upon <Enter>, the following will occur: The International Additional Collection will be calculated. The International Base Value of the Exchanged Ticket will be subtracted from the Base Fare of the New Ticket. The difference will be shown as the A/C Base Fare on the Total Cost Summary Mask. If the result is negative, it will be reflected on the Total Cost Summary Mask. The base fare will appear as 0 and to the right of the amount, the following message will be displayed:
[POSSIBLE REFUND]
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Each of the New A/C Taxes will be reflected on the Total Cost Summary Mask; either with their individual tax code or as a summation with an XT tax code.
Special Note
The International Fare Calculation Mask will be displayed, if a Phase IV record is not present. If a Phase IV record is present, the Total Cost Summary Mask will be displayed.
Apply
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Introduce
International Fare Calculation Mask The International Fare Calculation Mask allows the agent to input the fare calculation information that will print out on the ticket. Five fare calculation lines will be displayed for Automated Ticket and Boarding Pass ticket stock. If carbonized or transitional ticket stock, the fifth line will be suppressed. The International Fare Calculation Mask will be displayed if a Phase IV ticket record is not present for an international add collect. The Sabre response will be similar to the one shown below:
Explain
ENTER THE NEW FARE CALCULATION INFORMATION BELOW < < < < < < >X TO RETURN TO PREVIOUS MASK > > > > >
Point Out
The International Fare Calculation Mask will have the following fields which require editing:
Mask title and instructions to exit the mask. (No edit required.)
ENTER THE NEW FARE CALCULATION INFORMATION BELOW <
>
The agent would enter the fare calculation information in a format similar to that of a Phase IV record, using cities, airline, designator for one way
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and fare data. Up to 51 characters are allowed for each line of fare calculation. The fare calculation is required for international itineraries.
Apply
Have participants practice international reissues. Monitor for accuracy. Ensure all participants are able to meet all objectives to this point. Address any questions or concerns.
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Involuntary Reroute
Introduce
Involuntary Reroute Mask W#EXCH#INVOL <Enter>
Demonstrate
Explain
The purpose of this mask is to allow the agent to issue an exchange document for an involuntary rerouting. The Involuntary Reroute Mask is displayed after the Flight Segment Mask when a INVOL secondary action code is used in the exchange mask entry. The response will be a Flight Segment Mask.
WW - FLIGHT SEGMENTS. X TO MOVE DOWN TO EXIT - RESET, CLEAR, AND ENTER IR TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS < > < > < > < > DFW AA 203Y 02MAY < > < > < > < > SFO AA 1998Y 04MAY < > < > < > < > DFW
The agent would fill in the data fields with the appropriate data for *ALL* FLTS or each individual flight. Upon <Enter>, the Involuntary Reroute Mask will appear.
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Point Out
Note and discuss the Involuntary Reroute Mask.

WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR. JONES/A FROM AIRLINE< > FLT NBR< > REASON< > EXCHANGE CK COUPON DATE/PLACE ORIGINAL TICKET NBR DG DATA ORIG ISSUE FORM OF PAYMENT < > < > < > < > < >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE ORIGINAL TKT INFO - BASE FARE CURRENCY CODE< > AMT< > EQUIV AMOUNT PAID CURRENCY CODE< > AMT< > TAX< >< >/< >< >/< >< > C/< > < > < > *IF APPLICABLE* INTL SALES - SITI,SOTO,SITO,SOTI< > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > ORIGIN/DESTINATION < >/< > WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR.
Discuss
Discuss each component of the mask.

WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR.
The first line contains the name of the mask and instructions to exit.
JONES/A
The name of the passenger is copied from the passenger name record.
FROM AIRLINE< > FLT NBR< > REASON< >
The FROM AIRLINE, FLT NBR and REASON for the reroute are required. The REASON data field may be free text up to a maximum of 30 characters (all except #).
EXCHANGE TICKET NBR < CK DG > COUPON DATA < > DATE/PLACE ORIG ISSUE < > ORIGINAL FORM OF PAYMENT <
>
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The EXCHANGE TICKET NBR is also required and will support up to a maximum of 14 characters, inclusive of the check digit. The COUPON DATA field is also required and should reflect the exchange coupons in either numeric form or A for all coupons. The DATE/PLACE ORIG ISSUE is required. The ORIGINAL FORM OF PAYMENT is also required and will support up to 18 characters.
< >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE
This data field is required for Automated Ticket and Boarding Pass (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information)
ORIGINAL TKT INFO - BASE FARE CURRENCY CODE< > AMT< >
The BASE FARE CURRENCY CODE and AMT are required. The currency code will support three characters while the AMT data field allows eight characters.
EQUIV AMOUNT PAID CURRENCY CODE< > AMT< >
Both of these data fields are optional. The CURRENCY CODE will allow three characters. The AMT data field allows up to seven characters.
TAX< >< >/< >< >/< >< >
At least one TAX amount field must be entered even if zero. If EQUIV AMOUNT PAID is completed, the TAX amount must be entered in the same decimal format of the EQUIV AMOUNT PAID.
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C/< < < <
> > > >
Enter the fare and tax information for the exchange ticket, including the fare calculation. At least one of the fare calculation lines must have a character.
*IF APPLICABLE* INTL SALES - SITI,SOTO,SITO,SOTI< EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< ORIGIN/DESTINATION < >/< > > >
The INTL SALES field is required when the ticket being exchanged contains an itinerary with an international flight segment. The ORIGIN/DESTINATION fields are optional, unless the selected flight segment(s) from the passenger name record is international and the user is using 24 ticket stock.
Point Out
After all information on the Involuntary Reroute Mask has been edited, depress the <Enter> key. The information will be sent to the ticketing package for further editing. If an error occurs, the Involuntary Reroute Mask will be redisplayed with the appropriate error message shown. If all data is valid, processing will continue through pricing/ticketing. The word INVOL to appear in the fare basis area, and print INVOL REROUTE in the endorsements box on the ticket.
Special Note
If the involuntary reroute is on another airline and the original ticket is a Virtual Coupon Record, the Virtual Coupon Record must be printed to paper. After the Virtual Coupon Record is printed to paper, the involuntary exchange transaction can be completed.
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International Involuntary Reroutes will be the same as Domestic, except: International itineraries rerouted will require that the original fare basis code be entered in the Fare Basis Box on the ticket. Also, the base fare, equivalent fare paid currency codes and taxes will be placed in the appropriate boxes on the ticket, but the Total Box will contain NO ADC.
Apply
Have the class make the necessary entries to complete an involuntary reroute transaction using a previously created and ticketed passenger name record. Address any questions or concerns.
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Introduce
Exchange Mask and Phase IV Ticket Record W#EXCH#T W# EXCH # T <Enter> Primary action code for all Ticketing entries Secondary action code for Exchange Ticket Mask Separator Indicator for Phase IV Ticket Record
Demonstrate
Explain
The purpose of this entry is to allow use of the exchange ticket mask when a Phase IV record is present in the passenger name record. Name select can also be used. For example: W#EXCH#T2N3.2 W# EXCH # T 2 # N3.2 <Enter>
Note
Primary action code for all Ticketing entries Secondary action code for Exchange Ticket Mask Separator Indicator for Phase IV Ticket Record Ticket Record Number Separator Name number
When using the exchange mask in conjunction with a Phase IV, a currency code is required in the Phase IV.
Apply
Solicit questions and discuss.
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Review
At this time, review the module. Have participants practice each of the exchange ticket transactions: Domestic Even Exchange International Even Exchange Domestic Additional Collection International Additional Collection Multi-Currency Exchange Multiple Form of Payment: Credit card and credit card Multiple Form of Payment: Credit card and check Multiple Form of Payment: Check and cash Additional Reissues Involuntary Reroute
Monitor for accuracy. Ensure all objectives have been met before completing the module.
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Lost and Stolen Ticket Processing (This section is only applicable for those airlines utilizing the Lost and Stolen Ticket Package)
Introduce
Lost and Stolen Ticket Processing When a customer advises they have lost their ticket or have had their ticket stolen and are now requesting a replacement ticket, there are several items that need to be verified in order to complete the ticket Exchange Transaction. The two factors that the agent must verify before processing begins are: There must be an active passenger name record containing the original ticket number. The original fare allows for an exchange transaction (including any additional collection necessary).
Explain
The exchange mask is accessed like any other exchange transaction. For example: W#EXCH The only difference is on the Basic Exchange Data mask. On this mask the original ticket number is entered preceded by a T . This allows the number to be added without the required check digit and stock control number. For example:
EXCHANGE CK TKT/DOC NBR DG <T-8782100001006> COUPON DATA DATE/PLACE ORIG ISSUE ORIGINAL FORM OF PAYMENT
The use of a T in the ticket number field requires data in the endorsement field. For example:
ENDORSEMENTS <VALID ONLY JI FULLY REFUNDABLE> PSGR TYPE < >
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Once all the masks are completed, Sabre issues the replacement ticket, updates the Automated Ticket Agent Checkout function detail (if applicable), and adds the original and replacement ticket to the temporary lost or stolen tickets database. Following the ticket issuance, the option is available to access the MISC2 mask to collect the applicable LTA charge.
Note
At the time Sabre issues the replacement ticket, both the original (reported lost or stolen) ticket and the replacement ticket are stored in the temporary database. Nightly File Maintenance sends the data to Commercial (offline Passenger Revenue Accounting System (PRAS)). Both ticket numbers will remain available for voiding for a period of up to 48 hours to accommodate time changes and agents sined into the Automated Ticket Agent Checkout function as a double date. This is necessary so that the agent may void the exchange transaction or reissue a subsequent ticket using the correct lost ticket number. The void entry removes the original ticket number and its replacement ticket number from the newly created temporary database. Original and replacement ticket numbers are stored in the temporary database for a period of 30 days. Voided tickets are not stored. For past date inquiries the airline would have to subscribe to Commercial Offline files such as the Transaction Control Number, Automated Ticket Agent Checkout, or Virtual Coupon Record datafiles. These files can be searched for ticket numbers and will only give information on the routing, fare paid, and each coupon issued for that ticket number. Details on how to complete this type of inquiry is not covered during this course. This is only for informational purposes and is not a function that a ticketing agent would perform.
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Exchange for Electronic Ticket The Exchange Ticket Mask Package consists of a series of thirteen masks, each displayed according the type of exchange ticketing transaction taking place. Flight Segment Mask Flight Segment Overflow Mask Basic Exchange Data Mask Additional Exchange Data Mask Other Ticketing Instructions Mask Domestic Additional Collection Mask Multi Currency/International Reissue International Fare Calculation Mask Total Cost Summary Mask Form of Payment Mask Manual Approval Code Mask Ticketing Entry Response Additional Reissues/Options Mask Involuntary Reroute Mask
If completing an even exchange ticket, only the following masks will be displayed and utilized: Flight Segment Mask Basic Exchange Data Mask Ticketing Entry Response Mask
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Note
Before the Exchange Ticket Mask function may be used, all changes must occur and an end transaction must have taken place. Essentially the agent would make the changes, end the Passenger Name Record (PNR) and redisplay it to use the Exchange Ticket Mask function. Have participants create a single round trip domestic passenger name record, issue an electronic ticket, and end transaction. Distribute the tickets. Have participants change the itinerary slightly to reflect an even exchange. Participants may use the ticket number from the original ticket. Have participants display the passenger name record and then display the VCR (this is required for the VCR exchange mask).
Instructor
Note
In order to move through the mask, the <Tab> key is used. Once all of the data is completed and the user believes the information to be correct, the user would depress the <Enter> key to continue to the next appropriate mask. If an error occurs in the mask at <Enter>, an error message is displayed at the bottom of the mask and the cursor appears at the upper left-hand corner of the mask. The user would <Tab> to the data field in error and type the new or correct information, then <Enter>.
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Even Exchange for Electronic Ticket
Introduce Demonstrate
Flight Segment Mask W#EXCH#VCR W# EXCH #VCR <Enter> Primary action code Indicator for Exchange Ticket Mask Indicator for Electronic Ticket
Explain
The purpose of this entry is to access the first mask in the Exchange Ticket Mask Package, the Flight Segment Mask
The response is similar to the following example:

WW - FLIGHT SEGMENTS. X TO MOVE DOWN TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS < > < > < > < > BOS JI 217Y 22MAR < > < > < > < > RDU
The Flight Segment Mask will take the following information from the passenger name record and carry it over into the mask: Origin and Destination city Carrier code and flight number (up to 11 segments) Class of service Departure date
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If the itinerary exceeds 11 flight segments, the Flight Segment Overflow Mask will be displayed. This will be covered later in this section.
Point out
The components of the mask are:

The first line(s) of each mask display the mask title and give a set of instructions to exit or continue. If the <Enter> key is depressed the system will take the user to the next mask. If the user follows the instructions to Ignore or Exit the mask, the system will ignore the mask transaction and the passenger name record. It will then be necessary to redisplay the passenger name record and access the Exchange Ticket Mask package again.
*ALL* FLTS
FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW < > < > < > < >
If all flights in the itinerary have the same fare basis/ticket designator, specific validity dates and baggage allowance, this would be the portion of the mask to enter this information. Field FARE BASIS/TKT DESIGNATOR NOT VALID BEFORE Description Optional field and used only if applicable Optional field and used only if applicable to the fare basis being used, however must be added as follow: DMMM or DDMMM
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8MAY or 08MAY NOT VALID AFTER Optional field and used only if applicable to the fare basis being used. Entered in the same manner as the NOT VALID BEFORE field. Optional field and not required but based on local policies and procedures. May be entered in one of three ways: Kilograms Pounds Pieces 60K 04L 03P
BAG
BOS JI RDU
217Y 22MAR <
> <
> <
> <
>
If each flight has a different fare basis/ticket designator, specific validity dates, and baggage allowance, this portion of the mask must be completed for each flight. If it is an international itinerary, the inclusion of the <O or X> indicators will immediately precede the city. <O> is the indicator for stopover and <X> is the indicator for connection. The system automatically defaults to <O> for stopover. Here is an example of an itinerary portion of the mask for a flight with a connection.
BOS XX <0> LON XX 2017Y 22MAR < 689 Y 22MAR < > < > < > < > < > < > < > >
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Instructor
Have participants practice tabbing through the mask and completing the data fields for all flights of a multiple segment itinerary and then the data fields for a single flight itinerary. Ensure agents are able to access the Exchange Ticket Mask package and complete the data fields before continuing to the next section. Have participants ignore all data and the passenger name record at this time.
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Redisplay Mask
Introduce
If the screen is cleared in error, there is an entry to redisplay the last mask in the working area. To demonstrate the next entry have the participants: Display a passenger name record Make the entry W#EXCH#VCR Follow the instructions to exit the mask <Enter> Indicator for Display Action code for Ticket Mask
Instructor
Demonstrate
*WW * WW
Explain
The purpose of this entry is to redisplay the last mask that was in the working area in the event the mask was cleared from the screen in error. The response is the display of the last mask that was in the users working area.
Note
The user may exit the Exchange Ticket Mask package at any time with the following entries: Reset (Esc) Clear (Ctrl Backspace) IR <Enter>
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Editing the Flight Segment Mask
All of the fields in the Flight Segment Mask can be edited with the exception of the MOVE DOWN field. Each field has been programmed to accept
a specific amount of characters. Below is a table with the fields and the maximum number of characters allowed: Field Move Down Fare Basis/Ticket Designator Not Valid Before Not Valid After Baggage Allowance X/O Indicator Maximum number of characters 1 alpha character 15 alpha numeric character 5 alpha numeric character 5 alpha numeric character 4 alpha numeric character 1 alpha character
Instructor
Have participants practice by putting in incorrect information and then correcting the information. Or practice a few exercises of not filling in all of the required fields and observing the error responses after the user has depressed <Enter>.
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Flight Segment Overflow Mask
The Flight Segment Overflow Mask is Displayed after the initial Flight Segment Mask and when there are more than 11 flight segments in the passenger name record. Once the user completes the data fields of the Flight Segment Mask for the first 11 segments, they would place an <X> in the MOVE DOWN data field at the top of the mask and depress <Enter>.
WW - FLIGHT SEGMENTS. < > X TO MOVE DOWN TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY
The Flight Segment Overflow Mask with the remaining flight segments is then displayed. A maximum of 24 flight segments total segments can be displayed. The response is similar to the following example:
As you will notice, the Flight Segment Overflow Mask is very similar to the Flight Segment Mask as previously demonstrated, however it includes all of the remaining flights if there are more than 11 segments. All of the data fields and character requirements are the same as well with the exception of the MOVE UP data field. This field allows the user to return to the Flight Segment Mask if necessary. If there are international flights, the designator X/O will be shown preceding the city to indicate a connection or stopover. When the user if finished with the Flight Segment Overflow mask and depresses the <Enter>key, the system will proceed to the next mask in the process, the Basic Exchange Data Mask.
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Basic Exchange Data Mask
The Basic Exchange Data mask is the third mask in a series of mask.
Instructor
To ensure that all participants are viewing the same mask, have the participants complete the following: Display the passenger name record (with less than 122 segments) Access Exchange Ticket Package (W#EXCH#VCR) Complete the Flight Segment Mask Depress <Enter>

Explain
The purpose of the Basic Exchange Data mask is to allow the user to input all of the exchange ticket data for the purpose of issuing an exchange ticket. The response is similar to the following example. As you can see the highlighted text is the passenger information that is carried over from VCR displayed in the work area.
WW - PSGR SMITH/MICHAEL TO EXIT - RESET AND CLEAR. DATE/PLACE ORIG ISSUE > 14MAR02BOS ORIGINAL FORM OF PAYMENT CASH
EXCHANGE COUPON TKT/DOC NBR DATA 8782101699696 <12
+++++++--- FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS
ENTER X < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >
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Point Out
Lets look at the different components of the mask>

WW - PSGR SMITH/MICHAEL TO EXIT - RESET AND CLEAR.
The passengers name and the instructions for the mask are displayed on the first line of the mask
EXCHANGE COUPON TKT/DOC NBR DATA 8782101699696 <12 DATE/PLACE ORIG ISSUE > 14MAR02BOS ORIGINAL FORM OF PAYMENT CASH
Here is a breakdown and description of each column heading: Column Heading EXCHANGE TKT/DOC NBR Description This would be the area that the original ticket number is displayed and does include the check digit. Used for the coupon numbers Would include the original date of issue and the station the ticket was issued at. Shows the original form of payment as taken from the passenger name record. Will accept up to 18 characters.
COUPON DATA DATE/PLACE ORIG ISSUE
< >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS
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If a certificate and/or additional exchange ticket number is required, the user would place an <X> in the data field.
ENTER X < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED
The user would select the appropriate option by placing an <X> in the applicable data field and depress <Enter>. IF
THEN Other Ticketing Instruction Mask is displayed Additional Exchange Data Mask is displayed
ADD-COLLECT or INTERNATIONAL REISSUE REQUIRED indicator is
selected
A REFUND WILL BE PROCESSED
None of the above are selected
Information from this mask will be sent to the ticketing package for further editing Processing will return to the first mask with the appropriate error response displayed The system checks the fare rules and issues the ticket according to the data input. After the ticket has been issued, the ticketing entry response mask is displayed followed by the ticketing response.
An error occurs
All data is valid
February 2004
163
NEW TKT INFO *IF APPLICABLE*
ISI- SITI,SOTO,SITO,SOTI<
>
The International Sales Indicator (ISI) is required for all passenger name records containing international itineraries. The data field will accept up to four characters.
An endorsement consisting of up to 30 characters may be added to the ticket in this data field. This data field also allows the user to add a 3 alpha character passenger type such as CNN, MIL, etc.
EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< >
If there is an equivalent amount paid for international travel, the applicable 3-letter currency code must be added.
IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >
If the ticket was previously exchanged and reissued, the original ticket number, date, and place of issue will automatically be filled in from the data in the original PNR.
Point Out
All of the data fields may be edited except for the PSGR data field, which is taken directly from the passenger name record. Depress <Enter> to move to the final screen for Even Exchange Ticketing. The exchange document has printed and the ticketing transaction is complete. The mask allows the user to see the ticketing transaction responses and to continue to the Additional Reissues/Options Mask if desired. No actual editing of this mask is allowed.
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February 2004
Point Out
Lets discuss each element of the mask.

WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK.
If additional reissued are required, the user would follow the instructions at the top by placing an <X> in the ENTER TO CONTINUE DATA FIELD.
If additional reissues are not necessary, exit the Ticketing Entry Response Mask by depressing the <Reset>key, <Clear> the screen and End Transaction as directed in the mask.
The fare total and ticket number, including the check digit is displayed. No boarding pass information is present since boarding passes are issued at the airport.
Note
Here is a sample of the passenger name record after an Even Exchange has been completed and what the VCR response display is:
1.1SMITH/MICHAEL 1 217Y 22MAR F BOSRDU HK1 915A 1115A /E TKT/TIME LIMIT 1.T-14MAR-BOS5ERK 2.TE 8782101699696 SMITH/M BOS5ERK 1237/14MAR 3.TE 8782101699697 SMITH/M BOS5ERK 1257/14MAR VCR COUPON DATA EXISTS *VI TO DISPLAY FARE - PRICE RETAINED/HISTORY RECEIVED FROM - P HDQ.HDQ5ERK 1135/14MAR02 IWEMSN H *VI VCR COUPON DATA 1.1 SMITH/MICHAEL SEG 1 8782101699696 C01 15MAR Y BOSRDU EXCH SEG 1 8782101699697 C01 22MAR Y BOSRDU OK
February 2004
165
Introduce Review
Additional Exchange Data Mask In order for the participants to view this mask, follow the steps below: 7. Display a passenger name record and the VCR 8. Access Exchange Ticket package (W#EXCH#VCR) 9. Complete Flight Segment mask 10. <Enter> 11. The Basic Exchange Data mask is displayed 12. Select CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS by placing an <X> in the brackets The following mask displays:
NBR SELECTION <5> 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS * 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER * COMPLETE ALL SECTIONS BELOW WHEN USING OPTION 3 ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT 1< >< >< >< > 2< >< > IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < > 2 EXCHANGE STOCK CONTROL NBR < >
166
February 2004
Explain
The purpose of this mask is to allow the agent to add additional exchange ticket numbers and coupon data. Lets discuss the different components of the Additional Exchange Data Mask.
Point Out
The first two lines give the mask name and instructions to exit or end transaction.
NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER
The next section allows five options for the user to select from.
February 2004
167
Here is a table with the explanation for each: NBR SELECTION Select the ticket number to work with from the passenger name record
VOID AND REISSUE TICKET DUE Exchange ticket is voided and TO PRINTER MALFUNCTION user would have to repeat the process VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS Exchange ticket is voided and the user is returned to the first mask User is returned to the first screen for additional ticketing User is taken to the MISC2 mask to collect ACS/Penalty/or LTA Fee Access Refund mask to issue refund or issue a residual voucher.
RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE
ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER
ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW
If there is more than one passenger in a record then the user will need to designate which name number the exchange if for. If the user does not recall what name number the passenger is then they can <Reset>, <Clear>, redisplay the name field in the passenger name record (N*), and then redisplay the mask (*WW).
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February 2004
EXCHANGE CK COUPON TKT/DOC NBR DG DATA 1< >< 2< ><
DATE/PLACE ORIGINAL ORIG ISSUE FORM OF PAYMENT >< >< >
>
Column Heading EXCHANGE TKT/DOC NBR
Description If additional exchange ticket or document is required, the user would input the information in this data field. If exchanging a certificate number, place a <C> immediately in front of the number. Must include the check digit number This data field should contain the coupon(s) being exchanged in either numeric (1234) or alpha (A for All) up to a maximum of nine characters. If conjunctive tickets then the coupon numbers would be separated by a hyphen (-). Original issue date and place of issue in the following format: DDMMMYYXXX i.e. 02MAR02BOS
CK DG
COUPON DATA
The original form of payment used for ticketing.
February 2004
169
IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < 2 EXCHANGE STOCK CONTROL NBR <
>
The EXCHANGE STOCK CONTROL NBR data field is required for Automated Ticket and Boarding Pass (21) tickets. If utilizing the Lost and Stolen Ticket number package, the system searches the database for ticket numbers. (Refer to the Lost and Stolen Ticket module for more detailed information)
Note
Once all the data fields have been completed and the user validates that the information is correct, depress <Enter>. One of the following will occur: IF
Error Occurs
THEN Processing will return to the first mask with the appropriate error message. Processing will continue through pricing/ticketing.
All data is valid
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February 2004
Other Ticketing Instruction Mask
The Other Ticketing Instructions Mask is displayed when the OTHER TICKETING INSTRUCTIONS indicator is selected on the Basic Exchange Data Mask.
Instructions
In order to demonstrate the next mask, follow these steps: 7. Display a passenger name record 8. Access the Exchange Ticket Package 9. Complete the Flight Segment Mask 10. <Enter> 11. The Basic Exchange Data Mask is displayed. Complete the following data fields: a. EXCHANGE TKT/DOC b. CK DG c. COUPON DATA d. DATE/PLACE OF ORIG ISSUE e. ORIGINAL FORM OF PAYMENT 12. Select FOR OTHER TKT INSTRUCTIONS SCREEN by placing an <X> in the data field. The Other Ticketing Instructions Mask is displayed. W#EXCH#VCR
Explain
The Other Ticketing Instructions Mask is used to override the current ticketing criteria such as the date, currency code of the AAA city, or the connection indicator.
February 2004
171
Point out
The Ticketing Instructions Mask

OVERRIDES X TO SELECT > CURRENCY CODE < > ND - NO DATE OVERRIDE > BACKDATE < > BP - BOARDING PASS >/< >ORIGIN/DESTINATION < > TN - NO TAX > CONNECTION INDICATOR OVT- TKTG FIELD OVERRIDE > PTA POINT OF SALE OTHER< > > TOUR CODE < > TOUR BATCH NUMBER < > < > < > TE CODES < > < > < > < > < > < > < > < > < > TAX AMT CODE TX< >< >/< >< >/< >< >/< >< > < >< >/< >< >/< >< >/< >< > < >X TO RETURN TO BASIC EXCHANGE DATA MASK < < < < < <

OVERRIDES
X TO SELECT
172
February 2004
Introduce
Description
Explain
Field
CURRENCY CODE
BACKDATE
ORIGIN/DESTINATION
PTA POINT OF SALE
TOUR CODE
February 2004
173
Field
Description
TE CODES
TAX AMT CODE

Instructor
Explain
Then
174
February 2004
If
Then
Apply
Review
February 2004
175

Introduce
Domestic Additional Collections Mask To demonstrate the Domestic Additional Collections Mask, follow these steps: 7. Display a passenger name record (preferably a domestic itinerary). 8. Access Exchange Ticket Package W#EXCH#VCR. 9. Complete Flight Segment Mask. 10. Depress <Enter> key. 11. The Basic Exchange Data Mask will be displayed. 12. Complete the following data fields: EXCHANGE TKT/DOC CK DG COUPON DATA DATE/PLACE OF ORIG ISSUE ORIGINAL FORM OF PAYMENT
Instructions
Explain
176
February 2004
Point Out

> > > >
USD < < < ><
>< > < >< > < >< > < >< >< >
>< >< ><
> > >
February 2004
177
Discuss

PD TAX AND CODES < >< > < >< > < >< >
TAXES AND CODES < >< > < >< > < >< >
178
February 2004
><
><
><
>
Explain
Apply
February 2004
179
Introduce
Explain
USD
120.00 A
Point Out
180
February 2004
Introduce
Explain
February 2004
181
Introduce
Explain
Special Note
182
February 2004
Introduce
Explain
Point Out

CC1 CC
AMT NBR
< <
CC2 CC INV GTR PTA
Discuss

February 2004
183
TTL A/C
<
>
CASH AMT < >
CHECK AMT < >
CC1 AMT
CC EXP
AX EXTENDED PAY
184
February 2004
Data Field
Description
CC NBR
PTA AMT < >
Special Note
Apply
February 2004
185
Quick Reference of Entries

Entry Description
W#EXCH W#EXCH#N1 W#EXCH#S1-3 W#EXCH#S1/3/4/5#N4 W#EXCH#N3.3#S1-4/6 W#EXCH#T W#EXCH#T2N3.2
Exchange Mask Name Select (only one passenger name allowed per transaction) Segment Select Segment and Name Select Name and Segment Select Phase IV Instruction Phase IV with Name Select (only one passenger name allowed per transaction) Exchange Mask for Electronic Ticketing Name Select (only one passenger name allowed per transaction) Segment Select Segment and Name Select Name and Segment Select
W#EXCH#VCR W#EXCH#VCR#N1 W#EXCH#VCR#S1-3 W#EXCH#VCR#S1/3/4/5 #N4 W#EXCHVCR##N3.3#S1 -4/6
186
February 2004
February 2004
187

Exchange Ticket Mask

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Exchange Ticket Mask

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Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

Module: Exchange Ticket Mask

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

Sabre Airline Reservations Training Guide

Module: Exchange Ticket Mask

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

Sabre Airline Reservations Training Guide

Module: Exchange Ticket Mask

The Sabre response will be the Flight Segment Mask.

> > > > > > > > >

Discuss the components of the mask.

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

FARE BASIS/ TKT DESIGNATOR

NOT VALID BEFORE AFTER

LAX UA 1250Y SEA UA 238Y

15MAR < 16MAR <

> < > <

> < > <

> < > <

Sabre Airline Reservations Training Guide

Module: Exchange Ticket Mask

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

No Yes Yes Yes Yes Yes

FARE BASIS/TKT DESIGNATOR

NOT VALID BEFORE

DMMM or DDMMM 8MAY or 08MAY

NOT VALID AFTER

Sabre Airline Reservations Training Guide

Module: Exchange Ticket Mask

Kilograms 60K Pounds Pieces 03L 04P

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

Discuss the mask with the participants.

Sabre Airline Reservations Training Guide

Module: Exchange Ticket Mask

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

Sabre Airline Reservations Training Guide

Module: Exchange Ticket Mask

Participants should now be in the Basic Exchange Data Mask.

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

EXCHANGE TKT/DOC NBR CK DG COUPON DATA

DATE/PLACE ORIG ISSUE

DDMMMYYCCC DDMMMCCC CCCDDMMMYY CCCDDMMM

09OCT99DFW 09OCTDFW DFW09OCT99 DFW09OCT

Sabre Airline Reservations Training Guide

Module: Exchange Ticket Mask

ORIGINAL FORM OF PAYMENT

> EXCHANGE TKT STOCK CONTROL NBR - IF APPLIC

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

ENDORSEMENTS PSGR TYPE

EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES <

Sabre Airline Reservations Training Guide

Module: Exchange Ticket Mask

If CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS indicator is

indicator is selected None of the above are selected An error occurs