Richard J.

Amico
Franklin TN 37067-6511 Home: (615) 472-8616 Cell: (508) 320-4432

http://www.linkedin.com/in/richardamico
E-mail: rjamico@comcast.net

Objective: Summary of Qualifications:

Executive Technical/Business Leadership Role (VP, CIO, CTO, COO) Thirty plus years of strategic, tactical, and hands-on business, technology and leadership experience. Strong emphasis on service delivery, continuous improvement, problem-solving, and revenue growth in successfully building, improving, directing, and guiding healthcare companies, advanced high-technology software organizations, sophisticated financial service institutions, and strategic IT departments. Experience in corporate operations, finance, information technology, customer service, and process engineering providing strategic vision that enables quick grasp of core issues and development of appropriate and marketable solutions. Superior leadership skills emanating from effective long-term strategic planning, short-term execution, team empowerment, and innovation by evangelizing, fostering and enabling organizational change. Result-producing and business-enhancing leader providing extensive expertise in formulating and executing business operation strategies inclusive of software development, process workflows, multi-platform network infrastructures, security, regulatory compliance, IT governance, quality assurance, program oversight and product management. Responsibilities include analyzing and designing business systems, planning and budgeting for financial objectives, designing applications for maximum user acceptance, improving bottom-line ROI by building customer-focused solutions, and developing effective and collaborative strategies for optimum business benefit. Key Competencies: Building/Developing/Leading Teams (235+) Portfolio Management Strategic Alignment Metrics & Balanced Scorecard Centralization and Consolidation ROI Strategy Planning & Implementation Capital Budgeting / P&L Accountability Product Development & Project Management Disaster Recovery Planning and Security Business Process Strategic Outsourcing (BPO) Due Diligence / Acquisitions Healthcare Provider and Payer Focus Select Career Accomplishments: Change Management Business Process Engineering Decision Support Analysis Product Life Cycle / SDLC Methodologies Contract Negotiations Process Improvements / ITIL Processes Conversions and Integrations Sales and Revenue Growth Vendor Relationship Management Strategic Customer Relationships C-Suite and Board-Level Consultation

Energetic and confident IT healthcare executive recognized for exceptional leadership and proven ability to tackle both strategic business initiatives and tactical operational issues with solutions that leverage technology to simplify complex business challenges.

Comprehensive leadership background that includes a successful track record for positively leveraging technologies to solve strategic business initiatives in companies from $25M to $3B in annual revenues.

Guided 235+ professional product management, distribution, software engineering, quality assurance, product planning, and customer support personnel nationwide. Accelerated staff growth 52% in six months while achieving corporate development, budget, gross margin, and profit objectives. Developed two external healthcare-based call centers, each supporting 175+ personnel, within 2 months, both within budget and ahead of schedule. Authored and implemented enterprise-wide Customer Service Support proposal that raised customer satisfaction levels 437% within 18 months. Designed, developed and implemented a mobile-tablet solution (Android/iPAD) that automated hundreds of state and federal forms (1,203) with supporting data elements (~120,000) in support of 800+ field healthcare representatives in scores of hospitals across 31 states. Maintained 3.6 million lines of healthcare applications code and supported 31.3 million healthcare patients via on-line and telephonic nurse and physician interventions. Achieved software market supremacy through engineering creativity, resulting in the awarding of two software patents for engineering excellence and innovation. Developed premier software solutions that won $435 million government contract. Insured the daily availability of all RCS IT systems, products and services in excess of 99.12% for 2013. Validated and reported by overall corporate metrics. Improved from 98.79% in 2012. Increased corporate growth 82% while achieving 79% gross margins, 29% profit, and 17% cash. Implemented cost-control processes that reduced spending 17.3%.

Richard J. Amico
Experience: 2011 to Present

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Designed, developed, and implemented a mobile tablet application that automated the eligibility, validation, creation and population of 1,203 Federal and State Forms encompassing over 120,000 data elements across 31 states.

Emdeon $1.3+B healthcare, revenue cycle solutions, and Payer-Provider health data transaction company VP / CIO Function as corporate executive, business architect, technical visionary, and strong customer advocate. Guide and direct the processing and accurate support of over 5.8 million daily (7.1 billion annually) healthcare transactions between providers and payers for this $247 million Business Unit. Advanced the design, development and implementation of a tablet based mobile solution in support of $1.1 billion annual submittals to Federal and State agencies. Guide the Emdeon software development effort in support of the Affordable Care Act (ACA) and its impact upon the enterprise.

Designed, developed and implemented a mobile-tablet solution (Android/iPAD) that automated hundreds of state and federal forms (1,203) with supporting data elements (~120,000) in support of 800+ field healthcare representatives in scores of hospitals across 31 states. Reorganized the key functional department areas and aligned them directly with their respective internal/external customers. Resulted in improved communications and decision-making moved to the lowest possible level. Improved productivity by 28.2% as measured by Finance and Audit departments. Replaced an automated nationwide scanning solution in excess of 18 million scans annually. Resulted in annual cost savings of over $150K and reduced file access availability from ~20 hours to under 10 minutes. Insured the daily availability of all RCS IT systems, products and services in excess of 99.12% for 2013. Validated and reported by overall corporate metrics. Improved from 98.79% in 2012. Maintained unplanned attrition rate for 2013 to 1.9% annually. Prior year (2012) rate was 2.1%. Guided the successful nationwide company-specific integration of the Affordable Care Act (ACA). Being modeled by several top-tier Payers nationwide. Built a single-minded, quality-driven and customer-focused team across the country. Evidenced by extremely low unplanned attrition rates and company-wide queries to join our teams. Created and fostered an environment that constantly developed the future skills, knowledge and expertise of both its leaders and team members. Evidenced and recognized by HR across the organization.

2002 to 2011

Designed, developed, and implemented business and IT process efficiencies successfully supporting a worldwide $760+ million high-risk and disease management healthcare operation in support of over 3,000 healthcare professionals and 33+ million active members.

Healthways, Inc. $760+M healthcare, disease management, and medical data analytics company SVP, Strategy, Planning and Software Development Function as corporate executive, business architect, software engineering leader, chief technologist, product manager, web strategist, technical visionary, and strong customer advocate. Guide and direct the re-structuring, re-architecture, process improvement, production control, account management, engineering architecture, and implementation of an enterprise-wide software engineering initiative. Advanced the development and due diligence of the enterprises software engineering architecture that fundamentally redesigned the companys software product offerings. Began as CIO of an acquired subsidiary and subsequently promoted to SVP, Strategy, Planning & Architecture.

Directed the original $19.5 million technical Embrace Architecture development effort that spanned the entire organization.. Created, designed, and developed the public-facing website (www.VitalityCity.com) focusing on Community and Employer wellness principles based on the concepts of best-selling author and founder of Blue Zones. Researched, authored, and proposed the complete design, restructure, and re-architecture of Healthways technical legacy platforms. This was accepted and funded as the then largest technical initiative of the company. The Embrace architecture was a component instrumental to BT being awarded Information Weeks 500 Worldwide Innovation Award. Reorganized the key IT functional department areas and aligned them directly with their respective customers. Resulted in improved communications and decision-making moved to the lowest possible level. Analyzed outstanding Product Management application back-log and instituted process improvements that completely eliminated back-log within 18 months. Resulted in very satisfied internal and external customers. Researched, investigated, proposed, and implemented a nationwide coordinated telecom dialing solution that utilized VoIP technology with analog back-up options. Exceeded $1 million ROI pay-back within 12 months with over 50% of calls handled via cost-free Internet services.

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Experience: (Continued)

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Negotiated and implemented external customer Service Level Agreements (SLAs) that supported extensive financial penalties if not achieved. No financial penalties were ever imposed. Researched, investigated, authored, and implemented enterprise-wide proposal for developing and implementing a complete process-based ITIL environment that spans the entire Healthways organization. Authored and proposed several integration development strategies for merging disparate web and clientserver (CareLink and PopWorks) patient management applications. Directed enterprise-wide committees focused on strategically aligning IT with the enterprise-wide business units. This was the forerunner to the Embrace re-architecture initiative. Aided in the design, architecture, and presenting of proposed technical solutions to European (Spain) customers on behalf of International Division.

1997 to 2002

Improved staff efficiency 327% through education, training, reengineering & collaborative teamwork processes.

Carroll Industries, Inc. $300M healthcare, financial services, and e-business company Chief Information Officer (CIO) Function as corporate executive, chief technologist, systems architect, web strategist, technical visionary, and general healthcare customer services evangelist. Lead and direct $9.15 million budget for 76+ healthcare development, medical web design, call center staff, telecommunications, and technical support staff. Direct collaborative involvement from staff through Board of Directors.

Accelerated B2B and electronic transmissions among strategic healthcare partners reducing expenses 152.6%. Tripled IT staff efficiency 327% by training and re-engineering. Implemented cost-control policies that reduced spending 17.3%. Maintained 3.6 million lines of healthcare application systems code supporting 200,000+ customers. Spearheaded the troubleshooting and resolution of inherited issues by identifying and correcting over 125 major bugs. Directed three-fold multi-site expansion successfully in 1 years. Reduced support costs $2.3 million and increased broker participation 377% by developing web sites and tools for on-line quoting and access to stored medical data. Implemented redundancy and disaster recovery policies that increased system availability from 82.6% to 99.4% within six months. Procured a Massachusetts technical support contract generating $2.26 million annually with 63% margins. Implemented successful on-line and call center solutions to support 200,000+ healthcare customers 7x24.

1992 to 1997

Achieved technical and market supremacy through engineering creativity and collaboration. Awarded technical patent.

Intuitech Ltd (MA) $23M Internet and educational application company Chief Operating Officer (COO) Design, develop and market state-of-the-art multi-media CD-ROM and Internet-based software products for the educational and video-game industry targeting Windows 95, Windows NT, industry-standard PCs and real-time video. Direct the activities of 95+ sales, marketing, software engineering, quality assurance, product planning, project planning, technical writing, and Help Desk service personnel.

Functioned as general business manager, chief architect, development director, technical strategist, and product sales evangelist. Directed the architecture, design, and implementation of a technical hardware and software product offering supporting an interactive video application utilizing real-time video versus computer-generated animation. Resulted in extremely favorable worldwide acceptance and profitability within two years of inception. Implemented marketing and pricing strategies that were instrumental in achieving a $2.5 million increase in profitability. Instituted systems, procedures, processes and diversification which permitted profitable status three years after inception and two years ahead of plan. Directed and implemented a technical R&D study that provided the basis for a major change in the companys distribution strategy which was credited with increasing sales 252%. Negotiated strategic business relationships culminating in the sale of this technology to a worldwide Fortune 100 computer industry leader.

Richard J. Amico
1990 to 1992

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Increased corporate growth 82% and secured 28% worldwide market share.

Sytron Corporation (Rexon Intl, CA) $202M hardware, software, and utilities manufacturing company Vice President and CTO Direct the design and development of large-scale OO/C++ client-server software for process-archiving software. Direct the activities of 235+ marketing, distribution, engineering, quality assurance, product planning, technical writing and Help Desk service personnel. Increased corporate growth 82% while achieving 79% gross margins, 29% profit and 17% cash. Strategy secured a 28% worldwide market share. Accelerated staff growth 52% in six months while achieving corporate budget and profit objectives. Introduced innovative programs for hiring, training, motivating, personnel development, and team building. Initiated contracts with IBM and Compaq to develop Japanese international product offerings. Negotiated a number of strategic alliances providing Sytron with billion-dollar industry-leading partners. Wang Laboratories, Inc. (MA) $3B hardware, software, applications development and professional services company Director, Research and Development (1986 - 1990) Directed the architecture, development and rollout of Wangs client-server products, comprising 63 developers, and a $3.7 million budget that included a parallel OO/C++ office automation solution.

1979 to 1990

Designed and developed premier Office Automation solutions that won $435 million government contract. Awarded team patent for engineering ingenuity.

Directed the requirements gathering, functional specification, technical design and implementation, including making final decisions and substantial contributions to specifications. Resulted in GUI/human factors achievement award for innovation and creativity. Developed OOT and client-server marketing strategies and presented to worldwide prospects and partners. Assisted in contracts totaling more than $435 million, with a high success to involvement ratio. Initiated technical relationships with IBM, Microsoft, and Compaq resulting in the technical definition and release of imbedded routines for the invocation of mail, directory, and time-management API services. (1983 - 1986)

Software Department Manager

Designed and developed first-generation office automation product (PC Office); highly rated by Seybold Group. Designed a network-based calendar-scheduling algorithm (patent issued) and certified for government use. Instrumental in securing largest government contract in Wang history ($435 million contract). Senior Software Engineer / Software Section Manager (1979 - 1983) Designed, coded and implemented a legal accounting system utilizing BASIC and Assembler. Developed and coded award-winning word processing products. Architected and built a universally accepted readability-index (achieved 99.87% accuracy; an industry record.) Became the forerunner of the currently available readability (Flesch) index within the Microsoft Word family of products.

Education and Accreditation:

BS, Computer Science; Bentley College, Waltham, MA; Magna Cum Laude Graduate Patent Issued: Patent Issued: Network Scheduling Algorithm Multimedia Video Transfer in Real-Time

Certified Data Processor (CDP) certification. Certified Computer Professional (CCP) status. Administered and Awarded by the Institute for Certification of Computer Professionals (ICCP) Awarded Information Week 500 Technical Innovation Award for Healthcare Portal Design Certified Scrum Master (CSM): Agile Development Professional Certification Certified HDI Support Center Leader (Help Desk Institute) ITIL Foundations Certification Board of Directors: Board of Directors: Board Consultant: Micro-Invasive Technology, Inc. (MITI) BusinessWays Corporation ConduIT Corporation

Richard J. Amico
Publications: Several technical and business articles as well as strategic Business Plans

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____________________________________________________________________________________________________________ Community Involvement: Advisor and Facilitator: Nashville Career Transition Group (NCTG) Speaker and Moderator: Nashville IT Symposium (2013) Contributor, Nashville Technology Council Contributor, Healthcare Executives Forum of Middle TN (ACHE Chapter) Contributor, Healthcare Technology Alliance Participant, Nashville Healthcare Council Advisor and Consultant, Boy Scouts of America (Eagle and Ad Altare Dei Recipient/Advisor) Juvenile Diabetes Research Foundation (JDRF) Fund Raising Coordinator (Award Recipient) ____________________________________________________________________________________________________________